Customer Reviews for U-Haul Moving & Storage of Hartford-Brainard
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Hartford-Brainard
Doris C. on
Customer services from reserving to return was superb great display of service
Shirley E. on
My experience was excellent! I walked in requested a truck. The representative explained everything on the contract. And i was in and out in not time. When i was done moving the items i had to move. She checked me out and i was on my way! Verry satisfied customer!
Christopher C. on
The truck I drove (26ft moving truck) handled horribly and was on the verge of being dangerous. It was clear that the truck hadn't had a front end alignment in a LONG time and the brakes were VERY soft.
William K. on
In the web site, when you state the availability and location, changing it to a different one at the last second is upsetting. The U-Haul we ordered from us 10 min away (one way). To get the trailer I had to go three towns away for a 25 min trip (one way). I understand assets change locations, but don’t make them available at the tine if orederubg if they’re not at that location.
anthony H. on
Young man called Lois was unbelievably helpful. Smart,attentive and made everything easy. Probably difficult to keep good employees this young man is a keeper Anthony Hayes.
Robbert O. on
Because I had picked up the furniture pads at a different location than the rest of the equipment, this was a separate order. Employee was initially unable to find it because he did not know the Entity ID of the dispatching location. I am wondering how it is possible that an employee does not have the means to look this up. Unprofessional. People were very friendly though, I had a much better experience than during pickup.
Kevin K. on
Wonderful customer service (thank you Joshua), clean truck and perfect billing system.
Angela Y. on
Jay was very professional and you could see he demanded the same from his staff because everyone was very knowledgeable about the equipment we needed and pleasant.
Adeel Q. on
Excellent customer service
Jennifer D. on
The staff were all around amazing and helpful people! Favorite location and experience by far!!
EDWARD C. on
Not at this time.
RODNEY B. on
Train the staff better. Call me for details
Ronald C. on
Rates are too high. I only rent from Uhaul as a last resort.
Rich M. on
Can't think of any. Everyone was very pleasant and helpful. Great experience!
TIFFANY R. on
Ensure the client has everything they need I asked for an appliance dolly and wasn’t provided one
Lynne M. on
This is the second time I pr a member of my family has rented a truck and both times we had a problem returning it because the system would not recognize our location. It took me 45 minutes on the phone tonight before I was able to get the truck returned. Everyone I spoke with on the phone was very pleasant and helpful (unlike the last time) but it seems something can be done to make the process easier.
Richard M. on
Friendly and Fantastic New Equipment!
Ricky M. on
really awesome customer service and friendly
William L. on
N/a
David W. on
They need a really big sign telling people to go to the other side of the building to return equipment. I pulled into the self-storage entrance by mistake and no one was there. Had to call U-haul, wait for someone to answer and have them call the local store to call me back to tell me to drive around to the other side of the building. Unnecessary inconvenience when a big sign would have done the trick.
Mark L. on
The people in the location were excellent. The problem was that the trailer that I had reserved was not available when I arrived. I had reserved the 5 x 8 trailer. What I got was a 6 x 12 trailer instead. Upon showing my dismay, the young lady at the location asked if the Traffic Department had contacted me about the change in trailer sizes. No one called, texted, or emailed me about this. Given the fact that I drove all the way to this location because it was the only UHaul even remotely near me that had the trailer I wanted. If I had wanted the 6 x 12 trailer, I could have reserved it closer to where I live. Needless to say I am extremely disappointed. I would have cancelled my reservation if had been able to, but I had other people who had already made time for our trip so I was unable to. This entire experience with UHaul has been a waste of time and gas on my part. It is obvious that your company simply does not care about its customers whatsoever. I would like to be contacted by a customer service manager about this matter.
Joseph R. on
It was fast and easy. Thank you. Only suggestion would be possible discount if equipment is returned earlier than expected. Just a thought.
Luz F. on
The U-Haul Personnel was courtesy professional and they helped me out a lot thank you
joseph b. on
General manager Joshua was excellent went way above and beyond to make sure i understood equipment for my one way travel. The rest of the staff needs work. They didnt cancel my storage as requested
Antonio R. on
Grate
Luz F. on
The staff was excellent and they took care of me
Jonathan P. on
Josh, Alitza and their colleagues were very helpful throughout our use of the facility, rental of trucks and vans, and purchasing of supplies. They made a stressful situation more comfortable.
Beth G. on
The truck and storage unit are great. You staff at the desk were so limited. Either the young man was brand new or had never had training. I was there for over an hour trying to rent my truck and unit
alejandro g. on
The employees where courteous and acted professionally
Sherrece D. on
I normally go to Capitol Avenue. However the customer service and professionalism of the Brainard Rd. Team was +10!!!!
sharmane m. on
Excellent service. Thanks u Josh!
MINDY R. on
Joshua was very helpful and friendly made my moving experience a little less hectic. Thank you for everything!