Customer Reviews for U-Haul Moving & Storage of Intown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Intown

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Benjamin S.
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Customer did not leave a comment.

ARCHIE D.
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The drop-off location was unattended and trucks were lined up trying to be returned.

Ilana M.
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Make sure a customer service agent is available and blankets that were paid for were provided. Could not locate a person inside the custom center to assist me.

lou P.
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Customer did not leave a comment.

RALPH T.
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Customer did not leave a comment.

Jason S.
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They were paving road and could not drop off truck. Told to drive around block. Still could not drop off truck. Employees initially would not take truck back. Finally after 1/2 hour they agreed to take it. But could not give a receipt.

Timothy S.
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Customer did not leave a comment.

HEWITT T.
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Great service. Thank you!

Edward P.
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Customer did not leave a comment.

RICHARD C.
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Customer did not leave a comment.

Joseph W.
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Dealer I ultimately dealt with was great. Dealer I made my reservation with was problematic. (Jonas snow removal and lawn care services). They did not have the trailer I reserved, and it took 45 minutes for them to tell me where I could go to get my trailer (an extra hour of driving). They appeared to be working as an agent on my behalf. Maybe the dealers don't have all the tools they need to be successful.

Terrance P.
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Everything was great

SELINAROSE C.
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Very quick and efficient drop off of a moving van and equipment.

Charles T.
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It is not necessarily the fault of this location, but after confirming my reservation on Wednesday 11/4 for my truck on Saturday 11/7 I received a text on Friday night saying that my reservation had been moved to 10:00. I called to straighten this out as my movers were coming at 7:30 and the person on the phone was very unhelpful simply stating that a mistake had been made with my reservation and someone else had reserved the truck now. There were also no other 20' trucks within a close location to me. After approx an hour on the phone I was able to speak with a manager who said she had fixed the situation. When I arrived the next morning they had 26' truck, not a 20'. They then did not have the keys for the 26'. After another 45 minutes at the location they found a 20' truck and I took that.

Nicole H.
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Customer did not leave a comment.

Katherine M.
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Customer did not leave a comment.

ARTHUR L.
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Customer did not leave a comment.

Quintin G.
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The truck's windshield was dirty as if it had not been washed in months, and the right rearview mirror would not stay in place rendering it useless.

mikie G.
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Personnel service was excellent, fast and very professional!

Matt I.
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Leaks in the truck; the app is barely functional; never received a proper contact that reflects itemized charges and the app times out when I attempt to request one.

Timothy W.
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Nice people Super fast service I won't be back tho because I'm never going back to WASHINGTON DC again But thank you anyway

Simon P.
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Great experience. Thank you!

Rick P.
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Returning the vehicle was not easy as the trucks prior to me clogged the entrance to the uhaul lot. I had very little space to park.

LE RICKUS B.
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Customer did not leave a comment.

wendwossen A.
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I rented for 5-6 hours and i drove only 6 miles and I filled the gas $10but you guys charge me $45 additional so I'm not happy I don't want to be there again

GLENN M.
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Customer did not leave a comment.

Justin A.
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Customer did not leave a comment.

Olajuwon S.
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Customer did not leave a comment.

Berta Z.
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Customer did not leave a comment.

Gregory E.
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My reservation was cancelled without any notice. I showed up and there were no trucks or vans available. I was only able to get a truck after they cancelled someone else's reservation. My move started much later because of this and the whole experience was unprofessional and stress inducing.

PAUL J.
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Customer did not leave a comment.

Rebecca C.
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The app is terrible. Also it rerouted our booking 3 times while en route so we went to 3 locations to pick up our truck

SEAN H.
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The U-Haul location was great but the online checkin process was frustrating and not helpful. Even after chatting then speaking with a rep the only resolution was to go inside for check-in.

Alexandra E.
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Customer did not leave a comment.

ROY K.
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Staff member at truck drop off lot should remember to wear a mask when interacting with customers. Morning staff in the lot were wearing masks but this wasn't the case at drop off.

Christopher D.
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The truck was dirty inside. Just felt dusty and grimy. I wore gloves to drive because the steering wheel material was tearing away in bits. Back of the truck and the equipment was fine. The cabin was just not clean or presentable similar to other experiences I have had with Uhaul. Overall, good move though.

Paul Z.
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1 of the 4 bags of blankets was really damp, the other 3 were dry and fine. Also, the 1st guy helping was learning maybe? The manager came out and extra grounded the wires and it worked.

Anna B.
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Customer did not leave a comment.

