Customer Reviews for U-Haul Moving & Storage of Intown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Intown

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Susan w D.
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Customer did not leave a comment.

Lori J.
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N/A

jorge a. | Overall Experience |
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You should have access 24/7 without having to pay extra

Samuel O. | First Impressions |
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Customer did not leave a comment.

KATHRYNWALDROP K.
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Customer did not leave a comment.

Nikhita A.
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Lower prices would always be better. Being able to change drop off location would also be really great.

Steven T.
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Excellent service

Jo Z.
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The staff was efficient and very courteous. The equipment was ready to go on time. We were in and out in no time.

David E.
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Thank you!!!!

BEATRICE B.
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Customer did not leave a comment.

Conner B.
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Be kind to customers when they arrive. Especially from long trips

James J.
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The gentleman at the drop off lot was quite rude.

CHARLES M.
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This location is well organized and quickly had my rental ready for pickup. By the time walked away from the reservation desk to the parking lot the truck was warming up and ready to go.

KRZYSZTOF K.
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very organized and professional personnel

SAMANTHA L.
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Customer did not leave a comment.

ANDREA M.
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Customer did not leave a comment.

JONATHAN W.
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Customer did not leave a comment.

Jody P.
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The employees here do not lift a finger to help customers.

Mokhless A.
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The U-Haul advance reservation and mobile pick-up don't work as well as they should!

JOSETTE W.
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Customer did not leave a comment.

KIMBERLY N.
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Customer did not leave a comment.

Kayla S.
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I was told that I went over my mileage but I was told at the first location that it was a flat rate which is why I choose uhaul in the first place. I am very unsatisfied with my service! I was charged extra without being told!

RACHEL B.
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Let customers know their reservation will be cancelled after one hour! I was lucky enough that there was a truck available for me, but it would have been a disaster if there had not been available equipment. There was no communication from Uhaul during the reservation process that reservations must be picked up within an hour.

Pedro R.
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Customer did not leave a comment.

KARA C.
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Customer did not leave a comment.

CARSON P.
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Equipment is the typical U-Haul — heavy wear, not great. Is what it is, no big deal. But the staff at this location is so insanely rude it's fascinating. U-Haul isn't exactly the shining example of customer service anywhere, but this place was just awful.

BEVERLY F.
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Customer did not leave a comment.

VERONICA G. | Overall Experience |
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Excellent customer service and very understanding. This is the second time I have used this facility and I recommend them highly.

Scott N.
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Efficient, convenient and easy! The staff was extremely helpful!

Glenn W.
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I would NEVER USE A UHAU L TRUCK AGAIN JACKED UP PRICE RATES, I WOULD NEVER RECOMMEND UHAUL TO ANYONE. IF J EVER GET ANY COMPANY IN WOULD GET A COMPANY AND PUT YOU OUT OF BUSINESS

Edwin H.
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Customer did not leave a comment.

Jesse M.
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Very rude staff

Terrance P.
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Great

JALIL E.
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Customer did not leave a comment.

Richard M.
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Customer did not leave a comment.

MICHAEL B.
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Customer did not leave a comment.

Donna E.
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When we arrived we were not assisted in locating the vehicle. When we finally found it we were then told we couldn't actually use that vehicle because it was a local move. After a long time we finally received a truck but not the dolly we had requested and paid for! Employees were rude and unhelpful.

BRADY W.
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Customer did not leave a comment.

Eugene C. | Overall Experience |
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Customer did not leave a comment.

