Customer Reviews for U-Haul Moving & Storage of Harlan Heights

Rating:

5.0

Excellent personal customer service. I would recommend this store to anyone looking for rental moving equipment.

Rating:

5.0

The man that checked us in was very friendly and made the process very easy.

Rating:

5.0

Everyone was great gove all those guys huge raises

Rating:

1.0

I rented a 26 ft u haul truck and the guy at the location was not professional he had his children running all over the place in unsafe conditions.The truck had the check engine light on and was not running properly and there was no gas in the vehicle and the back was dirty

Rating:

1.0

Poor customer service, extremely unprofessional. Clerk at checkout was impressively unprofessional. After greeting me to the counter he decided to put a handful of sunflower seeds in his mouth and talk with his mouth full. Shortly through the transaction he initiates a personal call and made it seem like I was an inconvenience to him along with the other customers in line. After finishing the transaction he goes to pull around the truck for me (while still on his personal call), only to realize the truck he assigned me was parked behind other trucks and inaccessible. We then go back inside to assign a different truck, go back outside only to have to repeat the process once more. This time instead of pulling the truck around, I grab the keys from him because he was taking his sweet time on his phone call still too distracted to even bring the truck to the front. Upon return this morning, I made the Dropoff 15 min before business hours opened. While I was waiting for my ride an employee was starting to begin his pre work to open up the store and take in the overnight drop offs. During that time, an elderly woman pulled in inquiring if that location does propane refills - only to be told by the employee that they open at 9am and that he would not be answering any questions until then. Shocked by what she heard, she reiterated that she just wanted to know if they did propane refills so she knew if she should wait around or not to which again the employee stated he knew what she was asking but that he refused to answer any questions prior to 9am. This was a sad sight to see as it seems common decency was an inconvenience to at least the two of the employees at this store. I will be sharing this on google reviews as well.

Rating:

5.0

The staff was awesome! Roy is the man. Super helpful!

Rating:

5.0

Staff are great

Rating:

4.0

Was 24 miles away from our town with 5 U-Haul locations, but we were not allowed to return it to any one of them — all answering to the same phone #. This was very frustrating and inconvenient

Rating:

5.0

Great Staff

Rating:

3.0

Only thing I would recommend is to ensure there is the applicable material as requested by customer. I requested an appliance dolly and was charged for it but the uhaul did not come with it.

Rating:

3.0

This is the second time that I have been there in about a month’s time. It seems like they are under staffed.

Rating:

5.0

This is a very busy location. The staff member was quick but kept getting pulled away for necessary issues that came up. He is very knowledgeable, but some additional staff might be a great idea at this location.

Rating:

5.0

Good service even when they are busy

Rating:

5.0

App was great to book and reserve. Pick up and drop off were smooth. Great customer service.

Rating:

3.0

I was not happy that I had to travel 40 more mins to drop it off to this location when there were locations 5 mins away from me.

Rating:

5.0

The gentleman working there today was stellar. cool, calm, knowledgeable, helpful, able to handle an influx of customers by himself. He got us set up with everything we needed for the storage unit and trailer return- pay this guy more!!!!!!!

Rating:

5.0

Everything is fine. Staff was friendly & helpful.

Rating:

5.0

Very helpful and knowledgeable staff at check-in, both with truck rental and with storage space. Convenient location, clean and well kept. Convenient hours as well. Many thanks!

Rating:

5.0

5 star experience... Friendly, knowledgeable and helpful staff at check-in and check-out. Smooth and hassle free experience. Great selection of trucks and vans. Many thanks!

Rating:

1.0

I rented the truck and drove it 13 miles, and refilled it with 1.5 gallons before dropping it off. This location charged me another $9 for gas and an extra amount for 15 miles, which I never drove. They are scammers and rob people. I have all the pictures, evidence, and receipts.

Rating:

3.0

The sales person was fairly abrupt and rude, one could tell he was not a" people person."

Rating:

5.0

The young man who helped me get my trailer (I can't remember his name) was amazing at his job. He handled all the customers professionally, efficiently, and kindly. Great hug. He's the reason I'd recommend that location.

Rating:

5.0

Great truck. Nice folks.

Rating:

3.0

They seem to be very busy and you end up waiting a long time for assistance.

Rating:

1.0

The air conditioner was broken and blowing hot. The gas tank was so low I had to get gas before I could start my move. The windshield was so dirty I had to pull over and clean it

Rating:

1.0

I don't like leaving bad reviews but this particular location has no business being a service center for U-Haul. Not one part of the experience was smooth and basically left up to me to handle all of it. An event that should take should've take 15 minutes ruined 3/4 of my day when I was trying to move

Rating:

5.0

Staff was easy going yet professional Very helpful

Rating:

2.0

The price was unexpected. Wasn’t expecting to pay over $100 because of all these added fees. The way U-Haul advertises is very misleading.

