App was horrific. Fuel gauge was marked with more gasoline than it had. Return was abysmal. Staff indifferent and actually said â€œthis is just a job, I don't care about this business or you...â€Marc B.
Customer Reviews for U-Haul Moving & Storage of Intown
Washington, DC 20002
(Two Blocks from the Rhode Island Metro Station)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.diane w. | First Impressions
Customer did not leave a comment.ALVARO P.
I do not appreciate your predatory insurance policy, where the cost of the damage of a small dent is less than the deductible for the insurance. I paid $50 for insurance, and returned the truck with a small dent (it isn't clear what hit the truck). The damage cost for a small dent is $95 but I paid $150 ($200 including the initial for the insurance). In what world does getting the insurance make the cost of an accident more and not less. It's supposed to "cover" you for damages.KAELA B.
Customer did not leave a comment.Marshall L.
I didn't receive one of the pickup in store items I ordered, but other than that, I had a good experience. The staff was great.JACQUELINE L.
Customer did not leave a comment.DEENA B.
worked as it should. they were helpful. truck was well worn, but clean and did the job!Lewis G.
Trucks was way out of alignment. Almost didn't start the second time, I had to give it gas, which I think many folk wouldn't have thought to do. After-hours parking instructions were unclear.Matthew B.
Customer did not leave a comment.Tanairy O.
Have personnel to stop Rushing to get off work. check equipment in properly so no one else can be charged for something someone else has doneTREMOND W.
Upon dropping off the vehicle the staff insisted I damaged the vehicle despite my having "disputed" the conditions upon pickup using the link sent to my cell phone. I asked where the photos I uploaded were located and was not given an answer. Luckily I also had other photos that were time stamped at the day and hour I picked up the vehicle. Even then, I was told it didn't match my contract (it did). This took nearly half an hour to resolve and ultimately it was determined the damage was pre-existing.Gary R.
Location was very well kept and organized. Customer service was pleasant and very knowledgeable! Excellent service!Rikwan B.
This is one of the worst customer service experiences start to finish. I would never come back or recommend to even my worst enemy.Joseph V.
Customer did not leave a comment.ADAMHARRISON S.
Everything went well!PAUL W.
Customer service everything was awesomeADAN C.
Customer did not leave a comment.Mokhless A.
Customer did not leave a comment.Eric M. | First Impressions
Really poor customer service all around but, particularly, where they give you the trucks. I arrived at the end of the day. the people were clearly on their way out and with no patience to talk to a client. I asked a simple question about the operation of the truck and they couldn't answer it. The truck was quite dirty. In a pandemic you should make sure that the trucks are cleaned before renting them out.Francisco E.
Customer did not leave a comment.NICHOLAS M.
Customer did not leave a comment.Perry W.
Everyone at this location was efficient, welcoming and engaging.Cathleen F.
Excellent service. I was impressed, and will use this service again.Joshua W.
I had reserved 2 furniture dollies but there was only 1 left so used that and a utility dollyJOSEPH N.
I had to go back to this location to get the trailer I needed from another location only to find out it wasn't available for a one way move on the day I was moving a lot of confusion and put me in a real bind. The people were helpful though in try to resolve my issueRYAN T.
The staff was very rude. I was fraudulently charged for gas and it took multiple calls to resolve the problem.JEREMIAH B.
Customer did not leave a comment.Chad B.
Customer did not leave a comment.HENRY C.
Customer did not leave a comment.SHANTE H.
This is by far the best U-Haul location in the city and DC area. I rent trailers a couple times a year for our storage needs. This team was helpful, courteous, and fast. I will rent from them again.Chris K.
The team at Uhaul and this location are the best. They provided great customer service and when I lost my key in the move [don't ask how], they had a locksmith contact me right away to get that issue resolved. Appreciate the professionalism and support!ALTON C.
Customer did not leave a comment.JOHN M.
