Customer Reviews for U-Haul Moving & Storage of Lapalco Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lapalco Blvd

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JOSEPH N. on

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Amber S. on

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Jordan was of great assistance! Made sure the truck was clean before I got there

LEROY S. on

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Have better customer service skills and explain more about how much your going to charge!

Andrea H. on

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Jordan gave excellent customer services. Team members were friendly and detailed. Most definitely will use this Lapalco location again.

LILLIE S. on

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Charles G. on

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Tammy was great in Saturday morning. Handled everyone with great care. Great customer service

Naija W. on

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Never received my refund charged me $115 dollars on my debit card when the purchase was only $76. They didn't mention that I would be charged $115 until I made the purchase. I was told that I would receive the difference when I returned the equipment. The following morning when I returned everything I was told I was refunded nothing ever came to my account I haven't been reimbursed my 39.01 I called the location and she said it was refunded. my bank has no record of the refund and usually they release any pending funds immediately so now I am in the process of disputing the transaction. Told the lady who works there she said for me to call my bank saying they did what they were supposed to do on their end obviously not they know how to take your money but don't know how to reimburse you.

edward v. on

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Everything was good the person who helped me was very nice and helpful...thanks...

Robert P. on

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Another great location and staff!

SUSAN H. on

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lucille J. on

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This is the fourth time renting a truck from your company. It has been a pleasure. Thanks

Shane V. on

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Carlos d. on

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Mr Tate was awesome. He is very professional and friendly.

DARLENE R. on

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Teach your employees to be more customer oriented. It was a total lack of professionalism,no one was in the store at the time I entered. Had to go and look for an associate..horrible customer service...

tyrone b. on

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You can explain the terms of the contract better the part about putting a hold on your deposit and it not being released until 4 to 5 days later.

Abraham M. on

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It would be helpful to know if you use a credit card, you will be charged extra. You should advice to everyone by default to explain it to the customer!

Michael K. on

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John A. on

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Professional group.

SHANELL M. on

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fumiko j. on

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Daniel A. on

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Heather D. on

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michael d. on

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Improve the communication of tracking information. Do this so customers do not get conflicting statements from u-haul.com and the instillation local of where the hitch is at in shipment.

Michael M. on

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Ralph J. on

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I got there early before they opened but I was pleased that they had to drop off box

Mary S. on

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My change was not given back to me, after several attempts in calling in speaking to the person i belive alvin he said he gave me my change, which was a lie, then i called in spoke to the manager albert n he watched the tape in said my change was not given back, after almost a month i have yet to receive my change that is owe to me, i was told a check was mailed , i have not received it.

Bemus S. on

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TRACIE B. on

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Not lie and be deceiving. I was told and given 1 contract and upond returning was given and charged something completely different.

NINA D. on

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Darius H. on

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Paula C. on

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Fast and friendly service. Very professional while still being personable. The truck was awesome, smooth ride, ease of acceleration and breaking. The height of the truck was excellent and the pill out ramp made things very easy. I also rented an appliance dolly and a furniture /piano dolly. The equipment was strong and solid with abso no weak spots. I appreciate that, especially since we did move a piano. I always use U-Haul because of these reasons and This was one of the best moves I've ever expierenced. I'll be back as soon as my nursing schooling is over and I can afford my own place again. Keep up the good work.

TERRY P. on

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Good job, thanks..

jacquelyn g. on

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Only one person was kind, the others had nasty attitudes.

David A. on

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Rolando D. on

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Air fresheners.

Tracy M. on

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Andria B. on

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Again, the same thing, I was assigned a location that was not convenient to where I was moving my items. Also, the allotted mileage did not include mileage for this drop off location. After paying for additional miles, I just barely stayed under the mileage because mileage to my current apartment, and then to this drop off location was not included. I did not do any extra traveling in the truck. Again, there needs to be something to determine mileage based on the ACTUAL location where items will be picked up/dropped off from the NEAREST location to pick up/drop off the trucks. I had to drive an hour away from the apt to pick up the truck. and another 30 minutes from where I was moving to to drop off the truck when there was a location 10 minutes away BOTH TIMES.

Terry P. on

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Jairus m. on

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The staff needs better training. It took 35 minutes and a call to the regional office by me to get a voucher processed. And it still wasn't done right.

Darryl A. on

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Geoff J. on

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Everything was great until the next morning when I received a call asking where the van was. I DROPPED IT OFF AT 1 PM Friday. The Manager told me he would check it in that he was busy and I would get a receipt. He never checked it in. Then there is a 6.53 gas charge when I put 2 gallons in it for the millage I traveled and the needle was where it was when I dropped it. Next time, if there is a next time, I will stay to see it checked in.

Mike B. on

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Ronald K on

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The staff went out of their way to make it a very pleasant experience!

JERRY L on

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xxxxxx

JO-ANN T on

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Very convenient to my home. Just the right size storage unit. Always clean and air conditioned made loading and unloading the unit very pleasant. The staff was always knowledgeable and helpful.

MIKALA B on

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Staff helpful and friendly

KEITH M on

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Very good experience with uhaul. The staff was very friendly and professional

KEITH M on

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The experience was very pleasant

MAGDELINE B on

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My only comment is that they should have an elevator. We are on the second floor and it was a lot to carry our stuff up and down the stairs numerous time.

AMANDA Z on

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Wasted a whole hour and a half of my moving day getting and paying for a storage unit that wasn`t even available/Service was ridiculous and staff was rude

MARTHA F on

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Mr.Tate was very professional nice

JEREMIAH J on

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I was given 24 hours access. The next day I called to have it removed. I was charged the next month for it. Spoke to the manager and was not given my money back for someone else`s mistake.

