Customer Reviews for U-Haul Moving & Storage of Idaho Falls

3818 reviews

1091 Northgate Mile   Idaho Falls, ID 83401
(N Of Municipal Golf Course)

(208) 524-3585

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(208) 524-3585

1091 Northgate Mile
Idaho Falls, ID 83401
(N Of Municipal Golf Course)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DELYN W. 
Rating:
5.0

Customer did not leave a comment.

MARTA S. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY P. 
Rating:
5.0

Customer did not leave a comment.

BARBARA A C. 
Rating:
4.0

running lights on trailer were broken so you not only messed up my entire summer, but you put my life at risk. Never coming back. Never.

James E. 
Rating:
5.0

One tire was inflated to bead-seating pressure and the other to the pressure listed on the tire's sidewall. Trailer rode very rough as a result. Personnel who did the check-out, hook-up, return, and disconnect processes were friendly, competent, and helpful. I'd rent here (Northgate Mile) again.

Alan D. 
Rating:
5.0

Customer did not leave a comment.

Perry R. 
Rating:
5.0

The online experience was a complete fail. I always had to call to talk to a live person to make changes or get anything accomplished. So the people I worked with were pretty nearly all excellent, but the computer database kept defaulting to an 8-year old address I once had and would not allow me to change my contact phone number which is crucial for the day-before-rental scheduling. Also I had to drive an hour from my home location to pick up a truck even though I reserved one weeks in advance.

ERIC R. 
Rating:
5.0

Extremely satisfied with your personal, went out of their way to get the size of moving truck required when I needed it.thank you very much... Only thing I disliked was the fuel mileage...HAHAHA

JAMES H. 
Rating:
5.0

The printer was out of service at this location and I could only get an email receipt. On the other hand, maybe it is time to give up paper and just sent email. It was a really good rental expierience -- quick, easy and I appreciated getting the maximum LDW coverage for peace of mind. The truck worked well and the overall price was quite reasonable. Thank you U-Haul.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

KELLY K. 
Rating:
3.0

Customer did not leave a comment.

RANDY S. 
Rating:
5.0

I reserved a truck about a month before the reservation and reserved a 20' truck. A few days before pickup, I learned that I would need to drive about 160 miles (round trip) to pick up a 20' truck, so I ended up settling for a 15' truck, and was not able to fit all of my belongings I was planning to bring for my move. Staff was extremely friendly

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

SHAWN S. 
Rating:
4.0

Customer did not leave a comment.

ELISEO R. 
Rating:
4.0

Customer did not leave a comment.

Kellen G. 
Rating:
5.0

Dropped off after hours. On the phone the employee was knowledgeable and friendly

Nickolis S. 
Rating:
5.0

Great customer service. everyone was very nice and helpful. Very efficient pick up and drop off.

RICHARD Y. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Brian G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy J. 
Rating:
5.0

Best experience I have had with u haul!! Kristofer made my world I have now moved with u haul more than 10 times and he singley made this the best whatever I needed however they could do it he was there :)

Kristopher H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Great customer service.

Valerie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Sherry B. 
Rating:
4.0

They were timely with the move in paperwork, very clear about the process to enter bldg after office hours. They noted all fees associated with late payments offered auto withdrawal options, other payment options. Thanks Uhaul

Charles B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGEL J. 
Rating:
5.0

Chris and the other employee were friendly, professional and very helpful.

Stefan R. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN RYAN H. 
Rating:
3.0

We were given an option to rent a u-haul with a months free storage rent only to arrive in Utah and the storage unit building (Ogden self storage) no longer worked with U-haul. We were told wrongful destination and wrongful information. We chose that storage unit location because of the free months rent (which was all we needed). Now we are paying 128 or similar pricing to for the storage since nobody else was open that day...

DEMI A. 
Rating:
5.0

Customer did not leave a comment.

RILEY W. 
Rating:
4.0

It's a nice unit and your staff are nice, I knew the old manager Karl he did a good job. Chris is also doing a good job there are a lot of people there I'm not sure all of their names but I have never seen anyone their messing around or not working. I would say that store has a good staff.

Jared B.  |  First Impressions 
Rating:
4.0

Good staff and good company.

