Customer Reviews for U-Haul Moving & Storage of Lafayette

4545 reviews

3700 Ambassador Caffery Pkwy   Lafayette, LA 70503
(In Front of Acadiana Mall)

(337) 993-9898

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(337) 993-9898

3700 Ambassador Caffery Pkwy
Lafayette, LA 70503
(In Front of Acadiana Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
4.0

When renting the uhaul. I wasn't sure of how many miles I was going to be using. So the guy said estimate, we only charge you for what you use. I used way less. But upon returning the new guy charged me full price of my estimate. I found the guy on renting it, to be helpful and doing a great job. Now the guy when I returned it, I find was lazy. He didn't want to do a check in. He made a face when, I said I needed a receipt. Very unprofessional

STEVEN W. 
Rating:
1.0

Customer did not leave a comment.

Brianna P. 
Rating:
2.0

Gm talk to ppl.like he don't want to be there

Dwight R.  |  Overall Experience 
Rating:
5.0

Ambassador was good but it took three locations to finally secure a truck I made reservations at the kaliste saloom location I get there and the truck was running late and they couldn't get another They made a reservation to the Johnston st location and they were closed plus they made reservations for a truck that wasn't even available there. I get to ambassador location there system/pos crashes in the middle of my transaction So it was rough before it was better but ambassador location went above and beyond to make sure I didn't leave without a uhaul

MELANIE S. 
Rating:
5.0

Customer did not leave a comment.

HAROLD G. 
Rating:
4.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Shelley D. 
Rating:
5.0

Customer did not leave a comment.

lisa e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
5.0

Help and service were excellent

Vince C. 
Rating:
5.0

Customer did not leave a comment.

ALICIA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daquisha J. 
Rating:
5.0

Customer did not leave a comment.

DONNA T. 
Rating:
5.0

Customer did not leave a comment.

BERNARD L. 
Rating:
5.0

Everything was perfect

RONNIE M. 
Rating:
2.0

Customer did not leave a comment.

Gerald M. 
Rating:
5.0

Great service & good equipment

KEVIN S. 
Rating:
4.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

awesome customer service

TELISA R. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
1.0

The person at the Anytime storage location was very rude and would not help me. I am a disabled Veteran

MICHAEL B. 
Rating:
3.0

Rental truck assigned to me had over 170K miles on it and it showed its age. Although I was promised an emailed receipt, I have never received one.

James Z. 
Rating:
5.0

Customer did not leave a comment.

JORGE M. 
Rating:
4.0

Customer did not leave a comment.

DENNIS V. 
Rating:
5.0

Customer did not leave a comment.

GBENGA A. 
Rating:
5.0

Everything was perfect. Exceeded my expectations. Very friendly and courteous.

RONNIE M. 
Rating:
4.0

The truck was clean. However, the truck needed to be aligned, it pulled to the right very hard. The headlamps were EXTREMELY dim, there was no fluid in the wiper tank and the windscreen was very dirty. The vehicle was very difficult to drive at night for these reasons

Jerry B. 
Rating:
5.0

I had a difficult time trying to find the equipment number for the vehicle. The instructions weren't correct. It told me that it was in the left corner but it wasn't. Other than that, I had a good experience

Kaitlin F. 
Rating:
4.0

Customer did not leave a comment.

lindsay H. 
Rating:
5.0

Customer did not leave a comment.

Martin A. 
Rating:
5.0

This is the second time I have rented a truck in two weeks and they have always been very accommodating. This the only way to go when making a move for a family member.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Isaac L. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA A. 
Rating:
4.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

SHANNON B. 
Rating:
5.0

Customer did not leave a comment.

Ross K. 
Rating:
5.0

good and friendly service

LASZLO J. 
Rating:
5.0

Driver door did not close properly and caused a very loud whistling sound while on highway.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

LANIE V. 
Rating:
4.0

The trailer I got had chains that were way too long and had to be hooked up different from normal in order to keep them from dragging the ground.

RAGON L. 
Rating:
5.0

Ordinance

VICTORIA J. 
Rating:
5.0

Always use a company location whenever possible due to the top flight service provided by knowledgeable staff.

