Customer Reviews for U-Haul Moving & Storage of Hendersonville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hendersonville

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Brian H.
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Customer did not leave a comment.

Michael N.
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Customer did not leave a comment.

Samuel C. | Overall Experience |
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I would like to have had the last month pro rated and had some money returned since I did not use the unit for the whole month. Also an additional charge for 24 hr access seems silly

Ninette W. | Overall Experience |
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The young gentleman that are at the front of the facility or not the greatest when it comes to customer service. Very dull not engaging. It’s very apparent they are not happy there. The other thing I would like to comment on is the bathroom facility that area needs some work Sink is coming off the wall and the soap that is available is limited. I know from owning my own business OSHA requirements and things like that this is not at all up to par. Huge liability with the sink and it doesn’t take much to install a sink soap dispenser. The lighting upstairs if you’re trying to empty your unit goes out a little too quickly maybe you can Extend the timer. Other than that your facility seems to be clean I would’ve liked to of known where the stairs were in case of fire never did find those just a safety precaution for new customers to maybe give them a tour of where the fire exit doors are. I wish you all success thank you so much for providing the storage for the year.

Wendell S.
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Employees were already out checking in a trailer, so checking in was very quick. No complaints.

SANDRA Q.
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We needed to finish clearing out a storage unit & realized a trailer would be very helpful. I went online & reserved for Sat which was a piece of cake! I esp liked that i was not charged until I picked it up! I then called Sat morning to push our pick up time back 1/2 hr & extend our time from 6 to 7 hours. All this was easily accomodated by Joy. On arrival, check in was quick & easy. Trailer was easily accessible, but we had too large of a ball so we had to go get our other hitch & then return. All in all, this was an extremely smooth rental & we would definitely return. This is the 2nd time we have used this location & have been very pleased each time. Return is also fast, friendly & efficient! Justin Finch checked us in, but I didn't catch the name of the young man who checked us in.

TERESA T.
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The staff at this location are the most polite and helpful people I have dealt with in a long time. My compliments to the entire staff!

Marla L.
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Everything went well. The employees weren't very friendly. They did a good job but it wasn't friendly. Not rude, just not welcoming.

CHRISTOPHER C.
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Customer did not leave a comment.

Stuart W.
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Minor complaint - the sun visor was broken and kept swinging around as I drove Major complaint - during a pandemic and a mask ordinance in this country none of your employees were wearing a mask.

Jamey T.
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Customer did not leave a comment.

SANDY C.
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After running from Hurricane and going miles out of way, we were not charged for extra miles, that took so much off my plate, that's a blessing

DOUGLAS P.
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Customer did not leave a comment.

Lacy D.
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Everything was perfect from my online ordering to the instore customer service they were very friendly and quick I had absolutely no problems. I will definitely be using u-haul Hendersonville TN again!

Jeremy D.
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None of the employees wore masks. The trailer's brakes didn't work when I brought the truck back and we had to wait about an hour and a half before they got them working.

Terry O.
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Customer did not leave a comment.

Charles P.
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ANTON J.
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DANIEL G.
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Customer did not leave a comment.

Jeffery W.
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Always a satisfied customer great customer service and great level of knowing

DAVID B.
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Customer did not leave a comment.

Ciara S.
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Employees are extremely rude. They act like they hate their job.

Jeremy D.
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Make sure all equipment is working properly before it's rented. The trailer we rented didn't work when we came back with the truck fully loaded. They were trying to say it was the truck that was messed up, not the trailer. Luckily, they decided to check fuses and got the brake lights on the trailer working after about an hour and a half.

Shane S.
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Customer did not leave a comment.

Noah B.
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Very helpful, quick

JACK E.
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Customer did not leave a comment.

Clyde P.
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Customer did not leave a comment.

Kyle C.
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I dropped off my trailer at 1:30 PM on Tuesday. They checked tire pressure and inside for cleanliness. Wednesday I got a notice from Uhaul about after hours drop off. I called and they sent an email to this location to check my trailer in. Thursday I get a charge of $22.95 added to my deed it card for late drop off. I called and was told the charges would be reversed. I wonder how many other people were ripped off from this location because they didn't check items in when they weee delivered.

Patrick M.
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The “Customer Service reps” at this location all need a new gig. We arrived 15 minutes before the location closed, not on purpose. We did not know the hours, but the staff certainly did. Slamming doors, comments about dirt in the back (it RAINED ALL DAY) so they try to charge us $25 to hose out the back?!! So we offered to do it ourselves, our attempt to help was also met with attitude. Aside from your evening staff being butt hurt because a customer pulled in 15 minutes until close (The employees literally mentioned closing 3-4 times) the Uhaul truck itself was very helpful.

DEBBIE J.
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Manager was so helpful and wonderful. Truly a delight to work with and should help train others on how to be a “Manager”

Wynn R.
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Customer did not leave a comment.

