Customer Reviews for U-Haul Moving & Storage of Idaho Falls

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Idaho Falls

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Michelle B.
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Customer did not leave a comment.

CHAD F.
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Just keep doing what you're doing. U-Haul hasn't let me down yet.

Abraham R.
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Customer did not leave a comment.

TAMARA R.
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Customer did not leave a comment.

Douglas M.
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Customer did not leave a comment.

lilina a. | Overall Experience |
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Customer did not leave a comment.

Anthonette V.
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The service people are amazing thank you

James K. | First Impressions |
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Excellent staff. Moving is stressful, they made it easy for me to get the job done.

Bill C.
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Other than being sent to the wrong location to get the trailer everything went smooth as usual.

Robert M.
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Customer did not leave a comment.

LILLIian L. | First Impressions |
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This is the third time I have rented a storage unit at this location. The service in the past has been ok, but the people in the past didn't always seem like they had enough support, maybe understaffed, slow, poor knowledge of the computer system. Overall, a lackluster experience In contrast, My experience yesterday was excellent! A guy named Kristopher checked me in, he was very knowledgeable, efficient and friendly. The whole process was quick. A very sweet girl named Holly showed me to my rental unit. I really appreciated the service I received yesterday, thank you for making it easy!

Nathan S.
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Customer did not leave a comment.

Kathleen N.
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Traci M.
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Lynell D.
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Drop off was quick, easy, and friendly, even though I returned it a day earlier than planned and didn't have an appointment.

CHAD F. | First Impressions |
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Customer did not leave a comment.

kari C.
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When you call there is an extremely long wait!! So make sure you're not in a hurry to make a reservation. The staff was extremely friendly and the truck was clean with the exception of the inside of the window. We had to wash the inside again due to white marks left on the inside of it.

Cathy D. | Overall Experience |
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staff and customers not wearing masks indoors, against CDC recommendations and Bonneville county mask mandate. in the future I will prioritize businesses that do the bare minimum to try to stay safe

Jennifer E.
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Customer did not leave a comment.

CALVIN O.
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The only negative aspect of my experience was that when I called to make a reservation I was put on hold for over 20 minutes and finally hung up and called back. I also had to wait in line for 15 minutes to pick up my trailer while the one person at the counter helped two other people in front of me. I had used the online checkin process that purported to reduce my pickup time by 50%. It appeared to me that the UHaul location was short-staffed and could have offered more timely and efficient customer service with additional staff.

Joseph C.
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Everything was perfect. I was even reimbursed for unused pads without asking. Well done and thank you to everyone.

Gail G.
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Customer did not leave a comment.

Theron M.
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The mobile checkout was VERY SLOW. It would have been considerably faster to use the office checkout.

constance B.
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Customer did not leave a comment.

Jayson S.
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The crew is awesome at this location, super friendly and appear to genuinely love their job and helping the customer. I've done business at this location three times with the same awesome results, no suggestions for improvement.

William S.
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You did very well

Melinda L. | First Impressions |
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Great just what I needed. Good facility and staff.

HOMER D. | Overall Experience |
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Arrived with a nationally made reservation that was not in your system. We needed several months of storage for our car trailer.The staff moved "heaven and earth" to accomodate our storage need. Thanks so much for creating a space for us.Would highly recommend this business to others.

Dan R.
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Customer did not leave a comment.

THOMAS H.
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Dallin H.
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Customer did not leave a comment.

JAMES S.
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Customer did not leave a comment.

ken s. | Overall Experience |
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Everything was terrific. Why was I addressed in Spanish on the second part of this survey ?

Dan W. | Overall Experience |
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Customer did not leave a comment.

Ryan B.
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Customer did not leave a comment.

ARTHUR F.
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Very professional, very friendly, everything was excellent. I can't think of any areas for improvement.

HERBERT P.
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Quick and professional.

WAYNE NORMAN B.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

RANDOLPH R.
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Kris is so awesome and knows his business he's very helpful and very customer related.

Patrick A. | Overall Experience |
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Wilhem F.
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Curt R.
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Brenda M. | First Impressions |
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The fella that helped me rent a small storage was fantastic...the next day I came back and was confused and he absolutely helped mentor figure out his to handle my business. 200% great service. .

