Customer Reviews for U-Haul Moving & Storage of Intown

6,576 reviews

2215 5th St NE   Washington, DC 20002
(Two Blocks from the Rhode Island Metro Station)

(202) 269-1200

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(202) 269-1200

2215 5th St NE
Washington, DC 20002
(Two Blocks from the Rhode Island Metro Station)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Samuel G. 
Rating:
4.0

Customer did not leave a comment.

DAN H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
3.0

Online purchase 39.00 dollar truck I knew the size I needed for the job when I arrived there they wanted to put me in the smallest truck I wouldn't have been able to do the job so to me there is something that isn't right to also the gas meter in the truck had a quarter tank on paper work it had more so uhaul owe me 8.50 cents . The people are fifty cents slick this is bad for any business so this location won't be there for long I'm still affended by this thanks .

LEWIS F. 
Rating:
5.0

All went well. It was a hassle to need to look up my reservation number to be able to complete the survey. Most people will never both to do that.

Margery P. 
Rating:
5.0

Customer did not leave a comment.

MAUDLYN O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLIE S. 
Rating:
5.0

I was satisfied everything met my approval nothing else needs to be done different at this time

DOLORES F. 
Rating:
5.0

The system for no-contact pick-up is frankly terrible. I had to wait until I arrived to get started and then the online system forced me to put into two different names of people who could verify that I was...renting the vehicle? It wasn't clear. Nowhere was I told to bring my passport or other verification systems. It was an extremely unpleasant burden for moving day.

Sean M. 
Rating:
4.0

Customer did not leave a comment.

Kenyatta B. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
1.0

The process to pick up a reserved truck is cumbersome. In addition, I reserved 2 furniture dollies. The dollies were not available for rental. But no one stated that I could buy the dollies for $19.95. Thankfully I saw dollies for sale.

lonzo B. 
Rating:
5.0

Customer did not leave a comment.

MARQUES S.  |  Overall Experience 
Rating:
5.0

The staff is pleasant inside and the guy's on the lot always make sure that everything is okay

Elizabeth J. 
Rating:
5.0

Customer did not leave a comment.

VANDOLF P. 
Rating:
5.0

Customer did not leave a comment.

ELISA J. 
Rating:
5.0

Customer did not leave a comment.

Caitlin D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carla S. 
Rating:
5.0

I had a great experience! Everyone was very nice and helpful, particularly the guys who helped with picking up and dropping off the vehicle. Highly Recommend!

Peter D. 
Rating:
1.0

got charged an extra month after moving out, the staff were INCREDIBLY unhelpful and checking out equipment was difficult at every turn

Andrew M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shannon S. 
Rating:
3.0

the cab smelled like smoke

BRENDAN R. 
Rating:
1.0

Place was disgusting and personnel were rude and unprofessional

CHRISTOPHER P. 
Rating:
2.0

There was snow in the bed of the pickup truck when I went to go get it. I had to buy a blanket so my stuff didn't get wet. I'm very upset that this most basic of maintenance was not taken care of.

DEVON B. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Team was awesome!! Super helpful and quick. Versace glasses was a super helpful.

NOAH S. 
Rating:
5.0

Excellent service - especially fro. Rafael

Michael B. 
Rating:
5.0

Very busy location. The staff were all helpful on a cold morning. Got us in and out and Brooks made sure the trailer was safely hitched to my car. Return was quick!

Ross M. 
Rating:
5.0

the manager that handed the vehicle over to me was very friendly. Friendly can go a long way to ensure return customers. a simple trait that is seriously lacking in DC when it comes to customer service. He was exactly what makes businesses thrive

Richard E. 
Rating:
5.0

Customer did not leave a comment.

Preston E. 
Rating:
5.0

Customer did not leave a comment.

