Customer Reviews for U-Haul Moving & Storage of Idaho Falls

3779 reviews

1091 Northgate Mile   Idaho Falls, ID 83401
(N Of Municipal Golf Course)

(208) 524-3585

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(208) 524-3585

1091 Northgate Mile
Idaho Falls, ID 83401
(N Of Municipal Golf Course)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service was fantastic and the staff most enjoyable to do business with. If I should need U-Haul services again, I hope the same staff will be there to help me.

BETH S. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

HENRY A. 
Rating:
5.0

All was good

ALBERT P. 
Rating:
4.0

Customer did not leave a comment.

BRENT G. 
Rating:
5.0

Customer did not leave a comment.

REINO M. 
Rating:
5.0

I have no suggestions, great experience!

BRENT D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer service was excellent they're amazing at what they do

KRISTOPHER O. 
Rating:
4.0

Customer did not leave a comment.

JAMES O. 
Rating:
5.0

Customer did not leave a comment.

Letty A P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONNALD EARL J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Thanks for the good service and clean, safe storage space!

Hilary T.  |  First Impressions 
Rating:
3.0

I rented this truck for 4 hours and was double charged for everything. Will not rent from uhaul again

ROBERT F. 
Rating:
3.0

The doorknob unit is broken and doesn’t want to open really or close and there was no lock in the unit...is it possible to get another unit??...

Richmond M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert s M. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
3.0

Nothing really everything went smoothly no problems 👍

JOSEPH R. 
Rating:
4.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

The manager was extremely courteous and understood customer service.

GEORGE D. 
Rating:
5.0

Customer did not leave a comment.

JASON T. 
Rating:
5.0

Thank you

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

Angelica B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

Really good experience.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Cory C. 
Rating:
5.0

Check the wiper blades for streaking before renting it out. Also, shut the passenger door more firmly, i had to stop and re-shut it due to wind noise.

Ray R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN N. 
Rating:
5.0

Was quoted $59.95 but charged $91.75. Typical of U-Haul 😕

LORIN C. 
Rating:
5.0

didn't have to leave my vehicle, so easy!

john W. 
Rating:
5.0

Customer did not leave a comment.

Wolfgang T. 
Rating:
3.0

The people were very helpful, fast and courteous.

J H. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Oil life was at 0%

JONATHAN L. 
Rating:
4.0

Customer did not leave a comment.

Tisha F.  |  Overall Experience 
Rating:
3.0

I was given a 27 in truck for the price of a 10 ft truck however and the end I notice they charge me for 27 inch

Annemarie J. 
Rating:
5.0

Very helpful staff fast and great service will use again

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Tab R. 
Rating:
5.0

Kris was professional, helpful and immediate.

CARLYSLE S. 
Rating:
5.0

Customer did not leave a comment.

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

LUIS N. 
Rating:
5.0

Awesome customer service

Sara C. 
Rating:
4.0

Customer did not leave a comment.

Dale K. 
Rating:
5.0

Customer did not leave a comment.

GARY E. 
Rating:
5.0

Thanks for your service...

richard W. 
Rating:
5.0

Brandy did a great job. The fella who received the trailer was courteous.

ERIK D. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY K. 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
5.0

Customer did not leave a comment.

NATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Michael J.  |  First Impressions 
Rating:
5.0

They were helpful and answered all of my questions. I was able to use my first month of free storage so easily. I thank Uhaul for having such great employees.

LAURAANNE P. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
4.0

Customer did not leave a comment.

Chad O. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Rental went well and accomplished the job at hand. I reserved the trailer for a Tuesday and did not find out that the material that I would be hauling could not be available to me until Wednesday morning. I called the U-HAUL store at 7; AM Tuesday morning and advised that I needed to postpone the reservation until Wednesday morning. No problem was the response. Great Job Guys. EZ-PEZY check out and drop off. Thank You.

NOLAN G. 
Rating:
5.0

The General Manager who helped me was excellent. Great customer service.

