Customer Reviews for U-Haul Moving & Storage of Great Falls West

4,138 reviews

405 Central Ave W   Great Falls, MT 59404
(Just West of KFC)

(406) 761-1620

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(406) 761-1620

405 Central Ave W
Great Falls, MT 59404
(Just West of KFC)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
3.0

Customer did not leave a comment.

Jace H. 
Rating:
5.0

Customer did not leave a comment.

Amarilys G. 
Rating:
5.0

Chuck in Great Falls was awesome. He was friendly and helpful. The guy is obviously having to work through discomfort with his knee and was still courteous!!!

Edward T. 
Rating:
5.0

No improvement needed, The staff is always very helpful and pleasant.

Allen O. 
Rating:
1.0

I was treated rude like I was trying to steal something I'll never rent from you all again

Mike T. 
Rating:
5.0

I'm sorry but I can't think of a thing. I appreciated the human conflict in great falls. Didn't like having to use online functions.

jeffrey W. 
Rating:
2.0

The truck was supposed to be available for pickup on 12 November at 9:00 AM. It was not it didn't become available until 13 Nov at 1:00 PM. It is not my concern that the previous renter didn't return on time. No my problem you agreed to a date and time but failed to deliver the product. If I called and said I wasn't picking up until the next day you would have charged me for the day I didn't show up. Additionally, the windshield wipers were horrible and so bad I stopped and had replaced them at my cost. Otherwise the truck was fine.

Timothy R. 
Rating:
3.0

Location not so much the issue as the complete and utter lack of maintained trucks and the useless corporate people who will not accommodate and inclement weather issues. The charges of exorbitant proportions to leave a return at a different location. Another reason Penske is the best rentals.

Stanley C. 
Rating:
5.0

None. Well done! Very professional and thorough.

Mike F. 
Rating:
5.0

Customer did not leave a comment.

Frank T. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
1.0

This place was awful. From the customer service to the wrong equipment to the wrong hook up. Everything. Was worst uhaul experience ever. The guys that work here are plain rude and don't bc know what their doing.

Ruth F. 
Rating:
4.0

The desk person is friendly and efficient.

Nancy D. 
Rating:
5.0

Customer did not leave a comment.

Antonio P. 
Rating:
5.0

Be clear on charges and make sure charges are accurate

Trevor W. 
Rating:
4.0

Customer did not leave a comment.

Christopher W. 
Rating:
4.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Thank you for a great experience!

Dov E. 
Rating:
5.0

They make it easy and fun.

GLENN H. 
Rating:
5.0

The employee that helped us was absolutely perfect. Really professional and polite.

Max H. 
Rating:
2.0

The worker that checked me out seem to have struggled with the computer system and by the time I used the U-Haul and returned it I was shorted $30 to my initial agreement then had to go in and wait for him to count his till to return my money

bradley F. 
Rating:
2.0

Have newer tires on trailers and reduce your rates. I mentioned to your agent about the tires and also asked if I had a flat what to do. His response was to call the number on the paperwork and someone would come repair the flat. I asked how long it would take and he said it could take 5 or more hours. This is unacceptable. 2 years ago I rented a trailer in Great Falls and I believe it was half the cost.

WIlliam R. 
Rating:
5.0

Customer did not leave a comment.

Brent R. 
Rating:
5.0

Customer did not leave a comment.

Megan D. 
Rating:
3.0

Made a reservation at a different location more than a month prior. Was called two days out and told they didn't have one. Said I would have to go to a different location that didn't open until 9:00 am when I needed the trailer at 7:00. After much "discussion" found me one at the above location which was very inconvenient. They weren't willing to transfer the trailer to my preferred location the evening prior. This happens to me a lot. Additionally, twice in the past I have reserved a storage unit at the destination only to get there and they didn't have one available!! If there were a viable alternative to U-Haul I would use it.

Donald P. 
Rating:
4.0

Customer did not leave a comment.

Nancy D. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Everything well no problems 👍

DUANE H. 
Rating:
1.0

The people making the appointments need to get their act together. Where we had to pickup got changed 3 or maybe 4 times I lost count. We ended up having to drive 100 mile to pick up our trailer and another 100 to take it back on top of this someone changed our pickup time and never told up. We had pickup for 1:30 then we got a call at 10am wanting to know where we were that we were suppose to pickup at 9am.We did pick up at 11:44am and on our way to take the trailer back find out we were suppose to have it turned back in at 10:15am Thankfully we were already on our way to take it back and was only 10 minutes late. The people we picked up from were very nice and easy to get along with but the people who make the appointments need a kick in the pants.

James M. 
Rating:
4.0

I was almost fired from my job because the Uhaul I was promised, twice was late, not once but twice... In the future, I guess I will have to take "guaranteed" pickup dates with a grain of salt and not stake my career on a date provided by uhaul. If I had another option, I will very strongly consider any other option.

