Customer Reviews for U-Haul Moving & Storage of Killeen

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Killeen

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Write a review
Sort Storage Reviews By:
MELANIE G.
Rating:

No issues at all very helpful

James J. | Overall Experience |
Rating:

They charge late fee three times a month which is ridiculous

Nicholas E. | First Impressions |
Rating:

The workers were nice and friendly and the vehicles were maintained to standard. The storage containers on the inside were a little rough looking but overall satisfactory.

victor m. | First Impressions |
Rating:

Staff management wasn't to respectful. And conversation was a little misunderstanding.

cassandra g. | Overall Experience |
Rating:

Customer did not leave a comment.

Robin W.
Rating:

Excellent service thank you

JOHN R.
Rating:

Customer did not leave a comment.

VICTOR M.
Rating:

no for a cash transaction 75 depite and the dude was on his phone the whole time

Jennifer F.
Rating:

Customer did not leave a comment.

NIGEL B.
Rating:

Customer did not leave a comment.

Ashia R.
Rating:

Customer did not leave a comment.

PETER B.
Rating:

I gave the man at the counter the entire itinerary for the whole trip and he wrote the contract for less miles that the minimum I could have accomplished the drive in so I started the rental in the hole. Don't even get me started on the state of you customer service reps. The rest is just too much to type out. If you would like to discuss it please feel free to give me a call at the number in the contract. However at this point I don' t think there ever be a time where I will use uhaul again.

JAMES S.
Rating:

Customer did not leave a comment.

FAITH G.
Rating:

Everything was good

Tree F. | First Impressions |
Rating:

Customer did not leave a comment.

Nery P.
Rating:

We did got a service air bag warning, which I informed to the U-haul attendant when I returned the truck. I also noted that when I returned the truck the service personnel were ready to check and service the truck. Keep the good service for the next customer.

CARLOS M.
Rating:

Customer did not leave a comment.

Aaron B. | Overall Experience |
Rating:

Takes forever to get anything done in side. The concrete sidewalk outside is uneven and forces your cart to hit cars parked in the spots. Will be shutting down my unit there and going somewhere else

Barnabas K. | Overall Experience |
Rating:

Customer did not leave a comment.

Darryl C.
Rating:

Customer did not leave a comment.

Shane B.
Rating:

Improve customer service

Daniahl W.
Rating:

Customer did not leave a comment.

SHEILA T.
Rating:

Rep was pleasant and helpful

José Manuel P.
Rating:

Drop off was easy and customer service was great.

Shawna S.
Rating:

Customer did not leave a comment.

Melanie B.
Rating:

Customer did not leave a comment.

Jennifer J.
Rating:

Was given a truck with a cracked windshield. The crack was right in my field of vision. Made the 1000 mile move just a bit difficult, having to either crane my neck to look over the crack or slump down in the seat to under it. In pouring down rain and horrible road conditions (thanks Louisiana!), it contributed to making the journey quite unnerving. Truck also smelled of air freshener and cigarettes. Other than those two issues, I was very well taken care of. Customer service was excellent, and even though my truck wasn't ready at the appointed time and at the appointed pick up location, I was still able to get a truck from another location that was close by. We made it to our destination in one piece, so it's a win even with the issues.

KORTNEYKATHRYN-A F.
Rating:

Customer did not leave a comment.

Percy B.
Rating:

The staff were professional. Answer all my questions with no problems. Thanks too all of your people.

KEVIN M.
Rating:

Customer did not leave a comment.

Cheryn P.
Rating:

The lady at the desk was not very friendly and need better people skills. She really need to know how to address the customers.

Brennen S.
Rating:

Customer did not leave a comment.

ANN J.
Rating:

Customer did not leave a comment.

DARRIN F.
Rating:

Great quick service!

Stacie L.
Rating:

Customer did not leave a comment.

Kelsey M.
Rating:

Customer did not leave a comment.

FELICIA H.
Rating:

Customer did not leave a comment.

Kiarangelis D.
Rating:

Customer Service was so bad. The lady was extremely rude. And overall lazy. I love renting from UHaul but this location by far has very poor service.

PEDRO O.
Rating:

Customer did not leave a comment.

Kandra B.
Rating:

Customer did not leave a comment.

RICHARD V.
Rating:

Everything was great and easy. Would definitely use Uhaul again.

Eric T.
Rating:

Customer did not leave a comment.

James B.
Rating:

Customer did not leave a comment.

Violeta S.
Rating:

Customer did not leave a comment.

Kirstie F.
Rating:

The lady who was helping us made the experience the best I've had with uhaul. Very helpful, knowledgeable and helped 4 customers all at once by herself.

