Customer did not leave a comment.Andy T. | Online Move In
Customer Reviews for U-Haul Moving & Storage of Kingwood
Kingwood, TX 77339
(Just South of Lowe’s on northbound side of freeway before Kingwood Dr)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ralph R.
Customer did not leave a comment.Manuel P.
Customer did not leave a comment.Bradley M.
Customer did not leave a comment.Tonya P.
Could not find drop box for keyKevin S.
I think the "oil change / service notice soon / maintenance" should not be displayed.NELSON P.
Customer did not leave a comment.Jesse C.
Customer did not leave a comment.BENJAMIN WHITTIE C.
Customer did not leave a comment.Keith S.
Customer did not leave a comment.Patrick T.
Customer did not leave a comment.MARCO P.
Customer did not leave a comment.Melissa M. | Overall Experience
Great staff great customer serviceDeondra L. | First Impressions
Nothing, you have great people working there.CHERYL C.
Customer did not leave a comment.BETTY E.
Customer did not leave a comment.BRUCE E.
I do not agree with the debit to my account that ends in 7612 for $ 91.96 in addition to the original payment of $ 55.84 that I made for the rental of your van. Please REVIEW said payments and make the respective refund. If not, explain and detail said additional charge. Thank youMIGUEL R.
Store personal would not allow me to use my debit card plus they required 3 references. Do they do all customers like that. I have been renting from uhaul for over 30 years and I have never been treated like that or is it just because I am black. I realize I was in Trump country. I will certainly look into thisROSCOE A.
Customer did not leave a comment.KIM S.
Customer did not leave a comment.Andrew M. | First Impressions
Extremely professional, knowledgeable, respectfulness, clean, and large inventory.Pamela V. | Overall Experience
Communication between the front desk and the trailer hands relied on cell phone text messages. But the workers could not hear their phones when working in the nearby shop. They were very helpful once I went into the shop and asked them to secure the trailer.MARK K.
Everyone was so amazing!NIKITA H. | Overall Experience
Customer did not leave a comment.DENNIS A.
U-Haul representative was very courteous and professional the processing took very little time since they had the 26 foot truck ready to go before we arrived at that location.ROBERT A.
Customer did not leave a comment.Isabel G. | First Impressions
Customer did not leave a comment.JON R.
Customer did not leave a comment.DEVONTE P.
Customer did not leave a comment.DEBRA S.
Tires were worn badly on the sidesTRAVIS G.
Customer did not leave a comment.MARK M. | First Impressions
Very nice employee. Quick check-in.James B.
Customer did not leave a comment.ALBERT M.
ThanksTHOMAS G. | First Impressions
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.LAURA B.
Customer did not leave a comment.BERNADETTE S.
The van rental had cockroaches crawl out from under the front drivers seat. Noticed this when loading the van up at my location after the initial inspection as they were not out when inspecting at the lot. The odd smell in the vehicle now makes sense as it was clearly treated for roaches prior to my rental and was not properly cleaned. Staff on site when picking up and dropping off where very helpful and kind, so just a cleanliness issue within the van itself that was not immediately apparent.Jonathan L.
Customer did not leave a comment.JAMES C.
Andre and Joselyn very dedicated employees. Kudoos to those two for checking me out at closing time.RICHARD B.
I booked online, but was double booked when I arrived. There is no waiting area, not even a chair. Hitch install when flawlessly other than that.Todd W.
The equipment was clean and ready however the white woman at the counter ( I don't know her name) was kind of rude and not nice at all. She was acting like she don't want to help me with my rental and everything was already done by me online, it was just her ugly attitude every time I ask a question. No customer service, too bad.Wanda M.
This location lied and said there was a busted tail light on the husky when we returned it when they did not give a tour of the truck. I'm disgusted by this vile behavior and if there was a negative option it would be.MICHAEL G.
Truck I used was very old. Time for a new oneLeah H.
Very good serviceSTELLA B.
Customer did not leave a comment.ERIC S.
