Customer Reviews for U-Haul Moving & Storage of Historic Ybor City

Rating:

5.0

Nothing, everything was great especially the customer service we received from Carlos! His delightful attitude was refreshing. If I owned a business I would like my employees to be as motivated and willing to assist as he was. Highly recommend. Thanks Carlos 😊

Rating:

5.0

Didn't catch his name but the guy who helped me offered to help when I walked up and made sure I knew where it was and helped with the process. Thank you definitely made the moving process easier!

Rating:

5.0

Easy drop off.

Rating:

5.0

Everything was very good service and all. I truly can say you all on point.

Rating:

3.0

Very disappointed with this company,u guys just charged me twice over 200 dollars for a 2 hour truck rental,and ur chat costumer service is not good at all,no empathy and looks like a robot repeating the same over and over,maybe I'm just one person but ill make sure that tell everyone I know not to do business with uhaul,

Rating:

4.0

Truck was in terrible shape. The door wouldn't close properly and left about an inch gap when the door was closed.

Rating:

3.0

Make sure all equipment requested in the reservation is given to the customer all at once. I had to come back to get the 2 dollies I reserved.

Rating:

1.0

You guys have the worst customer service ever. You always over charge me and are rude. To make matters worse, no one answers the phone when I try to get my money back from being over charged. This is the third time uhaul has screwed me over and I am done. I will never ever rent a uhaul. I'd rather throw my stuff away then rent from this POS company again.

Rating:

5.0

When people go and pick up the truck and have paid for the extra dolly's, they should tell you to pick up the dolly's. I wasn't informed and thought they would be in the truck. I had to go back and ask them for it. The attendant at the counter never told me.

Rating:

5.0

Be more verbal on return time. As in past rentals were for 24hrs when I looked at contract thoroughly at end of day I realized I had to return truck at 9:00 AM when I rented truck at 1:45PM. All my fault for not fully reading contract before signing don't believe it would have changed the fact I needed the truck but had 9:00 appointment luckily they were open till 7:00 PM for return. Yes I'll be back when needed thanks. Thom in Tampa.

Rating:

5.0

However I rented a truck from them for my move , they gave it to me early, with only a little under a quarter tank and told me it was full. I tried to call to report it to them, but no answer. FINALLY got a customer service representative who said they would make it right, I took pictures and tried to submit to them but the application said it could not accept them because the system that they use had expired, I spent eighty dollars to fill it up less than three miles away and returned it three quarters full. The representative said he would let them know about it at turn in, but they didn't know anything about it, said I would get an email in about ten mins, never came. It was a 70 mile trip. I feel that I deserve a adjustment of 60 dollars.

Rating:

5.0

The only problem I really had was that they told me it was a full tank of gas I loaded up all my stuff out of storage when end turned in the storage unit they made sure it was clean they inspected it, and I had no sooner pulled out of the parking lot and look down and I only had between an eighth and a quarter of a tank of gas, they told me it was full. I could not get anyone on the phone, and stopped and bought $80 worth of gas two and a half miles away. I got about 40 minutes down the road before I finally got a hold of a customer service representative. I was in thick traffic there was an accident and it was almost impossible for me to communicate. There is no way to pull over and stop. None the less the customer service representative told me it will be taken care of when I turn it in. It had three quarters of a tank of gas when I stopped I explained the situation to the manager when I turned it in and he said he would take care of it. Now I don't know what they're going to do to take care of it, but I do know that I spent $80 worth of gas to go 70 miles. I feel like I'm owed $60 on that. Someone has yet to still get ahold of me but I realized today is Saturday, the customer service representative said that they would reach out. I'm sure they will. If not resolved I will try to take care of it next week. It's just another problem when you're making these kinds of moves, and I realize that probably because they gave me the truck early they didn't have time to clean it or fill it, it was probably a computer glitch, and I have used U-Haul many many times over the years never had a problem.

Rating:

2.0

The line of customers was almost out the door and there was only one employee assisting customers and he was extremely slow and would periodically just leave the office without providing any explanation or apology. All of the customers were getting very frustrated and it took me about 45 minutes to an hour just to pick up my trailer. Have more staff assisting/processing customers inside and have some support outside getting equipment ready so the employees inside do not need to keep going in and out making everyone wait.