MATTHEW U. 
Rating:
5.0

Have the U-Haul Truck full of gas.

Brian C. 
Rating:
4.0

Customer did not leave a comment.

Nathanael F. 
Rating:
4.0

Thanks for your help in my time of need

James F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tisha F.  |  First Impressions 
Rating:
5.0

Only issue was the rear access door was extremely hard to lower. Customer support was great. Thanks

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Brittany W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

ARN B.  |  Overall Experience 
Rating:
5.0

I was very blessed to be in the facilities.very caring!

Annie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy G. 
Rating:
3.0

The steering wheel was not aligned and there was no sound so I had to drive in silence. The radio system didn't work. I've never needed a uhaul so I didn't know how they were supposed to drive. The steering wheel was way out of line and loose. Was scary to drive on the highway. Had to pull over quite a bit. Was not a pleaser experience.

Jorge M. 
Rating:
3.0

I was there afterhours reorganizing. And I was approached by the facility manager and a sales associate claiming I was living in the unit. Also, I notified the facility I was moving out. A day before I moved out my passcode was terminated I was still paid up one extra day. They automatically assume I was not going to pay my bill and lock up my stuff. Wrong!!! While moving out my stuff on a sunday they came to me ans told me that I would have to come back on the next day to finish. Because my code was canceled and they wabted to go home for the eveing. I had every right to stay and finish moving out my belongings. I was a customer over a year. My rental payment were never late. I alway ckean my bin and everything around it.

John C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jameson V. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
5.0

Customer did not leave a comment.

Jackson F. 
Rating:
4.0

Customer did not leave a comment.

ARN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLARK H. 
Rating:
5.0

Outstanding customer service!

MARK W. 
Rating:
5.0

this location was great. reserved a 5x12 on line, but really wanted a 5x10. when i got there they checked there inventory and found they had one available. changed the paper work. and i was all set. great customer service!!! thank you.

Robert B. 
Rating:
5.0

Chris the manager is amazing! He actually made moving an easy stress-free experience. 100% better in every category than the Ryder Truck rental in this town.

MELANIE H. 
Rating:
5.0

Very friendly and helpful staff

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
4.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

This location is clean and organized. The interior is a little overrun with moving boxes for sale. The parking lot is well organized. The staff is organized and efficient.

Karman K. 
Rating:
5.0

Nothing to improve OUTSTANDING CUSTOMER SERVICE AND PROFESSIONALISM!

SCOTTERIC N. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

Luis B. 
Rating:
5.0

Customer did not leave a comment.

NEAL G. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
4.0

Just keep doing what you're doing. U-Haul hasn't let me down yet.

CHAD F. 
Rating:
5.0

Customer did not leave a comment.

Abraham R. 
Rating:
5.0

Customer did not leave a comment.

TAMARA R. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
3.0

Customer did not leave a comment.

lilina a.  |  Overall Experience 
Rating:
5.0

The service people are amazing thank you

Anthonette V. 
Rating:
5.0

Excellent staff. Moving is stressful, they made it easy for me to get the job done.

James K.  |  First Impressions 
Rating:
5.0

Other than being sent to the wrong location to get the trailer everything went smooth as usual.

Bill C. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

This is the third time I have rented a storage unit at this location. The service in the past has been ok, but the people in the past didn't always seem like they had enough support, maybe understaffed, slow, poor knowledge of the computer system. Overall, a lackluster experience In contrast, My experience yesterday was excellent! A guy named Kristopher checked me in, he was very knowledgeable, efficient and friendly. The whole process was quick. A very sweet girl named Holly showed me to my rental unit. I really appreciated the service I received yesterday, thank you for making it easy!

LILLIian L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen N. 
Rating:
5.0

Customer did not leave a comment.

Traci M. 
Rating:
5.0

Drop off was quick, easy, and friendly, even though I returned it a day earlier than planned and didn't have an appointment.

Lynell D. 
Rating:
4.0

Customer did not leave a comment.

