Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good customer service. Very Respectfully and pleasant.
ANNIE R.
Rating:
4.0
Customer did not leave a comment.
ALBERT L.
Rating:
5.0
Customer did not leave a comment.
patrick B.
Rating:
5.0
I was a little upset about how we were handled once it was time to drop off the truck. We were told that we could drop off at any location. When we arrived to the West Stan shulueter location, the lady did not display the best customer service. She did not apologize for the misunderstanding she brushed us off in a very unprofessional way. The lady was a black heavy set lady and that told us she didn't have space. She proceeded to say “ I don't know what to tell you, if I can't take it I can't take it.†She came out the door without empathy when she saw us. Uhaul as a company was not bad but her approach to the situation made me never want to use Uhaul again. Empathy and apologizing for the company's mistakes makes a huge difference.
TIERRA H.
Rating:
1.0
Uhaul is a rip off by the way it charges customers to rent equipment only needed for one day. Will never use your service again or recommend anyone else to use your service.
HEATH W.
Rating:
5.0
Customer did not leave a comment.
ROBERT B.
Rating:
3.0
I brought the truck back early and the woker was supposed to check vehicle in well Apparently they put the key in the wrong spot so I get a call about turning in the truck i advised i turn the truck in early instead of them checking before calling me with nonsense.
MONICUE L.
Rating:
5.0
Thank you
Alma F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RUBEN V.
Rating:
1.0
Better customer service
Have working computers
Have better communication
Destini G.
Rating:
5.0
the problem was not at the local offices but the 800# reversation system. I reserved a 26' truck and auto dolly which I was told would work with my vehicle. the pickup location was 1/2mi from house but the day before I was to pick up got a call stating I would have to drive 40 mi to killeen to pick up truck and after 4-5 hours on phone finally got the correct car transport but was being charged double, on the day of pick up spent another hour on the phone to get the price fixed as they made 2 separate contracts causing the price to double. this has been the worst experience I have encountered and thru work we rent Penske trucks and never have any issues to the point if I need to move in the future I would pay the extra to have a great rental experience. the clerks at the locations were great and tried to help.
Richard R.
Rating:
5.0
Customer did not leave a comment.
Tammy N.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIMOFEY E.
Rating:
5.0
Customer did not leave a comment.
CAROLYN C.
Rating:
4.0
Customer did not leave a comment.
Mark S.
Rating:
5.0
Customer did not leave a comment.
STACIE NICOLE J.
Rating:
5.0
The trailer I rented had a flat tire on the right rear tire of the trailer. This was not noticeable on the day the trailer was picked up until a load was placed on the trailer.
JOHN M.
Rating:
1.0
Rude and disrespectful.... Especially the manager M.Gram
jessica c.
|
Overall Experience
Rating:
1.0
Employees are not only, not helpful, but not attentive. I walked into the store and waited at the counter for probably 20 min so I could pick up a vehicle I had reserved online. The vehicle was not prepared. While I was waiting an employee stacked boxes right behind me. Didn't bother to say a word to me, or go find someone to help me. Assuming the reason she didn't being she wasn't able to conduct orders?
The employee that helped me seemed to not know what he was doing, but he could have been new. The girl who was stacking boxes came and helped him out. But even she didn't seem to know. Seemed as though the work environment is not great because the gentleman who helped me was clearly having a bad day. Seems like UHAUL isn't taking time to train employees or take care of them
CHASE T.
Rating:
5.0
Customer did not leave a comment.
joseph H.
Rating:
5.0
Customer did not leave a comment.
Vanessa R.
Rating:
4.0
Customer did not leave a comment.
jeffery S.
Rating:
5.0
Great equipment and service! Extremely friendlly and helpful service!
Biji J.
Rating:
2.0
Gas tank was at 1/4 of a tank. Told them and was told if I didn't bring it back with half a tank I'd be charged. Only drove 15 miles, paid for more gas than I needed to. They didn't seem to care.
Michael H.
Rating:
5.0
Employees are great they get busy but do the best they can to help
logan W.
Rating:
4.0
Customer did not leave a comment.
Melissa G.
Rating:
5.0
Safe
james g.
|
First Impressions
Rating:
2.0
Trailer was not hooked up correctly by employee and came off in the street as I left the driveway at the Uhaul location.
Joshua R.
Rating:
4.0
Customer did not leave a comment.