Charles C.  |  First Impressions 
Rating:
4.0

The staff at Uhaul in Idaho Falls was extremely helpful and friendly.

YVES C.  |  Online Move In 
Rating:
5.0

checking in on line made it easier for staff to get us in and out. Very quick process

David B. 
Rating:
3.0

Im being charged for a day that i didnt have it

JANEL H. 
Rating:
5.0

Customer did not leave a comment.

HENRY A. 
Rating:
5.0

Customer did not leave a comment.

MASON K. 
Rating:
5.0

Service was fantastic and the staff most enjoyable to do business with. If I should need U-Haul services again, I hope the same staff will be there to help me.

BETH S. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

HENRY A. 
Rating:
5.0

All was good

ALBERT P. 
Rating:
4.0

Customer did not leave a comment.

BRENT G. 
Rating:
5.0

Customer did not leave a comment.

REINO M. 
Rating:
5.0

I have no suggestions, great experience!

BRENT D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer service was excellent they're amazing at what they do

KRISTOPHER O. 
Rating:
4.0

Customer did not leave a comment.

JAMES O. 
Rating:
5.0

Customer did not leave a comment.

Letty A P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONNALD EARL J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Thanks for the good service and clean, safe storage space!

Hilary T.  |  First Impressions 
Rating:
3.0

I rented this truck for 4 hours and was double charged for everything. Will not rent from uhaul again

ROBERT F. 
Rating:
3.0

The doorknob unit is broken and doesn’t want to open really or close and there was no lock in the unit...is it possible to get another unit??...

Richmond M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert s M. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
3.0

Nothing really everything went smoothly no problems 👍

JOSEPH R. 
Rating:
4.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

The manager was extremely courteous and understood customer service.

GEORGE D. 
Rating:
5.0

Customer did not leave a comment.

JASON T. 
Rating:
5.0

Thank you

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

Angelica B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

Really good experience.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Cory C. 
Rating:
5.0

Check the wiper blades for streaking before renting it out. Also, shut the passenger door more firmly, i had to stop and re-shut it due to wind noise.

Ray R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN N. 
Rating:
5.0

Was quoted $59.95 but charged $91.75. Typical of U-Haul 😕

LORIN C. 
Rating:
5.0

didn't have to leave my vehicle, so easy!

john W. 
Rating:
5.0

Customer did not leave a comment.

Wolfgang T. 
Rating:
3.0

The people were very helpful, fast and courteous.

J H. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Oil life was at 0%

JONATHAN L. 
Rating:
4.0

Customer did not leave a comment.

Tisha F.  |  Overall Experience 
Rating:
3.0

I was given a 27 in truck for the price of a 10 ft truck however and the end I notice they charge me for 27 inch

Annemarie J. 
Rating:
5.0

Very helpful staff fast and great service will use again

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Tab R. 
Rating:
5.0

Kris was professional, helpful and immediate.

CARLYSLE S. 
Rating:
5.0

Customer did not leave a comment.

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

LUIS N. 
Rating:
5.0

Awesome customer service

Sara C. 
Rating:
4.0

Customer did not leave a comment.

Dale K. 
Rating:
5.0

Customer did not leave a comment.

GARY E. 
Rating:
5.0

Thanks for your service...

richard W. 
Rating:
5.0

Brandy did a great job. The fella who received the trailer was courteous.

ERIK D. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY K. 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
5.0

Customer did not leave a comment.

NATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Michael J.  |  First Impressions 
Rating:
5.0

They were helpful and answered all of my questions. I was able to use my first month of free storage so easily. I thank Uhaul for having such great employees.

LAURAANNE P. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
4.0

Customer did not leave a comment.

Chad O. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Rental went well and accomplished the job at hand. I reserved the trailer for a Tuesday and did not find out that the material that I would be hauling could not be available to me until Wednesday morning. I called the U-HAUL store at 7; AM Tuesday morning and advised that I needed to postpone the reservation until Wednesday morning. No problem was the response. Great Job Guys. EZ-PEZY check out and drop off. Thank You.

NOLAN G. 
Rating:
5.0

The General Manager who helped me was excellent. Great customer service.

