Staff was great.... appreciated the service!Tony K.
Customer Reviews for U-Haul Moving & Storage of Lakeville
Lakeville, MN 55044
(Corner of Cedar and County 50)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went very smoothly for our last minute rental, person who helped check in was outstanding. He did a good job.dennis B.
Customer did not leave a comment.Brett C.
Customer did not leave a comment.Thomas N.
Very helpfulrichard O.
No one available to help with return. No one to explain discrepancy in number of furniture blankets (see comments above) . No one to return unused boxes toErwin E.
Customer did not leave a comment.David B.
It wasn't clear on the website that I needed to be at the location for drop off. This created a bit of a problem and the initial communication with staff in Lakeville was my only complaint. Otherwise, everything was wonderful and I would definitely recommend this service. Thank you.Aimee D.
Antonio is a top notch U-Haul employee. Fast, knowledgeable and professional.MARC Y.
Customer did not leave a comment.Ajaya S.
Customer did not leave a comment.Kenneth A.
I rented from lakeville because my original location, Gopher Mini, did not have my truck. I rented online three weeks prior to pickup date. Very very disappointed in that. The lady had to find me a truck and i had to drive to lakeville to pick up. No discounts for my inconvenience. 612-669-9165Joyce R.
Customer did not leave a comment.Rebecca F. | First Impressions
I feel like during pick up and drop off they went above and beyond my expectations. I had no issues at all with the equipment. Everything went smooth. This is my #1 place and I would highly recommend this location to anyone.Nancy A.
Customer did not leave a comment.Kenneth S.
The people here are amazing.Kent B.
Everyone was super friendly and helpful, especially Bryan! He made sure I understood everything and even met me outside when I came back to unload my trailer and return it. Great staff, new building, super clean and bright. Recommend 10/10. Can't go wrong with this decision! One less thing to worry about when moving.Rebecca F.
They were excellent. Professional nice and kind and funny. I loved them.Bobbie T.
Very friendly and helpful staff and GM. Best ran and cleanest storage facility I have seen.Jeffrey M. | First Impressions
Leron was great!Michael M.
Customer did not leave a comment.Kenneth A. | First Impressions
Customer did not leave a comment.STEVEN E.
Very poor experience. Ubox never reached its final destination and I had to pay movers to pick it up an hour away 12 days after it was supposed to arrive. I've called uhaul 12 times over past 5 days to collect credit for the delay and have yet to speak to anyone who can help me. Would not recommend this service to anyone.Adam S.
A great team supports your needs at this locationâ€”â€”can't say enough positive things about my experience.Randall O.
Calling UHAUL crazy. Hold times are way too long. Unable to preform anything online.MEGAN A.
Customer did not leave a comment.Richard G.
Nothing, I will never go to another U-Haul location the staff is amazing at this location. So friendly and I always leave with a smile and laughingMATTHEW S.
KC and crew were great to work with. I highly recommend U-Haul Moving & Storage of Lakeville!Jeannie N.
Maintenance issue with truck so delivery date was changed without informing me. I never was provided a courtesy call to inform me the window for delivery was totally missed.John H.
Customer did not leave a comment.Luicas D.
By far the friendliest and best customer service I have experianced in a very long time. Antonio and his whole team take above and beyond to the next level. They care about your experiance and it really shows. I have moved alot and I have never had this good of an experiance. 10/10 would reccomend. 1 billion stars to this team.Ben M.
It said to drop off the keys in a drop box after I received my final receipt. I never got one. So I dropped the keys off despite not knowing if the mobile drop off process really worked. The app said it was completed, but with out my final receipt, I was never really sure.Callista M.
Customer did not leave a comment.Mike A. | First Impressions
Customer did not leave a comment.AMY D.
The staff was great! very friendly and helpful!Mia M. | First Impressions
Customer did not leave a comment.Randall O.
Customer did not leave a comment.Rosco J. | First Impressions
I was charged for gas even though I filled up the truck before return. And to call in to have it fixed is over an20 minute wait? Plus I was charged for three days and had the truck for two. ReallyKatie G.
