Customer did not leave a comment.Mark S.
Customer Reviews for U-Haul Moving & Storage of Jonesboro
Jonesboro, AR 72401
(Off Hwy 49)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Denise B.
Customer did not leave a comment.Jimmy V. | First Impressions
Our entire U-Haul experience was AWESOME!BRIAN F.
Inform the customer of any additional charge for anything.AMY G.
Customer did not leave a comment.Alan W. | First Impressions
Customer did not leave a comment.Alan W.
Customer did not leave a comment.Brian J.
No problems .BRYAN B.
No need for improvement. Steve was extremely helpful with our check out.ANNMARIE B.
Customer did not leave a comment.QUENTIN S.
Customer did not leave a comment.Lee D.
Customer did not leave a comment.John C.
Customer did not leave a comment.kenny P. | Overall Experience
Customer did not leave a comment.Shantel N. | Overall Experience
best looking u-haul place I've ever been to!WILLIAM W.
Very nice people very fast to help great location.Jason M.
Customer did not leave a comment.CAROLYN L.
Customer did not leave a comment.RICHARD A.
Customer did not leave a comment.William E.
Customer did not leave a comment.RAY T.
Customer did not leave a comment.David M.
Customer did not leave a comment.JUDITH T.
The owner was extremely helpful and accommodating at move out. The facility is we maintained however the unit I was given had a tear in the roof and birds inside. I let the manager know and had to wait several days and the roof issue was not fixed. On my move in day he taped up the ceiling but it was done poorly. The issue was the same upon move out. Based on everything else I think this was an isolated occurrence. The owner helped me with a truck and car dolls rental upon move out and she was extremely helpful and knowledgeable!Kristal Y. | Overall Experience
Even though the pick up place gave us some less than good advice on a few things, the drop off location worked with us and was understanding.JAMES R.
Staff was super helpful! All my questions were answered And I was able to get what I needed.Stefanie T.
Customer did not leave a comment.FRANCIS L.
Yes very polite employees and exceptional service!ðŸ˜ŠðŸ˜ŠðŸ˜ŠStephen F.
Customer did not leave a comment.Cassandra D. | Overall Experience
Customer did not leave a comment.TIJUANA G.
The personnel at the Jonesboro location went above my expectations. I had reserved a 15' box truck online for the wrong date and there were none available today. I told them the situation and what I was doing and the clerk offered a 10' truck. He said it was probably all I needed. He was correct. Was very impressed with the customer service and would use this location again.Billy W.
We were told our dollies we rented were in the truck- got to the moving location and they were not. We were unable to move things because of this. They didn't even check or tell us they were out. When we called back they were extremely rude. Also the truck was horribly banged up everywhere. The drop off check in took 45 minutes which was crazy and they didn't give us any discount for not having the equipment we were guaranteed. Very frustrated.CARRIE H.
Customer did not leave a comment.Jennifer S.
Customer did not leave a comment.Jesse D.
This store is very busy at times. Maybe post the busiest times so customers don't have to wait so long. Other than that, this is an excellent location with great equipment.DAVID O.
Customer did not leave a comment.DENISE J.
I couldn't account for personel help or clean and inviting because I turned this in by mobile.Kim W.
Nothing. This is the second time I've used UHaul in the last month, and both times have been excellent. When I move again in a few years, I will absolutely use UHaul again.REBECCA C.
Customer did not leave a comment.STANLEY V.
Customer did not leave a comment.Linda K.
The man that helped us was a nice guy. I was disappointed because I had been quoted a different price when making the reservation, but that wasn't reflected in the system.SUSAN S.
Customer did not leave a comment.David W.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.Ronnie L.
great help!Alisha R.
Customer did not leave a comment.Richard K.
Customer did not leave a comment.Renee B.
Customer did not leave a comment.Jonathan P.
