Customer Reviews for U-Haul Moving & Storage of Johnson City

4,776 reviews

2805 N Roan St   Johnson City, TN 37601

(423) 218-1806

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(423) 218-1806

2805 N Roan St
Johnson City, TN 37601

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Vicki W. 
Rating:
5.0

Customer did not leave a comment.

TODD W. 
Rating:
5.0

Michael Carpenter worked with me to resolve issues with the car transport incurred from the Green Valley AZ location.

TODD W. 
Rating:
5.0

Customer did not leave a comment.

SHIREEN H. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY S. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJOHN V. 
Rating:
5.0

Don't schedule anyone for Ace Welding and whatever on Rt. 36 first. I had an appointment and the place was closed! The Roan St. site treated me like royalty, so to speak. They were friendly, competent and professional. They were great!

Christine G. 
Rating:
5.0

Customer did not leave a comment.

Rusty R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRY S. 
Rating:
5.0

Very nice and there storage facility is great

Mark B. 
Rating:
5.0

Customer did not leave a comment.

RICHMOND N. 
Rating:
4.0

Wait time at pick up location was long.

martin K. 
Rating:
5.0

Terrible facility and staff!! Best facility I've seen so far. Easy to navigate and efficient service!

JOEY H. 
Rating:
5.0

Everybody is always happy and fast at what they do.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Katie B.  |  Overall Experience 
Rating:
5.0

Everything went quickly !

Joe N. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
3.0

Average Service with average employees who are 'penny' wise and 'pound' foolish---in short.

ANEES U. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Everything was perfectly

LIONEL T. 
Rating:
5.0

Customer did not leave a comment.

Diane V. 
Rating:
4.0

Great Service checking in

WILLIAM A. 
Rating:
4.0

Long counter wait time due to low staffing and strong customer demand but that is the new way in the USA. The agent was thorough and polite.

Charles F. 
Rating:
5.0

The work was completed at the time I was quoted. The service tech was kind and answered all my questions and was helpful. No hidden costs or charges. Excellent customer service. Thank you so much!

Deborah H. 
Rating:
3.0

Vehicle pick-up went very smoothly, as did the online reservation. A+ on that. Drop-off, however, was a cluster …. The location did well overall though.

Donald L. 
Rating:
4.0

Customer did not leave a comment.

JONAH S. 
Rating:
5.0

Customer did not leave a comment.

Donald W.  |  First Impressions 
Rating:
5.0

Pickup was extremely fast and professional. The equipment worked properly. I was surprised all of the lights on the trailer worked properly and the trailer was very well maintained. Drop off was equally easy. The staff at this location is very professional and efficient. Others businesses could take a lesson from them. Thanks to them for making my rental experience pain free and quick.

WILLIAM C. 
Rating:
4.0

The check out person should have explained some functional aspect of the cargo van i was renting. He seemed to be in hurry. Overall i was satisfied. AND PLEASE DONOT KEEP MY CC INFO UNDER MY PROFILE DUE TO SECURITY/HECKING RISK. Thank you.

ANEES U. 
Rating:
5.0

Customer did not leave a comment.

Jess F. 
Rating:
5.0

This location was a great help. The problem was with the location I made the reservation with. No one was at the location or answering the phones.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

Betty A. 
Rating:
4.0

Customer did not leave a comment.

Derrick B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine H. 
Rating:
4.0

Customer did not leave a comment.

Joel R. 
Rating:
5.0

Customer did not leave a comment.

MILTON H. 
Rating:
5.0

They are always fast polite and the truck is always clean and runs great. I never have a problem and I rent the pickup often.

James S. 
Rating:
5.0

Customer did not leave a comment.

Michele M. 
Rating:
5.0

They are a great team . Great experience .

Michael B. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

RICHARDHOWARD R. 
Rating:
5.0

Customer did not leave a comment.

ROGER B. 
Rating:
5.0

Customer did not leave a comment.

Richard R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Palmettos Flooring L.  |  Overall Experience 
Rating:
5.0

The return was quick and easy, no hassle. I needed to keep the rental an extra day. I tried to extend the rental online but could not find any place to do that. Had to call. Once a service rep was online, the extension was easy. Expect long waits if calling.

Joe B. 
Rating:
3.0

Customer did not leave a comment.

Madison K. 
Rating:
5.0

Very helpful and took the stress off right away.