Well, I don't have any complaints to this particular location, but overall my recent experience with Uhaul was horrible. I booked equipment at one location, a few days later I got a call from Uhaul representative and was told that they transfer my reservation to another location, which was not far away so I was okay. At the day of pick up, when I arrived to this new location I found out that equipment that I booked is not available, because they don't have it(some other dude did not return it yet, which os not my problem). So I wasted a few hours of my time and finally was able to pick my equipment at another location. I think I've read multiple times on Uhaul website: â€œit's guaranteed or you will get $50â€. Yeah, sure, no equipment on time and no $50 for that - that's what I've got.Iurii M.
I was rushed out of the van when returning it and the employees were smoking and entered the car before I got out. I returned it early, so this was unnecessary and rude. The employee during check-in was very professional, so that was a good experience.JESSE B.
Customer did not leave a comment.Nancy E.
Customer did not leave a comment.Rene F.
Customer did not leave a comment.Stephen F.
Customer did not leave a comment.TIFFANY S. | Overall Experience
The pickup was long and arduous but glad you have more security measures for theft here in DC. The drop off guy was most helpful and super nice!KRISTEN J.
Customer did not leave a comment.christine K.
Customer did not leave a comment.Rafael V.
Customer did not leave a comment.Susan w D.
You should have access 24/7 without having to pay extrajorge a. | Overall Experience
Customer did not leave a comment.Samuel O. | First Impressions
Customer did not leave a comment.KATHRYNWALDROP K.
Lower prices would always be better. Being able to change drop off location would also be really great.Nikhita A.
Excellent serviceSteven T.
The staff was efficient and very courteous. The equipment was ready to go on time. We were in and out in no time.Jo Z.
Thank you!!!!David E.
Customer did not leave a comment.BEATRICE B.
Be kind to customers when they arrive. Especially from long tripsConner B.
The gentleman at the drop off lot was quite rude.James J.
This location is well organized and quickly had my rental ready for pickup. By the time walked away from the reservation desk to the parking lot the truck was warming up and ready to go.CHARLES M.
very organized and professional personnelKRZYSZTOF K.
Customer did not leave a comment.SAMANTHA L.
Customer did not leave a comment.ANDREA M.
Customer did not leave a comment.JONATHAN W.
The employees here do not lift a finger to help customers.Jody P.
The U-Haul advance reservation and mobile pick-up don't work as well as they should!Mokhless A.
Customer did not leave a comment.JOSETTE W.
Customer did not leave a comment.KIMBERLY N.
I was told that I went over my mileage but I was told at the first location that it was a flat rate which is why I choose uhaul in the first place. I am very unsatisfied with my service! I was charged extra without being told!Kayla S.
Let customers know their reservation will be cancelled after one hour! I was lucky enough that there was a truck available for me, but it would have been a disaster if there had not been available equipment. There was no communication from Uhaul during the reservation process that reservations must be picked up within an hour.RACHEL B.
Customer did not leave a comment.Pedro R.
Customer did not leave a comment.KARA C.
Equipment is the typical U-Haul â€” heavy wear, not great. Is what it is, no big deal. But the staff at this location is so insanely rude it's fascinating. U-Haul isn't exactly the shining example of customer service anywhere, but this place was just awful.CARSON P.
Customer did not leave a comment.BEVERLY F.
Excellent customer service and very understanding. This is the second time I have used this facility and I recommend them highly.VERONICA G. | Overall Experience
Efficient, convenient and easy! The staff was extremely helpful!Scott N.
I would NEVER USE A UHAU L TRUCK AGAIN JACKED UP PRICE RATES, I WOULD NEVER RECOMMEND UHAUL TO ANYONE. IF J EVER GET ANY COMPANY IN WOULD GET A COMPANY AND PUT YOU OUT OF BUSINESSGlenn W.
Customer did not leave a comment.Edwin H.
Very rude staffJesse M.
Customer did not leave a comment.JALIL E.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.MICHAEL B.
