The Storage Center was really convenient and I never had to worry how safe my furniture was. Thank you U Haul for being so kind.
CARL SIMON | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Lafayette
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location always seemed short staffed and always took a long time to get help
DAVID DIETZWAY | Overall ExperienceVery Good service!
Lionel Alexander | Overall ExperienceThis was a weather-related problem in the facility. Not their fault. Leaks are always a problem to locate origin of the outside entry of the water. The problem was getting more help than the local staff. There was supposed to be some, but they were hard to schedule, and then didn't show up at all. So it was just the two local women who had to do the move for/with me. They were very courteous and helpful. The only remaining problem is a tapestry loom that is at the front, when it should have been put further back, preferably against the back or side wall so it could stand up properly, and not be in the way for further shifting of contents.
EMILY LUCILE WILEY | First ImpressionsStaff was okay some were friendly but all my belongings and brand new furniture was damaged by pest & rodents I am very unsatisfied with my service I know some things they can’t control but I put to much money into it this place for my items to just be destroyed
Kaylyn Benoit | Overall ExperienceThere was water on the floor and in my locker. I can not have water near my things also there was mold on sone of my stuff which I took home. This is one of the reasons I left. The other was just wanted to save some money.
Brad Kemp | Overall ExperienceWe left and went back to our old storage place because this place had roaches and mold got onto some of our things. Even though this storage place isn’t climate controlled it definitely felt like that. It was not clean when we would go there and 9 out of 10 times had an odor when we would come check on our things.
Brittany Sheppard | Overall ExperienceHaving a dumpster for customers to use would be extremely helpful. The parking lot always has trash flying around because there is no place to discard trash. We have picked up countless screws in the parking lot. With the amount of money charged for rent, I think a dumpster would be justified.
Thomas STELLY | Overall ExperienceCustomer service sucks. Staff needs to learn how to communicate properly with customers
stesay Brooks | Overall ExperienceThanks for the helpful and great service!
Trudy Lafleur | Overall ExperienceI would like to rate this experience better however I just got back from visiting with my mother on her death bed from cancer I moved everything I own into your facility however I'm suppose to be at work for 5:30am and my clothes are in my unit and I've tried my code that worked on October the 6th because I tried it to make sure it worked because 2 other customer were complaining about their codes denying them well apparently that's just how thos location operates in a VERY inconvenient way it isn't 11pn 2am it was 7:07pm when I drove up and one panel denies me access and the other door says I'm not checked in but I am checked in in a very inconvenient way. Now I will have to miss work and not get paid which I really need right now because in approximately at most 2 weeks I will have my mom's funeral to attend. This is extremely poor business and horrible service I am very VERY unhappy and a very disappointed and dissatisfied customer so much I am regretting my choice in storage units now and will never suggest anyone coming here
lisa bernard | First ImpressionsThe staff was very friendly and got me into a unit quickly. I always had access to my unit when I need to add or remove things. I would definitely rent from them again!
Jaylin Collins | Overall ExperienceStill waiting on refund of deposit.
DERRICK BROWN | Overall ExperienceMy name is Stesay Brooks. She misspelled my name and wasn’t very friendly. Staff was on their phone and really didn’t want to show me where the storage was, I asked twice and waited for a response.
stesay Brooks | First ImpressionsNone
Steward Edwin | First ImpressionsMassive roof rat problem. All my belongings were ruined
BRANDI MAXWELL | Overall ExperienceI was locked out of the storage facility on several occasions when it was supposed to be open. The climate was always a higher temperature than the controlled. It smelled like dog food? And the elevator was broken when I moved in. Also I had a unit in the direct sun light so it was always very hot.
Gloria Church | Overall ExperienceBecause they wouldn't let me drop the truck and trailer there. If they let me drop off they said the price is double, and they made me go to another uhaul which ate up the little miles they give you. Hated it and will never use uhaul again
adam levine | First ImpressionsThere were long lines.
Annie Clark | First ImpressionsI had to wait over an hour to finally get into the building where my storage was held. Keep in mind, I drove 7 hours straight to get to this destination and it’s as if nothing was adequately prepared for me. I was inconvenienced heavily, and so were the individuals that arrived to this branch to assist me in moving my things into storage. There was also a large rat just crawling on the wall on a unit nearby. I’m still highly disappointed and dissatisfied with my services yesterday.
