Customer Reviews for U-Haul Moving & Storage of Fort Walton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Fort Walton

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Jason H. on

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The manager was fantastic! It was a quick and seamless process! I would definitely visit again! Thank you for such a great experience. Very professional and friendly!

Jennifer H. on

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Brand new van that was fun and easy to drive. Easy check in and check out. Friendly staff.

Libby D. on

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Steven C. on

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Excellent service

Dorna L. on

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The young gentleman was nice and respectful.

Richard M. on

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andre G. on

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Larry T. on

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Jillian I. on

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Mike was ther best customer service at uhaul I have ever had!

ROBERT J. on

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Service was fast and friendly. The staff made the whole experience very easy.

Brandon H. on

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Jordan H. on

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Very clean and well maintained facility. Sunny was great with helping me set up my storage unit while I was on the road moving here from North Carolina.

TWYLA R. on

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I originally called to make my reservation... What a mess, when I got to the local store to pick up my truck, my reservation had been canceled, stressed to say the least.... I will never do that again!!! Do yourself a favor and go to the store yourself, nothing but lies when you call to make a reservation

Rhea D. on

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The owner/manager went above and beyond to help me. I had to pick up an auto transport at a different location because this location didn't have one and the other location (Beal Parkway) rushed me off the lot without any help loading my car. The owner at this location on Mary Esther recognized me as I drove past while looking for a place I could park and pull through, and he walked down the street to meet me. He helped me load my car and also showed me what to do so I'll know in the future. Then he guided me around the lot and kept the security gate open as long as I needed so I could safely exit onto the busy street. He reminded me of my dad except he actually has more patience. ( : He's a great guy who didn't even charge me for helping load the car even though technically it wasn't his job to help me since the other location rented me the auto transport.

JERRY A. on

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Extremely comfortable leaving my car in Fl. for 8 months while living out of state.

ANDREW S. on

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Everything and everybody was great. Will be back when I need storage something again.

Shawn O. on

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I can't think of any improvements at this time. The staff were both very friendly, courtous, and professional.

Matthew Matt B. on

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The facility is very clean with plenty of carts to move your goods. Every employee I encountered was very friendly from the office workers to the cleaner. I would definitely recommend and use again.

Steve B. on

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Very friendly and helpful staff!!

Daniel P. on

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The member that assistant me (Mike) was a professional. He ensured that he explained everything in detail and answered all my rental questions. I’m sure I will be using your u-haul again. Thank you

carlos Z. on

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Sonni and Mike, we're awesome, professionals.....will highly recommend this location. I will make my second trip soon. The vehicle was comfortable....easy to handle. Thanks for everything!

april F. on

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I the that runs this uhaul Is very friendly and fast he was great.

Thomas H. on

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Great, friendly service!

Bryant A. on

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Michele Leeann M. on

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Armando A. on

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The service was great considering it was the third location we had to go to. Apparently the system was acting funny and made it difficult to get the truck from the other locations. The third time was a charm

Monica P. on

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Great customer service. Mr. Mike and Sunny were very kind. Blessings.

Casey M. on

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They are very nice and c courteous

Steven O. on

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Very clean storage. Very helpful staff.

Lori G. on

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Was super happy with everything at the facility. Staff was nice and very helpful.

Heidi M. on

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Our experience was perfect. After driving 30 hours with 2 kids, u haul made it so much easier and less stressful! I would recommend them!

Jill M. on

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Great customer service

Lavern M P. on

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Great facility and staff

William E. on

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Always a great experience every time I use their facility. Great Job!

Frederick N. on

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Thank you

Pamela P. on

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My experience was great. Mike was very nice and explained everything really well. This was in Ft. Walton Beach,Fl. On Mary Ester behind Whataburger. TY Mike.

jorge d. on

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Both staff members were extremely helpful and accommodating. All of our needs and expectations were met 100%. Mike was superb in dealing with any issues that came up. J. A. Dominguez

Teresa T. on

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i've never had an unpleasant experience here. everyone is so helpful and nice no matter what situations may arise. i'm confident in my storage choice.

william s. on

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I had some particular difficulties in my life that made my storage unit very important to me.The staff were always there with a smile.

William K. on

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Vincent D. on

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quick / friendly service renting open-cargo trailer for couple hours

William E. on

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Always a pleasure to deal with.

Rhonda K. on

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The staff was very knowledgeable and helpful. They were polite

Dawn B. on

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Best moving experience ever. Everyone is so nice and professional. D. Ball

Luis G. on

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Thank you for caring for our military!

Brian H. on

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Staff was friendly and customer service is great

Edith C. on

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So helpful and friendly. I love uhaul

William E. on

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Joshua L. on

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Mike and Sid make this storage facility much more than just a place to stow your stuff. No businesses can enough employees like these guys.

Levi B. on

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Many Thanks!

kristy T. on

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I was pleased with this facility. They are very nice and the facility is always clean.

Zachary T. on

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The location is convenient for driving, at least at off-peak traffic times but the staff was what really stood out. Mike asked if I was in a hurry at both pickup and drop off and was very helpful, professional, and reasonable.

