Customer Reviews for U-Haul Moving & Storage of Intown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Intown

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Gregory L. on

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MAYA JUSTINA R. on

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Austin G. on

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Katharine C. on

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Guy who took in the vehicle was very rude.

Sean M. on

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I wanted to remark the impeccable customer service of the employee of the location who stayed an extra ten minutes after closing to help me unhitch and unload my trailer after the delay with my pickup location made me arrive just after closing

AYIFIDA D. on

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Experience was overall more positive than I had expected. The minor issues that I had were that the original contract I received showed the fuel level at 50% but actually read only at a 1/4 in the truck I rented. The young man doing my check out inspection wrote the correct amount on the printed contract but at the return check in the system wanted to charge $40 for returning with less fuel than I left with, obviously because the error was not updated in the system. I did catch that and had them correctly adjust the system to reflect the 1/4 tank reading. Bottom line is make sure all is as it should be before leaving your returned truck/van and you should be ok!

Ian T. on

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Helene K. on

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We had a reservation for a truck at the Bladensburg location. I called to confirm the truck was there before we drove over. When we got there, they "couldn't find the keys" and they sent us over to the 5th St location and promised a $50 credit. When I asked for our credit, I was told "we can't give that to you. Huge hassle and indifferent employees.

John W G. on

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Agee G. on

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WILLIAM S. on

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Great help and service

Hedi D. on

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The customer must be informed of the type of fuel needed for the vehicle and where the tank door is located to the right or north of the vehicle

William S. on

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RIMANTAS M. on

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Great service. Great manager convenient location. Strongly recommend

Allan G. on

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RaMond T. on

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The manager was pretty ineffective and cost me an extra $230!

Katie B. on

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Friendly, professional and polite staff. Though when I first called to cancel empty unit, he didn't cancel it & didn't tell me to request thru mgmt & pay to cut lock. It took 2 follow-on calls.

Ella L. on

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sylvasti v. on

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I must honestly say the staff that helped me save my things were AWESOME! They went above and beyond I truly appreciate them. As soon as my life is back on track I want to send them something special

Wallace S. on

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Please clean the windshield and/or ensure windshield washer fluid is in vehicle to aide in windshield being cleaned by customer.

Sergio S. on

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Be more faster to attend customers at front desk without exceptions

David L. on

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The van I rented had an engine light on. It felt like it needed an oil change. Luckily I was moving between houses in DC, but I would’ve had an issue if I was crossing state line or travelling long distance. Overall, I had a good experience, but I was worried that the car would be an obstacle.

Jason T. on

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Over charged 40.00 for extra day when I dropped it off before my scheduled time. wrote email no response yet.

Christopher T. on

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Did not get confirmation of equipment pick up till 1140pm. By that time I had already began driving to the location I requested to pick up. Found out about the change when I arrived at 730am. Drove 40 minutes away fro my move to get the trailer. Get to this location at 840am and am told I cant get the trailer till 6pm. Customers reps were not helpful at all. Call UHaul 1-800 number and that rep. was helpful and helped me get the equipment I needed.

Anthony N. on

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Alejandra B. on

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Guillermo W. on

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Somehow it should be indicated that you have to first pick up the trailer and then do the paperwork.

Raphael K. on

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I had to leave to get something and came back just a few minutes before the location closed at 5:00. The guy who put the trailer on my car was friendly and super helpful, and didn't seem annoyed in the least that it was almost 5pm. The ladies in the store were also nice and weren't rude to me even though they had to stay a little past 5:00 to finish processing my paperwork. I was appreciative of their good customer service and professionalism.

Joe G. on

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Parking is terrible- very difficult to pick up equipment.

John K. on

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Our truck had been moved to this location from another without any contact to us. We had ordered pads and a dolly to be reserved and had already paid for them. When we got there, they were completed out of pads and dollies. It took them 20 minutes to get a truck brought around in a lot full of trucks and it was full of debree and dust. Then they had marked the gas as having been full, but the tank was half empty when we got in. The guy said it was fine and wrote all over the paper to try and mark things, saying that it would be fine when we brought the truck back.

Abigail W. on

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Althea P. on

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The U-Haul facility at 2215 5 Street, NE was very busy when I arrived, and there was only one person , Ms. Harrington, assisting customers coming in for service. Ms. Harrington, although very busy, was polite and very efficient. She moved the line fast and I just had to give her recognition for doing her job so well. First time at this location would definitely return, and recommend to friends and family.

Dun L. on

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Don’t rip off people

Elizabeth L. on

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Everything went quickly and smoothly, even on a very busy holiday!

Rosemary G. on

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SAMUEL C. on

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One thing that can be fixed is extra staff on weekends. The line is way too long.

aziza d. on

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Great storage unit and convenient

Jennifer W. on

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Very friendly and helpful staff, efficient convenient services, clean well-laid out facility, good location.

rachel t. on

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Time of storage should be prorated for the month. I am a teacher and only needed it for limited time. It was really expensive in the end for me. I will look around more next time.

