The lady that checked me in was very efficient and thorough - and I was hooked up and gone in 15 minutes. She was very pleasant and professional.Chris D.
Trailer Rental & Towing in Killeen, TX at U-Haul Moving & Storage of Killeen
Killeen, TX 76541
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Killeen, TX 76541
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
They do not honor appointment times and helped someone behind me in line when I returned my equipment. I will never return to this location.Mark G.
Hire more staff, help people with reservations first, train your staff better.MATTHEW N.
I reserved a truck online and l was the 1st person in when it opened. I needed to switch to a 10ft truck. I was told one was available but that it would take about 10 minutes to check in and clean up. This location was very busy and only 1 person working. 1 1/2 hours later I finally got a filthy truck. The manager finally came to the front of counter after the rush was over, decided to argue with me, telling me I didn't understand and she was trying to help. That wasn't true. However she said she would comp the milage "customer service" when the gal was finally checking me out, I was confused why she was asking me for milage estimate, I said the manager said she would comp the milage because of the long wait.. The gal had to confirm with manager,, however,, manager said milage rate would be at 34 cents a mile, no comp here! I just wanted to get the truck and get to work. I had the truck for 6 hours, but I received a text message 30 minutes after I left the premises saying I had to return the truck in 4 hours!!!WHAT??? It took almost an hour to return this truck, that poor gal kept asking the male working to help, he left twice saying he needed to chek something...I know this is long review but you need to know! I received my receipt, they charged me full price for milage. DO NOT GO TO THE UHAUL ON 102 VETERANS MEMORIAL, KILLEEN, TEXAS. THE WORST EXPERIENCE EVER!!Karin H.
Your web site didn't function well and gave the impression that the pickup point would be Gatesville Tx not Kilean tx.John N.
Still have not received my receipt from today's useSHELBY H.
Lady at counter was rude, there is no greeting like "can I help you" or "I'll be with you in just a moment" . Customers have to get the attendants attention and once given are interrupted by other staff or phone calls. Very frustrating experience.WILLIE G.
Big location with attentive servicesDAVID M.
I would certainly recommend this location but definately not the location in Temple.ROBERT D.
Employees on the phone. Overcharged me!!Shervet T.
I was so grateful that U-Haul staff at this location were working on Memorial Day, as my daughter was moving into her new home and she just had a baby, so things needed to happen quickly. The staff was professional, KIND, and gracious. I could not have asked for better service.Kyle B.
No actual content inside the uhaul however, the cup holder was sticky and looked like no one wiped it down, including the seats and steering wheel. We asked for a dolly and she said ok, we get home and no dolly. I drive back, after I waited on the phone line for 15+ minutes, all for them to tell us they have non available. Offered us a dolly that belonged to somebody else, with a wobbly wheel, sheeshh! So, we took the dolly, that didn't last long at all and we just bought our own! I don't come too this one at all , I was sent here because the one on central TX expwy didn't have any available. I'll never come back to this one on Veterans again! The employee wasn't bad, she just looked like she was ready to leave and didn't want to be there, nice to us though!Jadine S.
This location was very easy to talk with and the equipment I needed was available. The tech was very helpful and professional. I recommend having 2 techs available in the morning, even if it's not so busy, just in case it is busy. There was a .moderate wait due to only 1 tech available. But she was proficient and courteous.SONJA J.
Not much. Killeen location for drop-off was perfect. Plus the uhaul representative was fast, efficient, and pleasant to work with.JOANN S.
Had a very positive experience. Thanks for you assistance! Could'nt have done it without you. Highly recommended.RICHARD D.
This location is a happy and fabulous team. From the time you walk in, you can feel the friendly vibe from supervisor to staff. Thanks for what you all do.ETTA B.
I was there twice before I rented a trailer the lady who helped me she was very rude not Customer trained I ended up calling one if temple location n the lady who helped me there got all the reservation wrong then I called back n Staffphany finally got my reservation rite n I picked up on veteran memorial I really didn't wanna deal with the lady that it was rude n no help to me but to my luck there was another lady very helpful n very well train n Customer service her name was Sabrina Aguirre.SILVIA Z.
Not a thingLouise B.
Good customer service. Very Respectfully and pleasant.ANNIE R.
I was a little upset about how we were handled once it was time to drop off the truck. We were told that we could drop off at any location. When we arrived to the West Stan shulueter location, the lady did not display the best customer service. She did not apologize for the misunderstanding she brushed us off in a very unprofessional way. The lady was a black heavy set lady and that told us she didn't have space. She proceeded to say â€œ I don't know what to tell you, if I can't take it I can't take it.â€ She came out the door without empathy when she saw us. Uhaul as a company was not bad but her approach to the situation made me never want to use Uhaul again. Empathy and apologizing for the company's mistakes makes a huge difference.TIERRA H.
Uhaul is a rip off by the way it charges customers to rent equipment only needed for one day. Will never use your service again or recommend anyone else to use your service.HEATH W.
I brought the truck back early and the woker was supposed to check vehicle in well Apparently they put the key in the wrong spot so I get a call about turning in the truck i advised i turn the truck in early instead of them checking before calling me with nonsense.MONICUE L.
Better customer service Have working computers Have better communicationDestini G.
the problem was not at the local offices but the 800# reversation system. I reserved a 26' truck and auto dolly which I was told would work with my vehicle. the pickup location was 1/2mi from house but the day before I was to pick up got a call stating I would have to drive 40 mi to killeen to pick up truck and after 4-5 hours on phone finally got the correct car transport but was being charged double, on the day of pick up spent another hour on the phone to get the price fixed as they made 2 separate contracts causing the price to double. this has been the worst experience I have encountered and thru work we rent Penske trucks and never have any issues to the point if I need to move in the future I would pay the extra to have a great rental experience. the clerks at the locations were great and tried to help.Richard R.