Customer Reviews for U-Haul Moving & Storage of Intown

Rating:

5.0

Friendly and helpful staff.

Rating:

5.0

Always receive exceptional service from the Manager; Osman and his outstanding team. They are polite, helpful and professional in dealing with customers. I am super impressed and pleased with their overall service.

Rating:

5.0

The mgr The rental staff and usually the return team and crews are great but today the guy smoking the black and mild left a lot to be desired I swept the truck out I did not notice that there were two s man all areas that I could have wet and wiped When it was pointed out I offered to do that I was told I should have done that before I said could I use your mop and a bucket or spray bottle I was told we don’t have a mop Why would we We are busy we don’t have time I know the team here for ever I would clean three trucks for free This gentleman was way out of line

Rating:

2.0

Very hard to figure out how to do mobile pick up for truck rentals. There aren’t any signs there. Unclear where to go to pickup the keys or how to find the truck. Instructions were wrong - I went searching for the truck for a long time and couldn’t find it, until I found a staff that said I was supposed to check in with him. And customers should be given advance notice that they need EXTRA documentation, like a passport or lease.

Rating:

3.0

The mobile app needs drastic improvement.

Rating:

5.0

The general manager at this location is an incredible human being , and manager , and by extension brand ambassador. I have been renting trucks from him for over 10 years and it's always a fun and smooth process - it's the best U-Haul facility I've ever rented from.

Rating:

1.0

Employee that brought us our rental was beyond rude and actually got into my wife’s face threatening her. How this man is employed is beyond me, but I called support and nothing has been done. DO NOT go to this location

Rating:

1.0

Ensure that all vehicles are well maintenanced and keep your word.

Rating:

3.0

I’m struggling with my small storage space , I didn’t realize it. I would like to use a different uhaul later for storage again. Thank you for your service

Rating:

5.0

Nothing…the customer service was great. Please continue with the excellent service

Rating:

4.0

I don't like the system with the gas. Very easy will be to get the truck with a full tank and return the truck with a full tank. For the business is good because if you return the truck with less gas- penalty fee but if you return the truck with more gas nothing.

Rating:

4.0

Pick up: All was perfect, friendly staff , answered all my questions , got my van Return: friendly staff, no waiting time

Rating:

4.0

More tie rings inside

Rating:

5.0

Was excellent service thank you very much

Rating:

5.0

Very helpful staff

Rating:

5.0

Be professional at all times and pleasant plus smile 😃

Rating:

2.0

The pickup process was a bit confusing, the truck was not prepared for me when I arrived. It was dirty with garbage inside, the dolly I rented was not available and the truck was still parked far into the lot instead of out front, and the right mirror had reflective paper attached to it rather than an actual mirror which was incredibly unhelpful - not to mention, unsafe - when driving and trying to parallel park in the city.

Rating:

5.0

Thanks for service

Rating:

5.0

Excellent customer service! Thank you

Rating:

4.0

The Manager Osman was a Godsend. He was polite and answered all of my questions since I was cleaning out my storage unit and ending my contract with Uhaul. I don’t know what I would have done without him. The other older Black Gentlemen that worked for Uhaul was not friendly at all. He was actually screaming at me when I asked him a question and I have a witness. I was.never rude to him but he was to me. If I can’t ask a question to an employee of Uhaul who can I ask?

Rating:

5.0

Everything is good

Rating:

3.0

There were several issues with my experience. First, there was no warning of the extra verification needed to pick up the truck. If you are going to require a secondary contact, photo of passport etc. you need to clearly state that before I am at the location trying to pick up the truck and meet movers. You should also allow people to upload existing photos of their passport or lease rather than only allowing a new photo of it - I have a photo saved of mine but believe it or not did not think to take my passport or lease to the U-Haul location. In addition, I ordered a furniture dolly and utility dolly as part of my reservation a week before picking up my truck, however when I got there neither dolly was in the truck and the attendant said “well of course not they wouldn’t be in there”. Why not if they were part of my order? They also had no furniture dollies available even though I ordered one a week prior. Also there was a leak in the corner of the truck and it was raining the whole day, so several of my items got soaked with water including boxes of books that were damaged from the leak. Finally, the app is badly designed. It was very difficult to find the option to start the pickup process for the truck - it was hidden under some banner you needed to click to expand. This should be one of the first main options you see in the app without digging around for it, as it’s the thing most people will be using the app for. I was also offered a chance to buy supplemental insurance for the rental three different times, even though I already bought it when I made my original order. Continuing to be offered it made it very confusing as to whether or not I was covered.

