Customer Reviews for U-Haul Moving & Storage of Hartford-Brainard

Rating:

5.0

Maria is always amazing!!!

Rating:

5.0

Maria Melendez is the manager at the Brainard Rd location. She provides excellent customer service. She values her customers and keeps them coming back. I highly recommend this location.

Rating:

5.0

friendly and most helpful.

Rating:

5.0

Trucks are aging and have noticeable wear, but not at all the fault of the helpful and awesome staff.

Rating:

5.0

Keep up the great customer service! The staff did an excellent job, they were very busy!

Rating:

5.0

Women with the Red head was very professional and welcoming...

Rating:

1.0

I was charged for an extra hour for no reason what so ever they claim i brought back the truck after hours which was never so I never go over my time because I used uhaul all the time very poor service.

Rating:

4.0

Both attendance were helpful especially Timothy but to attendance may not be enough people

Rating:

2.0

I reserved online and purchased a hitch and 2 ratchet straps for pickup with the trailer. Upon arrival I notified the employee that I didn't realize I had straps in my truck so I didn't need them. She informed me that she would need to regenerate the contract to return them but that I could return them at drop-off if I kept them in the packaging. This sounded easier so I agreed. When I went to return them, I realized she charged me for 2 and only gave me 1. Plus, the return location said I needed to bring it back to the original location to return.

Rating:

5.0

Awesome experience and great price!

Rating:

1.0

I had originally scheduled a pickup in manchester, and 2 days before the scheduled day it was transferred to the brainard location. Not a big deal. Upon arrival to pick up the truck, the gentleman behind the counter, who was very pleasant and helpful, ran into a snag where the truck I had reserved was not there, and was trying very hard to correct it. Then the manager started getting involved, and she was an absolute nightmare. She was rude to everyone, myself and the helpful employee included. She was bad mouthing the other location, interrupting the other employee, and barking commands at me. She was one of the worst displays of customer service i have ever received

Rating:

5.0

Maria is awesome. Great with customers

Rating:

4.0

Faster customer service at pickup. I walked in and there was no one at the counter. Then rep reserved my trailer and told me to meet her at the gate, I waited there for over 15 minutes I had to walk back inside to find her, she claimed her manager was renting a van so she had to take care od her, which I have a hard time understanding how a manager would think that would be OK??? As a manager she should have told her to finish up and take care of the customer. At return No one met me at the return line. I walked inside and no one to be found. After several minutes, a guy rolled up in a Uhaul scooter claiming he was thr only employee for that big facility. They definitely need to hire some more employees. I was not completely satisfied with the experience.

Rating:

5.0

Nothing at the time..

Rating:

5.0

Absolutely nothing,,the Brainard str. Loc, has an excellent staff,,professional,,attentive,,very helpful to accommodate customers,,Management in my opinion doing an Excellent job....

Rating:

5.0

Great customer service at the location at 40 brainard but the other drop off location was not okay

Rating:

5.0

I can't remember her name, but the person who helped me was great to work with. I don't really understand the check in process. If I rent a car at an airport, basically I have to show my ID and off I go. When renting a truck, it always seems to take 15 minutes. Renting a car and a truck is essentially the same with the only difference being trucks are larger. So I struggle to understand how renting a car is so much easier than renting a truck.

Rating:

3.0

The only concern I had, was not a single employee was wearing a mask. This includes pickup and drop off employees. During these times, I would think a business like this would adhere to state mandated rules for public safety.

Rating:

5.0

I had the assistance of a beautiful woman named Maria who was great in helping me get my storage unit.

Rating:

5.0

Maria is the best worker

Rating:

5.0

The receptionist was wonderful and friendly.

Rating:

5.0

Looking forward to renting again thanks

Rating:

5.0

Friendly and great customer service while following the CDC guidelines.

Rating:

5.0

Gracias

Rating:

5.0

La senora Maria Melendez fue muy amable y me ayudo mucho con las preguntas que yo tenia acerca del almacen, mi esposo y yo salimis del lugar super satisfecho.

Rating:

5.0

The manager really goes above and beyond for customers. It made me feel like an important customer. Maria leads her team well! She's made a customer for life out of me. Only to her location of course. I've had less an optimal experiences at other branches.

Rating:

5.0

Nothing, Nice, friendly and efficient staff. Thank you.

Rating:

5.0

Maria was so courteous Pleasant she knew every answer to the questions right away Maria deserve a raise and a vacation this is the second time I've rented from her as she has a beautiful spirit

Rating:

3.0

The truck was dirty. But the lady that helped me when I returned the truck was very nice.

