Customer Reviews for U-Haul Moving & Storage of Lapalco Blvd

Rating:

5.0

No need for improvement. Great customer service.

Rating:

4.0

The truck we used has some transmission problems as it shifted gears.

Rating:

5.0

Nothing. Staff was helpful and very friendly.

Rating:

3.0

Upon moving out and on so visit I needed a near by trash bin and there was none! It would be nice if one was provided

Rating:

5.0

Keep the good work up

Rating:

5.0

Very professional staff with excellent customer service.

Rating:

5.0

I see no changes you need to make @ present time.

Rating:

1.0

I had a reservation for today at 6pm and was just sent an email changing my pickup to Chef Menteur Hwy. when I live in Harvey. Told me a lie that someone rented it a month ago. To receive a email 3 hrs. prior to my pick up time is very unprofessional when I booked this van 10 days ago and received a confirmation. I will NEVER recommend this location to anyone---highly disappointed!!!!!!

Rating:

5.0

Everything was excellent

Rating:

5.0

The entire experience was GREAT! The Customer Service is AWESOME!! THANKS UHAUL I would definitely recommend you to family & friends and use your services again!!!

Rating:

5.0

I have always had great experiences there

Rating:

5.0

The LOCATION was excellent, no complaints at all. I highly recommend that. The truck was clean and serviceable however the windshield wipers were horrible. They literally fell apart halfway through our trip of 1400 miles. This is a huge safety issue. The dealer told me later that U-Haul does use the cheapest wipers. Make sure to have them replace the existing ones BEFORE you depart.

Rating:

4.0

The movers aspect needs to be a bit more streamlined, for movers to come in and talk about they need more money up front was kind of weird. I paid for 5 hours they worked for 3.25, then wouldn't come back to the house load the truck so I could unload it myself the 2nd trip, even though there was nearly 2 hours remaining, so there's large items i still have to have moved, they also broke the dolly strip that was never used as we had our own dolly and cart to use, but they didn't use those either at all so not sure if they are encouraged to do so, so expect to have to pay for a dolly too when you book. Uhaul staff were all great & friendly, the movers were too but that payment thing needs to be configured differently if there is a way, because again, I paid for 5, was estimating 4 +1hr for stairs, so I truly expect that remaining time to be used to load the remaining bigger items.

Rating:

3.0

I got sick during my move.my friend delivered the truck to wrong location.they charged my card for 160$ .this is not fair.

Rating:

3.0

Make sure to inspect all trucks thoroughly before issuing to customers. My issue very much caused a delay. At the end of it all the manager was very helpful in solving my problem.

Rating:

3.0

Customer service was fine. I had my authorized driver pick up the vehicle. They were cleaning the van when he arrived. Unfortunately, I was the one that had to drive it throughout the day. The smell in there was horrid. It smelled as if someone defecated in there. Driving was tolerable as I drove with the window down, but I could not enter the back of the van. Whatever was used to clean the van, or mask whatever smell was in there just made it worse.

Rating:

5.0

Fix the equipment and make sure the equipment has gas. 1. I received the truck on E. 2. It was very sluggish and took a long time to switch gears. 3. The tow continually turned on. 4. The steering wheel stayed to the left while going straight

Rating:

5.0

Fgreat service

Rating:

5.0

Nothing! Everything was excellent and in order.

Rating:

5.0

Just keep the young folks away from the front desk!! Ignorant

Rating:

3.0

The woman checking us was great. However, the day before we had tried to rent the trailer and did not have the proper light kit on my vehicle. I told them that I would reschedule the trailer for the next day after I purchased the light kit and installed it. I told them that I would go to AutoZone to purchase the kit. As I was leaving, I saw an entire wall of light kits in the garage area and asked if they sold them. They replied yes, so I went back in to see if you all carried the right one. And indeed, you did, and I bought it. The man that installs those kits was also there and did not inform us that that service was available. The manager was also on duty. I think it was a missed opportunity for your team to provide great customer service and increase the sale and service for your company, but they didn't seem to want to do the extra work or try to make the most of us as customers. My criticism is of the manger and the service person, not of the desk agent.

Rating:

5.0

Ty U Haul for being supported

Rating:

5.0

Staff was so polite , patient and helpful

Rating:

5.0

Could not have been easier. Staff member directed me to easy drop off spot and was friendly to boot!