Original rental was through an alternate location. Alternate location did not have equipment and sent me to Jonesboro. System did not allow transfer from one location to another so original rental was cancelled and new one was created. Reservation system needs to be fixed to make this seamless to the customer. Jonesboro hooked safety chains incorrectly. Installer did not ensure both ends of chain were connected. One came loose during the drive. Had the hitch failed, the chains would have been worthless. Not good. Perhaps training for installer in Jonesboro would be helpful - make sure chain is connected on both ends.LEE N.
Very quick to check us in, very polite and helpful.TIm J.
The personnel at this location met me outside and although they were very busy they had me taken care of and on my way in just a few minutes. I have dealt with these folks a number of times and I have never had a bad experience with this location. Nothing that I can see that would have made this experience better or more efficient.Lester H.
Customer did not leave a comment.Phillip V.
Customer did not leave a comment.Franklin M.
Customer did not leave a comment.Douglas M.
Customer did not leave a comment.MATTHEW S.
Customer did not leave a comment.JAIME C.
Great location to rent u haul truck great customer service.Francis L.
She asked if we had any problems with the equipment. I told her I had some concerns with the alignment of the steering wheel, and she was concerned and said she would note it to her boss. She was very nice and friendly.DAVID E.
Customer did not leave a comment.RONALD S.
Customer did not leave a comment.Blake W.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.DEBRA W.
Rentar un poco menos que estÃ© al alcance de todo los clientesSHUKRI H.
Poor roadside assistance needs to compensate customers due to bad service. I waited 10 hours to get the service as a result I missed lots of appointments which cost me a lot.SAIKAT D.
Customer did not leave a comment.Dawn J.
Customer did not leave a comment.NICHOLAS G.
Customer did not leave a comment.Jamaica W. | First Impressions
Customer did not leave a comment.NASHAWNTA M.
Customer did not leave a comment.EVERLY C. | First Impressions
Good customer serviceEVERLY C.
Customer did not leave a comment.JOSEPH N.
Customer did not leave a comment.SHIDERIA K.
The lady that checked me out was very nice, friendly and quickly turned me around!!LARRY C.
The process was a bit longer than I expected with pick up and drop off.ANGELA J.
Rude staff, took forever to get help, once they finally showed up they had no idea how to find my reservation, made me find the Uhaul truck by myself. Terrible experience. Will probably not use Uhaul again but definitely not this location.ROBERT R.
Customer did not leave a comment.Sherita V.
Customer did not leave a comment.Dennis S.
Great job.EDWARD T.
Customer did not leave a comment.Kassye B.
The truck wasn't filthy but it also wasn't sanitized for the next customer. Im surprised there wasn't a COVID cleanliness in place. There was caked up dirty and grim in the truck and my mileage was incorrect causing me to complain and request a refund b/c I was overcharged on the back end.Cadedra M.
Customer did not leave a comment.SAMANTHA M.
Customer did not leave a comment.Lori H.
Very friendly and helpful staff.CHARLES P.
Customer did not leave a comment.Jacob A.
Customer did not leave a comment.Andrew R.
Customer did not leave a comment.MITCHELL M.
If someone is meant to spend $100 + to rent a truck for a day I feel like cruise control should be included on every single vehicle. Very dissatisfied with the lack of such a basic feature on vehicles. It's 2021.JORDAN K.
I was told when the reservation was made I had a storage unit booked at this location. Upon arriving in the state of Arkansas at this arranged location, I was informed by the personnel that had 3 units available and had rented all 3 two days prior to my arrival. One of the service representatives was as helpful as possible in attempting to assist me in locating an available storage unit in the general area, and the other service representative was absolutely rude. I will not do business with U-Haul at this location again.debra S.
Customer did not leave a comment.lillie W.
Nothing, everything is perfectRamon E.
Customer did not leave a comment.Ramon E.
Customer did not leave a comment.REBECCA C.
Red Wolf location was very accommodating and easy to work with. Thanks for your help Cody, Regards, Alisa PhillipsDONALD P.
Customer did not leave a comment.CHRISTA M.
Staff was very rude to me and was more worried about telling me what they till charge me then being helpful.SABRINA E.