Rating:

5.0

Just keep up the good and excellent work yall doing . God Bless Tammy Gordon

Rating:

5.0

clearer explaination of controls in drivers compartment.

Rating:

5.0

Best Friends Moving & Delivery was Awesome. It was tough job for them. They did a great, friendly and fair pricing.

Rating:

2.0

The service was slow and the a/c in the truck did not work at all. Glass on winshiels cracked and is a safety issue.

Rating:

2.0

Nomberto is incompetent. Was very quick to accuse me of scratching the vehicle and saying “I'm going to have to charge you for that”. Says “he's only trying to do his job” well buddy you're doing it wrong. He goes in and talks to guy inside and the guy tells him “oh yeah that scratch was there already”........ it's a very simple job and these guys can't seem to get it right

Rating:

5.0

Absolutely! Carlos Aguayo was an exceptional and exemplary employee. He went above and beyond in assisting me with my move. He actually opened and served us before the store was due to open! I would recommend his assistance hands down! Amazing employee!

Rating:

5.0

All good

Rating:

5.0

After hours drop off. There was an issue with taking pictures and they were kind to assist the next day

Rating:

5.0

Awesome

Rating:

5.0

Great service, very cordial and helpful. Great team here!

Rating:

2.0

On Tuesday February 2, 2021, as I returned the van in Tampa I encountered a traffic jam of U-haul vehicles at the gated entrance of the premises. A courteous employee said "we are behind processing the drop off". Then he directed me to leave the vehicle at the entrance which was blocking the sidewalk and part of the street. I could not go into your premises or the office. I left the vehicle in as instructed. I believe they were unusually busy on this particular day.

Rating:

5.0

Service was great and it was all hassle free. Thank you

Rating:

5.0

This was a superb service experience. The gentleman who checked me out was quick, friendly, concise, thorough and very clear. I didn't have a single question and knew exactly what I needed to do. This guy deserves a raise. I love that the process is self-serve now (checking for dents and scratches via pictures online) and wait free drop off. The process was quick and no hassle. Also, the phone agent who booked my reservation did it in like 90 seconds because I had to be on a call for work. You should listen to that call, she was amazing. She is incredibly competent and an asset to your company.

Rating:

5.0

Renting trucks and trailers is very easy with Uhaul.

Rating:

5.0

Great service at this location. Quick and easy check in and out.

Rating:

3.0

there's a sign on the main door advising that masks are required. Showed up this morning and not only did a customer not have a mask on but one of the guys behind the counter didn't have a mask on. wasn't impressed.

Rating:

5.0

Nick and his team are AWESOME!

Rating:

3.0

Equiptment was in poorly maintained condition. One of ramps in car hauler was held in place with a coat hanger! No instructions on use were given. Personnel were fine and courteous.

Rating:

5.0

Excellent

Rating:

4.0

Regularly does not have the equipment I reserve online.

Rating:

3.0

Double check the mileage in the car so that you don't charge customers unfairly. There was random partially eaten beef jerky in the van. I don't eat meat so that was kinda gross

Rating:

5.0

Excellent guys in Tampa Florida Ybor area. Was not allowed to get my daughter moved into her apartment when we arrived in Tampa Florida, so the guys allowed us to park the truck in there parking lot with the truck fully loaded until we were able to get my daughter into her apartment. Great team to work with.

Rating:

5.0

Carlos was extremely helpful, considerate & went out of his way by showing me a second (easier for me) way to access my unit.

Rating:

4.0

Better location

Rating:

5.0

It was perfect for picking up IKEA stuff!!

Rating:

5.0

perfect

Rating:

2.0

Acknowledge the customers. Don't have customers coming to look for you. Myself and two others had to walk out and find the attendant. Only to be told it would be ten minutes. I had a reservation.

Rating:

2.0

They fail to answer the phone. I could never get them to answer despite the multiple number of times I tried. Therefore you are routed to national call center. Charged my credit card twice. For 2 days They did not log in the return of my trailer. It took the National call center calling the local manager to call me. After the return, It did take me 3 calls to the National center for them to try and help me. I am less than impressed with the Uhaul system.

Rating:

5.0

Every other time they clean and the vehicle smells like it was cleaned and I rent often but this time the vehicle i used had a bit of an odor and wasn't clean in the back. Other then that they are definitely on point at the Ybor location!!!!

Rating:

2.0

I've changed been over charged!

