Customer Reviews for U-Haul Moving & Storage of Greenview

Rating:

3.0

Charged for gas even though we filled to the same spot on the gauge. The fuel gauge has very few markings below 1/2 tank and how they determined we didn’t fill 6L below what we got it at is fraudulent and we even had a photo to prove we filled to the same spot. They would not be adding in the fuel so why we were charged when they would not be out any money for the “6L” is wrong and we will not be going there ever again. Highly dissatisfied from a company we have had no issues with in the past.

Rating:

3.0

Drop off instructions are very unclear. I parked behind what I thought was a row of people waiting to process through. After 15min of no action, I walked towards the office and noticed all trucks were empty, people already gone? In the office, I was instructed to process out with the app. My app account never did load my rental info so I couldn’t do anything. In the end I handed over my keys and “trusted” it was all good. A bit uncertain, but things worked out.

Rating:

2.0

They charged me $25 for cleaning an empty water bottle and didn't leave any trash can outside when I returned the vehicle at night.

Rating:

5.0

Amazing customer service.

Rating:

3.0

My initial booking was for a pickup location that was very close to my house, however the day before my pickup, the location was changed to a place 30min drive away.

Rating:

4.0

Have more staff on hand. There was a line up of 6 or 7 people returning their trailers. A long wait.

Rating:

3.0

The trucks windshield was so dirty you could barely see out of it. There was parts on the passenger side floor from the last repair. The truck had a major vibration at the initial start off roughly around 60kph then would even out until you hit 105kph then a vibration would come back. This truck was not enjoyable to drive whatsoever

Rating:

5.0

The staff was very helpful—the rental pickup was very smooth. AC is ice cold Good for this hot weather.

Rating:

3.0

The employee at the return location was great! but it seems like there should be more staff to help with online return

Rating:

5.0

During the Drop Off time, a Representative came in to check everything. Her name is Afnan. She was very welcoming, polite and professional in behaviour. She went through step-by-step checking with explaination. She made my drop off task easy. She deserves a FIVE STAR rating.

Rating:

1.0

I picked up a trailer on Tuesday morning. The employee hooked it up for me but did not tighten the ball clamp. The trailer came off the ball on the first bump on the road and damaged my wiring harness. I brought it back and another employee re-connected the wiring and got it working for now. He agreed to discount my bill by 70%. Once I received my bill, I was still charged the full amount. I no longer want my bill discounted, but I expect to get a full refund for the new wiring harness cover that I will have to replace. I do not know the cost yet. Failure to tighten the ball clamp should never happen. However, if my bill would have been discounted like the employee stated, I would be less upset than I am now.

Rating:

5.0

No suggestions.

Rating:

5.0

Bit of a delay with the yard staff but once addressed was easily resolved. Great location and access

Rating:

1.0

Terrible experience. Was called 3 days before and asked me to change my pick up to 8am mobile pick up; I accepted. Upon arriving at 8am, pickup was not working and the app told me to call for assistance. Over the phone, I was told that "they were unable to get the keys into the vehicle, so come back at 9am" Not once did they bother to notify me or request me to come at a different time. There was a huge line of other people who could not use mobile pick up since keys were not left in vehicles. There was only one person working. DO NOT go to this location.

Rating:

3.0

This was not the location I had picked when reserving online. I’m not sure why there’s an option to pick a location for pick up and drop off. Neither of the locations I chose online were actually available.

Rating:

1.0

This location is understaffed. At pickup, U-Haul’s system being down created delays and frustration for myself and the 6 other customers ahead of me. The trailer wiring connection was incorrect for my vehicle. I had difficulty convincing the employee to get another wire connection and I had to go to another trailer and swap it myself. At drop-off, there were 12 rentals at the drop-off location. I had a few inches of space to just get into the parking lot. When I parked the trailer, there were no employees inside the building. I could not find an employee for 10 minutes and I even assisted another customer who was waiting for 20 minutes.

Rating:

5.0

Friendly knowledge efficient with the billing and accurate

Rating:

5.0

Faizal was very helpful, polite and provided excellent customer service. I was very happy with the service and the help he provided. I recommend him that he is acknowledged for his great work.

Rating:

2.0

Have a night drop off person. Moving is not 9-5

Rating:

3.0

The system was really slow to get a truck. we should not of had to wait that long to get our truck and get out the door, especially since we booked the night before and gave them our information ahead of time.

Rating:

4.0

ALWAYS an incredibly disappointing experience with your app and technology… how embarrassing to the executives that run the company

Rating:

5.0

Dropping of the equipment was quick and easy. Very helpful staff.

Rating:

1.0

Employees were not familiar with mounting U-Haul on to the truck and when asked to switch to another trailer that would in theory provide more stability, refused as it was for "in city moving".

Rating:

5.0

I would like to tell all my friends and relatives that whenever you want to rent a U-Haul, take it from them only, very good dealing, very good staff, neat and clean U-Hauls..

