Customer Reviews for U-Haul Moving & Storage of Killeen

2,873 reviews

102 E Veterans Memorial Blvd   Killeen, TX 76541

(254) 526-9626

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(254) 526-9626

102 E Veterans Memorial Blvd
Killeen, TX 76541

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brittany E. 
Rating:
4.0

When we walked into the store we wanted to rent a truck, and was told that none where available. I went online and saw that there was a Availability and reserved it. Went back to the counter and was given a vehicle. I don't know if there is a disconnect with the store and online but I feel like it should be something that is fixed.

Nicolas O. 
Rating:
2.0

Yes! I was charged an extra $37.50 for gas, I gas the truck back where it was when I picked it up. I told the place the gas wasn't where the guy marked it at...she was also rushing us...

Donshay W. 
Rating:
5.0

Everything went great.

Richard M. 
Rating:
5.0

The whole staff was very professional throughout the whole process.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Colleen C. 
Rating:
5.0

Customer did not leave a comment.

rusell M. 
Rating:
1.0

Customer did not leave a comment.

KATARA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Resham D. 
Rating:
4.0

Rep was very friendly and professional. Had to charge extra for being late return but explained it with out placing blame.

RICHARD D. 
Rating:
4.0

Customer did not leave a comment.

horst R. 
Rating:
2.0

They were out of the equipment I reserved and the app told me the truck was parked somewhere it wasn't.

Alliyah G. 
Rating:
5.0

Customer did not leave a comment.

Luis B. 
Rating:
1.0

They went up on the storage rent didn’t tell me y or anything

elizabeth h.  |  Overall Experience 
Rating:
5.0

Thank you

SIM D. 
Rating:
4.0

Customer did not leave a comment.

GREGORYA N. 
Rating:
1.0

I leave in Fresno tx..I have to drive over 50 mile extra to drop off this truck..Nobody's will help-frontdesk and called rep..pay extra $$$ for mileage. Scam deal

RICHARD B. 
Rating:
4.0

Customer did not leave a comment.

Glenn K. 
Rating:
3.0

U-Haul website needs to reflect the actual facility access hours. It closes at the same time as the office and cannot be entered after business hours. Extremely inconvenient if a customer needs access after coming over from work or while moving. Had we known this, we would have used a different facility and saved critical funds.

Matthew S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Matthew S.  |  First Impressions 
Rating:
4.0

Workers could be more friendly and willing to work.

Hana O. 
Rating:
5.0

Customer did not leave a comment.

douglas A. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy Tadd W. 
Rating:
5.0

The U-Haul agents at this location were kind, courtesy, and professional. Thank you for being the easy part of my move. Mr. Cleveland, Killeen, Texas.

damis C. 
Rating:
5.0

Customer did not leave a comment.

jennifer H. 
Rating:
4.0

Customer did not leave a comment.

Travis G. 
Rating:
5.0

Customer did not leave a comment.

Wayne H. 
Rating:
5.0

Great service.

NABETSIE C. 
Rating:
5.0

Customer did not leave a comment.

HENRY B. 
Rating:
3.0

I got over charged the person dealing with me at the time of pick up was not paying attention and added stuff I said no to and when dropped off I got charged double because they didn't pay attention

Kalina B. 
Rating:
3.0

Uhual never confirmed my location, then switched me to a different location without my knowledge. I had to contact them at the time of my appointment which pushed my movers and day back. Horrible

Brittany S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie O. 
Rating:
5.0

The experience was great 👍

Maria B. 
Rating:
2.0

Just not the friendliest people overall. Pain in the butt experience. U-haul altered our reservation and we had to drive 40 miles out of the way to get a truck when I had made the reservation weeks in advance. I got a last minute voicemail regarding the change. When I called back there was “nothing” available closer to us despite having made my reservation for our current city weeks in advance. If it's not available at that location for that day, then I shouldn't have been able to reserve it in the first place. I won't be using U-Haul ever again.

