Customer Reviews for U-Haul Moving & Storage of Lapalco Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lapalco Blvd

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Mercedes L. on

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LEDELL S. on

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Stay the same, excellent service......

Tondra G. on

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Brian C. on

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Jennifer N. on

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Olibra M. on

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The truck served our purpose, however the ride was terrible and air threw heat like an oven.

Devon T. on

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The General manager provided great services here at this location business was quick, and easy. At the veterans location and older lady with a hat and glasses was very disrespectful and very racist to my family and I. I've never experience anyone this racist against my family and hope that uhaul handles this issue. Now i feel that uhaul company is racist and i will not provide any business to them no longer.

RAIED J. on

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AREONA E. on

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peggy s. on

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Just keep doing what you are doing you will have continue flow of customers. Keep up the good work.

Daniel R. on

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Fire Dave

Deanna T. on

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ODEH A. on

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Warren J. on

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staff not knowledgeable, we had to wait for Mgt. who took his time. I said good morning he did not speak... We were told by the lady at the 800 number the fee for mileage .69, but a break after 300 miles it drops to .29 per. When we returned the truck they still charged us .69 even at 581 miles.. The guy nor the young lady at location wanted to help.. so I told them I would talked to the Mgt. When I CALLED HIM HE SAID HE WOULD RETURN MY CALL AND HE NEVER DID. I CALL THE NEXT DAY STILL NOTHING... JUST A BILL ON EMAIL..

NICOLE R. on

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Kenneth P. on

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violet f. on

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KELFORD F. on

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Brad Y. on

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Edna P. on

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I was totally satisfied online and in the store. Thanks!

Michael L. on

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Howard W. on

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Roger S. on

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SHADIA I. on

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Cornell M. on

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Reconsider not charging double and triple rate for oneway rentals.

David T. on

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The truck was not maintenances properly. The tire in the front passenger side was bald. I did not like renting the truck and taking a chance endangering my life because your guys did not do proper maintenance. Also, last time I rented a trailer. When I arrived to pick it up the trailer was smaller than what I had ordered. I was told that I either use that one or would have none. Not very organized. The trailer also had a burnt out blinker light. Not a good experience either time. I will probably not use uhaul again in the future.

SHANON Y. on

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Kenya B. on

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My truck was full of roaches. Unacceptable!

Sandra D. on

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DAVID I. on

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You really can not improve on perfection in my humble opinion.

george j. on

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Great service and friendly

Sarah H. on

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Constance H. on

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IRIANE L. on

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The general Manager was really helpful.

brian l. on

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Curt S. on

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cherie b. on

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Everything was quick and smooth, in and out!

nam t. on

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jolene t. on

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kathy d. on

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Fred I. on

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angel v. on

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Jeanne P. on

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DeShone C. on

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MICHEAL P. on

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KIANA C. on

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Eric M. on

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My truck was 3 hours late. Half of my loading crew had to leave because of the delay. I signed up for a truck for 7am at one location. Got a call the night before pushing it back to 8am and moved to a father location. Another call on my way to the new location saying they had another delay, but no idea when the truck would be in. When I got there, the manager, Alvin Tate, refused to give any information on when, or even if I should expect to get the truck at all. When it finally came at 9am, I received another call to go back and my truck would be ready in 10 minutes. I got to the store and waited another 45 minutes to finally start the paperwork. When I asked Alvin if he could do anything about the price for my wasted time, he not only refused, but basically asked me what I wanted him to do about it. And rudely asked if I wanted the truck-- like I should be grateful to even get the truck at all (the truck I'm paying for). Poor, poor customer service. I will never be using uhaul again and would never recommend them to anyone.

Donald C. on

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Everything was great!!!!