Customer did not leave a comment.Katelyn G.
Customer did not leave a comment.William C. | First Impressions
Great service and easy to work with! ThanksChris H.
An absolutely great team at the Cedar Ave Lakeville location with an extremely well designed brand new facility. These folks bend over backwards to take care of a customer!!! Highly recommend!!!randy O.
Antonio Villahermosa and his team were great!Michael E. | First Impressions
All UHaul Stores I've visited has given me Awsome service.Calvin L.
A guy helped me unhook the trailer in Lakeville. He was very friendly and unhooked the trailer for me, and provided excellent service!JEFFREY A.
Probably my best UHaul experience to date. Large, clean building with friendly helpful staff.Lisa A.
Please fix the app- burn it and start over. Making changes never works and the app constantly gives a “network signal lost” when you try to advance. The staff at uhaul (Karren and Leron) were very helpful and attentive. I was disappointed that I reserved a first floor unit and ended up with a second floor unitEric R. | Online Move In
Everyone was very helpful and pleasant. Thanks for a great experience..LARRY O.
Customer did not leave a comment.Karen O. | First Impressions
Customer did not leave a comment.Elizabeth P.
The staff at this location were awesome. Everyone was so friendly and helpful. I would highly recommend them to anyone.Shauna N.
I like the way I was treated by the staff and they explained how everything works for us who rents l sure we will be happy for a long time thank youDonald L. | First Impressions
Thanks Tony and LaRon, you were great!ROBERT V. | Overall Experience
Customer did not leave a comment.Anthony D. | First Impressions
Staff was very helpfulThomas S.
I had some intermittent issues with the turn and brake lighting system. It still worked, but was getting feedback from my BMW that it was malfunctioning.Marc Y.
Though it was far from where I needed. I arrived and the gentleman helping me was friendly and efficient. The whole thing took less than 5 minutes from when I walked in to driving off their parking lot. Very very efficient location.Anne V.
We worked directly with the GM, Tony, upon our arrival into town. He & his staff were very friendly, helpful, & exceeded our expectations in securing storage & returning our truck. During what can be a stressful time for individuals/families, he & his team helped create for a great experience! Thank you!ADAM B.
Customer did not leave a comment.Shubh S.
Customer did not leave a comment.Scott N.
Customer did not leave a comment.Daniel C.
Customer did not leave a comment.Jake O.
The computer system was so slow check in took 30 minutes for a trailer rentalMark G.
Customer did not leave a comment.Kerr Dental K. | First Impressions
Customer did not leave a comment.Don I.
Customer did not leave a comment.Tom T. | First Impressions
Customer did not leave a comment.BARBARA A.
The trailer had a flat tire on the way to florida and the roadside assistance was unacceptable and took over an hour to just get a generic response. It was over two hours before anyone reached out to tell me they didn't have anyone yet and it was going to be a long wait. Thankfully I took it upon myself to get the tire fixed. The people at the pick up and drop off locations were helpful and friendly. I will never use uhaul again as your roadside assistance is non existent and I will be sure to share my story with everyone I can.Dennis O.
TOO DAMN EXPENSIVE!Dwayne H.
Customer did not leave a comment.TIMOTHY S.
Customer did not leave a comment.Margaret S. | First Impressions
The gentlemen working at this location were so kind and helpful. This was my first time renting a truck and a storage unit and they made it easy. Thank you!Margaret S.
Customer did not leave a comment.Reginald R.
Everyone was very friendly and helpful.Leah E.
Beautiful facility Great employees that were efficient and very helpfulðŸ‘RANDALL O.
Online, the website said it would be cheaper to have movers come and help us with the drop off at our new place. When they arrived they demanded an additional $100 even though I paid directly through uhaul for the drop off. The upod also arrived late, after the 14 day shipping guarantee.Brett S.
