Customer did not leave a comment.Johntavis H.
Customer Reviews for U-Haul Moving & Storage of Florence
Florence, SC 29501
(Intersection W Sumter St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Stephanie J.
Over chargedDennis D.
Vehicle not ready when promised. Staff was very nice. Cudos to StefonDavid C.
Customer did not leave a comment.Travis J. | Overall Experience
Great customer!Shawnte E.
Customer did not leave a comment.Donna L. | Overall Experience
Customer did not leave a comment.Travis J. | First Impressions
Customer did not leave a comment.Roscoe P.
Terrible customer service poor attitudes and truck had food and ashes all over and down in-between seats odometer reading on paperwork was wrong I sent photo of actual miles but.still they attempted to charge me wrongkatie A.
Customer did not leave a comment.David P.
Customer did not leave a comment.TONY B.
Customer did not leave a comment.Barbara M. | Online Move In
Checking in and checking out was great ðŸ‘Aaron B.
National customer service confirmed my rental and assured me everything was in order without ever communicating with the local store. Therefore, I was rather displeased when I showed up to the local store and discovered that they, in fact, did not have the truck available for me. National customer service should communicate with the local store rather than simply micromanage their reservations. The gentleman at the local store was pleasant, apologetic, and provided me with a larger truck. No complaints about the local store, only about their overlords.Rachael Ann W.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.David K.
Customer did not leave a comment.shelia D.
The only thing I had a problem with was the prices and how they change. ufourtingly I will not be using this service again for my storage needs.Ross H. | Overall Experience
Customer did not leave a comment.Andre G.
Customer did not leave a comment.Rosa H.
Customer did not leave a comment.Zaray P.
My encounter was pleasant and I will be recommending this location to others..Evelyn P.
Trailers are older and doors tend to stick. Continued maintenance on roll up doors would be helpful.JONATHAN C.
Unit was not cleaned when I picked it up.John B.
Please get your trucks servicedRemani L.
I had no issues. I need storage last minute and I was able to get their last small storage container. I appreciate the service.James M. | Online Move In
Very easy to rent and return. Nice staffRichard H.
Customer did not leave a comment.Gabria B.
When I turn the truck I told them the truck was not cleaned at all. I told them it was dirty on the floor and the windows was real dirty .it was hard to see out the windows at 5.00am in the morning foggy. I ask Jordan was he gonna go outside to look at the truck to see what I was talking about he stated no.i said is there a manager to speak to or do I put it in the survey. He stated if that what you want to. But as soon as I remove from the desk I heard the boss or whomever ask give me that customer name and he said Zina wright so he heard my whole conversation at the dirty truck. The worker name was Jordan not friendly at all.Zina W.
Customer did not leave a comment.Jeffrey H. | First Impressions
Customer did not leave a comment.Rand P.
Customer did not leave a comment.Peter S.
The facility did not have secured security.doors. The doors to the storage area was open so that anyone from the outside could enter. The lights on the floor did not come on so it made me very uncomfortable to walk towards my unit because it was dark. The alarm sounded each time you open your unit. That was unnerving because I didn't know if there was an emergency and to exit the building.The unit appeared smaller than advertised. The staff was friendly and helpful.Diane S. | Overall Experience
Customer did not leave a comment.Wardell C.
Can't remember guys name that helped me but he went ABOVE AND BEYOND!! He was so helpful!! Hope I get him every time I have to go there.Brooke O.
Just continue doing what you doâ€”excellent customer service, clean vehicle and there's nothing else to do. I pass up a location where I can walk and get a bus to come to your location on IRBY because of your excellency in all the areas that are importantDebbie W.
Customer did not leave a comment.William O.
Listen to what your customer asked for!!!! I didn't want to pay for the warranty and was quoted one price and when wife went to pay it was more than agreed upon. We will be trading the vehicle in next year why pay for something that will do us no good. If you can not stand behind your product and services better without charging your customers for it I will not be backchip O.
I was charged a $20 after hours service fee and don't know why. I've called and can never get local store to pickup, and I get put in a 45 minute wait for customer service line. No response from email to manager.Thomas M.
Customer did not leave a comment.India H.
Steering was awful in the truck. Also, I requested a hand truck and furniture pads, neither was in the truck and I didn't get a refund for these items.Adam A.
Customer did not leave a comment.HERMAN S.
Customer did not leave a comment.CLIFORD G.
Nothing, everything and everybody where great.Ernest R.
Steering rack had a lot of play at least turning 15 degrees before reacting. AC fan not working. This was a very used truck with 152K miles, truck showed damage around wheel wells. Not a great rental. Glad I was renting for in town, if I was renting for a long drive, I would have returned for another vehicle.Karl S.
My stuff was damaged with mold and mildew and the staff was rude and get unhelpful and I paid my storage fee for two storages every month never missed a payment and to treated like I was it was the worse experience ever first time ever having a storage unit two at thatCasey T. | Overall Experience
Customer did not leave a comment.George G.
I drove less than 20 miles but was charged 400 miles.David R.