I would recommend them! The staff is always so friendly! Melissa is beyond expectations, she always gets the job done! She goes above and beyond!!! - Clarisa CCLARISA C. | First Impressions
Customer did not leave a comment.Monica G. | Overall Experience
Great staff! Clean and organized store! Drop off was quick and easy! Thank you for making my life easy!MATHEW B.
Customer did not leave a comment.Patricio V. | First Impressions
Staff is sometimes clueless and lacks common sense.Patrice H.
Every thing good !!!GILBERTO G.
The process was quick and easy. Less than 10 minutes for the whole process.RANDY JAMES S.
There were homeless people hanging around which frightened my friends and I, because they would come up to us to let them in and we couldn't move out safely while we couldn't leave our doors open packing up afraid of thrives! And one lady that was putting her stuff in storage had her purse stolen! All this was reported and still issues being safe. So I when I moved out, I noticed a big fee on my checking account that was supposed to be most of my new apartment rent and now I don't have all the money now to pay! I want all my money you drafted from my account recently or I'll get my Lawyer to contest this!april g. | Overall Experience
Customer did not leave a comment.JENNIFER G.
Customer did not leave a comment.Jackie C. | Overall Experience
Excellent in every aspect..!!!ANDRES A.
Everything was excellent. No need for improvement. All personnel were professional and attentive.MARIJOHN R.
Mrs.Ann is a true angel!!❤️Shalanda B. | Overall Experience
Good customers service representative. Very professional service.ELI M.
Customer did not leave a comment.JOHN L.
Costumer service at pickup was eazy peasy... Ms Lillian at return drop was top notch.. being a long time user of Uhaul want to Express this location was best yet.. keep ip the good service... BSTRGRD'S Teddy DanielsTEDDY D.
Everything was very streamlined and easy to do.DAWN B.
Customer did not leave a comment.Yenifer S. | Online Move In
Keep up the great work. I had no issues.Floyd H. | Overall Experience
Truck size is misleading. A 15 foot truck but it can't fit a 12 foot board in it...? Including the attic thing as part of the box demisions is misleading and bad business. The website for after hours return didn't function so I was forced to pay a 20 dollar fee for the return. I have chosen penske over u-haul for several years. After giving u-haul another chance I think I'll stick with Penske. They are cheaper anyways.ROBERT T.
The truck was damaged on the right side prior to my usage and the radio did not work properly. It would not cut off and the volume would not go up or down. Overall experience with this U-Haul location was good. The customer service Representative that assisted during rental was wonderful and went out of her way to assist.CRYSTAL B.
Customer did not leave a comment.CHARLES Y.
Neat and quick install.Glen W.
Buen servicio k ofrecen ustedes graciasCIRILO I.
Customer did not leave a comment.Joy H.
Customer did not leave a comment.Sandra W. | First Impressions
Customer did not leave a comment.YENIFER S.
Customer did not leave a comment.Julio A.
Maintenance trailer betterJOHN O.
Customer did not leave a comment.Mark A.
Did the pre - arrival check-in and that was a great time saver. Both the check-in person and trailer setup person were courteous and efficient. Best U-Haul experience ever!Blake H.
I was given a truck where the staff was aware that the radio was broken. It was on and loud and there was no way to turn the volume down or turn the radio off. It was definitely a safety hazard as I couldn't even hear my phone ring nor could I hear someone talking if they called me. God forbid Simone honk at me. ðŸ¤¦ðŸ½â€â™€ï¸ðŸ¤¦ðŸ½â€â™€ï¸ðŸ¤¦ðŸ½â€â™€ï¸EBONEE S.
Latches are getting rusty may need maintenance soon.GERALD D.
Customer did not leave a comment.GEOFFREY O.
Customer did not leave a comment.GEOFFREY O.
Ahhhhh...overall, it's what to be expected at this location unfortunately and I always hope it's gonna get better but that's wishful thinking so where to begin... 1. Online check in process actually worked this time so that's a plus. ðŸ‘ðŸ½ 2. Nobody ever came to hook up the trailer after waiting a good amount of time so I had to do it myself bc I needed to be somewhere. NOT GOOD! ðŸ‘ŽðŸ½ 3. Dropping off the trailer was an even longer wait than picking it up and on top of that someone who came AFTER me didn't have to wait as long and got their trailer checked in and removed BEFORE me...AFTER I already walked inside to let them know I was there to return the trailer...totally unacceptable!!! ðŸ‘ŽðŸ½ðŸ‘ŽðŸ½ Would definitely appreciate some vouchers or at least a free rental next time I need a trailer but this was the worst service by far I've ever experienced in all the years of coming here.Kyle T.