Hugh H.
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AVOID THIS LOCATION AT ALL COSTS! I wish I could give 0 stars. Their customer service is terrible, every man who works at this location is unnecessarily rude and condescending. My husband and I signed up for Online Pick up. The van was not in the location it was supposed to be, so I went inside to ask. I was told to go to the pick up and drop off lot, and to ask the men working for my van and my key. I go to the lot, ask the men working for my van and key, they gave me very rude and very short answers that were basically "look at your phone, what does that say?", I tried explaining that I was specifically advised to ask them for my van, and was consistently interrupted with the same unhelpful answers, until it finally became clear that I needed to search the lot myself for the van and dare not return to them until I had found it. The lot was completely full. It took 20 minutes to find it. Did the inspection, everything looked normal. We're about 15 minutes away from the location, we go over a speedbump, and it turns out the back brake light fixture had been broken off and then just placed on back on so we couldn't see in the inspection. So we had to drive back, explain what happened multiple times to multiple people, before being given a new van. When signing the new contract I tried to verify that we wouldn't be charged for their broken equipment and the man working just interrupted me to say "Just sign the contract." I told them IN THIS MOMENT that we wouldn't be returning the van until after hours and was given NO instruction on what to do with the key. We returned the van that evening, 30 minutes after they closed. The app gave no instruction, and all key boxes were visibly locked, so we did what we thought was the right thing, and locked the keys inside the van. We are now being charged $150 on top of everything because they don't have duplicate keys. If we hadn't been given a broken vehicle to begin with, we would have been able to return the vehicle before 7pm. Also they KNEW we were expecting to return the van after hours, they provided NO instruction, and ALL BOXES WERE LOCKED! So why should it be another $150 out of our pocket??? I was already planning on leaving a bad review for this location, based on the unbelievably rude staff and faulty equipment, but this sent me over the ledge. AVOID THIS LOCATION.

VINCENT G.
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Customer did not leave a comment.

NORMAN I.
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Good location and good inventory. Met my needs immediately. Great place to rent a truck.

James M.
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Customer did not leave a comment.

Justin B.
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Customer did not leave a comment.

Kevin W.
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The guy who took the trailer in was courteous and responsive.

CESAR S.
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I cannot recommend this place to a friend due to the face the guy who attended the returns area Charles is rude, unprofessional and is smoking in people faces offensively. Has a hideous attitude towards good working people.

Ted M.
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Customer did not leave a comment.

MICHAEL R.
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Nothing, service was great and simple.

DAVID R.
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Customer did not leave a comment.

ERIC D.
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More prominent signage pointing to the specific return location (within a 2-block facility) would be helpful.

PHILIP S.
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Customer did not leave a comment.

Clinton G.
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Customer did not leave a comment.

Tristan P.
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Make sure to check the overflow lot for your U-Haul if you don't see it in the main lot. This isn't advertised and you won't know until you ask someone. Pickup took forever because of this, however, the employees were very friendly and helpful once they got involved.

Cameron S.
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Customer did not leave a comment.

JON D. | Overall Experience |
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Customer did not leave a comment.

MICHELLE C.
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The Customer Service is excellent and I feel very welcome every time I rent a vehicle. Thank you in advance and keep the good work up.

TIFFANY S. | First Impressions |
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Customer did not leave a comment.

Destiny S.
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Customer did not leave a comment.

valente M.
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👍🏽👍🏽👍🏽

Judith G.
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The front seats we're covered in dog or cat hair.What happened to cleaning the equipment before the next Rental? This is a pandemic and I could have caught anything including the covud 19. I would have sued UHaul. I took the liberty of getting tested once I got to my destination. Thank God I was negative.

JOEK M.
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Customer did not leave a comment.

Nathaniel A.
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Customer did not leave a comment.

Glen B.
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No issues with pickup or drop off. Both spots were very helpful and provided good service.

Roger M.
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Online check-in was tedious and difficult to follow. It was quicker for me to check in with someone in person last time. Consider improving the functionality of the online check in. Perhaps have customers fill out info ahead of time.

ALLEN R.
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Keep it up.

KEVIN B. | Overall Experience |
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Tina and all the team was so friendly and professional.

STEFANIE W.
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Customer did not leave a comment.

Marcus D.
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Customer did not leave a comment.

Carl C. | Overall Experience |
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Customer did not leave a comment.

Christopher N.
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Customer did not leave a comment.