James Z.
Rating:
4.0
#1 I was so so glad you were opened on Sunday, which was very convenient for me to make the move. Thank you
Alma F.
|
First Impressions
Rating:
3.0
I returned the vehicle at the same gas level I got it but I was charged an extra $12 for gasoline
Terrance M.
Rating:
2.0
This location was fine .
Holly P.
Rating:
5.0
Customer did not leave a comment.
CRYSTAL M.
Rating:
5.0
Easy to get to and return to item.
Jon M.
Rating:
5.0
It was great. I've used this place before and came back because it was so easy.
Harold S.
Rating:
5.0
Customer did not leave a comment.
michael W.
Rating:
3.0
I don't have any complaints about the two locations that I picked up and dropped off at all I will say about my experience in a negative light is that there are other locations I went to and their hours were before anybody with a quote-unquote 9 to 5 will be S.o.l if you excuse my language other than that fantastic great love them use them when I have to and they're always the best â¤ï¸
Carlos R.
Rating:
5.0
Have Been going there and refer my friends to use the UHaul equipment and service
Thomas W.
|
Overall Experience
Rating:
2.0
The employees took 45min to get my equipment on my pickup. They also charged my card 3x's for 1 transactions and has yet to correct it. The manager I spoke with was very rude and seemed more concerned with her child then customers service. Very unprofessional.
JOSEPH L.
Rating:
5.0
Customer did not leave a comment.
Daniel H.
Rating:
5.0
Customer did not leave a comment.
SHAMICA B.
Rating:
5.0
Very cordial. I will recommend them.
Dennis G.
Rating:
5.0
Very nice and helpful
JAMIE R.
Rating:
1.0
I was contacted yesterday with the claim that I hadn't turned the truck in. I returned it the same day. I turned the truck in with the odometer ending in 52. I was charged for it ending in 67. The transmission on the truck is going out. Could hardly get it to change gear.
Jaya G.
Rating:
3.0
Customer did not leave a comment.
Jacob T.
|
Overall Experience
Rating:
1.0
I waited for almost 2 hours to get a truck, not in line, but at the counter. I was in the process of moving and they call me telling me that they messed up the system. I had the contract in my hands, money was taken from my account. I went back to avoid any bullshit. They tried to charge me twice because they duplicated the reservation and forgot. After waiting another hour or so the manager greeted me and said "don't worry, I'll take care of you". She did not, she promptly left. The mechanic from the back came up and fixed it in two minutes. The truck had no gas in it so I had to fill it up. I drove it 58 miles making 1 stop for a water. Upon arrival, the trucks miles were recorded wrong, and I had to pay for 200 miles. Even with proof of a map, they refused to work with me. I don't want a handout, but I had already been almost charged twice initially. Now, I have to pay almost 3x the miles I actually used, filling the truck up with gas. Twice. This was an awful experience. For what I paid, I could have bought a box truck from CL. I treated the employees with respect and did not raise my voice, but I'm out almost $200 over what I should have paid. I'm so relieved that I'll never have to use the Veterans Memorial u-haul again.
ADAM F.
Rating:
4.0
Customer did not leave a comment.
Amadou T.
Rating:
5.0
Customer did not leave a comment.
lisa B.
Rating:
1.0
Truck was dirty when I got it. Then they wanted me to clean it before I turned it in. Naw that aiint happening boss
Morgan P.
Rating:
4.0
Change trucks
Alicia T.
Rating:
4.0
Customer did not leave a comment.
kelcey Z.
Rating:
5.0
Customer did not leave a comment.
Paige M.
Rating:
5.0
Customer did not leave a comment.
JUSTIN F.
Rating:
5.0
Very helpful and explained it to me well.
Antonio D.
Rating:
4.0
Margaret was Awesome!!! Friendly, kind, helpful. One of the best customer service experiences I have had with Uhaul. Super big thank you to her â¤
Tricia W.
Rating:
3.0
Maybe don't charge so much
Jacob F.
Rating:
5.0
Thank you for great customer service, and being considerate of my situation.
Alex B.
Rating:
5.0
No issues at all very helpful
MELANIE G.
Rating:
3.0
They charge late fee three times a month which is ridiculous
James J.
|
Overall Experience
Rating:
3.0
The workers were nice and friendly and the vehicles were maintained to standard. The storage containers on the inside were a little rough looking but overall satisfactory.
