Customer Reviews for U-Haul Moving & Storage of Janesville

3855 reviews

1900 E Milwaukee St   Janesville, WI 53545
(E Of Randall)

(608) 756-3980

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(608) 756-3980

1900 E Milwaukee St
Janesville, WI 53545
(E Of Randall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

brad J. 
Rating:
5.0

Customer did not leave a comment.

MARTIN T. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
Rating:
1.0

The individual who checked me in was very rude and short with me. Then upon return was rude again. Very unhappy how I was treated.

MITCHELL S. 
Rating:
4.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

I never received my receipt following equipment return.

Jason L. 
Rating:
3.0

Customer did not leave a comment.

Stephanie B. 
Rating:
3.0

Janesville was great. What was the struggle was when we were first directed to go to Beloit, while not far away, we had chosen Janesville as it is 5 blocks from our home. Kayla in the regional office was very helpful in making sure we could pick up in Janesville.

MARK F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
4.0

Customer did not leave a comment.

HOLLY P. 
Rating:
5.0

Loved my experience and the vehicle. Quality of experience was much better than renting from the local big box hardware stores. Also friendly staff!! We'll definitely be using the service again!!

Brandi M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Please inform the customer that they must return the truck full of gas. We were informed that we had to fold all of the moving blankets but nobody told us we had to gas the vehicle up. Otherwise it was a great experience

ELLEN J. 
Rating:
4.0

Customer did not leave a comment.

AMY J. 
Rating:
5.0

Great experience overall. Could not have been better.

James M. 
Rating:
5.0

Maybe the online check in could be a little easier.

John H. 
Rating:
4.0

The location was fine, but we were NOT happy with the fact that our ORIGINAL reservation was booked with the Delevan location....At the last minute our reservation was switched to Janesville, which took us on an EXTRA 60 mile journey (to and fro) to pick up the truck. It was an inconvenience, but that is not the fault of this location.

LAWRENCE C W. 
Rating:
5.0

I have always had good equipment and friendly people who work there. I'm sure I will be doing more business with this dealership again! Very happy..Thank you

ROGER V. 
Rating:
4.0

Young man who helped hitch up trailer was very courteous and helpful.

BONNIE K. 
Rating:
5.0

Customer did not leave a comment.

RANDY H. 
Rating:
5.0

Quick and correct staff interaction. My reservation was ready as promised. Staff greeted me quickly and got the van right away. Very positive Good quality van with enough space for my small pick up 100 miles away.

RANDALL B. 
Rating:
3.0

They need to work on answering the phone. No one in that place ever answers the phone and it frustrating to have to be on hold forever with customer care.

Deanna H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
5.0

Raven is an absolute asset to your company!!

VALERIE B. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

Customer did not leave a comment.

Werner R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

ANGELA G. 
Rating:
5.0

Customer did not leave a comment.

SHANNON E. 
Rating:
5.0

The person that waited honestly didn't excellent job. Very efficient very friendly.

David D. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN W. 
Rating:
5.0

Easy pickup and drop-off. Clean, and very helpful friendly staff.

DEBRA W. 
Rating:
4.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Seely B. 
Rating:
5.0

I would rent again from the Milwaukee street Janesville location.

Christopher H. 
Rating:
5.0

Raven is always amazing with customer service and willing to help!

TIMOTHY S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
1.0

My order email clearly stated a return on the 22nd of May. I got a call on the 21st saying it needed to be back right away. Then I got charged for another day.

ashley J. 
Rating:
3.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

PAULA Y. 
Rating:
5.0

The rep that received the trailer was very nice and took notice of the older tire in the trailer.

Leobardo V. 
Rating:
4.0

Truck was okay. Seemed to have trouble shifting up gears unless you really accelerated but was fine on the highway

HUNTER K. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE P. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE P. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE P. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY W. 
Rating:
5.0

Friendly employees

SERENA G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

The nice young lady at the front desk was very professional, helpful and efficient. Plus she was cheerful and kind.

CAROLYN F. 
Rating:
4.0

Sadly someone tried to break into our unit and when I notified manager on check out no one was really too concerned. Disappointing. I am a Real Estate Broker and refer numerous people to this facility- Krista Shortreed

Timothy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

Customer did not leave a comment.

Kyle T. 
Rating:
5.0

Customer did not leave a comment.

SANDRA L. 
Rating:
5.0

Need more than one individual working on a weekend, including on Friday.

KATHLEEN V. 
Rating:
5.0

Raven is always very helpful and friendly!