The only thing I didn't like I was not shown my storageregina j. | First Impressions
smaller vehicles need to be availableCheyenne B.
Customer did not leave a comment.CLEMENT L.
Customer did not leave a comment.Alan S.
With the deaths in our family due to COVID over the last few weeks, it has been difficult to try figuring out how to maintain; however, the representatives at Kingwood UHaul went above and beyond to help us.Tranell W. | Overall Experience
Two men directed me to the drop-off area, disconnected my trailer and sent me on my way. There was no waiting, no paperwork, in and out within 3 minutes.neil W.
This Kingwood location is the best! The GM and staff are very professional, friendly and courteous. I would refer this location anytime! Big "Thanks" to SAVANA or SAMANTHA ( sorry I didn't get her name) but she was an amazing customer service representative at this location.Beverly D. | Overall Experience
Great service! Had to call to get receipt, but it was done in a jiffy!RICHARD R.
Keep up the good work overall the management and team member's professionalism and customer service made my experience very pleasant 😀FELECIA R. | Overall Experience
Total rental was done professionally and efficientlySteven S.
Very fast and efficient. Eat check-in.DONALD B.
Customer did not leave a comment.DONETTA P.
Customer did not leave a comment.CHET C.
Awesome job very helpful.RONALD S.
Customer did not leave a comment.Ronald D.
The Uhaul 10 ft. truck had a faulty air conditioner that quit working. I have a documented health condition that makes it very difficult to breathe hot, dry air. When I reported the a/c condition to ask for approval for my brother-in-law to drive the vehicle, the assisant manager was very blunt in declaring that I would be charged for the use of the vehicle. I never even brought up payment or possible discounts due to losing the a/c on a day when the heart index was 105 degrees. There was absolutely no concern for my predicament with the faulty equipment. Based on my dealings with others at this facility, I would still patronize this location but would not feel comfortable recommending it to others.LORI R.
My reservation was not honored Friday evening after I made it on Tuesday. The staff could care less. I had to use something else just to be able to move my son.THEUNIS M.
Customer did not leave a comment.REGINAL S.
The online reservation process is a joke!! We reserved near our house, confirmation sent us to another location rhat wasnt open and didnt have the trailer we needed. Big waste of time and frustrating!MONICA R.
Customer did not leave a comment.viviana C.
Awesome service at a great price. ThanksTimothy G.
Dropped off after-hours, great riding and moving experienceAlexander T.
Truck was clean but didn't run right only used a little more then two hundred miles and used 1 and a half tanks of gas left my wallet in the truck called to let them know and the woman on phone was rude and saying the wallet wasn't in the truck but called back and a man went and found the wallet and was very respectful and said the would put it up for me to get the next daylauren S.
Always recieve top-notch service, price and equipment from this location.GERALD DUANE B.
The employees who helped attach the auto mover were very polite and personable. Trip went well, so they did a great job!Brett F.
Excellent customer service Thank you guys you make may move easyIris M.
Customer did not leave a comment.CHRISTY ELIZABET S.
My hutch should if been turned around to nit drag once in awhile but it was a perfect fitSAVANNAH C.
Customer did not leave a comment.DANA W.
Precise instructions for returning rented equipment are needed for customers renting from U-Haul.SHARON W.
Customer did not leave a comment.lester P.
The truck was beat! There was dents on every corner, tears on both sides of the truck and the front bumper is heald together with pop rivets. Melissa from this location called me up an hour before the truck was due back and started demanding that I return it early because she had rented out to someone else when she didn't have a truck to rent out. When I brought it back the girl that checked it in tried to charge me a fee for put more fuel in it than what it had when I picked it up and then she tried to charge me for a second day even though I brought it back early. The only reason anyone should ever us this location is if it is close enough to save a good deal of money on the milage charge.Jeremy L.