Rating:

2.0

I had issues with my vehicle that made it unsafe. The location didn't take them seriously.

Rating:

1.0

Everything was good at the counter...I remember the lady talking to a employee outside bringing up the trucks & said she doesn't care for the guy.I see why...he is confrontational...he caught a attitude because I didn't want a truck already on empty. I held back because I know where it would lead.So I won't use this location again.

Rating:

5.0

Get more employees. It was confusing where to drop off a very large truck!!!!

Rating:

2.0

I independently measured the distance I traveled using mobile geolocation apps and found that the truck's odometer more than doubled the total miles I drove from 42 miles to 100 miles. The attendant at the rental parkinglot was rude and unhelpful.

Rating:

5.0

return zone is a bit confusing. I would suggest adding more signs

Rating:

1.0

Good people. Took way too long to check in. Over an hour of waiting. Turning truck back in was hard as well. Bad.

Rating:

5.0

I have rented U-Haul trucks from three different locations in the DC area. This is by far the best of the three from the perspective of a customer. They're friendly, competent, and remember who you are. One of the best retail experiences I have had. I give them the highest possible marks.

Rating:

5.0

I didn’t know companies this good existed anymore

Rating:

5.0

Friendly service and great condition equipment

Rating:

5.0

Everyone that I encountered (indoor customer service rep to the workers outdoors at the vehicle return were all uber attentive and efficient! I would highly recommend this location to Washingtonians!

Rating:

1.0

The app is very clunky and difficult to use. It took us 30 minutes to be able to move through the process and get our van. Also difficult to understand how to return the vehicle

Rating:

2.0

The truck wasn’t that clean. I could tell that it had been cleaned, but the steering wheel was a little sticky and there was dirt in the middle of the steering wheel. It was affordable and easy, but I would not recommend this experience. Starting the vehicle was also difficult if you didn’t have the key in exactly the right place. It felt loose.

Rating:

5.0

Clean / Affordable / Easy Access / Convenient / Great Upper Management as Well as Hourly Staff Thank you!

Rating:

5.0

Very quick and efficient, the truck was ready to go when I arrived. Once the typical paperwork and formalities were complete I was on my way. Staff was friendly and helpful. From the time I got there to getting in the van and driving off was a total of 10-12 mins. Although it wasn’t super busy, Def recommend.

Rating:

5.0

Nothing, Sharon was extremely helpful and a delight to work with!

Rating:

5.0

I would enthusiastically recommend Chris, whose service was out of this world. I had trouble with the lockbox, and Chris immediately came, fixed it, and even dropped the truck off for me at my location, since I was in a time crunch that morning. He went above and beyond and was always reachable. A true 6 out of 5 experience thanks to Chris.

Rating:

5.0

CENA IS SO SWEET! I HAVE BEEN HAVING MOBILITY PROBLEMS THAT PREVENTED ME FROM GOING TO THE OFFICE TO UNLOCK AN EMPTY LOCKER. SHE STOPPED BY MY APARTMENT TO PICK UP THE KEY AND MADE ANOTHER TRIP TO RETURN IT. I CANNOT TELL YOU HOW GRATEFUL I AM!

Rating:

1.0

Customer service was abhorrent - both the sales associate at the front desk and the person in the parking lot were rude, while the man in the lot was openly hostile in a way that made me feel uncomfortable and unsafe.

Rating:

5.0

A+

Rating:

5.0

The young gentleman who helped us drop off was great! Wish I got his name. He was very efficient and kind. Great customer service!!

Rating:

5.0

No improvements needed.

Rating:

5.0

Always respectful and good customer service from all the employees.

Rating:

5.0

The staff greet me with a warm friendly smile. The overall service was excellent from onsite registration to pick up and drop of the vehicle.