Rating:

3.0

3 stars overall as this location incorrectly charged me for an extra day however calling uhaul representative got it corrected and I was refunded.

Rating:

5.0

i went to pick my uhaul everything was in order great service i recommend this place not the same returning the u haul

Rating:

5.0

The manager was amazing, we left our phone in the vehicle and he mailed it out to us at no charge, So kind. We used this as rental for the week IN FL to haul our kayaks around, way cheaper than a regular rental!

Rating:

5.0

Keep up the good work. And I thank you so much.

Rating:

4.0

The younger looking man in the morning was not as prepared to do sales or customer service as the men in the afternoon

Rating:

1.0

During a global pandemic it is mandatory in Tampa to wear masks, and your staff was not. The van wasn't cleaned since the last renter, and that persons documents were inside with their personal information. Not only is that bad, but the germs in the car that could spread COVID-19 were not properly taken care of. My reservation was for 6:30am and the keys were not put in the box for me. I called customer service and she told me codes to the locks that did exist (box 3 & 5) but no keys for me. Finally at 7:00am the door was open to go inside, but the lights were off and the staff member was in the bathroom. After explaining what happened he found the key INSIDE. So I would have never been able to start my trip on time since the key was forgotten the night before.

Rating:

4.0

Customer attention when checking someone in. The front desk guy was helping us first, and in the middle of our transaction, another guest walked in, and he asked for his name and reservation number and started helping him on a separate computer at the same time. He went back and forth talking to each of us. I had a couple questions and felt like I didn't know when to ask since he was flipping back and forth. It wasn't busy and the new customer was not in a rush, so I wish he would have spent more attention to detail by assisting us first and then move on to the next person in line.

Rating:

5.0

Keep up the good work! Kevin does an amazing job with this location!

Rating:

1.0

Getting the equipment took 30-45 minutes because the service was not aware of how to rent the equipment via technology. Upon returning the equipment the store attendant was extremely aggressive and belligerent. He even said to me that I was on drug when I kept asking him the process of making a return due to my experience yesterday. He also insulted me with other comments in front of other customers making it a point to make me feel like I was less than worthy to be there. This is not on brand for uhaul and it saddens me that this is my report being such lovely experiences in the past

Rating:

5.0

Quick in/Quick out...there is no need to improve anything.

Rating:

1.0

Van was dirty and smelled bad when I picked it up. Notated it in the app and called customer service because the ybor location would not answer the phone locally after several attempts

Rating:

5.0

Both representatives at pick up and drop off provided the outmost care possible. Very friendly and polite staff. Mr. Aguayo was very knowledgable explaining the insurance options and made feel at easy with my rental. Unfortunately I did not catch the young gentleman's name at drop off, but he was excellent as well.

Rating:

1.0

You need to inspect your vehicles before renting them

Rating:

4.0

Got a wonderful manager Kevin (staff not friendly).

Rating:

1.0

After calling customer service to report i had a warning light about my tires and having to wait to drive for 1.5 before they told me it was safe, I found a nest of roaches in the back area where you load your furniture. When I returned the truck and told the the reps about the roaches, they said nothing and couldn't care less. I will do all that I can to let everyone know of my experience as well as share my photos of the nest of roaches I found. Horrible service from beginning to end. First and last experience with uhaul.

Rating:

1.0

If you are going to move a rental further away than what was originally set up. Wave the additional miles or transfer the truck to the original rental location. I had to pay for an additional 10 miles because you moved my rental location. Bait and switch is not good business. I will make sure to warn everyone I can about your practices.

Rating:

3.0

No light in my storage unit. And piping crossing in the middle of the unit didn't help that much.

Rating:

4.0

Space could have another type of treatment for rats (the one I found makes bad to put boxes), and there were pipes too close to the head area. It makes bad to store things as well.

Rating:

3.0

My swipe card only worked one time. Pice of unit was too high for size.

Rating:

5.0

Chris and Kevin always take care of me!!

Rating:

5.0

Everyone was so friendly and helpful.

Rating:

5.0

Chris was great

Rating:

5.0

Professional knowledgeable friendly staff. Facility clean and well organized layout. Appreciate the free carts available.

Rating:

5.0

Awesome service. Very helpful and professional

Rating:

5.0

Great team of employees at the Ybor location. Promote them dudes ... Yes

Rating:

4.0

Kevin and crew are awesome!