MIRIAM S. on

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The staff was very helpful, personable, approachable and professional (especially the lady - I wish I could remember her name). I will definitely recommend it!

kelechi i. on

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Manager is the rudest man I’ve ever met. Blatantly disrespectful. Moths all over the unit. Super dim lighting. Highly unresponsive to concerns.

carroll m. on

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I didn't like the fact that I moved out one after my rental fee was do and I was charged the full rate for the mouth.

JOSE P. on

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No one answered the phone. It is a waste of time.

Jennifer J. on

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I did a one way direct from NYC and then another intown rental 5 days later. Requiring a week of storage. The cleaning staff was so helpful... even helping to move a piece of furniture. SO CLEAN,great

Miriam H. on

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The staff at this location were consistently professional and helpful. The manager is upstanding, and I was always a grateful patronage due to his leadership.

Bobbi M. on

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I reserved a truck for long distance travel, when I picked the truck up it was on a 1/2 tank of gas, when I mentioned my concern, the manager told me I could just stop and get gas in Virginia.

Eugene M. on

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I'll never deal with uhaul again.

Howard P. on

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The service was great and well secured facility.Thanks the service.

RaMond T. on

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The manager, Tiss was exceptional in getting set for storage and truck rental. Bravo!

Marian B. on

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Very easy and helpful.

Dan O. on

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This is a nice clean, efficient storage facility. They provide all the carts you need to complete your storage needs.

michelle b. on

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Always willing to help there customers,, I will use this facilitie again

RONALD H. on

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Great service. The agent that assisted me during my transaction was hilarious! I mean that in a good way. Her name was Arnessa Smith. She was also very professional, pleasant. A great experience.

ASHTON M. on

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The management and staff at the 5th st. n.e. Uhaul demonstrated excellent customer service, professionalism, and judgement. As a customer I always felt well taken of by the staff. Thanks Mr. Shelenker

Harold S. on

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Service was very good. The woman that helped me took care of explaining everything to me. Her name was Tiffany Harrison and she should recognized for her great service

iesha h. on

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Service was great and easy thanks so much

Bernadette G. on

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Customer service was patient clear and efficient.

Tracey V. on

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Good experience Osman is great to work with! Excellent customer servicing! T. Vaughn

Andrew C. on

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The manager at this facility was especially helpful and friendly.

PAUL S. on

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The person at the counter that helped me with my move today was rude and seemed as though she didn’t want to be at work. She offered prices without really knowing, and had a very nonchalant attitude.

Drew W. on

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The entire team was very helpful in the transition of my items from one unit to another.

dominique b. on

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Staff were very polite and efficient. Our only disappointment is that we wanted floor level storage but none was available when we arrived and this was not made clear when I booked the reservation.

Elizabeth C. on

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Osman you run a great storage center. Thank you for always being so kind when I was in!

yolanda b. on

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Ty

Willie G. on

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I will recommend your facility to a friend

Georgetta E. J. on

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Service was nice customer service was polite I didn’t have a long wait and everything was quick and easy

ann w. on

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The Agent,was,kind , patient,and very professional

Thomas H. on

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All worked fine. Staff was competent and helpful even though generally icey.

Alesa A. on

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Positive experience and streamlined efficiency.

norman s. on

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No problems everything was handled well

pamela h. on

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It was really great having my things there I had no problems at all just a little hot so it makes your belongs kinda messed up

RAQUEL R. on

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This is the worst experience I've had with Uhaul I was given the run-around I was quoted wrong prices I literally spent 12 hours driving from location to location just to return the truck and wants sp

Roland R. on

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U-Haul SUCKS

Michelle C. on

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THEY WERE VERY HELPFUL. THANKS

Susan T. on

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I was very pleased with the customer service and facilities.

Jason T. on

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I had a great experience working with this Uhaul. Super helpful and extremely convenient!

Alesa A. on

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Easy access to units, elevators were helpful, and customer service was splendid!

Anthony U. on

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Everything seems fine except for the Sunday hours which should have been to 7PM during the summer period instead of 5PM.

JEAN BAPTISTE W. on

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Great staff

JESSICA L. on

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The phone system makes it very hard to reach the local office, however. I hope you can adjust this. However, I always felt that my belongings were secure, and the staff were friendly and helpful.

minnie h. on

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My experience was A-one outstanding, and uncomplicated. Keep up the good work.

Antoinette M. on

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I mistaken on the month to reserve your u haul .A young lady employed there made the correction . she were very polite , courteous and knowledge about her work.I would recommend U-Haul of downtown .

JOHN G. on

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Everyone was very friendly. Line moved a little slow, but I understand that, given that it was the end of the month (and thus lots of people moving).0

charles I. on

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Great People. Very Helpful

JANICE LILLIAN B. on

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This facility was always clean, well lit and well maintained. The staff was always polite and fully explained the storage process.

Samuel R. on

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None

Matthias S. on

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I received a receipt for a refund which still has not been actioned after 3 business days. What gives?

CARYN B. on

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All is great with uhaul, however, consider putting metal reinforcements under the doors to prevent rats, mice, water leakage, moths, etc., from destroying expensive personal and professional items.

ANTHONY B. on

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Has rodents and disrespectful staff. (Primarily the management) Slightly secure, but not really. Nobody pays attention. If you have another option, Take it.

Yordanos T. on

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Overall fair