Keith J. on

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Davina D. on

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Staff was very helpful and professional! Equipment and location nice and clean without any issues ! Highly recommend this location!

Brenda L. on

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James L. on

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Professional all the way.!!!

Kimberly O. on

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clint T. on

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Friendly staff, easy pick up and drop off. Can't beat it! Thanks so much ??

Sheila B. on

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This is the 2nd time I've ranted storage at Sunni and Phil's. I appreciate their personal attention and how kind everyone there is, especially Mike, in times of stress (as when my dad died). Sheila

Mack F. on

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Shon M K. on

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Thank you for making it so quick and easy!

Jonathon S. on

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Wouldn’t change a thing, you guys were awesome! Thank you!

Tonya H. on

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Susan C. on

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Great job on a hard move! Professional! Friendly!! Went above and beyond!!

JUSTIN B. on

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emily H. on

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It was awful calling every time as they said my storage units were not reserved one until April 1st and the other until June 17th. I informed them I cancelled. They also told me that I need to turn the truck at another location by noon 3 days earlier than my reservation was for, and I informed them I have emails and paperwork to return here on a certain date. Nothing was correct every time I called. The gentlemen did allow us to park our truck at the location over night and he helped us take the trailer off, which was nice.

brady G. on

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Very friendly and generous staff! Thank you!

Christopher K. on

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The customer service gentleman was excellent!!!

MICHELLE L. on

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Been with uhaul for many years. No complaints

healthy S. on

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Customer did not leave a comment.

barbara f. on

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Great store and people to work with. Thanks for your help.

Quon S. on

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Staff was kind and friendly I had a great experience

Daniel M. on

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Both the resident and the Retired Air Force CMSgt who explained and showed us around did an excellent job. We were going check out several storage locations, but choose to rent there,

petra R. on

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Professional and polite phone conversations, no hassle check in and equipment ready for quick exit. Great customer service.

Daniel J. on

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DONALD G. on

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My Stuff was keep safe, clean and dry for over 8 years. Great job!!!

Ross D. on

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It was great and the only place that was excepting new tenants on a weekend.

Jimmy H. on

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Thank you for your excellent and personal/friendly service that I received from your staff and secondary response system, that made my transition a good one, thank you very much.

edward "eddie" j. on

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We stored all our belongings in this climate controlled unit for over a year and a half. Absolutely no complaints about the buildings, office staff, or cleaning personnel. Thanks!

Jennifer R. on

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I had a wonderful experience with this location. This was my first time using a storage unit, and the staff were very friendly and made the process seamless. Thank you! I would highly recommend!

Teresa F. on

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They were terrific!

Deborah W. on

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The U-Haul Services & Customers Services was very polite and making sure everything was done professionally....Thank U for your Services.....Deborah Walker.

jose r. on

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Excellent customer service, guy was extremely busy and still managed to help everyone out including myself and was even able to accomodate my needs with a bigger unit.

Sharon D. on

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Great people in Fort Walton Beach. Although the office was under renovations, they dropped everything to help us. Would highly recommend this company and intend to use them for our next move.

Richard W. on

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Instead of being able to drop the trailer at the closest location, I was re-routed twice to different locations because the first two were “full”

RACHEL G. on

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Johnnie R. on

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Loved it

Michael H. on

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Staff was always friendly, area was clean and well lit.

John L. on

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Location of storage units fine. My only beef was the screw up with the truck i reserved

william k. on

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This is one of the nicest storage locations I have used. Friendly staff, kept exceptionally clean. Will use again if in FWB and need storage

sayam J. on

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The man at the desk was very nice helpful and answered all my questions he did a great job!!!!

Ulanda G. on

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Sid was very friendly.

Keith D. on

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Customer did not leave a comment.

DIANA D. on

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Clean, safe and secure. I was a patron for 3 years and never had an issue. All the staff were friendly and helpful

James T. on

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Not a thing

DWIGHT S. on

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Excellent customer service.

Brittany H. on

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Family oriented. Very good prices. Very clean. The only storage facility I use when I need one

Kimberly W. on

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Excellent service and friendly staff!!!

Jose R. on

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The owner, Mike, went above and beyond for me and I am not only appreciative for his kindness but extremely impressed with the service I received. I'd highly recommend this facility to anyone.

Andrea R. on

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This location is awesome. The staff is always friendly, professional and inviting. I will drive across town every time because the customer service is on point here.

RAMON T. on

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Customer did not leave a comment.

Bobbie B. on

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Lady was super nice and very helpful.

GAVEN M. on

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Very fast and courteous. Used express check-in and made it a breeze. Mr. Ganoe was very attentive at both check in and check out.

James T. on

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Customer did not leave a comment.

susa i. on

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I'll only use this Uhaul! They took care of me like family. Loved my experience!

James T. on

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Douglas P. on

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Great customer service ! Everyone I worked with was extremely helpful and courteous. Overall great experience.

Christina M. on

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Extremely helpful when the moving company selected a storage unit which was too small. They went above and beyond to get me the appropriate sized unit.

Danielle W. on

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Ms. Sonni is the BEST in town! She's super friendly and her place is very clean. Love this uhaul location.

