Customer Reviews for U-Haul Moving & Storage of Idaho Falls

Rating:

5.0

Nothing. Great service and all questions were answered

Rating:

5.0

the gentleman that helped me went above and beyond to get me the trailer that i needed and was very pleasant to deal with.

Rating:

4.0

Convince GPS routing to find the easiest way in to their lot. I had it take me the scenic route and the hardest way through a difficult intersection

Rating:

4.0

Clean windshield

Rating:

5.0

Nothing. The counter person was great and very helpful, and the check-in was professionally inspected and went very well.

Rating:

4.0

Wait time

Rating:

5.0

Everyone there made a stressful time more relaxed.

Rating:

3.0

He didn't know that we picked the truck up with a half tank of fuel and were asked to return the same. Additionally we returned the truck a day early because they called and asked if we could be done early so someone else could use the truck.. but when we did, he would not give us a days credit back. We added extra days at a cost... and should have been credited one day back...especially since we worked to get the truck returned a day earlier than planned per their request. I will look at other moving services in the furure because of this.

Rating:

3.0

Maybe not tell them they'll be refunded miles not used.

Rating:

3.0

make shure oil changed and not bald tires

Rating:

5.0

Cruise control would be nice in the 10 ft truck. That would be the only negative comment I have.

Rating:

5.0

Great Customer Service! Blade was excellent all day long. Future manager in my opinion.

Rating:

5.0

Great customer service

Rating:

1.0

Tryed to say we drove 45 miles when it was only 6 and the gas tank was only 3/4 full . Thank god my husband took a picture on his phone

Rating:

5.0

These folks do great, fast, courteous and professional. Will use again.

Rating:

5.0

Everything went so well. The staff in Idaho falls was friendly and answered all my questions. Being able to use the app to drop off the truck when we were done was a huge time saver. Especially since we dropped it off when the location was closed.

Rating:

5.0

Wonderful customer service and very friendly staff. Keep up the great work!

Rating:

3.0

Advertised as $20 local, but they get ya with an additional .69 cents a mile plus replenishing the fuel. Not a deal.

Rating:

5.0

Only thing was location was out of the size boxes I needed.

Rating:

5.0

Nothing that I could think of. Service was very good

Rating:

5.0

Super polite and efficient staff!

Rating:

5.0

Access/ egress was tight at this drop-off location.

Rating:

5.0

Manager Chris was awesome, if I was able to I would of given him a huge hug 🤗. He help me to no end he went above and beyond. Thank you Chris

Rating:

3.0

I'm not very pleased with U-Haul so I was moving from Pocatello Idaho to Rigby Idaho I had to drive all the way from Pocatello to Idaho falls to get the truck go to Pocatello load up my stuff and bring it back to Rigby and they gave me one way still but I had to pay double the gas because I could not pick up a truck in Pocatello with the price of fuel today I felt like that was kind of ridiculous and I'm not very happy so for that I will never rent another U-Haul truck I will go elsewhere for the fact that I reserved a truck ahead of time.

Rating:

5.0

I did have a leak in my trailer. Luckily my things were covered.

Rating:

5.0

The car hauler worked better then I expected. The staff was friendly and knowledgeable. Def will recommend this place to my friends.

Rating:

5.0

Good location and good service

Rating:

5.0

The guys at the Idaho falls location were fantastic! They did a great job and were quick and efficient, no complaints really! I'd say the only thing was at the customer service desk two employees had an airpod in-eat listening to music while helping me. I think listening to music is great on the job, I do it too. But I'd suggest advising your employees to take it out when taking with customers at least, shows that we have each others 100% attention. But really that was more of just a suggestion, the guys here did a great job!

Rating:

3.0

1 rock chip, 2 and a half hours, and 22 miles cost me 142.00. I'll never use this company again

Rating:

5.0

Quick service in and out. Handhelds speed up process

Rating:

5.0

Very professional and kind staff.

Rating:

4.0

Try to keep your rates low. We had to go with a Van instead of a truck because to rent a truck was to expensive the Van was reasonable. Thank you for having options.

Rating:

5.0

Kris was great

Rating:

5.0

Very efficient and professional. It took only minutes to drop off the rental.

Rating:

5.0

This place was on it! Very precessional.

