Customer Reviews for U-Haul Moving & Storage of Glen Burnie

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Glen Burnie

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Bob L.
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Was a little shocked that I wasn't informed that there where 2 different charges. Also don't think the mileage on vehicle was stated correctly. Only made four trips with vehicle..was informed about the 1.29 a mile, but for a total of about 10 miles for each trip to an from new home. Was charged for a way greater mileage. Did notice miles Saturday morning but forgot to call business doing our move which is my fault I know. When you rent before to check mileage carefully on how far you travel.

CECELIA S.
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Customer did not leave a comment.

EVAN W.
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Customer did not leave a comment.

Skip L.
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The customer service at the U-Haul center was outstanding, caring, and understanding. Thank you

Andre L.
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Customer did not leave a comment.

Jonathan D.
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Customer did not leave a comment.

DAVID H.
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Very knowledgeable and very friendly employees!

FREDERICK E.
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Customer did not leave a comment.

Nichelle P.
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Customer did not leave a comment.

Sid H.
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Customer did not leave a comment.

SUNG J.
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Beat team ever

James A.
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Great location with friendly staff! A+++

EUPHEMIA G.
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The customer service is amazing. The staff is very professional in the way they handle everyone who come in to rent vehicles.

STEVEN G.
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Customer did not leave a comment.

Clyde G.
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The pick up was very slow. The woman must have been new. She seemed very nice but not very knowledgeable. Drop off was the great service I've been experiencing.

Beatrice H. | Overall Experience |
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I will continue to use the facility for future storage needs. This is a very nice and clean, well kept building.

Ralph C. | Overall Experience |
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I had a hitch installed at your Bolingbrook, Illinois and rented a trailer from Ottawa, Illinois to move our stuff to Annapolis. We had excellent check-in support and got our stuff moved in. But I found that the installer of the lighting harness forgot to re-bolt our left tail light and we found it dangling precariously when we unhitched the railer. The head mechanic at Glenn Burnie came out and fixed it even though it was late and he was leaving for the day. I hope you appreciate him as much as I did.

Barbara R.
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The manager/owner at this location was awesome.

Robert P. | Online Move In |
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Rented unit was not move in ready. An Unknow lock was on unit. Manager on duty quickly solvEd the problem and issued me a new, closer unit. All is good

Candis W.
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Customer did not leave a comment.

Leah R.
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Customer did not leave a comment.

TERRY S.
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I wish I remembered the name of the folks who helped us with checkout and checkin. They were really nice and professional. Very friendly!

Timothy W. | First Impressions |
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Customer did not leave a comment.

Regina S. | Overall Experience |
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Great Staff that Cares. Mr. Washburn as GM and Company of Staff go 🔝 Above and Beyond to meet client expectations- A great location...

ELIJAH M.
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I've been a customer of U-Haul a very long time. During my recent service I had vehicle trouble, which really ruined my day and caused delays and was a major inconvenience. Although, the day was awful, the manager did a great job remedying this issue and I was very happy with my bill. Thank you Uhaul. See you again.

David S. | Overall Experience |
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Had no issues and was a seamless experience for me

ROLAND Q.
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I did NOT request nor did I want safe move insurance BUT I was charged for it . I was charged an extra $42 for that . I've used Rhine location many times and this is the second issue I've had . I'm frustrated about this as I lost my income due to COVID19 and a baby due in a few weeks I need all my money not necessary to spend . I've called in to request that be dropped but never received a call back

Stephen L.
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Customer did not leave a comment.

erica H.
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all was good, and employees were very polite and informative.

JOHN C.
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Great service

GLEN S.
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Great people to deal with and the equipment was in very good shape. Thanks Glen (Bones) Saucier !

Philippe M.
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The $19.95 is a bit deceiving! After 23 miles and 3 hours I am at $71.00!! $19.95 Rental Rate what is $19.95 Rental Charges??

RICHARD M.
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Everything went smoothly. The staff at this location were courteous, efficient and professional. I will rent from this location in the future.

William T.
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Customer did not leave a comment.

carrie G.
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Customer did not leave a comment.