Jaymes S. 
Rating:
3.0

Uhaul wasn't returned on time by previous customer had to pickup next day and nobody was there till 45 minutes after it was scheduled to be open

Lionel M. 
Rating:
5.0

Customer did not leave a comment.

GRANT DANIEL G. 
Rating:
4.0

Customer did not leave a comment.

TODD CHARLES A. 
Rating:
1.0

Customer service is awful. I was in store 3x in past 10 days and each experience was just as bad. Long waits, unpleasant and unhelpful staff. I would tell people to go anywhere but here.

Cherie M. 
Rating:
3.0

Customer did not leave a comment.

CHARLES S. 
Rating:
3.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Very good service,

bob S. 
Rating:
5.0

Customer did not leave a comment.

Bill K. 
Rating:
3.0

Customer did not leave a comment.

TARA F. 
Rating:
5.0

The personnel and equipment were exceptional

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Dee B. 
Rating:
5.0

Customer did not leave a comment.

Erik M. 
Rating:
5.0

It was quick and easy to get the truck. The person that assisted us was very thorough and polite.

Vivian S. 
Rating:
5.0

Customer did not leave a comment.

REBECCA B. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
4.0

Customer did not leave a comment.

Henry K. 
Rating:
5.0

Customer did not leave a comment.

Robin P. 
Rating:
4.0

Customer did not leave a comment.

Wendell C. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

Shauna E. 
Rating:
4.0

Staff was easy to work with, equipment was in good condition. Would recommend.

EVAN G. 
Rating:
5.0

Customer did not leave a comment.

Makia E. 
Rating:
5.0

No real need although the 12' short ramp made loading rather difficult due to the increased angle. Also, the gas motor struggles even with what appears to be a six-speed transmission. It lacked the ability to compression break down hill over long passes like snoqualmie pass forcing additional reliance on the brakes. Would recommend ordering future 26' vehicles with diesels.

Spencer A. 
Rating:
5.0

Customer did not leave a comment.

ADELLA P. 
Rating:
5.0

Customer did not leave a comment.

Rob M.  |  Overall Experience 
Rating:
3.0

Was in a month prior with excellent customer service, missed that this trip getting and returning trailer

Annlesley D. 
Rating:
5.0

Customer did not leave a comment.

Cheryl H. 
Rating:
4.0

Customer did not leave a comment.

Stephanie Z. 
Rating:
5.0

Customer did not leave a comment.

Diane G. 
Rating:
5.0

Great service. Professional and efficient.

James W. 
Rating:
5.0

Nothing ! Derrick was fantastic!

Guillermo K. 
Rating:
5.0

Customer did not leave a comment.

crystal C. 
Rating:
3.0

Customer did not leave a comment.

Bob C. 
Rating:
5.0

Customer did not leave a comment.

Josiah K. 
Rating:
1.0

Customer did not leave a comment.

Kyle M. 
Rating:
3.0

I was given the wrong truck for my trip to Walla Walla, Wa. I didn't know that until I got to Walla Walla. I was then changed another $220.00 on my debit card. I was not responsible to know which truck to use. Please give me a credit back. I returned the truck back a day early.

TERRY C. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Employee who handled my drop off was extremely friendly and helpful.

angella R. 
Rating:
5.0

.

Scott I. 
Rating:
5.0

The customer service was great and the flat tire on the trailer was replaced. The staff member took care of me very qu

Fred B. 
Rating:
5.0

Very pleased overall. The only recommendation i might have is to provide more hooks inside the trailer for attaching straps.

Bryan E. 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE W. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Fast and easy checking out and back in great service. Thanks

Zane S. 
Rating:
5.0

Very nice guy. Easy to drop off. Swept it out so it was clean!

robert S. 
Rating:
4.0

Customer did not leave a comment.

Stephen B. 
Rating:
3.0

Rented a 26' truck. Rental was scheduled to pick up at 930am. It wouldn't start because it was out of gas. One of the employees has to fill up a 5gal fuel container. So that took over 30min to resolve. It had enough fuel to make it to a local gas station. Had to fill the truck completely up so it cost more than the rental for fuel. I drove to my storage unit and loaded up. Had to make one more stop before leaving Great Falls. Then I noticed the coolant light came on and coolant was leaking out of the panel by the passenger door. I was offered an alternative truck but by then it was already loaded. Drove back to the uhaul in GF and they added some coolant. Drove to Helena then Missoula. Coolant dash light never went off. Made sure missoula location knew about issues. The truck overall was extremely noisy on the highway. Bad window or door seals caused a horrible whistling noise at highway speeds. Overall after this I will try and avoid renting a uhaul again. This truck seemed very old. Should have been used for local only use.

RYAN B. 
Rating:
5.0

The manager helped me and he was very kind. I was nervous to back up to him. He talked to me and visually helped me back up and get hooked up to the trailer. He was professional, kind, and patient.

Ann D. 
Rating:
1.0

Tim needs critical coaching from leadership. Extremely rude and disrespectful.

guy H. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer Service was excellent. They brought the truck to me and only charge me for 2 days of rental even though I used the truck for about 2.5 days. Recommend them to anyone.