Rating:

5.0

In and out many times. Staff above and beyond kind and helpful.

Rating:

5.0

Overall best price in town I could find and had the best access hours and storage facility I trusted so overall pretty good.

Rating:

5.0

Smooth as glass

Rating:

5.0

Assistant manager was amazing where we picked up our uhaul in Idaho falls. Great service all around

Rating:

2.0

Could not access my storage because of snow in front of my storage

Rating:

5.0

Don't hassle the customers everyday with some deal or to clarify drop off times/dates. I got a phone call from Uhaul every day that I had their equipment. It was like that annoying person who lends you something and bugs you constantly, except you're paying for the thing they lended you in this situation. Still super nice every time I talked to them though. They were great at the physical store with their interactions as well. Good experience overall

Rating:

5.0

Thank you

Rating:

2.0

I was not taken on a walk around for the vehicle when picking it up. I was not told it was my responsibility to visually inspect it. The truck was pulled up and already running when I picked it up. Some verbal instruction or warning would be nice. Walking out to the vehicle I saw a dent above the rear driver side wheel well. Since the truck was pulled up by an employee and already running for me, I figured the location was aware of it. Upon returning the truck, the owner was checking me in and pointed out the dent. She then told me I should have done a walk through and it was my responsibility. And wanted to make sure I had damage protection. I felt defenseless and as if she didn't believe me that the dent was already there but that she was more concerned that I paid extra for the coverage. It would be nice in the future to at least be told that verbally rather than receiving a text message while I'm still balancing having check out, hand them my license, confirm personal information and answer questions. I feel that process is rushed and frankly is a another way the customer is taken advantage of. Also, the quoting of the rental was not clearly explained during the online reservation and differed than the quote of the in-person check in. Then when I returned it the itemization didn't match what was quoted earlier. It ended up being cheaper. Price doesn't matter, but a clear and consistent explanation of the process would be helpful for the customer.

Rating:

5.0

Kris was over the top helpful and explained everything thoroughly and patiently. The equipment was well maintained and clean. The phone location was also very helpful.

Rating:

2.0

I rented a pickup. They never did a walk around inspection. Drove it 3.2 miles. Decided I didn't need it and returned it early without any gas being used. They tried charging me for a windshield the coverage for 10 to protect me was dismissed. A 20$ rental turned into a 126.00 rental and they made up the charges! Expecting a refund since arguing with these guys abd still haven't received my $95.00 refund!!!

Rating:

5.0

Everyone was friendly, amazing customer service.

Rating:

5.0

Don't let your customers wait too long. And when you do finally help the customer, don't try to help someone else in the middle of it. We were at the front counter and finally got the help we needed, but then mid-conversation, he left to help a previous customer. Was a little frustrating but nothing to get too upset about.

Rating:

5.0

The person that helped me was great, it was a very positive experience.

Rating:

5.0

Keep up the good work.

Rating:

5.0

The pickup was a 2 wheel drive Chevy Silverado. Late truck in great shape. Excellent to drive. The check in and check out was handled by Blake and did an excellent job getting me in and on my way. This is the second time I've rented from them. Did I mention this rental took place on a Saturday

Rating:

5.0

Everyone was very helpful and professional. It's really nice to go into a business and everything goes smoothly. Thank you to at u haul.

Rating:

5.0

Staff called to make sure I was okay after their trailer did not make it back by the due time. They really extended the contract, and we're very workable. I will use this facility again when I move in the future.

Rating:

4.0

The employee that helped me was very polite, professional, and efficient.

Rating:

2.0

I didn’t even move in. Way to inconvenient for an old lady to pack all my things up stairs and down hall. I needed to be able to drive up to door and inload

Rating:

5.0

Staff was friendly and helpful.

Rating:

4.0

keep it up

Rating:

5.0

People were helpful.

Rating:

5.0

The Staff has been great ! They are always ready to help with what ever you need to make your experience the best ! I m very pleased with Kris & his staff ! Thanks again for all your do !😁👏

Rating:

2.0

This particular storage unit is a converted truck bed. The unit is fine but the problem is that the opening latch lever where the lock goes is now at ground level (on the regular truck, it is at waste level). Being at ground level it is very difficult to lock and unlock the lock. The opening latch lever on mine also had to be pushed down to get the lock holes to line up. This is difficult for one person while locking at the same time. I would not recommend a unit with this lock location to anyone.