Customer did not leave a comment.MARIA M.
Easy to drop off, very easy to drop off.ANTHONY T.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.DANIEL D.
the lady that waited on me was not kind. This was the third time in the past week I rented this trailer and will be renting again on this Friday. Had no problems the other two times. This time the clerk was not helpful and was hateful. I am renting the trailer to take luggage for the kids going to church camp and turning it just a few hours later. I have been doing this for four years now. I had already booked the trailer for four times. It shouldn't be that hard to do it the third time. Hope I don't have problems Friday morning ... have to get it early and do get the youth home.MARK R.
Customer did not leave a comment.DARLENE C.
I am extremely disappointed with my experience with UHAUL. I made a reservation on 7/11 to pick up a truck & auto transport trailer from UHAUL on 7/16 from the Morrison, TN to Jonesboro, AR. Total for truck, trailer & insurance came to $579.00. Well, unfortunately Morrison Hardware didn't have a truck available on the date of my reservation, so I was referred to Sparta St in McMinnville. Great, right? Not exactly. Yes, they had the truck, but he didn't have the auto transport I had booked. Luckily the Morrison location did have the auto transport, so I picked it up there. What no one told me is that by splitting my reservation, my bill would nearly be doubled. I ended up being charged $529.93 for the 15 foot truck we rented, and billed $428.45 for the trailer. When I called the Morrison location today, I told them it looked as it maybe I was billed as if I was using my personal vehicle to tow the trailer and not the UHAUL. They couldn't see where they had entered anything incorrectly & referred me to call (800) GOUHAUL. I spoke with a very sweet lady there by the name of Katrina. She was very helpful. Notated the issues. Expressed that she was sorry for my inconvenience. She also told me that the auto transport wasn't showing that it had been turned in at UHAUL in Jonesboro, AR, and I told her it was turned in with the truck on Saturday. She said unfortunately she couldn't help me, but that the TN Scheduling Dept would be able to. A lady by the name of Nikki took over from there. Nikki wasn't as helpful as Ms. Katrina. Honestly, it seemed like she wanted to antagonize me. She also didn't see there was any fault by UHAUL. Apparently it's all my fault that I was billed $369.38 more because I chose not to pick both items up at the same location. What choice did I have? On top of that, absolutely no one brought that to my attention. Any business can make a mistake, but you should provide good customer service & admit fault when there is fault & take the appropriate measures to fix what can be fixed. The end. Lesson learned. Never again will I choose UHAUL.CANDICE G.
Customer did not leave a comment.STEPHANIE C.
They never gave me my deposit.JANE B.
Definitely need to offer discounts for veterans. Was disappointed in that. Not sure if it's a cooperate policy or not.JESSICA C.
Customer did not leave a comment.LANDRON L.
Steve walked me to the unit and answered all my questions. He also helped me with how to find movers in the area. I appreciated his dedication to customer care and his easy going style.BRIAN F. | First Impressions
Customer did not leave a comment.Andrew B. | Overall Experience
Customer did not leave a comment.quintin d. | Overall Experience
Clean, great, secure and our things in storage (most of our house) was in storage there for nearly two years. Everything was secure and maintained well! Steve is an EXCELLENT Manager of the place too. If we ever need storage or moving equipment again, we will definitely be back!Shannon P. | Overall Experience
The manager and his staff were amazing, helpful they deserve recognition for what they doLisa S. | First Impressions
Customer did not leave a comment.Rosemary J. | Overall Experience
Customer did not leave a comment.viola t. | Overall Experience
The double doors into the hallway of the units were not well maintained--they didn't latch well.Beth H. | Overall Experience
The staff was knowledgeable and very helpful.RON R. | Overall Experience
Thank you.don c. | Overall Experience
Customer did not leave a comment.ANGELA B. | Overall Experience
Customer did not leave a comment.Shirley L. | Online Move In
The service was excellent! Would highly recommend.William K. | First Impressions
Excellent serviceJaime C. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!