Christopher S.
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Put keys in the correct lockbox and respond faster

JOHN C.
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👍👍🇺🇸

BARRY M.
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Everything went well

CHRIS S. | Overall Experience |
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Customer did not leave a comment.

RAYMOND K.
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I can't think of anything. The staff was friendly, helpful. I would definitely use them again.

SAMUEL C.
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Customer did not leave a comment.

Sarah G.
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After I paid for a truck at another location and they gave it away, and sitting on the phone with customer service for 45 minutes being told that it was my fault. This location was a breath of fresh air. Helpful, understanding, quick and thorough. I would recommend calling them directly for your U-Haul needs.

Lloyd H.
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Staff was the best and easy and quick million stars

JOHN C.
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Very professional and quick service

WALTER B.
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Customer did not leave a comment.

TERRENCE G. | First Impressions |
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Customer did not leave a comment.

Matthew F.
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Customer did not leave a comment.

MATTHEW D.
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Next time don't have a customer call and be on hold with Uhaul for 20_min to verify that they're allowed to drop off a trailer when they have the paperwork there and are showing you. Absolutely ridiculous customer service.

WANDA E.
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Customer did not leave a comment.

michael G.
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Customer did not leave a comment.

mattherw C.
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Customer did not leave a comment.

Tharith U.
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Check engine light was on which did not bode well for me. I don't ever want to be in a vehicle with a check engine light on. Would be great if I can get a discount for that.

WILLIAM C.
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Service was quick and thorough.

Maxim V.
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Customer did not leave a comment.

Edward M. | Overall Experience |
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Great experience with this location. The Manager, Jay was great to work with & always helpful. Also had a hitch installed to carry a bike rack! Thank you !!

REBECCA M.
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They were friendly, quick, and easy to work with. The employees are great, but if possible some better check out electronic equipment may be helpful to increase their efficiency. It kept glitching when I was there.

Leroy S.
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Customer did not leave a comment.

MARILYN N.
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they were great

Ian M.
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Customer did not leave a comment.

Jamison S.
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Customer did not leave a comment.

john M.
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Customer did not leave a comment.

Gary M.
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the truck was very low on gas i got a credit but took extra time. windshield wipers sucked very streaky.

WILLIAM T.
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The truck was not washed. Other than that it was a good running truck.

Shawn W.
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Great Location with friendly staff! Easy rental process and quick returns. A++++++

Anita S. | Online Move In |
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Just wish someone would have mentioned the need to purchase a lock. I originally rented a storage unit but upgraded once we saw the drive up units. I went inside and spoke with staff, very easy process and staff were very friendly. Upgraded our unit and drove to the back again only to have another staff member remove the lock but not even speak to us. We said hello and thank you but he just walked away. We loaded our items into the unit thinking that the man would come back with a lock but we ended going back into the store to buy a lock and then again to return to the unit to lock our unit. Just would've been more convenient to know about the lock when we initially went in to the store for the upgrade.

Tameka J.
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During my trip from Maryland to Atlanta I experienced major issues. I requested to get a car transportation port the U-Haul representative sent me to one location that did not have what I was looking for and then to another location that was closed and to make things worse they sent me yet to a third location that they had the car transport but however it was broken

Brian B.
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Customer did not leave a comment.

James A.
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Great staff at this location! Quick visit for pickup and dropoff. A+++

THOMAS D.
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Customer did not leave a comment.

Shawnedria D.
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Customer did not leave a comment.

James C. | Overall Experience |
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Customer did not leave a comment.

DIANE H.
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We had to BUY an adapter for the lights because you didn't have any to RENT. We were called a couple of hours early to ask if we could return the trailer earlier than our scheduled time. Otherwise the rating would've been excellent.

Taryn R.
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Customer did not leave a comment.

Beatrice H. | First Impressions |
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Nothing at this time. R2-D2

Dennis C.
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Customer did not leave a comment.

Lateisha W.
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Customer did not leave a comment.

Roger B. | Overall Experience |
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Jay the manager was a top notch guy to deal with

KUBA M.
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Customer did not leave a comment.

Irvin F.
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Was FAST and EASY Check in and Check out! Wouldn't change a think! Awesome friendly service and great equipment.