Rating:

5.0

I wouldn’t change anything . Thank you

Rating:

4.0

The rates weren't properly explained. Rates quoted was very missleading. Felt taken advanrage of. Overall I was very disappointed with the end result but Im just one customer.

Rating:

5.0

Ebony was a wonderful and pleasant staff person and provided an exceptional service experience at this location.

Rating:

5.0

The staff was very much so courteous, considerate and compassionate toward me. In addition the manager especially and his staff as well is a complement to the U HAUL COMPANY because of their consciousness of the company policy and compassionate approach to their customers. Thank you please.

Rating:

5.0

The sales associate was very helpful and friendly and the vehicle return guy I was very very nice

Rating:

5.0

Good service.. thank you

Rating:

4.0

The truck ran a little rough.

Rating:

5.0

I will alway send some one there

Rating:

5.0

Not a thing!!!

Rating:

2.0

It wasn't no good experience for me because they didn't have the unit I needed and they asked me and I told him that the one that I wanted but then when I looked at it I need a bigger one and I couldn't get it and I had to stuff all my stuff up in the half of it didn't even fit this just wasn't no good experience

Rating:

1.0

Charged 230 dollars more because they couldn’t read an odometer or gas gage. Luckily I took pics but otherwise would have been screwed. Beware doing business here.

Rating:

4.0

Just took longer to get checked out Had to wait about a half our and I was the only truck waiting to be checked out. Other than that it was a pleasant experience.

Rating:

5.0

Excellence service, every day I called for an extension the crew was very helpful.

Rating:

5.0

I had a great experience with U-Haul! The sales representative was incredibly helpful and made the rental process smooth and easy. The truck was clean, well-maintained, and exactly what I needed for my move. I would definitely recommend U-Haul for reliable and convenient rentals. Thank you for the excellent service!

Rating:

1.0

I was charged for a utility dolly that I didn’t get. I was charged for an extra day when I turned in the uhaul a day before I was actually suppose to. I wasn’t refunded the $15 for the utility that I was initial charged for it.

Rating:

5.0

No improvement needed here. Only praise! The manager that checked me in & out was excellent.

Rating:

5.0

Great customer service

Rating:

5.0

Very pleased, great staff.

Rating:

4.0

Tires on trailer need to be replaced. Dry rotted.

Rating:

4.0

The manager talk down to me. Seemed I was bothering him. He also called one of his team members, “employee”. I never would have said that to someone in front of him. Call him by his name or use co-worker.

Rating:

3.0

Why I was charged 8.79 after I left the truck was clean and gas back at a 1/4 of a tank.. just wondering

Rating:

5.0

Uhaul provided great after hours services. Truck was easily located. Instructions for the key retrieval was clear. I had a time getting the key at first, but I did manage to get it out of the lock box. Overall, I was satisfied.

Rating:

5.0

All the Gentlemen working at this location should be applauded for their skills and customer relations. I have never been treated with more respect as a customer as I have been by the personnel working there. Especially Mr. Edward. Everyone greets you with a smile and a good afternoon. Thank you all, Richard Berger

Rating:

5.0

Eduardo was just perfect, kudos to uhaul

Rating:

5.0

Edward and his team was so great and informative to all of my needs. So glad for them and will tell many people and friends about this location

Rating:

5.0

Nothing wasvperfect

Rating:

4.0

Make sure the trucks are driveable with mechanical issues . The transmission was messes up in the truck we had . It cost me double the labor amount because the truck broke down and I had to pay unnecessarilyto unload truck only to reload it on another truck then unload it again ce

Rating:

4.0

Get a better computer system for smoother transactions… besides that the customer service was excellent… thanks to the General Manager Mr Edward’s and his staff

Rating:

4.0

I used the uhaul help section to find moving company. The company called stated it was a 3 hour minimum instead of 2 hour like uhaul had listed. He sent a link for me to pay for the 3rd hour. When he got their he had no tools to disconnect washer and dryer nor take the table apart so that stayed behind. They rushed and were only there for 1 hour because they had another job at 11am. I paid for help for 3 hours and only received 1 hour. I informed him that he would need 2 forms of ID and vehicle registration to get on military base. He advised that he always move people on and off base. However he did not have information he needed to get pass to enter the base. I was very dis appointed with that.

