Customer Reviews for U-Haul Moving & Storage of Forest Park

Rating:

4.0

It's not the fault of anyone working there, but it's really difficult to get in/out of the parking lot. If there was a clear path to leave by going around to the back of the building, it would make it considerably less dangerous.

Rating:

5.0

I swept out the van, so it was better than when I got it. People friendly but seemed under staffed.

Rating:

4.0

Can had horrible smell of gasoline. Rented there 3-4 times in the last month. No problems till yesterday

Rating:

5.0

Fabulous service. Great facility

Rating:

4.0

I find that your practice of changing mileage rate to be a corporate greed rip off of the unsuspecting public. I had thought of U-Haul being fair but no longer and I am likely to never return.

Rating:

3.0

Running lights were not working. Ended up driving 150 miles in the rain at night with no lights. This should have been checked before the rental.

Rating:

3.0

Location appeared understaffed. No one was there when I arrived to rent the truck. And when I dropped it off, there was some confusion about the return location. Associate went inside to resolve it, but never returned. When I finally went in to ask, he was on lunch break

Rating:

5.0

The exact same way everything was on my first visit to this facility👍Thanks

Rating:

5.0

Nga

Rating:

5.0

Continue to keep me as a regular customer. I have been using this location for 30 years.

Rating:

5.0

Customer service was excellent

Rating:

5.0

Great customer service, quick service and to the point.

Rating:

5.0

Great service, great facility highly recommend it.

Rating:

5.0

renting a truck was super easy and the pickup truck was great!

Rating:

3.0

I called and reserved a storage unit which ended up being way too small. The lady asked me questions about furniture I had even how many bedrooms which was two with king and queen size bedroom sets. I could barely put 1 bedroom in the unit she reserved for me therefore I had to shop around for another storage place which cost me more money and more money for the movers!!! I’m so disappointed. My move was the worst. Always check out the facility…The young man was very nice and understanding. He apologized and was helping me find some place else.

Rating:

2.0

First of all. The staff could be friendlier, more engaging, and communicate more. They made me feel as though I was bothering them! Maybe they should refrain from using their phones while working. Secondly, call me old fashioned but I remember when renting from UHaul used to be a pleasant experience. You're trucks are so filthy that I was almost hesitant to take the rental. Is it too much trouble to was the vehicles between users?

Rating:

5.0

Staff at this location was great to work with! Very knowledgeable, thorough, and efficient

Rating:

5.0

This UHaul facility is the best, and I highly recommend it.

Rating:

5.0

Keep up the great work! Exceptional customer service from start to finish. :)

Rating:

5.0

You exceeded all my expectations.

Rating:

5.0

Excellent service and quick check in and out

Rating:

4.0

Staff were great in responding to my last minute rental after having an issue with a rental at another location. They quickly and efficiently processed my rental to get me on the road ASAP. Only issue I ever have at this location is the small physical space/location. Makes it a little challenging to drive a truck in/out of the property.

Rating:

5.0

Nothing great experience

Rating:

5.0

The people at this location were very friendly, courteous l, and professional.

Rating:

5.0

Everything was OK no problem just plenty of marks on the trucks stretches. Everyone was pleasant and nice when I picked up the truck

Rating:

4.0

Full service Uhaul site. Check in procedure is a bit too long and check in instruction could have been posted online.

Rating:

4.0

Oil liight was on and the truck ran rough. It also had no dolly in the bed.

Rating:

4.0

The truck was not clean (DVD case, melted candy and child's jewelry on dashboard, windshield and windows were filthy). Truck, though it had a lot of miles, worked fine.

Rating:

5.0

Need more than one person working during peak times.

Rating:

3.0

The staff gets the job done (slowly) but they sure don't make you feel welcome. They are kind of surly, like the DMV.

Rating:

5.0

The staff at U-Haul of Forest Park is very helpful, accommodating & friendly, I highly recommend this facility. The only minus for the location is that the main entrance is situated vey close to the busy intersection which can make it difficult to drive in and out. The storage entrance is further past the main entrance and is not as problematic.

