The lady was rude and insulting. On the phone while getting me to sign the paper. I had no idea what the price was going to be per mile. So now instead of $60 it was $120. I will never come to this location again. Straight trash.
Trailer Rental & Towing in Killeen, TX at U-Haul Moving & Storage of Killeen
Moving to or from Killeen, TX? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Killeen, TX 76541 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Killeen, TX
Cargo trailers in Killeen, TX are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of Killeen!
Utility trailers are perfect for towing large or oversize cargo in Killeen, TX 76541. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of Killeen provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Killeen, TX and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Killeen, TX online today!
Trailer and Towing Supplies
Everything was great
Make the mileage unlimited or a set number with every rental
light was out on the first trailer I was given. once discovered another was issued. I felt that maintenance should have caught that problem before it was rented.
employees were nice, everything was great and clean
Truck pickup was in an unlit part of the lot. There were plenty lights but they were off. Truck was sandwiched between a dumpster and another truck. Truck pulled/wandered and the front end had looseness and shaking.
The truck was in good condition overall, but the inside of the cab was dirty. It looked like someone had spilled a drink in it, and it was never cleaned up.
Not much went right with this experience. At least the truck operated ok, mostly. First, after jumping through all the hoops to reserve a 15' truck online, with arrangements to pick it up via my phone, to allow for social distancing, none of that worked once we got to the facility, so we had to go inside after all. In spite of a sign to the contrary, they were allowing as many people as wanted to come in, only asking for 6' distancing. NEITHER of the counter staff were wearing masks, and when I asked about it, they said, "That's why this screen is here; you're supposed to be on the other side of the screen." There was nowhere to stand on the other side of the screen, due to stacked plastic boxes, and we had to hand the counter person a driver's license and then a credit card - neither of which we would have had to do, if the mobile check-in had worked. Plus, we were given a 20' truck when we had ordered a 15' truck, which still would have been bigger than we needed but much easier to drive, and better gas mileage. When we filled the truck with gas, we realized that it had NOT been full when we got it, because the gauge needle went way beyond "full", when it was not quite on "full" when we got it. The guy who checked us back in (same as guy who told us about the "screen"), he was walking around MASKLESS, talking with return customers at about 1-2 feet away. We told him about the gas, and he did nothing about it. The only "credit" was a couple of dollars because we did not drive as many miles as had been estimated. NOT a great experience!
The woman who helped me at drop-off was absolutely the nicest person I've ever met during all my military moves using U-Haul. Her empathy and care for the customers are lessons to all in customer service jobs.
Customer service could be a little better with the customs and courtesy.
The agent that rented me the trailer, told me he had to call someone to verify who I was, even though I came up in your system and he had my Drivers License. I called the location I usually rent from, because I have never had to go through this criteria before, and I asked how can I rent a trailer, I can do it on line or in person. Online there's definitely NO calling to verify. I question the agent as to why when I come up in the system and you have my Valid Driver's License. He responded your supposed to do this every time you rent from us, there was a gentleman returning his truck, I asked him did they call to verify him, the answer was NO!! I definitely will Not be back to this location!
Have more leeway on mileage or make it unlimited mile like the rest of the moving company
The workers were very friendly and had great service.
Getting things checked out was slow, but the customer service was great & the woman who helped us was so friendly
Work with the customer. Things happen in life that we can't always control.
I don't remember the name of the young Hispanic man there but he was really helpful and understanding. He had an outstanding attitude and did not seem withdrawn when he was hooking up the dolly for me as the rains were pounding on him.
Very small lot for returning equipment made things difficult to drop off
Just listen to the customer. Tire shredded, turned in, got refunded, then charged for After Hour Fee, got refunded for that. Had a 11 day rental and had to go somewhere else to pick up a trailer because I was not willing to wait.
I'll be using uhual again in the near future. Great service
It would be beneficial to have more staff. During the drop off process there were several people who had to wait in line, and others left. Also there were times that no one was in the store to assist customers.
I had a great experience. That's why I'm always recommending this location or using it myself. Customer service is always great super friendly and fast service!