KRISZTIAN A.
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Over charged me after promising to increase miles

VANESSA H.
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Equipment was not cleaned. The guys on the pickup lot were not helpful

Jaime P.
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Customer did not leave a comment.

karyn r. | First Impressions |
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I was told I would have a lower level climate controlled unit and when I got there it was an upper level. Staff was not friendly and not helpful. The hours of access are ridiculous. I am SO VERY SORRY that I moved into UHaul. The movers were already there and I couldn't find another place. I am so unhappy with UHaul and my entire experience. I would NEVER recommend it to ANYONE.

Bruce A.
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Customer did not leave a comment.

Taylor G.
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Make it cheaper or give some sort of discount for turning a truck in early.

Stephanie Z.
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The movers were quick, efficient, and extremely nice. This is the 2nd time I've used them and will use them again.

Erica M.
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Customer did not leave a comment.

MIGUEL A.
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Not a good service

LeRickus B.
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Customer did not leave a comment.

Donald M.
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Customer did not leave a comment.

Mark S.
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Customer did not leave a comment.

Benjamin R. | First Impressions |
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Tiffany was extremely helpful! Really outstanding service. She was understanding of my situation as a first time storage user and worked with me when the unit I reserved did not match with my needs. She took the time to explain everything and answer my questions. She was kind, patient, and professional. Absolutely excellent move in experience!

offley K.
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n/a

THOMAS S.
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Customer did not leave a comment.

Alvin S.
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Give clear & concise directives on where & how to park so no one get blocked in

Abigail N. | First Impressions |
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The truck I had rented from U-Haul of Burlington Vermont was in bad shape, but your guys took the time to listen to me and begin to address the issues.

Matthew A.
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All good.

Antonio S.
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Always a pleasant experience

CONNIE S.
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Customer did not leave a comment.

Richard M.
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They took the time to listen to my concerns about the truck, log them, and immediately proceeded to check out the truck. These guys make it quick and easy to return.

STANLEY R.
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I did not enter the facility at the drop off location in Washington DC and only interacted with the outside return associate. He was professional and polite.

Elizabeth J.
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Customer did not leave a comment.

JANM C.
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Keep up the good work!!

RICKYJACKSON V.
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Customer did not leave a comment.

Gary F.
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Customer did not leave a comment.

margret K.
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Customer did not leave a comment.

ROSEMCKENA R.
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We spent the first 40 minutes of our rental trying to get verified, and gaining access to the key in a lock box. We were not reimbursed for this time.

Roland L.
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I was doing 24 hour drop and it was unclear where to leave the trailer at this location - we felt nervous leaving it where we did - assume it worked out.

William B.
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Customer did not leave a comment.

Howard K.
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Customer did not leave a comment.

CYNTHIA R.
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One staff member was very rude to us when we arrived to retrieve the vehicle. When we were simply inquiring about the process, he used an impolite tone of voice and was unhelpful.

JOSEPH Y.
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Transaction was performed expeditiously.

CHONDA J.
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Customer did not leave a comment.

JOSEPH Y.
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Transaction was completed expeditiously.

luis R.
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Drop box is not easily visible. I had to go next day to hand in the keys because could not find the box

DALIA N.
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Customer did not leave a comment.

Itay H.
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Customer did not leave a comment.

JALYN M.
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This rating does not reflect the staff at this location. It reflects all the numbers i was transferred to after having issues with renting the truck. This was the worst truck rental/uhaul experience I have ever had. We wasted so much time, talking to 12 different people to get anything taken care of. I do thank the manager and Tiffany who was at the 5th st ne location (she was the only helpful one really through this whole experience, oh yes and the gentleman who was on the 877 number afterhours also). But the whole process wasted so much of my time that I will never do this again. Do better uhaul. Seriously. Truck rentals shouldn't be this difficult. People do not have an extra 2 hours per pick up and drop off to deal with piss poor technology. Uhaul.com and mobile pick up could use a lot of work. Among other things.

