Customer Reviews for U-Haul Moving & Storage of Lapalco Blvd

1897 reviews

2340 Lapalco Blvd   Harvey, LA 70058
(Located at the corner of Lapalco and Brooklyn Ave)

(504) 368-7823

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(504) 368-7823

2340 Lapalco Blvd
Harvey, LA 70058
(Located at the corner of Lapalco and Brooklyn Ave)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Eileen M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LEONNA G. 
Rating:
4.0

Customer did not leave a comment.

Keith P. 
Rating:
3.0

I had to walk all over looking for someone to help me and they just seemed unhappy I was even there.

Kristen A. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

DAMIAN B. 
Rating:
5.0

Customer did not leave a comment.

LOVELESS M. 
Rating:
5.0

Customer did not leave a comment.

CARMELITA R. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

Renata C. 
Rating:
5.0

excellent experience highly recommend

Antonio L. 
Rating:
5.0

This location was fantastic. The manager was a calming and reassuring presence and I felt respected and valued as a customer. Waaaaaaaaaay better than the Tulane Ave. store. Worth the drive from Orleans parish.

EMILY L. 
Rating:
5.0

Customer did not leave a comment.

Christy W. 
Rating:
5.0

Customer did not leave a comment.

IESHA B. 
Rating:
5.0

Customer did not leave a comment.

AMBIORIX N. 
Rating:
5.0

Nothing...Everything were well in order.

CAPACINE Y. 
Rating:
5.0

very good customer service both at pickup and drop-off

GERARD R. 
Rating:
5.0

Nothing

Arden H. 
Rating:
4.0

Customer did not leave a comment.

Teddi C. 
Rating:
4.0

Customer did not leave a comment.

RODERICK H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
4.0

Customer did not leave a comment.

Yolanda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
1.0

My credit card was charged twice I called twice to speak to someone & was told someone would call me back never received a call

ALPHONSE H. 
Rating:
1.0

Did not rate this as my pickup location changed to one in New Orleans which was an inconvenience.

Charles M. 
Rating:
3.0

Customer did not leave a comment.

DAVID G. 
Rating:
1.0

No elevator access to second floor units with steep, tight, long stairwell. Absolute deal breaker.

Mersini K.  |  Overall Experience 
Rating:
3.0

Make sure everything works in the truck

YVETTE D. 
Rating:
5.0

Very pleased with my overall rental experience

LYNDRELL G. 
Rating:
5.0

Easy fast and efficient return and staff greeted with great service

ERSKINE B. 
Rating:
5.0

Nothing everything was great

ANDREW B. 
Rating:
5.0

Jordan is great!! Thanks

CHERIE D. 
Rating:
5.0

Customer did not leave a comment.

Christy D. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Keisha W. 
Rating:
5.0

Jordan was great.

Audrey B. 
Rating:
5.0

I didn't like the personally taking pictures of my I D.

OSCAR C. 
Rating:
2.0

Some staff members were great, but the store manager was horrible. I was charged for a storage space I did not have access to and I was accused of putting the wrong lock on my storage even though I bought the lock from their store. When I shared this information with an employee and the manager I was threatened by the manager that my lock would be cut off if I did not come to remove it. The lock was on the storage space they charged me for but I did not have access to it. Needless to say I will not do business with this facility again. Most of the staff members were truly great and helpful but that manager has got to go.

Chenice S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BARBARA G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAROL T. 
Rating:
4.0

Customer did not leave a comment.

ULYSSES G. 
Rating:
5.0

Wonderfully helpful staff.

TODD C. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
4.0

The service was great especially the lady who helped with the Van trailer. I commend her for hear assistance with check-in, Hook-up and check-out. Great Job!

HERBERT T. 
Rating:
5.0

Mr Jordan is the best

RONNIE J. 
Rating:
5.0

great service

george H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN D. 
Rating:
5.0

Wonderful service. Thank you

JAMAL J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

DENISE S. 
Rating:
5.0

Customer did not leave a comment.

LIKISHIA W. 
Rating:
5.0

Great customer service.

RICHARD O. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
2.0

Reservation was made over the phone and done incorrectly. When I called to address the mistake i was told they didn't have the equipment for the time I needed it. I compromised. Called ahead to pick up equipment, was told it was there and ready. When I arrived I was told it was not there. I had to wait and take a shorter truck. Very disorganized employees. Very frustrating to customer

ALBERTO R. 
Rating:
5.0

Excellent service. Truck runs great

Ronika M. 
Rating:
5.0

Customer did not leave a comment.

Wayne R. 
Rating:
3.0

Online check-in is pointless. You still have to go in and check in from scratch.

BEJIDE L. 
Rating:
4.0

Customer did not leave a comment.

Gabrielle K. 
Rating:
5.0

Customer did not leave a comment.

CASEY D. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL C. 
Rating:
5.0

Business was well maintained, and the associate who helped me was very nice and kind. The van that I rented was in great shape, practically new.