Sarah Pierre | Online Move InAccess code doesn't work and I have no access to the storage unit I've been charged for.
Colin McRae | Online Move InVery helpful staff!!
nicole washington | First ImpressionsThe gentleman was very polite and helpful.
Sean Stephens | First ImpressionsWater on the floor upstairs and had water in my locker downstairs with mildew on one of my chairs.
Brad Kemp | Overall ExperienceWill use next time again
Trudy Lafleur | First ImpressionsBlack entry door needs a way to allow door to remain open such as a stopper. Each time I tried to enter I had to hold door open with one hand and try to pull hand truck with other hand. Door kept slamming on my load and knocking it off. Also the pest control black box was too strong for my small unit. It gave me a headache and I could still smell and taste it 30 minutes after leaving. I removed it and put in hallway. I had already advised staff that it was too strong and he said housekeeping would take care of it.
rose gaines | First ImpressionsI was impressed with how clean the facility was.
Mary Vigurri | First ImpressionsI will chose uhaul everytime
Mahalia Butler | Overall ExperienceStorage was not updated and the crew stole all my things.
keisha Arceneaux | Overall ExperienceEverything was great. I did have one concern, the access door to the facility opened without me having to put my entry code in. They have lots of cameras to identify any wrong doing but the security of the door code is still important.
CHRIS J. BROUSSARD | First ImpressionsBrock was so helpful!
Jacqueline Grey Clostio | First ImpressionsI forever choose uhaul for rentals! The staff are hard workers and bring fast service Could greet customers a lil better
renee landry | Overall ExperienceThis storage rental was my greatest experience when it comes to storage units and auto transports. The staff is always friendly, helpful and polite. I’ll always use U haul for service because it’s a name that I’ve grown to trust.
Dewan Jenkins | Overall ExperienceI can’t thank yall enough for everything! Great safe place!
Brandy Girouard | Overall ExperienceVery clean and safe units.
Emilie Saboe | Overall ExperienceThere was a large line of people and no one was being served for awhile and the office was empty for a while. Needs more staff. The guy that ended up helping was nice but clearly understaffed.
Claire Gilbert | First ImpressionsThis U haul site is awesome. Have never had any problems👍
Linda Zeringue | Overall ExperienceThank you so much Mr Brock for being so kin during this difficult time.
Monsanto DAY | Overall ExperienceGood people! Interpersonal skills awesome! No issues!
Gwinette Pierce | Overall ExperienceMr Brock was so professional and efficient. He was very patient, polite and caring during a difficult time. Thanks a million uhaul!
Monsanto DAY | Overall ExperienceService from the manager on duty was great. Really nice guy and helpful.
tyrell marks | Overall ExperienceThanks for the good service
MARSHALL MOORE | Overall ExperienceThe staff were extremely helpful as I was getting into a facility that my recently deceased wife had set up before I could move to Lafayette. We had meant to get by there together, but she had been too sick. Excellent team led by Ethan Fredette.
Steven Smith | First ImpressionsThanks for help in understanding I had to move out a little later due to Covid illness!
Marcelle Foret | Overall ExperienceRates are too high. Had the smallest storage unit and price went up twice during the duration I had the unit. There is no advance warning before the facility goes up on the price. As soon as the rate increased a 2nd time I moved my things out.
anne schoen | Overall ExperienceEasy to load and unload. Smaller units were not available, had to rent 10 x 10 kind of pricey.
John Harper | First ImpressionsWill always bring my business back great fast and friendly service
ROCHELLE DAVIS | Overall ExperienceCouldn't have asked for anything better. Thanks for everything,
Samuel Ball | Overall ExperienceThe salesman in the front who assisted with assigning me a storage unit was very rude and was not helpful. He told me there was a lock in the unit but after we hauled all of our stuff upstairs to the unit, there was no lock. Then when we went to tell them there wasn’t a lock in there, they told me I had to buy one. Bad experience.
Abigail Gagnard | First ImpressionsThe staff told us that we weren't eligible for free storage after renting a U-Haul from them, then they charged us for en extra day rental and said they would refund us and never did and it is very hard to reach someone with customer service for your company.