When we arrived we were not assisted in locating the vehicle. When we finally found it we were then told we couldn't actually use that vehicle because it was a local move. After a long time we finally received a truck but not the dolly we had requested and paid for! Employees were rude and unhelpful.Donna E.
Customer did not leave a comment.BRADY W.
Customer did not leave a comment.Eugene C. | Overall Experience
AVOID THIS LOCATION AT ALL COSTS! I wish I could give 0 stars. Their customer service is terrible, every man who works at this location is unnecessarily rude and condescending. My husband and I signed up for Online Pick up. The van was not in the location it was supposed to be, so I went inside to ask. I was told to go to the pick up and drop off lot, and to ask the men working for my van and my key. I go to the lot, ask the men working for my van and key, they gave me very rude and very short answers that were basically "look at your phone, what does that say?", I tried explaining that I was specifically advised to ask them for my van, and was consistently interrupted with the same unhelpful answers, until it finally became clear that I needed to search the lot myself for the van and dare not return to them until I had found it. The lot was completely full. It took 20 minutes to find it. Did the inspection, everything looked normal. We're about 15 minutes away from the location, we go over a speedbump, and it turns out the back brake light fixture had been broken off and then just placed on back on so we couldn't see in the inspection. So we had to drive back, explain what happened multiple times to multiple people, before being given a new van. When signing the new contract I tried to verify that we wouldn't be charged for their broken equipment and the man working just interrupted me to say "Just sign the contract." I told them IN THIS MOMENT that we wouldn't be returning the van until after hours and was given NO instruction on what to do with the key. We returned the van that evening, 30 minutes after they closed. The app gave no instruction, and all key boxes were visibly locked, so we did what we thought was the right thing, and locked the keys inside the van. We are now being charged $150 on top of everything because they don't have duplicate keys. If we hadn't been given a broken vehicle to begin with, we would have been able to return the vehicle before 7pm. Also they KNEW we were expecting to return the van after hours, they provided NO instruction, and ALL BOXES WERE LOCKED! So why should it be another $150 out of our pocket??? I was already planning on leaving a bad review for this location, based on the unbelievably rude staff and faulty equipment, but this sent me over the ledge. AVOID THIS LOCATION.Hugh H.
Customer did not leave a comment.VINCENT G.
Good location and good inventory. Met my needs immediately. Great place to rent a truck.NORMAN I.
Customer did not leave a comment.James M.
Customer did not leave a comment.Justin B.
The guy who took the trailer in was courteous and responsive.Kevin W.
I cannot recommend this place to a friend due to the face the guy who attended the returns area Charles is rude, unprofessional and is smoking in people faces offensively. Has a hideous attitude towards good working people.CESAR S.
Customer did not leave a comment.Ted M.
Nothing, service was great and simple.MICHAEL R.
Customer did not leave a comment.DAVID R.
More prominent signage pointing to the specific return location (within a 2-block facility) would be helpful.ERIC D.
Customer did not leave a comment.PHILIP S.
Customer did not leave a comment.Clinton G.
Make sure to check the overflow lot for your U-Haul if you don't see it in the main lot. This isn't advertised and you won't know until you ask someone. Pickup took forever because of this, however, the employees were very friendly and helpful once they got involved.Tristan P.
Customer did not leave a comment.Cameron S.
Customer did not leave a comment.JON D. | Overall Experience
The Customer Service is excellent and I feel very welcome every time I rent a vehicle. Thank you in advance and keep the good work up.MICHELLE C.
Customer did not leave a comment.TIFFANY S. | First Impressions
Customer did not leave a comment.Destiny S.
The front seats we're covered in dog or cat hair.What happened to cleaning the equipment before the next Rental? This is a pandemic and I could have caught anything including the covud 19. I would have sued UHaul. I took the liberty of getting tested once I got to my destination. Thank God I was negative.Judith G.
Customer did not leave a comment.JOEK M.
Customer did not leave a comment.Nathaniel A.