CHAD F.  |  First Impressions 
Rating:
4.0

When you call there is an extremely long wait!! So make sure you're not in a hurry to make a reservation. The staff was extremely friendly and the truck was clean with the exception of the inside of the window. We had to wash the inside again due to white marks left on the inside of it.

kari C. 
Rating:
1.0

staff and customers not wearing masks indoors, against CDC recommendations and Bonneville county mask mandate. in the future I will prioritize businesses that do the bare minimum to try to stay safe

Cathy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer E. 
Rating:
5.0

The only negative aspect of my experience was that when I called to make a reservation I was put on hold for over 20 minutes and finally hung up and called back. I also had to wait in line for 15 minutes to pick up my trailer while the one person at the counter helped two other people in front of me. I had used the online checkin process that purported to reduce my pickup time by 50%. It appeared to me that the UHaul location was short-staffed and could have offered more timely and efficient customer service with additional staff.

CALVIN O. 
Rating:
5.0

Everything was perfect. I was even reimbursed for unused pads without asking. Well done and thank you to everyone.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Gail G. 
Rating:
5.0

The mobile checkout was VERY SLOW. It would have been considerably faster to use the office checkout.

Theron M. 
Rating:
2.0

Customer did not leave a comment.

constance B. 
Rating:
5.0

The crew is awesome at this location, super friendly and appear to genuinely love their job and helping the customer. I've done business at this location three times with the same awesome results, no suggestions for improvement.

Jayson S. 
Rating:
5.0

You did very well

William S. 
Rating:
5.0

Great just what I needed. Good facility and staff.

Melinda L.  |  First Impressions 
Rating:
5.0

Arrived with a nationally made reservation that was not in your system. We needed several months of storage for our car trailer.The staff moved "heaven and earth" to accomodate our storage need. Thanks so much for creating a space for us.Would highly recommend this business to others.

HOMER D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Everything was terrific. Why was I addressed in Spanish on the second part of this survey ?

ken s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick A.  |  Overall Experience 
Rating:
5.0

The fella that helped me rent a small storage was fantastic...the next day I came back and was confused and he absolutely helped mentor figure out his to handle my business. 200% great service. .

Brenda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald T.  |  Overall Experience 
Rating:
3.0

We sold our house. The new one isn’t ready to move into so we are staying in one of the kids basements. My husband is having surgery. We have to move our things from the unit the day before. In all of the confusion we can’t find the keys to the lock. It’s our lock. We just need to get the unit unloaded before my husband has surgery on his arm and is incapacitated for 6 months. We apparently missed the fine print that says we can’t cut our own lock off of the unit. Your security man acted like we had breeched a nuclear facility The staff will grant us access to our stuff for a few dollars Or.... we can pay a complete stranger to breech the lock. This seems unethical and at least nonsensical. It most certainly showed a lack of compassion. What is the point of this policy anyway? It has to be to generate revenue as preventing theft has been covered with the security cameras and the responsiveness of your security man.

Lane J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

megan m.  |  Overall Experience 
Rating:
5.0

You all were amazing and very respectful and patient. We really appreciate you! Best customer service and great storage units and very affordable! I would recommend uhaul storage and uhaul to anyone! Also the workers were very sweet and understanding!

Montana S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRAD H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sean f.  |  Overall Experience 
Rating:
5.0

Your staff truly made this a wonderful experience! Everybody was so friendly and helpful. Every time I walked in with a question somebody was attentive. I was able to get in the facilities as often as I needed to and it is so clean and smelled fresh! The floors looked like they are mopped frequently. The paint is pristine. So impressed!

michelle m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie M.  |  Overall Experience 
Rating:
5.0

Very helpful staff!

sean f.  |  First Impressions 
Rating:
4.0

Only snag was the gate. It didn't always open.

MICHAEL K.  |  Overall Experience 
Rating:
5.0

Perfect experience on both ends of the move, as always. You hire great people, thanks!