Martin B.
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The windshield wiper fluid system had a leak in it, had no windshield wiper fluid from Boston to Virginia after snow storm. Had to stop 5 times to clean off wind shield after losing visibility. At the first rest stop, I bought $5 gallon of fluid, which subsequently leaked to the ground when depressing the fluid switch. I dropped of the Truck, and tried to explain this to the UHaul worker, he was having a conversation on his ear buds, cussing something about his kid's school and seemed annoyed I was trying to talk to him. When I tried to explain the truck needed to be fixed, he nodded and then he walked away. He didn't take any notes, so no idea if he is going to make a note of it and get it fixed for the next driver.

Fernando L.
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Great service

MICHAEL C. | Overall Experience |
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Customer did not leave a comment.

Terese J. | Overall Experience |
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I moved my stuff out of your facility because I never really felt my stuff was secure. The top of my unit which was on the end had a plastic cover that was not secure,You could slide it over with your pinky! Also being as it was an upper unit I had to climb the latter. Your latter's were unstable and old with chipping pain. I NEVER FELT SECURE climbing those latters! YOUR SALES STAFF IS AWESOME!!!! Very very NICE! YOUR STORAGE CONTAINER AND LATTERS are TRASH. I had been back to drop off and retrieve items. And Every time the LATTERS , didn't matter which one I used. WERE VERY UNSTABLE AND UNSAFE. IRONICLLY when I moved out I found a newly painted latter's do used. I would never ever recommend this facility!!!

MARIANA F. | First Impressions |
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Customer did not leave a comment.

Karen R. | First Impressions |
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Customer did not leave a comment.

Jameeley P. | Overall Experience |
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Overall a great experience. FYI for those sensitive to smells, mothballs (or something that smells like it) were added to the storage unit at some point. The smell was really strong when I took my stuff out - had to air out for several days.

Camellia P. | Overall Experience |
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When I first rented the unit 11 months ago, I remember the staff being unhelpful. When I closed out my unit yesterday the staff seemed to be in better spirits.

James B. | Overall Experience |
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Customer did not leave a comment.

Katrina D. | First Impressions |
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The customer service at this location is deplorable. The staff is extremely rude, and the General Manager Osman is very disrespectful and short tempered with customers. I requested a lock cut, as I lost my key and I’ve had the unit for about six years. He told me that it will be a minute. When asked a time frame he said, “It will be a minute” and walked off. I came back approximately two hours later, and he was still unable to provide assistance. I can not wait to remove my items from this location and I will be writing a poor review on all social media outlets. No one should have to endure such treatment.

Stephen M. | First Impressions |
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The general manager assisted me and was the most pleasant, knowledgeable and helpful person. He explained everything to me and found the right unit for our needs. He helped rectify a clerical error and ensured we used our first month free offer for the unit. So easy!

alegra a. | Overall Experience |
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The only reason why I left U-Haul was because of the pandemic I could not afford it anymore even though it was keep it was really still hard the people that were really nice to me I never had a problem at all of any way it will always be always holding my stores making sure that things were very well intact when I left yesterday it was really nice talking to the girls at the front desk they were very much appreciative of me and being able to store my clothes there a U-Haul thank you so very much I look forward to volunteering your services to anybody in my neighborhood or around the city thank you so much and feeling alegra Anderson thank you U-Haul you rock

jeff z. | Overall Experience |
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Customer did not leave a comment.

carrie s. | Overall Experience |
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Customer did not leave a comment.

Roosevelt B. | Overall Experience |
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Customer did not leave a comment.

SUSAN KAY L. | Overall Experience |
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Customer did not leave a comment.

Marcelle B. | Overall Experience |
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The general manager was very unprofessional. Customer service skills were poor.