Gerard K. on

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Alvin Tate at the pick up location was fabulous. He is great

Terry F. on

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Charles J. on

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Send out Followup emails

Mia T. on

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I will contacting Alvin Tate.. Your manager caught sleeping in the back office.. Then when I asked to see maitainance one vehicle he obliged then turns around in the same sentence and tell me get a lawyer to mitigate... Really? I would never ever recommend this place to any one. I think the incompetent individual was Edmond or Eddie either way he needs to be fired.. I will be exercising My First Amendment right to protest if this matter is not resolved with this individual and the situation

Akimie P. on

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Sarah W. on

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DeShone C. on

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Sandra S. on

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The truck we rented was full of roaches. I had to purchase bug spray before placing any items in the truck. The sad part about all this was, uhaul only offered reimburse me for the spray $5. Shame on you uhaul, shame on you.

sondra K. on

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Absolutely nothing. The most important thing, the customer service, was absolutely outstanding. I will definitely use this place for all my U-Haul needs. Thank you.

Andrea m on

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The manager and desk clerk was a great team.

edith l. on

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brian p. on

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Better attitude with customers and charge the right card on file for payment !

KIANA C. on

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Anthony S. on

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Well, my email said go to Tulane and Broad Street in NOLA to get truck. Waited 45 minutes, young lady there said your at wrong place go West Bank. Asked why this paper at this address she said no idea but did nothing of anything in customer service to assist. Now at the West Bank customer service was first class another world. Tony Scott

Carlos M. on

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Friendly staff.

TYLER C. on

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Horrible. Went down the street with brake light out. Swap trailers. Did not put the emergency chains on. Then did not tighten up trailer to ball. Had an emergency stop on the road due to this stupidity. Horrible horrible experience

Anissa J. on

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Chad G. on

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We had not one but two reservesations cancelled on us with out notice! Will never use this company again!

PETER L. on

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Karyn W on

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Everyone was professional.

andrea j. on

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System computer not fast enough to work and getting customer service.

tyler l. on

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Great customer service

Joseph M. on

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Winesia G. on

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Deshon H. on

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CHANELLE D. on

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Nothing great experience and the customer service was excellent

Randy R. on

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Andrea m. on

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The computer system was running super slow and was frustrating to the employees and customers.

RHONDA P. on

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No one greets you as you come in.

paula g. on

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Great customer service. The representative was very professional and helpful.

Joseph C. on

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Very nice and respectfull

bobby g. on

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matthew m. on

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Kevin G. on

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Everything was to my satisfaction

Christine M. on

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I was quoted the price of 29.99 over the phone and when I made my reservation. When my family arrived to pick up the trailer, the base price was 34.95 and came up to 47.14 after all of the additional charges. I would have went with another company had I known I would have been paying almost $50 for a trailer rental for all of two hours.

joseph g. on

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Tia R. on

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Keep the great personnel that worked on Saturday on staff. They were wonderful!

Harlin M. on

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Shea G. on

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Kaimsha A. on

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Not enough staff. Overall customer service was good.

GUSTAVIA G. on

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All is well with that location Edward is an all-around great guy very professional great sense of humor excellent PR skills.

James M. on

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A 29 dollar truck and A 5 mile trip cost 70ish dollars is ridiculous with the taxes and what in the world is this environmental fee? Really! Wont be using uhaul for quite some time in far future.

JALISA C. on

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RICHARD S. on

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after the truck us returned offer a cold beer Ha Ha just kidding

Michael M. on

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nothing ,great service from jordan,very professional and made our uhaul experience fantastic!!!!!thanks jordan,keep up the great work!!!!

robert n. on

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Dennis H. on

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pete l. on

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well done except for the price mixup at the pick up point.

desmond t. on

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Diana K. on

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I did not appreciate having the pads and dolly taking up space in the unit I rented. That was about 6 boxes worth of space and very aggravating maneuvering around it. And of course I could not tamper with it or I would have been charged for usage. Other than that the staff was very nice and the equipment served its purpose. Thanks will be back

richard M. on

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It took far too long to service me.

FRANK W. on

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Mileage cost was a shock. Steering wheel could use a cleaning.

patrick c. on

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Explain that if you are charged for extra days of use that you do not use.That you will not be credited or refunded like I was told.I was lied to.

gloria m. on

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Excellent customer service!!! I will return!!

Ginger D. on

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angel r. on

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Nothing Kelly and David were the best. So understanding and patience with me. They are just without?a doubt Amazing!!