Amir A.
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Customer did not leave a comment.

RYAN P.
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Customer did not leave a comment.

Steven Z.
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Customer did not leave a comment.

Benjamin Fisher D.
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Kryslyn was awesome! I did the online check-in prior to picking up the trailer and Kryslyn made everything easy and quick. It was nice to have conversation with her while a young guy was helping my boyfriend hook up the trailer. I would highly recommend this location for the ease and great customer service!

DOUGLAS W.
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Everyone was very efficient and helpful. Will continue using this location.

Ronald T. | Overall Experience |
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Customer did not leave a comment.

MICHAEL W.
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Truck had 113,000 miles for now a local truck. The tranny clunked bad and the visor wouldn't stay up. Other than that, ok. Service at that location was the best ever from a u-haul. I'm 65 and used u-haul a few times, best ever.

GARY D.
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Customer did not leave a comment.

Thomas H.
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Justin Y.
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The manager from TX that helped me was great. He was polite, friendly, and efficient at getting me on my way.

RANDOLPH R.
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Customer did not leave a comment.

robert S.
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Excellent drop-off process, very easy and efficient.

Jeff C.
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Customer did not leave a comment.

RHETT B.
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Customer did not leave a comment.

RANDOLPH R.
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Kristopher is awesome. He knows his job so well and is very personable and helps out in any way he can.

Brett Z.
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All went well!

Kevin G.
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Customer did not leave a comment.

Natalie C.
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Customer did not leave a comment.

LEE N.
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The customer service was outstanding. My towing vehicle had been wired incorrectly and the tail lights did not work at all. The first person to help me identified the problem and got me scheduled quickly. The regional manager happened to be there and he spent the next morning fixing my problem. This allowed me to tow the trailer with my vehicle as planned. That is outstanding customer service. I really appreciate the help and plan to tell many of my friends.

Emilio E.
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Charles U.
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Michael P.
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LAURA KATHRINE P.
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Make sure they have the right hitch and that's it's on properly to fit the trailer so the chains don't drag.

Benjamin S.
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I was amazed at the effort that Kryslyn went to to ensure that we had a solution that worked, with support from Kristoffer, even with the fits that the network caused her! Staff were freindly and professional; equipment performed as needed; cost was reasonable to the value provided. Nothing but high praise for the staff at this U-Haul location. Thank you!

Lane J. | Overall Experience |
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We sold our house. The new one isn’t ready to move into so we are staying in one of the kids basements. My husband is having surgery. We have to move our things from the unit the day before. In all of the confusion we can’t find the keys to the lock. It’s our lock. We just need to get the unit unloaded before my husband has surgery on his arm and is incapacitated for 6 months. We apparently missed the fine print that says we can’t cut our own lock off of the unit. Your security man acted like we had breeched a nuclear facility The staff will grant us access to our stuff for a few dollars Or.... we can pay a complete stranger to breech the lock. This seems unethical and at least nonsensical. It most certainly showed a lack of compassion. What is the point of this policy anyway? It has to be to generate revenue as preventing theft has been covered with the security cameras and the responsiveness of your security man.

Harold W.
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Customer did not leave a comment.

Ryan W.
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There are many locations in Idaho Falls but I always use this one. I had multiple issues on this trip the main one being mechanical problems (The only thing I didn't have a problem with was the u-haul trailer) but the employees here were understanding even though I was causing other customers to lose their Reservations. Thanks, and sorry again for all the problems.

IVAN A.
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This location has nice friendly employees with very great customer service. I will be coming here again! Thank you for a positive expierence! God bless you all!

Patricia L.
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Great customer service from Brianna.

Lorin D.
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Customer did not leave a comment.

LAURIE S.
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The employees were very helpful. They were great to work with!!

KYLE W.
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MITCHELL P.
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AMY H.
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BENJAMIN WAYNE S.
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Very good equipment, excellent systems and amazing service from the people. I have to revise way upward my long-held opinion of the U-haul experience!

ALDO B.
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The manager was great!! Everything was ready to go. He helped us hook up the car carrier and made sure all connections were connected and working properly. Thanks so much!!

DALE C G.
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Nothing- you met all expectations

Kyle R.
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She was very helpful and happy!

LAURIE S.
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Everything was great!