No issues with pickup or drop off. Both spots were very helpful and provided good service.Glen B.
Online check-in was tedious and difficult to follow. It was quicker for me to check in with someone in person last time. Consider improving the functionality of the online check in. Perhaps have customers fill out info ahead of time.Roger M.
Keep it up.ALLEN R.
Tina and all the team was so friendly and professional.KEVIN B. | Overall Experience
Customer did not leave a comment.Carl C. | Overall Experience
I was told I would have a lower level climate controlled unit and when I got there it was an upper level. Staff was not friendly and not helpful. The hours of access are ridiculous. I am SO VERY SORRY that I moved into UHaul. The movers were already there and I couldn't find another place. I am so unhappy with UHaul and my entire experience. I would NEVER recommend it to ANYONE.karyn r. | First Impressions
Tiffany was extremely helpful! Really outstanding service. She was understanding of my situation as a first time storage user and worked with me when the unit I reserved did not match with my needs. She took the time to explain everything and answer my questions. She was kind, patient, and professional. Absolutely excellent move in experience!Benjamin R. | First Impressions
The truck I had rented from U-Haul of Burlington Vermont was in bad shape, but your guys took the time to listen to me and begin to address the issues.Abigail N. | First Impressions
Customer did not leave a comment.MICHAEL C. | Overall Experience
I moved my stuff out of your facility because I never really felt my stuff was secure. The top of my unit which was on the end had a plastic cover that was not secure,You could slide it over with your pinky! Also being as it was an upper unit I had to climb the latter. Your latter's were unstable and old with chipping pain. I NEVER FELT SECURE climbing those latters! YOUR SALES STAFF IS AWESOME!!!! Very very NICE! YOUR STORAGE CONTAINER AND LATTERS are TRASH. I had been back to drop off and retrieve items. And Every time the LATTERS , didn't matter which one I used. WERE VERY UNSTABLE AND UNSAFE. IRONICLLY when I moved out I found a newly painted latter's do used. I would never ever recommend this facility!!!Terese J. | Overall Experience
Customer did not leave a comment.MARIANA F. | First Impressions
Customer did not leave a comment.Karen R. | First Impressions
Overall a great experience. FYI for those sensitive to smells, mothballs (or something that smells like it) were added to the storage unit at some point. The smell was really strong when I took my stuff out - had to air out for several days.Jameeley P. | Overall Experience
When I first rented the unit 11 months ago, I remember the staff being unhelpful. When I closed out my unit yesterday the staff seemed to be in better spirits.Camellia P. | Overall Experience
Customer did not leave a comment.James B. | Overall Experience
The customer service at this location is deplorable. The staff is extremely rude, and the General Manager Osman is very disrespectful and short tempered with customers. I requested a lock cut, as I lost my key and I’ve had the unit for about six years. He told me that it will be a minute. When asked a time frame he said, “It will be a minute” and walked off. I came back approximately two hours later, and he was still unable to provide assistance. I can not wait to remove my items from this location and I will be writing a poor review on all social media outlets. No one should have to endure such treatment.Katrina D. | First Impressions
The general manager assisted me and was the most pleasant, knowledgeable and helpful person. He explained everything to me and found the right unit for our needs. He helped rectify a clerical error and ensured we used our first month free offer for the unit. So easy!Stephen M. | First Impressions
The only reason why I left U-Haul was because of the pandemic I could not afford it anymore even though it was keep it was really still hard the people that were really nice to me I never had a problem at all of any way it will always be always holding my stores making sure that things were very well intact when I left yesterday it was really nice talking to the girls at the front desk they were very much appreciative of me and being able to store my clothes there a U-Haul thank you so very much I look forward to volunteering your services to anybody in my neighborhood or around the city thank you so much and feeling alegra Anderson thank you U-Haul you rockalegra a. | Overall Experience
Customer did not leave a comment.jeff z. | Overall Experience