Rating:

5.0

Amazing staff. Kevin was always so good to me and all the staff treated me very well! Thank you all so much. Be well and take care! Wish everyone the very best. Will be sure to recommend to friends.

Rating:

5.0

I was very satisfied with my storage rental. I would divinely recommend U-Haul

Rating:

5.0

Very clean. Excellent service

Rating:

1.0

They was taking money off my debit card and told me I was late on payments. Taking money from me and trying to get me to pay them again. And still they got rid of my furniture.

Rating:

5.0

Thank you Uhaul for your clean, secure site as well as great customer service. I will recommend you, and this site in particular, to anyone who is in need of storage.

Rating:

4.0

Na

Rating:

5.0

Good service

Rating:

5.0

Thank you Marvin for looking out for me. You made my day so much easier to deal with. And thanks to Kevin for assisting where you did. This was a long journey but, I'm HOME. Lisa

Rating:

5.0

Thank you to manager

Rating:

5.0

Very friendly staff

Rating:

5.0

Everybody has been very helpful. Thank you

Rating:

5.0

Everyone that I’ve dealt with at this location has been more than helpful to me and my family.

Rating:

5.0

Thank you

Rating:

5.0

Kevin and his employees are great! I’ve been frequenting this uhaul location for almost 10 years now and I can honestly say that I’ve ever had a single bad experience.

Rating:

4.0

Just one staff member was rude when a uhaul truck blocked me in and I asked for help he said he get to it later. Well I wanted to go home made no sense for him to block me in and leave.

Rating:

4.0

i had a problem and uhaul worked it out. Thanks alot

Rating:

5.0

Kevin And Marvin have to be the best people I’ve ever known when it comes to customer service. If I were over them I’d give those guys a raise!! They definitely deserve one!

Rating:

5.0

He was friendly nice and helpful a nice change to help in easing this streasful move I am about to make. Thanks for having a great employee

Rating:

5.0

Just wonderful from start to finish!!!

Rating:

5.0

Easy and painless process!

Rating:

5.0

Marvin was excellent

Rating:

2.0

Rude and unprofessional Manager.

Rating:

5.0

Very good service I would highly recommend U-Haul

Rating:

3.0

The temperature was never cold it was as if there was no ac, feel I was paying for nothing, my bed was ruined due to bugs.

Rating:

5.0

Great service from the guys at the facility!

Rating:

5.0

Great crew!!! They work good with the public.

Rating:

4.0

Thank you for everything

Rating:

5.0

Excellent service

Rating:

5.0

This was a good experience. When I turned in the trailer I would have preferred to receive some type of receipt.

Rating:

5.0

Excellent customer service

Rating:

5.0

The U Haul experience was the easiest part of the entire move

Rating:

3.0

Staff was mad cause he had to unlock the elevator

Rating:

5.0

Kevin,kevin , kevin and chris I thank yall for everything from the bottom of my heart.....this is the place to rent a uhaul or a storage space ...this place is very clean...and the best service.

Rating:

5.0

Very friendly and knowledgeable!

Rating:

5.0

They were super nice and helpful. Very professional.

Rating:

5.0

Good place

Rating:

4.0

Nathan took great care of us in the self-storage area and we also rented/returned a truck with no issues. thank you!

Rating:

5.0

I’ve now worked with Chris on three moves. Each and every time he’s been great to work with, has made recommendations that have made our moves run much more smoothly, and he’s helped us save money.

Rating:

5.0

Thank you

Rating:

4.0

Very helpful and friendly staff.

Rating:

2.0

Need more staff!! And to be open more hours

Rating:

5.0

Great location & helpful staff.

Rating:

1.0

I paid on my storage unit for a about 1 plus years..I went back to pick my things up and found all my belongings was damage my rats and water...Iost everything my one bedroom apartment.. my clothes

Rating:

4.0

The only issue I ran into was trying to get ahold of a person to discuss my delivery date and pick up date for my u box. They kept calling the incorrect number everything worked out in the end

Rating:

5.0

You have good people employed here that do their job well. I hope their pay reflects that. They deserve it.

Rating:

5.0

Everyone is always friendly. The place is secure.

Rating:

5.0

The manager Kevin was the best !!

Rating:

5.0

Excellent service, no complaints.