Rating:

3.0

The pick up process was terrible. The mobile app didn’t work, so needed to work through the rep at the counter, and the need to call 2 emergency contacts and have them answer was unexpected, time consuming , intrusive and unnecessary . Whole thing took over an hour. While the mobile app pickup is a good idea in theory, it needs to work in practice. Otherwise renting a U-Haul is just as miserable as any other car rental experience (drop off was smooth and easy though)

Rating:

1.0

Picking up the U-Haul was an absolute nightmare. I arrived at this location around 9:30 a.m. to pick up the U-Haul and was not able to actually get the U-Haul until around 10:55 a.m. I waited in line to be told to just use the kiosk and QR code. The QR code did not work for anyone that was told to do that, so we had to come back and had lost our place in line once we came back. We then waited in line for about an hour again. Drop-off was easy, and the new person at the desk was friendly and helpful. But the pick-up experience took so long and the staff were giving incorrect directions to everyone to use a QR code that wasn't working. I would not rent a U-Haul at this location again because we missed our move-in window because of the delay with the U-Haul.

Rating:

5.0

Did not interact with anyone at this location, only dropped off trailer after hours

Rating:

1.0

Fire the stupid cunt that was there. She was rude and threatened not to serve us until my wife asked her to get her manager.

Rating:

3.0

They gave me a truck with NO GAS! I had to fill it up twice. And I got a measly $7.50 gas credit. Unreal. Worst U-Haul experience I’ve had.

Rating:

5.0

Simply the best! I really appreciate the team going above and beyond, from supplying last-minute equipment to walking me through the best photo angles to capture existing damage. And reminding me to fold blankets to avoid an extra charge!

Rating:

4.0

The U-Haul Self-Checkout feature was a nightmare to use. From the time that I arrived to time that I was able to drive away in my U-Haul rental it took 50 mins. Many of the steps to verify my identity should have been asked of me prior to me arriving at the facility and having to go through the steps of taking my picture, taking pictures of my drivers license and tracking down two of my friends/family members to answer an unsolicited call from a U-Haul representative. If I had known these steps were required, I would have completed them in advance at home rather than outside in the U-Haul rental parking lot. Fortunately, one of the customer service reps, who was great, was able to help me out with the rental but in the end this defeated the whole point of me using the self-checkout option. As far as the U-Haul van I rented goes, the gas was less than what was written down on my rental agreement which I likely returned it with more gas than when I started my rental and one, possible two, of the turn blinker lights were out, which is a safety hazard. I recommend someone should check the lights on all the vehicles before renting them out. In summary, the location and staff were great, the van needed maintenance and the self-checkout option needs to update its workflow for improved customer use.

Rating:

1.0

The manager updated the pickup location for the truck to another location at around 7am and my pickup time was scheduled for 9AM. I went to that location at around 9:15AM and was then very rudely told that the truck was sent to the original pick-up location. The message that this change was made was sent to me at 9:24AM. Staff was very rude and acted as if this was my doing when I was not informed properly of the changes. This caused a delay in my move, and I had to arrange then for transportation to the other location to pick up the truck.

Rating:

5.0

I appreciate the assistance when needed. Great staff. Thank you!

Rating:

5.0

Ditto message from above.

Rating:

4.0

Very easy to pick up even in midst of snow the day prior. The only thing that would have been nice is having a radio. Fortunately, I have my iPhone but battery ran low and when i turned it off and tried to turn on the radio, I realized the truck did not come with one.

Rating:

5.0

Great service and super helpful at the service counter and in the return lot.

Rating:

4.0

The Uhaul mobile app showed my trailer as already checked in earlier in the day although that was not correct. This caused confusion for both me and the uhaul personnel checking me in.

Rating:

3.0

The on line reservation process was breathtakingly bad. I was promised one location to pick up the equipment only to have it changed last minute. The app did not function well. This is my last time ever using U-Haul.

Rating:

5.0

Simple to use and personnel were awesome

Rating:

2.0

No parking was available when I arrived. Had to wait.

Rating:

5.0

I was comfortable with the storage space, I always used U Haul when I had 2 move. Thanks much 4 ur business n serve ,have a nice evening n holiday,more power 2 Martin Luther King,( a very great man )

Rating:

3.0

Vehicle check out process is terrible. Employees are rude. Vehicle wasn’t marked with number. When I asked for help, I got lectured about how I didn’t do anything right.