ROGER G. 
Rating:
5.0

This Lafayette facility offered us a free month's worth of storage after Hurricane Laura destroyed our home near Lake Charles. We continued our lease for six months. Worth the drive.

lisa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wILLIAM D. 
Rating:
4.0

Customer did not leave a comment.

ALLEN P. 
Rating:
5.0

Customer did not leave a comment.

LASHAWN K. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Everyone was very friendly!

ANNE S. 
Rating:
5.0

Customer did not leave a comment.

Danny G. 
Rating:
5.0

Customer did not leave a comment.

Marlene N. 
Rating:
5.0

The only reason we left was because my son has a storage unit where he lives!! Thank y’all for the excellent professional service that y’all provided to us at all times!!

Sandra B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andre B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

The guys at this location were very nice.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

JERROLD J. 
Rating:
2.0

Dirty truck. Ill attentive staff. Difficult to enter/exit site due to traffic.

tim K. 
Rating:
4.0

Customer did not leave a comment.

DAMONE L. 
Rating:
4.0

Clean the units better !

ALLEN P. 
Rating:
5.0

Customer did not leave a comment.

Amy P. 
Rating:
5.0

The UHaul person was not wearing a mask and wanting to speak very closely to complete return info.

Marybeth D. 
Rating:
4.0

Customer did not leave a comment.

RODNEY B. 
Rating:
5.0

Staff is very cordial & efficient !

JOHN S. 
Rating:
1.0

Customer did not leave a comment.

NATALIE B. 
Rating:
5.0

Customer did not leave a comment.

TRENT R. 
Rating:
5.0

I received an email stating I had to bring my truck in for an inspection. I was not happy about it but complied. I was good that I brought my truck in because I had a burned out fuse on the trailer running lights connection. Very happy about total rental package.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

RANDALL T. 
Rating:
5.0

Great people! Simple process! Great product!

CHAD B. 
Rating:
5.0

Staff very friendly and professional. Truck was clean and well maintained.

NOAH S. 
Rating:
4.0

Provide a thorough walk around. Make sure mirrors will adjust.

ANDRE G. 
Rating:
4.0

Customer did not leave a comment.

KIM D. 
Rating:
2.0

Tow equipment was not secured properly. Originally my truck was left in Park when I tried to move. Then, when we were about 20 miles into the trip, we were flagged down by a young man who informed us that the straps were off of our tires. He was kind enough to put them back and tighten them down for us. We checked them when we purchased gas and they seemed, to our eyes , to be ok . We stopped in Toomsuba, Al and were told by a trucker that the steering wheel was not tied down so that the wheels would not turn and they continued to turn causing the straps to come loose again. Also caused my tire to deflate. The trucker used his straps to tie them down and aired up my tire. This cost us $75 which was a lot less than it should have costed.

Norma F. 
Rating:
3.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

After my pickup problems, I had no other issue with UHaul. I very much enjoyed the UHaul Go, where I could drop off the truck when I wanted and check in online. This is enjoyable and well done.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

Dedric L. 
Rating:
5.0

Customer did not leave a comment.

melissa D. 
Rating:
5.0

They were extremely helpful. I needed to extend the rental because of issues on my end and they helped by letting me keep the rental until my problem was resolved.

ROBERT K. 
Rating:
5.0

Everyone was so pleasant and nice. Definitely will rent again!!

KAMIKA B. 
Rating:
5.0

Customer did not leave a comment.

JARED P. 
Rating:
5.0

Great customer service, explanation, and detail

JARED L. 
Rating:
5.0

Customer did not leave a comment.

Cody A. 
Rating:
4.0

Lock box location should be added in your app when retrieving the keys. Also customer service should not take over 1 hour to answer a call. Your app should let the customer change the drop off location. This location was great as well as the staff.

Martin T. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

Ridge L. 
Rating:
5.0

No improvements I can think of.

JOSHUA C. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
4.0

Customer did not leave a comment.

CARLECIA M. 
Rating:
5.0

Great experience

CAROL C. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

DAVINNE C. 
Rating:
5.0

谢谢

WEIHUI S. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas W. 
Rating:
5.0

Customer did not leave a comment.

