U-Haul Moving & Storage of Intown

5873 reviews

2215 5th St NE   Washington, DC 20002
(Two Blocks from the Rhode Island Metro Station)

(202) 269-1200

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(202) 269-1200

2215 5th St NE
Washington, DC 20002

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
1.0

When we arrived we were not assisted in locating the vehicle. When we finally found it we were then told we couldn't actually use that vehicle because it was a local move. After a long time we finally received a truck but not the dolly we had requested and paid for! Employees were rude and unhelpful.

Donna E. 
Rating:
5.0

Customer did not leave a comment.

BRADY W. 
Rating:
5.0

Customer did not leave a comment.

Eugene C.  |  Overall Experience 
Rating:
1.0

AVOID THIS LOCATION AT ALL COSTS! I wish I could give 0 stars. Their customer service is terrible, every man who works at this location is unnecessarily rude and condescending. My husband and I signed up for Online Pick up. The van was not in the location it was supposed to be, so I went inside to ask. I was told to go to the pick up and drop off lot, and to ask the men working for my van and my key. I go to the lot, ask the men working for my van and key, they gave me very rude and very short answers that were basically "look at your phone, what does that say?", I tried explaining that I was specifically advised to ask them for my van, and was consistently interrupted with the same unhelpful answers, until it finally became clear that I needed to search the lot myself for the van and dare not return to them until I had found it. The lot was completely full. It took 20 minutes to find it. Did the inspection, everything looked normal. We're about 15 minutes away from the location, we go over a speedbump, and it turns out the back brake light fixture had been broken off and then just placed on back on so we couldn't see in the inspection. So we had to drive back, explain what happened multiple times to multiple people, before being given a new van. When signing the new contract I tried to verify that we wouldn't be charged for their broken equipment and the man working just interrupted me to say "Just sign the contract." I told them IN THIS MOMENT that we wouldn't be returning the van until after hours and was given NO instruction on what to do with the key. We returned the van that evening, 30 minutes after they closed. The app gave no instruction, and all key boxes were visibly locked, so we did what we thought was the right thing, and locked the keys inside the van. We are now being charged $150 on top of everything because they don't have duplicate keys. If we hadn't been given a broken vehicle to begin with, we would have been able to return the vehicle before 7pm. Also they KNEW we were expecting to return the van after hours, they provided NO instruction, and ALL BOXES WERE LOCKED! So why should it be another $150 out of our pocket??? I was already planning on leaving a bad review for this location, based on the unbelievably rude staff and faulty equipment, but this sent me over the ledge. AVOID THIS LOCATION.

Hugh H. 
Rating:
5.0

Customer did not leave a comment.

VINCENT G. 
Rating:
5.0

Good location and good inventory. Met my needs immediately. Great place to rent a truck.

NORMAN I. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

The guy who took the trailer in was courteous and responsive.

Kevin W. 
Rating:
5.0

I cannot recommend this place to a friend due to the face the guy who attended the returns area Charles is rude, unprofessional and is smoking in people faces offensively. Has a hideous attitude towards good working people.

CESAR S. 
Rating:
5.0

Customer did not leave a comment.

Ted M. 
Rating:
5.0

Nothing, service was great and simple.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

More prominent signage pointing to the specific return location (within a 2-block facility) would be helpful.

ERIC D. 
Rating:
5.0

Customer did not leave a comment.

PHILIP S. 
Rating:
4.0

Customer did not leave a comment.

Clinton G. 
Rating:
4.0

Make sure to check the overflow lot for your U-Haul if you don't see it in the main lot. This isn't advertised and you won't know until you ask someone. Pickup took forever because of this, however, the employees were very friendly and helpful once they got involved.

Tristan P. 
Rating:
5.0

Customer did not leave a comment.

Cameron S. 
Rating:
4.0

Customer did not leave a comment.

JON D.  |  Overall Experience 
Rating:
5.0

The Customer Service is excellent and I feel very welcome every time I rent a vehicle. Thank you in advance and keep the good work up.