MARIO R. 
Rating:
3.0

We were late to our online pick-up appointment, so we were told that we had to go inside to check-in. It took a very long time asking all the same questions that I completed online. When we got to the van, we were told the tank was full but it was only half-full. We only rented it for the day, and we returned it to the same location prior to closing around 6pm (they closed at 7pm). The next morning I received two frantic calls from that location telling me to return the van because it was overdue, even though we returned it to a U-Haul employee the night prior. Also, online I reserved a furniture dolly, but they did not have any at this location so we had to carry everything ourselves. Overall, the experience should have been easy, but this location made it complicated and they do not seem to communicate well with each other. Next time, we'll try a different location in DC.

ROBERT D. 
Rating:
2.0

Be aware of the mileage reported and the charges before leaving the establishment. I have used this site several times over the past year and they seem to find ways to increase charges for each rental that are not accurate.

MATTHEW B. 
Rating:
2.0

Customer did not leave a comment.

Sean M. 
Rating:
2.0

Customer did not leave a comment.

SARAH W. 
Rating:
5.0

Customer did not leave a comment.

RAENELLE Z.  |  Overall Experience 
Rating:
2.0

Mice urine and rodents were all in my storage unit which severely damaged my items stored. The unit was wet and caused my items to have mold grow on it despite me adequately wrapping furniture in plastic, the furniture still ruined. I will NEVER use this storage or any other UHAUL location storage again, totally disappointing and an unhappy customer.

MONICA D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER B.  |  First Impressions 
Rating:
2.0

The person that took the truck back was very rude. Also, there are three Uhaul places on the same corner. Would be nice if the drop-off location was clearly marked. I do appreciate that they are open until 7pm.

Caroline M. 
Rating:
4.0

Customer did not leave a comment.

charles H. 
Rating:
5.0

Customer did not leave a comment.

Glenda H. 
Rating:
5.0

Your yard crew don't have any weather protection at the customer pick up point and this degraded my customer experience.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

RAQUESHA S. 
Rating:
3.0

The cab of the truck reeked of cigarette smoke, the dashboard had ash and cigarette butts, and the cab was generally gross and dirty.

KATRINA D. 
Rating:
5.0

Excellent customer service at this location. Was directed exactly where to go and employees were friendly, and the overall experience was fantastic.

Nicholas R. 
Rating:
5.0

Excellent service

BRENDA P. 
Rating:
5.0

Customer did not leave a comment.

ANDREW R. 
Rating:
3.0

Customer did not leave a comment.

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hilary C.  |  First Impressions 
Rating:
4.0

The staff was always friendly, courteous, and helpful I appreciated that, some customer service reps and staff that I have had the pleasure to deal with were not They even called me Ms Toni and asked me if I needed help to my car with a box Thank You Again 🌹

TONI T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

Hire more competent people. All of the customer serve staff were friendly but it seems like there's a lack communication with the outside staff. I was sent all around the premises just to find my truck that i preordered.

CORDAY I. 
Rating:
5.0

The Manager was very helpful and attentive

Stephen M.  |  First Impressions 
Rating:
5.0

Always use this location. I really love it

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Dawn P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

William C. 
Rating:
4.0

The drop box for the keys for after hours return is unclear. The app directs you to a picture of an orange box with the UHaul logo, so I walked all around the property looking for a box like that and never noticed the slot in the white brick with the green sign. Others dropping off after hours were equally confused. Also the person who answered when I called with questions about after hours drop off didn't seem to know anything - at first she said "we close at 7 pm" and she also told me to park the van in customer parking. Please update the instructions for after hours drop off and train any new employees. There were three others returning vehicles around the same time as me and we were all kind of lost. We figured it out together.

Julie Y. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Superior service.

CORA H. 
Rating:
5.0

N/A

ALEXANDER B. 
Rating:
5.0

Customer did not leave a comment.

BRIGITTE ANNEMAR S. 
Rating:
5.0

Customer did not leave a comment.