Anthony T. on

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Anissa J. on

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Zamkea F. on

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Jordan , which is an employee was very helpful and He had knowledge of his job.. He made my experience very good. I give him five stars...

DAVID H on

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Worst experience I`ve ever had.moved to 3 different units while paying for movers to sit 1 1/2 hours while all the mess was trying to get sorted out. Extremely dissatisfied with me experience.

Terrence A. on

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After getting in I stopped by with the loaded truck to drop the tow dolly. The guy that removed the dolly was very friendly and quick at getting me on my way. I didn't realize that this location had self storage also. I explained to the attendant that I had a reservation somewhere else, but could cancel it if he could put the cost in the same area since I was already here. He told me there weren't any specials and let me go to the competition. I met the General Manager on my return and was impressed with his professionalism. He alone is a reason to come back to this location

thomas m. on

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LUIS C A. on

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Van not properly filled with gas marked.

Erica N. on

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Deiondra V. on

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Susan G. on

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Darrin B. on

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Frequent customers like myself should receive better rates on mileage

Jay M. on

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I think you have already done it.

Albert B. on

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Shawn R. on

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SHANNON D. on

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Great representative help us along in making the entire process easy Particularly Mr. Alvin Tate

Dannie C. on

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KEITA S. on

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Everything could've been easier. Customer service was A1. Jordyn was helpful, friendly, yet extremely professional. Never had I had such great service. Thanks alot Team Uhaul!

ralph z. on

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CARLTON S. on

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Fix the water leaks on the roof of the trucks because all my stuff got damaged

Andrea H. on

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melva l. on

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david f. on

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iam very satisfied with your service! thank you .

jovan w. on

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Customer service here is EXCELLENT!!!

Fabian B. on

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Lee M. on

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QUANNUS P. on

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CAROLYN V. on

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The location, store and staff were wonderful. Would recommend this location to everyone.

Connie P. on

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MISTY K. on

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Kevin G. on

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Location is Great! Have a large variety of trucks to choose from!

Barron B. on

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Shawn S. on

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Great service, friendly staff.

Michael S. on

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Delores W. on

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Barry R. on

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Sheryl S on

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Bad customer service

Sheryl S. on

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When making a reservation they ask for credit card information but never made the reservation was told a different price over the phone but when I got there totally different

MARK M. on

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Kimberly W. on

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I requested to pick up my UHaul on Veterans in Kenner, LA. I received two seperate emails with the confirmation. I drove to the Kenner location & they said "oh, your truck is in Harvey, LA." Why did this happen & why wasn't I informed?? This delayed our moving & inconvenienced several people that were in Kenner to help us move. Don't know if I will use UHaul again or refer you to anyone. Needless to say, this delayed our moving by a couple of hours. Expected more from UHaul.

Austin J on

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I wish I was explained that I didn`t have 24hr gate access to my storage unit. Other than that everything was perfect.

Austin J. on

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JULIUS C. on

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Jordan was extremely helpful and provided level of service I have come to expect from u-haul and this u-haul location. Jordan offered the best available option that met my needs and made the transaction smooth and efficient.

JOSEPH N. on

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Amber S. on

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Jordan was of great assistance! Made sure the truck was clean before I got there

LEROY S. on

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Have better customer service skills and explain more about how much your going to charge!

Andrea H. on

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Jordan gave excellent customer services. Team members were friendly and detailed. Most definitely will use this Lapalco location again.

LILLIE S. on

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Charles G. on

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Tammy was great in Saturday morning. Handled everyone with great care. Great customer service

Naija W. on

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Never received my refund charged me $115 dollars on my debit card when the purchase was only $76. They didn't mention that I would be charged $115 until I made the purchase. I was told that I would receive the difference when I returned the equipment. The following morning when I returned everything I was told I was refunded nothing ever came to my account I haven't been reimbursed my 39.01 I called the location and she said it was refunded. my bank has no record of the refund and usually they release any pending funds immediately so now I am in the process of disputing the transaction. Told the lady who works there she said for me to call my bank saying they did what they were supposed to do on their end obviously not they know how to take your money but don't know how to reimburse you.

edward v. on

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Everything was good the person who helped me was very nice and helpful...thanks...