Kelly S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kayla S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

Wheel bearing went out about 5 minutes after leaving the lot. Likely missed on inspection of an inspection was done. But roadside assistance got it fixed quickly.

Josh R. 
Rating:
5.0

Everyone we interacted with was super nice and professional. It made the stress of moving that much easier. I would 100% recommend you guys to anyone.

ALEXUS R. 
Rating:
5.0

Customer did not leave a comment.

Mae R.  |  Online Move In 
Rating:
5.0

The service was very professional and helpful. Pedro, went above and beyond to provide excellent customer service. I would definitely recommend this facility and Pedro to anyone looking for storage and truck and equipment rental. Thank you so much.

laura D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander K. 
Rating:
5.0

Michael and Tommy made my entire transition into TN an absolute pleasure. They were all polite, knowledgeable, helpful in the return of the equipment and explained everything I needed to know about the storage facility I would be renting. This was by far my best experience with Uhaul and with any facility. Thanks to you all in Johnson City.

Tony H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
3.0

Dakota was great. Fast & knew what he was doing. He helped me at closing. Which seem others were wanting to go home. Thanks Dakota!!!

RANDY H. 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
4.0

Customer service reps excellent. Online program are difficult. Phone response horrible. On another issue, tow hitch order-been waiting 3 months😕

Michael S. 
Rating:
5.0

I personally won't rent from UHaul again after the way that corp did me the local people was amazing. Being forced to pay someone else's bill to just rent something was not only time consuming but embarrassing. Being told I had to pay because they could tell I somehow should known someone used my info in 2018 and I should know then. We don't use a moving company often but my company and family friends will not be back. I know my money don't matter to them but it does to me. I'll spend it where I'm not treated by corp like a number. Once again the local store was great. The gentleman that helped me there was very polite and respectful. Perry

PERRY C. 
Rating:
5.0

Customer did not leave a comment.

Josh R.  |  Overall Experience 
Rating:
4.0

As a long time UHaul customer I requested To add a few extra miles in case of traffic jams and he neglected to do that. I also was not informed about the size of the gas tank and mpg of the truck...which means that I had no clue how much gas to replace. I ended up by over purchasing the gas. I was Also charged 8 miles extra, even after I over paid at the gas pump.

JEANNE H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
1.0

Arm test was broke on seat. Customer service was terrible. Tried to overcharge and had to wait in line 30 min for them to fix

Clinton K. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL R. 
Rating:
5.0

Customer did not leave a comment.

KENDELL M. 
Rating:
4.0

Urge staff to wait on customers when a line forms. An older support employee had to roust someone from the back room.

JACLYN K. 
Rating:
5.0

Customer did not leave a comment.

TAMMIE G. 
Rating:
5.0

Customer did not leave a comment.

Anna A. 
Rating:
5.0

Drop off was extremely easy and convenient.

Carol L. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Ezzie H. 
Rating:
5.0

It wasn't clear that you were charged a delivery fee when the boxes were dropped off and picked up. So the total amount of your purchase was misleading. It was $200.00 more than I expected.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

Walt N. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Maybe let customers know ahead of time what extras they might need , and what the cost might be

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

ALICIA G. 
Rating:
5.0

Customer did not leave a comment.

Margaret T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALVIN L. 
Rating:
5.0

everything was as it should be. everything worked and was ready.

NICO A. 
Rating:
2.0

The wrong wiring harness was installed so when I dropped off to pick up my car, I had to wait for that to be corrected. An obnoxious alarm from the storage facility blasted the waiting area every few minutes. Staff was friendly and polite.

Deana H. 
Rating:
5.0

Your checkin procedure is slow.

John W. 
Rating:
5.0

Customer did not leave a comment.

Kristen S. 
Rating:
5.0

Absolutely perfect experience. I will highly recommend and use again

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

For the 3rd consecutive time, we have reserved a vehicle and either the location or the truck size were changed by UHaul. This is VERY frustrating. This last time, we were making a 300 plus mile trip. Getting changed to a larger truck resulted in considerable added expense due to the lower gas mileage.

Mahlon R. 
Rating:
5.0

Everything was perfect from pickup to drop-off. Thank you so much!

PATRICIA O. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN U. 
Rating:
5.0

Customer did not leave a comment.

PHIL M. 
Rating:
5.0

Customer did not leave a comment.

Mike A. 
Rating:
5.0

Very professional courteous and amazing quick in and out,both picking up and returning equipment...amazing staff..awesome UHaul location.