Nicholas E.
|
First Impressions
Rating:
3.0
Staff management wasn't to respectful. And conversation was a little misunderstanding.
victor m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cassandra g.
|
Overall Experience
Rating:
5.0
Excellent service thank you
Robin W.
Rating:
5.0
Customer did not leave a comment.
JOHN R.
Rating:
1.0
no for a cash transaction 75 depite and the dude was on his phone the whole time
VICTOR M.
Rating:
5.0
Customer did not leave a comment.
Jennifer F.
Rating:
5.0
Customer did not leave a comment.
NIGEL B.
Rating:
5.0
Customer did not leave a comment.
Ashia R.
Rating:
1.0
I gave the man at the counter the entire itinerary for the whole trip and he wrote the contract for less miles that the minimum I could have accomplished the drive in so I started the rental in the hole.
Don't even get me started on the state of you customer service reps.
The rest is just too much to type out. If you would like to discuss it please feel free to give me a call at the number in the contract. However at this point I don' t think there ever be a time where I will use uhaul again.
PETER B.
Rating:
5.0
Customer did not leave a comment.
JAMES S.
Rating:
5.0
Everything was good
FAITH G.
Rating:
5.0
Customer did not leave a comment.
Tree F.
|
First Impressions
Rating:
5.0
We did got a service air bag warning, which I informed to the U-haul attendant when I returned the truck. I also noted that when I returned the truck the service personnel were ready to check and service the truck.
Keep the good service for the next customer.
Nery P.
Rating:
5.0
Customer did not leave a comment.
CARLOS M.
Rating:
2.0
Takes forever to get anything done in side. The concrete sidewalk outside is uneven and forces your cart to hit cars parked in the spots. Will be shutting down my unit there and going somewhere else
Was given a truck with a cracked windshield. The crack was right in my field of vision. Made the 1000 mile move just a bit difficult, having to either crane my neck to look over the crack or slump down in the seat to under it. In pouring down rain and horrible road conditions (thanks Louisiana!), it contributed to making the journey quite unnerving. Truck also smelled of air freshener and cigarettes.
Other than those two issues, I was very well taken care of. Customer service was excellent, and even though my truck wasn't ready at the appointed time and at the appointed pick up location, I was still able to get a truck from another location that was close by. We made it to our destination in one piece, so it's a win even with the issues.
Jennifer J.
Rating:
5.0
Customer did not leave a comment.
KORTNEYKATHRYN-A F.
Rating:
4.0
The staff were professional. Answer all my questions with no problems. Thanks too all of your people.
Percy B.
Rating:
5.0
Customer did not leave a comment.
KEVIN M.
Rating:
2.0
The lady at the desk was not very friendly and need better people skills. She really need to know how to address the customers.
Cheryn P.
Rating:
5.0
Customer did not leave a comment.
Brennen S.
Rating:
5.0
Customer did not leave a comment.
ANN J.
Rating:
5.0
Great quick service!
DARRIN F.
Rating:
3.0
Customer did not leave a comment.
Stacie L.
Rating:
5.0
Customer did not leave a comment.
Kelsey M.
Rating:
3.0
Customer did not leave a comment.
FELICIA H.
Rating:
1.0
Customer Service was so bad. The lady was extremely rude. And overall lazy. I love renting from UHaul but this location by far has very poor service.
Kiarangelis D.
Rating:
4.0
Customer did not leave a comment.
PEDRO O.
Rating:
5.0
Customer did not leave a comment.
Kandra B.
Rating:
5.0
Everything was great and easy. Would definitely use Uhaul again.
RICHARD V.
Rating:
5.0
Customer did not leave a comment.
Eric T.
Rating:
4.0
Customer did not leave a comment.
James B.
Rating:
5.0
Customer did not leave a comment.
Violeta S.
Rating:
5.0
The lady who was helping us made the experience the best I've had with uhaul.
Very helpful, knowledgeable and helped 4 customers all at once by herself.
Kirstie F.
Rating:
5.0
All the staff really friendly and very helpful, I appreciate all the help they gave me in order to store my furniture
REBECCA I.
|
Overall Experience
Rating:
5.0
Great people's!!!
ERWIN M.
Rating:
5.0
Customer did not leave a comment.
Vanessa W.
Rating:
5.0
The lady was super friendly and even apologized for the people at pickup.
