They wanted to compensate for the wiper experience and gave us a $30, refund.donna H.
Customer Reviews for U-Haul Moving & Storage of Jonesboro
Jonesboro, AR 72401
(Off Hwy 49)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Karen F. | Overall Experience
Cruise controlAndrea K.
The store closes at 5pm. I dropped the truck off after hours. The truck was due back on Monday. I dropped it off after hours one day early and was somehow charged $20. I call and sat on hold for 43 mins. The issue was unresolved.Darrick W.
Customer did not leave a comment.Jason M.
More specifics or places to park after hours.Robert A.
The wheel strap was sprayed and should have been replacedARNETTE L.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.Kelly R.
Customer did not leave a comment.Mark P.
The staff went up & beyond to help us. They saved us from a HORRIBLE experience that could have totally ruined our whole week!Janice R.
Always over estimate miles. And refund money when customer over pays their share of gasDAVID M.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Valerie L.
Customer did not leave a comment.shawn M.
Customer did not leave a comment.LaNorma H.
Customer did not leave a comment.Bobby M.
Be sure to wipe down the cupholders really well. they were grimy. the young lady that helped me, I believe her name was Libby, did a great job helping me load my car on the transport. I was so appreciative. She also went and folded 12 blankets for me when the folded blanket stockpile was depleted. She's a good one.Brandon B.
Customer did not leave a comment.Rainia B.
Customer did not leave a comment.Steven W.
Nice, knowledgeable peopleRobert F.
Despite having a confirmation for a storage unit made weeks in advance, upon arrival was told that thrre was no unit available. And they "consistently overbook" so I would just have to find another storage location. No apologies, no further assistance, nothing. Was forced to locate another uhaul location and pay again for a unit, plus extra time and mileage on the rented uhaul truck with my belongings inside. Completely unprofessional. Will not be using again.Noel R.
Need more trainingSHANNON G.
Customer did not leave a comment.Marsha R.
Customer did not leave a comment.shakira M.
Customer did not leave a comment.Antonio H.
This location is superb. I always get help and if there is a problem it's quickly and eagerly resolved!Tyresia C.
I made it safely, thank you so much and have a blessed day.LECHELLE S. | Overall Experience
Smooth and quickDennis B.
Customer did not leave a comment.Veronica H. | Overall Experience
Customer did not leave a comment.Paige O. | First Impressions
Customer did not leave a comment.Deborah B.
Customer did not leave a comment.Tenisha D.
This was the absolute best experience I ever received. When we showed up there were so many people who were checking equipment in that I though we would be there all afternoon. There was so much equipment there that it was hard to even find a place to park the truck. I was so extremely impressed the we were checked out completely and out the door in just a few minutes!!!! So extremely impressed with the efficiency and professionalism of this location!Tammy W.
This is the third time recently that I have used your service. Each time I have had a different sales person. They each have been excellentBobby G.
Customer did not leave a comment.Wilson L.
Customer did not leave a comment.donna H.
Customer did not leave a comment.Mark J.
The manager steve Garrett is awesome! He deserves all the recognition as possible. He went above and beyond for myself and family. He seriously was without a doubt the best manager I have every dealt with and uhaul is extremely blessed to have him. Ps - did I mention he looks like Bruce WillisBreanna P.
Customer did not leave a comment.John S.
Customer did not leave a comment.Greggory L.
Customer did not leave a comment.Cordara T. | First Impressions
Over the top customer service!!!Marylynn V.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.Sheena G.
Customer did not leave a comment.Matthew H.
Prior to pickup there was some confusion about pickup location. I got two calls during the week and each person told me a different location. Also, the person in store that took my reservation put my last name in wrong so i was unable to confirm my order online. As far as pickup and drop off, everything went good. The store did seem to either be very busy when I dropped off or they are understaffed. Didn't affect my drop off though.Shane O.
Customer did not leave a comment.Jackie M.
Customer did not leave a comment.Lara L.
Customer did not leave a comment.Chelsea M.
Excellent customer service from the first time I called for prices on my Unit I rented to in person super friendly and knowledgeable about their job and customers . Thank you for a excellent storing and moving process .Amy W. | Overall Experience
Sweep out the trailer and make sure it is empty if none of the extras such as appliance dolly, etc. was requested. We did not know until we were at our destination that a dolly was in the back( this, taking up valuable space .Mark H.