Customer did not leave a comment.carrie s. | Overall Experience
Customer did not leave a comment.Roosevelt B. | Overall Experience
Customer did not leave a comment.SUSAN KAY L. | Overall Experience
The general manager was very unprofessional. Customer service skills were poor.Marcelle B. | Overall Experience
Staff were very friendly, helpful and informative.CARLOS A. | Online Move In
I would encourage people to your storage because the cleaniness and hospitality...I will utilize this service again in the future...I was very impressed with the short cute 4"11 queen who treated me so nice..Two thumbs up for service and courtesy. Thank youwilliam f. | Overall Experience
Thank y’all for everythingAndrea W. | Overall Experience
There were two females working when I arrived. One seemed to have an attitude the other barely spoke English. I had asked for a ground floor unit and did not get it. Also the parking situation is dangerous there - only one way in and out and if loading area is full you have to figure out what to do with a 36” uhaul. I was extremely frustrated. Luckily when I came back in a Nice middle aged man ended up helping me and went through my contract. He was extremely helpful. The ladies there were not. Also this is in a very sketchy area. Though the units are under lock and key I don’t feel comfortable going to my unit so I’m turn will prob relocate to a different site in three monthsChristina H. | First Impressions
Customer did not leave a comment.Dante D. | Overall Experience
Customer did not leave a comment.robert p. | First Impressions
Customer did not leave a comment.Alix W. | Overall Experience
It makes a big difference to have an upper tank versus a lower tank, yet this information is not part of the reservation. This is a bug.Samuel H. | First Impressions
Customer did not leave a comment.Sahara R. | First Impressions
Customer did not leave a comment.AMIN A. | Overall Experience
The general manager is a scam artist.he will try to charge you more anyway he canAnthony d. | Overall Experience
Excellent Customer ServiceKimba C. | Online Move In
Customer did not leave a comment.John H. | First Impressions
Customer did not leave a comment.Aaron C. | First Impressions
Always kept clean, safe and secure. I like the ability to use dollies and those bed dollies were super helpful.mesdara a. | Overall Experience
everything was fine.Adam G. | First Impressions
1. The requirement to use the U-haul sold crescent lock is a scam and money grab by Haul and its dealers. I have had storage units for a decade using my own combo lock and never had a security problem. The idea that the required lock provides better security is a lie. 2. The movable ladder necessary to access my second level space constantly wobbled making it unsafe to access my unit. There was not another ladder available use. this is unsafe and reported to the facility. 3. The storage unit door did not close properly and align so the lock could be easily installed. This was reported as well. It took two of us on a the above rickety ladder to push the door enough so it would align and lock the unit door. Such a basic. Get it right. 4. We were only shown (1) elevator. Lots of waiting. this is a converted 3-story warehouse and if another elevator exists we were not shown it. More focus on making money and less on customer service by investing in necessary vertical transportation. Really not sure I'm not going to move back to the Cube Smart a few blocks away. I made the move to U-Haul because I already rent trucks from here and thought it would be more convenient. Was not the experience I had at all.Andrew M. | First Impressions
Service was great and I never had any issues. The storage unit itself, however, was very small for the price.patrick m. | Overall Experience
Customer did not leave a comment.Hawa D. | First Impressions
Customer did not leave a comment.Ron W. | Overall Experience
You made me run around between stores and the pick up of my trailer. Speed of service is not in your delivery language. I also have to drive another 26 miles to drop off the 4x8 because theuhaul location in my city doesn’t,t have room for another trailer, they sit on several acres of land but I have to drive to the next town, what a waste of a customers time. I will never use you uhaul again. I will also tell my friends as well. Obviously you don,t care why should I.Ron W. | First Impressions
Storage containers up on a second level dangerous only a thin wobley ladder to take your items into the unit it's a shame uhaul has no regard for safety the ladders need to be wider,heavier, safety neDale W. | Overall Experience