Rating:

2.0

Once I got to this store to return a truck and put my stuff in storage, the employee was unable to see my reservation, but after about 30 minutes she saw my information. She did not have change readily available. Once everything was taken care of after being in the store too long, my stuff was placed in a storage unit that I cannot access because I am handicap. Once my movers got everything in the storage unit which is on the second floor, I returned the truck to the front and the employee said I was good to go. I had my sister give me a ride home but on the way I received a call I had to come back to get the truck because that was not the correct location but I explained to her that her store was on my paperwork from Georgia, but she insisted she could not check the truck in and I have to come back and take it to a Gretna location instead. At the point I was tired and frustrated so I advised her I would need to pick it back up in the morning so I would not be charged additional money and I would be contacting the corporate office. I received a phone call 30 minutes later stating there was technical issues with the computer and my truck has been checked in with no additional charges. I think the stores need to be sure they are on the same page and not make it difficult for your customers when renting your trucks.

Rating:

3.0

When I rented a van and noticed there's dirty on every van's windshield; driver's rearview mirror; and passenger's window however your maintenance would need to wash up in every window and windshield. Thanks, Customer.

Rating:

5.0

Everything was great the customer service when we picked up and when we returned was efficient and friendly. Thank you.

Rating:

5.0

They're Very Professional

Rating:

3.0

One thing that needs to be better it the tywrap on the hand truck it's a scam while the truck is bouncing it breaks off and you get charged for usage a total scam.

Rating:

1.0

Fui a esa oficina para solicitar un camión para acá en baton rouge. Y en baton rouge me enviaron a otra oficina , yegue y ayi me dijeron que no. Luego llame atención al cliente. Y me dieron el carro el siguiente día. Yegue desde las 8 y 30 de la mañana y me lo dieron casi alas 12. Luego cuando yegue al stor no estaba mi reservacion aparte me cobraron otro día del carro y yo yegue ala hora que era a entregar el carro

Rating:

1.0

That truck rides so bad it needs at upgrade,will never take a truck like that again !!!! Please have it tuned up!!!!

Rating:

5.0

i did not use it because it was to small

Rating:

5.0

Great service

Rating:

5.0

The older guy who helped my was very polite and helpful. He also waked me through the steps and had no issues with accommodating me at the last minute. Best experience I’ve had with using Uhual services

Rating:

1.0

Second floor with no elevator. Extremely inconvenient to storage anything big.

Rating:

2.0

Facility damaged my items from thier broken a/C unit leaking into my unit & because I didn't carry insurance they refused to pay for my property. They kept going up on their rates w/below average services. Moved out of 2 of their units.

Rating:

1.0

I did not have the option to pick what storage unit that I paid for...I was not giving the option to see where the unit will be located before purchasing it I had to purchase it first unprofessional the. I was giving a unit on the second floor I am in a wheelchair

Rating:

5.0

Quick in and out at facility. Will definitely use in the future for short term storage rentals when I leave town.

Rating:

5.0

No comments

Rating:

4.0

Good customer service

Rating:

4.0

When I moved my stuff out I had to throw most of my stuff away because of mold but other than that it was very secure

Rating:

5.0

Don was amazing! Great attitude and helpful. Will recommend to others.

Rating:

3.0

My reservation was for a drive up unit, however, when I arrived, I was told my reserved unit was not available. I was given an unit on the second floor with no elevator nor dolly available for rental. This was very frustrating. If uhaul would have notified me of this, when I made the reservation, I could have made other arrangements. Don't wait until someone shows up, then inform them their previously reserved unit is not available.

Rating:

1.0

My property was damaged by rodents. Rats or something ate holes in my sofa and loveseat set. I was told by the front desk they didn’t have that problem.

Rating:

5.0

Their experience was great .

Rating:

5.0

Thank you

Rating:

2.0

Storage units they assigned me were occupied! Had locks on them! Not very good accountability going on there! They don’t know which units are available to rent!