MICHELLE C. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Destiny S. 
Rating:
5.0

👍🏽👍🏽👍🏽

valente M. 
Rating:
2.0

The front seats we're covered in dog or cat hair.What happened to cleaning the equipment before the next Rental? This is a pandemic and I could have caught anything including the covud 19. I would have sued UHaul. I took the liberty of getting tested once I got to my destination. Thank God I was negative.

Judith G. 
Rating:
5.0

Customer did not leave a comment.

JOEK M. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel A. 
Rating:
5.0

No issues with pickup or drop off. Both spots were very helpful and provided good service.

Glen B. 
Rating:
4.0

Online check-in was tedious and difficult to follow. It was quicker for me to check in with someone in person last time. Consider improving the functionality of the online check in. Perhaps have customers fill out info ahead of time.

Roger M. 
Rating:
5.0

Keep it up.

ALLEN R. 
Rating:
5.0

Tina and all the team was so friendly and professional.

KEVIN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEFANIE W. 
Rating:
5.0

Customer did not leave a comment.

Marcus D. 
Rating:
4.0

Customer did not leave a comment.

Carl C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher N. 
Rating:
1.0

Over charged me after promising to increase miles

KRISZTIAN A. 
Rating:
1.0

Equipment was not cleaned. The guys on the pickup lot were not helpful

VANESSA H. 
Rating:
3.0

Customer did not leave a comment.

Jaime P. 
Rating:
1.0

I was told I would have a lower level climate controlled unit and when I got there it was an upper level. Staff was not friendly and not helpful. The hours of access are ridiculous. I am SO VERY SORRY that I moved into UHaul. The movers were already there and I couldn't find another place. I am so unhappy with UHaul and my entire experience. I would NEVER recommend it to ANYONE.

karyn r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bruce A. 
Rating:
5.0

Make it cheaper or give some sort of discount for turning a truck in early.

Taylor G. 
Rating:
5.0

The movers were quick, efficient, and extremely nice. This is the 2nd time I've used them and will use them again.

Stephanie Z. 
Rating:
5.0

Customer did not leave a comment.

Erica M. 
Rating:
1.0

Not a good service

MIGUEL A. 
Rating:
5.0

Customer did not leave a comment.

LeRickus B. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Tiffany was extremely helpful! Really outstanding service. She was understanding of my situation as a first time storage user and worked with me when the unit I reserved did not match with my needs. She took the time to explain everything and answer my questions. She was kind, patient, and professional. Absolutely excellent move in experience!

Benjamin R.  |  First Impressions 
Rating:
5.0

n/a

offley K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
3.0

Give clear & concise directives on where & how to park so no one get blocked in

Alvin S. 
Rating:
5.0

The truck I had rented from U-Haul of Burlington Vermont was in bad shape, but your guys took the time to listen to me and begin to address the issues.

Abigail N.  |  First Impressions 
Rating:
4.0

All good.

Matthew A. 
Rating:
5.0

Always a pleasant experience

Antonio S. 
Rating:
5.0

Customer did not leave a comment.

CONNIE S. 
Rating:
5.0

They took the time to listen to my concerns about the truck, log them, and immediately proceeded to check out the truck. These guys make it quick and easy to return.

Richard M. 
Rating:
4.0

I did not enter the facility at the drop off location in Washington DC and only interacted with the outside return associate. He was professional and polite.

STANLEY R. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth J. 
Rating:
4.0

Keep up the good work!!

JANM C. 
Rating:
5.0

Customer did not leave a comment.

RICKYJACKSON V. 
Rating:
3.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

margret K. 
Rating:
3.0

We spent the first 40 minutes of our rental trying to get verified, and gaining access to the key in a lock box. We were not reimbursed for this time.

ROSEMCKENA R. 
Rating:
3.0

I was doing 24 hour drop and it was unclear where to leave the trailer at this location - we felt nervous leaving it where we did - assume it worked out.

Roland L. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Howard K. 
Rating:
2.0

One staff member was very rude to us when we arrived to retrieve the vehicle. When we were simply inquiring about the process, he used an impolite tone of voice and was unhelpful.

CYNTHIA R. 
Rating:
5.0

Transaction was performed expeditiously.