Aron K. 
Rating:
5.0

Customer did not leave a comment.

Tamera M. 
Rating:
5.0

Customer did not leave a comment.

Dan L. 
Rating:
5.0

Customer did not leave a comment.

brenda Y. 
Rating:
5.0

Customer did not leave a comment.

Mike F. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

The person there today at 1730 on 7/25/2022 was fantastic. Quick, efficient, good and the job.

Jeremy B. 
Rating:
3.0

Customer did not leave a comment.

Stew B. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Patti A. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Evan L. 
Rating:
3.0

The staff were helpful and friendly, the ingress/egress to the store was pretty challenging.

Mark O. 
Rating:
4.0

Customer did not leave a comment.

theresa W. 
Rating:
5.0

Customer did not leave a comment.

roger P. 
Rating:
3.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Derrick was excellent to work with and an absolute pleasure. He was very professional and took the time to explain everything to me. I fully recommend this location for all your moving needs.

joseph S. 
Rating:
5.0

Staff was very friendly and very helpful.

Cheryl P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jewel B.  |  Online Move In 
Rating:
4.0

Need lights in the units…

Scott C.  |  Overall Experience 
Rating:
5.0

I have 3 storage sheds, and this is always the friendliest and most helpful of the three.

Chasity D.  |  Overall Experience 
Rating:
4.0

The employees/Staff at the Great falls location were great. After the honorable experience in the Odessa office I had my mind made up I would never use U-Haul again, but the people in Great falls, MT changed my mind back. I do not see a rating low enough for the management in Odessa, TX on this form!

REX G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RICHARD S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leah T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Amanda W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaime C.  |  First Impressions 
Rating:
5.0

Love it the workers are one in a million very kind and waited with respect on what i ask for keep up the good work you are high on my list everneed you will be there to ask for it. Thanks again

PAULINE L.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Sonya J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dandy G.  |  Overall Experience 
Rating:
5.0

The staff were very polite and helpful. Everything was well maintained and clean, I would recommend this facility to others.

Kevin I.  |  First Impressions 
Rating:
5.0

Great customer service!

Everan G.  |  Overall Experience 
Rating:
5.0

General Manager and employee both were fantastic and made the move in experience smooth sailing. Thank you again!

Everan G.  |  First Impressions 
Rating:
2.0

The staff at this facility is great and the hours and ease of access is also great. The only issue is the units don't have any interior lights so it is really hard to see your stuff, and it's not climate controlled. This makes the units kind of expensive for what you get. I've paid less than that for a unit the same size that was lit inside and climate controlled. So it's not a good value for what you pay.

Catherine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Connie L.  |  Overall Experience 
Rating:
5.0

Nothing more to add

Jay C.  |  Overall Experience 
Rating:
4.0

Didn't know a free month of storage was available, turned out to be a blessing!

Carra D.  |  Overall Experience 
Rating:
5.0

Mike was very knowledgeable. answered all my questions which helped me make a decision on size of storage and truck I needed. Nice doing business with Mike and Sam. Thanks

Leslie D.  |  First Impressions 
Rating:
5.0

Excellent staff and GM, Mike.

John D.  |  Overall Experience 
Rating:
5.0

Excellent service!! Very nice and helpful staff.

John D.  |  First Impressions 
Rating:
1.0

Poor experience. More could have been done by UHaul to improve this. I had equipment failures on 2/2 rentals, and lack of staff follow through on storage unit. Compensation appreciated.

Amanda B.  |  Overall Experience 
Rating:
5.0

Sam was very helpful and accommodating. Thank you.

Orin R.  |  Overall Experience 
Rating:
5.0

Service was excellent

JASON M.  |  First Impressions 
Rating:
5.0

Very nice and helpful.

Peggy B.  |  Reservation 
Rating:
1.0

No lighting in rooms. Layered doors, far distance to your storage and no way to pull right up. We had a rat trap in the room. Later when we picked up our stuff we had rodent droppings and chew marks.

Morris J.  |  Overall Experience 
Rating:
1.0

Terrible customer service in person and on the phone. Was told by employee that storage unit would be prorated for the month. Was not. Will not use uhaul again and encourage others to do the same.

Matthew H.  |  Overall Experience 
Rating:
2.0

I actually moved out 1 to 2 days after you charged me for the full month and I could not get any kind of refund. I feel this is not right especially since I paid so much from California to Montana.

Jennifer P.  |  Overall Experience 
Rating:
5.0

best service I have ever seen bar none. thanks the folks @ U-Haul great falls MT. 405 central w.

Michael L.  |  Overall Experience 
Rating:
3.0

I ended up getting charged for my Ubox on Thursday and I ended getting my stuff out on Friday. I asked for a prorate or some kind of refund. CORPORATE says they refuse to give me some of my money.

Jennifer P.  |  Overall Experience 
No reviews have been submitted for this location.

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