Rating:

5.0

Very reasonable & respectable 💯

Rating:

3.0

Magee was very rude

Rating:

1.0

During the time my belongings were stored with U-Haul, my rental rate went up six times with the following statement as an explanation for the increase: $1,990 in additional charges based on this statement in each letter notifying me of an increase: “My staff and I pride ourselves on maintaining a clean, dry, and secure self-storage facility and are dedicated to improving your storage experience. We complete daily inspections of the property to proactively improve facility maintenance and security, as well as conduct a monthly pest control program to adhere to our superior cleanliness standards.” In the end, I paid an additional $1,990.00 for this promise of cleanliness and pest control. But when I came with movers to clear out my storage unit on 7/24/23, I discovered that every piece of upholstered furniture, carpets, wooden items, art, and some clothing had all been destroyed by vermin. While the staff was friendly and helpful and the insurance I'd paid for covered most of the damage, I am angry that I paid $1,990.00 for enhanced cleanliness and pest control under completely false pretenses; if the management at that time had actually done what they promised in exchange for higher rent, my belongings wouldn't have been destroyed. I feel ripped off, and I certainly would not recommend this facility to anyone.

Rating:

1.0

Spoke on the phone with one of your representatives was clear about my concern that uhaul had sent me a message saying I’ve been moved out of my unit without my knowledge when I’ve only had it for a week. The representative continued to speak to me with an attitude and stated “call back when the manager is in”

Rating:

2.0

Second story Storage with no elevator was the reason I went elsewhere.

Rating:

5.0

I will always come to this location for all of my moving and storage needs.

Rating:

1.0

This location needs better workers. These employees are lazy af

Rating:

2.0

The light doesn't work. There was no lock in the unit like my correspondence told me there would be - had to talk to associate, it was in my truck. The door is rusty & I believe it's undersized.

Rating:

1.0

There was an a very obvious rodent problem…all my person belongings were either eaten up by or pooped on by rats. Literally paid almost $200 a month for my stuff to be destroyed

Rating:

5.0

Only improvement would be some sort of elevator system to access 2nd floor. If this location wasn’t so conveniently located, I would have definitely chosen somewhere else that didn’t have stairs.

Rating:

5.0

Very friendly helpful staff

Rating:

5.0

Very excellent supportive staff. I felt like family after a while.

Rating:

5.0

Staff are helpful and friendly. Environment control was effective. Affordable.

Rating:

5.0

Been a customer for almost 10 years, awesome place , clean and we'll maintained.

Rating:

5.0

The guys in the office were always so nice and helpful.

Rating:

2.0

I said below Average and the only reason why is because they staff was rude and on top of that they did not have any camera and there was a guy in side the guy at night was following me so I stay in my car and oh most hit him trying to get away

Rating:

1.0

I was looking to rent a concealed unit to store a car. The information provided was not clear. It sold me a outdoor parking spot instead of what I was looking for.

Rating:

5.0

The two young men that helped me did a fantastic job

Rating:

1.0

Attitude at counter. Guy helping me was also on a personal phone call at same time with his ear buds in. I got a quick refund on unit.

Rating:

5.0

Great customer service from Mr. Jordan Hayes and his staff!!

Rating:

5.0

General Manager and staff was very friendly and helpful! I would definitely come back again

Rating:

3.0

I got my things out of my storage and in one of my bens there was a dead mouse I was very upset

Rating:

3.0

Storage unit was not I-315 climate control . Some wood pieces had mold, the rats were horrible they pee, poo,chewed clothing etc. Just had I did not have to leave merchandise any longer…When speaking to a worker they mentioned he do not go in the units. Well it’s over and glad to return home in Alabama…Would recommend but tell them to check storage periodically.

Rating:

3.0

I didn't really use it for I realized I made a mistake in size and that facility didn't have a larger one No one answers the phone so I had no choice but use the move out option. Just wish I could had gotten my money back but guess that was my fault

Rating:

5.0

Joseph be attendant at the store in Lapalco where I decided to do my business was very carefully listening and understanding of my needs)) For this is the reason I gave these rating to U-Haul.

Rating:

5.0

I recommend this location. I've had my storage almost a year and staff was always nice and extremely helpful. Shoutout Jordan manager and staff.