Katherine H.
Rating:
5.0
Over priced!
JOEL S.
Rating:
4.0
Customer did not leave a comment.
cassandra G.
Rating:
3.0
Just be more prepared and knowledgeable on the computers and more time manageable
Lauralee W.
Rating:
4.0
This the second time I've used a car hauling trailer from U-Haul and both times, it worked great.
steven G.
Rating:
5.0
Always rent trucks with a full tank of gas
Antonio-Jose B.
Rating:
1.0
Fix the lock on the truck.... I would like a refund my items almost got stolen several times
Dea'Lexius H.
Rating:
1.0
Very slow service
Dominique W.
Rating:
5.0
Staff is very friendly and help out with anything needed
REBECCA I.
|
First Impressions
Rating:
3.0
The truck rental experience was awesum but STORAGE ummm I only had stuff in 1 month and 2 days could not even get any money back for the rest of month but whatever sooo got things out and home had ROACHES coming out of my stuff never had any BUGS I should of known when I killed a ROACH in the hallway So maybe since there was no refund given you guys should use that for PEST CONTROL
wendy j.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lucas S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ricardo M.
|
Overall Experience
Rating:
4.0
Pd 882.00 one way was kinda hoping to get some money back but didn't but did get a month free of storage and my only concern with that is I got a small one that was on top but wanted one on floor level but had no choice to take top my concern is safety it was very difficult to climb up that ladder with no safety features and could of fallen also seen roaches climbing on outside of wall you guys may want to call pest control but other than that I mean I got here so thanks
wendy j.
|
First Impressions
Rating:
4.0
The office is clean it was the walls and floor was the storage room was dirty. I understand these storage have been used in years that’s fine, I’m not to petty other than that it was good
Giovanni A.
|
First Impressions
Rating:
5.0
Even though we were stressed and everywhere, the woman that cashed us out was so good answering all of our questions,listened to us, and eased our worries. Great experience for my first time doing this
judy s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jonathan T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lakeshia w.
|
Overall Experience
Rating:
5.0
The staff was very nice every time I came in. The manager (at least I think she was the manager) was extremely helpful and kind when assisting me with finding additional storage units after I took their last units at their location. She called around and found me the space I needed. She showed genuine concern and made my very hectic day a bit easier. Need more people in the world like her.
LATISHA E.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christina M.
|
First Impressions
Rating:
5.0
Haven’t plms or happen with storage since 2019 so Great!
joshua d.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
andre j.
|
Overall Experience
Rating:
1.0
Due to covid we have to wear masks. The staff was not wearing a mask. And they were eating... I brought it to their attention about the masks being necessary and they said " oh yea but" and continued eating.. Some 4 more customers came in without masks and they didnt tell them anything. I ecpressed how i had lost 2 family members of covid and 23 friends and maks were necessaty and they laughed it off... I stayed and used it only because i was already there and it was a convenient location.. You need to speak to them.. Thank you
Michelle S.
|
First Impressions
Rating:
5.0
Super friendly staff
Leslie D.
|
Overall Experience
Rating:
5.0
Both the Manager and her Assistant were extremely helpful, professional and kind. The store was completely filled with customers returning and picking up their rentals, yet the employees maintained a very professional demeanor. They also kept in contact with the customers waiting in line, offering faster checkouts for those just dropping items off. We had a very good experience.
GREG H.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
lonnie g.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angeleake W.
|
Overall Experience
Rating:
2.0
Climate control very poor. Temps over 90 degrees common. Storage space very dark. Short hours offered limited access for anyone working a normal schedule
Christian I.
|
Overall Experience
Rating:
5.0
Taylor was the best!
michelle o.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rodolfo q.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Colin E.
|
First Impressions
Rating:
4.0
Staff was friendly and helpful. The door to my unit was a bit tough to swing open, but other than that my experiences with this uhaul location was positive.
patricia p.
|
Overall Experience
Rating:
5.0
Margaret was great, professional and kind.
She made it easy, i walked in feeling over whelmed and she was sweet and caring,
Cynderella
cinderella f.
|
First Impressions
Rating:
2.0
The staff was friendly but the manager is horrible. She has no customer service skills at all. EVERY interaction I had with her was negative which is one of the main reasons I moved my storage.