Rating:

5.0

My experience with Greenview UHaul was excellent. Staff was friendly and efficient. Truck worked exactly as it should. Location was easy to get in and out. Can't say anything about how to improve as I had an all round great experience. I will be back in 3 to 4 months. Thank you for your service.

Rating:

5.0

The manager was very respectful and professional

Rating:

1.0

And because the furniture dolly did not show up at this location I am now not only being charged for something I did not pick up.

Rating:

3.0

Need more staff check in and out was very slow

Rating:

5.0

Very quick and efficient drop off! Thanks

Rating:

5.0

The staff were excellwnt. Made sure I had everything and helped with installing the trailer.

Rating:

4.0

My experience with this Uhaul was great. That being said I had to go to two other Uhaul’s to begin with!….The first one was were the trailer was booked for, the second one the wiring didn’t work on the trailer I was then sent to this location and even know I was extremely frustrated by this time they treated me good and I got what I needed. Great experience at the end but unfortunately I’m a little jaded from my whole experience:(

Rating:

5.0

Trailer was booked at another location but mechanical issues with that trailer kept it grounded. Switched to another location, I was called two days prior to be informed of the change. Great communication on that phone call. Then when I showed up at this location my reservation was showing up as canceled. I never canceled it. Odd and frustrating.

Rating:

5.0

Although the service was great, the truck needed some cleaning outside and the inside and outside windows definitely needed cleaning.

Rating:

1.0

Worst uhaul experience by far. I have a corporate account and made my reservation as I usually do. The person at the desk took it upon themselves to make a new reservation not using my corporate rate, then raised a big stink when I asked them to redo it. So much so that I cut my losses and just accepted the wrong rate. Then the truck had transmission issues causing it to downshift heavily and use way more fuel than usual. Then to top it off when I returned the vehicle the staff was rude and used profanity when my ride parked in front of the door to pick me up. Not impressed at all.

Rating:

5.0

Nothing

Rating:

5.0

Thanks for the easy booking process

Rating:

5.0

Vehicle makes a rattling sound underneath driver side after releasing brake from full stop.

Rating:

5.0

Very professional building and store front. Inventory trucks trailers etc. were neatly parked in the fenced in yard.

Rating:

3.0

Poor greeting. Agent unhelpful in assisting with drop off location information

Rating:

3.0

I was forced to drop off the vehicle at this location which is different from the one I requested (much further). Called the scheduler with no help. It costs me more in fuel cost as it is further.

Rating:

5.0

I was told at the last minute that the drop off location had changed from 45 minutes away ( Slocan, BC ) to 4 1/2 hours away ) Kelowna, BC) ! Unacceptable. Fortunately Kevin from Manitoba reversed that change after I called the next morning - I was advised of the change right at closing time and could not get through that evening. The people at Slocan were excellent when I showed up to the drop off location.

Rating:

4.0

Rental cost is too expensive

Rating:

2.0

It took over 45 mins for the guy to come over and help took up the trailer , when he did he didn’t give clear instructions. A customer shouldn’t have to wait 45 mins to hook up there trailer.

Rating:

5.0

Your app doesn't work very well...luckily the man at the counter was very helpful for assistance to pick up the vehicle.

Rating:

4.0

I was charged an extra day when I had to change drop off locations. My trip was also delayed because the headlights seemed to be either malfunctioning or the bulbs needed replacing. It was a rather frightening and slow trip through tge mountains at night. I was told I have to take it up with Uhaul that the drop off depot did not have the autonomy to reduce the charge.

Rating:

4.0

ALL UHAUL tricks should have cruise control as a standard option.

Rating:

2.0

Took nearly 30 minutes to get my uhaul due to what seemed to be lack of staff knowledge. Then my truck nearly broke down. I had the check engine light come one while driving. Very disappointed

Rating:

4.0

Excellent service. The truck worked well and was very clean and easy to drive all the way to Winnipeg.

Rating:

4.0

I cant think of anything other than don't use the onboard dolley or you will be charged $7. Still, not a bad price for the day :)

Rating:

3.0

Charged is for a dolly we never had roof leaked and passenger door did not shut and seal

Rating:

5.0

Change nothing everyone is so friendly and helpful ..10 stars

Rating:

5.0

Not the location where I dropped it off

Rating:

5.0

Not a thing.

Rating:

2.0

This location had screws all over the driveway where you drive the vehicles. Garbage and construction stuff all over the the lot.

Rating:

4.0

Today, I rent a 5x9 open trailer with Ramp, a staff of Uhaul hauled the trailer to my truck, it’s very obviously that the staff was not be trained, he didn’t know how to connect the trailer with the truck. He put the trailer house on the hitch ball, and didn’t turn round the screw. The trailer was disconnected with truck when I drive only 500 meters, the house head hit my truck and damaged the adopter of my truck. And it’s very dangerous that the trailer house come out from the hitch ball.