REBECCA I. | Overall Experience |
Rating:

All the staff really friendly and very helpful, I appreciate all the help they gave me in order to store my furniture

ERWIN M.
Rating:

Great people's!!!

Vanessa W.
Rating:

Customer did not leave a comment.

Katherine H.
Rating:

The lady was super friendly and even apologized for the people at pickup.

JOEL S.
Rating:

Over priced!

cassandra G.
Rating:

Customer did not leave a comment.

Lauralee W.
Rating:

Just be more prepared and knowledgeable on the computers and more time manageable

steven G.
Rating:

This the second time I've used a car hauling trailer from U-Haul and both times, it worked great.

Antonio-Jose B.
Rating:

Always rent trucks with a full tank of gas

Dea'Lexius H.
Rating:

Fix the lock on the truck.... I would like a refund my items almost got stolen several times

Dominique W.
Rating:

Very slow service

SCOTT B.
Rating:

Customer did not leave a comment.

Samuel B.
Rating:

Customer did not leave a comment.

MICHAEL D.
Rating:

Customer did not leave a comment.

Matthew L.
Rating:

Customer did not leave a comment.

ALBERT LEE G.
Rating:

Always have professional attitude and always courteous.

COREY P.
Rating:

Have more than one clerk working .

Jasmine L.
Rating:

Customer did not leave a comment.

AMANDA G.
Rating:

Customer did not leave a comment.

joseph C.
Rating:

Customer did not leave a comment.

Joel B.
Rating:

Customer did not leave a comment.

REBECCA I. | First Impressions |
Rating:

Staff is very friendly and help out with anything needed

richard D.
Rating:

Customer did not leave a comment.

wendy j. | Overall Experience |
Rating:

The truck rental experience was awesum but STORAGE ummm I only had stuff in 1 month and 2 days could not even get any money back for the rest of month but whatever sooo got things out and home had ROACHES coming out of my stuff never had any BUGS I should of known when I killed a ROACH in the hallway So maybe since there was no refund given you guys should use that for PEST CONTROL

Tamira H.
Rating:

Customer did not leave a comment.

Moojoon K.
Rating:

Customer did not leave a comment.

Herbert L.
Rating:

The windows on the truck was so dirty you couldn't see clearly, other than that I was satisfied

FREDRICK R.
Rating:

Customer did not leave a comment.

JUSTIN R.
Rating:

The girl working was DID NOT WANT TO WORK. I feel like it was a horrible experience from the moment I arrived until I walked out of the lobby. First off, the poor guy in front of me was rented the wrong piece of equipment and the lady kept making it clear that she would NOT give him a refund. Loudly. Then a few days before when I reserved my truck online, I also reserved a $7 dolly with it. Well the lady then tells me they only have $10 dollys and I can be charged extra. I told her I didn't feel like it was my fault they didn't have the equipment I reserved and then all of asudden she remembered they had a $7 one in a truck and went outside to actually do her job. I feel like it was some type of scheme to get me to pay more? Even if it's $3 more it was still the fact that that was her aim. Felt annoyed and ripped off leaving. After being there for almost an hour.

Juanita W.
Rating:

Customer did not leave a comment.

Dawn N.
Rating:

Customer service was excellent very friendly and helpful

Lucas S. | Overall Experience |
Rating:

Customer did not leave a comment.

margarita V.
Rating:

Customer did not leave a comment.

John P.
Rating:

Customer did not leave a comment.

Ricardo M. | Overall Experience |
Rating:

Customer did not leave a comment.

Bryan P.
Rating:

Customer did not leave a comment.

Henry G.
Rating:

Customer did not leave a comment.

wendy j. | First Impressions |
Rating:

Pd 882.00 one way was kinda hoping to get some money back but didn't but did get a month free of storage and my only concern with that is I got a small one that was on top but wanted one on floor level but had no choice to take top my concern is safety it was very difficult to climb up that ladder with no safety features and could of fallen also seen roaches climbing on outside of wall you guys may want to call pest control but other than that I mean I got here so thanks

Dovie W.
Rating:

Please clean the vehicle before renting it out as there was so much hair stuck on the fabric seat on the drivers side, I had to use a cover on the seat in order to drive it. Also, the type of van I had rented and was guaranteed was not there when I arrived. The van I was given was the only one on the entire lot.

Taquoria G.
Rating:

Customer did not leave a comment.

Giovanni A. | First Impressions |
Rating:

The office is clean it was the walls and floor was the storage room was dirty. I understand these storage have been used in years that’s fine, I’m not to petty other than that it was good

ALVIN D.
Rating:

Customer did not leave a comment.

Luis H.
Rating:

Clean and organized place

Menachem F.
Rating:

Easy return

Yoko R.
Rating:

Customer did not leave a comment.