MICHELLE B on

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Rude manager can`t think of his bame

IESHA S on

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Didn`t not like being on the second floor

CLYDE F on

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friendly service, quick in and out

MICHAEL M on

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The staff were always nice and the recent upgrade improvements are very nice. We will use this location again if we need storage in the future. -Very satisfied customer.

BYRON L on

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Staff very helpful!!

KENNETH B on

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TIM C on

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It was ok.

JOANETTE J on

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Everything Was Done, Descent And In Order.

DANA J on

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I was greeted promptly. Although there were a few customers ahead of me I was served in a timely manner. The staff seemed very knowledgable. Thanks.

DAVID I on

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This U Haul has the most friendly staff of all the UHaul places I have visited.

THOMAS D J on

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Only one issue in all my transactions. It was handled late, but was handled. Overall, very good and polite service. Not Excellent, but Very Good.

SHELLY R on

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Service was great on Saturday, horrible on Sunday no one wants to be answered with a huh

HUNG N on

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Way too many issue with my experience at my storage location. Had to make 4 phone calls that was never return. Bad customer service in store.

AMANDA V on

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U-Haul made our moving experience a smooth transition and I would recommend their services to everyone!

DEIRDRE F on

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We arrived on a busy saturday morning and received excellent service. Professional staff, anxious to help everyone quickly.

KIRK I on

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Excellent staff and facilities ! I will not hesitate to return should I need either a truck or storage unit in the future.

STEVEN J on

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Albert and his TEAM were just outstanding! Very knowledgeable and kind.

LONNIE K on

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Friendly very helpful professional service clean and n. Neat

WILLIAM S on

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The problem with billing has been corrected satisfactorily. The outstanding charges reversed and explanation given. Thank You,

WILLIAM S on

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I departed the unit on 5/24 and visited the manager on 5/25. He said I still owed for a month`s rent. Impossible, based on rental agreement.

KARYN L on

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Everyone was very friendly and helpful!

KIRK I on

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Very friendly courteous staff ! Walked me through the area and showed me my place in person. I liked that a lot.

LILLIAN S on

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I think the late charge is a bit too much. And it starts the very next day after your due date.

JO-ANN T on

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This was the best U-haul facility I have ever used. I am sorry I haven`t used them in the past. I will definitely use them for all future storage needs and recommend them to anyone I know.

NATASHA F on

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Manager has a very nasty attitude all three I have enter this store his attitude have been the same very nasty

NELLY S on

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Hours were not convenient

erin w on

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The staff did not know how to charge for the U box They asked us to write down credit card info they would have an associate enter the when he comes back to work

SHEREBA J on

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The service was okay. Nothing exceptional. Just okay

MICHAEL S on

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No comment

DAVID I on

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The staff was very pleasant and helpful. The staff made sure everything was explained to me and then asked if I understood what was explained to me.

DAVID L on

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Totally worth the price.

RACHELLE V on

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The manager V.J. has a very nasty attitude and came off rude when I went to pay my bill never once did he do anything out the way to help make it pleasent.

ALLISON S on

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The clerks along with the manager have attitudes and are not friendly at all.

MELINDA B on

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Mr. Mackle, the General Manager, was Outstanding! I have never received the superior level of service he provided at any other UHaul location let alone any other business. Well Done!

DAVID Q on

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The staff at this facility clearly lacks adequate training and customer relations skills.

SEAN G on

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This was by far the worst experience I have ever had. The employees know nothing about the companies` policies or equipment, no one is available to answer the phone, and the cards never work.

SEAN G on

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This was by far the worst experience I have ever had. The employees know nothing about the companies` policies or equipment, no one is available to answer the phone, and the cards never work.

MITCH K on

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Light bulb was burned out. Otherwise, great.

ELBA S on

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I don`t know why the price raises.

GISELLE J on

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The general manager, Mr Mackel, was very knowledgeable with both truck and storage rental. He was able to answer all of our questions.

TERRY G on

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The person whom handles my account was knowledgeable and was pleasant to talk with.

AVIS B on

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Customer Service agent Danielle knows her job. Superior attitude in every situation. Wish her all the best!!

DARLENE T on

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none

PEGGY I on

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The sales clerk that assisted me was very professional and courteous. My experience was delightful

VALISHA S on

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great customer service!

DELISSE G on

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Have rented several storage units in the past from other companies and was not as pleased. Very friendly and courtesy. Not to mention the price was right on time.

LOVE K on

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The service was great

CLAYTON C on

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Gate was locked after 8 pm no lighting staff had contractors power washing and ruined items were not one bit helpful in getting it resolved!!!

AKAI S on

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This is by far the worst experience I have ever had. No one I know will ever use Uhaul again.

DONALD H on

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Both the manager and co-worker were friendly and helpful and even offered me a bottle of water. Thanks!!!

TIMOTHY F on

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above and beyound

LESTER M on

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The professional staff handle all my needs.

BARBARA S on

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The facility level of service is very good. I really like the personal attention I received from the staff.

AVIS B on

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The staff Danielle was not only friendly and knowledgeable, but professional to the end.

BRUNEICKA T on

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Thank you

PATRICIA G on

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staff was very nice helpful and friendly Thanks

FABEN Y on

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The hours need climate control storages. my stuff was damaged

JUDY A on

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Terrific safe place to store belongings

GRANT B on

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From the very first day that I became a customer, I received the most courteous, professional, and efficient service. Special thanks to Danielle! Grant Burns Jr.