Rating:

1.0

The car did not come with anything I purchased. I had to ask. There was no gas in the car and I was charged $100 for a fuel fee.

Rating:

5.0

I wish i could remember her nsme .The lady who helped me was top notch. Not only informitive and knowledgable. She was friendly, welconing and very patientwitg me. I arriced all over the place nit lnowibg what to do , or how too do it!! This lady calmed me down she educated me. I walked out if there confident that my stirsge. And truck rental needs had been met in a friendly professtional manner. Thank you!

Rating:

5.0

Best location incredibly friendly, professional staff

Rating:

5.0

I was extremely stressed and anxious due to my improper planning but the service I received along with suggesting a storage space and helpers was amazing! I am forever grateful.

Rating:

5.0

Clean. Professional. Affordable. Reliable. Safe.

Rating:

4.0

I wish there were more cameras in the parking/loading area. My girlfriend's car was hit, and the cameras couldn't see the license plate or person that hit the car. The staff did let us review the cameras and were helpful.

Rating:

1.0

It makes it way harder to store things in the upper units and using a ladder does not easily get the job done. The easiest part was the elevator.

Rating:

4.0

Some of the workers need customer service training.

Rating:

5.0

I have only good comments about the facility and personnel at the U-Haul location 2215 5th St Ne Washington, DC 20002. I had an excellent experience and will recommend that location to family and friends. Richard Kraus Kraus5of6@gmail.com 202/820-2748 mobile/text

Rating:

5.0

Nice clean and secure

Rating:

4.0

Everything else was well explained except accurate Use of access card to access storage facilities. Communication about use proved so inadequate. There’s a general assumption every new client knows the procedure, and staff only ask if you need a card? But having one, without a briefed knowledge of step procedures, definitely subject a client to an immediate state of confusion and delays.

Rating:

3.0

Was not happy that UHaul changed my reservation from a van to a truck late the day before my rental. Then customer service at the 800 number told me I could park the truck at UHaul overnight if I needed a parking place. ((The place I had planned to park the van would not take the truck.) When I checked the DC area UHauls, none of them would allow me to park. Finally found a place to park late at night. It cost me $100!

Rating:

4.0

It is ludricruis that y’all can’t refund part of a months rent of we’re out before the next payment period.

Rating:

5.0

Very clean facilities.

Rating:

5.0

Professional staff and clean environment!

Rating:

5.0

The faculty was clean , cool, easy access, someone always around to help, answers phones promptly, carts available. Overall great

Rating:

3.0

I never moved in. You didn’t have what I needed

Rating:

1.0

Opening hours are a joke. If you try to go there past 7pm you will not be able to access your unit because uhaul trucks will be flooding the road blocking your way into storage entrance. This happened to me and ruined my move in plans. I had to take extra vacation from work to continue the move the 2nd day, I had to find a secure parking for a 10ft truck, which is not something easy to find. I called customer service, called the storage location the day of and then the following days, no one ever replied or heard my concerns. Definitely not a good service or a good location to store belongings becuade access hours are random and unoredictable.

Rating:

5.0

Great service

Rating:

2.0

My clothes mildewed and I found live bugs in my boxes.

Rating:

4.0

Waiting time to talk to the staff was long

Rating:

5.0

Yes ok

Rating:

2.0

I made a reservation online and when I arrived the unit was not available. Instead, I had to completely rearrange my plans and got my stuff into 2 units.

Rating:

4.0

This was first experience with any storage unit and was overall positive. There was some confusion about check in processes (wasn't sure how to open doors, did not bring scissors with me to cut the zip tie) but the staff were extremely helpful in getting me figured out. Once I knew what to do I had no issues with the multiple times I entered/exited storage unit.

Rating:

5.0

The short, black cashier brightened my day

Rating:

5.0

WOULD NOT RECCOMEND THIS FACILITY BECAUSE I HAVE REPEATEDLY OBSERVED MEN LIVING IN THE UNITS; ENTIRELY UNSAFE !