Rating:

5.0

Have correct measurements the beds of the trucks my one specific detail was that I needed a bed that was at least 13 ft long it was only 12 and a half where you guys get your 15 must be the top part of the truck that you guys are including as the overall length truck wasn't really suitable for the application I was doing

Rating:

5.0

The experience was more easier than what I thought it was going to be. If Ashley is not a manager she should be because she is very knowledgeable of the business & explain everything clearly. I always dread moving but next time I move I will use this services again.

Rating:

4.0

The transaction was quick and easy, However they did not have the trailer we were looking for.

Rating:

5.0

Manuel was very quick and thorough and knowledgeable. No surprises. I was in and out much more quickly than I'd expected.

Rating:

3.0

I voiced my concerns upon returning the vehicle. Maria was excellent. She listened. She apologized. She even refunded some money for the inconvenience. My issues were with arrival and pick up. I do not appreciate having to wait until 7:10 for your employee to show up for work. Much less him taking his time once he arrived, a long good bye kiss before the girlfriend drives off, etc. And when I greet someone with “Good morning!” I expect it back, not just silence. His attitude beyond that was satisfactory but he certainly didn't set a very good first impression. The truck was a quart low on the motor oil. I mentioned it and he topped it off. Again, not something your customers should need to be concerned with. The outside glass on the cab and mirrors wee not clean. Inside was fine. I like to see when I'm driving, especially a vehicle I'm not familiar with yet. Minor complaints and overall it was satisfactory experience but you need folks like Maria opening your store.

Rating:

3.0

Simply being in the middle of a pandemic where cleanliness is important, the vehicle should've been wiped down and the back space could've been swept and mopped or at least disinfected. The lady I dealt with was really nice, but no mask 😷

Rating:

5.0

Very friendly staff and fast service

Rating:

5.0

Had to wait a few minutes as they were busy, but this is of course understandable. The associate I dealt with was attentive and cordial. Also very happy with my experience at this location.

Rating:

5.0

The girl who waited on me in the store was friendly and knowledgeable. She was able to answer any of the questions I had. There was a small problem with accessing the inside unit but she stayed very patient and resolved the issue with a smile

Rating:

5.0

We were very happy with every aspect of the UBox experience! We would not hesitate to use your service again, in fact, you folks would be our go to for any future moves, if any!

Rating:

4.0

The Gas level in vehicle wasnt accurate. It was at a quarter of a tank. When I was told that it was full. And it wasnt full. For a 20 mile round trip I paid $ 45.00 of gas. Ridiculous!!

Rating:

5.0

From the time I reserved the truck on line to having to stop into the office to make a change of the drop off time.. The staff was attentive knowledgeable and nice making the process easy and quick.. Thank you and Happy New year.. You get five starts from me...

Rating:

5.0

Maria and Manuel are top notch!!! The entire staff work as a perfect team.. I used to go to Budget. About a year ago went to Brainard Road and never went back to Budgets dirty smelly trucks.. Hooked on Team Maria!!

Rating:

5.0

Very helpful with rental.

Rating:

5.0

Sorry, however other past locations that I have tried have been so terrible that I almost didn't even bother with U-Haul ever again, however I was desperate. Low and behold this location was EXCELLENT. Easy from start to finish. Helpful throughout the process. Clean, quick and friendly. So yeah, will definitely come back to this location!

Rating:

5.0

In my opinion nothing thank for your service

Rating:

5.0

Manny was terrific - very helpful, and provided great customer service.

Rating:

2.0

The staff at this location was very helpful. There was one issue with the truck. The warning light kept reading Passenger Door Open. It was slightly alarming but we made sure to hold that door while driving, just in case.

Rating:

5.0

Manager María was very professional and friendly, great customer service. Thank you !

Rating:

4.0

Would definitely recommend friends to use

Rating:

5.0

I was much more happy with your services then I was with PODs that I had used on a prior move. You have my future business.

Rating:

5.0

The people at the Hartford location were awesome. I am filling this our because from the start (online people) to the finish, people on both locations were fantastic. They helped make a very stressful move a little less stressful. Good job Uhaul. And thanks for keeping your customer service in the US.

Rating:

5.0

Nice group of people

Rating:

5.0

Have more people like Maria Melendez she was very helpful and kind

Rating:

5.0

Great service. The manager on duty was especially helpful.

Rating:

4.0

The mobile check-in process completely did not work at all because of the location services even though I kept giving uhaul.com access. It's the only instance I've ever had trouble sharing my location. I had to go inside instead to resolve my sign in

Rating:

5.0

No comments ! Thanks!