VICKI M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW O. 
Rating:
5.0

Jesse usually takes care of the rentals for me. He is excellent and why I keep coming back. The other manager was there to check me in from another store and he also was excellent

JANE K. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

Customer did not leave a comment.

tia R. 
Rating:
5.0

Customer did not leave a comment.

DONNA W. 
Rating:
5.0

I could not check in the trailer when I arrived after normal business hours. I tried on line but none of my numbers were recognized. Very frustrating. Was on hold for over 30 min and finally took pictures and left and called when on the road.

Brian O. 
Rating:
5.0

Customer did not leave a comment.

BARBARA W. 
Rating:
5.0

Customer did not leave a comment.

RANDALL T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Excellent customer service and staff professionalism.

GORDON L. 
Rating:
3.0

The website is terrible. I tried signing up to pick it up at 2:00pm. I put that time in the website several times and when I got there he told me I was supposed to pick it up at 7, and then he extended it to 11, and then it got cancelled. Luckily he still had a truck available and let me have it for 23 hours. So the employee rectified the situation but I was not happy with the website and not getting a call before they cancelled my reservation.

SARAH H. 
Rating:
5.0

Great customer service and seamless process. The only thing I could think to improve on is the latent cigarette smell that many of vehicles have. Admittedly I am more sensitive to that than most.

Todd G. 
Rating:
5.0

Second time I have used this location. Everything was very efficient. I was in and out quickly both times. Equipment was as advertised. Both young men explained everything to me and they got me going pronto. I had a good experience.

randy L. 
Rating:
5.0

Customer did not leave a comment.

ALVIN S. 
Rating:
5.0

Customer did not leave a comment.

Jesse B. 
Rating:
5.0

The staff member on duty dealt with my needs very well

MICHAEL T. 
Rating:
4.0

This was the first time I rented a cargo van. Very easy and will definitely go back again. No complaints from me ravine was very helpful.

VINCENT M. 
Rating:
5.0

I don't see anything that needs improving. Online reservation was smooth, both employees we contacted were helpful, nice, and enthusiastic. the truck was awesome. We hadn't hired a UHaul truck in years. So much has improved since then.

VICKI D. 
Rating:
5.0

Great experience

Norman T. 
Rating:
5.0

Customer did not leave a comment.

Ronald V. 
Rating:
5.0

Customer did not leave a comment.

Sharon K. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

Staff was very good.

JAMES I. 
Rating:
5.0

Customer did not leave a comment.

Katherine P. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

They were great swapping out a trailer that had issues and we were on our way very quickly after that. Made our day go much smoother- Thank You!!

KENTON C. 
Rating:
5.0

Customer did not leave a comment.

TERESA C. 
Rating:
4.0

Your App never works properly to return trucks. This time it wouldn't allow me to check it in, there was no CONTINUE button to continue....

ANNESSA M. 
Rating:
4.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

Robin D. 
Rating:
4.0

Customer did not leave a comment.

TASHA A. 
Rating:
5.0

Customer did not leave a comment.

Jeffery Z. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

The young kid that's the manager of this location is awesome. Very polite and helpful.

JANE K. 
Rating:
4.0

Customer did not leave a comment.

Amanda L. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
4.0

Have pads available. I had reserved two packages and the truck container was empty. Luckily the work crew I hired had pads

PAUL W. 
Rating:
4.0

Customer did not leave a comment.

PAMELA V. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE L. 
Rating:
1.0

I paid extra to rent a u-haul with a dolly, we didn't not receive a u-haul with a dolly. Because of that our moving took four times as long, I had to extend our rental not once but twice, and we had to call extra people to help us. On top of that our gas tank was under half when we first picked up our uhaul, so I had to spend an additional $50 to make sure we A.) Had enough gas to get moved, and B.) Not get charged for returning it literally empty. I've already reached out once and gotten zero response.

Savannah C. 
Rating:
3.0

Customer did not leave a comment.