Rating:

3.0

Have the equipment I ordered

Rating:

1.0

Garbage on steroids!!! Trash is the way they take you!!! AND STEAL YOUR STORED BELONGINGS!! Nope!! #hardno #hellnouhateuhaul!!! #fu #fuuh!!! Fuuuuuuuu U

Rating:

4.0

U-Haul truck was quite dirty on the outside - we had to clean the windshield and side windows before embarking on our journey. Otherwise the truck was fine.

Rating:

5.0

Great staff

Rating:

5.0

My experience was perfect! Not one issue!

Rating:

4.0

There was only one person working that day. He was overwhelmed. The customers were clearly a little aggravated.

Rating:

5.0

They were great

Rating:

2.0

Short staffed. Windshield filthy.

Rating:

1.0

The charge should have been around $200. This U-Haul location stole $6,800 out of my account!! Will be pressing charges against them.

Rating:

2.0

Slow service in general no one to be found other than the young man in morning was nice and accommodating but upon return the staff member Roy was beyond rude. I would never recommend or use service again from this location.

Rating:

1.0

Equipment was fine. However the staff is incredibly lazy. As a Uhaul employee you don’t force every customer to check themselves in the last hour the store is open. You check it in. The reps are rude and some of the laziest I’ve ever seen. Which it doesn’t surprise me after everything I’ve heard about this location.

Rating:

1.0

I specifically ordered a utility dolly with my truck. After I got the key I opened the truck to find no dolly. The girl working there said they don't have a dolly, never have any dollies and have never offered them. I told her I had a storage unit full of furniture and needed a dolly. Offering no assistance whatsoever she told me" I don't know what to tell you". I asked if she could find a dolly from another location (no). All she could do was cancel the order which she later did, but not before I had trouble renting a truck (and dolly) from another location because the system showed I picked up and still had the original truck. Finding another truck and picking it up took almost an hour extra. The woman who assisted me on the phone was kind enough to offer a small discount and quickly assisted with a truck from a real UHaul location Speedway near Craycroft for which I am extremely grateful.5533 E Speedway represents UHaul very poorly and I will recommend anyone to stay away from that location for any reason.

Rating:

5.0

Install review cameras to help assist backing up.

Rating:

5.0

From Tye, to Roy to customer service...stellar! Until, the bill arrived. I was told by the CSA that the $20 late fee would be waived due to circumstances and she was ever so helpful. The bill arrived showing the $20. late fee>. I'm going to ask that it be removed..toher than that it was. GREAT experience and super value!

Rating:

4.0

We did not receive the moving blankets that we were charged for even though in the app I did select "no" that the blankets were not present. Not sure why we were still charged. That is why I cannot give 5 stars.

Rating:

4.0

Initially, I tried to log in on my phone to make the reservation, but it wasn't working. So I decided to call. In the past, I had had so many problems calling into UHaul to make a reservation that I was not looking forward to it. Even though I would call the local number, I would end up speaking to a national contact and the process was tedious. This time the call went right to our local Speedway store and they said they could rent us a pcik-up truck. The next day we went to pick up the truck, and the representative that helped us check in was great. The process was quick and simple. The rental went smoothly so we are very satisfied.

Rating:

5.0

The employees were helpful and courteous. Very efficient. I thank you.

Rating:

4.0

It took a few minutes to get checked in, but it was a Saturday, so maybe just busy. The gentleman that checked me in was very helpful, and I was very satisfied with his cuatomer service.

Rating:

5.0

The 10 foot truck didn't have a ramp.

Rating:

1.0

I went in to check in and Roy C helped me I tried to pay with my Cash App card. He explained to me that there would be a deposit. All I said to him was OK then I will use my regular bank card. He then looked at me and says into you, could calm down I’m walking away as he left me standing by myself at the counter and he walked outside and he did not help me anymore I asked other gentleman if you could help me because I did not want to deal with him. I don’t know what his problem was and he helped me he checked me out when I made the reservation. I asked for an appliance do. when I made the reservation. I asked for an appliance dolly. They advised me they did not have any Roy C if I could give him a zero star rated, I would. There was no need for him to leave me standing by myself at the counter when all I said to him was, I’ll use my other bank card and I hope to God you guys have video and audio civilian of this because that was 100% uncalled for I would never rent a U-Haul from this location again please follow up with me with a phone call. My phone number is 520-699-4400.

Rating:

5.0

The help was nice and I feel they saved me a good deal of money. I'm very happy with the experience

Rating:

4.0

Everyone i dealt with was very nice and outgoing

Rating:

5.0

Great customer service.

Rating:

3.0

Truck had 136000 miles, steering was loose and suspension horrible. Not a location issue, but come on!