JOSEPH Y. 
Rating:
5.0

Customer did not leave a comment.

CHONDA J. 
Rating:
5.0

Transaction was completed expeditiously.

JOSEPH Y. 
Rating:
4.0

Drop box is not easily visible. I had to go next day to hand in the keys because could not find the box

luis R. 
Rating:
5.0

Customer did not leave a comment.

DALIA N. 
Rating:
5.0

Customer did not leave a comment.

Itay H. 
Rating:
1.0

This rating does not reflect the staff at this location. It reflects all the numbers i was transferred to after having issues with renting the truck. This was the worst truck rental/uhaul experience I have ever had. We wasted so much time, talking to 12 different people to get anything taken care of. I do thank the manager and Tiffany who was at the 5th st ne location (she was the only helpful one really through this whole experience, oh yes and the gentleman who was on the 877 number afterhours also). But the whole process wasted so much of my time that I will never do this again. Do better uhaul. Seriously. Truck rentals shouldn't be this difficult. People do not have an extra 2 hours per pick up and drop off to deal with piss poor technology. Uhaul.com and mobile pick up could use a lot of work. Among other things.

JALYN M. 
Rating:
5.0

The windshield wiper fluid system had a leak in it, had no windshield wiper fluid from Boston to Virginia after snow storm. Had to stop 5 times to clean off wind shield after losing visibility. At the first rest stop, I bought $5 gallon of fluid, which subsequently leaked to the ground when depressing the fluid switch. I dropped of the Truck, and tried to explain this to the UHaul worker, he was having a conversation on his ear buds, cussing something about his kid's school and seemed annoyed I was trying to talk to him. When I tried to explain the truck needed to be fixed, he nodded and then he walked away. He didn't take any notes, so no idea if he is going to make a note of it and get it fixed for the next driver.

Martin B. 
Rating:
5.0

Great service

Fernando L. 
Rating:
4.0

Customer did not leave a comment.

Devin D. 
Rating:
5.0

Always a pleasant experience

Antonio S. 
Rating:
4.0

Quit charging tax on the $3.75 per gallon you charge for gas that is used and not refilled.

JOSEPH D. 
Rating:
4.0

Great spot and very clean and efficient. All signs were well marked and maintained.

Robert W. 
Rating:
2.0

Customer did not leave a comment.

TRAVIS G. 
Rating:
4.0

Customer did not leave a comment.

Joseph H. 
Rating:
4.0

Customer did not leave a comment.

Adam L. 
Rating:
5.0

They were very helpful and informative. I hope I'm saying the right name Tiffany was very nice and her knowledge of her position shine through her. She is very knowledgeable!! I appreciate her!

Christina-Mary S. 
Rating:
5.0

Nothing it was a great experience

Eddie W. 
Rating:
5.0

I see nothing at the moment. I received good services and the employees was very courteous.

Erma D. 
Rating:
4.0

Customer did not leave a comment.

JOELREUBEN G. 
Rating:
3.0

The lady that waited on me, was very nice/nasty, started off she kept on calling me (Bady), I am (60) yrs old, and when I told her my name is Darline, she said in a nice/nasty way, (that is the way I talk). And please do not mistake her for the first how help me when I mad the reservation, she was very nice. I am talking about the lady who waited on me when I pick up the truck. As the process went on she very sharp with her words that make me very uncomfortable, I can wait for the process to be over. I hope if I have to use that location again, she will not be there, however everything else was fine.

Darline S. 
Rating:
2.0

Hire some workers that are customer oriented and want to work for the company. The gentleman responsible for hitching up the equipment to truck was rude, debating the fees for attaching car tow stating that the cost was 50.00 when I was told that the fee was 20.00. The gentleman was complaining about doing his job because he was getting wet while hooking up tow

Rena M. 
Rating:
5.0

Customer did not leave a comment.

JULIA S. 
Rating:
1.0

Employee issuing keys was very rude, unprofessional, and vulgar. Was yelling at someone on his cellphone the whole time, even screaming “I guess you want me to suck your pu$$y”. Horrifying.