My experience was fair overall. I received great customer service for a few of the staff and a free month of storage. However, 2 were not so customer friendly, but hopefully they strive to improve.EMMANUELLA L. | Overall Experience
Had a small unit of office items for about a year that we accessed pretty frequently. Never had an issue with the facility or our unit. This is a really nice location.darnita ayanna b. | Overall Experience
The staff member was cheerful, knowledgeable, and answered all of our questions.Jean M. | First Impressions
U Haul is an excellent company.KATHY W. | Overall Experience
Had everything I needed to assist in my move. Helpful staff.Sharee M. | Overall Experience
The young guy at the counter was new but was still quite professional and friendly.Sharee M. | First Impressions
Manager was very helpful, extended great customer service.TRACIE W. | First Impressions
Osman, Tiffany, and the others whom I don't recall their names - were very professional and courteous during my 5 years at the 5th St NE location.sukari numfashi o. | Overall Experience
No flexibility for pro-rated amounts for move-out. I moved out of area middle of the month. For 2 units, I lost about $100 but they’re quick to charge late fees after 3 days. Many not friendlY.Drew W. | Overall Experience
I thought it was a great place for strorageHarold S. | Overall Experience
Great help and serviceWILLIAM S. | Overall Experience
The manager was pretty ineffective and cost me an extra $230!RaMond T. | Overall Experience
Friendly, professional and polite staff. Though when I first called to cancel empty unit, he didn't cancel it & didn't tell me to request thru mgmt & pay to cut lock. It took 2 follow-on calls.Katie B. | Overall Experience
I must honestly say the staff that helped me save my things were AWESOME! They went above and beyond I truly appreciate them. As soon as my life is back on track I want to send them something specialsylvasti v. | Overall Experience
One thing that can be fixed is extra staff on weekends. The line is way too long.SAMUEL C. | First Impressions
Great storage unit and convenientaziza d. | Overall Experience
Very friendly and helpful staff, efficient convenient services, clean well-laid out facility, good location.Jennifer W. | First Impressions
Time of storage should be prorated for the month. I am a teacher and only needed it for limited time. It was really expensive in the end for me. I will look around more next time.rachel t. | Overall Experience
The staff was very helpful, personable, approachable and professional (especially the lady - I wish I could remember her name). I will definitely recommend it!MIRIAM S. | Overall Experience
Manager is the rudest man I’ve ever met. Blatantly disrespectful. Moths all over the unit. Super dim lighting. Highly unresponsive to concerns.kelechi i. | Overall Experience
I didn't like the fact that I moved out one after my rental fee was do and I was charged the full rate for the mouth.carroll m. | Overall Experience
No one answered the phone. It is a waste of time.JOSE P. | Overall Experience
I did a one way direct from NYC and then another intown rental 5 days later. Requiring a week of storage. The cleaning staff was so helpful... even helping to move a piece of furniture. SO CLEAN,greatJennifer J. | Overall Experience
The staff at this location were consistently professional and helpful. The manager is upstanding, and I was always a grateful patronage due to his leadership.Miriam H. | Overall Experience
I reserved a truck for long distance travel, when I picked the truck up it was on a 1/2 tank of gas, when I mentioned my concern, the manager told me I could just stop and get gas in Virginia.Bobbi M. | Overall Experience
I'll never deal with uhaul again.Eugene M. | Overall Experience
The service was great and well secured facility.Thanks the service.Howard P. | Overall Experience
The manager, Tiss was exceptional in getting set for storage and truck rental. Bravo!RaMond T. | First Impressions
Very easy and helpful.Marian B. | First Impressions
This is a nice clean, efficient storage facility. They provide all the carts you need to complete your storage needs.Dan O. | Overall Experience
Always willing to help there customers,, I will use this facilitie againmichelle b. | First Impressions
Great service. The agent that assisted me during my transaction was hilarious! I mean that in a good way. Her name was Arnessa Smith. She was also very professional, pleasant. A great experience.RONALD H. | First Impressions