TONEY H.
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I was not happy with the way customer service pressured me to reserve the trailer as I was 10 minutes away and she made me think that was the last unit available and when I arrived there was at least 6 available. That is not a good way to pressure customers as I was driving and had to jeopardize myself and others on the highway to get her a card to reserve the trailer even though I said I was almost there.

ERICA R.
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Customer did not leave a comment.

Shane D.
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N/A

JUANITA M.
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Nothing that I can think of... Ty was nice and helpful and so was Ray on the day of pickup.

LUIS U.
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Customer did not leave a comment.

Richard E.
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Nothing. It was perfect.

David S.
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They were out there when I pulled up and got me checked out.

Andrew V.
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Customer did not leave a comment.

MARTIN S.
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Customer did not leave a comment.

CHRISTOPHER P.
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The check-in website and app do not work well at least with my particular version of the google app. I hd to switch browsers and thankfully it worked after 20 minutes

ERIC M.
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Customer did not leave a comment.

MARTIN K.
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Customer did not leave a comment.

George G.
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Very impressed with the return experience. Outstanding!

MICHAEL B.
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Customer did not leave a comment.

Ronald N.
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U-Haul is a total rip off. Daily rental rate should be prorated. Gas over fill should be credited back. The fuel gage is never on full. It is impossible to not over fill. I am going to be a Whistle Blower and get the Government to investigate U-Haul. Ron Natale 310-739-1421

JONATHAN W.
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Perfect, trailer had new tires and was clean. Was able to grab it and go.

MARTIN K.
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Customer did not leave a comment.

Beth M.
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Customer did not leave a comment.

Robert S.
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I don't know his name but the man who hooked up the auto transport and assisted me in loading the car was extremely helpful and courteous.

Kenneth N.
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Way better experience than I had anticipated

Ronald N.
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Outstanding. Fast pick up and rapid return. I am talking minutes. Thank you...

JIMMY V.
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Customer did not leave a comment.

GEORGE M.
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Customer did not leave a comment.

Freddie R.
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Roger F.
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RICHARD S.
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Steve H.
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DW L.
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STEPHEN W.
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Great service, in and out.

Victoria V.
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Customer did not leave a comment.

Jean E.
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matt C.
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MATTHEW N.
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Matt N. | First Impressions |
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ROBERT S.
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Your customer service people and system are great. This time the truck was a little clunky. The transmission was laboring and the steering was hard. Just take a look. Thanks for the service.

Edward B.
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Customer did not leave a comment.

CHRISTINA H.
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Customer did not leave a comment.

Kenneth H.
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Alexander A.
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JOHN C.
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Customer did not leave a comment.

Dennis V.
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robin C.
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Christopher S.
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Ryan R.
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susan N.
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Joe E.
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Serge M.
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TERRY B.
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William I.
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Robert S.
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Your people did a really nice job. You're a great value for around town hauling.

JACK E.
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Customer did not leave a comment.

RAYMOND B.
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Customer did not leave a comment.

David P.
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Employees need to wear masks. We're in a pandemic.

mark E.
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None

TAMMIE R.
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The pick up location was perfectly located to my needs. The attendant was very helpful- but she was over worked. The drop off experience was excellent.

Ginger D.
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When I went to pick up the rental truck, the system was down. The staff was very pleasant and friendly. Instead of sitting their waiting for the system to reboot, they we're working to try to use phones to service the customers. Great service team!

Joseph R.
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Customer did not leave a comment.

Cory C.
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Great experience. No stress 😎

Thomas W.
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Customer did not leave a comment.

Mike B.
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Customer did not leave a comment.

CIPRIAN C.
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Good job

MAGDALENE H.
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Great store. Professional. Gentlemen who helped me check in and out provided wonderful service.

louis S.
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Customer did not leave a comment.

Jeffrey W.
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I waited for almost 20 min as the prior renter was late. I was under the impression that I was going to get a $50 credit as the reservation was not ready.

G A.
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Customer did not leave a comment.

Rodney J.
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Customer did not leave a comment.

Joshua T.
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Employees were top notch. There was a used medical mask on the dashboard of rental truck. Since Covid-19 is a very real thing, that was both disturbing and gross.

David R.
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Customer did not leave a comment.

Wayne G.
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Great service , no improvement needed from staff working on Saturday

Brian K.
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Customer did not leave a comment.

Joscie R.
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Awesome customer service and very helpful.

Judy M.
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Customer did not leave a comment.

