Customer Reviews for U-Haul Moving & Storage of Forest Park

Rating:

1.0

Do not recommend. I was told by the staff that after dropping off the truck I would get a refund from the difference amount of miles used. Unfortunately, I was fully charged $110 for 7 miles and 4 hours with the truck.

Rating:

5.0

I rented 2 trucks a 26 and a 20 foot the 26 ft trucks were clean but the 26 ft truck had trouble picking up speed it would shake to pick up speed but did the job from Chicago to Joliet IL.

Rating:

3.0

The person checking me in asked me to bring truck to the back. I have never been asked to do this in my numerous times renting from this place. He then was very short with me when I asked for a paper receipt. He acted like I was asking him a great, big, fat favor. He said he was busy. Never thanked me for my rental. Note- Normally the service here is good. Thanks.

Rating:

3.0

I believe I was over charged they had me pay before I got Uhaul then had me pay again after I returned it

Rating:

5.0

Reserved vehicle was correct and ready to go at the correct time. 10' Truck was brand new, clean and perfect for our needs. Check out was smooth and easy, staff was friendly. Thank you for a great experience Mike! Would definitely rent here again.

Rating:

4.0

No improvement for now is needed maybe for next time I might need a bigger truck

Rating:

5.0

Service was excellent and the van i rented was clean and neat. Great work Team

Rating:

3.0

The back of the truck had not been cleaned when I picked up the truck, but I made sure it was swept clean before I returned it. I've rented at this location before and will come back again. I'd ask that they make sure the truck is clean and also sanitized in the front passenger area.

Rating:

1.0

Si lo recomendaria por el representante que me atendio a la hora de ir a recoger el camion, pero cuando lo entregue y me llamo una mujer muy despota y sin educacion.

Rating:

2.0

For the most part this particular service should go smoothly with little to zero problems. But it's the fact that the employee who was helping me didn't bring to my attention or notice, that there would charges for another day, plus extra fees. I believe it's their job to let customers know that there is another reserve that is waiting for the following dates. I wasn't given an option to extend my time either. The truck needed to be swept before use an the gas tank was on empty. I originally had checked out my rental on the app an it still wasn't processed, I mean at that point shouldn't I get the same type of disclosure in-store, that there is going to be late fees or that someone had reserved for the following day. Besides that everything was just up to par, but full disclosure on the terms of being late or others who have pending reserves should be made to customers attention at the time of rental.

Rating:

5.0

Good customer service.

Rating:

2.0

They did not have the size truck that I reserved over a week ago and didn't call to let me know. I had to take a bigger truck that was not great for the downtown location I was moving into. They did not even offer to take off the cost of the moving blankets or anything. It was very disappointing.

Rating:

1.0

Maybe try actually confirming that someone gets their truck with their confirmed reservation. Also try not having one employee at the desk so people don't wait an hour+ in line. Try not to send people to a location that is 45 minutes away from the location that was listed. This was an awful experience and I would like to be compensated somehow.

Rating:

3.0

Stop screwing costumers around with phantom pick up locations. Had to travel an outrageous distance to get truck!!! Delay caused loss of crew to load truck! I was warned of this trouble but didn't believe it was possible. I will warn others. Coustomer service is nonexistent.

Rating:

3.0

There's not good parking for customers.

Rating:

5.0

Have more than 1 associate at the counter. There was a bit of a wait to receive help.

Rating:

3.0

I'm not sure, at least not without speaking about my experience. This is the 2nd time in 5 weeks that I have done a short-term truck rental. Both times I was told to return the truck with gas at a level higher than what I was given when I rented the truck. For example, this last time, I was given the truck with the tank 1/8 full (the reading at this point was even telling me the number of miles until empty). However, I was told to fill the tank to 1/4 full instead of 1/8. With the price of gas these days plus paying for mileage - this seems a bit dishonest. If it happened one time, ok. But a 2nd time makes me believe this is a common practice.

Rating:

5.0

all good.

Rating:

5.0

Always receive Terrific service at this location. 👍

Rating:

4.0

If there's any way to improve safety driving equipment in and out of facility, that would be great. Also, sad that this new(er) vehicle had a leak inside. So truck bed was clean but wet in one spot. Glad I noticed before putting boxes or fabric down.

