Customer Reviews for U-Haul Moving & Storage of Hartford-Brainard

1,360 reviews

40 Brainard Rd   Hartford, CT 06114

(860) 967-0030

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(860) 967-0030

40 Brainard Rd
Hartford, CT 06114

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Create a shorter check in time.

Lesley R. 
Rating:
5.0

Customer did not leave a comment.

Rosarito E. 
Rating:
5.0

Very good customer service.

Amanda M. 
Rating:
5.0

All good

Victor L. 
Rating:
5.0

Sergio was amazing, helping and knowledgeable. His staff was also amazing.

Jessica G. 
Rating:
4.0

Make links work better when checking truck.

William C. 
Rating:
5.0

Very satisfied

TONYA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William R.  |  Overall Experience 
Rating:
5.0

Excellent!

Irma R. 
Rating:
5.0

Customer did not leave a comment.

KELSEY M. 
Rating:
4.0

Customer did not leave a comment.

Allison D. 
Rating:
5.0

Customer did not leave a comment.

CURTIS T.  |  Overall Experience 
Rating:
5.0

I have used u- haul as my go to moving and storage facility recommended to anyone needing a moving truck or storage unit staff is knowledgeable and helpful

Patricia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karla D. 
Rating:
5.0

Satisfied customer.

Luis F. 
Rating:
5.0

Customer did not leave a comment.

Yowilda M.  |  First Impressions 
Rating:
4.0

no comments

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Aleyze B. 
Rating:
3.0

Make sure vans our clean before renting out. I was charged for two extra days. I only needed van for few hours.

MIGDALIA D. 
Rating:
5.0

Employees very friendly answer my questions just couldn't help me with the mistake Hamden did.

RAFAEL N. 
Rating:
5.0

Transport from Hartford, CT to Florida was delayed by 4 days, but the rep Fernando who kept me apprised of the status was excellent.

Robin A B. 
Rating:
4.0

Better delivery window on spotting the POD.

Mike S. 
Rating:
5.0

I was very frustrated that I was charged an extra fee upon return. I got the rental at 7am and indicated that I'd try to get back before they closed at 7pm. I couldn't get back by 7pm and returned it at 7am the next day. My understanding was that I had a 24-hour rental. But then I was charged an additional fee. Why is it the same rate for returning in the same day and in 24 hours but then somehow I got locked in to same day and charged an extra fee?? Seems duplicitous to me.

Leslie H. 
Rating:
3.0

They supposed to charged 40 and they charged a lot of more. I put 15 miles and i just drave 9.

Joel H. 
Rating:
5.0

The staff were so friendly and helpful!

Maggie C. 
Rating:
3.0

I had to pay full payment for only 8 days which I think that is so unfair

Sophia B.  |  Overall Experience 
Rating:
4.0

Very professional staff, facility is also easy to get around in

edna c.  |  Overall Experience 
Rating:
5.0

The Customer Service line was unable to answer any of my questions after being transferred to 8 different associates. The Pick up and Drop off staff were extremely nice. I was total on the phone being transferred around person to person for two and a half hours. That completely needs to be fixed and is very hard to get an answer to questions when none of the staff can answer it.

Avery C. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
4.0

But I would be sure to advise them to verify the vehicle condition is appropriate for install and look at the job once completed to assure all bolts are in place, secure and the hitch does not move.

DIANA B. 
Rating:
5.0

Nothing to improve? Had the BEST service!!

George A. 
Rating:
1.0

Very very poor performance Will Be getting refunded because of the horrible service

William H. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Customer did not leave a comment.

Susan T. 
Rating:
5.0

Very nice and clean super helpful found everything i was looking for

Myriam O.  |  First Impressions 
Rating:
5.0

Customer service representative was friendly and helpful.

ann W. 
Rating:
5.0

I was just droppigng off a one-way (forced), rental. The dude on duty was nice and refused my offer to park the trailer somewhere convenient. No issues.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

Mario R. 
Rating:
5.0

Customer did not leave a comment.