Rating:

3.0

Dolly reserved was not available. Please make sure the reserved dolly are available at the time.

Rating:

1.0

Do not recommend. I was told by the staff that after dropping off the truck I would get a refund from the difference amount of miles used. Unfortunately, I was fully charged $110 for 7 miles and 4 hours with the truck.

Rating:

5.0

I rented 2 trucks a 26 and a 20 foot the 26 ft trucks were clean but the 26 ft truck had trouble picking up speed it would shake to pick up speed but did the job from Chicago to Joliet IL.

Rating:

3.0

The person checking me in asked me to bring truck to the back. I have never been asked to do this in my numerous times renting from this place. He then was very short with me when I asked for a paper receipt. He acted like I was asking him a great, big, fat favor. He said he was busy. Never thanked me for my rental. Note- Normally the service here is good. Thanks.

Rating:

3.0

I believe I was over charged they had me pay before I got Uhaul then had me pay again after I returned it

Rating:

5.0

Reserved vehicle was correct and ready to go at the correct time. 10' Truck was brand new, clean and perfect for our needs. Check out was smooth and easy, staff was friendly. Thank you for a great experience Mike! Would definitely rent here again.

Rating:

4.0

No improvement for now is needed maybe for next time I might need a bigger truck

Rating:

5.0

Service was excellent and the van i rented was clean and neat. Great work Team

Rating:

3.0

The back of the truck had not been cleaned when I picked up the truck, but I made sure it was swept clean before I returned it. I've rented at this location before and will come back again. I'd ask that they make sure the truck is clean and also sanitized in the front passenger area.

Rating:

1.0

Si lo recomendaria por el representante que me atendio a la hora de ir a recoger el camion, pero cuando lo entregue y me llamo una mujer muy despota y sin educacion.

Rating:

2.0

For the most part this particular service should go smoothly with little to zero problems. But it's the fact that the employee who was helping me didn't bring to my attention or notice, that there would charges for another day, plus extra fees. I believe it's their job to let customers know that there is another reserve that is waiting for the following dates. I wasn't given an option to extend my time either. The truck needed to be swept before use an the gas tank was on empty. I originally had checked out my rental on the app an it still wasn't processed, I mean at that point shouldn't I get the same type of disclosure in-store, that there is going to be late fees or that someone had reserved for the following day. Besides that everything was just up to par, but full disclosure on the terms of being late or others who have pending reserves should be made to customers attention at the time of rental.

Rating:

5.0

Good customer service.

Rating:

2.0

They did not have the size truck that I reserved over a week ago and didn't call to let me know. I had to take a bigger truck that was not great for the downtown location I was moving into. They did not even offer to take off the cost of the moving blankets or anything. It was very disappointing.

Rating:

1.0

Maybe try actually confirming that someone gets their truck with their confirmed reservation. Also try not having one employee at the desk so people don't wait an hour+ in line. Try not to send people to a location that is 45 minutes away from the location that was listed. This was an awful experience and I would like to be compensated somehow.

Rating:

3.0

Stop screwing costumers around with phantom pick up locations. Had to travel an outrageous distance to get truck!!! Delay caused loss of crew to load truck! I was warned of this trouble but didn't believe it was possible. I will warn others. Coustomer service is nonexistent.

Rating:

3.0

There's not good parking for customers.

Rating:

5.0

Have more than 1 associate at the counter. There was a bit of a wait to receive help.

Rating:

3.0

I'm not sure, at least not without speaking about my experience. This is the 2nd time in 5 weeks that I have done a short-term truck rental. Both times I was told to return the truck with gas at a level higher than what I was given when I rented the truck. For example, this last time, I was given the truck with the tank 1/8 full (the reading at this point was even telling me the number of miles until empty). However, I was told to fill the tank to 1/4 full instead of 1/8. With the price of gas these days plus paying for mileage - this seems a bit dishonest. If it happened one time, ok. But a 2nd time makes me believe this is a common practice.

