Nice guys! Very informative team!JOHN F.
Customer Reviews for U-Haul Moving & Storage of Jonesboro
Jonesboro, GA 30236
(corner of Tara Blvd and Battle Creek)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MARY W.
Customer did not leave a comment.PATRICIA B.
Manager & worker Kevon provide exceptional Customer Service. This feedback is given lightly. Former Customer Service/Human Resources ManagerMARIE J. | First Impressions
On line check in could work a little better with less problems logging information.Robert E.
Premier customer serviceDANIELLE B.
Customer did not leave a comment.JOSEPH B.
Customer did not leave a comment.SARAH B. | First Impressions
Excellent customer serviceSARAH B.
Very good serviceBORIS M.
Customer did not leave a comment.Denise M.
The right return process is horrible, twice I returned a vehicle and got a phone call couple hours after asking me when I'm going to bring in the vehicle.YOLANDA W.
Customer serviceSEBRENA P.
I believe his name was Kyon very professional young man very helpful at the Battle Creek store in GeorgiaLATONYA M. | First Impressions
Showed up without a reservation needing a box truck for a day. They figured something out to get me one. Super courteous at pickup and drop off. Solid group at this locationROBERT S.
Customer did not leave a comment.ROBERT T.
Customer did not leave a comment.EDWARD R.
Customer did not leave a comment.LORENZO G.
Nothing to improve great customer service love this location the only location I rent from thank you guys for always making it about the customerZALIKA J.
Nothing excellent customer serviceSARAH B.
Staff was very niceJENNIFER E.
Parking lot too crowded and one way into a conjusted street. Staff not very friendly or helpful.Sybil M.
Customer did not leave a comment.Christopher N.
Customer did not leave a comment.LENARD B.
The staff were superb!ALICIA A.
Customer did not leave a comment.TERRANCE C.
TRUCK HAD SEAT COVER THAT SLIDE OFF EVERY TIME YOU GOT IN OR OUT. TRUCK RAN GOOD, BUT HAD LOUD CLANGING MUFFLER OR SOMETHING OBNOXIOUS. A/c WAS GREAT. FUEL ECONOMY WAS TERRIBLE. 10 GALLONS FOR 68 MILES. I FEEL THE PROXIMITY OF THE GAS PEDDLE TO THE BRAKE PEDDLE IS DANGEROUS. FIRST TIME I PUT IT IN REVERSE, THE TRUCK LURCHED BACKWARDS - WENT TO STOMP BRAKE AND IT ACTUALLY ALSO DEPRESSED THE GAS PEDDLE AND MISSED RAMMING A CAR BEHIND ME BY A GOD SEND STOP. GOT TWO PACKS OF BLANKETS, SEALED IN BAG JUST IN CASE. NEVER USED THEM. CHECK IN LADY YELLED AT ANOTHER ATTENDENT FOR THE WHOLE STORE TO HEAR " HE GOTTA PAY ANYHOW"!!. I DIDN'T EVEN ASK FOR A PRE-PAID REFUND, I JUST TO THE ATTENDENT.... WIERD.ROBERT W.
Customer did not leave a comment.ALGIN P.
Should consider letting customers know they are flagged before getting there. That's an inconvenience because I know I didn't owe U-Haul and when I did keep the truck two years ago I called every day and paid every dime I owed. Shouldn't accept reservations or tell you to call number before you gets thereFELECIA W.
The trailer had a little bit of debris in it. If I was moving furniture. I would have had to sweep it out. I didn't catch his name but I'm assuming he's the manager. Excellent professional with great customer service skills.DENNIS D.
I have been with U-Haul Jonesboro since 2013. I have had the best service and vehicle use for business and family. Never a issue or concern. I was always provided the transportation and equipment, which allowed me to service my clients in a professional and proficient mannerLuther H. | Overall Experience
Quick and easy rentalBOYD R.
Customer did not leave a comment.JOHN B.
the technician was great, the receptions not so much. I was not allowed to wait inside with my emotional support dog. I have to seat outside.Carmen P.
Customer service was a million times better than in the past.Tyrone H.
Customer did not leave a comment.ALLEN T.
Although I returned a truck before the store opened, I was charged an extra day because I "didn't close my contract" according to directions that I didn't see and although my cell was dead.LEILA L.
Everything was great!john h. | Overall Experience
Customer did not leave a comment.RICHARD C.
Customer did not leave a comment.April D.
Proper staffing very long lines and wait times to check out after returning truck. Female staff member on duty needs additional customer service training.DOROTHY P.
Customer did not leave a comment.SHATARA H.
Just be friendly & helpful as you were to us.DOLLIE B.