Rating:

2.0

Hire people who know how to listen and communicate effectively! I specifically told Ashley that I didn't want the insurance but she still added to my contract. She also put down truck had a full tank when it was indeed 1/2 a tank (thank God I took a photo b4 leaving u-haul location). Also, when I asked her to confirm time of my rental return time she had it wrong so she had to edit contract since it wasn't available until 12:30pm opposed to original rental time of 11am. The heavy blonde spanish woman was very rude, and refused to remove the incorrect insurance charge. If I would have known how bad they were going to screw up the contract I would have definitely read through the contract through its entirety. This was one of my worst experiences ever renting a truck with u-haul, and I've been a customer for over 20 years!!!!!

Rating:

4.0

Went very smooth with the pick up and drop off. Will definitely use U-Haul again.

Rating:

4.0

If a renter doesn't get the size truck they requested and they receive a smaller truck, ask them if they still need as many blankets.

Rating:

5.0

Excellent

Rating:

4.0

The manager was not wearing a mask and was sneezing and coughing like it was a joke. Another associate was kind enough (and wearing a mask) to come out from behind and wipe down the credit card machine and pen, but the pen I had to use to sign the papers was handled by the coughing individual and not sanitized at all. I have used this location a few times for convenience but this was the first time I had this sort of negative experience. Can't say I will use this location again if COVID safety for customers is not taken seriously by all staff there.

Rating:

5.0

Very efficient process! The associate used the app on his phone to check me out very quickly.

Rating:

1.0

My first place of pick up was in Bloomfield. Incorrect code to the lock box. This place had the trucks covered in snow and ice, poorly organized, we were just sitting there for 30 minutes in the car trying to warm it up. No scraper provided. Not just this location but UHaul in general is a poorly run company. Not worth it.

Rating:

5.0

The Hartford CT, Brainard Rd location had excellent customer service, however I would NEVER recommend UHaul to anyone ever because of the online and telephone reservation process. The lack of definitive information and misinformation and omitted information caused our move to be a stressful disaster. Only the woman at the Hartford location was able to help us in a small way with big effort. UHaul is just short of a scam.

Rating:

3.0

My truck was frozen and had ice all over it. I had to hunt down an unmarked guy for my keys.

Rating:

3.0

Faster checkout. Staff was not wearing masks at all.

Rating:

4.0

The staff did not give me a map to facilty. My storage unit was difficult to find. Had to call for assistance. a staff member came to help, and he had difficulty finding it, but eventually we did. I would recomend that the map have the unit highlighted, with a highlighted route on the map to make the unit easy to find. thank you

Rating:

5.0

Thank u so much for your service, we need it the truck for the whole day instead for a few hours... We will bring the truck today because went last night and the storage was closed sorry for the inconveniences.. Luz and Antonio Flores..

Rating:

5.0

Maria the General Manager was great. Very helpful and very professional ❤️

Rating:

5.0

Maria is amazing and so sweet and helpful. Jose was clear on entry protocol and storage Use.

Rating:

5.0

I would recommend this U-Haul. I was very please with everything the stuff was very nice and welcoming.

Rating:

5.0

They made moving a less stressful process. The store manager Naomi has great customer service skills Max was very helpful as well overall the entire staff were very friendly and professional.

Rating:

5.0

It was my fifth time going to the U-Haul please just because when I rented my storage my Jeske wouldn’t fit since The storage is so high from the ground! They need to really consider putting at least a ramp on all the storages outside I had to cancel more than four times

Rating:

5.0

👍🏻

Rating:

5.0

Thanks You good service

Rating:

2.0

I rented a 10×10 and I was paying 129 a month I found out extra space storage has it for 79.99 a month. The owner of the place

Rating:

5.0

The U-Haul Personnel was courtesy professional and they helped me out a lot thank you

Rating:

3.0

General manager Joshua was excellent went way above and beyond to make sure i understood equipment for my one way travel. The rest of the staff needs work. They didnt cancel my storage as requested

Rating:

5.0

Grate

Rating:

5.0

The staff was excellent and they took care of me

Rating:

5.0

Josh, Alitza and their colleagues were very helpful throughout our use of the facility, rental of trucks and vans, and purchasing of supplies. They made a stressful situation more comfortable.

Rating:

2.0

The truck and storage unit are great. You staff at the desk were so limited. Either the young man was brand new or had never had training. I was there for over an hour trying to rent my truck and unit

Rating:

5.0

The employees where courteous and acted professionally

Rating:

5.0

I normally go to Capitol Avenue. However the customer service and professionalism of the Brainard Rd. Team was +10!!!!

Rating:

5.0

Excellent service. Thanks u Josh!