Rating:

5.0

Great place friendly helpful staff

Rating:

4.0

It was affordable very well kept and I got prompt reminders so I wasn't late on my payment, I would for sure rent there again.

Rating:

5.0

It's always been nice and friendly.Thank You

Rating:

5.0

The store manager was very accommodating and kind- great customer service. I would definitely recommend this location because of the manager - Kris, I believe is his name!

Rating:

5.0

Kris at the North gate store went above and beyond for me very kind and friendly I would do business with him again he deserves a raise

Rating:

5.0

Kris was awesome, fast & efficient. I am very happy I chose to rent my storage facility from Uhaul.

Rating:

5.0

Fantastic experience. Would come back. Thank you

Rating:

5.0

I love the Staff there at UHaul, they are so interested in me myself, friendly, answered all my questions. I hurt my hand and th e young man who helped me yesterday saw my hand and was concerned I would hurt it if I helped him carry the heavy container, I was late in paying my bill but they were so kind over that too and so cheerful. I love the climate control storage they have and their prices are within my budget. I highly recommend UHaul and their staff. Awesome people, every one of them.

Rating:

5.0

Only comment is rental rates are competitively high in relation to other local storage units. Especially for 161 sq-ft of outside unsecured access.

Rating:

5.0

Best experience I have had with u haul!! Kristofer made my world I have now moved with u haul more than 10 times and he singley made this the best whatever I needed however they could do it he was there :)

Rating:

5.0

Great customer service.

Rating:

4.0

They were timely with the move in paperwork, very clear about the process to enter bldg after office hours. They noted all fees associated with late payments offered auto withdrawal options, other payment options. Thanks Uhaul

Rating:

4.0

It's a nice unit and your staff are nice, I knew the old manager Karl he did a good job. Chris is also doing a good job there are a lot of people there I'm not sure all of their names but I have never seen anyone their messing around or not working. I would say that store has a good staff.

Rating:

4.0

Good staff and good company.

Rating:

4.0

The staff at Uhaul in Idaho Falls was extremely helpful and friendly.

Rating:

5.0

Thanks for the good service and clean, safe storage space!

Rating:

3.0

The doorknob unit is broken and doesn’t want to open really or close and there was no lock in the unit...is it possible to get another unit??...

Rating:

4.0

Thanks for your help in my time of need

Rating:

5.0

I was very blessed to be in the facilities.very caring!

Rating:

3.0

I was there afterhours reorganizing. And I was approached by the facility manager and a sales associate claiming I was living in the unit. Also, I notified the facility I was moving out. A day before I moved out my passcode was terminated I was still paid up one extra day. They automatically assume I was not going to pay my bill and lock up my stuff. Wrong!!! While moving out my stuff on a sunday they came to me ans told me that I would have to come back on the next day to finish. Because my code was canceled and they wabted to go home for the eveing. I had every right to stay and finish moving out my belongings. I was a customer over a year. My rental payment were never late. I alway ckean my bin and everything around it.

Rating:

5.0

Excellent staff. Moving is stressful, they made it easy for me to get the job done.

Rating:

5.0

This is the third time I have rented a storage unit at this location. The service in the past has been ok, but the people in the past didn't always seem like they had enough support, maybe understaffed, slow, poor knowledge of the computer system. Overall, a lackluster experience In contrast, My experience yesterday was excellent! A guy named Kristopher checked me in, he was very knowledgeable, efficient and friendly. The whole process was quick. A very sweet girl named Holly showed me to my rental unit. I really appreciated the service I received yesterday, thank you for making it easy!

Rating:

1.0

staff and customers not wearing masks indoors, against CDC recommendations and Bonneville county mask mandate. in the future I will prioritize businesses that do the bare minimum to try to stay safe

Rating:

5.0

Great just what I needed. Good facility and staff.

Rating:

5.0

Arrived with a nationally made reservation that was not in your system. We needed several months of storage for our car trailer.The staff moved "heaven and earth" to accomodate our storage need. Thanks so much for creating a space for us.Would highly recommend this business to others.

Rating:

5.0

Everything was terrific. Why was I addressed in Spanish on the second part of this survey ?