Hire more help for vehicle intakeALONZO F.
Customer did not leave a comment.LINDA R.
The staff was great, very helpful. They checked to make sure we didn't need anything else for our move and helped hookup the trailer.DANIELLE R.
Inspect the truck before you rent it out, no matter if it came in the night before. If I can go out and look at the truck and in two minutes come back in and tell you the whole left passenger outside tire was blown out, with a large chunk missing from it, then someone there should have caught it. Instead of contacting the help line for me, you left it to me to contact them ,and it took one hour and 22 minutes before I ever reached someone on the phone. I had people I was paying by the hour, that I had to pay for doing nothing until I got the truck over there. I was put out at least two hours and then another 45 minutes for the tire to be changed. Then Uhaul in Macon Ga had the nerve to charge me 42 dollars because I could find no uhauls listed in Ga, I drove to six that were empty lots, until I found on on Gray Highway. I did not have that truck a full 24 hours with all the problems I had with it. Kevon at Uhaul Tara Blvd Jonesboro ga said they would refund my credit card 75 dollars. I paid my help sittin around do nothing more than that. This could have been prevented if Uhaul employees who check trucks did their job.ROGER W.
I was not pleased that I needed the rental for a whole day and they only entered it in for 4 hours. The advertisement showed for a day but that was not given.RODNEY M.
Customer did not leave a comment.DARNELL C.
Customer did not leave a comment.OSAZUWA O.
Customer did not leave a comment.LORRAINE T.
Customer did not leave a comment.ANGEL A.
Customer did not leave a comment.MARIE A.
Nice and professional staffBRIGGETT R.
I was assisted by Kevon smith at the Tara blvd location. he was very professional and polite I was in and out of there in no time.JANAVII W.
The female cashier was very rude and professionalANNETTE G.
Customer did not leave a comment.JOHN W.
Everything was fine and I was able to get my business done with no problem The staff was helpful and friendly with making sure that I had what I needed to take care of my business Thank so much for your helpMARY C.
Clarification of activate account. Indicate where key drop is located. Give customer option of paper receipt address need. To be posted on door and answer phone at location.EDDIE E.
Everything was greatMALLISA W.
Customer did not leave a comment.DECOLLAN W.
Quick and politeTIMETHIA B.
When you rent a uhaul, please provide a key for the lock connected to the truck. When the key is not available please do not force the guests to have to pay for a lock. Its either a service offered or it is not. Please pick a lane and take responsibility if the key is not available. From the General Manager down they seemed think its policy to charge the guest fir buying a lock. If this is policy, please revise. There will be no repeat business.Andrew A.
Great staff and professional approach. I would certainly come back again. John CJOHN C.
Customer did not leave a comment.LaNekra O.
More employees, had to wait 30 minutes to return vehicleLONNIE M.
Customer did not leave a comment.Tawanna S.
Everything was great! The owner was very helpful, professional, and polite.PATRICE S.
Customer did not leave a comment.Daryl C.
Customer did not leave a comment.SHONDRELLA H.
WELL PUT TOGETHER TEAM I CAN NOT SEE FROM THE TIME I WAS THERE THAT I WOULD CHANGE ANYTHING.LORENZO D.
Customer service always great. Not happy that the unit has a big hole in the wall and a rodent box in it. I should have been told about that. I got the last unit and it was 9p when I needed to move my things into it. I hope and pray nothing gets into my things the two weeks my things will be in the storage unit.Kimberly R. | Online Move In
Good customer service nice employees ðŸ‘ will go back to uhaul on tara blvdAISHA B.
Customer did not leave a comment.CINDY D.
Customer did not leave a comment.ERNEST T.
Customer service was great I got in and out.LINDA G.
I PURCHASED UNIT #2408 ON WEDNESDAY 21st of July I tried to move some things in my storage on Saturday 24th of July my gate access key didn't work I was stuck behind the gate and couldn't get out for three hours I called customer service I was on hold for 50 minutes they finally gave me a code to open the gate so that I can get out the very next morning I went back to to storage unit still my key wouldn't work I went to the front office and was told that an employee there had sold the storage unit that I purchased on Wednesday 21st of July to a Michael Wilson I was very disappointed because I had a delivery of a bedroom set that was supposed to be delivered on Saturday but the delivery driver called in sick thank God or they would've been delivery to a storage unit that an employee sold to someone else that was supposed to have been my unit!! THE STORE MANAGER KEVON SMITH GAVE ME A LARGER UNIT FOR THE PRICE OF THE SMALLER UNIT THAT AN EMPLOYEE GAVE TO SOMEONE ELSE TO FOR THE INCONVENIENCE WHICH WAS NICE BUT I STILL WASN'T SATISFIED WITH THAT UNIT BECAUSE ITS UPSTAIRS THE FLOORS ATE WOOD AND LOOKS AS IF THE FLOORS OPEN UP AND SOMEONE CAN ENTER MY UNIT FROM THE UNIT UNDERNEATH AND STEAL MY THINGS!!! THANK U CATINA CRAWFORDCatina C. | First Impressions
Customer was awesomeJOYCEE L.