JOANNA K. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

RON F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

simplify your process and let me focus on my intended purpose. your process feels designed to exploit people. it nickels and dimes folk. i had a simple need to move furniture. i needed no storage. next time, i will use a moving company. The staff at check out was excellent. the staff at return was very good, but don't allow them smoke cigarettes. .

kenneth D. 
Rating:
3.0

Don't let your website crash in the middle of the day. In this day in age to have this big of a downtime is not good.

Marshall R. 
Rating:
5.0

Customer did not leave a comment.

alison K. 
Rating:
4.0

Honor your reservation, not push your regular customers to the side For Amazon. Location 704 Bowie!

BYRON S. 
Rating:
5.0

Trailer leaked

Floyce G. 
Rating:
5.0

This is a nice U-Haul location. The employees were friendly and helpful, and the storage facility is clean and well maintained.

Edward O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLENE B. 
Rating:
5.0

Very efficient and had the vehicle ready at reserved time. Easy return process as well. Best UHaul experience I have had.

Philp A. 
Rating:
5.0

Excellent customer service, easy return experience, lots of good storage options.

Edward O. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

WENKUI L. 
Rating:
4.0

Customer did not leave a comment.

TERRANCE C. 
Rating:
5.0

Excellent,helpful and knowledgeable staff! We came in with last minute plans and the staff took very good care of us and took away our stress! Special shout out to George! We don’t see customer service like George a lot,he’s superb and very courteous! I hope the company knows what a gem he is!

Fana H.  |  First Impressions 
Rating:
5.0

I spoke to a representative the night before our pickup to change the size vehicle. The person answered the phone right away, was friendly, and made the change immediately. They were very efficient and exceeded expectations. I was wowed and really appreciated the level of service. This is a big improvement from my previoius experiences in years past. Haven't rented a truck in awhile and Uhaul used to be disorganized. This experience with this location was fantastic.

STEPHANE B. 
Rating:
5.0

Customer did not leave a comment.

ESTEFANIA M. 
Rating:
5.0

The team that greeted us at drop off were so kind and helpful! I was so grateful for their directions and the care they gave to us!

JEANNINE MCCARTY B. 
Rating:
5.0

Shawn Freeman was very professional and courteous she helped with all my needs it made me feel comfortable job well done

Adriane K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK J. 
Rating:
2.0

When we got to the Bladensburg Rd rental they did not have our truck!! We were there well before our 4 p.m. rental time. We stayed a few minutes past 4. Never got a truck!!!! Will have to say a guy there did find us a truck at another location. We had to drive to another part of Washington DC. That rental facility was excellent.

PAULGRAHAM B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS K. 
Rating:
1.0

I was very disappointed with the employees at this location. The entire process took much longer then expected and the guys were just standing around most of the time. Very poor work ethic

KYLEOWEN R. 
Rating:
5.0

Customer did not leave a comment.

Mo E. 
Rating:
3.0

When you allow clients to select 'International Driver's license' please make it absolutely clear that you will not accept foreign driver's license just official translated documents. My European license was rejected. Other car rental companies allow you to rent cars without a problem but when you move to the US you don't get a license without first having an address.

IGOR S. 
Rating:
5.0

Dropped off after work hours.

KENNETH T. 
Rating:
4.0

Customer did not leave a comment.

ANDREW D. 
Rating:
3.0

Customer did not leave a comment.

Roger M. 
Rating:
3.0

The man who greeted us was very nice and helpful. The van I rented smelled quite bad and had a used cigarette and ashes in the cup holder. The gas gauge was broken as well.

Marla K. 
Rating:
2.0

Reservation was cancelled with no advanced notice. Manager was helpful in finding us a solution. U-Haul should make customers aware of the 1 hour grace period before cancelling reservations and alert customers when reservations are about to be cancelled.

JAMES D. 
Rating:
5.0

Very friendly and professional

Bianca H.  |  First Impressions 
Rating:
4.0

Easy after hours drop off.

David R. 
Rating:
4.0

Customer did not leave a comment.

NICOLE H. 
Rating:
5.0

Customer did not leave a comment.