CLAY R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
2.0

My 5x8 trailer had a flat tire before leaving town and a slow leaking tire 24 hours later. Also the leaf springs have out 2 days after renting with the trailer only at half weight capacity. The roadside assistance takes forever to use and the companies they hire to do work are often sub par. The people working at the 55 E 3900 S, Salt Lake City, UT 84107 went above and beyond to help us though and highly recommend them just in customer support alone.

BENJAMIN R. 
Rating:
2.0

We waited in line 15 minutes to be assisted with pickup, and then waited another 15 minutes trying to return it because there was only one employee in the store and she was assisting someone trying to rent a storage unit. There should be a streamlined process for returning vehicles, particularly considering all she did was take the receipt and keys and tell us we were good to go after we stood there, exhausted from a day of moving furniture, waiting to return the truck.

JASONPAUL ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Sean L. 
Rating:
5.0

Customer did not leave a comment.

scott A. 
Rating:
3.0

Customer did not leave a comment.

Melanie V. 
Rating:
5.0

Just continue doing a excellent job 👍

STEPHANIE N. 
Rating:
5.0

Customer did not leave a comment.

Sonya S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary lou S. 
Rating:
5.0

The rep was helpful, knowledgeable and customer friendly!!!

Ronald J. 
Rating:
5.0

Great job from the contact on the phone to the return of the equipment. Keep up the good job!!!

ALICE T. 
Rating:
5.0

Customer did not leave a comment.

Claudia N.  |  Overall Experience 
Rating:
5.0

The manager Mr.Jordan and his staff is Awesome. Very conscientious and check everything. Friendly and respectful.

Ivy M.  |  Overall Experience 
Rating:
5.0

Staff was friendly and professional.

Jackie W. 
Rating:
5.0

Customer did not leave a comment.

Penny D. 
Rating:
5.0

Daniel is awesome! During my visit, he was pleasant, knowledgeable, courteous, and went above and beyond to assist me with getting what I need for my move. He is a GREAT asset to your company.

LATOYA H. 
Rating:
5.0

Customer did not leave a comment.

LESTER M. 
Rating:
5.0

Customer did not leave a comment.

MILADY V. 
Rating:
5.0

The truck was great

CLINT M. 
Rating:
5.0

Light near storage unit should be fixed it made it difficult to see other than that I had an amazing experience with the storage facility

Timmona W.  |  First Impressions 
Rating:
3.0

Change the attitudes of the staff

Denisia A. 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
3.0

Customer did not leave a comment.

Renata W. 
Rating:
5.0

Customer did not leave a comment.

MELISSA F. 
Rating:
5.0

Customer did not leave a comment.

JOAN M. 
Rating:
5.0

Customer did not leave a comment.

Terreyl M. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP B. 
Rating:
2.0

Customer service and better communication needs to br improved

Latonya J.  |  Overall Experience 
Rating:
4.0

Good customer service not GREAT.

Vernon L. 
Rating:
4.0

Customer did not leave a comment.

Tracy H. 
Rating:
5.0

The employees were knowledgeable on all aspects of truck and dolly towing and very helpful

CHRIS R. 
Rating:
5.0

Customer did not leave a comment.

Jack T.  |  Overall Experience 
Rating:
2.0

When I got to this unit I wanted a big unit. After applying for the unit I was given three separate small units which would have not fit any of my big furniture. The building was also unsecured and had a broken door.

andre l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jerrell M. 
Rating:
5.0

Really nothing! Everything was good!

Ivan J. 
Rating:
4.0

Customer did not leave a comment.

Matthew B. 
Rating:
4.0

Customer did not leave a comment.

Willie K.  |  Overall Experience 
Rating:
1.0

It was the worst. I used your 24/7 truck share book my truck for a 7am pick up just to be forced to wait til 9 because they never put the key where they should. Gave me a truck on half a tank. All around it was just simply horrible service will never use uhaul again

KOURTNEY M. 
Rating:
5.0

NOTHING!

JACK T. 
Rating:
5.0

Great customer service

Byron D. 
Rating:
5.0

N/A

LACHELLE H. 
Rating:
1.0

They took 100 of my card idk why. Told me from the start it was only gonna be 65 I'm filing a law sue against the store on lapelco Harvey LA

Delina P. 
Rating:
5.0

Customer did not leave a comment.

Preston A. 
Rating:
5.0

Customer did not leave a comment.

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

GREAT job to ALL!

PEGGYSUE C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA F. 
Rating:
5.0

They were great

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Customer for over 6 years,staff very helpful.

CHARLES G. 
Rating:
1.0

very bad attention there the people who work are racist

FRANKLIN C. 
Rating:
1.0

I had an issue with the store and when I called customer service I got into it with the lady cause she was being rude to me and unfair I was treated poor and was talked to like I was nothing my rental time was 8:30am I was on time I was late moving my things as well this was not a good customer service And them people and the store and 1800 number are very rude I would not send any of my friends to rent at any u haul to make everything worst my truck was so not maintained it was driving slow what a nightmare bad experience and services thank you

Yvonne C. 
Rating:
4.0

Customer did not leave a comment.