Ronnie R. 
Rating:
5.0

I first had scheduled a pickup at B & S dry ice sales on pinhook rd. I had placed my reservation Tuesday for the Saturday. I received a text notification, no call, the Friday afternoon before saying my reservation was canceled because the truck had a flat. No attempt was made by them to correct this. I called Ambassador Caffery location, and they did not have any trucks available at the time. About an hour later, they called me saying someone had upgraded and there was now a truck available for me. I would rate this Ambassador Caffery location as above and beyond in customer service, and the original place I reserved at, B&S Dry Ice Sales as the worst possible service.

BRITTANY P. 
Rating:
4.0

Customer did not leave a comment.

ZEKE D. 
Rating:
3.0

I was told in Lafayette that I was not to be charged when I arrived in St. Cloud even though in extended the need for the trailer. I was charged over $200. I move every 6-12 months and I will not use U-Haul again.

Nicholas G. 
Rating:
5.0

Miss Patin helped me and was super nice. I don't u haul everyday so helps for people to be helpful to others.

Boun K. 
Rating:
5.0

Customer did not leave a comment.

ken A. 
Rating:
5.0

The staff were second to none.

Joseph P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charlesha C.  |  Overall Experience 
Rating:
5.0

Very clean facility. Professional and helpful staff. I’ve been to several other U-Hauls around the country and Lafayette’s U-Haul on Ambassador is by far the best!

Phuong B.  |  First Impressions 
Rating:
5.0

I appreciate the service and thank you.

Troy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael E.  |  Overall Experience 
Rating:
2.0

The lady who did the paperwork was not knowledgeable and did not pay attention . She had to ask the other agent about almost every line of the contract. When the contract was FINALLY ready, almost an hour after we began, she had entered the wrong size unit and it took an additional half hour to get THAT straightened out. This does not appear to be rocket science or brain surgery. It made the whole process aggravating \, took entirely too long, and was stressful.

Michael W.  |  First Impressions 
Rating:
5.0

Very COVID-19 safe clean environment and very helpful friendly staff.

Jo M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE P.  |  First Impressions 
Rating:
1.0

Poor air quality inside the storage facility. Stored leather furniture which had only been there for 3 months was full of mold when I emptied the storage unit last week. The worst climate-controlled storage unit I have ever had. Would have probably been better off keeping the furniture in a barn somewhere.

ROLAND L.  |  Overall Experience 
Rating:
5.0

My experience was Great, a very convenient location! I would recommend this location to anyone!

GWENDOLYN P.  |  First Impressions 
Rating:
5.0

We are hurricane Laura victims and we were able to salvage what we could and put it in storage. The mth free was a HUGE help and we are thankful for UHaul.

Latonya A.  |  Overall Experience 
Rating:
5.0

Huge thanks to Dwight and Brock for helping me with everything!!! Excellent customer service

Hanadi R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dawn C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cleber R.  |  Overall Experience 
Rating:
5.0

Clean and near UL. You all were there when we really needed somewhere to store my child’s personal items. Thanks

Jerome S.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly.

anne s.  |  First Impressions 
Rating:
5.0

The young lady who helped me with Was excellent

Norman B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Samantha D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Desmond W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

patricia E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Samantha D.  |  First Impressions 
Rating:
5.0

The staff is always friendly and helpful. The facility was immaculate.

Elaine S.  |  First Impressions 
Rating:
5.0

Great

JOHN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Penny C.  |  Overall Experience 
Rating:
5.0

Facility very clean. Staff very helpful and friendly.

Shirley R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ashlynn J.  |  First Impressions 
Rating:
5.0

Bryce and Brock Breaux and also a young man named Dwyer were all so helpful and very professional. A+++ for this facility. We rented a storage space and then a trailer to move out. Great service.