Rating:

5.0

Coffee while waiting

Rating:

5.0

Everything was great nice customer service will recommend to anyone

Rating:

1.0

Need better employees that take care of the customer and provide appropriate information. At the time of pick up, it took about 10 min for another employee to come and assist. The person that checked me in, was on the phone watching a movie or YouTube as he was assisting and going thru the process (checking my DL, asking questions about options) When dropping off the truck, I requested a printed receipt and I got an attitude saying that the store was closed, however, the door was open and it was 5:00 when I came in thru the door.

Rating:

5.0

Excellent counter customer service!

Rating:

4.0

First time in many years. No comment

Rating:

4.0

Just double check truck is clean inside, besides that, all is good

Rating:

5.0

Always Great Service, Thank you

Rating:

4.0

Very helpful and personable staff. Location entry is very tricky.

Rating:

3.0

The truck needs to retire, and they tried to over charge me for gas. Glad I took pictures. Also they could go for a upgrade for the facility. The guy who took care of me at the counter was good.

Rating:

5.0

very satisfied

Rating:

3.0

While the Entrance to parking lot difficult to access, the Service was excellent.

Rating:

5.0

The company was very friendly and made you feel welcome to do business with them.

Rating:

4.0

N/a

Rating:

3.0

Self check out is confusing

Rating:

4.0

The online check-in is laborious.

Rating:

5.0

I had an absolutely wonderful experience at this location. Everyone here was very professional and kind. Sue and Michael in particular were wonderful people and it was a pleasure to work with them. Thank you for everything.

Rating:

5.0

Was a smooth, seamless, easy operation. Thanks to the guys.

Rating:

4.0

Difficult to enter the business site as right at a busy intersection.

Rating:

4.0

Very good customer service 👏

Rating:

4.0

both locations were professional, efficient and polit. Great job!

Rating:

3.0

My pre-order, which the cashier had in front of her when I picked up the van, included my driver's license and a couple of products in addition to the van. However, the cashier included insurance, which I had declined, and said nothing about those two other items. So, I did not know that I should just take them, thinking, instead that they would be in the van already. I did not realize that they weren't until I got home, and I decided not to go back to get them. Then, today, I saw that I had been charged for them anyway. Fortunately, after raising these issues with other agents my credit card was credited for both the insurance and the additional items. The van itself was fine, although it was a bit of a beast--bouncy shocks and a very wide turning radius.

Rating:

5.0

Have more trucks available I need more time

Rating:

2.0

Customer service of the team was bad...they came across as very crabby and not wanting to be bothered with our business.

Rating:

5.0

I find the quality of service to be exceptional. It's been a couple of years or so since my last experience (which was also exceptional) and yet the quality continues to improve. Great service; customer oriented.

Rating:

5.0

James has waited on me for my last 2 rentals. He is superb and an asset to your company. It's hard to find his quality of customer service today, so thank you for having James at your Forest Park location.

Rating:

1.0

Truck sounded terrible. Felt like the transmission was about to go out the entire time. I was also charged for 89 miles after driving a grand total of less than 20 miles. Clearly the reading from the previous renter was wrong. And now I'm paying for trusting the owners of this location and not double checking the dashboard. The customer service rep who I spoke to was also extremely rude and demeaning the entire time we spoke about it.

Rating:

4.0

I was charged for 3 gallons of fuel but only drove 9 miles also I added 1.9 gal before dropping the truck off…….. seem wrong so I wrote this email as soon as I saw the receipt. Afternoon, I rented a 15 foot U-Haul truck today Sunday the 26 of June. The drove about 9 miles which Is under the ten mile minimum which clear in the receipt I was given. I have a receipt that I put in the tank 1.9 gallons of gasoline and matched where The level was when I received the vehicle. My complaint is!!!!! When I got the final receipt they charged me for three additional gallons which came to $21. Clearly it doesn't take 5 gallons of fuel to go under 10 miles!!! I feel that the 3 gallon additional charge of gasoline is unjustified and I would like The $21 taken off my credit card. Thank you and look forward for u haul getting and to and rectify this extra charge Best regards, contract number: 24038044

Rating:

5.0

I didn't get the option for mobile check-in, but it would have saved a few minutes. However I did get fast and efficient service at the counter.

Rating:

2.0

The Uhaul rep literally checked me in while playing a card game on his cellphone. In between moves, he entered my information. I was stunned as this location 801 S. Harlem usually offered top-flight service- not today. Further, the truck needed a front end alignment. Imagine driving a twenty-footer pulling to the right, and you having to compensate by turning the steering wheel to the left just to go straight on the eway. Terrible experience! #CustomersDontMatter

Rating:

4.0

Nothing

Rating:

5.0

Everything worked out!