The delivery time was not in his control. Traffic is always difficult to judge and it was extremely hot that day. I was called and updated nicely. From start to finish my contact with ALL staff was over the top wonderful and courteous. Hats off to Uhaul!Nancy B.
The overall experience was very good! The staff was friendly and upbeat, and they got me in an out quicker than I thought possible. Though I have rented from U-Haul before, I was very impressed with how user-friendly the 26 foot truck is. Seems like anybody could drive it easily. It basically drives itself, and it holds ton of stuff. We were moving a five bedroom home a few miles away and were able to fit most everything into 2 full loads. If you have 5-10 hard-working friends, you can save thousands of dollars by moving with U-Haul. We rented the truck, some blankets, and dollies and only spent $250 over two days.Jeffrey D.
Tony and his team are excellent! They took the time to review options for storage , packing and cross country shipping. Really impressed.David R. | First Impressions
Both tires had low air pressure on the car dolly.Justin B.
Customer did not leave a comment.William B.
Customer did not leave a comment.Jon G.
This was a great location, a lot of space to get in and out of, and they provided superior customer service! I would highly recommend this location for any one with a uhaul need.David C.
Our experience was excellent and trouble free. The staff was very friendly and informative. Will definitely use you guys again.john M.
I ordered the u bins to arrive on 06/08/21. The uhaul store in Lakeville, MN called after hours to confirm the the time of the drop off. So I was not able to call back. My daughter callLea H.
Thank you Tony, KC, Brian and other staff for a great experience moving to Minnesota. 😀Felicia M. | First Impressions
Customer did not leave a comment.Krystle F.
Rv storage is so tight !!!Not sure why it is not a drive through. POOR PLANNING. NEVER AGAIN....susan a. | Overall Experience
We were made to feel most welcome. The GM went above and beyond!David M. | First Impressions
Customer did not leave a comment.Jessa C. | First Impressions
Everyone I dealt with were very courteous. But the gentleman who hooked up and inspected the trailer made sure everything was perfect. He was duper friendly and very helpful. I didn't catch his name. But he was awesome and made my rental experience that much better just with his attitude.Ryan B.
Mild difficulty figuring out where to return the trailer. Some sort of signage explaining where to go with returns would be helpful.Derrick M.
Send Josh! He loves what he does and was great to work with for delivery and pick up of the containers!Heather B.
Customer did not leave a comment.Mark G.
Customer did not leave a comment.DAVID G.
The pod wasn't available when the movers went to pick it up - tho they had spoken and confirmed with the store it would be. That put the whole move and process 2.5 hours behind. Ruining the movers schedule for the day and my schedule for the day. The people in store that handle pods took multiple calls in to get a call back. The other workers in the store were unable to answer any questions on the pods. Once I was able to speak with the right person, her attitude was very poor. Somewhere between what is on the website for process on the pods and how the staff are trained is a disconnect. It was a very disappointing experience from a customer service standpoint. I would not choose to use a Uhaul pod again because of this experience.Layci S.
Attendant unhooked trailer and said he put a chock by the wheel, however while i was driving away it rolled down the hill into the ditch. Very nice and convenient location however that was a little unsettling.Andrew P.
person in charge at the Lakeville, MN where we picked up the trailer was positive, professional and helpful. I believe his name mauy have been TonY??Steven S.
Customer did not leave a comment.Keila B.
Customer did not leave a comment.Deborah W.
Customer did not leave a comment.Katy G. | First Impressions
Keep up the great work!larry E.
some confusion on which equipment with one-wayDan S.
I requested my u-boxes be delivered in the morning because they had to be picked up same day (noted on my order confirmation and verbal from customer service) but was given an 11-3 window. I called at 2:30 because I hadn't heard anything about a driver being on the way and the representative said the driver got held up and wouldn't be to me until 5. If I hadn't called there wouldn't have been any communication about that. I finally got the half hour call at 4:50, but was told they probably wouldn't be able to pick up same day. That was not a possibility per my building management. My boxes finally got to me at 5:30 and the driver had to sit and wait 2 hours for us to very hurriedly pack everything so he could take them. The driver was fantastic, but the customer service was terrible and the timing created the most stressful move I've ever made. I would love to see some money back.Julie G.
a little complications with the use of a corporate account, but nothing they couldn't overcome. Thanks for the help.James G.