The management and staff at the 5th st. n.e. Uhaul demonstrated excellent customer service, professionalism, and judgement. As a customer I always felt well taken of by the staff. Thanks Mr. ShelenkerASHTON M. | Overall Experience
Service was very good. The woman that helped me took care of explaining everything to me. Her name was Tiffany Harrison and she should recognized for her great serviceHarold S. | First Impressions
Service was great and easy thanks so muchiesha h. | Overall Experience
Customer service was patient clear and efficient.Bernadette G. | First Impressions
Good experience Osman is great to work with! Excellent customer servicing! T. VaughnTracey V. | Overall Experience
The manager at this facility was especially helpful and friendly.Andrew C. | Overall Experience
The person at the counter that helped me with my move today was rude and seemed as though she didn’t want to be at work. She offered prices without really knowing, and had a very nonchalant attitude.PAUL S. | First Impressions
The entire team was very helpful in the transition of my items from one unit to another.Drew W. | First Impressions
Staff were very polite and efficient. Our only disappointment is that we wanted floor level storage but none was available when we arrived and this was not made clear when I booked the reservation.dominique b. | First Impressions
Osman you run a great storage center. Thank you for always being so kind when I was in!Elizabeth C. | Overall Experience
Tyyolanda b. | Overall Experience
I will recommend your facility to a friendWillie G. | Overall Experience
Service was nice customer service was polite I didn’t have a long wait and everything was quick and easyGeorgetta E. J. | First Impressions
The Agent,was,kind , patient,and very professionalann w. | First Impressions
All worked fine. Staff was competent and helpful even though generally icey.Thomas H. | Overall Experience
Positive experience and streamlined efficiency.Alesa A. | Reservation
No problems everything was handled wellnorman s. | Overall Experience
It was really great having my things there I had no problems at all just a little hot so it makes your belongs kinda messed uppamela h. | Overall Experience
This is the worst experience I've had with Uhaul I was given the run-around I was quoted wrong prices I literally spent 12 hours driving from location to location just to return the truck and wants spRAQUEL R. | Reservation
U-Haul SUCKSRoland R. | Reservation
THEY WERE VERY HELPFUL. THANKSMichelle C. | Overall Experience
I was very pleased with the customer service and facilities.Susan T. | Overall Experience
I had a great experience working with this Uhaul. Super helpful and extremely convenient!Jason T. | Overall Experience
Easy access to units, elevators were helpful, and customer service was splendid!Alesa A. | Reservation
Everything seems fine except for the Sunday hours which should have been to 7PM during the summer period instead of 5PM.Anthony U. | Overall Experience
Great staffJEAN BAPTISTE W. | Overall Experience
The phone system makes it very hard to reach the local office, however. I hope you can adjust this. However, I always felt that my belongings were secure, and the staff were friendly and helpful.JESSICA L. | Overall Experience
My experience was A-one outstanding, and uncomplicated. Keep up the good work.minnie h. | Overall Experience
I mistaken on the month to reserve your u haul .A young lady employed there made the correction . she were very polite , courteous and knowledge about her work.I would recommend U-Haul of downtown .Antoinette M. | Reservation
Everyone was very friendly. Line moved a little slow, but I understand that, given that it was the end of the month (and thus lots of people moving).0JOHN G. | Reservation
Great People. Very Helpfulcharles I. | Reservation
This facility was always clean, well lit and well maintained. The staff was always polite and fully explained the storage process.JANICE LILLIAN B. | Overall Experience
NoneSamuel R. | Overall Experience
I received a receipt for a refund which still has not been actioned after 3 business days. What gives?Matthias S. | Overall Experience
All is great with uhaul, however, consider putting metal reinforcements under the doors to prevent rats, mice, water leakage, moths, etc., from destroying expensive personal and professional items.CARYN B. | Overall Experience
Has rodents and disrespectful staff. (Primarily the management) Slightly secure, but not really. Nobody pays attention. If you have another option, Take it.ANTHONY B. | Overall Experience
Overall fairYordanos T. | Overall Experience
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