Rating:

5.0

Thank you! You made my day an easier one.

Rating:

5.0

The truck was clean but the transmission needed to go beyond 3000 rpms before the gear changed.

Rating:

3.0

Not the cart, nor the pin code didn't work

Rating:

5.0

Moving made EASY , Thank You . Go UHaul

Rating:

5.0

The staff at this facility are AMAZING!!! They have always been kind, friendly and helpful-I like that the staff has remained the same over my time there which means they are happy in their roles and it shows in their care for customers.

Rating:

3.0

My unit is upstairs...I wasn't told this at sign in. Also, my movers weren't told about the 5pm look out and had to move household items through a very inconvenient side door...through a maze of units, THEN upstairs. No elevator is most inconvenient!!!

Rating:

5.0

They had great customer service!

Rating:

5.0

Great customer service!!!

Rating:

5.0

Thank you very much 👍🇺🇸

Rating:

5.0

Nice people great service I'll come again when I move

Rating:

5.0

Staff was very helpful and polite.

Rating:

5.0

Staff was friendly, helpful and efficient.

Rating:

5.0

Excelente servicio y personal muy atento. Super recomendable! 👌

Rating:

5.0

The staff was extremely helpful and friendly.

Rating:

5.0

Thank you for always being there for me for all my U-Haul moves across the United States and for such your beautiful clean storage Your front desk people are always so nice to me. Thank you so much.

Rating:

4.0

Being a 54 year old that's moving herself...I thought they were trying to kill me! My storage unit is on the 2nd floor & there is no elevader!?! It's been 3 days now & I have NEVER been so sore!

Rating:

5.0

Everyone is nice, I would like to take time to personally thank Tyrone for helping me out... Tyrone was very friendly and super helpful, he help me move from upstairs to downstairs, again I would recommend Tyrone for a pay raise... Thank You Tyrone for everything you done for me and my husband... I'm giving Tyrone 10 stars 🌟 🌟🌟🌟🌟🌟🌟🌟🌟🌟🥰🫶💙

Rating:

5.0

Staff have always been helpful and kind with any questions or issues. Facility has served our needs for many years.

Rating:

4.0

The facility is old but the storage is the same as others with climate controlled spaces and easy accessibility.

Rating:

1.0

I had my stuff in the facility for 10 years and paid on auto pay when my money was running out I went there and asked if I could get a month or 2 free so I could get my financial issue straighten out and I was told by the person working that they could not do anything and I would have to come back and speak with the manager. I said I would and I came back 4 times and finally got a hold of him and he said he couldn't help me out. So after paying my unit on time for 10 + years I couldn't get 1 to 2 months to help me out. I'm 65 and retired and disabled ( amputee since 2022) and only get so much now and it doesn't cover much. I was so disappointed in your company and had to give up my unit since I wasn't able to pay for it anymore. I lost all my stuff but there was nothing I could do since I wasn't able to pay for it anymore. I'm sorry. David Clarke Unit 205 (previously) 520-349-2155

Rating:

5.0

The storage unit did smell and there was a rat trap. Other than, everything was great!

Rating:

4.0

The need for extra space from what was previously estimated was quickly and kindly accommadated.

Rating:

5.0

Thank you for Tyrone he was so helpful every time I came in from the start to the end right after I got everything out of my storage he was the same person that closed me out ungrateful for the experience I will refer and I will come back if needed thank you all sincerely me back God bless you all

Rating:

5.0

Tyrone was outstanding great customer service

Rating:

3.0

When I booked the unit I was not told it was a two story facility with stairs only. I was told it was temp controlled. I have had a hip replacement and have balance problems, and my unit was on the second floor. This was difficult for me. The temperature inside was 90 degrees when I was unloading and the small air conditioners were not working. However, one of the staff helped the young man who was helping me to get the two largest pieces upstairs and into the unit which was much appreciated When I returned to unload the AC was working, including the smaller ones, so that was better. Staff were overall helpful and friendly. So in spite of the difficulties from the first day it balanced out to be an average experience.

Rating:

5.0

Good service

Rating:

2.0

“Secure and well lit.” It was secure as long as people didn’t hold the entrance door open. There are no lights in the spaces so a flashlight or other is necessary. The concrete ceiling and walls in the space kept cracking, leaving dust and small rocks on my belongings. I had to sweep up that mess every time I visited the space. There is a big thermometer on the wall by my space that said “temperature maintained within this range,” with the maximum temperature being 85°F. But in the summer it was common for that thermometer to read over 90°F. The junky little mini-split at the end of the second-floor corridor didn’t do anything. And since the doors for each space are usually closed and there are no vents or returns in the space, it is impossible to actually control the temperature in each space. So the whole notion that the space is temperature controlled is a lie. There is no elevator, so all of the carts are useless. Terribly inconvenient too, as there is no way to load up a cart, lock the space once, then take the belongings outside to load into a car or truck. The price increased every year, without justification and without any benefits to the customer. This is just plain greed. Your costs didn’t increase.

