Tony and his staff at the Lakeville U-Haul are all so friendly and helpful! Everyone worked hard to accommodate our needs. The staff members here are all attentive, and I appreciate how easy it was to work with everyone. The whole move in process was stress free, even when there were a few hiccups with the computer system being down. Tony problem solved well. Great customer service all around!adam L. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Lakeville
Lakeville, MN 55044
(Corner of Cedar and County 50)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No changes from me, the entire location staff was professional and seemed to be very much on the ball!Jason K.
Customer did not leave a comment.THOMAS N.
The instructions received did NOT include the fact that we needed to stop at the front desk for a key card. We set off the alarm. .You need to update your instructions! Thankfully it was during office hours and not a different time.Jolene H. | Online Move In
Great experience! Staff was so nice and helpfulðŸ™‚.Jennifer L.
Customer did not leave a comment.Andrii S. | Online Move In
Customer did not leave a comment.Janice A.
Customer did not leave a comment.Sai Nagabhushana P.
Antonio is the man!Jonathan O. | Online Move In
Customer did not leave a comment.Patricia G. | First Impressions
Tony was exceptionallSai I.
The staff we worked with were all very friendly! I would definitely rent from this location again.Richard H.
Fantastic experience!!! Great, friendly staff!MICHAEL B.
Customer did not leave a comment.STEVEN F.
Customer did not leave a comment.Anthony W.
This is the 2nd time is as many attempts where my rental was not available at my reserved time. The had to give me a different truck. Although there could be much worse things that happen, it is not a great record. They were able to work out my issue, but then charged me a bunch for going over mileage.Nick R.
Customer did not leave a comment.Stephanie W.
Great servicejnanendra V.
Cacey (or KC?) was super helpful and informative to a newbie like me.Rosanne P.
I've done multiple rentals with this location and staff is very professional, friendly and knowledgeable. Would highly recommend them.Greg G.
Very nice facility.RICK S.
Rented a truck then came back to get a car trailer. Checkout staff when I picked up the truck was fantastic and very helpful. Checkout staff when I picked up the trailer later was less than enthusiastic, did not instruct at all on trailer use, and stood by and watched us struggle with it. Not very impressed.STEVEN H.
Customer did not leave a comment.Kyla B.
Customer did not leave a comment.Jennifer W.
All of the drivers were excellent, friendly and helpfull.Marcia A.
Both gentlemen that assisted me were very helpful and polite. Would definitely recommend.STEVEN G.
Customer did not leave a comment.Jennifer C.
Leron has been there EVERY time I’ve gone there. He must work like 80 hours a week.😂 Hes been super helpful, very honest, and the tour he gave was amazing. The facility is new so I don’t know if cleanliness could be an issue, but it is extremely clean and tidy.Nick S. | First Impressions
Customer did not leave a comment.Victor S.
Customer did not leave a comment.Donald A.
Very clean. Staff was Awesome! Thank you.Anciganie J. | Overall Experience
Customer did not leave a comment.Quentin J.
Even with the computer system down, Tony was able to provide us the service we needed. Every single employee was helpful and kind at the Lakeville Uhaul! We were very appreciative!adam L.
Customer did not leave a comment.LOGAN P.
LaRon and Tony went above and beyond to accommodate my needs to get storage with flexibility, without worries for access and security of my Class A diesel!ROBERT V. | First Impressions
Customer did not leave a comment.Megen K. | Online Move In
Customer did not leave a comment.Raymond W. | First Impressions
Customer did not leave a comment.Jason S.
Very helpful and friendly.Milton S.
Customer did not leave a comment.ASHLEY M.
You all were awesome, thank you so much. No improvements needed!CATHERINE R.
Customer did not leave a comment.Jeff D. | First Impressions
Customer did not leave a comment.Gary A.
Customer did not leave a comment.Kenneth T.
Great customer serviceChristine J.
Customer did not leave a comment.Mark S.
Be more communicative on when to pick it up. I can't just expect a call.Ashley M.
Fast and easy reservation. On site staff were quick and friendly. Great service!ERICA R.
Customer did not leave a comment.Kelly M.
LeBron and Antonio were excellent and patient with me and all my questions and concerns. They are the best! Will always only use themðŸ˜Cynthia S.
Our gas tank was empty when we got the truck. Had to get gas before we could start our move. Not acceptable.MICHELLE W.