David S. 
Rating:
4.0

It is an extremely nice facility and cheaper than most. I unfortunately am disabled and the lockers are not accessible from the outside so you have to walk quite a ways. I was not able to move my items in and had to choose another location.

Kelly W.  |  Online Move In 
Rating:
5.0

Box truck leaked. I had a couple of wet boxes. I notified the drop off location and they were testing. I was told they are water resistant and not water proof. I think this should be noted with the many stickers inside the cab all over the dash.

DARRYL L. 
Rating:
5.0

The staff there today went above and beyond for me today due to a family emergency and I am very thankful for that.

Darin H.  |  First Impressions 
Rating:
4.0

Check-in clerk was very underwhelming when we came in. Seemed like we were disturbing him from doing something else. Was not welcoming or friendly. Seemed irritated that we were asking him questions. When we dropped off the truck the check out attendant was very friendly to us even though he was working on a holiday so we ended with a good experience. Overall, would recommend to others. Thanks

John L. 
Rating:
5.0

Polar opposite from pick up! In and out in 5 minutes. Thank you

Neil S. 
Rating:
3.0

My rental times were messed up and I lost almost 14 hours of the time I had reserved and if I hadn't have spent 30 minutes on the phone getting it fixed I would have been charged for a extra day

Isaac A. 
Rating:
5.0

Customer did not leave a comment.

Tiffany Y.  |  First Impressions 
Rating:
5.0

I expected to have to use the link sent to me to check in, but because it was during the day (I guess) a real person handled everything. Very happy this small move turned out so good!

ROBIN G. 
Rating:
1.0

Drop off was a nightmare. Got chased around the building by a gentleman who told me our tow dolly needed to be dropped elsewhere. We were just unloading into our storage unit. Did the same thing at drop off, waited in a non moving line, checked in online and left truck only to get yelled at again by same gentleman. He needs some training, especially in customer service

Amie A. 
Rating:
5.0

Customer did not leave a comment.

Josh R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

I drove my vehicle on the U-Haul trailer and the employee helped secure everything and tied everything down individual was very helpful thank you I am 78 years old

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Lindsey K.  |  Overall Experience 
Rating:
5.0

This was the best moving experience I have had!!! The customer service was above and beyond my expectations! Thanks to the crew for a pleasant experience!!!

Jerry C. 
Rating:
3.0

I originally had a reservation in another city during their posted business hours. They were not open and I was forced to go to the location in Johnson City. A frustrating experience overall. But I eventually got the trailer I had reserved. Though it took several additional hours and required me to go to the other side of the county.

Philip L. 
Rating:
5.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

Customer did not leave a comment.

REBECCA K. 
Rating:
5.0

Love working with this specific UHAUL location.

Casey K. 
Rating:
5.0

This location was wonderful, HOWEVER, the Circle A Market on Market St in Johnson City is HORRIBLE! I had a reservation to pick up this morning and they were a no show. The phone number didn't work and I ended up having to find another location to get my rental. There is no excuse for them to be affiliated with uhaul unless this is the new way to do business.

Paige G. 
Rating:
2.0

Customer service upon drop off was nonexistent. It wasn't until I started to put the keys in the after hours drop box was I even acknowledged. I was the only customer there even. There were over $50 in additional charges on my final statement, which are still unkown as to why. I have rented from this location multiple times and don't understand why this round's service was so poor. I would not recommend them, and will not use them in the future.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
1.0

The concept is great. The execution was horrible. Not one single step in the pool process was handled smoothly. The inefficiency on the part of your organization, made my move more stressful than it should have been, and cost me 1 month more in rental fees than I should have had to pay. You organization is too devided, and one decision is unaware of the others processes, and unable to commu icate or interact with them. If I had not be proactive and "precorrected" your errors, who knows what would of happened. For the most part ( with the exception of the store manager in Florence SC)your people were pleasant, and tried to help. But apparantly your systems and /or processes won't allow them to. Considering you are in the business of helping people through one of life's most stressful events, you really need to fix things.

Diane F. 
Rating:
5.0

Customer did not leave a comment.