Eric H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tasha C.  |  Overall Experience 
Rating:
4.0

Excellent experience however the door keypad needs to be fixed

karen m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diane F.  |  Overall Experience 
Rating:
5.0

I visited our storage room only 3 or 4 times. On one of those visits,the lights weren't functioning, which was quite inconvenient. Otherwise, a great experience.

kate f.  |  Overall Experience 
Rating:
5.0

I have had 3 recent contacts with the uHaul store in Janesville, WI on Milwaukee St -- I had a trailer hitch placed on my truck, rented a 6x12 trailer to pick up in Colorado and return to this location, and took advantage of the free 30 days storage. We frequently use this location for business matters and have always had good service. The staff that I dealt with during these transactions were exceptional. I was under the gun to get the trailer hitch placed - it was ordered 7-10 days out and still not in when promised - the young man I dealt with called around and found one in Love's Park, a CSA drove down there to pick it up, and they stayed late to make sure the hitch was properly installed. When I was contacted to say the hitch wasn't in, the young man had already come up with solutions and made sure that I knew he was doing everything possible to make this happen. When I returned the trailer and rented the storage unit, the process was quick and painless and he even backed the trailer up for me. :-) Couldn't have been more happy with how things went and the team I worked with! Well done!

Lori S.  |  First Impressions 
Rating:
5.0

Everyone I delt with was very helpful and friendly

Matmanivong S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Penny W.  |  Overall Experience 
Rating:
5.0

We were having issues with corporate Uhaul, and this Uhaul location went above and beyond to make us happy. We will recommend this location to all of our friends

Adam W.  |  Overall Experience 
Rating:
5.0

Quick and easy online and in person

karen m.  |  First Impressions 
Rating:
2.0

The 2nd outside panel worked ONCE to allow me access. I could only come during store hours to access my unit. I heard every excuse as to why it wasn't working. "Our IT guy is on vacation ""it isn't wo

JODI C.  |  Overall Experience 
Rating:
5.0

Actually went much better than I thought it would Free unit for the first month just had to buy a $12. Lock from them which saved me some money...

Jeff E.  |  First Impressions 
Rating:
4.0

Nice clean facility with helpful and friendly staff.

Deb B.  |  First Impressions 
Rating:
2.0

Since we stored the contents at the Janesville location we were disappointed that we could not drop off the trailer there. We had to drop off in Fort Atkinson the next day. Did not make any sense.

Michael I.  |  First Impressions 
Rating:
3.0

Water damaged ceiling caused mold inside. This needs to be addressed.

jill c.  |  Overall Experience 
Rating:
4.0

Climate controlled unit was great. Floor was flaking off in places, but overall worked for what I needed. Facility clean and staff was great to work with.

JONATHAN L.  |  Overall Experience 
Rating:
5.0

Everything went as hoped!

Brenda A.  |  Overall Experience 
Rating:
5.0

The ladies that were working when I arrived LATE were awesome! They helped me end a bad day in a good way!

Brenda A.  |  First Impressions 
Rating:
1.0

Worst experience of my life my trailer started on fire witch resulted in the deaths of my dog and lizard I had to go 5 hrs off track for a second trailer witch had severely low/bald tires and so on

SAMANTHA A.  |  First Impressions 
Rating:
5.0

Thanks for your services.

Randy W.  |  Overall Experience 
Rating:
3.0

Na

Jess R.  |  Overall Experience 
Rating:
5.0

Make my move easy and seamless

Sidney B.  |  Overall Experience 
Rating:
5.0

Ggg

CHRIS M.  |  First Impressions 
Rating:
5.0

Amber did a great job.

Floyd G.  |  First Impressions 
Rating:
5.0

Very responsive and accommodating.

Cynthia V.  |  First Impressions 
Rating:
5.0

Great job

Lakeisha C.  |  First Impressions 
Rating:
5.0

very friendly agent at counter. Took our reservation for out of state pick up to move stuff back locally and helped us with renting storage unit. Showed us multiple units. Great experience!!

Paul R.  |  First Impressions 
Rating:
5.0

Great service

Reginald T.  |  Overall Experience 
Rating:
1.0

Every time took over an hour to do anything. I never had a storage that I had to pay extra tho have 24 hour access to my own belongings. Very unsatisfied and won't use Uhaul again.

gayle C.  |  Overall Experience 
Rating:
5.0

Was very helpful with truck rental, storage and box purchases

Diane R.  |  First Impressions 
Rating:
4.0

Good, clean facility. You have to wait to talk to someone on the phone. Should have explained the double keypad usage for after hours access when I got the unit - wasted a trip the first time.

keri ann h.  |  Overall Experience 
Rating:
5.0

A very special thank you to your associate named Trish who went above and beyond to help us when my daughter needed an emergency storage area for her personal items. Very clean unit-nice facility!

Mary O.  |  Overall Experience 
Rating:
4.0

Fine quality

Jennifer O.  |  Reservation 
No reviews have been submitted for this location.

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