Rating:

5.0

Great customer service

Rating:

2.0

Walk up into the office too many times with no help insight, always no employees to help

Rating:

5.0

I'm thankful

Rating:

5.0

The store manager Jeremy was an attentive and courteous young man. When there were any issues or concerns, he was very understanding, respectful and responsive.

Rating:

5.0

Young Man Who Help Me Was Very Kool

Rating:

3.0

It was ok

Rating:

2.0

Got unit at 455 pm loaded truck returned around 600 pm no lights on around storage light in unit was busted but yet storage unit said good could have artless had a light in it

Rating:

2.0

The storage unit was rented to me dirty. So I cancellled the contract and went to public storage and rented the unit from them

Rating:

3.0

The light in our unit never did work......staff was ok at times.....couple of employees seemed distracted while attending us at times.

Rating:

5.0

I didn’t like there is no turn around in the facility but staff was nice and storage secure and clean had an issuer on billing originally but the manager corrected it.

Rating:

5.0

Friendly, good costumer service,

Rating:

3.0

We reserved a climate control large unit, when we arrived there was only one unit available which was not climate control and very small unit. i had to take it out of desperation for a move next day and no time to look elsewhere. Why reserve a space if it is going to be given away to someone else? The unit has no light, appears it was torn out.

Rating:

5.0

My experience with Lapalco Uhaul was Extrodinary. The supervisor Mr. Jordan was very professional and patient my entire stay with Uhaul.

Rating:

5.0

Awesome!!

Rating:

5.0

Thanks for everything it was excellent and Convenient.

Rating:

5.0

The staff are always helpful, professional and friendly. Definitely, would recommend to friends and family.

Rating:

5.0

The manager went above and beyond to ensure I could get my stuff into storage and even helped back out the truck for me.

Rating:

2.0

Customer service was complicated. Each time I called to get clarity on anything, I was placed on hold for more than 10 minutes and the disposition of the rep was nasty. This was a common thing at the Lapalco in Harvey business. Each time I entered the building, it was quite junky. It looks like they're going out of business.

Rating:

1.0

This will be the last time we use uhaul. Experience was horrible from start to finish especially the Harvey location. We pulled in and walked in the building and where told I'm on the phone with my momma you have to wait. 4 minutes later is when we finally started getting help if you want to call it that. We where eligible for a free month storage in a climate controlled unit when we arrive thats not the case. They tryed to charge us for the month and then it wasn't even a controlled unit. After getting 2 managers they finally agreed to hold up to the offer. Not a climate controlled unit. We where then displaced because of hurricane Ida. We called to see if they could pro rate a few days because we where not in the area where told no very rudely. Told us that if we didn't have the stuff out by thrusday the 16 by 4 we would be charged again. We dropped everything and came to get the stuff out when I went to check out I was again almost charged for somthing that was agreed apon. After 20 minutes waiting for a manager to come assist me to figure it out and talk about the damage to my materials in the unit was rudely told nothing we can do here have to claim online. Horrible customer service no one I know will be renting from your company.

Rating:

5.0

Staff was awesome.

Rating:

5.0

Customer Service is like no other in the business AAA 100 satisfaction. Thanks Jamie PG

Rating:

5.0

I definitely would use your storage facility again, very efficient and well kept .

Rating:

3.0

It was ok besides when u reserve a unit on your card it does not mean rent to someone else I have been giving the run since I got the U-Haul and storage never again for me

Rating:

5.0

The people who work here are very helpful:))

Rating:

4.0

I had a great experience with that location

Rating:

4.0

NA

Rating:

5.0

The manager Jordan was amazing and very helpful

Rating:

3.0

Jordan he is so sweet ❤️

Rating:

5.0

The general manager Jordan was beyond awesome. Highly recommended..

Rating:

1.0

Horrible to say the least. Almost a week waiting to hear from a customer service representative. Faulty equipment. Lack of facilitation. No communication on processes and alternative processes. Lost a sale on furniture that I had advertised. Couldn't get into the building using access card. Had to return the truck before being able to use it. Only truly helpful person was Travis in Roadside Assistance. I can keep going... next time I will rent a truck from Home Depot and a unit elsewhere. Worse $200 spent.

Rating:

1.0

No elevator access to second floor units with steep, tight, long stairwell. Absolute deal breaker.