Customer did not leave a comment.William W.
Customer did not leave a comment.Izell S.
Customer did not leave a comment.DANNY S.
Best customer serviceLORENZO E. | First Impressions
Have fuel in the vehicle.Lashawna O.
Customer did not leave a comment.William B.
Bret and Latoya were great! It was the quickest pickup and drop off I've ever had while renting a U-haul. Will definitely rent from this location again.Kristin C.
Scheduling was terrible at this location. We were told pick up was on a certain date, they didn't, we were told driver was 1.45 hours away would be here, did not happen. no telephone updates. never kept us informed, one night we waited up until almost midnight b/c they said boxes on their way and we had to show them where to drop them. they never arrived that night. delivery was for a tuesday, never arrived, never called. we called Florence over and over, no answer, no manager Jason ever returned call. Wanda was nice, Bernadette, Missy were too but really could not do anything for us in Florence. Boxes were to be picked up on a Tuesday, they never were, we called next day, they did not know why they weren't picked up. actually, someone told us they were picked up as i was looking at them still in my driveway. they finally picked up on wednesday. i do not recommend this location at all.David T.
Check trucks don't let trainees handle customers until properly trainStacy K.
Customer did not leave a comment.Onika B. | First Impressions
It was a great experienceOnika B.
Customer did not leave a comment.Joshua S.
Worst experience ever! Uboxes showed up 2 days late after multiple phone calls with uhaul and finally emailed ceo to get things going. No one had a delivery time and many transfers to different departments that weren't helpful either. Also charged for delivery on day they weren't delivered. Then it takes a week to pick up boxes with multiple calls to uhaul with no time of pickup so emailed ceo again and they were picked up next day. Pretty sad customer has to do so much work to get their items delivered! Never again!ERIC S.
Customer did not leave a comment.Tynette J.
Nothing everyone was great in and out quicklyRonald M.
Everyone was great and helpfulOnika B. | Overall Experience
Customer did not leave a comment.Eric S.
Uhaul in general only issue is trying to reach a live human on the phone.. takes forever. This really needs improvement ..JAMES M.
Customer did not leave a comment.Thomas W.
Great job. Prompt, professional and courteousChris M.
Excellent customer service. Would highly recommend.david W.
Customer did not leave a comment.Brian S.
The delivery process in Columbus was cumbersome. They could not deliver on previously established day, but could deliver earlier which worked out well. However, the scheduler requested I call to submit payment. This required 5 phone calls to 3 different numbers. Otherwise everything was very smooth. Would use againJeff R.
Customer did not leave a comment.Kattie P.
Customer did not leave a comment.RONALD M.
I have been working with Jason in Wilmington. As long as he handles things, it is smooth. Some how some one screwed things up, it was not him. I don't have my belongings from Pittsbrugh, I keep getting charged for things I shouldn't because Uhaul either doesn't have something they need to make my delivery, then charging me for storage when I should have had my boxes..they would have been emptied and returned by now. Your phone system is a joke!!!! The one thing you don't want is for me to leave review. Better yet, I will be filing a dispute with the Better Business Bureau.CHERYL L.
Get it together.Cassandra R.
Customer did not leave a comment.deborah M.
Customer did not leave a comment.Randy B.
The rental truck was a piece of junk. It had a ride like there was no rubber on the wheels. The cab was cramped and the visor on the driver's side kept falling down because there was a hole where the holder clamp used to be.Jackson N.
Very professional service and easy experienceClarence J T.
Manager Brit is always very helpful and friendly.Alonzo D. | Online Move In
Customer did not leave a comment.Darryl R.
Everything went Smooth so I can't think of anything!Robert S.
False advertisement with your prices. You advertise $19.95 but you can't rent it for that price. My total was more than $44. and I only drove the vehicle door the street once to move a dresser.Jackie M.
Customer did not leave a comment.Douglas C.
Customer did not leave a comment.Douglas C.
Horrible experience with lack of communication, broken promises and way too much time spent on my end trying to fix uhauls mistakes (at least 15 hours on the phone and on hold). I'm still owed over $400 for a months storage on 3 units that was charged to me like ransom to save my belongings when uhaul was the reason that my rental exceeded a month. This was supposed to be refunded to me per Jason but has yet to refunded to my credit card. Such a disappointing experience.Rebecca W.
Customer did not leave a comment.Brandon H.
Hey ðŸ‘‹ hru your was very helpful with me and your did help me out today and next time I will come back again thank you very muchAshley W.
Customer did not leave a comment.Ralph S. | First Impressions
Staff was great. Truck was not waterproofed. It rained for 20 min and water all ran down the inside of both sides of the truck soaking some box bottoms on the floor and edge of U-Haul forcing us to unload immediately and unpack damaged boxes to not sustain damage to our items. Luckily electronics were packed in our vehicles and the rain happened right at the destination. Shocked how much water came inside and you could see it running down the side walls.Adam M.
Keep printer Fixed because everyone does not have an email address or is on Facebook, Instagram, Twitter.Selette G.