DARNELL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney H.  |  Overall Experience 
Rating:
5.0

Dealt with the manager Judy. She was like a breath of fresh air after very negative, costly,and unprofessional experience we had at facilities in Bristol on State St..We.made a reservation for a storage unit in a.m. of Sunday at Bristol facility . After a 40 mile trip we found that the storage facility was closed for the day. Why did your agent not know about closure? All others we spoke to on phone after arriving in Bristol were able to see it was closed on their computers. We were told to call Johnson City facility where we were properly taken care of by Judy. Their were several customers in Bristol in same situation as us and many who were locked out of their units. Considering trailer rental was $340 and we went 40 miles out of our way not to mention we had our helpers drive to Bristol then to JC at my expense plus fuel this became a very expensive unload. We had to call JC to inquire about storage units available as all your agents told us we would have to wait until Monday the 23rd as they could not help us. This all cost me $200 dollars in paid labor and fuel. Had to be done Sunday as everyone had to work Monday. This was $200 I didn't have to spend if there were competent people representing your company making reservations and troubleshooting when there were problems not caused by customer.

JOSEPH S.  |  First Impressions 
Rating:
4.0

It was a difficult check-in. Units that were on the system as "open" were in fact occupied. We tried three times before we located a unit that was both open on the system, and really was open. You need to do an audit so that the system matches what is occupied/available.

PIERRE V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather S.  |  First Impressions 
Rating:
5.0

I had the pleasure of working with the owner Tommy and a small handful of their employees over my time renting the storage unit. Everyone there is a professional to the point where I would recommend it to friends. Thank you!

Adam Z.  |  Overall Experience 
Rating:
5.0

We had a great experience with U-Haul. We will definitely patronize them again.

Christie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russell M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian m.  |  First Impressions 
Rating:
4.0

Everyone at the facility was very nice and accommodating. The problem for me is I have no ability to get in touch with anyone at the actual store by way of phone. All the phone numbers take you to an automated system that is very frustrating. I’m all for streamlining things that a customer should be able to get in touch with the local facility. I tried multiple times multiple ways and was not successful.

Beverly F.  |  First Impressions 
Rating:
4.0

I moved into the unit on a Saturday, which was a nightmare as there weren't enough carts and my party and I ended up having to wait almost an hour before another group was finished before we could even unload our truck that was rented. That was super frustrating as the carts were taken from someone else that had finished when we were trying to unload one cart upstairs and the party had gotten there after us. I hope to not have to deal with that when moving out of the unit.

Misha S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chritine M.  |  First Impressions 
Rating:
5.0

Quick, convenient and easy!

LaKysha M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Joyce V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN M.  |  First Impressions 
Rating:
5.0

Staff was super friendly and helpful. I will highly recommend using these services.

Trish B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clark B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pam P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUBEN B.  |  First Impressions 
Rating:
1.0

We were rented a ground floor unit that wasn’t available and in a size not available on any floor. So we were given two units on a different floor. This took 45 minutes even though we completed everything online prior to arrival. Bait and switch along with slow check in matters when you’re moving across state lines.

BRANDON B.  |  First Impressions 
Rating:
2.0

Storage unit I had reserved was taken. Staff me member changed my unit multiple times without telling me price changes or if it was climate controlled. Irritated to be paying 10 dollars more a month for a unit that I did not reserve. I should have been prorated the original cost.

Kristin A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA H.  |  First Impressions 
Rating:
5.0

The roomy freight elevator and climate controlled space made it much more user friendly. I am confident that my valuables are safe here.

John T.  |  First Impressions 
Rating:
5.0

Skip was so helpful! The staff was very friendly and made sure we were taken care of after a very hard day of moving.

Linda W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN D.  |  First Impressions 
Rating:
5.0

Staff and sales were outstanding!

Victor D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danny M.  |  Overall Experience 
Rating:
5.0

Very friendly welcoming people

Jasmine C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha B.  |  First Impressions 
Rating:
4.0

I did not like the situation with the lighting. Where as the building had Light in many areas the lights only came on by motion detection but did not stay on. This resulted in the lights going off out numerous times when working in my unit, resulting in leaving my unit several times to walk into the sensor area to get the lights to come back. This is an extreme negative. Another negative is not being able to access power outlet. Occasionally I needed to be able to use outlet for a few minutes. all of the electrical plug in units were extremely far apart and too high to reach which rendered Impossible to use for the average person. May I suggest that you put a timer on the electrical outlets to limit the time that people could use those and change your lighting situation that people did not have to continue to walk into the center to turn their lights back on. I’ve rented storage in many places and I have never had an issue with the lighting as I do at the U-Haul. And most all places have plug-ins within a distance that you could use a small extension cord to use it for a short period of time.