CARLOS A. | Online Move In |
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Staff were very friendly, helpful and informative.

william f. | Overall Experience |
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I would encourage people to your storage because the cleaniness and hospitality...I will utilize this service again in the future...I was very impressed with the short cute 4"11 queen who treated me so nice..Two thumbs up for service and courtesy. Thank you

Andrea W. | Overall Experience |
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Thank y’all for everything

Christina H. | First Impressions |
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There were two females working when I arrived. One seemed to have an attitude the other barely spoke English. I had asked for a ground floor unit and did not get it. Also the parking situation is dangerous there - only one way in and out and if loading area is full you have to figure out what to do with a 36” uhaul. I was extremely frustrated. Luckily when I came back in a Nice middle aged man ended up helping me and went through my contract. He was extremely helpful. The ladies there were not. Also this is in a very sketchy area. Though the units are under lock and key I don’t feel comfortable going to my unit so I’m turn will prob relocate to a different site in three months

Dante D. | Overall Experience |
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Customer did not leave a comment.

robert p. | First Impressions |
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Customer did not leave a comment.

Alix W. | Overall Experience |
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Customer did not leave a comment.

Samuel H. | First Impressions |
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It makes a big difference to have an upper tank versus a lower tank, yet this information is not part of the reservation. This is a bug.

Sahara R. | First Impressions |
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Customer did not leave a comment.

AMIN A. | Overall Experience |
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Customer did not leave a comment.

Anthony d. | Overall Experience |
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The general manager is a scam artist.he will try to charge you more anyway he can

Kimba C. | Online Move In |
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Excellent Customer Service

John H. | First Impressions |
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Customer did not leave a comment.

Aaron C. | First Impressions |
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Customer did not leave a comment.

mesdara a. | Overall Experience |
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Always kept clean, safe and secure. I like the ability to use dollies and those bed dollies were super helpful.

Adam G. | First Impressions |
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everything was fine.

Andrew M. | First Impressions |
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1. The requirement to use the U-haul sold crescent lock is a scam and money grab by Haul and its dealers. I have had storage units for a decade using my own combo lock and never had a security problem. The idea that the required lock provides better security is a lie. 2. The movable ladder necessary to access my second level space constantly wobbled making it unsafe to access my unit. There was not another ladder available use. this is unsafe and reported to the facility. 3. The storage unit door did not close properly and align so the lock could be easily installed. This was reported as well. It took two of us on a the above rickety ladder to push the door enough so it would align and lock the unit door. Such a basic. Get it right. 4. We were only shown (1) elevator. Lots of waiting. this is a converted 3-story warehouse and if another elevator exists we were not shown it. More focus on making money and less on customer service by investing in necessary vertical transportation. Really not sure I'm not going to move back to the Cube Smart a few blocks away. I made the move to U-Haul because I already rent trucks from here and thought it would be more convenient. Was not the experience I had at all.

patrick m. | Overall Experience |
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Service was great and I never had any issues. The storage unit itself, however, was very small for the price.

Hawa D. | First Impressions |
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Customer did not leave a comment.

Ron W. | Overall Experience |
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Customer did not leave a comment.

Ron W. | First Impressions |
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You made me run around between stores and the pick up of my trailer. Speed of service is not in your delivery language. I also have to drive another 26 miles to drop off the 4x8 because theuhaul location in my city doesn’t,t have room for another trailer, they sit on several acres of land but I have to drive to the next town, what a waste of a customers time. I will never use you uhaul again. I will also tell my friends as well. Obviously you don,t care why should I.

Dale W. | Overall Experience |
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Storage containers up on a second level dangerous only a thin wobley ladder to take your items into the unit it's a shame uhaul has no regard for safety the ladders need to be wider,heavier, safety ne

EMMANUELLA L. | Overall Experience |
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My experience was fair overall. I received great customer service for a few of the staff and a free month of storage. However, 2 were not so customer friendly, but hopefully they strive to improve.

darnita ayanna b. | Overall Experience |
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Had a small unit of office items for about a year that we accessed pretty frequently. Never had an issue with the facility or our unit. This is a really nice location.

Jean M. | First Impressions |
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The staff member was cheerful, knowledgeable, and answered all of our questions.

KATHY W. | Overall Experience |
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U Haul is an excellent company.

Sharee M. | Overall Experience |
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Had everything I needed to assist in my move. Helpful staff.

Sharee M. | First Impressions |
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The young guy at the counter was new but was still quite professional and friendly.

