Customer Reviews for U-Haul Moving & Storage of Lakeville

216 reviews

7400 Lakeville Blvd   Lakeville, MN 55044
(Corner of Cedar and County 50)

(952) 641-7901

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(952) 641-7901

7400 Lakeville Blvd
Lakeville, MN 55044
(Corner of Cedar and County 50)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very friendly great customer care excellent location and services

Howard T. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
4.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Dylan S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca G. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
4.0

Customer did not leave a comment.

Sarah U. 
Rating:
5.0

During the move, we have needed to rent and return trailers multiple times from this location. The guys who hook up and disconnect the trailers are exceptionally friendly, hard working and competent.

Len B. 
Rating:
5.0

We had wonderful customer service! Very friendly and took care of us quickly.

HEATH S. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Staff at the lakeville location were lazy and condasending. Despite being a new facility, the staff ruin the experience.

JARRYD V. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Excellent customer service and knowledgeable and explained and answered all of my questions. Very clean facility.

Randy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Workers are very good

Brain D. 
Rating:
5.0

Customer did not leave a comment.

Mitch S. 
Rating:
5.0

Customer did not leave a comment.

Juan D. 
Rating:
5.0

Customer did not leave a comment.

Nedra T. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H.  |  First Impressions 
Rating:
5.0

Staff was VERY helpful and nice, building very easy to navigate and close to home, the facility was basically SPARKLING it was so clean/near, and the 24hr access is awesome because our work schedule is all over the place.

Paige N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura F. 
Rating:
5.0

I really appreciated how friendly and personable the staff were at this location. These guys, counter and shop, knew what they were doing, and they obviously do their job well. I was in and out in minutes! Thank you!

MARK B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIE C. 
Rating:
5.0

Still waiting for delivery

Peter M. 
Rating:
5.0

Great customer service- walked in and they completely set me up! Love the Lakeville location! Keep these guys well paid!

ADAM L. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Awesome customer service will recommend Lakeville location and when I need a truck I will come back...Lp

lisa P. 
Rating:
5.0

I was very impressed with how easy everything was. This is my first time renting a U-Haul truck. I was very pleasantly surprised how smooth everything went.

Barbara A. 
Rating:
5.0

Bryant Hall was great and very personable. Thank you!

JEFFERY B. 
Rating:
5.0

Kasie n Tony are awesome.guys who unload n loaded the trailer were awesome too

SAI I. 
Rating:
5.0

My experience was great everyone was helpful and friendly

glinda S. 
Rating:
5.0

Returned 1 Unix and 24 pads. Pad credit not shown on invoice

John Y. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
4.0

Customer did not leave a comment.

Carroll H. 
Rating:
5.0

This building was immaculate. Bright lighting was abundant!!!

susan S. 
Rating:
5.0

Customer did not leave a comment.

zoe M. 
Rating:
5.0

Friendly, thorough and quick. I asked to upgrade the size of storage unit last minute and it was a breeze!! This facility is amazing. Completely impressed! Bright and clean.

Susan S.  |  First Impressions 
Rating:
4.0

I rated this location without actually being there, since I only rented the unit. My daughter and son-in-law drove the unit and returned it. to the Lakeville location. Apparently the return was OK.

AMIL A. 
Rating:
5.0

The help was great, ended up being less expensive than expected and the whole experience was great!

Derrick D. 
Rating:
5.0

Everyone was kind and friendly at the facility. They thoroughly explained how to use the entrance system, and directed me through the facility to help me find my unit.

Emily R.  |  First Impressions 
Rating:
5.0

Nothing! I was greeted promptly and courteously by Leron Brookins, who also met me when I drove up afterwards. My weekend experience with this U-haul facility was outstanding!

Evan B. 
Rating:
1.0

bad experience , zero communication from ubox driver as to the time , box was servers hours late.

Long L. 
Rating:
4.0

We had a few issues in the beginning with power as it was a brand new location for storing RVs but eventually this was addressed. The staff was always very helpful, extremely friendly and accommodating. We will likely use there services for our future storage needs!

Tom h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim C.  |  First Impressions 
Rating:
5.0

Love it.

SAI I. 
Rating:
5.0

Very happy with all services provided, also the well trained courteous staff.

Corey N. 
Rating:
5.0

They run a tight ship and a 1st class operation.