Jason R. 
Rating:
5.0

My experience was very satisfying & fairly swift service grateful for the young man that checked me out with the truck, disposed of a mirror I broke & he gave he my receipt...very appreciative of HIM & all that serviced me there THANKS YOU GUYS & Ms. Margaret ❤️

Victoria B. 
Rating:
5.0

Customer did not leave a comment.

Jesse Y. 
Rating:
2.0

First uhaul that was rented had a hole in the gas tank which caused major issues in our relocation. Had to wait 2 hours for a technician to stop by and “repair” the hole which ended up not happening. Had to wait for a tow truck to get the uhaul. Not a good time.

Jenny W. 
Rating:
3.0

Truck didn't had less than a quarter tank of gas. The truck needs to be serviced as well. Might need to hire more employees. One lady was doing it all.

stephaine M. 
Rating:
5.0

N/A

Kendra H. 
Rating:
5.0

EXCELLENT SERVICE

NESTOR A. 
Rating:
4.0

Customer did not leave a comment.

Towanna S. 
Rating:
3.0

Customer did not leave a comment.

Jonathan V. 
Rating:
2.0

The customer service at this uhaul location is undertrained and very bad at customer service. You could be the only person there, yet wait 30 min before anyone even says a word to you.

Chase T. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
3.0

Customer did not leave a comment.

juan V. 
Rating:
5.0

Customer did not leave a comment.

Keymajor S. 
Rating:
2.0

I declined the insurance on the screen twice. However, when I was returning my trailer, I noticed that I had in fact been charged for insurance. What a scam.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Gabriel W. 
Rating:
2.0

Customer did not leave a comment.

Williamcarroll O. 
Rating:
2.0

The guy acted like I inconviened him by showing up. Your website does not work, your life chat was dead, and we had to reject 2 trailers because the lights did not work. On the 7th of May I was charged $135.50 for the same trailer I paid this time $49.....I rather buy a darn trailer then get screwed over from Uhaul

Carmen R. 
Rating:
1.0

Was over charged for mileage and was charged for a dollie when stated on reservation didn't want the dollie smh! Very upset customer!!!!!!!!!

Monica K. 
Rating:
5.0

Good job. Friendly. Keep doing what you are doing. I needed to get a truck fast to pick something up. You all were quick. Right there when I needed you.

BILLIE S. 
Rating:
5.0

Customer did not leave a comment.

Bill H. 
Rating:
4.0

Customer did not leave a comment.

Ann H. 
Rating:
3.0

Location appears under staffed, but other than that, no issues

Alan G. 
Rating:
5.0

Customer did not leave a comment.

Otis H. 
Rating:
5.0

Customer did not leave a comment.

Andrienna B. 
Rating:
5.0

I know Representives gets very very busy….a lot of customers moving and requiring Ur Trucks. Please, take a breather for a moment and check Return equipment, even if Trucks coming from another store or another state. Overall Ur Representatives All Displays a Professional and courteous attitude and definitely makes up for mistakes that have been overlooked. They go above and beyond what to satisfy Their Customers ☺️

ANGELA B. 
Rating:
5.0

Customer did not leave a comment.

mazhar A. 
Rating:
1.0

They weren't ready when I got there, didn't want to help hook up my car even though I said I'd gladly pay the fee, overall seemed like they didn't know what they were doing and just made me seem like an inconvenience after I gave them $1400

Amanda U. 
Rating:
4.0

Customer did not leave a comment.

lynn B. 
Rating:
4.0

I know it's not the company's fault, but it would be great if the deposit didn't take so long to go back to the card, especially if you returned everything in excellent condition.

Shantesa A. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Crystal E. 
Rating:
3.0

If I have to sign a receipt for renting a little car dolly for $136 then I want YOU guys sign a receipt that I gave it back and not leave empty handed and hope the guys are honest and e mail me one. What if they are not and keep the darn thing, saying I never returned it? How can I proof then that I did...

Carmen R. 
Rating:
5.0

Customer did not leave a comment.