DALE G.
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Straps were inoperative. Kept coming loose off wheels. Cost me a lot if time and money. Would like a refund.

MARK M.
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Trailer was excellent! Always a great trailer, Always. Would love to have one painted of coarse, lol. Solid, durable trailer.

Lonnie W.
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Nope just keep up the good work

HAROLD M.
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Customer did not leave a comment.

warren H.
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The mobile check in failed completely- and the on site agent couldn't find the keys. She then made me walk out to the key boxes 3 separate times to try different PIN numbers on different boxes. It took me 90 minutes to get into a truck that should have been almost instantaneous. Very poor experience. I also believe I was significantly over charged- but lack the documentation to prove it

Keysheia G.
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Customer did not leave a comment.

COREY J.
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The whole staff at this location was extremely helpful very professional and did a excellent job helping me over the phone and when I got there. Exceptional service

Haris B.
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Customer did not leave a comment.

Damon F.
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Customer did not leave a comment.

KEVIN H.
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Everyone was very friendly and helpful and I would recommend them to use this location to anyone who needs rentals

Michael M.
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My comment hast ot do with the website, not the pickup location. I tried to add additional items to my order and the price of my truck, which was already locked in, kept increasing in price by about $700. I had to cancel the additional items. I had some changes to dates for storage and the website did not update. Other issues with the website. Overall the experience with the website reservation system was a rating of 2, if I'm generous.

Vincent H.
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Thanks Jay you have been giving great service for the years that I have been delivering U-boxes

PHILIP L.
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Smooth and proficient service.

Rosemary C. | Overall Experience |
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Customer did not leave a comment.

JOYCE C.
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This UHAUL is a Super Center for Moving and Storage. Everyone is professional. The Office and Storage areas are very clean, climate controlled for storing, spacious inside corridors, loading docks, security, equipment provided to help move into a space. I was extremely impressed as compared to other unnamed storage facilities. Thank you. I will definitely recommend you to family, friends.

kelvin J. | Overall Experience |
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Customer did not leave a comment.

Brian B.
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Customer did not leave a comment.

JOHN WILLIAM L.
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Customer did not leave a comment.

MICHAEL C.
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Customer did not leave a comment.

CYNTHIA A.
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A lot of morning as we are there they need help

mauricio A.
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7280 Baltimore Annapolis boulevard it was the location where I rented the equipment the manager Jason is a very nice person very friendly I personally recommend this guy and this location

Joseph C.
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The gentleman that assisted me hooking up and unhooking the trailer was outstanding. He was knowledgeable of the equipment and very professional.

LEIF A.
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Customer did not leave a comment.

CHRISTOPHER L.
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Customer did not leave a comment.

CHRISTIANE A.
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The women who helped me was super distracted by what her co workers were doing. One of her co workers did not keep her mask on.

Steven O. | Overall Experience |
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Upon moving out i discovered the storage container i was renting had alot of rodent droppings. since my stored items were loaded directly into the control of a moving company i have yet to be able to inspect them, and wont be able to for 6+ weeks until delivered. I will be in touch with you for any damages due to this.

SHARON R.
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Very professional staff.

JAMES N.
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Never saw the link that was supposed to be sent to do the pre- trip inspection. New truck so it had no damage ( or X's on it) . Nice truck tho , pretty happy overall with price and equipment.

Johnnesia S.
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Make sure the transmission in your vehicles are well maintained

ANGEL V.
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Customer did not leave a comment.

carla C.
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Customer did not leave a comment.

Telly D. | Overall Experience |
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I opened my storage to find several items damaged from a water leak coming from the roof of the facility. I would recommend completely warping your items in plastic and be prepared to wait 30 minutes, in some instances for help.