ZACHARY S. 
Rating:
5.0

Customer did not leave a comment.

Maurizio M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C.  |  Overall Experience 
Rating:
2.0

I moved my stuff out of your facility because I never really felt my stuff was secure. The top of my unit which was on the end had a plastic cover that was not secure,You could slide it over with your pinky! Also being as it was an upper unit I had to climb the latter. Your latter's were unstable and old with chipping pain. I NEVER FELT SECURE climbing those latters! YOUR SALES STAFF IS AWESOME!!!! Very very NICE! YOUR STORAGE CONTAINER AND LATTERS are TRASH. I had been back to drop off and retrieve items. And Every time the LATTERS , didn't matter which one I used. WERE VERY UNSTABLE AND UNSAFE. IRONICLLY when I moved out I found a newly painted latter's do used. I would never ever recommend this facility!!!

Terese J.  |  Overall Experience 
Rating:
5.0

Keep up the good service thank you

Reginald K. 
Rating:
5.0

This location was lovely and solved my issues - they were miracle workers. But UHAUL nationally and regionally delivered disappointment after disappointment followed by bad information, unhelpful agents, and unreasonable hold times. I hope that UHAUL regional managers for Maryland and PA read this review and take notice. I am baffled as to how so many companies can track thousands of packages nationwide on an hourly basis through a single website, but UHAUL cannot track a few thousand trucks on the East Coast using its web tools or numerous call centers. Short story: I rent a 10 foot truck online on Nov 26 for a 1-way trip from Frederick MD to DC on Nov 27 at 11am. Around 10:30am on Nov 27, I receive a vmail from a UHAUL person somewhere in MD telling me that I would need to pick up my truck in Hagerstown with an address and phone #. I call the number and the office is closed. I call the Frederick office (my original assigned pickup) and the staff person tells me to call the 1-800-UHAUL bec he cannot help me bec no trucks are available in Fred. I call 1-800 and wait more than 35 minutes on hold, to be connected to an agent (not a pleasant man) who tells me that I need to go to Hagerstown. I already knew this. He offers NO OTHER INFORMATION about seeking a different size truck, etc. until I ask and then he tells me to call 717-652-9102 which he calls the "scheduling office" to ask them about another size truck or other options. He cannot transfer me. I call them and a slightly friendlier young man tells me that I have reached the scheduling office for parts of MD and PA but that his office does not handle Frederick and he can transfer me to that 'scheduling office.' While attempting to do this, he admits he can look up trucks in Fred and appears to do so - telling me that no other trucks of any size are available for a one-way in Fred or anywhere closer than Hagerstown. He offers me 40 extra miles due to the changed starting point and confirms my pickup time is now 1230, and we confirm the location again. I call that office but no one answers. I drive there and find my truck which the app says is my assigned 10 foot truck. No key in sight - app tells me to go inside. Office is closed for the holiday. I text w agent in app who sends me the lockbox codes for all 3 boxes - only 1 contains a key and that belongs to the 26 foot truck on the lot. The text agent calls me (or connects me to someone) and this agent finally knew what was happening - her system shows that this site is open and tries to call owner with no luck. Luckily the local staff stop by briefly, talk to the agent and I get the key. Local staff explains that they told national they would be closed for 2 days but clearly that information was not recorded. Again, the local office was lovely and helpful. UHAUL - get a modern, centralized tracking system for your business. Please call ZIPCAR for some advice - they seem to have it down.

amy N. 
Rating:
5.0

Everything went well and attendant was very nice!

Lowell S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
3.0

The drop-off location was unattended and trucks were lined up trying to be returned.

ARCHIE D. 
Rating:
3.0

Make sure a customer service agent is available and blankets that were paid for were provided. Could not locate a person inside the custom center to assist me.

Ilana M. 
Rating:
5.0

Customer did not leave a comment.

lou P. 
Rating:
5.0

Customer did not leave a comment.

RALPH T. 
Rating:
4.0

Customer did not leave a comment.