Customer did not leave a comment.WILLIAM CHARLES H.
Customer did not leave a comment.JOHN C.
Rental was very reasonably price but disappointed with quoted drop charge to leave the trailer at destination which would have been closer to the trailer's home state/location. Greater than 12 times the daily rental fee for a drop charge is excessive.KEVIN B.
Melissa helped out tremendously. She kept a positive attitude with too many complications going on around her. I Could not have asked for a better experience renting the truck. Heidi was amazing in helping us return the truck the next day when we could not get /share to work the night before. We were unable to share our location and complete our return. Heidi very pleasantly helped us over the phone. Thank you!MICHELLE CAPRI M.
Customer did not leave a comment.devijae f. | Overall Experience
Customer did not leave a comment.Aniya B. | First Impressions
Customer did not leave a comment.crescencio g. | Overall Experience
The movers I hired did not show up or call.Terry R. | Overall Experience
Size of the storage unit that was reserved was unavailable. There is not an elevator, everything must be carried up stairs.Terry R. | First Impressions
Customer did not leave a comment.KIMBERLY S. | Overall Experience
Great staff at the Kingwood location on Loop 494 and Hwy 69/59 Kingwood TexasSharon H. | Overall Experience
Made moving easier less stressful. Received great advice and tips from personnel. On-line application is awesome.Ramon C L. | Overall Experience
Customer did not leave a comment.DEBORAH K. | Overall Experience
Staff personnel were friendly and professional!Alma R. | First Impressions
The only problem I ever had with them is that my things were there for over 3 years I carried Insurance when I went a few months before I went to go move out I realize that my things were infested with moths. The insurance did not cover my loss I lost a lot of personal things clothing furniture so forth so I was very disappointed about that still am as matter fact. Cuz when I finally move my stuff out and move them my new home in my new garage I'm still unpacking things and they're still moths infested in my things so I'm very disappointed.Joy K. | First Impressions
I didn't give it the top rating because I wasn't offered an option for refund of in advance rent paid and move out a week later. That really sucked because I am still unemployed and had a chance to move to a friends that provided space for my stuff, allowing me to save 100 dollars now that my unemployment benefits recently ended.Angela h. | Overall Experience
After a mishap in the system, and a lack of help from corporate, James did everything he could to rectify the issue. His customer service was tremendous! Corporate on the other hand should reconsider how they train their corporate level associates on how to treat customers. Really poor hospitality.Joshua B. | First Impressions
Customer did not leave a comment.Donna D. | Online Move In
The staff was very polite and helpful! Didn’t have any problems, they were fast and efficient.JENNIFER ANN L. | First Impressions
Mrs.Ann and the mechanic!!All the staff are very friendly and helpful!!👍👍Shalanda B. | First Impressions
Came in and out a few times for vehicles, trucks, boxes, and storage. Team was extremely helpful and friendly at all times. Worked with James the most and he was always great and went above and beyond. Thanks!johnathan g. | Overall Experience
I really appreciate that your employees treatment with me were respectful and helpful.Maurisa C. | Overall Experience
Thank you.Eddy F. | First Impressions
Customer did not leave a comment.Sharon P. | Overall Experience
They know their business well.Ramon C L. | First Impressions
Customer did not leave a comment.Melissa S. | First Impressions
Customer did not leave a comment.betty F. | First Impressions
Customer did not leave a comment.LOLITA B. | Overall Experience
Customer did not leave a comment.Kimberly J. | Overall Experience
I would have liked to have a saying in the unit. It was automatically selected for me. I would have preferred a lower level unit.Enya R. | Online Move In
Outstanding Customer Service.ronald w. | First Impressions
Customer did not leave a comment.jordan r. | Overall Experience
Customer did not leave a comment.Jessica T. | First Impressions
Customer did not leave a comment.LOLITA B. | First Impressions
They would not adjust our rate after we cleared out one of the two units we were renting, but they did mark the same empty unit as available to rent.Alvin B. | Overall Experience
Customer did not leave a comment.Melissa M. | First Impressions
Customer did not leave a comment.EUGENIO V. | First Impressions