Cynthia B. | Overall Experience |
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Everyone was always professional they went out of their way to help but the storage was immaculately clean it was relevant experience

Charles w. | First Impressions |
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The first employee that helped me had no idea what she was doing. It was packed. I spent almost 3 hours at the facility, but system went down & phones went out, so it wasn't their fault. The girl asked for assistance numerous times from other employees. They gave me a unit and someone else walked me down to the unit & unlocked it. However the girl didn't give me a lock. I had to walk back up to the office which was a long walk. Someone else helped me this time and was much more knowledgeable. Walked back down to the unit and locked it. Then went back in and stood in a very long line again until I was finally checked in & did all the paperwork. Luckily I got someone else this time. Perhaps the first girl was new. Maybe you should have them well trained prior to checking people in. Everyone was very pleasant though, even when things were very busy. Also, our last name is spelled wrong

Felicia J.
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Excellent location, great staff. Very clean and well lit location. Staff was great, very friendly and helpful.

Leonard F. | First Impressions |
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Needed more Dollys. The owner was Very nice and clear

Kimkesha S.
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The customer service needs to be improved. I rent from Uhaul almost every year and never have I ever experienced the customer service that I experienced that morning. The young lady was rude, her customer service was VERY poor. She then gave me the wrong keys to the wrong vehicle. I ended up leaving my cell phone in that WRONG vehicle and whoever had it DID NOT return my phone. I spoke to her from my sons cell once I realized I had left it. She talked to me like i was stupid asking me questions about the truck that I wouldnt know the answers to because I didnt have that particular truck nor did I have any paper work. I would never patronize this Uhaul location again. The worst experience ever. I will say, when I went in the next day to see if my cell was returned, it still wasnt, but the young that I spoke to was VERY nice and professional.

felicia J.
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Customer did not leave a comment.

Aerrick A.
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Girl at front desk who took my money was rude and it took forever for someone to come outside to hook the trailer up to my truck. I ended up having to go back inside to ask when I was going to be hooked up. She also told me I had to return the rental the same night but upon contacting customer service I was informed that she was lying and I was able to return it the following day. If you hate your job, find a new one. You literally signed up for this. Horrible customer service.

Darryl B.
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Facility and staff were great. The mobile check in process was overly cumbersome and time consuming. Next time it's worth the time to skip the mobile check in and go inside.

diane R.
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Customer did not leave a comment.

James C. | First Impressions |
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Customer did not leave a comment.

Viktoriya P. | Overall Experience |
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Customer did not leave a comment.

Janine E. | Online Move In |
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Customer did not leave a comment.

ARIEL H. | Overall Experience |
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I enjoyed all of the carts available. It would be great if you could make some cleaning wipes for sanitizing carts available in the future.

Katherine W. | First Impressions |
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Check in was slow and the alarm went off when I accessed my unit because my code hadn't been activated. It's reasonable to assume that when people rent a storage unit, they are going to put stuff in it right away, and will not enjoy hearing a loud alarm when they do so. Additionally, it's absurd that I need to provide two contact people's information for my storage facility that only I will ever access. Being told "this is our policy" rather than the reason for the policy is not acceptable. Explain the reason behind your policy to your employees so that they can give a better answer when asked why -- or scrap a policy that makes no sense.

Tiffany D. | First Impressions |
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Staff was very helpful and friendly. Went out of their way to help me.

Robert S. | First Impressions |
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The staff was friendly and professional. Easy access. Facility was clean and neat. I had a good experience at this location.

Jasper H. | Overall Experience |
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The service was great and the general manager is the man!!! He knows how to help people an accommodate all customers!!!

Ashley U. | Overall Experience |
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Customer did not leave a comment.

David S. | First Impressions |
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It’s a well run facility. Everyone I encountered was polite and helpful. Super clean!

Towanda S. | Overall Experience |
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Love my experience with your company. And will return if I need another storage unit in the future. Thanks again.

ARIEL H. | First Impressions |
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They need either more automated systems that don’t fail constantly for check in, or more empolyees, to ask for an extension I had to wait in line.

Dawn B. | First Impressions |
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Customer did not leave a comment.

Maylana W. | First Impressions |
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Customer did not leave a comment.

Imani H. | First Impressions |
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The only thing was when I brung the car back I tried checking in with the link that was texted to me and it kept refreshing so instead I have to pay $20 when I didn't want to. That glitch should be fixed.

Melissa M. | First Impressions |
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Customer did not leave a comment.

Mira R. | First Impressions |
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Customer did not leave a comment.