Rating:

1.0

Man who assisted us was more than just slow. We got a storage unit on the 2nd floor with no elevator access to help the moving to be easier.

Rating:

5.0

The staff is fantastic! Tyrone is always extra helpful.

Rating:

5.0

Very comprehensive. Outstanding customer service.

Rating:

3.0

The staff was terrific and very helpful. The only reason I would not recommend this location is because the monthly storage fee is higher than other places in town.

Rating:

5.0

Cost was a little pricey for a 5x10. I paid less at another uhaul facility for a 10x10

Rating:

4.0

My only negative would be it was upstairs and with the plastic doors at the top of the stairs it is very hard to get your things down the stairs. You really should have a freight elevator.

Rating:

5.0

Great staff!!

Rating:

1.0

They have rats

Rating:

5.0

Everyone was nice and friendly and professional and the manager was a big help and getting my problem solved.

Rating:

3.0

The speedway location has everything you could want in a storage facility except an elevator.

Rating:

5.0

When we arrived I discovered our unit was on the 2nd floor and there were no elevators / this would have been a problem as it was just my wife and I and we had some heavy items - They found another unit on first floor and quickly got it ready for us and I got on site help from U-Haul (Tyrone) to help load - this was greatly appreciated after a long 3 day drive from Chicago area.

Rating:

2.0

the kids working were jerks rude

Rating:

3.0

I have had zero dealings with U-Haul at this location!

Rating:

2.0

There were price increases and I was not informed via email or text messages. Was very disappointed because the other Uhaul store unit I have where I moved informed me of price increase and when my next bill is due every month via email.

Rating:

5.0

All employees pleasant and helpful. Will definitely go here again if storage is needed! Thank you!

Rating:

2.0

Reserved storage unit was not ready for move in on move in day.

Rating:

5.0

Excellent customer service from him and the staff

Rating:

5.0

Liked the guys who work there ,were very helpful and doing their job very great. Thank u

Rating:

5.0

Everything was great besides not having 24hr access. Sometimes I got off work late and needed to get some things out to unpack but had to wait until weekend. Staff very helpful with a last minute decision on getting storage.

Rating:

5.0

Staff is very friendly and professional!

Rating:

3.0

Your storage facility has a 2nd floor and no elevator so image dragging a refrigerator up a flight of stairs

Rating:

1.0

The property was not available for us the day we rented it. The code we were given did not work and because it was after hours we needed to go in the following day and get inside. This completely messed up our timeline not being able to access the storage unit the evening we expected to. Overall impression of the employees and manager at this location is that they don’t really care about the customer.

Rating:

4.0

Paid an extra 10 bucks for access after hours and when I got there I was denied entry. So much for my 10 bucks. Otherwise it's alright. Kindly dingy for a storage facility.

Rating:

4.0

The staff was great. The space was clean. I’m glad I chose to rent from this storage facility. My only issue is that it doesn’t have an elevator for 2nd floor access. Keep that in mind when your thinking about the items your storing. In this businesses defense, that isn’t listed on the website. I should’ve called and asked prior to renting the unit.

Rating:

5.0

The toughest part is there is no elevator to the second floor. Hard to carry heavy boxes up

Rating:

3.0

Everything about my experience with pretty average. But having limited access to my storage facility is a priority for me and that was definitely a strong point for why I have left.

Rating:

4.0

The only worker available to help me was on the phone for about five minutes and I was hoping someone else could come up to the register and help but no one did. Once I was helped it was an easy procedure and I was able to get my storage unit quickly.

Rating:

5.0

Great customer service with everyone I interacted with.

Rating:

5.0

no commit

Rating:

5.0

I had a great experience with the company

Rating:

5.0

thank you! great customer service, my furniture was well taken care of and we will be renting a storage unit again soon due to remodeling

Rating:

5.0

Great service and nice people. Sincerely, Alex

Rating:

4.0

the staff was very pleasant and helpful.

Rating:

3.0

The staff miscommunicated and did not have my reservation available. However they did everything they could to remedy the problem.

Rating:

1.0

Half my belongings went missing ...

Rating:

1.0

you do not have an elevator for 2nd floor access to storage rooms

Rating:

5.0

With the exception of the uhaul on Rt 95 when he rented me a 10 ft truck knowing I had a motorcycle. No ramp. Also the uhaul person on speedway wouldn’t let me throw away a bed it didn’t fit storage.

Rating:

5.0

We appreciated being able to make arrangements for our student via long-distance. Everything went fairly well. Thank you.