Ira E.  |  Overall Experience 
Rating:
5.0

Such a nice, clean facility and the staff goes out of their way to be helpful. Leon, who helped us rent a storage unit as well as rent a trailer for our move was terrific— so kind, pleasant and knowledgeable.

Mark B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abhishek Reddy T. 
Rating:
5.0

No issues in and out quickly

DANIEL E. 
Rating:
3.0

Customer did not leave a comment.

Rama R.  |  First Impressions 
Rating:
5.0

Excellent customer service!

Allen M. 
Rating:
5.0

We rented U-Box's from Burnsville Minnesota

Sandy T. 
Rating:
4.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Len B. 
Rating:
4.0

It was hard to get a one way trailer but it worked out

John S. 
Rating:
5.0

Customer did not leave a comment.

ALEKSANDR M. 
Rating:
5.0

The representative Leron went above and beyond to ensure a excellent rental experience.

Chrissie R. 
Rating:
5.0

Customer did not leave a comment.

Courtney C. 
Rating:
5.0

Nothing. The Lakeville UHaul crew did everything to make experience awesome!!

tom B. 
Rating:
5.0

Nothing. The Lakeville UHaul crew did everything to make my experience awesome!!

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Amber C. 
Rating:
4.0

Customer did not leave a comment.

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

REBECCA E.  |  Overall Experience 
Rating:
5.0

Best run storage facility I’ve ever worked with or been a part of. Congrats on a well staffed team.

Randy A.  |  Overall Experience 
Rating:
5.0

ALWAYS pleased with the staff and facility. I realize it's a new location and there are some growing pains, but the well-trained and attentive staff work hard to make things right.

Ira E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMY J. 
Rating:
5.0

Great location and staff member on hand did an excellent job.

Randy A.  |  First Impressions 
Rating:
5.0

Nothing, very kind employees. Very knowledgeable. I will continue to rent from here.

Karen K. 
Rating:
5.0

Customer did not leave a comment.

Joshua V. 
Rating:
5.0

Montrell at this location was great - super friendly and memorable. He needs a raise, super valuable employee. Hard to find people like that.

Nandra P. 
Rating:
5.0

Customer did not leave a comment.

RACHEL S. 
Rating:
5.0

Customer did not leave a comment.

dan R. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

Quick and professional

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

The manager is very friendly and helpful! The whole experience was quick and easy! Will definitely be using the Lakeville rental site often! Thanks

James S. 
Rating:
3.0

your drivers were courteous.

Richard P. 
Rating:
5.0

My experience from start to finish was excellent. The 3 gentlemen who helped me were very friendly, respectful, and professional. I appreciated all 3 of them. Great service!

Joey W. 
Rating:
4.0

The staff have all been helpful and professional. Easy pick up and drop off process.

PAULA B. 
Rating:
5.0

Customer did not leave a comment.

Belinda J. 
Rating:
5.0

very well togather, clean, the customer services excellent. When arrived thoroughly organized.

tyrone s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANE M. 
Rating:
4.0

courteous and helpful. Not charged for things I didn't know about.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Leron was exceptionally polite, efficient and helpful! My experience was very pleasant.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

Joel W. 
Rating:
5.0

Quick and easy!

Adam L. 
Rating:
5.0

Staff was amazing!! Very kind and helpful!

Zachary O.  |  First Impressions 
Rating:
5.0

Big shout out to the manager of this uhaul location. He was awesome: courteous and accommodating. Him alone is enough for me to recommend this location.

Matthew G.  |  Overall Experience 
Rating:
5.0

Lakeville UHaul is phenomenal. Tony and K.C. are great people and make renting from them an enjoyable experience. They are very professional and courteous. We had originally had a truck set up at Apple Valley UHaul at 10 a.m. When we arrived they said we didn't have a reservation there but at Lakeville. My phone email said I had one at Apple Valley. They then sent me to Lakeville and Tony and K.C took care of me. Don't go to Apple Valley. Drive the 5 minutes and get your rental at a place that won't mess up your order. When we returned the truck at 6pm Leron really did an outstanding job of taking care of us when we explained what had happened at Apple Valley.Good people all around.

Craig M. 
Rating:
5.0

The indoor loading dock is so easy. It's a shame no one has thought of this before.