Customer did not leave a comment.Mike S.
The gentlemen who checked us in was the embodiment of a Bruce Willis and gave us the best experience. I wanted to say yippie Kai eeey. After we left. I will use the jonesboro facility again. Especially with Steven. Thank you.Micah D.
Customer did not leave a comment.Randy S.
Y'all are greatDarrin M.
Customer did not leave a comment.Danny L.
Customer did not leave a comment.Geramey T.
Customer did not leave a comment.Myra L.
Super friendly and easy to rent.PETER R.
Thank youLinell W.
Everything was great 😁👍Brenda C.
Customer did not leave a comment.Raysheeka G.
Customer did not leave a comment.vincent p. | Overall Experience
Customer did not leave a comment.Greg H.
Maybe answer the phone. That seems pretty easy to me.Lauren H.
Customer did not leave a comment.Paula G.
Customer did not leave a comment.navid B.
Customer did not leave a comment.Jake M. | First Impressions
Customer did not leave a comment.Anita A.
Very satisfiedSHERRY R. | Overall Experience
Customer did not leave a comment.Chris C.
Awesome teams from Arkansas to Nevadai!!!Mathew F.
Customer did not leave a comment.Tyresia C.
Customer did not leave a comment.HENRY F. | Overall Experience
Facilities manager was very helpful and knowledgeable.JOE B. | Overall Experience
Customer did not leave a comment.Terry M.
Customer did not leave a comment.Dale S.
Very nice young lady that helped us.JOHN C.
The sign says valid drivers license, not a state specific license the man at the counter (Steve) was very rude. I had already had my work references checked along with lease information but still had to find someone with a state license in order to rent the day of my move. If you make people jump through hoops prior to renting then it should not be an issue. The other staff was very helpful and professional though.Melody N.
Customer did not leave a comment.Ashley T.
Very professional and kind !donna H.
When you tell the customer a certain price about the equipment You need to stick with it And not charge more than originally expectedJAMIE V.
Customer did not leave a comment.SHelia M.
Customer did not leave a comment.KIMBERLY R. | Overall Experience
Customer did not leave a comment.PENNY C. | Overall Experience
Customer did not leave a comment.Brian B.
Convenient, well staffed. Friendly and helpful.Mark P.
Customer did not leave a comment.Marla K.
Customer did not leave a comment.James B.
I was giving the wrong truck so I would say make sure you all give the customer the right truckDerrick G.
Customer did not leave a comment.Bryce W.
Customer did not leave a comment.Carmel S.
Customer did not leave a comment.Brent H.
Customer did not leave a comment.Takeedra M.
Customer did not leave a comment.joe R.
Customer did not leave a comment.Ethan D.
Customer did not leave a comment.Joyce H.
- Location was a disaster zone - Employees saw me waiting in the rental truck return lane but continued to play on their cell phones. After 20 minutes of waiting I decided to try and return it online. Luckily that worked or I may still be there today...Milo T.
This comment is not a reflection to the drop off location. Thisnis for Uhaul. Uhaul needs to Keep promises made to a customer. When you are moving you plan ahead. You can't deal with a cancelation right at the pick up I made the reservation a week and a half prior to Sat 5/28. I called on Fri 5/27 to confirm the reservation at around 1p. Reservation was confirmed. I even asked for blankets and they told me they have some in the lobby. On Sat when I arrived to the location, they told me Uhaul canceled my reaervation. I never received a call. I panic because we have drove from Jonesboro to Harding to move my daughter out. She needed to be out of her apartment that day. They didnt have a 15' truck available. The only one they had was a 21' truck. The manager at the store was nice about it, he kept apologizing. He let us have the 21' truck at the price of the 15'. This experience was not good. A cancelation of a reservation without prior notice. Also, a bigger truck caused me to spent more money on gas. I would give 5 stars to the manager of the store because he did what he was supposed to do, take care of a customer. To Uhaul, my rating would me minus 10 stars. For not keeping a commitment. This could have been a bad situation. I do thank the manager of the store for saving the day.Keith R.
Customer did not leave a comment.kristie H.
Customer did not leave a comment.sonja H.
Customer did not leave a comment.Sherri C.
Customer did not leave a comment.Daniel C.