Customer did not leave a comment.Larry U. | Overall Experience
Staff were very respectful and handyMaurisa C. | First Impressions
Customer did not leave a comment.DEBORAH K. | First Impressions
I cannot access my unitTaylor M. | First Impressions
This has been a wonderful experience. The complete staff have been helpful and courteous. I would highly recommend this location if you are needing any storage. The gentleman at the desk was quick with it, and really gave me a good experience. Thank you for being here for me during this time. Keep up the great work!ROCHELLE J. | First Impressions
On my move in date I met with Mr James he showed me good customer service and one night I came after hours to my storage and he was just a phone call away to help me understand how to use my access card thanks.linda b. | First Impressions
I think you need more people working the front office every time I had to go in there I had to wait in line over 10 to 15 minutes because they are on the phone making reservations for trucks and answering a lot of questions and I feel if I am there in person I should be tended to first and the person on the phone should be placed on hold.cheryl c. | Overall Experience
Well ventilated, great prices and 24/7 access. Can’t beat that !Keyla L. | Overall Experience
They are all amazing!!Brandon C. | Overall Experience
I had made a reservation about 2 weeks ago that was not in the system, which made us have to use two units, in worse locations, and purchase another lock. But, other than that issue, the staff was helpful and professional.johnathan g. | First Impressions
Customer did not leave a comment.Sharon P. | First Impressions
Customer did not leave a comment.nakiya w. | Overall Experience
Melissa provided excellent customer serviceIkea M. | First Impressions
Customer did not leave a comment.ANTHONY N. | First Impressions
My only issue was the close out process. We cleaned out our unit and had to leave town and the office was extremely busy, we could not wait around. I tried to call the next day and never could get anyone on the phone to help.Carol M. | Overall Experience
Melissa is super friendly and helpful!Carol C. | First Impressions
Storage building to smallTerry N. | First Impressions
Customer did not leave a comment.Minnie H. | First Impressions
Customer did not leave a comment.Lashanner J. | Online Move In
Customer did not leave a comment.shane w. | Overall Experience
Customer did not leave a comment.Denise H. | First Impressions
The worst part about it so far has been that I originally was not told the “free first month” was only for a 2nd floor storage unit. I wasn’t told this until the day before I moved-in. I was also told 24 hours before my move-in that the size unit I wanted was not available. I should’ve been told this long before. I had to get a smaller unit, on the 2nd floor, and I’m hardly able to access it. My login card and code do not work, and the office people could not figure it out and ultimately weren’t able to get me one. With hours closing at 10 and my work schedule weird, that kinda sucks. I would not recommend this location. The people have been friendly, but the operations are not smooth at all.Denise H. | Overall Experience
Customer did not leave a comment.jeffery f. | Overall Experience
Need to fix pin access on bldg c. Need to have a trash can in buildingsladonna b. | Overall Experience
Customer did not leave a comment.jerry w. | Overall Experience
Customer did not leave a comment.cheryl c. | First Impressions
Customer did not leave a comment.Tiffany T. | First Impressions
Customer did not leave a comment.Elita R. | First Impressions
Customer did not leave a comment.Sylvia M C. | Overall Experience
James and his staff were very helpful and accommodating as they typically are. I will continue to use this U-Haul store for my needs as long as James Zipperer is managing it.SAMUEL W. | Overall Experience
Customer did not leave a comment.Delores B. | Overall Experience
Customer did not leave a comment.Lindsey N. | Overall Experience
Staff, facility and even the bathrooms are exceptional. I recommend u-haul storage to friends oftenShannon M. | Overall Experience
Customer did not leave a comment.JUAN M. | First Impressions
I love ❤️ the people that work they need a rise thanksConstance B. | Overall Experience
Mr. James is the best. Extremely helpful , caring and selfless. I would definitely recommend this location to friends and family.Maya D. | Overall Experience
Customer did not leave a comment.Rachel F. | Overall Experience
Excellent customer serviceLINDA L. | Overall Experience