Victor G. 
Rating:
5.0

This location was very friendly and helpful. They could use more workers.

Desiree W. 
Rating:
5.0

Customer did not leave a comment.

ivan W. 
Rating:
5.0

Just make sure your not renting out a truck that's already reserved for another customer

Nicole M. 
Rating:
5.0

The two gentlemen there when I picked up were friendly and helpful and patient. The man that answered the phone on day of drop off was helpful and friendly as well. Place is clean, equipment is clean.

Cody B. 
Rating:
5.0

Outstanding sales person I would go back for my uhaul needs

michael E. 
Rating:
5.0

Customer did not leave a comment.

Alex A. 
Rating:
3.0

Don't send a truck out for one way trip that passages side mirror does not stay in place it was unsafe to pass another vehicle. The dollies looked like something from the 70's not the big dollie that I had order. Could not put part on credit card and pay cash for deposit so I had to pay all in cash.. The lady that checked me out was nice

JOYCE M. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Elias F. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

The inside loading area was not clean. The engine made a loud noise.

Petra W. 
Rating:
5.0

Customer did not leave a comment.

shelia T. 
Rating:
3.0

Pickup Location was changed to this location on day of rental. Didn't have equipment needed (dolly). Truck ran very rough and wasn't clean.

William S. 
Rating:
2.0

I walked in there were three guys behind the counter on phones I had to ask if anyone was going to help me and The man that checked me out was very rude and unprofessional, every question I'd ask he was take his time answering and then answer with a sarcastic tone while texting on his cell phone, I felt he was treating me this way because I am a female so I had to have my boyfriend to take over and that's when he finally got things done

Latoya A. 
Rating:
3.0

Pay closer attention to odometer and cleaning of the inside of the cargo compartment

Sergio J. 
Rating:
4.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
1.0

Did not have my equipment ready when I had already checked in a day prior. The door lock was broken and not repaired. They did not go over the equipment I was using and did not have a furniture dollly available.

Carl M. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
1.0

Took over 1hour to get through the line to check in truck. when we finally got to the counter the lady said you didn't need to wait in line to drop off she saw the line why would she have not mentioned it like something like if you are dropping off leave key or something

KRIS E. 
Rating:
5.0

Clean the uhaul A little better before giving in it to a customer

Kiana W. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY R. 
Rating:
5.0

N/A

CarlosO C. 
Rating:
5.0

Customer did not leave a comment.

COREY H. 
Rating:
5.0

Very accomadating

Theresa L. 
Rating:
5.0

Customer did not leave a comment.

Berlinda R. 
Rating:
5.0

Customer did not leave a comment.

Wander B. 
Rating:
2.0

Customer did not leave a comment.

cody H. 
Rating:
4.0

Customer did not leave a comment.

Kevin L. 
Rating:
3.0

Truth be told your tow dollies need to be a foot wider and the Auto transporter a 2 feet longer for loads.

Arthur G. 
Rating:
1.0

When I turned the eqiiin and Eden Rentals in Eden NC they didn't report it as returned and I was getting emails and calls saying they haven't received my equipment I rented.

LORENZO S. 
Rating:
1.0

I was told there would be no extra charge and then found out they charged an extra $100 from my bank account. Roaches were crawling on the counters it's filthy and so are the trucks.

Katie G. 
Rating:
5.0

Customer did not leave a comment.

Berlinda R. 
Rating:
3.0

Didn't deal with the employees at this location.

Beauford G. 
Rating:
5.0

Everyone was very curious & all questions answered knowledgably!! 👍

Janie H. 
Rating:
5.0

Very helpful

don W. 
Rating:
5.0

Customer did not leave a comment.

Jordan S.  |  Overall Experience 
Rating:
5.0

Ms. Dee was great!!