KIMBERLY W.
|
Overall Experience
Rating:
5.0
Love the customer service
joy a.
|
Overall Experience
Rating:
5.0
Friendly
Courtney H.
|
First Impressions
Rating:
5.0
Excellent Services
Jaime S.
|
Overall Experience
Rating:
5.0
My only issue is having my card for payment manually entered by your staff. I really felt uncomfortable.Please correct this issue so that customers can swipe and then enter their pin number. Thanks!
Tekila D.
|
Overall Experience
Rating:
2.0
In "97 it was dirty and run down. Reached out to corporate / regional office ( Nicole 512-865-4153) and never received an answer about concerns. Paying $106 for 8X8 is ridiculous.. Mgr not honest.
NILKA E.
|
Overall Experience
Rating:
4.0
She was good. But my overall Uhaul experience was terrible.
Brandi T.
|
First Impressions
Rating:
5.0
good stay
Jazmine G.
|
Overall Experience
Rating:
1.0
The Manager Margaret lied to me about pricing and charged me a completely different price than she emailed all my personal information to someone in a different state.
erica c.
|
Overall Experience
Rating:
5.0
This location seems to be operating under staffed however, I think they did a great job maintaining professionalism when other customers started to get frustrated due to longer wait periods.
Ricardo R.
|
Overall Experience
Rating:
5.0
Very helpful and they moved fast to get me a storage.
sherelle s.
|
First Impressions
Rating:
5.0
Nice!!!
Carl M.
|
Overall Experience
Rating:
5.0
Ms. Margret was very knowledgeable and efficient. The store had a very long line and we had been waiting for about twenty minutes. Within ten minutes, Ms. Margret assisted all the customers and clear
ANGELA L.
|
First Impressions
Rating:
4.0
Very helpful with my transition from. Florida to Texas.
Thank You.
Felicia H.
|
First Impressions
Rating:
5.0
Got there late and the manager there let me still store my stuff plus the storage I originally got was to small and she gave me a bigger one with no problem..
Teresa V.
|
First Impressions
Rating:
4.0
Great job
Samantha A.
|
Overall Experience
Rating:
4.0
Very good service for me despite the previous reviews I saw. Margaret was very informative and straight forward.
nakia f.
|
Overall Experience
Rating:
5.0
The manager went out of her way to get us the correct storage lockers. My belongings were in a clean safe facility. Easy transition. The office runs a bit slow but it’s ok. Everything was awesome
Rachelle R.
|
Overall Experience
Rating:
2.0
They sold me a tow hitch , then hooked it up,upon return to get same trailer she said it was the wrong one and it would cost to get another one.
Robert N.
|
Overall Experience
Rating:
5.0
The lady who checked me in was very professional, knowledgeable, patient and helpful. The whole process couldn't have went smoother. Thanks Uhaul for hiring great people.
Timothy T.
|
First Impressions
Rating:
1.0
I clearly told the representative I needed a storage unit. She chose a storage locker. Yes, a locker. It was so strenous loading tuff boxes onto a ladder into a locker. We rented for 39 minutes! Sad!
Breanne R.
|
Overall Experience
Rating:
5.0
The lady who hooked us up with kayla,jay,shannon! God sent, On a scale of 1 to 10, this experience was a 25. Really 25. Rite size storage unit, EXCEPTIONALLY HELPFUL PEOPLE GETTING US TO SETTLE HERE.
Debrah S.
|
Overall Experience
Rating:
5.0
The only issue I had was my EMERGENCY CONTACT was sent a collection letter when I was late. That’s not what they are for. A late payment is not an EMERGENCY CONTACT issue.
VICKKIE M.
|
Overall Experience
Rating:
2.0
Only had one staff person working, during the busiest time of the day!
hydress m.
|
Overall Experience
Rating:
1.0
The manager, Margaret Graham, was very unprofessional and confrontational as if I had done her something personally. I was threatened to have the police called on me due to policies not being explaine
Irma B.
|
Overall Experience
Rating:
1.0
Place was horrible
Raya C.
|
Overall Experience
Rating:
1.0
I reserved a Storage unit weeks in advance. When I showed up to transfer my stuff in the unit, Uhaul had leased the unit to someone else while I was listed as the leaser. It was a bad experience.
demowah q.
|
Overall Experience
Rating:
5.0
Experience is very good even though I got behind on my bill and couldn't really get caught up the buyout option of the storage is a great fall back for if you don't want to lose anything precious.