Caroline G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen f.  |  Overall Experience 
Rating:
5.0

I love Uhaul have used them for years

WILMA C.  |  First Impressions 
Rating:
3.0

Dead mice in new storage unit.

Langsung L.  |  Online Move In 
Rating:
4.0

My storage unit was supposed to come with a free lock inside and there was not one in the unit. Otherwise it was a great experience

Desiree P.  |  Online Move In 
Rating:
2.0

Guess I'll never use uhual again bc I'll have a past due balance for an empty storage building not being used that I requested multiple times to be cancelled LOL GREEDY

Devin S.  |  Overall Experience 
Rating:
3.0

The only reason for 3 stars vs 5 is that I reserved a storage unit that was not climate controlled, however when I went to check in they only had climate controlled units available, which have a higher rental price. I wish the website would have let me know there weren’t the lower priced units available instead of allowing me to reserve one. I was not really able to say no to the higher price as I had a moving truck parked outside with all of my belongings in it. However the building is great and the man who helped me was very friendly, and took the time to show me where my unit was even though there were other customers in line.

Audrey C.  |  First Impressions 
Rating:
5.0

Skip was great in helping us get our unit!

Ryan P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danny M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie W.  |  First Impressions 
Rating:
5.0

The onsite staff are amazing. They go above and beyond to help you and are always so friendly. The security system is awesome, helps decrease the stress of leaving your belongings. Very clean and well maintained with the temperature control I feel confident my belongings are safe.

Carolyn P.  |  First Impressions 
Rating:
5.0

Your staff is amazing. They are helpful, courteous, professional and made a very disjointed move fantastic.

KATHERINE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet H.  |  First Impressions 
Rating:
5.0

The lady on duty by herself was great even with alot of customers coming in stayed professionally sound great Lady.

Orville O.  |  First Impressions 
Rating:
5.0

U-Haul Rep Skip was friendly, knowledgeable, and very helpful. I feel he went above and beyond to get us a conveniently located storage room as I am partially handicapped. In my eyes, he is a special and kind person and a real pleasure to deal with in my situation.

Gail P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUCAS K.  |  Overall Experience 
Rating:
1.0

I am giving a poor rating because nothing about the reservation I made was given to me upon move in. I reserved a large unit on the first floor, only to be told that they did not have anymore of these. I was given two small units instead which suffice it are not what I originally RESERVED. I was also told through my receipt and reservation confirmation that I would not need to pay anything until 6/25 because of my reservation for a UHAUL truck on July 10th (move into the unit on 5/25). Upon arrival I was told to pay the full price for a month when I was told that booking a UHAUL truck would allow me to receive one month free of storage. The facility is nice and the staff was fine but I was extremely mislead and disappointed with the outcome and its difference from what I received information about in my confirmation of booking.

Alison D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia C.  |  Online Move In 
Rating:
4.0

The lady that works there is just the sweetest lady. Very helpful and she knows her stuff. Thank you!

David N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard H.  |  First Impressions 
Rating:
5.0

Great customer service, more than willing to accommodate, make suggestions.

David T.  |  First Impressions 
Rating:
5.0

The staff were great, but tired and overwhelmed at the computer issues and not having anymore of the access cards. The bathroom where the units are, was extremely disgusting. I held it for an hour while we unloaded just so I could use it somewhere else. Need more cleaning done on weekends maybe.

Jewel P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Online Move In 
Rating:
4.0

My unit keeps setting the alarm off when I open it. I'm here now so if anyone can help take care of that it'd be great.

JOHN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela D.  |  First Impressions 
Rating:
5.0

Judy (at 2800 Roan in Johnson City, TN) is the best! She consistently went out of her way to find out how to tailor her help & go above and beyond in blessing us. Thank you!

Steven B.  |  Overall Experience 
Rating:
1.0

I was happy at first and when we were trying to finish our unpacking and move in we were locked out with no one willing to help. I had to leave my unit open unattended all night with unknown access by anyone who has 24 hour access . The 24 help number placed at the site is useless as no one answers it . And even customer service couldn't help they even said it says store at your own risk so that if we didn't camp out in front of the door we weren't getting in before 7 am even though thw posted accessible hours are 5 am thru 10 pm . Very poor customer service and even worse we might have lost our possessions and it was humorous to the people at customer service. I won't be back and I won't recommend this place or it's services to anyone ever .