JAMES H. on

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I thought everything was great about this Uhaul location. The staff was very friendly and the new van wasva pleasure tovdrie.

mike p. on

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wonderful people! so friendly and helpful!!

Charles F. on

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very friendly and helpful staff

Kathryn e. on

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Amazing job

shakinna u. on

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The staff was awesome!!!

matt d. on

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Excellent customer service. The staff was beyond helpful!

JORGE N. on

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Great customer service. Great jon on keeping the customer posted (appointments, address and more)

James P. on

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BARON S. on

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Bill P. on

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Regena M. on

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James B. on

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linda g. on

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Everyone was so nice and helpful. If I should need another storage I will come back to this one.

Kim S. on

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RAYMOND S. on

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Convenient address but difficult to actually get into for one unfamiliar with it. Great staff! Very helpful!

Allan B. on

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david g. on

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They were very helpful and knowledgeable of any questions I had. It was great service.

stepen W. on

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Jennifer T. on

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These guys are great! When I went to reserve a truck there were none at this lot available, so I went in to get my storage unit... asked about a truck rental again... it so happened he had a cancellation got my reservation from another location transfered to this location! I appreciate how everything went!

Christopher F. on

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Lorrin R. on

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Sonni and Mike went above and beyond to ensure that I had what I needed last minute. Awesome people, very hard working, and very accommodating. Would highly recommend renting at this U-Haul! :)

BRENDA B. on

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Their Professional with excellent to upmost.

BRENDA B. on

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I be with company over 10 years Uhaul have be an Pleasure to be with the manager and staff i over rate them are beyond the rate scale have. The upmost Profession with excellent .

Tim W. on

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Staff was extremely friendly and helpful Only negative was several elevator problems, including no elevator access on our day of move out so we had to make several trips up and down stairs

Margaret W. on

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Great staff and Facilities

Dona B. on

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Thank You for working with Allen and me. Dona

William W. on

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Maureen M. on

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HERM R. on

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Sonni and Phil are doing a super job at the site - always friendly and helpful along with the other employees there - would definitely recommend this facility to anyone looking for a storage location.

Alan L. on

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Mike was great, very helpful even when he had several customers. Unfortunately, it did take about an hour and a half to pick up our AT. It would help if the poor guy had some help!

JOHN T. on

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We checked with Mgr (Apirlj the day prior to pick up to change res from 20’ to 15’ truck. She confirm availability and told us the truck she showed was the one we would get. She also recommended we pick up the car dolly after load out of the truck. When we showed to pick up there was no truck there. We had to go to another location. The next day when we pulled in to pick up the tow dolly we were greeted at the lot my what I would describe as an individual who views himself as the king of U-Haul and we were invading his kingdom.

Lynn J. on

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Lynn J. on

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Carole C. on

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JAMES S. on

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Na

JOSE V. on

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Donald M. on

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VERNON V. on

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This facility is excellent, and I would definitely use it gain. I highly recommend this facility.

janel N. on

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lisa M. on

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This was one of the most efficient, friendly and professional individuals I have encountered in a business transaction in a very long time. Mike was great-above and beyond.

Stacey E. on

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Haley M. on

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Fantastic all around.

alex T. on

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TRINA H. on

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thank you

Lisa C. on

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Robin P. on

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Such nice people, some other storage places I checked or were pretty scary but all the cameras and staff here are wonderful.

ROBERTA H. on

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Thank you all!!! My things were all safe and secure for 2 years in storage. And the truck we rented to come home in was fine. Thank you!!

Justice P. on

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they didn't do paper work properly so 3 days after I returned the uhaul, uhaul stated I owed them 81.64 when I already paid the total amount owed stated on the contract so why would I pay more if it is not stated on the contract

Cesar V. on

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David P. on

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Although, I regret to inform that I will not use U-Haul again for storage. I emptied my unit early and did not get a prorated refund. I feel I was ripped off for a lot of money.

Ronald D. on

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Dave R. on

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The rental was everything I hoped it would be and all worked out as planned.

Robert H. on

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Return location was in a terrible area with construction and tight turns. Proprietor was extremely helpful but that didn't help with the location driving a u-haul truck vs. a trailer.

Mark B. on

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Megan T. on

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Wonderful to work with, would highly recommend.

John A. on

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Phil & Sonni are the best. They were extremely helpful, sought and found answers to every question I asked.

mike C. on

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Very courteous and informative. Truck was clean and drop off was quick. Very happy with haul and their team.

Keith M S. on

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Please add cruise control to the vehicle. I had to drive without it over 300 miles.

Cynthia G. on

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CHRISTOPHER A. on

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Equipment doesn't securemy vehicles properly, straps kept loosening and came off at one time

Lavester G. on

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When I can back from dropping my truck off . Normally I just park it in the front and Uhaul takes it from there. Out of 18 years and 7 states of using this company the employee Phil told me to get back in truck pull it in . and then I basically had to do light checks n tire inspection. Make sure horn works. Really? Is that His job. It made me feel really uncomfortable and I told him I've Never did that before at Any Uhaul .

Sharon B. on

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Customer did not leave a comment.