Jessica H. | Online Move In |
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We were sent an email that said if we paid in advance we would receive a free lock and not have to check in at the desk. There was no lock in the shed so we had to purchase a lock, which was not expected, and we were unable to get the door to shut as the metal piece was stuck and would not move. What appeared to be an easy move in process turned to be a fiasco. Not to mention that we paid and were billed a week in advance of when the unit was needed for the easy of move in and free lock and that did not happen. I even called to alert that the bill stated the move in day was listed as the day I paid, not the day I selected on the form, i was told it was not an issue, it was all set on their end, it clearly was not.

Cindy P. | First Impressions |
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I would recommend getting work orders complete when requested, sooner than later. I had to take a unit further away from elevator due to the door not lining up correctly to open and close the latch....easy fix.

Richard W. | First Impressions |
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Very friendly staff at this location. I would highly recommend using this facility

Caten L. | Overall Experience |
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Customer did not leave a comment.

michael l. | First Impressions |
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I was charged $20 for not returning 3 moving blankets. Sad. And to make matters worse, I was charged an additional day for truck rental even though I had three more available days. Thankfully, the U-haul 800 number was able to credit the truck, however they could not address the blanket charge and advised me to contact the local store. But when I call the local store, the call rolls back to 800 number. This is not exactly the way I would manage the local U-haul office. I might check the contract more carefully to make sure I don't over charge the customer, or maybe reach out to a lifetime customer about 3 misplaced blankets before charging the full amount. Instead, I have to spend time straightening out the silly mistakes and remove years of positive U-haul experiences.

lori w. | Overall Experience |
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Customer did not leave a comment.

Marc L. | Overall Experience |
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Customer did not leave a comment.

KENNETH V. | Overall Experience |
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Customer did not leave a comment.

Charles F. | Overall Experience |
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Customer did not leave a comment.

Nancy D. | First Impressions |
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Customer did not leave a comment.

DEREK L. | Overall Experience |
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Customer did not leave a comment.

JOE G. | Overall Experience |
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The staff must follow the lead of the manager by the name of Ty..who is the worst ever with customer service. They act as you owe them something for being there. HE ALSO HAS the PERSONALITY of a rock

Jeremy M. | Overall Experience |
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Great experience!

Latoy J. | Overall Experience |
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I really appreciate the staff / manager Mr Ty..@ this location..he not out to get u,Ty.are very helpful!! Amen...thx's!!! This location are very up kept etc..

Hannah P. | First Impressions |
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Customer did not leave a comment.

Charles F. | First Impressions |
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The team was wonderful...

John E. | Overall Experience |
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The crew was great, everyone was very friendly and helpful.

jim w. | First Impressions |
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Fast service!

Adam L. | First Impressions |
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Helpful

Jack K. | Overall Experience |
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Thx

OWEN S. | First Impressions |
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Very bad service at the desk. Only made the reservation to take advantage of my Uhaul first month free and was told No. I was told since the unit was their last 10x20 that the offer didn't matter.

Marissa R. | Overall Experience |
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My experience with this storage unit was good except the fact that the elevator always had issues. However the staff was helpful and did their best to correct the situation.

STANLEY D. | First Impressions |
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FRIENDLY SERVICE, VERY HELPFUL, PATIENT, OFFERED INFORMATION ON OTHER SERVICES AVAILABLE AND BEST ECONOMICAL OPTIONS. THESE ARE NOT SALESMAN, THEY ARE YOUR FRIENDS.

Rani j. | First Impressions |
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Our service was really really bad should have been a one-day move it wind up getting into four and a half days so we had to get a motel room and stay the night in there so now I will send an email

John P. | Overall Experience |
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Forcing comments to submit this survey is irritating. The Hendersonville U-haul was exceptional. Corporate demanding written response is poor judgement.

Manzel S. | Overall Experience |
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Employees was rude will never use uhual again

Kathy W. | Overall Experience |
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Lacked customer service. On check out day finally got someone who was helpful and courteous.

JEFF C. | Overall Experience |
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Unfortunately there is a lot of problems with the elevator. We were there for about 8 years with no issues until lately. We were actually trapped in the elevator for 15 minutes and could not get it

SUZANNE S. | Overall Experience |
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I have stored my belongings at this location a number of times for the duration of five years. Everything is always top notch here.. Great job! Thank you.. ~Susa

JOHN M. | Overall Experience |
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Thanks for your service. All went well.

CINDY M. | Overall Experience |
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Staff went above and beyond, They were helpful, Informative, and personable. I would recommend the highly to anyone. Thanks Uhaul Staff West Main Hendersonville, TN

CALVIN G. | Overall Experience |
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I paid for UHAUL to receive shipments for me and they were left in the parking lot, in the rain, exposed for anyone to take if they wanted to. The elevator was always broken. The doors were not lock

Emmett C. | Overall Experience |
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I have been Renting from the Hendersonville Tennessee location for several years on and off. Ty is the most amazing manager ever! He always made sure We were taken care of.

jason c. | Overall Experience |
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Thank you for your service

Dorothy M. | Overall Experience |
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Was very pleased at the services.