AIDA R. 
Rating:
4.0

Staff and facilities were fine but the rental was another matter Greasy windshield check engine light TPSM light on and cargo box leaking rain water inside

BROOKE T. 
Rating:
1.0

My storage was broken into and I know it was an inside job. Uhaul needs to get rid of all their employees and hire new ones. I told the employees about the break in and they couldn't look me in the eye. They didn't come and look at the damage because they already saw it when they robbed me of my items. It doesn't make sense your facility says maximum security when it's no where near it. How you have an alarm that doesn't work. That's not security. The facility 40 Brainard Rd., has break-ins every week where 5 to 6 customers have their personal items stolen and Uhaul it's doing nothing about. I am very disappointed in this company. I already have my lawyer involved and Corporate will hear about this immediately. I will never go back to any Uhaul facility or recommend them to anyone. I hate hate hate hate Uhaul and everything it stands for.

Denise J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shenell J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yaidelice N. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Angel S. 
Rating:
5.0

None

Shawn D. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Nothing for now.

Roosevelt A. 
Rating:
5.0

Customer did not leave a comment.

Joseline G. 
Rating:
5.0

Customer did not leave a comment.

DION J. 
Rating:
5.0

Customer did not leave a comment.

Irving O. 
Rating:
5.0

Customer did not leave a comment.

lamara R. 
Rating:
5.0

Customer did not leave a comment.

Lizvette V.  |  Overall Experience 
Rating:
5.0

No need to improve staff was very helpful and considerate to customers needs and overall satisfaction 10 +👍

Norman L. 
Rating:
5.0

Customer did not leave a comment.

RANDY E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

Customer did not leave a comment.

jim P. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

LOURDES G. 
Rating:
4.0

The facility is very clean and secure. My only issue is that it is difficult to call and speak with someone for a question/concern, I spoke with the main Uhaul number and they sent a message to this facility to contact me and I never heard from anyone. I also never got any confirmation of my move out as it indicated I would and I had to call to confirm it. Besides trying to communicate with staff, the facility itself is great.

Danielle K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robin A B. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
2.0

Quedaron Mal desires q fui con mi Polaris de large distance hice mi reservation y llegue AL lugar tube q resvirar y Me cobraron el Dinero de la reservation

Rosalinda R.  |  Overall Experience 
Rating:
5.0

Put sign in front of storage facility directing UHaul returns to next driveway.

James P. 
Rating:
5.0

Customer did not leave a comment.

YESMARIE M.  |  First Impressions 
Rating:
5.0

Karen and Matt provided a wonderful customer experience. Friendly and accommadating!

Jodi N. 
Rating:
5.0

First time using the facility and had a great experience.

SEBASTIANO F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN S. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
3.0

I was accused of not returning equipment that was returned had to go back and straighten it out because somebody didn't understand the equipment has to be checked back in

thomas O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Gabriel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REJEAN N. 
Rating:
5.0

Customer did not leave a comment.

Jamie M. 
Rating:
1.0

Customer did not leave a comment.

Issiah P. 
Rating:
5.0

Customer did not leave a comment.

rose g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRISTINA G. 
Rating:
4.0

Customer did not leave a comment.

Catherine C. 
Rating:
5.0

The young man who did my reservation inside location was great and polite. The issue was with the vehicle itself it was filthy, could not see out the windshield and the truck reaked of marijuana. Upon the return of the vehicle we dropped off where indicated and the smell of weed was so strong coming coming out if the representatives booth to the point I made a comment to the man about and decided I wanted a receipt printed went inside but no reception could be printed as they were out of ink.

Glorybell D. 
Rating:
5.0

One of boxes leaked when it rained. It was a new version box.

Mary J. 
Rating:
5.0

Customer did not leave a comment.

Cole B. 
Rating:
4.0

Customer did not leave a comment.

AMANDA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

Customer did not leave a comment.

nelson I. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Maria was amazing

Ashley A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

johnleia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikki M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jay A. 
Rating:
2.0

Staff could be more friendly.

Alexander L. 
Rating:
3.0

Customer did not leave a comment.

MIQUIHEUS B.  |  First Impressions 
Rating:
5.0

I use this location lot for truck rental , They r excellent in customer services too .

NAVEED M. 
Rating:
5.0

Customer did not leave a comment.

ruben M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S.  |  Overall Experience 
Rating:
1.0

Truck has massive vibration while driving. Needs a tire balance and steering alignment

Matthew F. 
Rating:
1.0

The agent I picked up the truck for told me I could drop it off to any location, I called the day to drop it off to see what I was close to.!8 had to drive it 30 mins farther then where I was, and also told I was at a half tank, dropped it off at a half tank.. I was charged 7. More.. for the gas…. This whole experience SUCKED

ashley V. 
Rating:
5.0

Staff was very helpful and pleasant to deal with.