Justin K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert C.  |  First Impressions 
Rating:
5.0

The GM of this facility was friendly and helpful. Also one of the employees, Chip, was also very helpful and friendly. This isn't to say the rest of thecstaff wasn't but those are the only 2 I really had any interaction with.

Curtiss E.  |  Overall Experience 
Rating:
5.0

Skip was very knowledgeable about the services offered which allowed us to quickly rent one of your storage units!

Dottie B.  |  First Impressions 
Rating:
5.0

Staff is very friendly and accommodating they take you thru every step to make sure you know where your unit is and that your access works.I also liked the controlled temperature and humidity and security of this facility.

PAUL J.  |  First Impressions 
Rating:
5.0

I will forever use U-Haul for anything.

Amethyst O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WENDY S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN E.  |  Overall Experience 
Rating:
5.0

Judy was professional and friendly. She is the epitome of outstanding customer service. She took the time to ensure my needs were met while explaining how things worked in the facility (alarm system, doors, etc.).

Ashley F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  First Impressions 
Rating:
5.0

Would be nice if access was available a little later. Great overall!

Rachel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diane H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donna M.  |  Overall Experience 
Rating:
4.0

The temperature controlled unit were the kept the perfect temperature and humidity for sensitive material storage.

PAUL J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIRBY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clarence T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olive Oil D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky W.  |  First Impressions 
Rating:
5.0

The facility is clean and Temperature and Humidity is perfect for my storage needs.

PAUL J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda O.  |  First Impressions 
Rating:
5.0

employees super nice, very helpful. all areas very clean .

BRENDA R.  |  First Impressions 
Rating:
4.0

Prices are a little high otherwise I would have rated excellent

Cheri T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KIRBY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy H.  |  First Impressions 
Rating:
5.0

Judy is phenomenal. A great asset for your business.

James B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashay B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry P.  |  First Impressions 
Rating:
5.0

The gentleman that took care of us was very professional and welcoming.

Timothy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Avery L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonja B.  |  First Impressions 
Rating:
5.0

The facility is always CLEAN! The staff is always FRIENDLY!! The location is convenient and we feel safe while entering and exiting our storage unit! My husband and I highly recommend this location!

Antonio G.  |  First Impressions 
Rating:
4.0

We have not moved in yet, but have rented the space and the staff was "very" helpful in the process and showing of the unit. Thanks for all your help.

larry s.  |  First Impressions 
Rating:
4.0

7pm lock up of large door is too early. Still daylight and load and unload move pushes the envelope ( we had to finish through small door).

Gary G.  |  First Impressions 
Rating:
5.0

Always used the same facility Excellent service A+++++

Camille L.  |  First Impressions 
Rating:
3.0

So much added expenses to rent a cargo van for 24 hours

Helen w.  |  First Impressions 
Rating:
5.0

Thank you for the pleasant experiene

karen f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa L.  |  First Impressions 
Rating:
3.0

The set up in that building for getting in and out of it is horrible. Once someone gets into the back door bay your screwed and have to access from the front door. inconvenient for a rear unit.

karen b.  |  First Impressions 
Rating:
5.0

They understood my needs and helped me through the difficulties of moving.thank you so much. U are the best.

Charles E.  |  First Impressions 
Rating:
5.0

Great service. Awesome facility. First class!

Olive Oil D.  |  First Impressions 
Rating:
4.0

Appreciate your availability when we needed

Harber W.  |  First Impressions 
Rating:
4.0

Helpful staff. Clean facility.

Joyce V.  |  First Impressions 
Rating:
5.0

Very smooth experience. Would use U-Haul again.

Michael M.  |  First Impressions 
Rating:
5.0

Clean, well maintained, well lit

Donna H.  |  First Impressions 
Rating:
5.0

I have rented haul trailers and trucks many times from this facility. They are always great for providing equipment and service. I am presently renting a month to month storage space.

Stephen S.  |  First Impressions 
Rating:
5.0

Easy process to rent a unit and great customer service. The place is super clean. We feel really good about keeping our stuff here.

Emily L.  |  First Impressions 
Rating:
5.0

Most helpful and provided solutions.

bonnie c.  |  First Impressions 
Rating:
5.0

Nice, friendly, and efficient service.

Bryan F.  |  Reservation 
No reviews have been submitted for this location.

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