Customer did not leave a comment.Juanita T.
I showed up at closing time and the staff was courteous and helpful after closing time. Thank you for the outstanding serviceRICHARD C.
KC was AWESOME and made my experience "top notch"!! Because of KC and the two gentlemen that aided with the hook up and drop off, I will absolutely be doing business with this location again! They made my experience "seamless"!!! Thanks to all!!!!mitchell P.
Customer did not leave a comment.Paul B.
Bryant Hall was the employee who assisted me. He was courteous and professional as he got me hooked up to a trailer. These guys here have the job down and can help you with whatever is needed. Thanks for the fast service. BobROBERT R.
This was a great experience from beginning to end. Thank you! I will be recommending U-Haul to everyone. And I love that from the first call to get advice and a quote, through the pick up experience in MN and drop off in CA, it was all done by women and they all provided exceptional service!Cindy G.
Customer did not leave a comment.Benjamin P.
Customer did not leave a comment.Lawrence S.
Customer did not leave a comment.DEBBIE O.
Customer did not leave a comment.Thomas C.
Excellent hospitality and friendly efficient service!Michelle H.
Awesome experience!Robert J.
Everyone was above and beyond helpful and I got a great trailer at a great price!John B.
Customer did not leave a comment.Kieran H.
Awesome storage unit and staff!NANCY M. | First Impressions
Antonio was great to deal withChris J. | First Impressions
Very friendly great customer care excellent location and servicesHoward T.
Customer did not leave a comment.Donald H.
Customer did not leave a comment.Jeff S.
Customer did not leave a comment.Dylan S.
Customer did not leave a comment.Rebecca G.
Customer did not leave a comment.KIMBERLY S.
Customer did not leave a comment.Sarah U.
During the move, we have needed to rent and return trailers multiple times from this location. The guys who hook up and disconnect the trailers are exceptionally friendly, hard working and competent.Len B.
We had wonderful customer service! Very friendly and took care of us quickly.HEATH S.
Customer did not leave a comment.Joshua W.
Customer did not leave a comment.Michelle M.
Staff at the lakeville location were lazy and condasending. Despite being a new facility, the staff ruin the experience.JARRYD V.
Customer did not leave a comment.DAVID R.
Excellent customer service and knowledgeable and explained and answered all of my questions. Very clean facility.Randy S. | First Impressions
Customer did not leave a comment.DONALD H.
Workers are very goodBrain D.
Customer did not leave a comment.Mitch S.
Customer did not leave a comment.Juan D.
Customer did not leave a comment.Nedra T.
Customer did not leave a comment.Kimberly H. | First Impressions
Staff was VERY helpful and nice, building very easy to navigate and close to home, the facility was basically SPARKLING it was so clean/near, and the 24hr access is awesome because our work schedule is all over the place.Paige N. | First Impressions
Customer did not leave a comment.BENJAMIN B. | First Impressions
Customer did not leave a comment.Laura F.
I really appreciated how friendly and personable the staff were at this location. These guys, counter and shop, knew what they were doing, and they obviously do their job well. I was in and out in minutes! Thank you!MARK B.
Customer did not leave a comment.CHRISTIE C.
Still waiting for deliveryPeter M.
Great customer service- walked in and they completely set me up! Love the Lakeville location! Keep these guys well paid!ADAM L.
Customer did not leave a comment.George G.
Awesome customer service will recommend Lakeville location and when I need a truck I will come back...Lplisa P.
I was very impressed with how easy everything was. This is my first time renting a U-Haul truck. I was very pleasantly surprised how smooth everything went.Barbara A.
Bryant Hall was great and very personable. Thank you!JEFFERY B.
Kasie n Tony are awesome.guys who unload n loaded the trailer were awesome tooSAI I.
My experience was great everyone was helpful and friendlyglinda S.
Returned 1 Unix and 24 pads. Pad credit not shown on invoiceJohn Y.
Customer did not leave a comment.Peter M.
Customer did not leave a comment.Carroll H.
This building was immaculate. Bright lighting was abundant!!!susan S.
Customer did not leave a comment.zoe M.
Friendly, thorough and quick. I asked to upgrade the size of storage unit last minute and it was a breeze!! This facility is amazing. Completely impressed! Bright and clean.Susan S. | First Impressions
I rated this location without actually being there, since I only rented the unit. My daughter and son-in-law drove the unit and returned it. to the Lakeville location. Apparently the return was OK.AMIL A.