Sonsecharay H.  |  Overall Experience 
Rating:
5.0

Seat was slightly bent that I felt like I was sliding off the seat. There was no way to charge my phone so I had to stop my trips and resume during daylight because the phone was dying. Lights were not making it easy to see so also decided it wasn't good to drive at night.

Christine M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Not at all

Shawn D. 
Rating:
5.0

Just keep your employees. They are a great team. Maria is top notch. I have been dealing with her for over 3 years and she make me feel like family.

Theodore K. 
Rating:
5.0

The woman and man who helped us yesterday morning were extremely kind and helpful!

Trevor V. 
Rating:
5.0

AC didn't work in truck. No air would blow out of vents.

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

Rick A. 
Rating:
1.0

The staff was lackadaisical, impertinent, inept, and lacked social skills. I have never been retained longer at other locations in order to complete my reservation nor to return equipment. In the future I will go out of my way to avoid this location.

Daniel N. 
Rating:
4.0

Princessa had EXCELLENT customer service. She made the experience easy and understanding.

LAURA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill W. 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

The staff was super friendly and helpful! Maria at the desk helped to solve an issue from another location and the installation of the hitch went faster than expected. This location is the best UHaul I have ever been to and I can't recommend them enough. The storage area is neat, clean, and well lit as well!

Joe J. 
Rating:
1.0

Truck engine sounds horrible

Khaled S. 
Rating:
5.0

Customer did not leave a comment.

Aida A. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

The service was excellent friendly and kind. As far as payment, the system should be able to accept debit card or advertise don't accept debit cards. Other than that everything was excellent.

Luis C. 
Rating:
5.0

Customer did not leave a comment.

ruth V. 
Rating:
1.0

This was not me!!!! I have never rented a UHaul

Laura F. 
Rating:
5.0

Customer did not leave a comment.

Molly P. 
Rating:
5.0

Customer did not leave a comment.

JAMES W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Salvatore D. 
Rating:
5.0

Customer did not leave a comment.

Lucille L. 
Rating:
5.0

Phone call started on Thursday Sept 29th with Miguel...Super helpful & knowledgable. Picked up trailer on Friday the 30th (flawless). Dropped it off Sat the 1st, didn't get the girls name, rainy out & she had us out of there in minutes. Will def rent from this location again. These kids are GREAT!

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Rachel H.  |  Overall Experience 
Rating:
5.0

Every staff that I spoke to the day of my rental which was sept 30th was very courteous excellent customer service for tthem all on that day shift as well as the Night Shift great staff at this location and very helpful all thank you

Diana B. 
Rating:
5.0

Customer did not leave a comment.

sandra S. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN S. 
Rating:
5.0

Customer did not leave a comment.

Joe L. 
Rating:
5.0

Maria the manager and staff were warm and friendly.

Deborah B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura C.  |  Overall Experience 
Rating:
5.0

Gracias a todos sus empleados por dar tan buen servicio. 1000 Gracias María por ser tan amable con tus clientes.

Carmen D.  |  Overall Experience 
Rating:
4.0

It was just a long process to get me a unit

Tamara V.  |  First Impressions 
Rating:
5.0

Maria was amazing

Milagros R.  |  First Impressions 
Rating:
1.0

I was supposed to get one month of free storage. With my one-way truck but was charged.

Jamarie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TEANNA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRACY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carole L.  |  Overall Experience 
Rating:
5.0

The store manager was very pleasant and helpful. This Uhaul storage was very clean and I was impressed by that. I would recommend this store to anyone looking for a storage unit and I would use it again if I needed too.

angela g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackeline R.  |  First Impressions 
Rating:
4.0

Marie is Great, I will use this facility again,

Michael W.  |  Overall Experience 
Rating:
5.0

Very helpful

JOHN F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander R.  |  Overall Experience 
Rating:
5.0

Good experience with staff & facility

ANDREW R.  |  First Impressions 
Rating:
5.0

Maria the best gud services

MARISOL S.  |  First Impressions 
Rating:
5.0

Gracias por su servicio muy buena

ANTONIO F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Princesa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTA M.  |  First Impressions 
Rating:
5.0

Great customer service and service. I will recommend

Maribel Q.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Madelin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA P.  |  Overall Experience 
Rating:
5.0

Luis Alvarez was an extremely great associate. He assisted me with all of my needs in renting a uhaul and storage unit,and answered all of my questions or concerns

Gabriel S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rOBERTO j.  |  First Impressions 
Rating:
5.0

Thank you Maria!