MARIANA F.  |  First Impressions 
Rating:
3.0

They were paving road and could not drop off truck. Told to drive around block. Still could not drop off truck. Employees initially would not take truck back. Finally after 1/2 hour they agreed to take it. But could not give a receipt.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Karen R.  |  First Impressions 
Rating:
4.0

Great service. Thank you!

HEWITT T. 
Rating:
4.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Dealer I ultimately dealt with was great. Dealer I made my reservation with was problematic. (Jonas snow removal and lawn care services). They did not have the trailer I reserved, and it took 45 minutes for them to tell me where I could go to get my trailer (an extra hour of driving). They appeared to be working as an agent on my behalf. Maybe the dealers don't have all the tools they need to be successful.

Joseph W. 
Rating:
5.0

Everything was great

Terrance P. 
Rating:
5.0

Overall a great experience. FYI for those sensitive to smells, mothballs (or something that smells like it) were added to the storage unit at some point. The smell was really strong when I took my stuff out - had to air out for several days.

Jameeley P.  |  Overall Experience 
Rating:
3.0

When I first rented the unit 11 months ago, I remember the staff being unhelpful. When I closed out my unit yesterday the staff seemed to be in better spirits.

Camellia P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
1.0

The customer service at this location is deplorable. The staff is extremely rude, and the General Manager Osman is very disrespectful and short tempered with customers. I requested a lock cut, as I lost my key and I’ve had the unit for about six years. He told me that it will be a minute. When asked a time frame he said, “It will be a minute” and walked off. I came back approximately two hours later, and he was still unable to provide assistance. I can not wait to remove my items from this location and I will be writing a poor review on all social media outlets. No one should have to endure such treatment.

Katrina D.  |  First Impressions 
Rating:
5.0

The general manager assisted me and was the most pleasant, knowledgeable and helpful person. He explained everything to me and found the right unit for our needs. He helped rectify a clerical error and ensured we used our first month free offer for the unit. So easy!

Stephen M.  |  First Impressions 
Rating:
5.0

The only reason why I left U-Haul was because of the pandemic I could not afford it anymore even though it was keep it was really still hard the people that were really nice to me I never had a problem at all of any way it will always be always holding my stores making sure that things were very well intact when I left yesterday it was really nice talking to the girls at the front desk they were very much appreciative of me and being able to store my clothes there a U-Haul thank you so very much I look forward to volunteering your services to anybody in my neighborhood or around the city thank you so much and feeling alegra Anderson thank you U-Haul you rock

alegra a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jeff z.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

carrie s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roosevelt B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN KAY L.  |  Overall Experience 
Rating:
2.0

The general manager was very unprofessional. Customer service skills were poor.

Marcelle B.  |  Overall Experience 
Rating:
5.0

Staff were very friendly, helpful and informative.

CARLOS A.  |  Online Move In 
Rating:
4.0

I would encourage people to your storage because the cleaniness and hospitality...I will utilize this service again in the future...I was very impressed with the short cute 4"11 queen who treated me so nice..Two thumbs up for service and courtesy. Thank you

william f.  |  Overall Experience 
Rating:
5.0

Thank y’all for everything

Andrea W.  |  Overall Experience 
Rating:
2.0

There were two females working when I arrived. One seemed to have an attitude the other barely spoke English. I had asked for a ground floor unit and did not get it. Also the parking situation is dangerous there - only one way in and out and if loading area is full you have to figure out what to do with a 36” uhaul. I was extremely frustrated. Luckily when I came back in a Nice middle aged man ended up helping me and went through my contract. He was extremely helpful. The ladies there were not. Also this is in a very sketchy area. Though the units are under lock and key I don’t feel comfortable going to my unit so I’m turn will prob relocate to a different site in three months

Christina H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dante D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alix W.  |  Overall Experience 
Rating:
3.0

It makes a big difference to have an upper tank versus a lower tank, yet this information is not part of the reservation. This is a bug.

Samuel H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sahara R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AMIN A.  |  Overall Experience 
Rating:
2.0

The general manager is a scam artist.he will try to charge you more anyway he can

Anthony d.  |  Overall Experience 
Rating:
5.0

Excellent Customer Service

Kimba C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron C.  |  First Impressions 
Rating:
5.0

Always kept clean, safe and secure. I like the ability to use dollies and those bed dollies were super helpful.

mesdara a.  |  Overall Experience 
Rating:
5.0

everything was fine.