Customer did not leave a comment.ray H.
Customer did not leave a comment.Willis O.
Customer did not leave a comment.Blake L.
Everything was greatBrian Y.
Customer did not leave a comment.Francis L.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.EVERLY C. | Overall Experience
Customer did not leave a comment.lisa l. | Overall Experience
My problem was that when I called to extend my rental I was told I could but when I made it to pay I was told I couldn't and only had a couple hours to find storage and find help to unload truck, had no choice but to rent storage unit from U-Haul cause the day was about over. Didn't understand how could agreement change in a hour when I already had truck.darin b. | First Impressions
AwesomeRosemary J. | Overall Experience
Customer did not leave a comment.Bakari K. | First Impressions
The gas pricing was way to high and due to the deposit, I didn't have the extra money to put back in gas so instead of getting my deposit and filling up with gas I had to pay almost six dollars a gallon and that made me very unhappy. But it is what it is. And left me with no funds for food or anything. But the staff was great!KESHA J. | First Impressions
Customer did not leave a comment.Sabrina M. | Overall Experience
Customer did not leave a comment.Jonah H. | Overall Experience
Thank you for good service!Chaerie W. | Overall Experience
Awesome ThanksRosemary J. | First Impressions
Catherine Fleming, the employee who helped me, was very friendly and knowledgeable. I also really enjoyed talking with her. Let her know her fellow English major, Daniel Freudiger, would like to take her out sometime.Daniel F. | First Impressions
Customer did not leave a comment.eldridge t. | Overall Experience
Customer did not leave a comment.Jaime C. | Overall Experience
Customer did not leave a comment.Alan W. | Overall Experience
Wish the hours were more convenient.. if I feel as though if I wanted to go to my storage at 2200 I should be able to go....or even 0600.Baleria P. | First Impressions
Got to the U-Haul rented a truck and a storage unit left to load my stuff drove back just to realize I never actually got my storage unit after I paid and showed proof of my drivers license. I had to drive back to get my id and debit card because my information never did get finished processing in their system.The guy kept trying to give me a hard time and also down talk the new employee so unprofessional if you ask me .The storage unit was so ran down looking and very small for a two bedroom home I Couldn’t use the storage unit and they couldn’t give me anything larger I wasted my time and money just to be play with all day I will never go backDeanna S. | Overall Experience
wasted my time and money just to rent a u-haul truck for a 2 bedroom home that fitted everything just to move into a storage unit that I thought was for a 2bedroom the guy tried to convince me that my stuff would fit inside knowing it wouldn’t so to anyone who looking for a storage be sure to ask how it looks before paying your money !I will never use this place againDeanna S. | First Impressions
Customer did not leave a comment.Jimmy V. | First Impressions
Customer did not leave a comment.Alan W. | First Impressions
Customer did not leave a comment.kenny P. | Overall Experience
Customer did not leave a comment.Shantel N. | Overall Experience
The owner was extremely helpful and accommodating at move out. The facility is we maintained however the unit I was given had a tear in the roof and birds inside. I let the manager know and had to wait several days and the roof issue was not fixed. On my move in day he taped up the ceiling but it was done poorly. The issue was the same upon move out. Based on everything else I think this was an isolated occurrence. The owner helped me with a truck and car dolls rental upon move out and she was extremely helpful and knowledgeable!Kristal Y. | Overall Experience
Customer did not leave a comment.Cassandra D. | Overall Experience
Customer did not leave a comment.Jamaica W. | First Impressions
Customer did not leave a comment.EVERLY C. | First Impressions
Steve walked me to the unit and answered all my questions. He also helped me with how to find movers in the area. I appreciated his dedication to customer care and his easy going style.BRIAN F. | First Impressions
Customer did not leave a comment.Andrew B. | Overall Experience
Customer did not leave a comment.quintin d. | Overall Experience
Clean, great, secure and our things in storage (most of our house) was in storage there for nearly two years. Everything was secure and maintained well! Steve is an EXCELLENT Manager of the place too. If we ever need storage or moving equipment again, we will definitely be back!Shannon P. | Overall Experience
The manager and his staff were amazing, helpful they deserve recognition for what they doLisa S. | First Impressions
Customer did not leave a comment.Rosemary J. | Overall Experience
Customer did not leave a comment.viola t. | Overall Experience