Customer did not leave a comment.Cheyanne B.
Customer did not leave a comment.Kevin W.
The trailer that we rented was great! The breaking system was smooth and it pulled nice.Christopher M.
Great customer service teamJohn P.
Customer did not leave a comment.Ryan N.
Customer did not leave a comment.Brandon m. | Overall Experience
Customer did not leave a comment.Larry N.
Customer did not leave a comment.Chris J.
Nothing. Excellent locationRODNEY T.
I wanted to be able to view the contract before returning the truck so I knew how much gas to add. There didn't seem to be a way of doing that.Matthew H.
Customer did not leave a comment.JODI L.
The manager Antonio was extremely helpful. Our RV had some problems with the wiring and he went above and beyond to correct the problem. He was very professional and works fast. I would recommend using this location for storage and renting equipment. We will be renting from him again. He has the most amazing attitude and work ethics. He can multi task and is compassionate about his customers.Val G.
Customer did not leave a comment.Carlos S.
Customer did not leave a comment.VICTORIA C.
Customer did not leave a comment.Mackenzie C.
Customer did not leave a comment.RUSSELL B.
The person that assisted me was Bryant. He was very helpful, friendly, and made sure that I had everything that I needed. This was my first time rental, and he made sure everything went smoothly. Thank you!THOMAS D.
No commentsvitaliy k. | First Impressions
Customer did not leave a comment.Grant J. | Overall Experience
All the information taken for the account is inaccurate. And I still don’t know how to get it changed.WILLIAM S. | First Impressions
Customer did not leave a comment.Alex S. | First Impressions
Everything was proper except there was no lock inside the unit as stated in my text confirmation from an online rent process.Aleksandr V. | Online Move In
Customer did not leave a comment.David T. | First Impressions
This place is great. You have everything.. the only improvement would be your hours. Clean and efficient. The workers are pleasant and helpful. Understanding . I cant say enoughJulie K. | Online Move In
Customer did not leave a comment.Christine L. | First Impressions
Tony and his staff at the Lakeville U-Haul are all so friendly and helpful! Everyone worked hard to accommodate our needs. The staff members here are all attentive, and I appreciate how easy it was to work with everyone. The whole move in process was stress free, even when there were a few hiccups with the computer system being down. Tony problem solved well. Great customer service all around!adam L. | First Impressions
The instructions received did NOT include the fact that we needed to stop at the front desk for a key card. We set off the alarm. .You need to update your instructions! Thankfully it was during office hours and not a different time.Jolene H. | Online Move In
Customer did not leave a comment.Andrii S. | Online Move In
Antonio is the man!Jonathan O. | Online Move In
Customer did not leave a comment.Patricia G. | First Impressions
Leron has been there EVERY time I’ve gone there. He must work like 80 hours a week.😂 Hes been super helpful, very honest, and the tour he gave was amazing. The facility is new so I don’t know if cleanliness could be an issue, but it is extremely clean and tidy.Nick S. | First Impressions
Very clean. Staff was Awesome! Thank you.Anciganie J. | Overall Experience
LaRon and Tony went above and beyond to accommodate my needs to get storage with flexibility, without worries for access and security of my Class A diesel!ROBERT V. | First Impressions
Customer did not leave a comment.Megen K. | Online Move In
Customer did not leave a comment.Raymond W. | First Impressions
Customer did not leave a comment.Jeff D. | First Impressions
Awesome storage unit and staff!NANCY M. | First Impressions
Antonio was great to deal withChris J. | First Impressions
Excellent customer service and knowledgeable and explained and answered all of my questions. Very clean facility.Randy S. | First Impressions
Customer did not leave a comment.Kimberly H. | First Impressions
Staff was VERY helpful and nice, building very easy to navigate and close to home, the facility was basically SPARKLING it was so clean/near, and the 24hr access is awesome because our work schedule is all over the place.Paige N. | First Impressions