Michelle H.  |  First Impressions 
Rating:
5.0

If is possible create automatically account on those customers who is drop of after business hours Thank you

JOSE G. 
Rating:
1.0

Return agent Charles was rude, unprofessional and smoking while returning vehicle. He never greeted or acknowledged my presence just yelled a total and walked off after he was done inspecting/checking in the van. When I point out to him there was and error with the mileage record he initially refused to look at it and then said you will have to go inside for them to fix it when I showed him the signed contact that the prior check out agent provided. Customer service is important this is not the first time I have seen this type on service for him. I am a frequent renter of this location and honestly I think this was the final straw for me. I look forward to renting at the k street or blatensburg rd locations.

DERRICK B. 
Rating:
5.0

Unless you get rid of truck EL1303C, I would not recommend this location. That truck was old, tough to stay in the lanes and worst of all, I had to by duck tape to keep the right side mirror in place (very dangerous). Staff was nice and professional.

DOMINIC B. 
Rating:
5.0

Customer did not leave a comment.

JOSEASUNCION S. 
Rating:
5.0

Fast good service

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Morgan S. 
Rating:
5.0

Customer did not leave a comment.

Theodore K. 
Rating:
1.0

Customer did not leave a comment.

Secrett C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KENASAR J. 
Rating:
5.0

The front desk help was awesome

Chet B. 
Rating:
5.0

The self drop off was great but it was hard to find the box to drop off the key. It also doesn't look like the photo you are shown on the app when you are checking out. It would be super helpful if you had more signs directing people to the box/wall!

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

Samuel O. 
Rating:
4.0

Customer did not leave a comment.

Karen R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen R. 
Rating:
4.0

Customer did not leave a comment.

PETER C. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN W. 
Rating:
5.0

Customer did not leave a comment.

ROBERTW G. 
Rating:
5.0

Customer did not leave a comment.

Jon L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
3.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Very friendly and helpful staff. Facility is clean and well lit. Easy process for truck rental. I love this location. Keep up the good work everybody!

CHEVELLA M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brenda L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAREEM N.  |  Overall Experience 
Rating:
3.0

Took very long time they were polite and helpful but everyone was new and it took an hour and a half just to get everything t simply because they didn’t know where the storage containers were

Andrew M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA W.  |  Overall Experience 
Rating:
5.0

Very professional and pleasant staff.

RAENELLE Z.  |  First Impressions 
Rating:
3.0

Need larger storage

LATAMRA T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ronald g.  |  Overall Experience 
Rating:
4.0

Overall, this is a very nice facility. My unit is in the new building which is super clean and modern, so that was really nice. But the online check-in process was a mess. I checked in online the night before and got my unit number and access code, but upon arriving to the facility, found it very unclear as to how I actually access my unit. There were 3 call boxes on the wall with no indication as to which one I needed to use. When I tried the call box that seemed to be the correct one, I got a message saying "access denied, not checked in" even though I already checked in online. Thankfully, the employee in the office was a HUGE help as she walked over with me and showed me that I first need to "check in" again by entering my access code into a different box, then needed to dial my code in again at the main call box to actually open the door. There were zero signs or placards that indicated this on the wall, so I would have never figured that out. She then walked me over to my unit only to find that it wasn't ready for move-in. The facility padlock was still on the door and the free disc lock that was supposed to come with the unit was not inside the unit. The funny thing is, I had already purchased a disc lock at the location I picked up my truck from from because they told me (incorrectly) that a free one does NOT come with my unit. The wonderful employee yet again took care of me and made sure I got a refund for the lock I had purchased earlier. So in other words, had I relied on the online check-in process and arrived at the unit after the office had already closed, I would have been TOTALLY screwed because I absolutely would not have been able to get into my unit. Again, the very friendly and helpful lady in the office saved the day for me, explained everything, and got me all squared away, so the overall 4 star rating is thanks to the great staff and the fact that the condition of the facility and unit is really nice. Everything would have otherwise been smooth but it appears there is serious lack of coordination and communication when checking in online (I had similar problems when I went to pick up my truck at another location despite already checking in online and opting for mobile pick-up). If the office/store weren't still open, this could have been a total disaster that would have left me stranded. Shout out to the wonderful staff member that took initiative to get me all squared away. She turned a frustrating experience into a positive one.