Adam G.  |  First Impressions 
Rating:
1.0

1. The requirement to use the U-haul sold crescent lock is a scam and money grab by Haul and its dealers. I have had storage units for a decade using my own combo lock and never had a security problem. The idea that the required lock provides better security is a lie. 2. The movable ladder necessary to access my second level space constantly wobbled making it unsafe to access my unit. There was not another ladder available use. this is unsafe and reported to the facility. 3. The storage unit door did not close properly and align so the lock could be easily installed. This was reported as well. It took two of us on a the above rickety ladder to push the door enough so it would align and lock the unit door. Such a basic. Get it right. 4. We were only shown (1) elevator. Lots of waiting. this is a converted 3-story warehouse and if another elevator exists we were not shown it. More focus on making money and less on customer service by investing in necessary vertical transportation. Really not sure I'm not going to move back to the Cube Smart a few blocks away. I made the move to U-Haul because I already rent trucks from here and thought it would be more convenient. Was not the experience I had at all.

Andrew M.  |  First Impressions 
Rating:
4.0

Service was great and I never had any issues. The storage unit itself, however, was very small for the price.

patrick m.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Hawa D.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ron W.  |  Overall Experience 
Rating:
1.0

You made me run around between stores and the pick up of my trailer. Speed of service is not in your delivery language. I also have to drive another 26 miles to drop off the 4x8 because theuhaul location in my city doesn’t,t have room for another trailer, they sit on several acres of land but I have to drive to the next town, what a waste of a customers time. I will never use you uhaul again. I will also tell my friends as well. Obviously you don,t care why should I.

Ron W.  |  First Impressions 
Rating:
1.0

Storage containers up on a second level dangerous only a thin wobley ladder to take your items into the unit it's a shame uhaul has no regard for safety the ladders need to be wider,heavier, safety ne

Dale W.  |  Overall Experience 
Rating:
3.0

My experience was fair overall. I received great customer service for a few of the staff and a free month of storage. However, 2 were not so customer friendly, but hopefully they strive to improve.

EMMANUELLA L.  |  Overall Experience 
Rating:
4.0

Had a small unit of office items for about a year that we accessed pretty frequently. Never had an issue with the facility or our unit. This is a really nice location.

darnita ayanna b.  |  Overall Experience 
Rating:
5.0

The staff member was cheerful, knowledgeable, and answered all of our questions.

Jean M.  |  First Impressions 
Rating:
5.0

U Haul is an excellent company.

KATHY W.  |  Overall Experience 
Rating:
4.0

Had everything I needed to assist in my move. Helpful staff.

Sharee M.  |  Overall Experience 
Rating:
4.0

The young guy at the counter was new but was still quite professional and friendly.

Sharee M.  |  First Impressions 
Rating:
5.0

Manager was very helpful, extended great customer service.

TRACIE W.  |  First Impressions 
Rating:
4.0

Osman, Tiffany, and the others whom I don't recall their names - were very professional and courteous during my 5 years at the 5th St NE location.

sukari numfashi o.  |  Overall Experience 
Rating:
2.0

No flexibility for pro-rated amounts for move-out. I moved out of area middle of the month. For 2 units, I lost about $100 but they’re quick to charge late fees after 3 days. Many not friendlY.

Drew W.  |  Overall Experience 
Rating:
5.0

I thought it was a great place for strorage

Harold S.  |  Overall Experience 
Rating:
5.0

Great help and service

WILLIAM S.  |  Overall Experience 
Rating:
2.0

The manager was pretty ineffective and cost me an extra $230!

RaMond T.  |  Overall Experience 
Rating:
4.0

Friendly, professional and polite staff. Though when I first called to cancel empty unit, he didn't cancel it & didn't tell me to request thru mgmt & pay to cut lock. It took 2 follow-on calls.