Not one employee was wearing a mask. When i walked in two employees stood there talking and when the third employee walked in he said, “help her”. I reserved a furniture dolly and didn't receive it and nothing was mentioned about a credit, although once I mentioned it it was credited. I was given a truck with 7/8 tank of gas and when i turned it back in it was reported that it was empty, i drove less than 10 miles and also put more gas in so someone had to verify. Why not just start the day with the tanks full and the customer return it the same way. 7/8 is not the easiest to guess.Rhonda S. | Online Move In
Good experience. Good Mgrs.Greg T. | Overall Experience
Friendly staff and management. Clean premises and facilities.Samuel G. | First Impressions
Customer did not leave a comment.David C. | First Impressions
Customer did not leave a comment.david m. | Overall Experience
I didn't have a lot of experiences with staff, but what I did was excellent. Same with the storage facility, well maintained, easy to access and safe at night. I think my only complaint is the lack of an elevator or something to access the 2nd floor with heavy loads. We had heavy boxes both up and down which was a hassle.Anna V. | Overall Experience
I want to thank everyone for being friendly and helpful, I had just moved from Nyc to Texas and their kindness and always so helpful when I needed something. Especially Mr. Chris dont know his last name but he is a awesome person and having someone like him just makes the storage a secure and confortable place. Thank you so much and definitely I will recommend a friend of your facility.Teresa A. | Overall Experience
Ended my storage unit on the 20th of the month and had to pay the full month. Think it should have been prorated.Bruno W. | Overall Experience
I rented a 5x5 unit from Kingwood, preparing for my upcoming move. They were busy, I was shown the unit's location, left with a stair ladder which I personally didn't feel comfortable climbing; told to check the unit and put the cumbersome ladder away myself; then meet back inside to get my access card (which I had to stand in line Again to recieve). He asked was the unit okay, I said, "We'll see after the 1st. I'm moving from a 25 x 10 unit of 4 years and will still need to keep a storage unit of some size.". I was told that other, larger units were available if needed, and I left the store with that 'option'. I was left a message 2 days later, and again on day #3 because I hadn't gone back and placed a lock, or any items into the storage unit yet. The number I was called from was unmanned? I never reached a live person at the Kingwood store... *Note* Most people move on or about the first of the month, which landed midweek just last week. I also specified After the 1st... Moreover, There was no call to alert me to the fact that the inconvenient, 2nd floor, 5x5 unit, accessible only by a jagged step ladder at Kingwood U-Haul was cancelled- exactly 2 weeks & a day into the 1 month rental... Thanks for the survey to let me know of the cancellation. More accessible units/contracts exist... The helpful, friendly, busy, Kingwood staff could've called/left a message first.FELECIA T. | Overall Experience
Customer did not leave a comment.Patricia K. | Overall Experience
Brent took care of everything for us. He is very courteous and professionalRobbie C. | First Impressions
Customer did not leave a comment.Patricia K. | First Impressions
Great customer servicejulia h. | Overall Experience
Jovannie was excelllent in helping my family get set up. We were displaced from hurricane Laura and he did everything he could to make the process smooth. Please give this brother a raise or bonus!Thomas D. | First Impressions
khrys very friendly helpfulANGEL C. | First Impressions
I am very satisfied with the rates and overall serviceDeborah L. | First Impressions
Ann and Steve were extremely helpful both with renting my storage unit and with returning my truck. I am extremely happy thus far with choosing to rent with them.Lindsey N. | First Impressions
The staff was friendly and understood me.Sylvia M C. | First Impressions
Customer did not leave a comment.Angel W. | First Impressions
Customer did not leave a comment.Constance B. | First Impressions
Kayla was very helpful and informative.Alvin B. | First Impressions
This is my first time renting from u-haul Staff was very helpful. Would do it againMary G. | First Impressions
Excellent service/attention plus the flexibility of after hours access.leopoldo c. | First Impressions
The service provided by Ms. Mosley (sp) was above and beyond. She worked to ensure we had the size storage units we needed in the same building.Kenneth C. | First Impressions
Friendly, helpful staff.Tracey C. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!