Analise P.
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So contactless check out of a uhaul truck needs ALOT of work. You really should ask for (2) extra contacts before people are trying to pick up their truck. It was 9am on a Sunday morning and my contacts where asleep or in church. Had you asked ahead of time not only would they be expecting the call, you could call/check contacts before people are trying to rush to get something done. Additionally, the truck I was supposed to take had a flashing sign with tire pressure and a lit up dashboard. Why would your staff think its ok for someone to use that truck that clearly needs to be serviced? Furthermore, I had to then go inside and get another truck which clearly defeated the purpose of your contactless app. The woman inside who helped me was fantastic, but this all took an extra hour of time I did not have making me late for other things I had scheduled. Finally, another man was trying to do the same contact-less check out and could not get his lock box open, he had to get help from inside. Again defeating the contactless option. If you are going to continue to offer this service I would suggest you work much harder to make it a smoother process.

HUGH F.
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Customer did not leave a comment.

CONSTANTINOS M.
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Customer did not leave a comment.

Justin E.
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Customer did not leave a comment.

DANIEL H.
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Tried self checkout, and after at least three different hiccups online (why oh why was there no warning a second form of ID was required? My passport? What?), accessing the key proved to be impossible for either myself or the staff. Of course, to get to this stage meant waiting in a line that took 10-15 minutes or more just to speak to someone. Then the printer broke. Staff were by turns helpful or rude, but never in a hurry to resolve any particular issue. It took over 45 minutes to just get a truck that was literally parked, prepped, and sitting not ten feet away from me the entire time. In a day filled with other logistical obstacles and challenges, why does visiting U-Haul feel like the worst part?

FRITZ M.
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The equipment was not service. The tires were extremely low. I had a hard time driving over 40 miles an hour. The trailer was weaving in/out the lanes.

KenYatta R.
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Extremely helpful customer service. No issues with pick up or return.

Jorge V.
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Customer did not leave a comment.

ERIN P.
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Customer did not leave a comment.

Tessa P.
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The app did not work. Felt like false advertising. I did not just show up and pick up my truck. I spent almost 30min trying to make it work, had to go inside and redo everything I had done online with a person. Very frustrating and reduced my time window for moving.

Rolando F.
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Keep on doing what you're doing. The staff was courteous and helpful.

Erik F.
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Customer did not leave a comment.

Tucker H.
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Very rude workers, excluding the general manager who seemed friendly. But besides that the uhaul itself was good

DAVID N.
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I selected checking in via the website, but it took long with no response about how long I should expect it would take so I went inside in the end to rent the truck. This caused a delay in my trip. I suggest U-haul explain the process in advance to people know how much time to expect, and so they can start the process at home or when nearby to be more efficient with their time. Also, the truck I rented had only a quarter tank. So I was at risk of running out of gas, another delay for me. I thought trucks should be full at pickup? Thanks, David Neuman

HORACE A.
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Customer did not leave a comment.

Tony G.
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Great experience. The guys that get the equipment and attach and detach from the car/truck are awesome.

Karina R.
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The online reservation process was straightforward and smooth. Service at the location was seamless, despite slow system issues that the personnel were dealing with. Osman Shelenker was incredibly helpful and kind during the whole transaction.

EDRICEJEAN B.
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Customer service was excellent. In and out.

Michael H.
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I think its a shame that you charge people for a 2 day rental when they only use it for 1 day. In my case I returned/dropped off the trailer within 10 hours of picking it up and was charged a 2 day rental. We don't do that in OHIO, I know because I have rented from locations in OHIO many times for just 1 day. Even the guy behind me in line said the same thing. If during my rental time if has the slightest hint that I wouldn't be done using the equipment I would call the 1-800 number and ask for another day to be added at that time, and not screw people out of paying for and extra day on every rental. I would really applicate getting a refund for the second days rental that I never used, or a good explanation as to why that's not possible.

Jose F.
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Great

GEORGE S.
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Excellent people working at this location.

ERIN W.
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My experience was overall good. The inside staff helped me right away and got me checked in. Picking up the truck was a little confusing because the sign in the parking lot only said vehicle return, and not pickup, but an attendant waved me over and helped. Vehicle return was relatively easy. All the parking lot attendants were friendly except one who gave me the nastiest look and practically stared me down as if I was an idiot when I accidentally left a belonging in the truck. Otherwise everything was fine.

JOHNJOSEPH B.
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Customer service was not very good. The guy that helped with the trailer acted like he was doing me a favor. Parking with a trailer to check out is real problem on the city street.

Zachary B.
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Customer did not leave a comment.

Lonnie R.
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This location is always efficient. They make sure they deal with every customer with respect and perfect customer services.

LINN M.
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The person who I met at the counter in the morning was nice, and the guy who handed the keys over to me in the morning was lovely, very helpful and kind. The person who was waiting in the lot to accept returns refused to wear his mask and he was exceedingly rude. I had to drive the van back to the office because the man in the lot would not have a respectful conversation with me and I didn't feel comfortable with the fact that he wouldn't put a mask on. The manager got it all straight and he was very nice.

Stephen F.
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Customer did not leave a comment.

Lara N.
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Customer did not leave a comment.

Christopher M.
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Customer did not leave a comment.

Donald C.
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Customer did not leave a comment.

Sarah K.
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Customer did not leave a comment.

SANJAY M.
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Overcharged

John K.
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Customer did not leave a comment.

ANTHONY R.
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Customer did not leave a comment.

michael S.
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Since this is my only opportunity to review, I'm reviewing my overall experience, not just the 5th St NE location. The folks who helped me at the store were great and very understanding. That was perfect. There were two issues with the corporate service and fleet management, however. First, I got a text Friday evening telling me that my location for pickup had changed from Arlington, where I lived, to NE DC - huge inconvenience. I had already had movers scheduled, so this was going to make all of this very difficult. Then Saturday morning, 2 hours before my pickups, you called me and told me i had to pic up my truck 20-30 minutes farther away than even that first rescheduled location. This would have caused me to miss my movers completely and be unable to move. Finally the fleet manager miraculously found a truck for me, at a huge inconvenience of having to return it from a 45-mile trip (which was booked as one way). The entire experience was miserable, resulted in my 1-year old being up until 10pm because of your inability to schedule properly, and I was very unhappy with how I was treated overall.

Rosmann P.
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Servicio al cliente la chica es racista con los latinos..se molesto por yo no hablar bien el inglés.

H William K.
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Highly competent assistance received during very busy Saturday morning.

Samuel R.
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As I wrote in my checkout notes, when I first loaded the UHaul, I discovered that the back did not close properly. This was not obvious when I picked up the truck because the truck was closed for me, but it was nearly impossible to shut. This was a huge inconvenience and made moving much more difficult. Further, when I went to pick up the truck, the extras I rented, including a hand truck, were not in the truck, although the staff told me they were. In addition, the gas level was marked incorrectly, and although staff corrected this on my paperwork and told me I was all set to leave, this was not relayed to the UHaul office and I'm now being overcharged for extra fuel costs. Overall, I felt that UHaul was inattentive, provided shoddy equipment, and is now trying to charge me for more than they should.

CATHERINE A.
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Customer did not leave a comment.

JON A.
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Customer did not leave a comment.

William E.
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Rental was booked at Takoma park and then I had to drive across town to a different location when there wasn't a van available.

Michael M.
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Customer did not leave a comment.

jean M.
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the application of the new tech was well put: scanning the ID, and the credit card charging at the end...

GINA C.
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Customer did not leave a comment.

Matthew L.
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I originally had a reservation at the k street location. They called me the morning of to say they couldn't accommodate me so I was transferred to this location. Happy that I was. The staff was very friendly and professional I was very pleased.

JERRY C.
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Customer did not leave a comment.

ANDREW WILLIAM K C.
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Rude employee. Would not listen to what I had reserved online.

Taylor K.
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The company forgot to include my 12 moving blankets which turned out to be a huge hassle on my end. Otherwise, pick-up was extremely straightforward and convenient.

Richard H.
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The facility was large and had many entrances. A more clearly marked drop off / returns entrance would have made the process better.

Cameron P.
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The trailer hook up folks were so nice and helpful. Even helped us with a flat tire. Thank you!!

Ethan K.
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Customer did not leave a comment.

John M.
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We had a reservation for Saturday. Our equipment was given away and the customer service representative told us to drive 45 minutes away and there was no equipment available at the new location. We had to wait a full day to pick up our equipment. It was extremely frustrating and wasteful of our time.

Imran K.
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I tried to pick up using the app, which did not work when we were at the location, and had to go into the office. There was an issue with printing the contract, so we had to wait for 30 minutes for this to be resolved. On drop off, the customer service rep was really rude.

James L.
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The two gentlemen who checked me in on my return were super helpful, courteous and professional.

Brandyn C.
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Tough to park a truck I such a tight lot

thomas L.
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Customer did not leave a comment.

DIMITRI G.
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Customer did not leave a comment.

beverly G.
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Customer did not leave a comment.

DUSTIN O.
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I was originally scheduled to pick up from a different location - I showed up at my scheduled time and there wasn't a truck for me. It took over an hour and they sent me to a different location (I had to pay for my uber) - that was disappointing

Jacey F.
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The drop off flow is disorganized and unclear. It was difficult to navigate dropping my truck off. It was also very crowded.

Damon S.
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My reservation was canceled because I arrived 35 minutes after my intended pick up. The employee said reservations are canceled after 30 minutes of being "late" and that my truck was already booked by someone else- absolutely unbelievable and ridiculous. Fortunately there was a van I was able to book, although it didn't carry as much. Also I was wearing a baseball hat and a different employee at the return area made an unpleasant comment about the team on the hat.

Lonnie R.
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On a Sunday, my reservation was at 9A. I was in my uhaul at 9:06A. Very efficient process and great customer services. Best lot attendants in the industry for sure.

No reviews have been submitted for this location.

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