MATTHEW U. 
Rating:
5.0

Have the U-Haul Truck full of gas.

Brian C. 
Rating:
4.0

Customer did not leave a comment.

Nathanael F. 
Rating:
4.0

Thanks for your help in my time of need

James F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tisha F.  |  First Impressions 
Rating:
5.0

Only issue was the rear access door was extremely hard to lower. Customer support was great. Thanks

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Brittany W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

ARN B.  |  Overall Experience 
Rating:
5.0

I was very blessed to be in the facilities.very caring!

Annie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy G. 
Rating:
3.0

The steering wheel was not aligned and there was no sound so I had to drive in silence. The radio system didn't work. I've never needed a uhaul so I didn't know how they were supposed to drive. The steering wheel was way out of line and loose. Was scary to drive on the highway. Had to pull over quite a bit. Was not a pleaser experience.

Jorge M. 
Rating:
3.0

I was there afterhours reorganizing. And I was approached by the facility manager and a sales associate claiming I was living in the unit. Also, I notified the facility I was moving out. A day before I moved out my passcode was terminated I was still paid up one extra day. They automatically assume I was not going to pay my bill and lock up my stuff. Wrong!!! While moving out my stuff on a sunday they came to me ans told me that I would have to come back on the next day to finish. Because my code was canceled and they wabted to go home for the eveing. I had every right to stay and finish moving out my belongings. I was a customer over a year. My rental payment were never late. I alway ckean my bin and everything around it.

John C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jameson V. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
5.0

Customer did not leave a comment.

Jackson F. 
Rating:
4.0

Customer did not leave a comment.

ARN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLARK H. 
Rating:
5.0

Outstanding customer service!

MARK W. 
Rating:
5.0

this location was great. reserved a 5x12 on line, but really wanted a 5x10. when i got there they checked there inventory and found they had one available. changed the paper work. and i was all set. great customer service!!! thank you.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

lilina a.  |  Overall Experience 
Rating:
5.0

Excellent staff. Moving is stressful, they made it easy for me to get the job done.

James K.  |  First Impressions 
Rating:
5.0

This is the third time I have rented a storage unit at this location. The service in the past has been ok, but the people in the past didn't always seem like they had enough support, maybe understaffed, slow, poor knowledge of the computer system. Overall, a lackluster experience In contrast, My experience yesterday was excellent! A guy named Kristopher checked me in, he was very knowledgeable, efficient and friendly. The whole process was quick. A very sweet girl named Holly showed me to my rental unit. I really appreciated the service I received yesterday, thank you for making it easy!

LILLIian L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHAD F.  |  First Impressions 
Rating:
1.0

staff and customers not wearing masks indoors, against CDC recommendations and Bonneville county mask mandate. in the future I will prioritize businesses that do the bare minimum to try to stay safe

Cathy D.  |  Overall Experience 
Rating:
5.0

Great just what I needed. Good facility and staff.

Melinda L.  |  First Impressions 
Rating:
5.0

Arrived with a nationally made reservation that was not in your system. We needed several months of storage for our car trailer.The staff moved "heaven and earth" to accomodate our storage need. Thanks so much for creating a space for us.Would highly recommend this business to others.

HOMER D.  |  Overall Experience 
Rating:
5.0

Everything was terrific. Why was I addressed in Spanish on the second part of this survey ?

ken s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick A.  |  Overall Experience 
Rating:
5.0

The fella that helped me rent a small storage was fantastic...the next day I came back and was confused and he absolutely helped mentor figure out his to handle my business. 200% great service. .

Brenda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald T.  |  Overall Experience 
Rating:
3.0

We sold our house. The new one isn’t ready to move into so we are staying in one of the kids basements. My husband is having surgery. We have to move our things from the unit the day before. In all of the confusion we can’t find the keys to the lock. It’s our lock. We just need to get the unit unloaded before my husband has surgery on his arm and is incapacitated for 6 months. We apparently missed the fine print that says we can’t cut our own lock off of the unit. Your security man acted like we had breeched a nuclear facility The staff will grant us access to our stuff for a few dollars Or.... we can pay a complete stranger to breech the lock. This seems unethical and at least nonsensical. It most certainly showed a lack of compassion. What is the point of this policy anyway? It has to be to generate revenue as preventing theft has been covered with the security cameras and the responsiveness of your security man.