Aaron H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VERNON M.  |  First Impressions 
Rating:
3.0

When i arrived, i was told that i had a reservation. But when i when to pick up my van, the attendant said that it was not there and i would not have one. I didnt understand how i could have a reservation and yet still not have a van waiting for me.

Jakob B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KELLYDONALD O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claire E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashaa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel O.  |  First Impressions 
Rating:
1.0

I was told I would have a lower level climate controlled unit and when I got there it was an upper level. Staff was not friendly and not helpful. The hours of access are ridiculous. I am SO VERY SORRY that I moved into UHaul. The movers were already there and I couldn't find another place. I am so unhappy with UHaul and my entire experience. I would NEVER recommend it to ANYONE.

karyn r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen R.  |  First Impressions 
Rating:
1.0

The customer service at this location is deplorable. The staff is extremely rude, and the General Manager Osman is very disrespectful and short tempered with customers. I requested a lock cut, as I lost my key and I’ve had the unit for about six years. He told me that it will be a minute. When asked a time frame he said, “It will be a minute” and walked off. I came back approximately two hours later, and he was still unable to provide assistance. I can not wait to remove my items from this location and I will be writing a poor review on all social media outlets. No one should have to endure such treatment.

Katrina D.  |  First Impressions 
Rating:
5.0

The general manager assisted me and was the most pleasant, knowledgeable and helpful person. He explained everything to me and found the right unit for our needs. He helped rectify a clerical error and ensured we used our first month free offer for the unit. So easy!

Stephen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron C.  |  First Impressions 
Rating:
5.0

everything was fine.

Adam G.  |  First Impressions 
Rating:
1.0

1. The requirement to use the U-haul sold crescent lock is a scam and money grab by Haul and its dealers. I have had storage units for a decade using my own combo lock and never had a security problem. The idea that the required lock provides better security is a lie. 2. The movable ladder necessary to access my second level space constantly wobbled making it unsafe to access my unit. There was not another ladder available use. this is unsafe and reported to the facility. 3. The storage unit door did not close properly and align so the lock could be easily installed. This was reported as well. It took two of us on a the above rickety ladder to push the door enough so it would align and lock the unit door. Such a basic. Get it right. 4. We were only shown (1) elevator. Lots of waiting. this is a converted 3-story warehouse and if another elevator exists we were not shown it. More focus on making money and less on customer service by investing in necessary vertical transportation. Really not sure I'm not going to move back to the Cube Smart a few blocks away. I made the move to U-Haul because I already rent trucks from here and thought it would be more convenient. Was not the experience I had at all.

Andrew M.  |  First Impressions 
Rating:
5.0

The staff member was cheerful, knowledgeable, and answered all of our questions.

Jean M.  |  First Impressions 
Rating:
5.0

Manager was very helpful, extended great customer service.

TRACIE W.  |  First Impressions 
Rating:
4.0

Great service. The agent that assisted me during my transaction was hilarious! I mean that in a good way. Her name was Arnessa Smith. She was also very professional, pleasant. A great experience.

RONALD H.  |  First Impressions 
Rating:
2.0

The person at the counter that helped me with my move today was rude and seemed as though she didn’t want to be at work. She offered prices without really knowing, and had a very nonchalant attitude.

PAUL S.  |  First Impressions 
Rating:
5.0

Staff were very polite and efficient. Our only disappointment is that we wanted floor level storage but none was available when we arrived and this was not made clear when I booked the reservation.

dominique b.  |  First Impressions 
No reviews have been submitted for this location.

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