Zenovia Wallis | Overall ExperienceThe representative told me that I wasn't eligible for first month free when I got an email saying that I was.. he then charged me for an extra day when I got to the facility and unloaded my belongings..We had just gone through Hurricane Ida and my apartment was deemed uninhabitable and we are homeless at the moment and we didn't expect to not have any sympathy shown but instead treated that way..
Zenovia Wallis | First Impressions"Climate control" unit is warm
Traci Gayratov | First ImpressionsThe front desk guys and girl were very calm and professional even though they seemed busy each time. Very good job 👏
Jennifer Craft | Online Move InHi, this is my very first time renting a storage and I will say it was interesting to say the least. I arrived to center and I entered the store for check in. The rep who served me was friendly but he did not mention anything about the convenient lock for buy storage. I picked up a lock and the rep charged for the lock. I came to the place along and no one on the staff offered any help with lifting anything heavy onto the moving carts which I realize is not really in their job description but it would have been nice to at least be offered. It was just a ok experience for myself. I would just invite a friend to come if they really need space. Thanks for the storage.
Netta Beatty | First ImpressionsOnly one problem. Staff should inform customer to use glass doors first for access and give lock at desk instead of saying it’s in unit(which it was not).
Emilie Saboe | First ImpressionsEverything U-Haul did in helping my move was met by such friendly people. From West coast to the Deep South, the truck we rented did not falter. We all moved effortlessly. Thank you U-Haul.
JUDITH ANN ROBINSON | Overall ExperienceEverything was perfect. The staff was GREAT they did everything they could do to help me and I couldn't have asked for anything better!
Samuel Ball | First ImpressionsExcellent staff and facility. Very helpful folks. I’ve used UHaul in 5 states, best one so far!
Judith Rizzo | Overall ExperienceAlways friendly and nice at local Ambassador store. Customer Service at 1-800 was also friendly and attentive. Great experience all around.
John Touchet | Overall ExperienceGm talk to ppl.like he don't want to be there
Dwight Rutledge | Overall ExperienceThis Lafayette facility offered us a free month's worth of storage after Hurricane Laura destroyed our home near Lake Charles. We continued our lease for six months. Worth the drive.
lisa Baudoin | Overall ExperienceThe only reason we left was because my son has a storage unit where he lives!! Thank y’all for the excellent professional service that y’all provided to us at all times!!
Sandra Barras | Overall ExperienceThe staff were second to none.
Joseph Penick | First ImpressionsVery clean facility. Professional and helpful staff. I’ve been to several other U-Hauls around the country and Lafayette’s U-Haul on Ambassador is by far the best!
Phuong Bui | First ImpressionsI appreciate the service and thank you.
Troy Gilton | Overall ExperienceThe lady who did the paperwork was not knowledgeable and did not pay attention . She had to ask the other agent about almost every line of the contract. When the contract was FINALLY ready, almost an hour after we began, she had entered the wrong size unit and it took an additional half hour to get THAT straightened out. This does not appear to be rocket science or brain surgery. It made the whole process aggravating \, took entirely too long, and was stressful.
Michael Winski | First ImpressionsVery COVID-19 safe clean environment and very helpful friendly staff.
Jo McMullen | First ImpressionsPoor air quality inside the storage facility. Stored leather furniture which had only been there for 3 months was full of mold when I emptied the storage unit last week. The worst climate-controlled storage unit I have ever had. Would have probably been better off keeping the furniture in a barn somewhere.
ROLAND LOUQUE | Overall ExperienceMy experience was Great, a very convenient location! I would recommend this location to anyone!
GWENDOLYN PATTERSON | First ImpressionsWe are hurricane Laura victims and we were able to salvage what we could and put it in storage. The mth free was a HUGE help and we are thankful for UHaul.
Latonya Arvie | Overall ExperienceHuge thanks to Dwight and Brock for helping me with everything!!! Excellent customer service
Hanadi Richard | Overall ExperienceClean and near UL. You all were there when we really needed somewhere to store my child’s personal items. Thanks
Jerome Sampson | Overall ExperienceStaff was very helpful and friendly.
anne schoen | First ImpressionsThe young lady who helped me with Was excellent
Norman Boutte | First ImpressionsThe staff is always friendly and helpful. The facility was immaculate.