Jordan S.  |  First Impressions 
Rating:
1.0

Poor service and customer service

Michael M.  |  Overall Experience 
Rating:
5.0

Interacted with D (Deidra) she was pleasant, helpful, and very friendly, she answered my questions and helped me make the moving experience quick and pleasant. Returned a few more times over the following days and even met with the property manager (Margaret) great lady! Super nice and pleasant. This location has SUPERIOR customer service. Thank you

Mason S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JimmyFlaubert P.  |  Overall Experience 
Rating:
5.0

The 2 young ladys that worked there, handle my transactions with up most respect. Great job ladys

Oscila Jr C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allan M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROB D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adrein B.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Giovanni A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos G.  |  First Impressions 
Rating:
5.0

The lady I had was very helpful and understanding . So was the whole staff that was in their they where very professional .

joann g.  |  First Impressions 
Rating:
4.0

Anger Ms Graham was a delight every time we spoke on phone and in person. She and her staff were always professional friendly and efficient.

christina v.  |  Overall Experience 
Rating:
5.0

Excellence and quality

Anthony T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asoye U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WANETIA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel R.  |  First Impressions 
Rating:
3.0

Overpriced just like everything else in Killeen, TX

nicole l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

veronica `.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre J.  |  Overall Experience 
Rating:
3.0

Having more people up front to help customer would be great and help the line move a bit faster

Deimarlazonjia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derwyn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

destiny c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deanna T.  |  Overall Experience 
Rating:
4.0

Employees were great, location was just okay

MATTHEW D.  |  First Impressions 
Rating:
1.0

I have called and emailed to cancel my unit with no response.

Devin S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Taylorlynn N.  |  Online Move In 
Rating:
5.0

Great customer service was awesome Thanks Margaret.

stacy p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

james g.  |  Overall Experience 
Rating:
4.0

I had no issues. The first 30 days was free and when I moved out there was no bugs. Great job uhaul!

Michael W.  |  Overall Experience 
Rating:
5.0

The team there was super helpful. Ms. Margaret was very patient and helpful in getting me what I needed. She made my day! Thank you

nejuana p.  |  First Impressions 
Rating:
5.0

Everyone was kind, helpful and very friendly. Above and beyond. If I could give 10 stars I would. Thank You

cindy j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AQUISHA R.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Christopher S.  |  Overall Experience 
Rating:
5.0

Cristina is an excellent manager and handled the stressful situation of high demand for the various services that she offered on a holiday weekend. Many of the new customers had high expectations and she was able to fulfill there needs. She was professional and pleasant to interact with.

Anthony T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Keyara A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

annaleace c.  |  Overall Experience 
Rating:
1.0

I lost my job and emailed y’all to let you know what was happening. I even called and was put on hold for long periods of time. Then you sold my belongings. I was trying to contact to work something out and got ignored. Then again I am white.

Rebecca K.  |  Overall Experience 
Rating:
5.0

I like it because it's got good security good lighting and you know your stuff is going to be safe it's a clean and friendly place and they answer all the questions you have and they try to help you and they even take you and show you the storage units thank you

John S.  |  First Impressions 
Rating:
5.0

Thanks

veronica h.  |  Overall Experience 
Rating:
5.0

Great customer service

Joshua D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ANDRA W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ben W.  |  Overall Experience 
Rating:
5.0

Margret is an excellent manager Thankyou

FRANK M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTIN A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Duane G.  |  Online Move In 
Rating:
5.0

U haul helped me like no other company would, and I appreciate them for working with me and getting me where I need to be. P.s. this is a real testimony not paid! I recommend them to anyone!!

Shaniqua R.  |  First Impressions 
Rating:
5.0

Thank you

Alma F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy N.  |  Overall Experience 
Rating:
1.0

Rude and disrespectful.... Especially the manager M.Gram

jessica c.  |  Overall Experience 
Rating:
5.0

Safe

james g.  |  First Impressions 
Rating:
4.0

#1 I was so so glad you were opened on Sunday, which was very convenient for me to make the move. Thank you

Alma F.  |  First Impressions 
Rating:
5.0

Have Been going there and refer my friends to use the UHaul equipment and service

Thomas W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jacob T.  |  Overall Experience 
Rating:
3.0

They charge late fee three times a month which is ridiculous

James J.  |  Overall Experience 
Rating:
3.0

The workers were nice and friendly and the vehicles were maintained to standard. The storage containers on the inside were a little rough looking but overall satisfactory.