Katie B.  |  Overall Experience 
Rating:
5.0

I must honestly say the staff that helped me save my things were AWESOME! They went above and beyond I truly appreciate them. As soon as my life is back on track I want to send them something special

sylvasti v.  |  Overall Experience 
Rating:
5.0

One thing that can be fixed is extra staff on weekends. The line is way too long.

SAMUEL C.  |  First Impressions 
Rating:
5.0

Great storage unit and convenient

aziza d.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff, efficient convenient services, clean well-laid out facility, good location.

Jennifer W.  |  First Impressions 
Rating:
3.0

Time of storage should be prorated for the month. I am a teacher and only needed it for limited time. It was really expensive in the end for me. I will look around more next time.

rachel t.  |  Overall Experience 
Rating:
5.0

The staff was very helpful, personable, approachable and professional (especially the lady - I wish I could remember her name). I will definitely recommend it!

MIRIAM S.  |  Overall Experience 
Rating:
2.0

Manager is the rudest man I’ve ever met. Blatantly disrespectful. Moths all over the unit. Super dim lighting. Highly unresponsive to concerns.

kelechi i.  |  Overall Experience 
Rating:
4.0

I didn't like the fact that I moved out one after my rental fee was do and I was charged the full rate for the mouth.

carroll m.  |  Overall Experience 
Rating:
1.0

No one answered the phone. It is a waste of time.

JOSE P.  |  Overall Experience 
Rating:
5.0

I did a one way direct from NYC and then another intown rental 5 days later. Requiring a week of storage. The cleaning staff was so helpful... even helping to move a piece of furniture. SO CLEAN,great

Jennifer J.  |  Overall Experience 
Rating:
5.0

The staff at this location were consistently professional and helpful. The manager is upstanding, and I was always a grateful patronage due to his leadership.

Miriam H.  |  Overall Experience 
Rating:
3.0

I reserved a truck for long distance travel, when I picked the truck up it was on a 1/2 tank of gas, when I mentioned my concern, the manager told me I could just stop and get gas in Virginia.

Bobbi M.  |  Overall Experience 
Rating:
1.0

I'll never deal with uhaul again.

Eugene M.  |  Overall Experience 
Rating:
4.0

The service was great and well secured facility.Thanks the service.

Howard P.  |  Overall Experience 
Rating:
5.0

The manager, Tiss was exceptional in getting set for storage and truck rental. Bravo!

RaMond T.  |  First Impressions 
Rating:
5.0

Very easy and helpful.

Marian B.  |  First Impressions 
Rating:
5.0

This is a nice clean, efficient storage facility. They provide all the carts you need to complete your storage needs.

Dan O.  |  Overall Experience 
Rating:
5.0

Always willing to help there customers,, I will use this facilitie again

michelle b.  |  First Impressions 
Rating:
4.0

Great service. The agent that assisted me during my transaction was hilarious! I mean that in a good way. Her name was Arnessa Smith. She was also very professional, pleasant. A great experience.

RONALD H.  |  First Impressions 
Rating:
5.0

The management and staff at the 5th st. n.e. Uhaul demonstrated excellent customer service, professionalism, and judgement. As a customer I always felt well taken of by the staff. Thanks Mr. Shelenker

ASHTON M.  |  Overall Experience 
Rating:
5.0

Service was very good. The woman that helped me took care of explaining everything to me. Her name was Tiffany Harrison and she should recognized for her great service

Harold S.  |  First Impressions 
Rating:
5.0

Service was great and easy thanks so much

iesha h.  |  Overall Experience 
Rating:
5.0

Customer service was patient clear and efficient.

Bernadette G.  |  First Impressions 
Rating:
5.0

Good experience Osman is great to work with! Excellent customer servicing! T. Vaughn

Tracey V.  |  Overall Experience 
Rating:
5.0

The manager at this facility was especially helpful and friendly.

Andrew C.  |  Overall Experience 
Rating:
2.0

The person at the counter that helped me with my move today was rude and seemed as though she didn’t want to be at work. She offered prices without really knowing, and had a very nonchalant attitude.

PAUL S.  |  First Impressions 
Rating:
5.0

The entire team was very helpful in the transition of my items from one unit to another.

Drew W.  |  First Impressions 
Rating:
5.0

Staff were very polite and efficient. Our only disappointment is that we wanted floor level storage but none was available when we arrived and this was not made clear when I booked the reservation.

dominique b.  |  First Impressions 
Rating:
5.0

Osman you run a great storage center. Thank you for always being so kind when I was in!

Elizabeth C.  |  Overall Experience 
Rating:
4.0

Ty

yolanda b.  |  Overall Experience 
Rating:
4.0

I will recommend your facility to a friend

Willie G.  |  Overall Experience 
Rating:
5.0

Service was nice customer service was polite I didn’t have a long wait and everything was quick and easy

Georgetta E. J.  |  First Impressions 
Rating:
5.0

The Agent,was,kind , patient,and very professional

ann w.  |  First Impressions 
Rating:
4.0

All worked fine. Staff was competent and helpful even though generally icey.

Thomas H.  |  Overall Experience 
Rating:
5.0

Positive experience and streamlined efficiency.

Alesa A.  |  Reservation 
Rating:
4.0

No problems everything was handled well

norman s.  |  Overall Experience 
Rating:
5.0

It was really great having my things there I had no problems at all just a little hot so it makes your belongs kinda messed up

pamela h.  |  Overall Experience 
Rating:
1.0

This is the worst experience I've had with Uhaul I was given the run-around I was quoted wrong prices I literally spent 12 hours driving from location to location just to return the truck and wants sp

RAQUEL R.  |  Reservation 
Rating:
1.0

U-Haul SUCKS

Roland R.  |  Reservation 
Rating:
5.0

THEY WERE VERY HELPFUL. THANKS

Michelle C.  |  Overall Experience 
Rating:
5.0

I was very pleased with the customer service and facilities.

Susan T.  |  Overall Experience 
Rating:
4.0

I had a great experience working with this Uhaul. Super helpful and extremely convenient!

Jason T.  |  Overall Experience 
Rating:
5.0

Easy access to units, elevators were helpful, and customer service was splendid!

Alesa A.  |  Reservation 
Rating:
4.0

Everything seems fine except for the Sunday hours which should have been to 7PM during the summer period instead of 5PM.

Anthony U.  |  Overall Experience 
Rating:
5.0

Great staff

JEAN BAPTISTE W.  |  Overall Experience 
Rating:
4.0

The phone system makes it very hard to reach the local office, however. I hope you can adjust this. However, I always felt that my belongings were secure, and the staff were friendly and helpful.

JESSICA L.  |  Overall Experience 
Rating:
5.0

My experience was A-one outstanding, and uncomplicated. Keep up the good work.

minnie h.  |  Overall Experience 
Rating:
5.0

I mistaken on the month to reserve your u haul .A young lady employed there made the correction . she were very polite , courteous and knowledge about her work.I would recommend U-Haul of downtown .

Antoinette M.  |  Reservation 
Rating:
4.0

Everyone was very friendly. Line moved a little slow, but I understand that, given that it was the end of the month (and thus lots of people moving).0

JOHN G.  |  Reservation 
Rating:
5.0

Great People. Very Helpful

charles I.  |  Reservation 
Rating:
5.0

This facility was always clean, well lit and well maintained. The staff was always polite and fully explained the storage process.

JANICE LILLIAN B.  |  Overall Experience 
Rating:
4.0

None

Samuel R.  |  Overall Experience 
Rating:
1.0

I received a receipt for a refund which still has not been actioned after 3 business days. What gives?

Matthias S.  |  Overall Experience 
Rating:
3.0

All is great with uhaul, however, consider putting metal reinforcements under the doors to prevent rats, mice, water leakage, moths, etc., from destroying expensive personal and professional items.

CARYN B.  |  Overall Experience 
Rating:
1.0

Has rodents and disrespectful staff. (Primarily the management) Slightly secure, but not really. Nobody pays attention. If you have another option, Take it.

ANTHONY B.  |  Overall Experience 
Rating:
3.0

Overall fair

Yordanos T.  |  Overall Experience 
No reviews have been submitted for this location.

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