Kelton G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

melyssa g.  |  First Impressions 
Rating:
4.0

When I first got the unit I had problems but once the young guy Jordan took over I had no problem after he even gave me the option to choose a buzzer are a card to get in and out the gate due to me have a problem with the card that I was provided but he said they been had the buzzer I would recommend dealing with this guy any day.

Brian B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRANCE M.  |  First Impressions 
Rating:
5.0

No management fee No hassle Tha.k you

mary w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raquel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toni p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alfred h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lisa l.  |  First Impressions 
Rating:
5.0

Great and amazing help from the staff!!

Eliseo C.  |  First Impressions 
Rating:
5.0

Awesome service very helpful

Brandi M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALTHEA P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAQUINTA W.  |  Overall Experience 
Rating:
1.0

Payments was not clear card kept getting charges to days after moving no one could tell me why gave me the run around

Keonta S.  |  Overall Experience 
Rating:
1.0

Our truck was not available and it took three different places to get a truck. Waste of a lot of our time. we also have storage unit problems

susan n.  |  First Impressions 
Rating:
4.0

The Manager was very friendly, polite and very professional.

Karen R.  |  Overall Experience 
Rating:
1.0

The manager had to be the laziest person ever. We did everything online and still had to come in a do everything in person. The worst part was he saw all the online information.

Bayinnah S.  |  First Impressions 
Rating:
5.0

Everything was as it should be.

JAYSON N.  |  Overall Experience 
Rating:
4.0

I was good place to storage but they was no light in the unitbsobit was difficult to see inside at night

Chantrell T.  |  Overall Experience 
Rating:
5.0

Jordan was very accommodating

Minerva H.  |  First Impressions 
Rating:
5.0

Great management.

Wilson Q.  |  Overall Experience 
Rating:
5.0

Customer service was excellent.

Ciyauina B.  |  First Impressions 
Rating:
5.0

GREAT CUSTOMER SERVICE!

Tiasha B.  |  First Impressions 
Rating:
5.0

The manager Jordan was especially wonderful and really delivered the epitome of customer service.

Tracey R.  |  Overall Experience 
Rating:
5.0

Excellent

Willie G.  |  First Impressions 
Rating:
5.0

Good

ricardo b.  |  First Impressions 
Rating:
5.0

The team was very helpful.

Michael V.  |  First Impressions 
Rating:
5.0

One of the employees at this location went out of his way to assist me. I really appreciated that.

DONNA M.  |  First Impressions 
Rating:
5.0

Words cannot Express how much I appreciated the quality of service I received today. He helped me more than he knows. THANK YOU

SHAE B.  |  First Impressions 
Rating:
4.0

So/So Customers have to be very patient when dealing with personnel .

JERRY L.  |  Overall Experience 
Rating:
5.0

I will make sure to tell my family an Friends about uhaul storage

Monique Y.  |  Overall Experience 
Rating:
5.0

It was extremely busy with only two people working but they were friendly and made the wait pleasant by acknowledging our presence and reminding us that they will be with us soon.

Ursula D.  |  First Impressions 
Rating:
5.0

The manager was professional, personable, and courteous. I really enjoyed speaking and interacting with him. Unfortunately, I forgot his name but I know he recently relocated to New Orleans.

Willie Y.  |  Reservation 
Rating:
1.0

Somehow All of MY BELONGINGS WERE STOLEN. AND YALL ALLOWED EDWARD PRESTON JOSEPH to have someone pose as with WITHOUT CONTACTING ME OR ASKING FOR IDENTIFICATION. WHEN I'M ASKED EVERY TIME!!

corlissa d.  |  Overall Experience 
Rating:
5.0

Jayson & the Team were very professional and most helpful. I would highly recommend the location and company! The facility is also very clean.

Denise F.  |  Reservation 
Rating:
5.0

Rental was problem free from making reservations through returning truck. Agents at check in was warm!

Doris P.  |  Reservation 
Rating:
5.0

Very good customer service

nichele d.  |  Reservation 
Rating:
4.0

Very helpful lady

Brian B.  |  Reservation 
Rating:
4.0

Not sure of her name but was very helpful to me.

Brian B.  |  Reservation 
Rating:
5.0

Mr. Alvin was great to do business with and made sure we were taken care of.

wilferd h.  |  Overall Experience 
Rating:
3.0

I had a little trouble with the representative when I was trying to change a reservation.

nichele d.  |  Reservation 
Rating:
5.0

The staff was SO accommodating, even short notice, and was able to help me with everything I needed for my move. I wish I could give them 10/5 stars. I recommend these guys to everyone.

Rachel G.  |  Overall Experience 
Rating:
5.0

Everything was great and the staff was wonderful; they were helpful, respectful, and sometimes very funny.

Karyn W.  |  Overall Experience 
Rating:
4.0

Buildings are a little crowded together but very well maintained and a great staff.

CLYDE F.  |  Overall Experience 
Rating:
2.0

Unorganized

Sheryl S.  |  Overall Experience 
No reviews have been submitted for this location.

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