Customer Reviews for U-Haul Moving & Storage of Lapalco Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lapalco Blvd

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Betsey O. on

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I wasn't informed of a $20 fee if i didn't use the online return app. The rep just said to park it under the canopy and put the keys in the night drop. She never said anything about the online return and i didn't get the text until after i returned the vehicle. Very unprofessional.

Deanna T. on

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The truck was very old, shaking, and had no get up. It seem as if the transmission was trying to go out. Car took forever to switch gear. My worst experience ever and I’ve used Uhaul for over 3 years with my business. Tried calling the day after to discuss my experience and couldn’t get anyone on the phone.

Tija P. on

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Customer did not leave a comment.

Paul W. on

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equipment cab was still dirty from previous renters (smelled of cigarette smoke, spilled fluid on driver's side door, grit/dirt in console and on dashboard). Pricing is very confusing, but competitive.

Minerva H. on

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Jordan was very accommodating

Daniel K. on

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KELLY E. on

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Mollie D. on

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Employees were very friendly and helpful

Dinah C. on

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Eddie G. on

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Great customer service is always provided. Keep up the good work and continue providing reliable vehicles.

ROD H. on

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Just keep doing what your doing. The young man that helped was very helpful and professional.

Donald H. on

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Burt B. on

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Keyaka L. on

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Wilson Q. on

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Great management.

Julio V. on

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Stephanie K H. on

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Christopher N. on

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Frederick S. on

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Kasydra P. on

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Tara S. on

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I recommend new trucks! I was shaking like a leaf in the winter while driving that truck

Zach H. on

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An absolutely epic example of poor customer service. As I waited for close to an hour at the location for my rental to arrive, I witnessed employee answer phone calls, place them on hold and purposefully forget about the call numerous times. The same employee who would tell walk in customers that they were sold out and then walk to the back room laughing as the customers walked out disappointed. THE SAME employee who demanded he had to use his personal phone to photo graph my state issued ID for the rental. When I told him he was not going to use his own phone to photograph my ID, he became mad and demanded the manager who then used a UHAUL device to photograph the ID. Absolutely unbelievable, almost and almost amazing how terrible this location was. Manager OK - employee close to the worst example of customer service and work ethic I have ever witnessed in my life so far.

Donald J. on

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Manager Assistance Was Impecable

Martika M. on

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tangela B. on

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Jordan was very polite and well manned. He when above and beyond doing his job. Expectly in the rain. Thanks Jordan a job well done. Be blessed.

Anh N. on

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Dwayne S. on

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JC S. on

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Representative was very nice.

Kenneth E. on

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Excellent location!! Will definitely use again..

Herman W. on

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All was good

ASHLEY E. on

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Benjamin D. on

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Curvin B. on

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Don H. on

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These guys are great. I use them quite a bit.

Joetta D. on

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Nothing exceptional service !!!

Dawn C. on

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Everything was great. The trailer was one of the nicest I’ve ever gotten. Thank you. Representative was super nice.

Ciyauina B. on

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Customer service was excellent.

Tiasha B. on

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GREAT CUSTOMER SERVICE!

Tracey R. on

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The manager Jordan was especially wonderful and really delivered the epitome of customer service.

Willie G. on

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Excellent

ricardo b. on

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Good

Michael V. on

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The team was very helpful.

DONNA M. on

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One of the employees at this location went out of his way to assist me. I really appreciated that.

SHAE B. on

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Words cannot Express how much I appreciated the quality of service I received today. He helped me more than he knows. THANK YOU

JERRY L. on

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So/So Customers have to be very patient when dealing with personnel .

Monique Y. on

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I will make sure to tell my family an Friends about uhaul storage

Ursula D. on

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It was extremely busy with only two people working but they were friendly and made the wait pleasant by acknowledging our presence and reminding us that they will be with us soon.

Willie Y. on

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The manager was professional, personable, and courteous. I really enjoyed speaking and interacting with him. Unfortunately, I forgot his name but I know he recently relocated to New Orleans.

corlissa d. on

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Somehow All of MY BELONGINGS WERE STOLEN. AND YALL ALLOWED EDWARD PRESTON JOSEPH to have someone pose as with WITHOUT CONTACTING ME OR ASKING FOR IDENTIFICATION. WHEN I'M ASKED EVERY TIME!!

Denise F. on

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Jayson & the Team were very professional and most helpful. I would highly recommend the location and company! The facility is also very clean.

Doris P. on

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Rental was problem free from making reservations through returning truck. Agents at check in was warm!

nichele d. on

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Very good customer service

Brian B. on

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Very helpful lady

Brian B. on

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Not sure of her name but was very helpful to me.

wilferd h. on

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Mr. Alvin was great to do business with and made sure we were taken care of.

nichele d. on

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I had a little trouble with the representative when I was trying to change a reservation.

Rachel G. on

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The staff was SO accommodating, even short notice, and was able to help me with everything I needed for my move. I wish I could give them 10/5 stars. I recommend these guys to everyone.

Karyn W. on

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Everything was great and the staff was wonderful; they were helpful, respectful, and sometimes very funny.

CLYDE F. on

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Buildings are a little crowded together but very well maintained and a great staff.

Sheryl S. on

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Unorganized