Rating:

5.0

Great customer service from the two gentlemen working that day

Rating:

5.0

My 2 month storage experience was excellent. I accessed the site several times during that time and in all of my visits, I was the only vehicle in the facility. Very convenient. Staff was very courteous and the facility was extremley clean.

Rating:

5.0

Everyone I encountered helped to solve situations. Great communication as well

Rating:

1.0

I had to throw away half my things because of the general insect/ cockroach infestation and was told I wouldn’t be reimbursed.

Rating:

5.0

I was surprised on how easy the process was once I went to the facility to check in. Staff was very friendly and the check-in process for the storage unit took about 10 minutes.

Rating:

5.0

My care rep Mr. Nathaniel was curious, knowledgeable and efficient.

Rating:

5.0

Everyone was exceptionally helpful with me being handicapped.

Rating:

5.0

Nicole was very nice and helpful she took her time and explained everything to I think you guys need to give Nicole a raise and also Johnathan was very nice and helpful too he should get a raise too 😊 all the staff alone was very nice and helpful no one was mean or had attitude 😊😊😊

Rating:

5.0

Staff is always helpful

Rating:

5.0

The entire staff was professional easy move a.m. Mikey was awesome made it really convenient for easy move in

Rating:

5.0

The website was glitchy and difficult to use, and customer service over the phone was slow and useless. The staff at the facility made up for it, they were fast, friendly, and helpful.

Rating:

5.0

The facility and staff was above all. The staff was very accommodating, the process was fast and I felt that the staff was concerned about my needs.

Rating:

5.0

Excellent, Helpful, Fast, and Friendly Service.

Rating:

5.0

All staff is helpful and friendly. Will go back again if needed

Rating:

4.0

Nicole was a wonderful representation of superior customer service! I'd hire her in a heartbeat!!!! My only store negative: Please clear your phone lines. e.g Pick up the phone...I tried -two weeks to get through. Thank you.

Rating:

1.0

There’s a serious mouse infestation!! ABSOLUTELY DISGUSTING!!!! There was mouse droppings and pee all over my things! I had to throw away almost half of the things in my unit because they were completely ruined. And the price they were charging at this location was outrageous!!! I moved to a different uhaul location that’s way nicer and climate controlled for $80 less! Over all I was HIGHLY disappointed with the forest park location and WOULD NOT recommend anyone to go there.

Rating:

1.0

The storage facility smells so incredibly bad. I'm not sure if it's the smell of mice excrement or the smell of the poison trying to kill the mice, but either way it made me want to throw up every single time I went in there. Plus, now our belongings smell that same terrible smell now that we've taken them out, despite multiple cleanings. Furthermore, we had NO food whatsover, yet mice still chewed threw our things. We had to throw many of them out. This was such a terrible experience!

Rating:

5.0

the only issue i had is there upper level storage units are up 6-7 stairs with no lift.

Rating:

1.0

Your facilities are priced way too high$169.00. We had to work around palettes to pull out our stuff. 2 years no mice. Last 6 month, dead mouse skeleton, mouse poop everywhere. Had to throw out stuff

Rating:

5.0

Professional

Rating:

3.0

No complaints about my service

Rating:

5.0

No waiting. Everything worked just as it was supposed. No hidden fees. Storage really was free for a month.

Rating:

5.0

Having storage unit was a great experience the help and and staff we're very helpful.

Rating:

2.0

My things were chewed on by mice, now the insurance wants me to put a price on items ice had for years and obviously cared enough about to put in storage. Mouse urine ,feces and poison on everything

Rating:

4.0

nice and clean. staff was friendly.

Rating:

5.0

This was my first time ever using a storage facility, and I must say that I'm so pleased with the experience, the staff is friendly and helpful and made me so comfortable and at ease. Awesome!

Rating:

5.0

Excellent staff, helpful. When a problem came up, it was generously corrected. Thank you!!

Rating:

3.0

I can’t really say because I’m not located at this spot

Rating:

2.0

The staff awesome. The facility has a rodent problem. I lost a few items due to the rodents. It could be maintained better. The employees do the best they can with what they are given to work.

Rating:

5.0

Great team...