TRACIE W. | First Impressions |
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Manager was very helpful, extended great customer service.

sukari numfashi o. | Overall Experience |
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Osman, Tiffany, and the others whom I don't recall their names - were very professional and courteous during my 5 years at the 5th St NE location.

Drew W. | Overall Experience |
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No flexibility for pro-rated amounts for move-out. I moved out of area middle of the month. For 2 units, I lost about $100 but they’re quick to charge late fees after 3 days. Many not friendlY.

Harold S. | Overall Experience |
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I thought it was a great place for strorage

WILLIAM S. | Overall Experience |
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Great help and service

RaMond T. | Overall Experience |
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The manager was pretty ineffective and cost me an extra $230!

Katie B. | Overall Experience |
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Friendly, professional and polite staff. Though when I first called to cancel empty unit, he didn't cancel it & didn't tell me to request thru mgmt & pay to cut lock. It took 2 follow-on calls.

sylvasti v. | Overall Experience |
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I must honestly say the staff that helped me save my things were AWESOME! They went above and beyond I truly appreciate them. As soon as my life is back on track I want to send them something special

SAMUEL C. | First Impressions |
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One thing that can be fixed is extra staff on weekends. The line is way too long.

aziza d. | Overall Experience |
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Great storage unit and convenient

Jennifer W. | First Impressions |
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Very friendly and helpful staff, efficient convenient services, clean well-laid out facility, good location.

rachel t. | Overall Experience |
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Time of storage should be prorated for the month. I am a teacher and only needed it for limited time. It was really expensive in the end for me. I will look around more next time.

MIRIAM S. | Overall Experience |
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The staff was very helpful, personable, approachable and professional (especially the lady - I wish I could remember her name). I will definitely recommend it!

kelechi i. | Overall Experience |
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Manager is the rudest man I’ve ever met. Blatantly disrespectful. Moths all over the unit. Super dim lighting. Highly unresponsive to concerns.

carroll m. | Overall Experience |
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I didn't like the fact that I moved out one after my rental fee was do and I was charged the full rate for the mouth.

JOSE P. | Overall Experience |
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No one answered the phone. It is a waste of time.

Jennifer J. | Overall Experience |
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I did a one way direct from NYC and then another intown rental 5 days later. Requiring a week of storage. The cleaning staff was so helpful... even helping to move a piece of furniture. SO CLEAN,great

Miriam H. | Overall Experience |
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The staff at this location were consistently professional and helpful. The manager is upstanding, and I was always a grateful patronage due to his leadership.

Bobbi M. | Overall Experience |
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I reserved a truck for long distance travel, when I picked the truck up it was on a 1/2 tank of gas, when I mentioned my concern, the manager told me I could just stop and get gas in Virginia.

Eugene M. | Overall Experience |
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I'll never deal with uhaul again.

Howard P. | Overall Experience |
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The service was great and well secured facility.Thanks the service.

RaMond T. | First Impressions |
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The manager, Tiss was exceptional in getting set for storage and truck rental. Bravo!

Marian B. | First Impressions |
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Very easy and helpful.

Dan O. | Overall Experience |
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This is a nice clean, efficient storage facility. They provide all the carts you need to complete your storage needs.

michelle b. | First Impressions |
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Always willing to help there customers,, I will use this facilitie again

RONALD H. | First Impressions |
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Great service. The agent that assisted me during my transaction was hilarious! I mean that in a good way. Her name was Arnessa Smith. She was also very professional, pleasant. A great experience.

ASHTON M. | Overall Experience |
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The management and staff at the 5th st. n.e. Uhaul demonstrated excellent customer service, professionalism, and judgement. As a customer I always felt well taken of by the staff. Thanks Mr. Shelenker

Harold S. | First Impressions |
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Service was very good. The woman that helped me took care of explaining everything to me. Her name was Tiffany Harrison and she should recognized for her great service

iesha h. | Overall Experience |
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Service was great and easy thanks so much

Bernadette G. | First Impressions |
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Customer service was patient clear and efficient.