My experience with Uhaul was great.MARY C.
Kevon was awesome. Rental was quick and efficient, he was honest and assisted me through the process.MAGGIE P.
Customer did not leave a comment.beatrice h. | Overall Experience
My order was transferred here from the Uhaul at 7469. My experience with the order I placed at this location was HORRIBLE!! 1. I ordered a truck, movers and storage space online. Website said open at 7, for there door says 9. Sign says call mgr if needed: No answer, can't leave VM. Couldn't get truck. Help number on contract FROM UHAUL was for Storage Source. Who? What? Can't use mobile to get truck. Apparently they contract out to them for storage?? How am I supposed to know???? After repeated calls and many, many frustrating tears, (I'm 68, and paying movers by the hours) to various numbers, finally talked to Uhaul. They transferred my truck order down the street. Great, however, when it came to â€œwhere is my storage unitâ€ they didn't have my order and none available. Contacted the original place and this is where I find out they contract out, they don't have my order and none available. I had to leave and find a new storage with Public Storage. This move started at 8 to pickup truck; movers at 9 and truck driver at 8 for 3 hrs. We didn't finished until 2:20!! I was highly frustrated and cannot believe this. When I tried to locate my original order for all 3 services, the site kept saying error. I was told I would be getting a $50 credit. I need $500!!! and a massive apology for the for anguish this day caused me. By the way, I have used UHaul in Philly in May, June 2021, and here in Atlanta in October 2020 and never experienced anything like this. In fact up North, UHaul is A-okay, this 7569 location uses storage contractors???? Tell a person upfront!!!! Up North Public Storage is not on my favorite list. Down here they turned out to be A-Okay. For now. I'm just throughly disgusted with this order. SINCERELY!JUSTIN W.
They need more helpâ€¦. Busy locationANGELA A.
Customer did not leave a comment.JANA B.
The initial wait was a little long, however, the customer service that was offered to me was excellent. The young lady that assisted me was quite helpful and courteous. The store may be understaffed.ERAINNIA B.
Customer did not leave a comment.RASHAAD B.
I called the second day of rental and told the GM that i needed to keep the truck longer and i was very polite, this woman said to (well how do you know if there is not a reservation for it already and then says i nees the truck back today and a friend of mine says what is this woman problem she then rudely hangs up on me, i called your 1800 number was on a mega hold for over a hour and still never got a response. Been with y'all for years but I doubt will ever see a future of my money again or anyone i know cause ill tell the world to go somewhere elseCARLOS G.
I have had my storage unit for several years and I am never late due to my account being on auto pay. Recently I had several fraud transactions on my bank account, and I was forced to cancel my card. Through the process of protecting myself, I didn't realize Uhaul was one of accounts connected to my card, and would be affected until I received a letter informing me. I called the location, and spoke to a lady that was very rude and unprofessional. She spoke over me and when I corrected her pronunciation of my name she mocked me. I also asked her about waiving my fees and she informed me that they would have needed to know in advance about my situation. I asked " so I needed to let you know in advance that someone would be committing fraud on my account?" I asked her for the Store Manager or customer service. She said she would transfer me to customer service, but I somehow got the Morrow location instead. The lady at the Morrow location successfully transferred me to customer service, but I was hold for an hour. The Jonesboro location need a lot of work on their customer service. During the time I have had my Uhaul storage, I have been locked in the storage facility by the staff, the restroom is always filthy, verbally attacked by a staff member for a delinquent account that was not mine, and now this. If you didn't include the people in this process , I would recommend Uhaul to my friends and family.Shanika G. | First Impressions
Customer did not leave a comment.ERNEST W.
Customer did not leave a comment.Demarcus B. | Overall Experience
Customer did not leave a comment.LOIS B.
This was the best location yet Very professional and courteousKARL S.
Customer did not leave a comment.JACQUELINE B.
Can't think of a thingKAY J.
Customer did not leave a comment.CINDY D.
Update or improve the Return Equipment After Hours sign in app trying for over 160 minutes to sign and approval code,had to call in to "800" number after getting back home this needs to be addressed it's too dangerous seating on a dark empty lot waiting for reply,.Thx-uALFRED J.
Nothing. I received excellent service.MYRA B.