Sharon R.  |  Overall Experience 
Rating:
5.0

Great experience

Sharon M.  |  Overall Experience 
Rating:
5.0

Very nice and helpful customer service employees-

Candace K.  |  First Impressions 
Rating:
3.0

Storage facilities hallways too narrow to get sofa into storage unit, Had to bring sofa back with us causing more mileage, also could not get into facility with passcode, delaying completion

patricia E.  |  First Impressions 
Rating:
4.0

Friendly and excellent customer service

Nathan B.  |  First Impressions 
Rating:
5.0

Kind and considerate staff makes all the difference.

SCOTT Y.  |  First Impressions 
Rating:
5.0

Everyone was very friendly and worked to give us a good experience.

Sharon M.  |  First Impressions 
Rating:
1.0

Service is always slow every time I need help.

Jamekia C.  |  Overall Experience 
Rating:
5.0

very helpful and very clear instructions thank you

ROSE S.  |  First Impressions 
Rating:
5.0

Service agent was timely, polite, and helpful.

Sue C.  |  First Impressions 
Rating:
5.0

Convenient, affordable and well maintained property.

matthew s.  |  Overall Experience 
Rating:
5.0

Love that we had access to tons of carts! Love that the loading dock by the door is elevated - makes the loading/unloading easier! Love the temp in the climate controlled area was cool!

Sue C.  |  Overall Experience 
Rating:
1.0

The manager is so arrogant, it makes me wonder if his father ownes that business. Now, with that being said, the other staff was helpful and nice. I would definitely not go back.

barry p.  |  Overall Experience 
Rating:
2.0

I arrived at 20 minutes before closing, but cashiers were stressed as customers were complaining units they just rented had locks on them. Ditto on one I rented. Also, my PIN # was not activated.

Madeline C.  |  First Impressions 
Rating:
4.0

Friendly staff was helpful in my move answered all questions.

Julia O.  |  Overall Experience 
Rating:
5.0

I would really like to thank the corporate management team for all of their help and support. Mr. Dwight Farr has been a blessing to me - pleasant, kind caring young man. Special thank to Jerry & Dwig

Michelle R.  |  Overall Experience 
Rating:
3.0

Storage building was clean but there were a few times that I was unable to access my unit after hours do to security issues with u haul. Since I paid extra for 24 hour access, I gave 3 stars.

Erika G.  |  Overall Experience 
Rating:
4.0

friendly staff

Randall S.  |  First Impressions 
Rating:
1.0

I had a o unload my vehicle by myself I don’t know if this is new but very disappointed.

John M.  |  First Impressions 
Rating:
5.0

Nicholas was very informative and knowledgable about the facility, plans, and other concerns I had about the storage unit. He did a great job!

Nicholas D.  |  First Impressions 
Rating:
5.0

Very helpful and polite staff. Answered all my questions and I left very satisfied.

Wyoming O.  |  Overall Experience 
Rating:
5.0

Everything went smooth. Thanks

Kim T.  |  First Impressions 
Rating:
1.0

I wasn't allowed to use the on site dumpster not to mention I was rushed to get my things out of my unit and customer information is not stored accurately or passed along properly.

Tiffany O.  |  Overall Experience 
Rating:
4.0

Shouldn't cost extra for 24 hour access.

PETER JOHN R.  |  Overall Experience 
Rating:
5.0

Very professional helpful and organized!

Christina L.  |  Reservation 
Rating:
1.0

I pick my all my belonging and close my unit at the office left there and forgot my motorcycle pipe which were brand new $ 500.00 called the next day all day long no response they stole them

Robert S.  |  Overall Experience 
Rating:
3.0

Some of the staff, specifically an assistant manager when this unit was first rented, was rude and less than helpful. Also, UHaul's inflexible rule are a problem.

James R.  |  Overall Experience 
Rating:
5.0

Excellent facility, would recommend and use again.

SYBIL H.  |  Overall Experience 
Rating:
5.0

Very excellent service

REYNA B.  |  Overall Experience 
Rating:
5.0

None..all was good

Amanda D.  |  Overall Experience 
Rating:
5.0

Great staff

NED S.  |  Overall Experience 
Rating:
5.0

I always felt my belongings were safe and secure. Everyone I spoke to was friendly and helpful. I would recommend this facility.

MADONNA P.  |  Overall Experience 
No reviews have been submitted for this location.

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