Jack S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeannette D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

katie s.  |  Overall Experience 
Rating:
5.0

Friendly professional staff Who took care of all my questions and assisted me with my moving needs.

Stephen A.  |  First Impressions 
Rating:
5.0

Everything was good.

Skye H.  |  Overall Experience 
Rating:
4.0

None

Janet S.  |  Overall Experience 
Rating:
1.0

The call center was the most ridiculous experience I’ve ever dealt with. They couldn’t get themselves in order, giving me wrong information sent me four different locations for storage. Outrageous.

Tausha H.  |  First Impressions 
Rating:
4.0

Nice rental made and comptehensive service.

gwen s.  |  First Impressions 
Rating:
4.0

Good service. Truck completed cross country haul without a problem. I never questioned the truck's safety.

Steven/Wendy L.  |  First Impressions 
Rating:
4.0

I held a unit for not quite 3 years . They raised the rates every year for everyone even if they had only been renting a short time. No actual improvements noted.

RAE N.  |  Overall Experience 
Rating:
1.0

Unpaved parking + windy Idaho Falls allows TONS of dust into your unit, burying all your stuff. Rates were outrageous, increase min. of yearly, 24/7 access is extra. Lighting awful in unit after dark.

VANCE A.  |  Overall Experience 
Rating:
5.0

Everything was great

Center for Spiritual Living I.  |  Overall Experience 
Rating:
5.0

Very helpful!

KRYS L.  |  First Impressions 
Rating:
5.0

The manager did an awesome job. He really knows a lot about Uhaul.

Chad M.  |  First Impressions 
Rating:
3.0

The system didnt want to take my payment. It waa an hour long process. Then they forgot to add in my 24 hour access so I could use my storage after hours.

Stephen F.  |  First Impressions 
Rating:
5.0

Clean, easy to use after hours, great staff.

Jessica M.  |  Overall Experience 
Rating:
4.0

Need to get drive thru gate fixed. Does not close properly due to being bent by heavy winds

BILL L.  |  Overall Experience 
Rating:
5.0

.

David S.  |  Overall Experience 
Rating:
5.0

All good

Cynthia C.  |  Overall Experience 
Rating:
3.0

We scheduled delivery and it took 24 hours from our scheduled delivery to get our boxes. We initiated all communication with them. A simple call to let us know they would be late or plans.

Heather K.  |  Overall Experience 
Rating:
4.0

Worked well

Vincent C.  |  Overall Experience 
Rating:
5.0

Carl and crew are by FAR the BEST. This was both a move to then store and pick up to move from. Made this the easiest smoothest transition ever. Deserves more then just a letter from me!

Robert H.  |  Overall Experience 
Rating:
5.0

Worked well for our need

Jeff H.  |  Overall Experience 
Rating:
4.0

The uhaul rental in Murray,Utah was very rushed. The uhaul rental return in Idaho falls was excellent and very through. The uhaul rental of Utah gave a code for free storage unit that did not exist.

Christy R.  |  Reservation 
Rating:
5.0

Excellent service.

sam s.  |  Overall Experience 
Rating:
5.0

Always courteous. Never had a problem with my vehicle storage. Felt secured.

Charlotte M.  |  Overall Experience 
Rating:
5.0

I especially enjoyed the professionalism from Brandy Nelson who was very informative about their storage lockers.

larry m.  |  Overall Experience 
Rating:
5.0

Excellent service; staff responsive and very courteous. Highly recommend using U-boxes for temporary storage.

marilyn p.  |  Overall Experience 
Rating:
5.0

I was well pleased with the facility. My units were clean and always at a satisfactory temperature. The staff was courteous and helpful. I will certainly remember this service should I need it again.

MARLENE G.  |  Overall Experience 
Rating:
5.0

The only issue I had was the door on the side. It was hard to try to maneuver one of the Uhaul carts out of the door. Other than that, I enjoyed my experience with Uhaul

Brittany W.  |  Overall Experience 
No reviews have been submitted for this location.

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