My reservations was moved to this location. Was originally scheduled for a location near my house at 170 Oak Manor 30214. And it cost me about 30 miles in extra that I didn't need to pay but I did. And the gas was not completely filled we let them know but they deducted nothing off of it we brought it back full.DIANE S.
Customer did not leave a comment.MELVIN N.
Jeffrey was awesome, very professional, and quick to get me in a Uhaul.jasmine S.
Customer did not leave a comment.FREDERICA C.
Customer did not leave a comment.STACEY B.
Customer did not leave a comment.JOHN G.
Tire strap came loose; but still held car.JOHN G.
Customer did not leave a comment.Clinton M.
Customer service agent. Mr Harris was courteous and professional.LILLA H.
Allow later access to inside storage units. Having all the security with the keycard and such seems to be a waste if you're only going to allow access while the OFFICE IS OPEN. Honestly since I pay for 24 HOUR storage I would prefer 24 HOUR access. Make it happen!Glenn E.
Customer did not leave a comment.rebecca m. | Overall Experience
Super nice plpLUIS R. | First Impressions
The lady who helped me was so awesome And professional really good at what she do she definitely needs to be a manager or maybe even a general manager awesome Service thank you so muchPatisa F. | First Impressions
Customer did not leave a comment.Amos P. | Overall Experience
All my things molded and I do mean everythingshontaye o. | Overall Experience
The entire team lacks professionalism, empathy, and genuine customer service skills.florence c. | Overall Experience
Todo estuvo bien .Gracias .Ivan V. | Overall Experience
The whole staff at this facility was awesome!CHAUNCEY J. | First Impressions
Staff is very detailed. Helpful Professional Everyone I encounteredKAY J. | First Impressions
Good serviceNicole P. | First Impressions
Customer did not leave a comment.Cortlin s. | First Impressions
Gracias por su buen servicio y excelente trato .Ivan V. | First Impressions
Customer did not leave a comment.Tyshawn W. | First Impressions
I had my stuff stored here since 2003 and was finally able to afford to move it out this month. Most of the time it was easy to make payments, there were a few months over the years I made a payment and they said I did not and tried to double charge me but I was able to call and the staff remedied the screw up. When I was finally able to pick my stuff up it was for the most part just dusty and cobwebs but so far have not found any rodent droppings or bugs that is a huge plus. I played for the whole monthLORI W. | Overall Experience
Customer did not leave a comment.Faith O. | Overall Experience
Thank you for all the services your company provides.Zandra L. | First Impressions
Customer did not leave a comment.Luis R. | Overall Experience
Louis Manual is an awesome and Outstanding manager keep up the excellent servicesouthside p. | Overall Experience
Customer did not leave a comment.jessica b. | Overall Experience
I wouldn't recommend no one to put they things at that locationJarail M. | Overall Experience
Standing from a side view while waiting didn't like the way the manager talk to some as though he was handling them or as though he could talk to some black (African Americans) just any way, professional but with an aggressive demeanor. Besides observing from the sideline everything else was great, thx u.. There was never any disputes nor altercations.bobby a. | Overall Experience
The waiting time became extremely long for customer service over the phone.SUNDRA L. | Overall Experience
Customer Service was very polite, Peaceful atmosphere.Valerie S. | First Impressions
Customer did not leave a comment.JOI B. | Overall Experience
The Uhaul Staff was Always very Polite and very Professional and also have very Good customer service skills and that is a Must. I was always Please when i call or when i come in. The Uhaul Team is a very Good Team. And God Bless TeThem. U haul Have A Bless Day and Weekend Peace🌹🙏 Respectfully CarolynCarolyn G. | Overall Experience
Customer did not leave a comment.Kristin C. | Overall Experience
Customer did not leave a comment.Jozsef G. | Overall Experience
Joseph was very knowledgeable and helpfulJames L. | First Impressions
Customer did not leave a comment.ANthony H. | Overall Experience
Customer did not leave a comment.ladrina e. | First Impressions
Awesome Owner and teamderreyl b. | First Impressions
The staff was AMAZING! Despite my current living situation, the staff made me feel amazing and safe. They were very understanding and gave me the best deal possible. They turned my bad day into one of the best days and I would recommend this place to anyone, hands down.Tiffany W. | First Impressions
Employees were very niceAvrietta P. | First Impressions
It was great until I received an email stating a late fee and i owe on storage and past due? How!!?? If my move in date was Nov. 17 2019 and I owe a past due amount.?? You have to pay for storageTakayas R. | First Impressions
Great the staff very professional. Excellent team work. Thanks again UhaulNakitha J. | First Impressions
Additional Services at this Location
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We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!