Customer did not leave a comment.BENJAMIN B. | First Impressions
Friendly, thorough and quick. I asked to upgrade the size of storage unit last minute and it was a breeze!! This facility is amazing. Completely impressed! Bright and clean.Susan S. | First Impressions
Everyone was kind and friendly at the facility. They thoroughly explained how to use the entrance system, and directed me through the facility to help me find my unit.Emily R. | First Impressions
We had a few issues in the beginning with power as it was a brand new location for storing RVs but eventually this was addressed. The staff was always very helpful, extremely friendly and accommodating. We will likely use there services for our future storage needs!Tom h. | Overall Experience
Customer did not leave a comment.Tim C. | First Impressions
They run a tight ship and a 1st class operation.Ira E. | Overall Experience
Such a nice, clean facility and the staff goes out of their way to be helpful. Leon, who helped us rent a storage unit as well as rent a trailer for our move was terrific— so kind, pleasant and knowledgeable.Mark B. | First Impressions
Customer did not leave a comment.Rama R. | First Impressions
Customer did not leave a comment.REBECCA E. | Overall Experience
Best run storage facility I’ve ever worked with or been a part of. Congrats on a well staffed team.Randy A. | Overall Experience
ALWAYS pleased with the staff and facility. I realize it's a new location and there are some growing pains, but the well-trained and attentive staff work hard to make things right.Ira E. | Overall Experience
Great location and staff member on hand did an excellent job.Randy A. | First Impressions
very well togather, clean, the customer services excellent. When arrived thoroughly organized.tyrone s. | First Impressions
Staff was amazing!! Very kind and helpful!Zachary O. | First Impressions
Big shout out to the manager of this uhaul location. He was awesome: courteous and accommodating. Him alone is enough for me to recommend this location.Matthew G. | Overall Experience
The indoor loading dock is so easy. It's a shame no one has thought of this before.Ira E. | Overall Experience
Very nice facility. Clean and secure. Staff is courteous and extremely helpful. Amazing service!Kevin O. | Overall Experience
Very friendly staffChristie C. | First Impressions
Customer did not leave a comment.Angela F. | First Impressions
Very helpful staff. Thanks Antonio & Team.Mark D. | First Impressions
Customer did not leave a comment.Beth V. | First Impressions
Very professional and friendly staff.Stefanie L. | First Impressions
Tony could not have been more helpful and accommodating! He answered every question, showed me the facility and how to access my unit any time. The facility is beautiful and clean. They have a variety of carts (even a pallet jack) for you to use. Could not have asked for a better experience!HYPERGRAPHIC P. | First Impressions
It was such a great experience. I own a restaurant and the team at uhaul was so professional, friendly, and accommodating. Be proud of the Lakeville Team!! First Rate!!Bob K. | First Impressions
It would be good to put up some signs in the halls regarding what unit numbers are down which hallways. I checked in on-line and had to wander a bit to find my unit.Scott V. | Online Move In
Customer did not leave a comment.Michael G. | First Impressions
Staff was very helpful and friendly! Thank you!Ralph H. | First Impressions
Customer did not leave a comment.Craig E. | First Impressions
Customer did not leave a comment.kent v. | Overall Experience
Customer did not leave a comment.Stephanie O. | First Impressions
Definately recommend - awesome facility with great ergonomics in place for customers ie carts and the pull in bays. Thank you!Michael F. | First Impressions
Customer did not leave a comment.REBECCA E. | First Impressions
Customer did not leave a comment.Katy G. | Overall Experience
Customer Service was exceptional. Only problem is this location did not have a truck to rent. Had to rent the truck from another facility that was substandard.kent v. | First Impressions
Customer did not leave a comment.Shantelle S. | Overall Experience
Customer did not leave a comment.Amy P. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!