Timothy M.
Rating:

Customer did not leave a comment.

Sean N.
Rating:

Customer did not leave a comment.

Wilfredo R.
Rating:

Customer did not leave a comment.

Andrew P.
Rating:

Customer did not leave a comment.

Christopher O.
Rating:

Customer did not leave a comment.

Edward F.
Rating:

Customer did not leave a comment.

judy s. | First Impressions |
Rating:

Even though we were stressed and everywhere, the woman that cashed us out was so good answering all of our questions,listened to us, and eased our worries. Great experience for my first time doing this

THOMAS L.
Rating:

Customer did not leave a comment.

JUSTIN ORLEN W.
Rating:

You guys at U-Haul are a bunch of liars you held up took my credit card my ID and you lied about the whole damn thing the police department says you can't file a report if you don't have any information so if I never have to rent from you I won't you guys are an asshole.

Annie J.
Rating:

Service was fantastic. The young woman that helped us was extremely helpful and accommodating. She went above and beyond to be sure we had what we needed.

Jacorian B.
Rating:

Customer did not leave a comment.

Dovie W.
Rating:

I was charged for the insurance when I declined it. Also, I was there 10 minutes before my reserved time and I was not assisted until 11:30am as 1 person was working and another person was in the back office.

Vasquel J.
Rating:

Customer did not leave a comment.

Courtnay K.
Rating:

I didn't catch her name, but one of the employees helped me jump my vehicle after my car didn't start. She was super helpful and friendly. 5 stars!

Jonathan T. | First Impressions |
Rating:

Customer did not leave a comment.

Katherine H.
Rating:

Customer did not leave a comment.

Paul H.
Rating:

Customer did not leave a comment.

Selman B.
Rating:

Customer did not leave a comment.

Adam C.
Rating:

Customer did not leave a comment.

Joyce F.
Rating:

Customer did not leave a comment.

lakeshia w. | Overall Experience |
Rating:

Customer did not leave a comment.

Moises V.
Rating:

After doing a reservation 2 weeks prior, uhaul customer service texted the day before, at 1500 that they have no truck available. Customer service Ashley's response is drive 40 miles out to get a another truck from a different location or cancel the reservation because there's no truck. We had already payed movers to come in, non refundable. Disrespectful and rude. Will talk to customer service management.

FRANK S.
Rating:

Customer did not leave a comment.

thomas K.
Rating:

Customer did not leave a comment.

Passionique T.
Rating:

Rented a appliance dolly that strap didnt work right. The handle you use to tighten the straps was broke. I only came for the application dolly because it got that feature. Also my deep freezer fell on me due to this maintenance. Not please at all

jerald B.
Rating:

Customer did not leave a comment.

Mike M.
Rating:

Customer did not leave a comment.

LATISHA E. | First Impressions |
Rating:

The staff was very nice every time I came in. The manager (at least I think she was the manager) was extremely helpful and kind when assisting me with finding additional storage units after I took their last units at their location. She called around and found me the space I needed. She showed genuine concern and made my very hectic day a bit easier. Need more people in the world like her.

Christina M. | First Impressions |
Rating:

Customer did not leave a comment.

joshua d. | Overall Experience |
Rating:

Haven’t plms or happen with storage since 2019 so Great!

andre j. | Overall Experience |
Rating:

Customer did not leave a comment.

Michelle S. | First Impressions |
Rating:

Due to covid we have to wear masks. The staff was not wearing a mask. And they were eating... I brought it to their attention about the masks being necessary and they said " oh yea but" and continued eating.. Some 4 more customers came in without masks and they didnt tell them anything. I ecpressed how i had lost 2 family members of covid and 23 friends and maks were necessaty and they laughed it off... I stayed and used it only because i was already there and it was a convenient location.. You need to speak to them.. Thank you

Leslie D. | Overall Experience |
Rating:

Super friendly staff

GREG H. | Overall Experience |
Rating:

Both the Manager and her Assistant were extremely helpful, professional and kind. The store was completely filled with customers returning and picking up their rentals, yet the employees maintained a very professional demeanor. They also kept in contact with the customers waiting in line, offering faster checkouts for those just dropping items off. We had a very good experience.

lonnie g. | Overall Experience |
Rating:

Customer did not leave a comment.

Angeleake W. | Overall Experience |
Rating:

Customer did not leave a comment.

Christian I. | Overall Experience |
Rating:

Climate control very poor. Temps over 90 degrees common. Storage space very dark. Short hours offered limited access for anyone working a normal schedule

michelle o. | Overall Experience |
Rating:

Taylor was the best!

rodolfo q. | First Impressions |
Rating:

Customer did not leave a comment.