Harriet S. | First Impressions |
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Especially right now with everything that is going on with Covid 19 the young lady at the office was super helpful made everything easy for my self storage move in really made a stressful day a little easier for me ! Harriet Stewart

Israel R. | Overall Experience |
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Customer did not leave a comment.

Jacquelyn T. | Overall Experience |
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Thanks.

GEORGE G. | Overall Experience |
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Customer did not leave a comment.

Jasmine B. | First Impressions |
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Really great customer service! Very helpful during this time

Charmaine T. | Overall Experience |
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Customer did not leave a comment.

James W. | First Impressions |
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Thank you!

Jerry S. | First Impressions |
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Customer did not leave a comment.

Jasmine L. | Overall Experience |
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The staff was excellent! This is one of the best storage/uhual locations ever.

David C. | First Impressions |
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I made the mistake of thinking I received a 2nd floor unit instead of a 1st floor unit and asked the front desk for help. They were polite, professional, and quick to set me straight and on my way.

Tonya B. | Overall Experience |
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The staff at the Glen Burnie location was awesome , everyone was very pleasant and helpful.

Vanessa C. | First Impressions |
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Very good experience, during a stressful time.

Leslie K. | Overall Experience |
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Definitely thee best uhaul storage place i have been to or used. The manager is definitely A1 in my book thee uttmosy customer service ever and they always aim to please and he saved me money on this

John D. | First Impressions |
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Quick, easy great service.

Summer L. | First Impressions |
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Couldn’t get anyone on the phone on Christmas Eve

Joshua C. | First Impressions |
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Went to move my things into my unit but it was locked with a facility lock after store hours

Laurie H. | First Impressions |
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So far great customer service, really secure facility, they have security cameras, alarms on every unit and it's a climate controlled facility.

Tonya W. | First Impressions |
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Clean, fast and efficient

Daniel P. | Overall Experience |
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I will NEVER recommend UHAUL to a friend. I will recommend NOONE EVER uses you. I AM STILL having issues and have had nothing but issues. Everyone I have spoken to is INCOMPETENT at UHAUL.

Aaron M. | Overall Experience |
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Uhaul is second to none.

Joseph F. | Overall Experience |
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Wonderful facility, excellent staff, super helpful, and clean. I went there for propane regularly and ended up getting a storage unit because the place is immaculate. Great experience, thank you.

Michael S. | First Impressions |
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Wish there was a trash can near the loading zone just to throw away some small misalliance trash. Also, when I was on the road driving I had a question and tried to call the office it took 5-10 mins w

Ann S. | Overall Experience |
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Great customer service!

Garrick G. | First Impressions |
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Employees are very pleasant and knowledgeable.

Elizabeth S. | Overall Experience |
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Very Good.

Sherri W. | Overall Experience |
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Thank you for your help on short notice.

Valerie E. | First Impressions |
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Great service. I was shown a 5x5 then when at it the employee mentioned 5x8. So I switched. Would have been good at the outset to know that option at the outset . but they made the switch quickly

Ricardo M. | Overall Experience |
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Best service and friendly

Ricardo M. | First Impressions |
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Best service very friendly

Margarida A. | Overall Experience |
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Is a great service

Paul F. | First Impressions |
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Only complaint is that I can't reach this business directly by phone. I called 3 times over two business days the 443-577-4152 and was redirected to the U-Haul corporate call center.

Gary D. | First Impressions |
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Yuyy

Christopher L. | Overall Experience |
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N/A

Nachera B. | Overall Experience |
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Process was smooth and easy

mateaus f. | Overall Experience |
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The staff has always been helpful and really nice whenever I ask a question. Access should be 24 hrs for everyone, not as an extra charge. I also wish a military discount was given.

Nanette M. | First Impressions |
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Excellent service and the employees are knowledgable. I will definately recommend this facility to friends and family.

Stephen F. | Overall Experience |
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Wonderful service and great people!!!

Benjamin M. | Overall Experience |
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Clean and organized facility. All of the employees were very helpful and engaged.

Chelsea W. | First Impressions |
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Love all the guys here!

fayla c. | First Impressions |
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The staff is very helpful and professional. The facility is clean and the company has thought of everything including an indoor loading areas which is absolutely necessary when the weather's nasty.