Robert P. on

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Another great location and staff!

SUSAN H. on

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lucille J. on

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This is the fourth time renting a truck from your company. It has been a pleasure. Thanks

Shane V. on

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Carlos d. on

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Mr Tate was awesome. He is very professional and friendly.

DARLENE R. on

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Teach your employees to be more customer oriented. It was a total lack of professionalism,no one was in the store at the time I entered. Had to go and look for an associate..horrible customer service...

tyrone b. on

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You can explain the terms of the contract better the part about putting a hold on your deposit and it not being released until 4 to 5 days later.

Abraham M. on

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It would be helpful to know if you use a credit card, you will be charged extra. You should advice to everyone by default to explain it to the customer!

Michael K. on

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John A. on

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Professional group.

SHANELL M. on

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fumiko j. on

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Daniel A. on

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Heather D. on

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michael d. on

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Improve the communication of tracking information. Do this so customers do not get conflicting statements from u-haul.com and the instillation local of where the hitch is at in shipment.

Michael M. on

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Ralph J. on

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I got there early before they opened but I was pleased that they had to drop off box

Mary S. on

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My change was not given back to me, after several attempts in calling in speaking to the person i belive alvin he said he gave me my change, which was a lie, then i called in spoke to the manager albert n he watched the tape in said my change was not given back, after almost a month i have yet to receive my change that is owe to me, i was told a check was mailed , i have not received it.

Bemus S. on

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TRACIE B. on

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Not lie and be deceiving. I was told and given 1 contract and upond returning was given and charged something completely different.

NINA D. on

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Darius H. on

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Paula C. on

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Fast and friendly service. Very professional while still being personable. The truck was awesome, smooth ride, ease of acceleration and breaking. The height of the truck was excellent and the pill out ramp made things very easy. I also rented an appliance dolly and a furniture /piano dolly. The equipment was strong and solid with abso no weak spots. I appreciate that, especially since we did move a piano. I always use U-Haul because of these reasons and This was one of the best moves I've ever expierenced. I'll be back as soon as my nursing schooling is over and I can afford my own place again. Keep up the good work.

TERRY P. on

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Good job, thanks..

jacquelyn g. on

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Only one person was kind, the others had nasty attitudes.

David A. on

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Rolando D. on

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Air fresheners.

Tracy M. on

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Andria B. on

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Again, the same thing, I was assigned a location that was not convenient to where I was moving my items. Also, the allotted mileage did not include mileage for this drop off location. After paying for additional miles, I just barely stayed under the mileage because mileage to my current apartment, and then to this drop off location was not included. I did not do any extra traveling in the truck. Again, there needs to be something to determine mileage based on the ACTUAL location where items will be picked up/dropped off from the NEAREST location to pick up/drop off the trucks. I had to drive an hour away from the apt to pick up the truck. and another 30 minutes from where I was moving to to drop off the truck when there was a location 10 minutes away BOTH TIMES.

Terry P. on

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Jairus m. on

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The staff needs better training. It took 35 minutes and a call to the regional office by me to get a voucher processed. And it still wasn't done right.

Darryl A. on

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Geoff J. on

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Everything was great until the next morning when I received a call asking where the van was. I DROPPED IT OFF AT 1 PM Friday. The Manager told me he would check it in that he was busy and I would get a receipt. He never checked it in. Then there is a 6.53 gas charge when I put 2 gallons in it for the millage I traveled and the needle was where it was when I dropped it. Next time, if there is a next time, I will stay to see it checked in.

Mike B. on

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kirsch w. on

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The employees were very helpful and friendly.

lucille J. on

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Have more trucks available for longer period of time.

Thomas P. on

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jairus m. on

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Terrible terrible so not go to this location!! The worst

jairus m. on

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clean trucks and get better staff the general manager even at this location is not good at all

lucille J. on

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Annette G. on

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Debbie W. on

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Junis OOOOOLD BLACK MAN A was so unfriendly. My son and I walked in the store for services but he Never looked up to acknowledge us .. the lady long blond hair came out to assist.. she was very helpful and good coustmer services...