Rating:

5.0

The fella that helped me rent a small storage was fantastic...the next day I came back and was confused and he absolutely helped mentor figure out his to handle my business. 200% great service. .

Rating:

3.0

We sold our house. The new one isn’t ready to move into so we are staying in one of the kids basements. My husband is having surgery. We have to move our things from the unit the day before. In all of the confusion we can’t find the keys to the lock. It’s our lock. We just need to get the unit unloaded before my husband has surgery on his arm and is incapacitated for 6 months. We apparently missed the fine print that says we can’t cut our own lock off of the unit. Your security man acted like we had breeched a nuclear facility The staff will grant us access to our stuff for a few dollars Or.... we can pay a complete stranger to breech the lock. This seems unethical and at least nonsensical. It most certainly showed a lack of compassion. What is the point of this policy anyway? It has to be to generate revenue as preventing theft has been covered with the security cameras and the responsiveness of your security man.

Rating:

5.0

You all were amazing and very respectful and patient. We really appreciate you! Best customer service and great storage units and very affordable! I would recommend uhaul storage and uhaul to anyone! Also the workers were very sweet and understanding!

Rating:

5.0

Your staff truly made this a wonderful experience! Everybody was so friendly and helpful. Every time I walked in with a question somebody was attentive. I was able to get in the facilities as often as I needed to and it is so clean and smelled fresh! The floors looked like they are mopped frequently. The paint is pristine. So impressed!

Rating:

5.0

Very helpful staff!

Rating:

4.0

Only snag was the gate. It didn't always open.

Rating:

5.0

Perfect experience on both ends of the move, as always. You hire great people, thanks!

Rating:

5.0

Friendly professional staff Who took care of all my questions and assisted me with my moving needs.

Rating:

5.0

Everything was good.

Rating:

4.0

None

Rating:

1.0

The call center was the most ridiculous experience I’ve ever dealt with. They couldn’t get themselves in order, giving me wrong information sent me four different locations for storage. Outrageous.

Rating:

4.0

Nice rental made and comptehensive service.

Rating:

4.0

Good service. Truck completed cross country haul without a problem. I never questioned the truck's safety.

Rating:

4.0

I held a unit for not quite 3 years . They raised the rates every year for everyone even if they had only been renting a short time. No actual improvements noted.

Rating:

1.0

Unpaved parking + windy Idaho Falls allows TONS of dust into your unit, burying all your stuff. Rates were outrageous, increase min. of yearly, 24/7 access is extra. Lighting awful in unit after dark.

Rating:

5.0

Everything was great

Rating:

5.0

Very helpful!

Rating:

5.0

The manager did an awesome job. He really knows a lot about Uhaul.

Rating:

3.0

The system didnt want to take my payment. It waa an hour long process. Then they forgot to add in my 24 hour access so I could use my storage after hours.

Rating:

5.0

Clean, easy to use after hours, great staff.

Rating:

4.0

Need to get drive thru gate fixed. Does not close properly due to being bent by heavy winds

Rating:

5.0

.

Rating:

5.0

All good

Rating:

3.0

We scheduled delivery and it took 24 hours from our scheduled delivery to get our boxes. We initiated all communication with them. A simple call to let us know they would be late or plans.

Rating:

4.0

Worked well

Rating:

5.0

Carl and crew are by FAR the BEST. This was both a move to then store and pick up to move from. Made this the easiest smoothest transition ever. Deserves more then just a letter from me!

Rating:

5.0

Worked well for our need

Rating:

4.0

The uhaul rental in Murray,Utah was very rushed. The uhaul rental return in Idaho falls was excellent and very through. The uhaul rental of Utah gave a code for free storage unit that did not exist.

Rating:

5.0

Excellent service.

Rating:

5.0

Always courteous. Never had a problem with my vehicle storage. Felt secured.

Rating:

5.0

I especially enjoyed the professionalism from Brandy Nelson who was very informative about their storage lockers.

Rating:

5.0

Excellent service; staff responsive and very courteous. Highly recommend using U-boxes for temporary storage.

Rating:

5.0

I was well pleased with the facility. My units were clean and always at a satisfactory temperature. The staff was courteous and helpful. I will certainly remember this service should I need it again.