Venetia S. | Overall Experience |
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This was an awesome experience. Facility was clean in side parking and carts made the experience effortless and no added stress.

Dawn L. | Overall Experience |
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Very friendly staff and very helpful. Only needed the space for less than a month but I will rent from them again in the future if the need arises.

Patricia M. | Overall Experience |
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Jay was professional and helpful. Thanks

Stephen F. | First Impressions |
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Manager and lady at the desk were very helpful and professional. Fantastic service!!!

Stephen V. | Overall Experience |
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Jay and his staff are super friendly and helpful. The facility is new, clean and set up perfectly.

Ronald C. | Overall Experience |
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The only thing I did not like is I paid for my storage and a week later I moved out but U-Haul does not prove rate so I paid for a whole store 290 Capital week with no refund back

Benjamin M. | First Impressions |
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Brock was informative and helpful. In fact, the whole staff we dealt with was attentive and polite. The facility and equipment was clean and in great shape. We were impressed!!

Nicole P. | First Impressions |
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The staff was very helpful and courteous to my needs.

Stephen V. | First Impressions |
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Very informative and polite. Couldn't be happier with my choice to use them!!!

Janine H. | Overall Experience |
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The staff for the U-boxes were right on point. I have nothing but positive things to say about the staff and the entire team, from the beginning to the end of my transition.

Chelsea W. | First Impressions |
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Awesome Service!

Tammy Q. | Overall Experience |
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The staff was also very very helpful!

Tammy S. | Overall Experience |
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Thank you

DARIUS P. | Overall Experience |
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I will continue to do business with this company

rosemary m. | Overall Experience |
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My Uhaul experience was excellent. I would absolutely use them again.👏👏👏👏👏

Felicia B. | Overall Experience |
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Jay and the U Haul staff were always nice, helpful, and professional they made my relocating experience painless.

Jo Ann R. | First Impressions |
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.

Christy D. | Overall Experience |
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Very clean facility and friendly staff

Margaret P. | Overall Experience |
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Everyone was very helpful.

Patricia M. | First Impressions |
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Brock is very engaging and went out of his way to assist me. Nice guy!

DEBORAH B. | Overall Experience |
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had very low storage rates to other nearby facilities.

Chris H. | Overall Experience |
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Nice job and good communication

Wendelin W. | First Impressions |
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The people that work at U haul are very nice and courteous. Explains well ay questions you have very clearly. Excellent work! Wendelin

Ronald C. | First Impressions |
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The place was clean the truck was clean and the person that waited on was great she made sure everything was taking care of and show me and told me everything. Thank you u-haul

Beverly G. | Overall Experience |
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Everyone was always friendly and helpful.

Tammy Q. | First Impressions |
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Everyone was friendly and helpful

james f. | Overall Experience |
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Excellent service!!!!! With little notice these fine folks squeezed into to their packed schedule and delivered our PODs. They were our first Maryland welcome party and very much appreciated.

Tikira W. | Overall Experience |
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Thank you!

Jessica C. | Overall Experience |
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This is the best U-Haul experience I’ve ever had. The staff here was so helpful and did an outstanding job. Thank you!!

Tyrone L. | Overall Experience |
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The team a U-Haul was very helpful to me the whole time I use y'all service

Jon D. | Overall Experience |
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Very thing was excellent. All the employees were very helpful in everyway.

Regina G. | Overall Experience |
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The staff seemed a little annoyed when we showed up on time.

Bryan W. | Overall Experience |
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The manager,Jay Welbourne was very helpful to me throughout my rental period.I really appreciate especially his help and the rest of the staff too.

Kim C. | Overall Experience |
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NONE

robert t. | Overall Experience |
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The storage was always muddy with deep gully from rain. There was a security card reader but no gate to keep out intruders

Kenneth H. | Overall Experience |
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You're 10x10 are only 9x9

Max G. | Overall Experience |
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Everything was good

KWAME A. | Overall Experience |
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The entire staff were kind, friendly, and extremely helpful.

No reviews have been submitted for this location.

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