Requested a Pickup Truck, got a Van I hated.Henry C.
Customer did not leave a comment.Sandra D.
Customer did not leave a comment.Carmen S.
Customer did not leave a comment.EBONY G.
The technician, Larry, was prompt and very helpful.John D.
Customer service representatives are nice but never really helped me with major issues until it was convient for them. Communication is very poor. Late delivery, late pickup. I understand that there is a nation wide shortage of staff but not keeping me in the loop as to what was going on for days and weeks at a time is unacceptable! I would never ever recommend or use uhal again. If you like to spend hours on the phone, getting disconnected or being transferred on the phone to an average of 4-6 times go for it.. otherwise don't do it. It's not worth it!Sandra P.
The e-check in did not work for me. Staff at the location helped me out.Ronald M.
This has been the most horrible service. Not only did I spend hours on the phone but also being transferred so many times for one issue and then a disconnect on the phone. I would be on the phone (hold) so long it was time consuming during a major move. Almost all customer service reps were polite and I generally told them so and thanked them for their help (nothing got resolved). Terrible service. They really are not less expesive when I add all the hours and stress to me. DO NOT USE Uhal.Sandra P.
The trailer, 4Ã—8, was old and should have been scrapped! It leaked water into the inside, getting the contents inside wet! The trailer was a piece of junk!!Richard J.
Customer did not leave a comment.ROGER G.
Customer did not leave a comment.Jackie C.
Great customer service.Angel B.
Continue to have good workers that appreciate there job. They informed me about the wrong location would cost me extra. So I called and got it changed and it saved me time and money. He td me I should get the app and things can be even easier.Charles T.
My credit card company alerted me of â€œsuspicious activity â€œ tonight at 7:07 pm. I thought someone had stolen my card number. Come to find out, U-Haul had charged us $343 for not returning a tow dolly we had rented AND RETURNED a few weeks earlier. Norm and Larry were both very helpful in figuring out that an employee had not marked the tow dolly as â€œreturnedâ€. I don't fault the people involved but I do feel like we should have been contacted if they thought we hadn't returned it, before just charging our card. It should be company policy to contact the customer first. If they had done that, I wouldn't have had to waste an hour of my life straightening out their mistake.Connie W.
Customer did not leave a comment.Caleb J.
My boxes were scheduled for delivery on June 22nd...they were not due to no U-Haul drivers available after scheduling the delivery. Because I had to go back to work, I had to pay 2 months of additional Storage Fees and an $800 fee to move my containers closer to my home. Once rescheduled, the driver was on time and very courteous. Please feel free to contact me.John W.
Great customer service easy in and out. Thank you.Wayne D.
Customer did not leave a comment.CORINTHIA C. | First Impressions
Customer did not leave a comment.James D. | Online Move In
The cashiers were very respectful and friendlyCasey T. | First Impressions
Customer did not leave a comment.Nadine L. | First Impressions
Your staff was outstanding, I feel very good about doing business with your company!Rudell A. | First Impressions
When I arrived, the unit I had reserved online was not available. Full disclosure, my reservation was for Saturday; 3/28, but I did not check in until Sunday, 3/29. The online system and the store location did not have the same information. The unit I reserved was not available. A 10x10 unit was recommended which I took at the higher rate. During my move in, the storage room was barely able to hold my belongings. I wasn't able to fit everything in the storage unit and ended up having to secure other means of storage. Overall, make sure the online system is up to date. Also, the cashier did give a discount because of the inconvenience; however, the lack of space in the unit recommended by the gentlemen was insufficient.Chad B. | First Impressions
Customer did not leave a comment.leslie b. | First Impressions
Overall it was average. I placed a reservation the night before for a unit and was packed and there for move in. Only to be told the unit I reserved still had merchandise from previous client. I was told by a rude African American, very unprofessional at the job that she spoke with the manager and I would have to come back after the client moved their belongings out. Of course this was not okay with me so she involved Larry which seems like he has to handle everything. Several customers waiting to be served and 3 employees, Larry being one and the only one trying to help everyone. He took me and got me a unit and I was able to move my stuff in. Thankful he was there. Oh,and I was told I got a free month for the inconvenience but they were doing that anyway for all renters....overall turned out okay.Dana S. | First Impressions
Customer did not leave a comment.Sheila D. | First Impressions
Customer did not leave a comment.Charles H. | First Impressions
Larry (Irby St. Florence, SC) was very helpful in finding the size storage unit to fit my needs. He walked us through the building and let us see actual units that were available and allowed me to choose between those. I wanted one on ground level, however one wasn’t available but he located one that was right at the top of the stairs with a large door for easier access to load and unload large pieces of furniture. He was very polite and courteous. He answered any questions that I had even prior to me asking them. After renting the unit, he walked us back over to explain to us how to use the access key and then showed me how to put the lock on the door that I was also able to purchase from him. Excellent experience if you’re needing a storage unit.TRINA G. | First Impressions
Service was great. Awesome folks at this location.William S. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!