Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff management wasn't to respectful. And conversation was a little misunderstanding.
Takes forever to get anything done in side. The concrete sidewalk outside is uneven and forces your cart to hit cars parked in the spots. Will be shutting down my unit there and going somewhere else
All the staff really friendly and very helpful, I appreciate all the help they gave me in order to store my furniture
Staff is very friendly and help out with anything needed
The truck rental experience was awesum but STORAGE ummm I only had stuff in 1 month and 2 days could not even get any money back for the rest of month but whatever sooo got things out and home had ROACHES coming out of my stuff never had any BUGS I should of known when I killed a ROACH in the hallway So maybe since there was no refund given you guys should use that for PEST CONTROL
Pd 882.00 one way was kinda hoping to get some money back but didn't but did get a month free of storage and my only concern with that is I got a small one that was on top but wanted one on floor level but had no choice to take top my concern is safety it was very difficult to climb up that ladder with no safety features and could of fallen also seen roaches climbing on outside of wall you guys may want to call pest control but other than that I mean I got here so thanks
The office is clean it was the walls and floor was the storage room was dirty. I understand these storage have been used in years that’s fine, I’m not to petty other than that it was good
Even though we were stressed and everywhere, the woman that cashed us out was so good answering all of our questions,listened to us, and eased our worries. Great experience for my first time doing this
The staff was very nice every time I came in. The manager (at least I think she was the manager) was extremely helpful and kind when assisting me with finding additional storage units after I took their last units at their location. She called around and found me the space I needed. She showed genuine concern and made my very hectic day a bit easier. Need more people in the world like her.
Haven’t plms or happen with storage since 2019 so Great!
Due to covid we have to wear masks. The staff was not wearing a mask. And they were eating... I brought it to their attention about the masks being necessary and they said " oh yea but" and continued eating.. Some 4 more customers came in without masks and they didnt tell them anything. I ecpressed how i had lost 2 family members of covid and 23 friends and maks were necessaty and they laughed it off... I stayed and used it only because i was already there and it was a convenient location.. You need to speak to them.. Thank you
Super friendly staff
Both the Manager and her Assistant were extremely helpful, professional and kind. The store was completely filled with customers returning and picking up their rentals, yet the employees maintained a very professional demeanor. They also kept in contact with the customers waiting in line, offering faster checkouts for those just dropping items off. We had a very good experience.
Climate control very poor. Temps over 90 degrees common. Storage space very dark. Short hours offered limited access for anyone working a normal schedule
Taylor was the best!
Staff was friendly and helpful. The door to my unit was a bit tough to swing open, but other than that my experiences with this uhaul location was positive.
Margaret was great, professional and kind. She made it easy, i walked in feeling over whelmed and she was sweet and caring, Cynderella
The staff was friendly but the manager is horrible. She has no customer service skills at all. EVERY interaction I had with her was negative which is one of the main reasons I moved my storage.
Love the customer service
Friendly
Excellent Services
My only issue is having my card for payment manually entered by your staff. I really felt uncomfortable.Please correct this issue so that customers can swipe and then enter their pin number. Thanks!
In "97 it was dirty and run down. Reached out to corporate / regional office ( Nicole 512-865-4153) and never received an answer about concerns. Paying $106 for 8X8 is ridiculous.. Mgr not honest.
She was good. But my overall Uhaul experience was terrible.
good stay
The Manager Margaret lied to me about pricing and charged me a completely different price than she emailed all my personal information to someone in a different state.
This location seems to be operating under staffed however, I think they did a great job maintaining professionalism when other customers started to get frustrated due to longer wait periods.
Very helpful and they moved fast to get me a storage.
Nice!!!
Ms. Margret was very knowledgeable and efficient. The store had a very long line and we had been waiting for about twenty minutes. Within ten minutes, Ms. Margret assisted all the customers and clear
Very helpful with my transition from. Florida to Texas. Thank You.
Got there late and the manager there let me still store my stuff plus the storage I originally got was to small and she gave me a bigger one with no problem..
Great job
Very good service for me despite the previous reviews I saw. Margaret was very informative and straight forward.
The manager went out of her way to get us the correct storage lockers. My belongings were in a clean safe facility. Easy transition. The office runs a bit slow but it’s ok. Everything was awesome
They sold me a tow hitch , then hooked it up,upon return to get same trailer she said it was the wrong one and it would cost to get another one.
The lady who checked me in was very professional, knowledgeable, patient and helpful. The whole process couldn't have went smoother. Thanks Uhaul for hiring great people.
I clearly told the representative I needed a storage unit. She chose a storage locker. Yes, a locker. It was so strenous loading tuff boxes onto a ladder into a locker. We rented for 39 minutes! Sad!
The lady who hooked us up with kayla,jay,shannon! God sent, On a scale of 1 to 10, this experience was a 25. Really 25. Rite size storage unit, EXCEPTIONALLY HELPFUL PEOPLE GETTING US TO SETTLE HERE.
The only issue I had was my EMERGENCY CONTACT was sent a collection letter when I was late. That’s not what they are for. A late payment is not an EMERGENCY CONTACT issue.
Only had one staff person working, during the busiest time of the day!
The manager, Margaret Graham, was very unprofessional and confrontational as if I had done her something personally. I was threatened to have the police called on me due to policies not being explaine
Place was horrible
I reserved a Storage unit weeks in advance. When I showed up to transfer my stuff in the unit, Uhaul had leased the unit to someone else while I was listed as the leaser. It was a bad experience.
Experience is very good even though I got behind on my bill and couldn't really get caught up the buyout option of the storage is a great fall back for if you don't want to lose anything precious.