Rating:

2.0

Once we figured out access, entering codes etc all good. Better more detailed instructions and signage suggested. This facility had two buildings and confusing entries from road, better signage and mention of two buildings in web pages suggested

Rating:

5.0

Good location and nice services

Rating:

5.0

This location was referred to me from someone who used it almost 10 years ago. He raved about the experience. I concur.- Facility was extremely clean! Customer Service was top notch. I’ll see them again in May to store my sons items from college..

Rating:

2.0

Staff was discriminatory and unhelpful

Rating:

3.0

I have no experience with other storage facilities to compare this one, but this one was just fine.

Rating:

5.0

This is a short term stay for my transfer to DC

Rating:

5.0

My experience was great

Rating:

5.0

I used U-Haul for storage and trucks and equipment when I moved : Atl -> DC DC -> Seattle Seattle -> Chicago Chicago -> DC And I must say that as far as customer service and professionalism and just the whole moving experience goes, U-Haul has it down. When mistakes are made (whether yours or theirs) or things go wrong, they show urgency and help resolve the issue quickly. Everyone at every store and every garage was absolutely lovely. And they were real people, not robots. They all made that human connection and made you feel like they cared and wanted to help. Such a consistently pleasant experience over 12 years or so is the rarest thing ever.

Rating:

5.0

Every U-Haul should be great I know it was nothing but God in the atmosphere both experiences were phenomenal from Baltimore all the way to DC

Rating:

4.0

A little overworked but helpful

Rating:

1.0

The truck was very old and the check engine light came on while driving for less than an hour, truck was given to us with barely a quarter tank and the AC needs to be replaced as it blew lukewarm stinky air and we could not use on a ⁹⁸° day. When arriving at the storage facility staff was very rude and unhelpful when we arrived an hr before opening we were at the correct place and were mislead by staff of which building to be at then when we asked for help finding unit at the building they took us to, the staff member just walked off and we spent an hour looking for the unit that we moved in online the day before and should have had the lock in it but wasn't ready at all and we had to go back down wait in line to get one. It was incredibly frustrating from start to finish and my worst experience with U-Haul to be honest

Rating:

3.0

The only bad experience is the young lady at the register told me to register on line. My phone was on 5%. She let me charge my phone. The Wi-Fi was extremely slow bc of the back by the register. But she didn't want to help bc she got off at 3pm. But the young lady with the glasses short finished helping me. The other lady had to leave. My reservation was for 2 but I got there 2:25 it was a line. Please if you don't have people with patience or customer service represent your company they will lose business.

Rating:

5.0

Great place!!

Rating:

5.0

Forgive me for 289.00 and thank you all for the homeless the best to you all ....thanks I. Alive

Rating:

5.0

The manager at this location is amazing! All the staff are extremely professional, kind, and helpful. I will only use this location! The best customer service in DC! UHaul needs to reward Osman for maintaining such an amazing location!

Rating:

5.0

The check-in on arrival was a little confusing as there wasn’t a sign. Besides this, the process went really well and staff were very friendly.

Rating:

3.0

The facility was clean and the staff was mostly helpful, however I was promised one month free when I reserved my storage unit and I never received it. When I spoke with a representative in the office, she insisted that I received the free month even though my bank statements reflect something very different. I was automatically charged every month, with no month free. Shame on UHAUL. I will tell everyone I know to store their things somewhere else. What a rip off.

Rating:

4.0

The bathroom in the storage facility was out of order all week which was a hassle while I was moving out. Other than that, a good experience. Thank you!

Rating:

4.0

Thank you to Arnessa Smith for helping me. She was funny and helpful.

Rating:

5.0

In the past 10 years I’ve moved from ATL > DC > Seattle > Chicago > DC and used U-Haul trucks and equipment each time. Every single person I’ve had contact has been extremely helpful and pleasant to do business with. When mistakes were made (whether it’s mine or theirs) they were very fast to assist in making things right. Moving is stressful but these people are true professionals that make it easier.

Rating:

2.0

I think it’s ridiculous that you do not get partially reimbursed when you move out before the month is over. I set my account to autopay, they collected the money on a Monday and I was moved out by that Saturday. I was told that, per U-Haul policy, customers are not partially reimbursed for vacating early, and that Uhaul will resale your unit (that is paid up through the month) to someone else even though they are not giving you the money back for leaving early. That is not a well thought out policy and needs to be stated clearly upfront.

Rating:

5.0

Awesome service!!!

Rating:

5.0

I would like to see smaller units and reasonable cost. I only have three suitcases to store and to figure out my new life and home here in a nation capitol. Otherwise service was great and look forward to our DC relationship. Thank you

Rating:

3.0

The store manager was very helpful and professional. Some of the personnel were very short and not very informative. But I don't know the names of the ones that were like that. We had to pull information out of them instead of them telling us things we needed to know. They acted like we should have known everything

Rating:

5.0

The staff was amazing. This is super rare in DC please treat them well because they were so helpful and kind I will always use this uhaul location because of the amazing service

Rating:

5.0

I thank you for the business with this company

Rating:

4.0

N/A

Rating:

4.0

Customer service person was great

Rating:

5.0

they made a reservation for a unit that wasn’t available

Rating:

5.0

Osmun is the best

Rating:

5.0

The facility was exceptionally clean.

Rating:

5.0

Give the whole staff a raise! Beyond knowledgeable, friendly and super accommodating.

Rating:

5.0

I was extremely please with the size of the storage unit as well as there being a lock provided.

Rating:

5.0

The owner helped me. Very professional and highly recommended!!

Rating:

4.0

There was no light inside the unit.

Rating:

3.0

It would’ve been great to have more carts available, and to not have to enter my code every time I went in the elevator. Both of these led to me spending way more time than necessary moving things in - perhaps a QR code I scan on my phone would be easier? Everything else was great!

Rating:

5.0

The staff is friendly, great customer service and very clean building. No remnants of rodents !

Rating:

5.0

From the day I moved to the day I moved everything was just fantastic. I say they are great bunch of people who are doing great.. floors are clean and they are all polite and friendly.

Rating:

5.0

I appreciate the help that I got!!!!

Rating:

5.0

All Staff was very perfessional and polite. Had a very good experience with U-Haul.Thanks to the staff

Rating:

5.0

Great storage facility

Rating:

3.0

I paid for 24hr access but wasn't allowed access after closing.

Rating:

3.0

The rat container boxes should be removed before renting.

Rating:

5.0

Access should be 24/7 for everyone and not just for those who pay $10 more per month. Greed ruins the U-Haul experience.

Rating:

5.0

Thank you...

Rating:

5.0

Despite me following behind, Mr. O was pretty cool with working with me and allowing to have patience. The staff in the front off was cool and respectful no matter who was there. I hate that I fell behind to leave after so many years. Thanks again to the whole U-haul staff for working with me

Rating:

1.0

It was an extremely unpleasant experience. First, I was told upon arrival that the storage unit I reserved was no longer available and that I had to select a more expensive unit. This is something that should have been communicated well in advance so I could better assess my options, including another location. At the very least, I would have appreciated a credit honoring the original rate for the bait and switch. Also, the nearest elevator in the storage facility was not working when we arrived and my movers were stuck on the second elevator (along with another customer) for more than 25 minutes before someone came to get them. As I result, I incurred unnecessary mover charges for the delays and found myself hauling my items up the steps while waiting for both elevators to be fixed and my movers to be freed.

Rating:

1.0

The worst experience i have ever have! I was charged a month when i was already out, my card was not saved because i knew i was moving before the month end it and when i went personally all they told me was that i had to send an email ( send it ) no respond.

Rating:

4.0

N/A

Rating:

2.0

Something was broken nearly every time we went. Usually the security system, but also the elevator or the HVAC. The alarm went off at least once every time I was there, and the staff seemed to mostly ignore it since it was so frequent. Overall a frustrating experience.

Rating:

5.0

I have been a customer for several years. Customer service in person and on the phone has been excellent.

Rating:

3.0

Thank you Tiffany H. for her pleasant customer service.

Rating:

5.0

Great

Rating:

3.0

Mouse and rat dropping in unit. Rodent traps in unit but scared to take anything to my home.

Rating:

2.0

My items were ruined by a bug infestation and I lost over $2,000 in storage payments for the 2 years I stored there plus the furniture and other items I had stored which were crawling with bugs and some of which were eaten/destroyed by the bugs. They denied my claim because I didn't have the proper insurance but how I was I supposed to know that there might be the possibility of bugs in my unit? I thought they took the proper precautions to prevent things like this. This has been a horrible experience. One employee at the end was really nice and helpful though. She returned my calls.

Rating:

5.0

GO U-HAUL

Rating:

3.0

Couldn’t even help me with getting rid of my locks which I lost the keys for after storing there for months. They’ll look for any opportunity to charge the customer extra

Rating:

2.0

The stairwell isn’t accessible. There aren’t working door knobs to access the second floor. Also the staff wasn’t helpful in removing a pad lock.

Rating:

5.0

Clean and great service

Rating:

5.0

The female employee who was mopping the storage facility (building 2) yesterday afternoon (10/27 around 3:00pm) was EXTREMELY friendly and helpful. Really appreciate her!!!!

Rating:

5.0

This U-Haul establishment was great for my needs of storing some belongings for a short term while selling my house. The employees were always courteous and helpful. I would definitely use this facility again for storage, truck rental, or packing supplies.

Rating:

2.0

Everything was perfect, the only thing was your staff was awful no customer service just straight ghetto mentality and that was the only thing I didn’t like

Rating:

5.0

Very helpful and courtesy

Rating:

5.0

This location consistently makes up where all the other locations lack. Best location in the DMV

Rating:

2.0

Extremely long lines, to ask a question because for some strange reason folks don’t answer the phone at Uhaul. The facility definitely needs a good deep cleaning of floors, bathroom, an a few coats of paint. Why move the trash can from outside?

Rating:

5.0

Young woman who helped me was fantastic. She set up my contract and personally showed me to my unit, making sure I knew how to access it. Best service I’ve ever had at a UHAUL.

Rating:

5.0

Keep up what you’re doing is working

Rating:

5.0

Staff very professional Osmam Very above and beyond Service

Rating:

5.0

I prefer this location because the staff and manager are very nice.

Rating:

5.0

Manager Osmond was most accommodating when we first rented unit in May 2013. The staff has been helpful and this location is convenient. Kudos to this location’s manager Osmond ( service oriented ALWAYS). The location is well kept and clean. Thank you Loyal customer, Frann Robertson

Rating:

5.0

Being a first time customer, the staff was very helpful with all the questions, that were asked. They made the transition of relocating mush easier.

Rating:

4.0

good

Rating:

5.0

Good service good people

Rating:

3.0

There is great confusion when moving in and out. No one seems to have a sense of responsibility for issues as they come up.

Rating:

5.0

I had no problems

Rating:

5.0

Jenay was very personable, considerate, and friendly. She really was accommodating to my needs and helpful with the move-in process. She deserves a raise IMMEDIATELY.

Rating:

5.0

I had a pleasant experience from start to finish. The employees were very helpful.

Rating:

2.0

I completed the online move in process and called the location to purchase 24/7 access since I had to move in after hours. When I arrived at the location, the code that was given to me did not grant me access to the facility even though they said I would have 24 hour access. I tried calling the general manager but was sent straight to voicemail every time I called. I eventually was able to talk to customer service but they informed me that they couldn’t do anything except try to contact the general manager of the facility. I was not happy with this response so I asked to speak with a supervisor. After telling the customer service agent that I wanted to speak with a supervisor they put me on hold and then came back and asked me to try the code again. It worked. Something occurred behind the scenes after I had to literally ask for a supervisor to get anything to happen. My experience with U-Haul recently has been extremely disappointing and has required way too much effort to make using their services worth it.

Rating:

5.0

Excellent service and very good spirit and attitude from staff

Rating:

1.0

The elevator was not working in the building

Rating:

5.0

The staff was over-the-top friendly and extremely helpful. They worked an hour over closing time to assist everyone. Very impressed!

Rating:

1.0

They made me buy these special locks for my unit, then when i tried the key for the lock, it wouldn't unlock it. I called them to cut the lock for me and they refused, they lied to me and told me they don't do that anymore. So when I opted to cut my own lock, i stead of paying for a locksmith, they got upset with me and decided to cut my lock for me, after they told me they don't do that anymore. Also one of the storage units was filled with webs and spiders and there was a water leak that destroyed my mattress, causing me to throw it out, an expensive mattress. It also rusted out my workout metal equipment. My wife and I experienced lots of attitude from these people from day one, from several different employees. Would not ever recommend this place to anyone.

Rating:

1.0

Their system was broken so they couldn’t complete the rental process for me. I had to complete it on my phone. Then, my access code wouldn’t work and they couldn’t fix it because the system was malfunctioning. Then, all of the elevators were broken so they had to change my unit to one on the first floor because there were no elevators that we could use to access the other levels. And because they couldn’t get my access code to work, I had to have someone stay inside the building at all times to trigger the automatic door so we could re enter the building to fill my storage unit. The staff were helpful but the facility is so poorly maintained to cause all these problems. Overall, an hour of my time was wasted after I had spent 10 hours in 90 degree weather moving and loading my truck. I would never choose to use u haul storage again after this experience.

Rating:

2.0

We were not given clear instructions for moving in since we also had a big moving truck to maneuver. This was not taken into consideration. Also the elevator was broken. The security alarm kept going off too which was very annoying.

Rating:

5.0

If I had to give you a whole a number it would be 12

Rating:

5.0

The customer service agent went over & beyond her service, I appreciate her.

Rating:

5.0

The whole process was seamless.

Rating:

4.0

Once the unit was vacant, my credit card got charged. I called to ask for the charge to be canceled. I was only sent a receipt of the charge. So, I follow up again, and said that the unit is vacant, send the refund to my card! Then, in the follow up, they were like, "Oh it's been refunded!" I was like, well, "send me a receipt of the charge being refunded!" Then they did. Real talk, if the receipt of the refund was initially sent, then I wouldn't have made multiple stressed out phone calls to ask for the refund receipt. Just saying. But other than that, everything was super clean, really nice, nice staff. It's a Uhaul.

Rating:

5.0

I'm like U-Haul it's convenient for me to get around or get to and a future wise I will still the under U-Haul I'm with my bill to get a little lower in the future or a discount if I can get one thank you God please have a good weekend 🙏 🙌.

Rating:

1.0

We got stuck with higher level unit and were showed a metal ladder in the office that appeared stable. When we brought our stuff in, however, we discovered the metal ladders near the storage unit were very rickety, unstable and open ended. If was very dangerous for the men involved in the move and we were just lucky no one got injured. Please please to the management, examine each ladder and try to climb up them with a box and a mattress and see how you do, then put two people on the ladder hoisting stuff and see how it goes. Very disappointed and planning to do negative reviews in multiple social media locations if my concerns aren’t responded to.

Rating:

4.0

Was better 3 years ago butileft for general manager threatened me and used racial remarks against me and told a disabled could only be allowed at I haul for only 15 minutes a day.This is embarrassing

Rating:

5.0

Very helpful and friendly. Explained everything very well.

Rating:

5.0

Jay (sp) is delightful and made my renting process easy and enjoyable!

Rating:

5.0

This storage place was very easy for me because I didn't have to go from one U-Haul place to another.this was very better to get everything in one spot. the people was nice very pleasant I never had a problem. yeah I will recommend friends. I have already recommend friends to this storage place .I didn't know anything about. thank you so much 💓 P.S . do I get any money back for Imoved out early.

Rating:

5.0

The only reason I said no to the access hours is because the building I have a unit in isn’t 24 hours yet and I really need access to my tools around the clock due to my field of work.

Rating:

4.0

Everything was easy except for finding the storage space. The number I was given(10476) and the number of my unit does not match the number on the site maps (10479) it was very hard to find the unit.

Rating:

1.0

got charged an extra month after moving out, the staff were INCREDIBLY unhelpful and checking out equipment was difficult at every turn

Rating:

2.0

Mice urine and rodents were all in my storage unit which severely damaged my items stored. The unit was wet and caused my items to have mold grow on it despite me adequately wrapping furniture in plastic, the furniture still ruined. I will NEVER use this storage or any other UHAUL location storage again, totally disappointing and an unhappy customer.

Rating:

4.0

The staff was always friendly, courteous, and helpful I appreciated that, some customer service reps and staff that I have had the pleasure to deal with were not They even called me Ms Toni and asked me if I needed help to my car with a box Thank You Again 🌹