KENNETH B.
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Customer did not leave a comment.

JENNIFER Q.
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Randy R.
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EMILY T.
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The manager who checked me out with a 10' truck was very efficient and professional. Only thing about my experience was the key did not work in the ignition properly and it took awhile to start the truck by jiggling the key and moving the steering wheel back and forth. Very irritating when one is in a hurry and needs to start the truck. The "helper" said, "yes, I know and I have told them about it" but obviously someone isn't listening.

Leslie J.
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Use this local frequently. Great service! Inventory is good. Always have the supplies I need.

RANDY R.
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Customer did not leave a comment.

sandy D.
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I would never store boxes with U-Haul again. We were told the boxes would be in a climate-controlled building. apparently to U-Haul that means just kept out of the rain. Our boxes were keep in a very hot and humid area for a year. Our furniture, Books, some of which are irreplaceable were covered in mold. Water got into at least one box. Every box we found damage to our belongings. Rust covered all metal items. My husband's shopsmith, and Tablesaw will have to be reconditioned. Our wood furnishings, The blankets that they provided actually stuck to the wood. So they too have to be refinished. 2 of the boxes the locks were broken off. If I were you, I would never store with U-Haul!!! 6000.00 to Ship and we paid 150 dollars a month. Bad Business! Sandy Dover A Very Very Unhappy Customer.

HEIDI J.
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Truck had engine light come on when we first started our journey had to take to a mechanic in Afton Wyoming wait until morning late start 1 tank of gas later and not even 100 miles down the road, issue was gas cap and engine light. Well further into trip day 2 still having issues but no phone service. No tail light on trailer, headlight very dim almost out on drivers side. Day 3 noticed one trailer wheel missing lug nuts and others very loose. Had to spend another night in hotel because of late start from mechanic, only had 2 hours left to go but with so much wildlife couldn't push through safely. I have pictures of everything. I would like some kind of compensation for my nightmare. Also got in a wreck 1 mile before return. Thank heavens for insurance. That truck seriously needs to be looked at.

JAy S.
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Customer did not leave a comment.

JASON CLUCAS C.
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The guys were super cool, squared me away in no time which was perfect for my short notice needs! No hassles, and worked with me to get accomplish my goals in a cost effective manner!

Angela S.
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This location was great it is right off the main road going through town. But when we went to see about getting a uhaul they didnt have a small one there that went one way so we had to get a fifteen foot one so we got it the boy that first looked up things for us found towns close to where we was going but when I rented it the girl could not find any of the towns so we had to take the truck to a town far away from us. When we got it we paid 700.00 which they told us would be a flat rate and we just had to fill it up and make sure it is clean so we did an then we got charged milage an that cost another 85.00 so we fill we have been cheated out of money by them so just be careful when u get one from that place.

Randall B.
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Brandi and Krysalyn did an outstanding job! Thank you

VALERIE M.
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Customer did not leave a comment.

Larry B.
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The trailer I rented may have been an older model...one side had great tie downs while the driver side had an older style that made it very difficult to tie down my stuff. Upgrade your tie downs so all sides are the same!

Kaden B.
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Customer did not leave a comment.

Sean C.
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Kryslyn did an outstanding job. Friendly, efficient, funny. Kudos!

ALLEN P.
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Better customer service by making them feel as a family member.

Lesley B.
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Customer did not leave a comment.

Paul J.
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The drop off was at the same location as I requested.

Gail G.
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Customer did not leave a comment.

Maureen W.
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I wish we had been given a truck with cruise control!!!

MICHAEL Z.
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MICHAEL M.
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Gregory T.
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I had reserved a pickup at Rigby, ID, but they did not have the trailer I reserved. I had to drive back to IF to get a trailer.

Steven C.
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Fast and easy check-in.

WILL H.
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Scott M.
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Lawrence C.
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Check personnel could have been more friendly and helpful.

megan m. | Overall Experience |
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Customer did not leave a comment.

CHRISTINE C.
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Customer did not leave a comment.

LINDA H.
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Customer did not leave a comment.

Montana S. | First Impressions |
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You all were amazing and very respectful and patient. We really appreciate you! Best customer service and great storage units and very affordable! I would recommend uhaul storage and uhaul to anyone! Also the workers were very sweet and understanding!