Lisa M. on

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Kelly made this experience so easy from start to finish. She explained everything and she was very professional.

CURTIS T. on

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debbie m. on

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The best location around. The best staff ever. The best quality of service every time! This location and staff members is the greatest.

Guy P. on

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Karen P. on

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Flora D. on

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Dominick C. on

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Alvin Tate was a kind and knowledgable attendant! Thanks.

Carlos W. on

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My appointment for pickup was at 10:00 am, I was there on time, but had to wait 25-30 minutes in a store alone, with no employees anywhere in site! One employee came in from outside and yelled for the front desk employee to come up front. THE FRONT DESK EMPLOYEE WAS IN THE BACK SLEEP!!!! He was yawning and dozing off during the entire transaction. I'm also going to reach out to store's manager for a refund. I'm going to Hertz next time.

BERTRAND T. on

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Barbara T. on

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Michael G. on

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No improvement

Elizabeth L. on

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monique s. on

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JACKLIN N. on

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Annette B. on

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keisha f. on

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TYIESHA V. on

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I payd for a uhaul and didn't need it..return it rigth bk and not need much able to get a discount on my next truck ..I don't understand why

fonia c. on

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I had a superb experience with this company. They were friendly and courteous. No complaints on my part.

Ronald K on

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The staff went out of their way to make it a very pleasant experience!

brett g. on

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Young man was very friendly and helpful!

James H. on

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Bo R. on

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Uhaul Agent Edward Hobbs was exceptional. He went above and beyond to sell service as soon as possible. unfortunately he was fighting IT problems and CC problems. None of those were his fault. He made Uhaul experience actually pleasant regardless of extended wait due to IT and CC problems. Y'all have a blessed day.

ira G. on

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JERRY L on

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xxxxxx

JO-ANN T on

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Very convenient to my home. Just the right size storage unit. Always clean and air conditioned made loading and unloading the unit very pleasant. The staff was always knowledgeable and helpful.

MIKALA B on

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Staff helpful and friendly

KEITH M on

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Very good experience with uhaul. The staff was very friendly and professional

KEITH M on

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The experience was very pleasant

MAGDELINE B on

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My only comment is that they should have an elevator. We are on the second floor and it was a lot to carry our stuff up and down the stairs numerous time.

AMANDA Z on

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Wasted a whole hour and a half of my moving day getting and paying for a storage unit that wasn`t even available/Service was ridiculous and staff was rude

MARTHA F on

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Mr.Tate was very professional nice

JEREMIAH J on

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I was given 24 hours access. The next day I called to have it removed. I was charged the next month for it. Spoke to the manager and was not given my money back for someone else`s mistake.

MICHELLE B on

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Rude manager can`t think of his bame

IESHA S on

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Didn`t not like being on the second floor

CLYDE F on

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friendly service, quick in and out

MICHAEL M on

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The staff were always nice and the recent upgrade improvements are very nice. We will use this location again if we need storage in the future. -Very satisfied customer.

BYRON L on

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Staff very helpful!!

KENNETH B on

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N\A

TIM C on

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It was ok.

JOANETTE J on

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Everything Was Done, Descent And In Order.

DANA J on

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I was greeted promptly. Although there were a few customers ahead of me I was served in a timely manner. The staff seemed very knowledgable. Thanks.

DAVID I on

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This U Haul has the most friendly staff of all the UHaul places I have visited.

THOMAS D J on

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Only one issue in all my transactions. It was handled late, but was handled. Overall, very good and polite service. Not Excellent, but Very Good.

SHELLY R on

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Service was great on Saturday, horrible on Sunday no one wants to be answered with a huh

HUNG N on

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Way too many issue with my experience at my storage location. Had to make 4 phone calls that was never return. Bad customer service in store.

AMANDA V on

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U-Haul made our moving experience a smooth transition and I would recommend their services to everyone!

DEIRDRE F on

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We arrived on a busy saturday morning and received excellent service. Professional staff, anxious to help everyone quickly.

KIRK I on

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Excellent staff and facilities ! I will not hesitate to return should I need either a truck or storage unit in the future.