Tracey V. | Overall Experience |
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Good experience Osman is great to work with! Excellent customer servicing! T. Vaughn

Andrew C. | Overall Experience |
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The manager at this facility was especially helpful and friendly.

PAUL S. | First Impressions |
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The person at the counter that helped me with my move today was rude and seemed as though she didn’t want to be at work. She offered prices without really knowing, and had a very nonchalant attitude.

Drew W. | First Impressions |
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The entire team was very helpful in the transition of my items from one unit to another.

dominique b. | First Impressions |
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Staff were very polite and efficient. Our only disappointment is that we wanted floor level storage but none was available when we arrived and this was not made clear when I booked the reservation.

Elizabeth C. | Overall Experience |
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Osman you run a great storage center. Thank you for always being so kind when I was in!

yolanda b. | Overall Experience |
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Ty

Willie G. | Overall Experience |
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I will recommend your facility to a friend

Georgetta E. J. | First Impressions |
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Service was nice customer service was polite I didn’t have a long wait and everything was quick and easy

ann w. | First Impressions |
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The Agent,was,kind , patient,and very professional

Thomas H. | Overall Experience |
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All worked fine. Staff was competent and helpful even though generally icey.

Alesa A. | Reservation |
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Positive experience and streamlined efficiency.

norman s. | Overall Experience |
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No problems everything was handled well

pamela h. | Overall Experience |
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It was really great having my things there I had no problems at all just a little hot so it makes your belongs kinda messed up

RAQUEL R. | Reservation |
Rating:

This is the worst experience I've had with Uhaul I was given the run-around I was quoted wrong prices I literally spent 12 hours driving from location to location just to return the truck and wants sp

Roland R. | Reservation |
Rating:

U-Haul SUCKS

Michelle C. | Overall Experience |
Rating:

THEY WERE VERY HELPFUL. THANKS

Susan T. | Overall Experience |
Rating:

I was very pleased with the customer service and facilities.

Jason T. | Overall Experience |
Rating:

I had a great experience working with this Uhaul. Super helpful and extremely convenient!

Alesa A. | Reservation |
Rating:

Easy access to units, elevators were helpful, and customer service was splendid!

Anthony U. | Overall Experience |
Rating:

Everything seems fine except for the Sunday hours which should have been to 7PM during the summer period instead of 5PM.

JEAN BAPTISTE W. | Overall Experience |
Rating:

Great staff

JESSICA L. | Overall Experience |
Rating:

The phone system makes it very hard to reach the local office, however. I hope you can adjust this. However, I always felt that my belongings were secure, and the staff were friendly and helpful.

minnie h. | Overall Experience |
Rating:

My experience was A-one outstanding, and uncomplicated. Keep up the good work.

Antoinette M. | Reservation |
Rating:

I mistaken on the month to reserve your u haul .A young lady employed there made the correction . she were very polite , courteous and knowledge about her work.I would recommend U-Haul of downtown .

JOHN G. | Reservation |
Rating:

Everyone was very friendly. Line moved a little slow, but I understand that, given that it was the end of the month (and thus lots of people moving).0

charles I. | Reservation |
Rating:

Great People. Very Helpful

JANICE LILLIAN B. | Overall Experience |
Rating:

This facility was always clean, well lit and well maintained. The staff was always polite and fully explained the storage process.

Samuel R. | Overall Experience |
Rating:

None

Matthias S. | Overall Experience |
Rating:

I received a receipt for a refund which still has not been actioned after 3 business days. What gives?

CARYN B. | Overall Experience |
Rating:

All is great with uhaul, however, consider putting metal reinforcements under the doors to prevent rats, mice, water leakage, moths, etc., from destroying expensive personal and professional items.

ANTHONY B. | Overall Experience |
Rating:

Has rodents and disrespectful staff. (Primarily the management) Slightly secure, but not really. Nobody pays attention. If you have another option, Take it.

Yordanos T. | Overall Experience |
Rating:

Overall fair

No reviews have been submitted for this location.

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