Nicholas E.  |  First Impressions 
Rating:
3.0

Staff management wasn't to respectful. And conversation was a little misunderstanding.

victor m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cassandra g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tree F.  |  First Impressions 
Rating:
2.0

Takes forever to get anything done in side. The concrete sidewalk outside is uneven and forces your cart to hit cars parked in the spots. Will be shutting down my unit there and going somewhere else

Aaron B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barnabas K.  |  Overall Experience 
Rating:
5.0

All the staff really friendly and very helpful, I appreciate all the help they gave me in order to store my furniture

REBECCA I.  |  Overall Experience 
Rating:
5.0

Staff is very friendly and help out with anything needed

REBECCA I.  |  First Impressions 
Rating:
3.0

The truck rental experience was awesum but STORAGE ummm I only had stuff in 1 month and 2 days could not even get any money back for the rest of month but whatever sooo got things out and home had ROACHES coming out of my stuff never had any BUGS I should of known when I killed a ROACH in the hallway So maybe since there was no refund given you guys should use that for PEST CONTROL

wendy j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucas S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ricardo M.  |  Overall Experience 
Rating:
4.0

Pd 882.00 one way was kinda hoping to get some money back but didn't but did get a month free of storage and my only concern with that is I got a small one that was on top but wanted one on floor level but had no choice to take top my concern is safety it was very difficult to climb up that ladder with no safety features and could of fallen also seen roaches climbing on outside of wall you guys may want to call pest control but other than that I mean I got here so thanks

wendy j.  |  First Impressions 
Rating:
4.0

The office is clean it was the walls and floor was the storage room was dirty. I understand these storage have been used in years that’s fine, I’m not to petty other than that it was good

Giovanni A.  |  First Impressions 
Rating:
5.0

Even though we were stressed and everywhere, the woman that cashed us out was so good answering all of our questions,listened to us, and eased our worries. Great experience for my first time doing this

judy s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lakeshia w.  |  Overall Experience 
Rating:
5.0

The staff was very nice every time I came in. The manager (at least I think she was the manager) was extremely helpful and kind when assisting me with finding additional storage units after I took their last units at their location. She called around and found me the space I needed. She showed genuine concern and made my very hectic day a bit easier. Need more people in the world like her.

LATISHA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina M.  |  First Impressions 
Rating:
5.0

Haven’t plms or happen with storage since 2019 so Great!

joshua d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andre j.  |  Overall Experience 
Rating:
1.0

Due to covid we have to wear masks. The staff was not wearing a mask. And they were eating... I brought it to their attention about the masks being necessary and they said " oh yea but" and continued eating.. Some 4 more customers came in without masks and they didnt tell them anything. I ecpressed how i had lost 2 family members of covid and 23 friends and maks were necessaty and they laughed it off... I stayed and used it only because i was already there and it was a convenient location.. You need to speak to them.. Thank you

Michelle S.  |  First Impressions 
Rating:
5.0

Super friendly staff

Leslie D.  |  Overall Experience 
Rating:
5.0

Both the Manager and her Assistant were extremely helpful, professional and kind. The store was completely filled with customers returning and picking up their rentals, yet the employees maintained a very professional demeanor. They also kept in contact with the customers waiting in line, offering faster checkouts for those just dropping items off. We had a very good experience.

GREG H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lonnie g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angeleake W.  |  Overall Experience 
Rating:
2.0

Climate control very poor. Temps over 90 degrees common. Storage space very dark. Short hours offered limited access for anyone working a normal schedule

Christian I.  |  Overall Experience 
Rating:
5.0

Taylor was the best!

michelle o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rodolfo q.  |  First Impressions 
Rating: