Customer Reviews for U-Haul Moving & Storage of Glen Burnie

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Glen Burnie

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Steven D. on

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Other then decrease the mileage fee everything was great. Haha. The young man who assisted us with the check in was very polite and knowledgeable and thorough.

Chassidy N. on

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Athanas W. on

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Kean F. on

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Elizabeth S. on

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Very Good.

Erica M. on

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I was very impressed with the facilities and the 1pm staff. When returning my equipment 5pm on 10 Sep, there were multiple miscommunications and I was treated rudely by the staff in particular a man named Kevin. His counterpart just stared at me while I unhooked my trailer as no one was helping me at the equipment return point. Signs are posted in the lane. At pickup, the staff came out and helped me. In the evening at the same area, Kevin came out and told me that even though the sign for returning equipment doesn’t say so, my trailer needed to be unhooked around the corner of the building and someone would be there. No one was there. There were no signs, no implied anything. I unhooked my trailer. There was no inspection, nothing. Then I came to get a receipt or a confirmation and I was further treated poorly When I asked for a receipt-rudely and talking over me Kevin told me within 10 minutes I’d have an email receipt. If Kevin better used his communication or customer service skills he would have been able to tell me before I unhooked my trailer that I was in the wrong spot even though the signs said I was in the correct spot. He could have also told me why he counterpart just stood behind a glass door staring at me making it a very uncomfortable experience from the moment I came onto the lot.

Stephan P. on

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JOHN C. on

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Renee M. on

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All my visits here have been pleasing to me.

Oliver J. on

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A brief lesson on backing up a trailer

Carla D. on

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Efficient. Professional.

Sherri W. on

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Thank you for your help on short notice.

MICHELLE W. on

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Denise H. on

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JEHOVAH K. on

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When I arrived to pickup the reserved truck, 2 Sep 2019, at about 11:00 am, there was only one person working the counter. She was doing her best but had to do everything - complete the paperwork, show customers to where the equipment/vehicle was located, accept returns, etc. When I finally got to the counter, there were 4 or more customers frustrated waiting behind me. She was overwhelmed but was doing her best, all while remaining professional. She even mentioned that she should have already been off but no one had showed up to take her place.

Angela h. on

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James W. on

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Service at this location (Ferndale) is outstanding. Mike and Jay are always very friendly and helpful when I go into the site.

Heather C. on

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I have been to many Uhaul locations, from your local Uhaul to the smaller gas stations. In most circumstances I haven't always received the best customer service, the vehicles may smell like smoke or be unkempt, they have been difficult to get in touch with or just very slow service. The locatiin I visited today waa nothing like my previous experiences. The service was fast i was in and out in 20 mins at the most and the young woman Danielle Odham at this location was extremely helpful she answered all questions the very few I did have because she was very thorough in every aspect from the paperwork all the way to helping hook the tow dolly to the vehicle as well as to the return of the dolly. She went through how to hook it up and how to strap the car to the dolly and so on. She was extremely helpful and her customer service and overall demeanor was A1! I will definitely be returning to this location.

Trudy T. on

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Chris V. on

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Great location with quick and easy rental and return process. A+++

Tom S. on

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Derek P. on

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The staff was great and I appreciated the service

Robert L. on

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We waited to check in for over an hour. Severely understaffed and staff didn’t know how to work their computer systems. More training and better management needed.

Kimberly M. on

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Not get yelled at to move my car while I was about to leave the site by a manager.

Thomas H. on

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My pickup time and location was changed the day before I was scheduled to pick up my truck. It was moved from 1mile from my house to 15 miles away. When I came to pick up the truck at the new location there was a 1 hour wait time to pick it up. Once I was checking out the truck that I had reserved was not available. I had reserved a 20 ft truck over a month in advance. The only truck available was a 15ft truck. I had to take this as it was the only day available I had to move. The wait time at the Uhaul location and the smaller truck caused a giant setback in the moving schedule. We had to do multiple trips instead of just one because of the smaller truck size. Because of these issues I will no longer be using Uhaul in the future.

Osaduohien a. on

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The personnel went above and beyond to help me. I’m most grateful to them.

Raquel K. on

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Gary S. on

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Andrew D. on

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Valerie E. on

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Great service. I was shown a 5x5 then when at it the employee mentioned 5x8. So I switched. Would have been good at the outset to know that option at the outset . but they made the switch quickly

Ricardo M. on

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Best service and friendly

Katharine C. on

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Your employees were very nice and helpful.

Osaduohien a. on

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The rep here was very helpful with assisting us in find unloading help and upgraded my storage unit freely.

Ricardo M. on

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Best service and very friendly

Alan L. on

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Had line to pick up but employee was very professional

Ricardo M. on

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Best service very friendly

Margarida A. on

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Is a great service

Paul F. on

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Only complaint is that I can't reach this business directly by phone. I called 3 times over two business days the 443-577-4152 and was redirected to the U-Haul corporate call center.

Gary D. on

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Yuyy

Christopher L. on

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N/A

Nachera B. on

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Process was smooth and easy

mateaus f. on

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The staff has always been helpful and really nice whenever I ask a question. Access should be 24 hrs for everyone, not as an extra charge. I also wish a military discount was given.

Nanette M. on

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Excellent service and the employees are knowledgable. I will definately recommend this facility to friends and family.

Stephen F. on

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Wonderful service and great people!!!

Benjamin M. on

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Clean and organized facility. All of the employees were very helpful and engaged.

Chelsea W. on

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Love all the guys here!

fayla c. on

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The staff is very helpful and professional. The facility is clean and the company has thought of everything including an indoor loading areas which is absolutely necessary when the weather's nasty.

Venetia S. on

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This was an awesome experience. Facility was clean in side parking and carts made the experience effortless and no added stress.

Dawn L. on

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Very friendly staff and very helpful. Only needed the space for less than a month but I will rent from them again in the future if the need arises.

Patricia M. on

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Jay was professional and helpful. Thanks

Stephen F. on

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Manager and lady at the desk were very helpful and professional. Fantastic service!!!

Stephen V. on

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Jay and his staff are super friendly and helpful. The facility is new, clean and set up perfectly.

Ronald C. on

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The only thing I did not like is I paid for my storage and a week later I moved out but U-Haul does not prove rate so I paid for a whole store 290 Capital week with no refund back

Benjamin M. on

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Brock was informative and helpful. In fact, the whole staff we dealt with was attentive and polite. The facility and equipment was clean and in great shape. We were impressed!!

Nicole P. on

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The staff was very helpful and courteous to my needs.

Stephen V. on

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Very informative and polite. Couldn't be happier with my choice to use them!!!

Janine H. on

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The staff for the U-boxes were right on point. I have nothing but positive things to say about the staff and the entire team, from the beginning to the end of my transition.

Chelsea W. on

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Awesome Service!

Tammy Q. on

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The staff was also very very helpful!

Tammy S. on

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Thank you

DARIUS P. on

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I will continue to do business with this company

rosemary m. on

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My Uhaul experience was excellent. I would absolutely use them again.👏👏👏👏👏

Felicia B. on

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Jay and the U Haul staff were always nice, helpful, and professional they made my relocating experience painless.

Jo Ann R. on

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Christy D. on

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Very clean facility and friendly staff

Margaret P. on

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Everyone was very helpful.

Patricia M. on

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Brock is very engaging and went out of his way to assist me. Nice guy!

DEBORAH B. on

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had very low storage rates to other nearby facilities.

Chris H. on

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Nice job and good communication

Wendelin W. on

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The people that work at U haul are very nice and courteous. Explains well ay questions you have very clearly. Excellent work! Wendelin

Ronald C. on

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The place was clean the truck was clean and the person that waited on was great she made sure everything was taking care of and show me and told me everything. Thank you u-haul

Beverly G. on

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Everyone was always friendly and helpful.

Tammy Q. on

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Everyone was friendly and helpful

james f. on

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Excellent service!!!!! With little notice these fine folks squeezed into to their packed schedule and delivered our PODs. They were our first Maryland welcome party and very much appreciated.

Tikira W. on

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Thank you!

Jessica C. on

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This is the best U-Haul experience I’ve ever had. The staff here was so helpful and did an outstanding job. Thank you!!

Tyrone L. on

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The team a U-Haul was very helpful to me the whole time I use y'all service

Jon D. on

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Very thing was excellent. All the employees were very helpful in everyway.

Regina G. on

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The staff seemed a little annoyed when we showed up on time.

Bryan W. on

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The manager,Jay Welbourne was very helpful to me throughout my rental period.I really appreciate especially his help and the rest of the staff too.

Kim C. on

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NONE

robert t. on

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The storage was always muddy with deep gully from rain. There was a security card reader but no gate to keep out intruders

Kenneth H. on

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You're 10x10 are only 9x9

Max G. on

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Everything was good

KWAME A. on

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The entire staff were kind, friendly, and extremely helpful.