Ira E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Everything was great. My only problem is my bank account was double charged for the same order. I will be sending in a complaint regarding this.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Bryan A. 
Rating:
3.0

The van I rented was way over priced. I have rented bigger vans for longer time and never been charged so much. Wouldn't recommend to family or friends because I feel like they took advantage of me.

MIRELIA O. 
Rating:
5.0

Very nice facility. Clean and secure. Staff is courteous and extremely helpful. Amazing service!

Kevin O.  |  Overall Experience 
Rating:
5.0

Very friendly staff

Christie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela F.  |  First Impressions 
Rating:
5.0

Very helpful staff. Thanks Antonio & Team.

Mark D.  |  First Impressions 
Rating:
3.0

The truck had been in an accident prior to me picking it up. This cause the truck to ride rough when going over 55 MPH. I had to go an hour out of my way to get this truck because apparently there were no other options.

Jacob B. 
Rating:
4.0

Too many furniture pads. Also, I thought insurance was on total cargo, not per box. I would have reduced my insurance had I known. Would use UBox again.

BRENNAN H. 
Rating:
5.0

Customer did not leave a comment.

Beth V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Very professional and friendly staff.

Stefanie L.  |  First Impressions 
Rating:
5.0

We will definitely be back to rent from you guys again. Pick up and drop off was quick and easy.

John B. 
Rating:
5.0

Tony could not have been more helpful and accommodating! He answered every question, showed me the facility and how to access my unit any time. The facility is beautiful and clean. They have a variety of carts (even a pallet jack) for you to use. Could not have asked for a better experience!

HYPERGRAPHIC P.  |  First Impressions 
Rating:
5.0

Excellent quality and customer service!! Antonio and all the staff went above & beyond. The store is impeccably clean, nothing about the check out or return left me feeling uneasy. I highly recommend and will definitely use their services again.

Erin M. 
Rating:
4.0

Tell people the price and if it includes insurance costs which is an extra charge. Insurance is optional.

Jack O. 
Rating:
5.0

The entire experience was TOP NOTCH! From picking up the trailer, to dropping it off, every employee I dealt with was very friendly and professional. Will most certainly do business here again.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Brittany F. 
Rating:
5.0

Customer did not leave a comment.

Logan L. 
Rating:
5.0

We had the great opportunity to work with Leron. He was EXTREMELY flexible with out needs and helped to accommodate our last minute changes and requests. The location is fabulous! SUPER CLEAN - the truck was clean and we had ZERO issues with the rental at all! We've needed the use of a rental vehicle approx 6 times in the last few years - this BY FAR WAS THE BEST experience! Thanks Leron for helping to make our recent relocation a bit easier and smoother! WE HIGHLY RECOMMEND THIS LOCATION!

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Caleb K. 
Rating:
4.0

Customer did not leave a comment.

Samantha L. 
Rating:
5.0

Nothing needed to improve. Professional courteous folks work there.

DEBRA M. 
Rating:
5.0

Extremely efficient and very fast return

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Jon L. 
Rating:
5.0

Fabulous new facility. Loading docks of various heights make for ready loading and unloading. Staff is informative and helpful.

Doug O. 
Rating:
5.0

Customer did not leave a comment.

Ed K. 
Rating:
2.0

The guy working the was wearing a mask but the mask was only covering his chin..... What's the point if your in customer service to wear it on your chin??? We were wearing our masks.

JESSE Z. 
Rating:
5.0

Outstanding system and will use again.

steven L. 
Rating:
5.0

It was such a great experience. I own a restaurant and the team at uhaul was so professional, friendly, and accommodating. Be proud of the Lakeville Team!! First Rate!!

Bob K.  |  First Impressions 
Rating:
5.0

It would be good to put up some signs in the halls regarding what unit numbers are down which hallways. I checked in on-line and had to wander a bit to find my unit.

Scott V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly! Thank you!

Ralph H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kent v.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie O.  |  First Impressions 
Rating:
5.0

Definately recommend - awesome facility with great ergonomics in place for customers ie carts and the pull in bays. Thank you!

Michael F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katy G.  |  Overall Experience 
Rating:
5.0

Customer Service was exceptional. Only problem is this location did not have a truck to rent. Had to rent the truck from another facility that was substandard.

kent v.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shantelle S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy P.  |  First Impressions 
No reviews have been submitted for this location.

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