Rating:

2.0

Some staff members were great, but the store manager was horrible. I was charged for a storage space I did not have access to and I was accused of putting the wrong lock on my storage even though I bought the lock from their store. When I shared this information with an employee and the manager I was threatened by the manager that my lock would be cut off if I did not come to remove it. The lock was on the storage space they charged me for but I did not have access to it. Needless to say I will not do business with this facility again. Most of the staff members were truly great and helpful but that manager has got to go.

Rating:

5.0

The manager Mr.Jordan and his staff is Awesome. Very conscientious and check everything. Friendly and respectful.

Rating:

5.0

Light near storage unit should be fixed it made it difficult to see other than that I had an amazing experience with the storage facility

Rating:

2.0

Customer service and better communication needs to br improved

Rating:

2.0

When I got to this unit I wanted a big unit. After applying for the unit I was given three separate small units which would have not fit any of my big furniture. The building was also unsecured and had a broken door.

Rating:

4.0

When I first got the unit I had problems but once the young guy Jordan took over I had no problem after he even gave me the option to choose a buzzer are a card to get in and out the gate due to me have a problem with the card that I was provided but he said they been had the buzzer I would recommend dealing with this guy any day.

Rating:

5.0

No management fee No hassle Tha.k you

Rating:

5.0

Great and amazing help from the staff!!

Rating:

5.0

Awesome service very helpful

Rating:

1.0

Payments was not clear card kept getting charges to days after moving no one could tell me why gave me the run around

Rating:

1.0

Our truck was not available and it took three different places to get a truck. Waste of a lot of our time. we also have storage unit problems

Rating:

4.0

The Manager was very friendly, polite and very professional.

Rating:

1.0

The manager had to be the laziest person ever. We did everything online and still had to come in a do everything in person. The worst part was he saw all the online information.

Rating:

5.0

Everything was as it should be.

Rating:

4.0

I was good place to storage but they was no light in the unitbsobit was difficult to see inside at night

Rating:

5.0

Jordan was very accommodating

Rating:

5.0

Great management.

Rating:

5.0

Customer service was excellent.

Rating:

5.0

GREAT CUSTOMER SERVICE!

Rating:

5.0

The manager Jordan was especially wonderful and really delivered the epitome of customer service.

Rating:

5.0

Excellent

Rating:

5.0

Good

Rating:

5.0

The team was very helpful.

Rating:

5.0

One of the employees at this location went out of his way to assist me. I really appreciated that.

Rating:

5.0

Words cannot Express how much I appreciated the quality of service I received today. He helped me more than he knows. THANK YOU

Rating:

4.0

So/So Customers have to be very patient when dealing with personnel .

Rating:

5.0

I will make sure to tell my family an Friends about uhaul storage

Rating:

5.0

It was extremely busy with only two people working but they were friendly and made the wait pleasant by acknowledging our presence and reminding us that they will be with us soon.

Rating:

5.0

The manager was professional, personable, and courteous. I really enjoyed speaking and interacting with him. Unfortunately, I forgot his name but I know he recently relocated to New Orleans.

Rating:

1.0

Somehow All of MY BELONGINGS WERE STOLEN. AND YALL ALLOWED EDWARD PRESTON JOSEPH to have someone pose as with WITHOUT CONTACTING ME OR ASKING FOR IDENTIFICATION. WHEN I'M ASKED EVERY TIME!!

Rating:

5.0

Jayson & the Team were very professional and most helpful. I would highly recommend the location and company! The facility is also very clean.

Rating:

5.0

Rental was problem free from making reservations through returning truck. Agents at check in was warm!

Rating:

5.0

Very good customer service

Rating:

4.0

Very helpful lady

Rating:

4.0

Not sure of her name but was very helpful to me.

Rating:

5.0

Mr. Alvin was great to do business with and made sure we were taken care of.

Rating:

3.0

I had a little trouble with the representative when I was trying to change a reservation.

Rating:

5.0

The staff was SO accommodating, even short notice, and was able to help me with everything I needed for my move. I wish I could give them 10/5 stars. I recommend these guys to everyone.

Rating:

5.0

Everything was great and the staff was wonderful; they were helpful, respectful, and sometimes very funny.

Rating:

4.0

Buildings are a little crowded together but very well maintained and a great staff.