Lane J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

megan m.  |  Overall Experience 
Rating:
5.0

You all were amazing and very respectful and patient. We really appreciate you! Best customer service and great storage units and very affordable! I would recommend uhaul storage and uhaul to anyone! Also the workers were very sweet and understanding!

Montana S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRAD H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sean f.  |  Overall Experience 
Rating:
5.0

Your staff truly made this a wonderful experience! Everybody was so friendly and helpful. Every time I walked in with a question somebody was attentive. I was able to get in the facilities as often as I needed to and it is so clean and smelled fresh! The floors looked like they are mopped frequently. The paint is pristine. So impressed!

michelle m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie M.  |  Overall Experience 
Rating:
5.0

Very helpful staff!

sean f.  |  First Impressions 
Rating:
4.0

Only snag was the gate. It didn't always open.

MICHAEL K.  |  Overall Experience 
Rating:
5.0

Perfect experience on both ends of the move, as always. You hire great people, thanks!

Jack S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeannette D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

katie s.  |  Overall Experience 
Rating:
5.0

Friendly professional staff Who took care of all my questions and assisted me with my moving needs.

Stephen A.  |  First Impressions 
Rating:
5.0

Everything was good.

Skye H.  |  Overall Experience 
Rating:
4.0

None

Janet S.  |  Overall Experience 
Rating:
1.0

The call center was the most ridiculous experience I’ve ever dealt with. They couldn’t get themselves in order, giving me wrong information sent me four different locations for storage. Outrageous.

Tausha H.  |  First Impressions 
Rating:
4.0

Nice rental made and comptehensive service.

gwen s.  |  First Impressions 
Rating:
4.0

Good service. Truck completed cross country haul without a problem. I never questioned the truck's safety.

Steven/Wendy L.  |  First Impressions 
Rating:
4.0

I held a unit for not quite 3 years . They raised the rates every year for everyone even if they had only been renting a short time. No actual improvements noted.

RAE N.  |  Overall Experience 
Rating:
1.0

Unpaved parking + windy Idaho Falls allows TONS of dust into your unit, burying all your stuff. Rates were outrageous, increase min. of yearly, 24/7 access is extra. Lighting awful in unit after dark.

VANCE A.  |  Overall Experience 
Rating:
5.0

Everything was great

Center for Spiritual Living I.  |  Overall Experience 
Rating:
5.0

Very helpful!

KRYS L.  |  First Impressions 
Rating:
5.0

The manager did an awesome job. He really knows a lot about Uhaul.

Chad M.  |  First Impressions 
Rating:
3.0

The system didnt want to take my payment. It waa an hour long process. Then they forgot to add in my 24 hour access so I could use my storage after hours.

Stephen F.  |  First Impressions 
Rating:
5.0

Clean, easy to use after hours, great staff.

Jessica M.  |  Overall Experience 
Rating:
4.0

Need to get drive thru gate fixed. Does not close properly due to being bent by heavy winds

BILL L.  |  Overall Experience 
Rating:
5.0

.

David S.  |  Overall Experience 
Rating:
5.0

All good

Cynthia C.  |  Overall Experience 
Rating:
3.0

We scheduled delivery and it took 24 hours from our scheduled delivery to get our boxes. We initiated all communication with them. A simple call to let us know they would be late or plans.

Heather K.  |  Overall Experience 
Rating:
4.0

Worked well

Vincent C.  |  Overall Experience 
Rating:
5.0

Carl and crew are by FAR the BEST. This was both a move to then store and pick up to move from. Made this the easiest smoothest transition ever. Deserves more then just a letter from me!

Robert H.  |  Overall Experience 
Rating:
5.0

Worked well for our need

Jeff H.  |  Overall Experience 
Rating:
4.0

The uhaul rental in Murray,Utah was very rushed. The uhaul rental return in Idaho falls was excellent and very through. The uhaul rental of Utah gave a code for free storage unit that did not exist.

Christy R.  |  Reservation 
No reviews have been submitted for this location.

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