Colin E. | First Impressions |
Rating:

Customer did not leave a comment.

patricia p. | Overall Experience |
Rating:

Staff was friendly and helpful. The door to my unit was a bit tough to swing open, but other than that my experiences with this uhaul location was positive.

cinderella f. | First Impressions |
Rating:

Margaret was great, professional and kind. She made it easy, i walked in feeling over whelmed and she was sweet and caring, Cynderella

KIMBERLY W. | Overall Experience |
Rating:

The staff was friendly but the manager is horrible. She has no customer service skills at all. EVERY interaction I had with her was negative which is one of the main reasons I moved my storage.

joy a. | Overall Experience |
Rating:

Love the customer service

Courtney H. | First Impressions |
Rating:

Friendly

Jaime S. | Overall Experience |
Rating:

Excellent Services

Tekila D. | Overall Experience |
Rating:

My only issue is having my card for payment manually entered by your staff. I really felt uncomfortable.Please correct this issue so that customers can swipe and then enter their pin number. Thanks!

NILKA E. | Overall Experience |
Rating:

In "97 it was dirty and run down. Reached out to corporate / regional office ( Nicole 512-865-4153) and never received an answer about concerns. Paying $106 for 8X8 is ridiculous.. Mgr not honest.

Brandi T. | First Impressions |
Rating:

She was good. But my overall Uhaul experience was terrible.

Jazmine G. | Overall Experience |
Rating:

good stay

erica c. | Overall Experience |
Rating:

The Manager Margaret lied to me about pricing and charged me a completely different price than she emailed all my personal information to someone in a different state.

Ricardo R. | Overall Experience |
Rating:

This location seems to be operating under staffed however, I think they did a great job maintaining professionalism when other customers started to get frustrated due to longer wait periods.

sherelle s. | First Impressions |
Rating:

Very helpful and they moved fast to get me a storage.

Carl M. | Overall Experience |
Rating:

Nice!!!

ANGELA L. | First Impressions |
Rating:

Ms. Margret was very knowledgeable and efficient. The store had a very long line and we had been waiting for about twenty minutes. Within ten minutes, Ms. Margret assisted all the customers and clear

Felicia H. | First Impressions |
Rating:

Very helpful with my transition from. Florida to Texas. Thank You.

Teresa V. | First Impressions |
Rating:

Got there late and the manager there let me still store my stuff plus the storage I originally got was to small and she gave me a bigger one with no problem..

Samantha A. | Overall Experience |
Rating:

Great job

nakia f. | Overall Experience |
Rating:

Very good service for me despite the previous reviews I saw. Margaret was very informative and straight forward.

Rachelle R. | Overall Experience |
Rating:

The manager went out of her way to get us the correct storage lockers. My belongings were in a clean safe facility. Easy transition. The office runs a bit slow but it’s ok. Everything was awesome

Robert N. | Overall Experience |
Rating:

They sold me a tow hitch , then hooked it up,upon return to get same trailer she said it was the wrong one and it would cost to get another one.

Timothy T. | First Impressions |
Rating:

The lady who checked me in was very professional, knowledgeable, patient and helpful. The whole process couldn't have went smoother. Thanks Uhaul for hiring great people.

Breanne R. | Overall Experience |
Rating:

I clearly told the representative I needed a storage unit. She chose a storage locker. Yes, a locker. It was so strenous loading tuff boxes onto a ladder into a locker. We rented for 39 minutes! Sad!

Debrah S. | Overall Experience |
Rating:

The lady who hooked us up with kayla,jay,shannon! God sent, On a scale of 1 to 10, this experience was a 25. Really 25. Rite size storage unit, EXCEPTIONALLY HELPFUL PEOPLE GETTING US TO SETTLE HERE.

VICKKIE M. | Overall Experience |
Rating:

The only issue I had was my EMERGENCY CONTACT was sent a collection letter when I was late. That’s not what they are for. A late payment is not an EMERGENCY CONTACT issue.

hydress m. | Overall Experience |
Rating:

Only had one staff person working, during the busiest time of the day!

Irma B. | Overall Experience |
Rating:

The manager, Margaret Graham, was very unprofessional and confrontational as if I had done her something personally. I was threatened to have the police called on me due to policies not being explaine

Raya C. | Overall Experience |
Rating:

Place was horrible

demowah q. | Overall Experience |
Rating:

I reserved a Storage unit weeks in advance. When I showed up to transfer my stuff in the unit, Uhaul had leased the unit to someone else while I was listed as the leaser. It was a bad experience.

RICHARD A. | Overall Experience |
Rating:

Experience is very good even though I got behind on my bill and couldn't really get caught up the buyout option of the storage is a great fall back for if you don't want to lose anything precious.

No reviews have been submitted for this location.

Back
To Top