Rating:

1.0

Horrible customer service Failed to notify customer of specific details (fees)

Rating:

5.0

Great customer service from the two gentlemen working that day

Rating:

5.0

My 2 month storage experience was excellent. I accessed the site several times during that time and in all of my visits, I was the only vehicle in the facility. Very convenient. Staff was very courteous and the facility was extremley clean.

Rating:

5.0

Everyone I encountered helped to solve situations. Great communication as well

Rating:

1.0

I had to throw away half my things because of the general insect/ cockroach infestation and was told I wouldn’t be reimbursed.

Rating:

5.0

I was surprised on how easy the process was once I went to the facility to check in. Staff was very friendly and the check-in process for the storage unit took about 10 minutes.

Rating:

5.0

My care rep Mr. Nathaniel was curious, knowledgeable and efficient.

Rating:

5.0

Everyone was exceptionally helpful with me being handicapped.

Rating:

5.0

Nicole was very nice and helpful she took her time and explained everything to I think you guys need to give Nicole a raise and also Johnathan was very nice and helpful too he should get a raise too 😊 all the staff alone was very nice and helpful no one was mean or had attitude 😊😊😊

Rating:

5.0

Staff is always helpful

Rating:

5.0

The entire staff was professional easy move a.m. Mikey was awesome made it really convenient for easy move in

Rating:

5.0

The website was glitchy and difficult to use, and customer service over the phone was slow and useless. The staff at the facility made up for it, they were fast, friendly, and helpful.

Rating:

5.0

The facility and staff was above all. The staff was very accommodating, the process was fast and I felt that the staff was concerned about my needs.

Rating:

5.0

Excellent, Helpful, Fast, and Friendly Service.

Rating:

5.0

All staff is helpful and friendly. Will go back again if needed

Rating:

4.0

Nicole was a wonderful representation of superior customer service! I'd hire her in a heartbeat!!!! My only store negative: Please clear your phone lines. e.g Pick up the phone...I tried -two weeks to get through. Thank you.

Rating:

1.0

There’s a serious mouse infestation!! ABSOLUTELY DISGUSTING!!!! There was mouse droppings and pee all over my things! I had to throw away almost half of the things in my unit because they were completely ruined. And the price they were charging at this location was outrageous!!! I moved to a different uhaul location that’s way nicer and climate controlled for $80 less! Over all I was HIGHLY disappointed with the forest park location and WOULD NOT recommend anyone to go there.

Rating:

1.0

The storage facility smells so incredibly bad. I'm not sure if it's the smell of mice excrement or the smell of the poison trying to kill the mice, but either way it made me want to throw up every single time I went in there. Plus, now our belongings smell that same terrible smell now that we've taken them out, despite multiple cleanings. Furthermore, we had NO food whatsover, yet mice still chewed threw our things. We had to throw many of them out. This was such a terrible experience!

Rating:

5.0

the only issue i had is there upper level storage units are up 6-7 stairs with no lift.

Rating:

1.0

Your facilities are priced way too high$169.00. We had to work around palettes to pull out our stuff. 2 years no mice. Last 6 month, dead mouse skeleton, mouse poop everywhere. Had to throw out stuff

Rating:

5.0

Professional

Rating:

3.0

No complaints about my service

Rating:

5.0

No waiting. Everything worked just as it was supposed. No hidden fees. Storage really was free for a month.

Rating:

5.0

Having storage unit was a great experience the help and and staff we're very helpful.

Rating:

2.0

My things were chewed on by mice, now the insurance wants me to put a price on items ice had for years and obviously cared enough about to put in storage. Mouse urine ,feces and poison on everything

Rating:

4.0

nice and clean. staff was friendly.

Rating:

5.0

This was my first time ever using a storage facility, and I must say that I'm so pleased with the experience, the staff is friendly and helpful and made me so comfortable and at ease. Awesome!

Rating:

5.0

Excellent staff, helpful. When a problem came up, it was generously corrected. Thank you!!

Rating:

3.0

I can’t really say because I’m not located at this spot

Rating:

2.0

The staff awesome. The facility has a rodent problem. I lost a few items due to the rodents. It could be maintained better. The employees do the best they can with what they are given to work.

Rating:

5.0

Great team...