Christopher P.  |  Overall Experience 
Rating:
5.0

Maria has the patience of a saint.🙂 Always crazy busy but never rude or curt. Always pleasant while multi-tasking. Great Manager. The woman deserves a big raise! 5 Stars for Maria!! The unit prices could be lower, but good value for your dollar if you have expensive things in your unit. Not so great if you just need extra space for your junk /stuff. That constant buzz noise was most irritating if you had to stay in your unit for a while. Overall, good experience. Thanks so much.

Robin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erick O.  |  Overall Experience 
Rating:
1.0

HORRIBLE EXPERIENCE SUMES IT UP ALL.

Sophia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roma J.  |  Overall Experience 
Rating:
5.0

Everything was Great

Marlin P.  |  Overall Experience 
Rating:
5.0

Marie is a excellent manager! She is very accommodating, friendly and professional. The facility was very clean and orderly. The owner is very lucky to have such a caring and enthusiastic manager. I would highly recommend this facility for your storage needs. Thanks Maria! You’re the best!

TOM R.  |  Overall Experience 
Rating:
5.0

Best people in Hartford

CHRIS A.  |  First Impressions 
Rating:
5.0

We dealt with Maria whom good not have more professional and kind ! We could not been happier dealing with such a kind caring individual to even go out of her way to off help so my wife and hope she is recognized for being so professional and knowledgeable. Thank you James Ryan

Ryan J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SAVETTA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina m.  |  Overall Experience 
Rating:
5.0

Great People great people in this location

RASHEED C.  |  First Impressions 
Rating:
5.0

The Staff was friendly and helpful with my experience. The storage facility was very clean.

Mark C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda B.  |  Overall Experience 
Rating:
5.0

Maria at your Hartford Brainard Rd. Location is excellent as well as all of her staff. They are very understanding, courteous and friendly. This uhaul is the only one inuse out of all locations in Hartford. Will always be a customer.

Nikki M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILILP B.  |  Overall Experience 
Rating:
5.0

The facility was impeccable! Very well-maintained! Front office staff was helpful and extremely courteous.

YVETTE L.  |  First Impressions 
Rating:
3.0

Our storage area the roll up door needs maintenance. Poor slide lock terrible. Barely could raise the roll up. Locker L 10. Bad news the fences have all have been compromised. Not good. Awful. Dawn was very helpful. SiteManager.

dayne d.  |  Overall Experience 
Rating:
5.0

Uhaul does a wonderful job with the storage facility. Maria at Brainard Rd in Hartford is knowledgeable and helpful.

Denise G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yoly J.  |  Overall Experience 
Rating:
5.0

Maria helped us on three different occasions. She was so wonderful to me. I’m so grateful for my time there. It made our move across the country so much easier. Everything was perfect. We are forever grateful. Thank you Maria!

LAURA KHRISTINE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERONICA K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria F.  |  Overall Experience 
Rating:
5.0

Nice place

PAUL T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melinda B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rowena W.  |  Overall Experience 
Rating:
3.0

Problem with the latch whenever opening or closing... mice infestation at Manchester facility. Not been replaced 0r paid all my fund's lost lashflambiyant649@gmail.com...860 804-5646...Lash flamboyant..

Lash F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carole L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAISY M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RIchard R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

nigeo n.  |  Overall Experience 
Rating:
5.0

The staff there is absolutely second to none great service

CARLOS M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elisa C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

VAN M.  |  First Impressions 
Rating:
5.0

Maria melendez is a very wonderful and helpful lady.

Jencih M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kimberly l.  |  Overall Experience 
Rating:
2.0

The website stated when paying for the unit online the storage unit would be ready for use after I pay I could skip the counter and go straight to the unit. NOT TRUE! I went to the facility put in my code number it said denied access not checked in. Online website doesn't state you have to first check in with the employee at the front desk before opening the storage unit door. Tried to open the storage unit door then the alarm goes off. Very disappointed now which it doesn't state that if you try to open the unit without checking in the alarm would go off. Scared me half to death please update your online website because it's inaccurate.

Denise J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Alice S.  |  First Impressions 
Rating:
5.0