The help was great, ended up being less expensive than expected and the whole experience was great!Derrick D.
Everyone was kind and friendly at the facility. They thoroughly explained how to use the entrance system, and directed me through the facility to help me find my unit.Emily R. | First Impressions
Nothing! I was greeted promptly and courteously by Leron Brookins, who also met me when I drove up afterwards. My weekend experience with this U-haul facility was outstanding!Evan B.
bad experience , zero communication from ubox driver as to the time , box was servers hours late.Long L.
We had a few issues in the beginning with power as it was a brand new location for storing RVs but eventually this was addressed. The staff was always very helpful, extremely friendly and accommodating. We will likely use there services for our future storage needs!Tom h. | Overall Experience
Customer did not leave a comment.Tim C. | First Impressions
Love it.SAI I.
Very happy with all services provided, also the well trained courteous staff.Corey N.
They run a tight ship and a 1st class operation.Ira E. | Overall Experience
Such a nice, clean facility and the staff goes out of their way to be helpful. Leon, who helped us rent a storage unit as well as rent a trailer for our move was terrific— so kind, pleasant and knowledgeable.Mark B. | First Impressions
Customer did not leave a comment.Abhishek Reddy T.
No issues in and out quicklyDANIEL E.
Customer did not leave a comment.Rama R. | First Impressions
Excellent customer service!Allen M.
We rented U-Box's from Burnsville MinnesotaSandy T.
Customer did not leave a comment.Ryan S.
Customer did not leave a comment.Len B.
Customer did not leave a comment.REBECCA E. | Overall Experience
Best run storage facility I’ve ever worked with or been a part of. Congrats on a well staffed team.Randy A. | Overall Experience
ALWAYS pleased with the staff and facility. I realize it's a new location and there are some growing pains, but the well-trained and attentive staff work hard to make things right.Ira E. | Overall Experience
Great location and staff member on hand did an excellent job.Randy A. | First Impressions
very well togather, clean, the customer services excellent. When arrived thoroughly organized.tyrone s. | First Impressions
Staff was amazing!! Very kind and helpful!Zachary O. | First Impressions
Big shout out to the manager of this uhaul location. He was awesome: courteous and accommodating. Him alone is enough for me to recommend this location.Matthew G. | Overall Experience
The indoor loading dock is so easy. It's a shame no one has thought of this before.Ira E. | Overall Experience
Very nice facility. Clean and secure. Staff is courteous and extremely helpful. Amazing service!Kevin O. | Overall Experience
Very friendly staffChristie C. | First Impressions
Customer did not leave a comment.Angela F. | First Impressions
Very helpful staff. Thanks Antonio & Team.Mark D. | First Impressions
Customer did not leave a comment.Beth V. | First Impressions
Very professional and friendly staff.Stefanie L. | First Impressions
Tony could not have been more helpful and accommodating! He answered every question, showed me the facility and how to access my unit any time. The facility is beautiful and clean. They have a variety of carts (even a pallet jack) for you to use. Could not have asked for a better experience!HYPERGRAPHIC P. | First Impressions
It was such a great experience. I own a restaurant and the team at uhaul was so professional, friendly, and accommodating. Be proud of the Lakeville Team!! First Rate!!Bob K. | First Impressions
It would be good to put up some signs in the halls regarding what unit numbers are down which hallways. I checked in on-line and had to wander a bit to find my unit.Scott V. | Online Move In
Customer did not leave a comment.Michael G. | First Impressions
Staff was very helpful and friendly! Thank you!Ralph H. | First Impressions
Customer did not leave a comment.Craig E. | First Impressions
Customer did not leave a comment.kent v. | Overall Experience
Customer did not leave a comment.Stephanie O. | First Impressions
Definately recommend - awesome facility with great ergonomics in place for customers ie carts and the pull in bays. Thank you!Michael F. | First Impressions
Customer did not leave a comment.REBECCA E. | First Impressions
Customer did not leave a comment.Katy G. | Overall Experience
Customer Service was exceptional. Only problem is this location did not have a truck to rent. Had to rent the truck from another facility that was substandard.kent v. | First Impressions
Customer did not leave a comment.Shantelle S. | Overall Experience
Customer did not leave a comment.Amy P. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!