STEVEN J on

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Albert and his TEAM were just outstanding! Very knowledgeable and kind.

LONNIE K on

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Friendly very helpful professional service clean and n. Neat

WILLIAM S on

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The problem with billing has been corrected satisfactorily. The outstanding charges reversed and explanation given. Thank You,

WILLIAM S on

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I departed the unit on 5/24 and visited the manager on 5/25. He said I still owed for a month`s rent. Impossible, based on rental agreement.

KARYN L on

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Everyone was very friendly and helpful!

KIRK I on

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Very friendly courteous staff ! Walked me through the area and showed me my place in person. I liked that a lot.

LILLIAN S on

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I think the late charge is a bit too much. And it starts the very next day after your due date.

JO-ANN T on

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This was the best U-haul facility I have ever used. I am sorry I haven`t used them in the past. I will definitely use them for all future storage needs and recommend them to anyone I know.

NATASHA F on

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Manager has a very nasty attitude all three I have enter this store his attitude have been the same very nasty

NELLY S on

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Hours were not convenient

erin w on

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The staff did not know how to charge for the U box They asked us to write down credit card info they would have an associate enter the when he comes back to work

SHEREBA J on

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The service was okay. Nothing exceptional. Just okay

MICHAEL S on

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No comment

DAVID I on

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The staff was very pleasant and helpful. The staff made sure everything was explained to me and then asked if I understood what was explained to me.

DAVID L on

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Totally worth the price.

RACHELLE V on

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The manager V.J. has a very nasty attitude and came off rude when I went to pay my bill never once did he do anything out the way to help make it pleasent.

ALLISON S on

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The clerks along with the manager have attitudes and are not friendly at all.

MELINDA B on

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Mr. Mackle, the General Manager, was Outstanding! I have never received the superior level of service he provided at any other UHaul location let alone any other business. Well Done!

DAVID Q on

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The staff at this facility clearly lacks adequate training and customer relations skills.

SEAN G on

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This was by far the worst experience I have ever had. The employees know nothing about the companies` policies or equipment, no one is available to answer the phone, and the cards never work.

SEAN G on

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This was by far the worst experience I have ever had. The employees know nothing about the companies` policies or equipment, no one is available to answer the phone, and the cards never work.

MITCH K on

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Light bulb was burned out. Otherwise, great.

ELBA S on

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I don`t know why the price raises.

GISELLE J on

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The general manager, Mr Mackel, was very knowledgeable with both truck and storage rental. He was able to answer all of our questions.

TERRY G on

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The person whom handles my account was knowledgeable and was pleasant to talk with.

AVIS B on

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Customer Service agent Danielle knows her job. Superior attitude in every situation. Wish her all the best!!

DARLENE T on

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none

PEGGY I on

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The sales clerk that assisted me was very professional and courteous. My experience was delightful

VALISHA S on

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great customer service!

DELISSE G on

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Have rented several storage units in the past from other companies and was not as pleased. Very friendly and courtesy. Not to mention the price was right on time.

LOVE K on

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The service was great

CLAYTON C on

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Gate was locked after 8 pm no lighting staff had contractors power washing and ruined items were not one bit helpful in getting it resolved!!!

AKAI S on

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This is by far the worst experience I have ever had. No one I know will ever use Uhaul again.

DONALD H on

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Both the manager and co-worker were friendly and helpful and even offered me a bottle of water. Thanks!!!

TIMOTHY F on

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above and beyound

LESTER M on

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The professional staff handle all my needs.

BARBARA S on

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The facility level of service is very good. I really like the personal attention I received from the staff.

AVIS B on

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The staff Danielle was not only friendly and knowledgeable, but professional to the end.

BRUNEICKA T on

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Thank you

PATRICIA G on

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staff was very nice helpful and friendly Thanks

FABEN Y on

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The hours need climate control storages. my stuff was damaged

JUDY A on

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Terrific safe place to store belongings

GRANT B on

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From the very first day that I became a customer, I received the most courteous, professional, and efficient service. Special thanks to Danielle! Grant Burns Jr.