Elaine Strickland | First ImpressionsGreat
JOHN COMEAUX | Overall ExperienceFacility very clean. Staff very helpful and friendly.
Shirley Richard | Overall ExperienceBryce and Brock Breaux and also a young man named Dwyer were all so helpful and very professional. A+++ for this facility. We rented a storage space and then a trailer to move out. Great service.
Sharon Rue | Overall ExperienceGreat experience
Sharon Manning | Overall ExperienceVery nice and helpful customer service employees-
Candace Khalifa | First ImpressionsStorage facilities hallways too narrow to get sofa into storage unit, Had to bring sofa back with us causing more mileage, also could not get into facility with passcode, delaying completion
patricia Estave | First ImpressionsFriendly and excellent customer service
Nathan Baker | First ImpressionsKind and considerate staff makes all the difference.
Scott Young | First ImpressionsEveryone was very friendly and worked to give us a good experience.
Sharon Manning | First ImpressionsService is always slow every time I need help.
Jamekia Colbert | Overall Experiencevery helpful and very clear instructions thank you
ROSE SPELL | First ImpressionsService agent was timely, polite, and helpful.
Sue Charbonnet | First ImpressionsConvenient, affordable and well maintained property.
matthew shelar | Overall ExperienceLove that we had access to tons of carts! Love that the loading dock by the door is elevated - makes the loading/unloading easier! Love the temp in the climate controlled area was cool!
Sue Charbonnet | Overall ExperienceThe manager is so arrogant, it makes me wonder if his father ownes that business. Now, with that being said, the other staff was helpful and nice. I would definitely not go back.
barry posluszny | Overall ExperienceI arrived at 20 minutes before closing, but cashiers were stressed as customers were complaining units they just rented had locks on them. Ditto on one I rented. Also, my PIN # was not activated.
Madeline Caruther | First ImpressionsFriendly staff was helpful in my move answered all questions.
Julia ONEAL | Overall ExperienceI would really like to thank the corporate management team for all of their help and support. Mr. Dwight Farr has been a blessing to me - pleasant, kind caring young man. Special thank to Jerry & Dwig
Michelle Rather | Overall ExperienceStorage building was clean but there were a few times that I was unable to access my unit after hours do to security issues with u haul. Since I paid extra for 24 hour access, I gave 3 stars.
Erika Gilbert | Overall Experiencefriendly staff
Randall Sexton | First ImpressionsI had a o unload my vehicle by myself I don’t know if this is new but very disappointed.
John Mistretta | First ImpressionsNicholas was very informative and knowledgable about the facility, plans, and other concerns I had about the storage unit. He did a great job!
Nicholas Darbonne | First ImpressionsVery helpful and polite staff. Answered all my questions and I left very satisfied.
Wyoming Offshore LLC | Overall ExperienceEverything went smooth. Thanks
Kim Thibodeaux-Doucet | First ImpressionsI wasn't allowed to use the on site dumpster not to mention I was rushed to get my things out of my unit and customer information is not stored accurately or passed along properly.
Tiffany Oliver | Overall ExperienceShouldn't cost extra for 24 hour access.
PETER JOHN RESWEBER | Overall ExperienceVery professional helpful and organized!
Christina Larriviere | ReservationI pick my all my belonging and close my unit at the office left there and forgot my motorcycle pipe which were brand new $ 500.00 called the next day all day long no response they stole them
Robert Soileau | Overall ExperienceSome of the staff, specifically an assistant manager when this unit was first rented, was rude and less than helpful. Also, UHaul's inflexible rule are a problem.
James Reichard | Overall ExperienceExcellent facility, would recommend and use again.
SYBIL HEBERT | Overall ExperienceVery excellent service
REYNA BATES | Overall ExperienceNone..all was good
Amanda Dartez | Overall ExperienceGreat staff
NED SONNIER | Overall ExperienceI always felt my belongings were safe and secure. Everyone I spoke to was friendly and helpful. I would recommend this facility.
MADONNA PATIN | Overall Experience