Wil B. | First Impressions |
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Very polite employees and helpful. Just a little busy and slow. Thanks

Linda R. | Overall Experience |
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I was quite disappointed to learn that you do not pro-rate and return balance of money paid when exiting rental space. I probably won't use Uhaul again for this reason.

Ty H. | Overall Experience |
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The staff was very helpful and efficient. I was checked in and out within 10 minutes each time.

Joseph M. | Overall Experience |
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Everyone was very kind and did everything in their power to accommodate us!

Scottie D. | Overall Experience |
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Staff was extremely accommodating and helpful. Very pleased with the U-Box rental, process, and service.

laverne h. | Overall Experience |
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very pleased with the prompt service

Laura M. | First Impressions |
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Seriously the best U-Haul experience I have had! Everyone I spoke with was incredibly patient and helpful!!

Misty G. | Overall Experience |
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The staff was very friendly and easy to work with.

matthew T. | Overall Experience |
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Staff there was excellent, Ty’s a great help!

Ma S. | Overall Experience |
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I have ordered two more U-Boxes for delivery and will give final feedback after next delivery.

Sherry G. | Overall Experience |
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I actually did not visit the facility but the total interaction with U Haul was wonderful. Friendly, efficient and easy to work with. Would definitely use them again.

Brandi G. | Overall Experience |
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Heather was awesome

David L. | Overall Experience |
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Very professional and helped out with my move

Nick S. | Overall Experience |
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Brandi was great and a pleasure to work with. I would use again reccomend to others.

SONYA L. | Overall Experience |
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Very frie, professional. Exceeded my expectations. Arrived on time and even accommodated me by picking up the 4 U-boxes a day early. Thanks!

Virlean M. | Overall Experience |
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I did not attend the storage facility in Hendersonville. My 4-UBOXes were shipped there and they delivered to my house. Staff were easy to communicate with by phone. The unloading crew were Excellent

john o. | Overall Experience |
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we had U-Boxes delivered from this facility. They were timely, professional and accommodating.

CATHY H. | Overall Experience |
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There were no problems encountered during my usage of a unit there and the staff were always helpful and courteous.

alcides r. | Overall Experience |
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Was on the 3rd floor and never had any air at all. Always was very hot. The fan was never fixed. My unit had 4 doors and always a problem with only one lock.

David C. | Overall Experience |
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Great experience with ubox

ALBERTO R. | Overall Experience |
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The employee at this location was very helpful and knowledgeable. The boxes were delivered on the day and time she promised, and the customer service was excellent.

TIFFANY W. | Overall Experience |
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Thank you!

connie i. | Overall Experience |
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Everyone was so helpful wonderful customer service

Emily T. | Overall Experience |
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Our delivery driver was fantastic!

Jeff F. | Overall Experience |
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Thanks

Lowell P. | Overall Experience |
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Actually never saw the facility in person. The reason I am just giving a grade of average, is that the box sat in Hendersonville nearly a week before delivery! Not good. Could have done it sooner?

Mutsumi Y. | Overall Experience |
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Great work!

MARTIN S. | Overall Experience |
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perfect

Jeff F. | Reservation |
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No problems moving in. But asking someone to call or come in every day in an order to reserve a 10x10 room is a bit much. Luckily, it worked out and we got a storage room after driving 11 hours.

Ben F. | Overall Experience |
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Storage facilities are excellent. Ubox is highly recommended. Great staff.

Margaret M. | Overall Experience |
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I was contacted by a staff member about my UBox in the very beginning, but was not contacted again. I tried to call and the employee I was connected to was rude and I was put on long holds.

karen c. | Overall Experience |
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U-Box was perfect for my moving needs!

Ann S. | Overall Experience |
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N/a

david h. | Overall Experience |
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I had to do several after hour accesses and sometimes had trouble getting my access card/code to work. The staff were always very helpful.

Lee W. | Overall Experience |
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I have been trying to get in touch with management for 3 days about being charged a wrongful storage fee ofnkver $400. I’m still waiting and nothing has been fixed. Worst customer service ever.

Lawrence C. | Overall Experience |
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Very friendly, professional, and accommodating staff and manager. Especially commendable during this busy season. Thanks!

Pam M. | Overall Experience |
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The TN staff was amazing!! Thankful for how they made sure my box was delivered and picked up.!!

Haley W. | Overall Experience |
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I had a great experience! They had trouble opening the ubox I used because the previous location drilled in the screws wrong, but the guys at the facility figured out the problem within minutes.

Joe M. | Overall Experience |
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Good people to work with and always friendly.

Douglas H. | Overall Experience |
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Had a good experience with this facility and staff.

BRANDY H. | Overall Experience |
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Clean facility and great staff. Everyone is very helpful

No reviews have been submitted for this location.

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