The double doors into the hallway of the units were not well maintained--they didn't latch well.Beth H. | Overall Experience
The staff was knowledgeable and very helpful.RON R. | Overall Experience
Thank you.don c. | Overall Experience
Customer did not leave a comment.ANGELA B. | Overall Experience
Customer did not leave a comment.Shirley L. | Online Move In
Customer did not leave a comment.eric s. | Overall Experience
Steven was friendly and very helpful. He was straightforward and made the process comfortableElliott B. | Overall Experience
Excellent place for storage when needed. Manager is very friendly and helpful as was the staff.Debbi G. | Overall Experience
Only problem was they failed to check me out of the units once I notified them they were empty. I received a late notice on payment which I did not owe.paul W. | Overall Experience
Customer did not leave a comment.paul W. | First Impressions
The process was smoothly executed by staff, who was extremely proficient, very friendly, and eager to assist .Donnie M. | Overall Experience
The Jonesboro store is the NICEST U-Haul facility I have ever used!! Steve and his staff are very professional and very helpful. I've used them multiple times and always been satisfied with the service. I've rented trailers and a storage unit from them and things could not have gone better. Great Job!! Mike P. Jonesboro, ARMike P. | Overall Experience
Customer did not leave a comment.Jeri M. | Overall Experience
They were a lot pricier this at homeJeremy T. | Overall Experience
Outstanding customer service experienceDonnie M. | First Impressions
The service was excellent! Would highly recommend.William K. | First Impressions
Great customer service. Employees have positive attitudes and facilities are well maintained.Terry R. | First Impressions
Excellent serviceJaime C. | First Impressions
Every time I get a u haul connection the service and equipment has been above the expected level 👍Sandra H. | First Impressions
The people in the office were very helpful. The General Manager knew me by name and was very friendly each time I came in.Mitch M. | Overall Experience
We had damage to a few of our items in our unit, specifically a bed. The manger handled the situation very poorly. Luckily the corporate office was made aware and they properly resolved the issue.Thomas S. | Overall Experience
This location has always been helpful, even recommended a great restaurant to eat at since I am new to the area.Andrew S. | Overall Experience
Katie davis was out standing and went above to make sure everything was taken care of!!jessica f. | First Impressions
The customer service I received on the phone was excellent!!! They we're awesome about reserving a storage unit for me when I'm moving back to the Jonesboro area very soon from so far away.Pamela K. | First Impressions
The guys at U-Haul were very helpful. The store was very busy for a Saturday afternoon but they dealt with me and every other customer as if we were the most important. They were friendly and respect.Mitch M. | First Impressions
Great overall, just wish we were able to contact the individual location easierMichel K. | Overall Experience
I had a climate control unit. King Mattress was ruined by water coming up thru the concrete, no moisture barrier below the concrete. Because I hadn’t taken out additional insurance No compensation!🤬Ken G. | Overall Experience
Getting access was difficult since the staff (except for the manager) could never find my boxes in the system. Staff couldn't schedule time to see box since only manager had access to forklift.Kristin F. | Overall Experience
Took very good care of us 😁Colleen J. | First Impressions
EXCELLENT service, facilities and the personnel very helpful! Extra KUDOS to the General Manager Steve who goes the extra mile in service!Max G. | Overall Experience
Great customer service that is important in any business Steve and his coworkers are awesomeVeonia J. | First Impressions
Would definitely use again, great staff and management.DALE I. | Overall Experience
CLEAN..AFFORDABLE...FAST...QUICK SERVICEBryan T. | First Impressions
My first few months with this facility was good. However when it came time to end my lease it was a disaster and cost me 4 months and lots of bank fees. My poor mother got caught up in it also shame.julia c. | Overall Experience
They were great.Gail M. | Overall Experience
Excellent customer service. I will be back whenever I need another storage unit.Shannon C. | Overall Experience
Very polite and helpfulRobin S. | Reservation
They took over an hour to find our reservation.Paul M. | Reservation
very nicelasha b. | Overall Experience
The staff was nice & helpful however, we paid for climate controlled, the 4 time we were on site the air conditioning was not working and 90+ degrees. I don’t believe we got what we paid for.William G. | Overall Experience
Staff was courteous and informative.KENNETTA T. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!