BRAD H. | Overall Experience |
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Customer did not leave a comment.

sean f. | Overall Experience |
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Customer did not leave a comment.

michelle m. | Overall Experience |
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Your staff truly made this a wonderful experience! Everybody was so friendly and helpful. Every time I walked in with a question somebody was attentive. I was able to get in the facilities as often as I needed to and it is so clean and smelled fresh! The floors looked like they are mopped frequently. The paint is pristine. So impressed!

Melanie M. | Overall Experience |
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Customer did not leave a comment.

sean f. | First Impressions |
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Very helpful staff!

MICHAEL K. | Overall Experience |
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Only snag was the gate. It didn't always open.

Jack S. | First Impressions |
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Perfect experience on both ends of the move, as always. You hire great people, thanks!

James N. | Overall Experience |
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Customer did not leave a comment.

Jeannette D. | First Impressions |
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Customer did not leave a comment.

katie s. | Overall Experience |
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Customer did not leave a comment.

Stephen A. | First Impressions |
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Friendly professional staff Who took care of all my questions and assisted me with my moving needs.

Skye H. | Overall Experience |
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Everything was good.

Janet S. | Overall Experience |
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None

Tausha H. | First Impressions |
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The call center was the most ridiculous experience I’ve ever dealt with. They couldn’t get themselves in order, giving me wrong information sent me four different locations for storage. Outrageous.

gwen s. | First Impressions |
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Nice rental made and comptehensive service.

Steven/Wendy L. | First Impressions |
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Good service. Truck completed cross country haul without a problem. I never questioned the truck's safety.

RAE N. | Overall Experience |
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I held a unit for not quite 3 years . They raised the rates every year for everyone even if they had only been renting a short time. No actual improvements noted.

VANCE A. | Overall Experience |
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Unpaved parking + windy Idaho Falls allows TONS of dust into your unit, burying all your stuff. Rates were outrageous, increase min. of yearly, 24/7 access is extra. Lighting awful in unit after dark.

Center for Spiritual Living I. | Overall Experience |
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Everything was great

KRYS L. | First Impressions |
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Very helpful!

Chad M. | First Impressions |
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The manager did an awesome job. He really knows a lot about Uhaul.

Stephen F. | First Impressions |
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The system didnt want to take my payment. It waa an hour long process. Then they forgot to add in my 24 hour access so I could use my storage after hours.

Jessica M. | Overall Experience |
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Clean, easy to use after hours, great staff.

BILL L. | Overall Experience |
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Need to get drive thru gate fixed. Does not close properly due to being bent by heavy winds

David S. | Overall Experience |
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.

Cynthia C. | Overall Experience |
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All good

Heather K. | Overall Experience |
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We scheduled delivery and it took 24 hours from our scheduled delivery to get our boxes. We initiated all communication with them. A simple call to let us know they would be late or plans.

Vincent C. | Overall Experience |
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Worked well

Robert H. | Overall Experience |
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Carl and crew are by FAR the BEST. This was both a move to then store and pick up to move from. Made this the easiest smoothest transition ever. Deserves more then just a letter from me!

Jeff H. | Overall Experience |
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Worked well for our need

Christy R. | Reservation |
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The uhaul rental in Murray,Utah was very rushed. The uhaul rental return in Idaho falls was excellent and very through. The uhaul rental of Utah gave a code for free storage unit that did not exist.

sam s. | Overall Experience |
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Excellent service.

Charlotte M. | Overall Experience |
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Always courteous. Never had a problem with my vehicle storage. Felt secured.

larry m. | Overall Experience |
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I especially enjoyed the professionalism from Brandy Nelson who was very informative about their storage lockers.

marilyn p. | Overall Experience |
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Excellent service; staff responsive and very courteous. Highly recommend using U-boxes for temporary storage.

MARLENE G. | Overall Experience |
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I was well pleased with the facility. My units were clean and always at a satisfactory temperature. The staff was courteous and helpful. I will certainly remember this service should I need it again.

Brittany W. | Overall Experience |
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The only issue I had was the door on the side. It was hard to try to maneuver one of the Uhaul carts out of the door. Other than that, I enjoyed my experience with Uhaul

No reviews have been submitted for this location.

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