Customer Reviews for U-Haul Moving & Storage of Hyde Park-Milton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hyde Park-Milton

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Matthew W. on

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As usual, this location churns through vehicles as cash cows and doesn’t clean them, maintain them, etc between uses. At least this time there was finally more than 1 employee working so the wait wasn’t painful as it usually is.

ivyaisha b. on

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Great service

Yenitza A. on

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Efosipo A. on

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matt D. on

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It took me over an hour of waiting in line just to pick up a 6x12 trailer. The computer systems went down apparently and there was only one staff member working. He was great, but one person is not enough to be at the desk and working in the parking lot also. I also returned my trailer that day as I should have and then got a call 2 days later asking me if it was back. CLEARLY now one checked my paperwork back in that it was returned.

Matthew W. on

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Reginald R. on

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Xavier F. on

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Jason J. on

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Anytime the manager isn't there service is real bad.

Medita S. on

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Holly K. on

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Joseph C. on

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Wanda F. on

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Catharine U. on

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Darron was pleasant and very helpful. The location was super convenient too to my home.

Marie P. on

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Very friendly and knowledgeable

Aliza R. on

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Leroy P. on

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Thank you very much

Michael R. on

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James H. on

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Sharon G. on

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Michael P. on

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Horrible customer service no body in this location wants to work, horrible service. They would all rather sit and play on there cellphones rather then help a customer who is trying to ask them a simple question. It was as if you were bothering them.

Martha C. on

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There was ONE gentleman working on a Sunday morning. Absolutely unacceptable. Also the van smelled like bad cat odor. Do better uhaul, or don’t take our money.

Willie C. on

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Mackenzie C. on

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Antoun H. on

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The employee was very busy. A long line of people. He had a North Face hooded top instead of a uniform. The truck I was given had the wrong level of fuel and mileage compared to the paperwork I was handed. I had to come back to the location to have him changed it. He did not and told that it is my job not his to verify all of that and take pictures based on a message I should have gotten. I was not informed of that when he handed me the key. The link expired and I had to call customer service to get another link. it would have been a lot easier, if the representative informed of the new policy when he handed me the key

Norris W. on

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The two guys who worked in that location had absolutely no customer service experience as that they did not greet me upon arrival, and as they were extremely slow they never Acknowledged anything about their progress in getting to me. When I was next, the guy was not very friendly I really did not talk to me as he worked. He took me out to the truck without saying anything About the truck. The moment I drove off The lot I noticed that the gas tank was only half full which is not what I had signed for. I turned around and went back to speak to the agent who never knowledged me when I drove up and took his own sweet time about parking the truck before coming to me. When he did I told him about the gas tank, and he never said a word just walked over to the truck looked At the gas needle and walked away. When I asked him if he took notice of it he said ”yep”, and walked away. When I returned the truck he took the keys for me went to examine the truck came back and told me the amount I owed, And walked away. Again, I found this to be extremely poor customer service

Amy M. on

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There was only one employee working when I arrived. He saw that I entered the store and was waiting in line for assistance yet he continued to have a completely unrelated conversation with two people about a personal matter involving ordering a cake and other party details for approximately 10 minutes. This is beyond understanding. Avoid this place, unless you could not care less about poor customer service.

Catherine L. on

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Kamil Y. on

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The first total was 102$. I did not surpass the mileage limit. Returned the van on time. But was charged 171$. Wrote about it to uhaul, but did not get any reply.

Martin T. on

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make it easier to be able to make changes, have people in customer service ctr be better over the phone.

Gabriel C. on

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Martha L. on

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Everything was great! On time, pleasant service, van was in great shape. The people at the location made everything easy,

Cosmus M. on

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It helps if there are more than one employee on duty.

Rachel P. on

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Bridget E. on

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Christopher F. on

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Thanks Darren!

Kerry c. on

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Impossible to get through to someone, have to leave several messages with no return call. Lighting doesn't turn on immediately in the hallways so have to walk for a few moments in darkness.

angelque c. on

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thanks U-Haul staff. Hyde Park store will continue getting my business.

eden F. on

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This was our first time using a storage facility and Darron helped to make the process very easy. He provided excellent costumer service and I would highly recommend the Hyde Park located.

Daniel P. on

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Excellent manager and staff. And very friendly and efficient.

eden F. on

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I received excellent costumer service and I would recommend this location to anyone interested in renting a vehicle or storage unit!

Mariah W. on

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Staff always seems bothered. And I’ve been charged 3x for a unit I don’t have then told it takes 5 days for them to return my money. Ridiculous.

shanika b. on

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I was happy with the accommodations

DORIS V. on

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Quick process and easy

zacharoula x. on

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The staff (some of them) was terrible

alfred a. on

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Like the service.

sylvester w. on

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Poor customer service, items in storage were stolen/missing including my Samsung brand new in the box 65 inch television. Among stolen items include 2016 Mitsubishi Outlander sports poor security.

soni l. on

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The young lady was very nice also the manager

Dillon M. on

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Worst experience ever

Oscar G. on

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Alex Roman the manager was very helpful and professional..!!!

melisa j. on

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hours was convenient, place was clean and secure, and they even put some cart there for our convenience. and if you take all your belonging before the due date you don't own them nothing

Alexis L. on

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El servicio al cliente es bien malo Siempre estan con mala actitud Y el storege A 176 siempre esta Lleno de agua

KATHRYN K. on

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The staff is helpful & knowledgeable about the products & services.They're always professional & they all have great customer service skills. I'm always satisfied when using U-haul in Hyde Park, MA.

Elander G. on

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I wouldn't use this place again. You guys have big rats running around in the storage area. Your rats got in my unit an ate thru my bags. I had no food what so ever. Really need pest control

Cherise K. on

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Everyone was friendly And very hwlpsjl with my last minute request.

BERNISE G. on

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The facilities were clean but cluttered. The layout in the office is uncomfortable. Other than that no complaints.

TOVIAS L. on

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The customer service was poor I waited in the line for a long time and the storage unit that I had signed up for was given to someone else and I was treated very unfairly

Dillon M. on

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The team overall we’re absolutely awesome! I was having a tough day but the staff turned my day around completely. They were very helpful and went far above and beyond the normal call of duty. Thanks!

Benjamin B. on

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The upper-level lockers are really inconvenient. The staff member, however, was very helpful!

Gul N. on

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Its a great service and I wish they remain great and for ever!

shauna w. on

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This is 150 Fairmont ace thank u all your help with my storage unit and the staff was very helpful, as for your main office u can use better customer service people that explain things more better.

Juan A. on

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En general casi todo estuvo bien, algunas ocasiones el acceso era incómodo por los camiones que los dejaban muy cerca

Sarah F. on

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Overall our experience was positive. Though it did feel as though the location was understaffed. We always had to wait quite a bit to be helped or there was a line and we would return later.

EDDIE M. on

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Worst business I have ever endured with any company ever.

ANGELA W. on

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The staff was exceptionally nice. Darron, kahlil were the best I also would like to thank Wendy for her help I greatly appreciate all of u beside the water leak I was impress with ur service Thank yo