Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great and explained to me before purchase.
HERMAN J
Rating:
5.0
Customer did not leave a comment.
TONYA D
Rating:
5.0
Customer did not leave a comment.
george c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRUCE W
Rating:
3.0
Truck was almost empty. 1/8th of a tank of gas first stop was to fill it up.
TED C
Rating:
5.0
it was a pleasure to work alongside with the friendly people they was helpful when i need help to lock one of the locker
LINDA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANICE F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gyasi R
Rating:
4.0
Customer did not leave a comment.
EDWARD R
Rating:
1.0
Staff was very polite, courteous and informed.
Hoyt B
|
First Impressions
Rating:
5.0
This location and the people working here especially the young lady who helped me were extremely professional and knowledgeable. They were also extremely polite and really paid attention to my needs in regards to what size truck I needed. They were all excellent individuals.
LEON D
Rating:
5.0
Mr.Shawn was very helpful and respectful ty
Emma J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Faith L
|
Overall Experience
Rating:
5.0
The guy in the front with the braids and the other guy with the dreads, and girl with green shirt were helpful, friendly and very professional..👍👍👍👍👍👍👍
SHAUN H
|
First Impressions
Rating:
5.0
Nice and excellent workers
CHRIS L
Rating:
5.0
front desk girl was super nice and knowlegeable
BRITTNEY H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEVIN S
Rating:
5.0
Customer did not leave a comment.
Harvey J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARTIN B
Rating:
5.0
Customer did not leave a comment.
ROBERT M
Rating:
5.0
Customer did not leave a comment.
GREGORY B
Rating:
5.0
Good job!!
Susan B
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
KEIANTE P
Rating:
2.0
Update system to tell people that what they plan to tow is more than their vehicle can handle.
JONATHAN B
Rating:
4.0
Facilities was well maintained and well staffed. The regularly treat for pests and the climate control was always active. The only thing I can fuss about was how expensive it became after the years.
Dionicio F
|
Overall Experience
Rating:
2.0
I don’t like the whole process. Trucks not available and I had to drive an hour just to pick one up. I’m flexible but I think that was way too much. Then hitting me with an additional charge for the dolly when no one told blue there was going to be a second bill. Very misleading. Not satisfied and will not use your service any more.
Jose V
Rating:
5.0
Fast and easy reservations. Employees are very friendly and informative. I had all my questions answered and more.
SHARON W
Rating:
5.0
People are very friendly and knowledgeable of their job
EMERY R
Rating:
5.0
Customer did not leave a comment.
HAU N
Rating:
4.0
Customer did not leave a comment.
Stephen S
Rating:
5.0
I scheduled a reservation at a location 10 minutes from me for 7am on May 1st. The night before I got a call saying that location didn’t have a truck anymore so they moved my pick up to 9am at a location 15 minutes away. At 8:50 on May 1st I get another call from the location stating the original renter extended his reservation so the truck was no longer available. They moved my new pick up location to a place 30 minutes away at 10 am. I show up at the new location and the truck wasn’t dropped off yet! I had to wait 1 hour for it to show up and get cleaned. The staff at the last location were great but I will NEVER be renting a UHAUL again!
JUSTIN C
Rating:
2.0
Customer did not leave a comment.
SYLVIA S
Rating:
3.0
When I initially moved my furniture into the storage unit I noticed there was a leak and notified the staff. I didn’t want my stuff to get damaged.
CAMERON H
|
Overall Experience
Rating:
2.0
According to Shawn the manager U-Haul rents trucks, not A/C when told it doesn’t work. In this case it was what he said AND the way he said it, very unprofessional and not a good look for the U-Haul brand. We will never use this location or recommend it to anyone we know.
ERWIN M
Rating:
5.0
Customer did not leave a comment.
PHILIP J
Rating:
4.0
Customer did not leave a comment.
JOHNNY W
|
Overall Experience
Rating:
2.0
A/C did not work properly. there was key to unlock the rear door with my equipment inside. was charged for a dolly which i did not use because it was not secured in the back of the van.
CHAD P
Rating:
5.0
Customer did not leave a comment.
DENISE W
Rating:
3.0
No ac in the box truck
Melissa H
Rating:
5.0
Considero que deban mantenerse brindando este tipo de servicio con la calidad que los caracteriza
JUAN V
Rating:
4.0
Customer did not leave a comment.
TERRIE T
Rating:
4.0
Nothing. The van was clean - interior and exterior. The tires looked brand new. It had SiriusXM so I didn't have to find music and it connected to my phone for GPS. Alysa was extremely nice and the gentleman who received the van upon return was also extremely nice. Two thumbs up!
KEVIN S
Rating:
5.0
Not have the dolly inside the truck. Did not have to have one and it took up space that was needed.
JOHN A
Rating:
5.0
No need for improvement. Great customer service.
ANDREW G
Rating:
5.0
Customer did not leave a comment.
HEAVEN C
Rating:
4.0
The truck we used has some transmission problems as it shifted gears.
JERRY D
Rating:
5.0
Nothing. Staff was helpful and very friendly.
TONDA V
Rating:
3.0
Upon moving out and on so visit I needed a near by trash bin and there was none! It would be nice if one was provided
Tasha L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAYLENE W
Rating:
3.0
Customer did not leave a comment.
Dalvin W
|
Overall Experience
Rating:
5.0
Keep the good work up
CHRIS L
Rating:
5.0
Customer did not leave a comment.
Dominique B
Rating:
4.0
Customer did not leave a comment.
BILLY D
Rating:
5.0
Customer did not leave a comment.
MARVIN E
Rating:
5.0
Customer did not leave a comment.
HUBERT C
Rating:
5.0
Very professional staff with excellent customer service.
YOLANDA M
Rating:
5.0
I see no changes you need to make @ present time.
ROBERT M
Rating:
4.0
Customer did not leave a comment.
JEFFREY C
Rating:
5.0
Customer did not leave a comment.
IVAN B
Rating:
1.0
I had a reservation for today at 6pm and was just sent an email changing my pickup to Chef Menteur Hwy. when I live in Harvey. Told me a lie that someone rented it a month ago. To receive a email 3 hrs. prior to my pick up time is very unprofessional when I booked this van 10 days ago and received a confirmation. I will NEVER recommend this location to anyone---highly disappointed!!!!!!
MARJORIE B
Rating:
5.0
Everything was excellent
WANDA S
Rating:
5.0
Customer did not leave a comment.
CARL V
Rating:
5.0
The entire experience was GREAT! The Customer Service is AWESOME!! THANKS UHAUL I would definitely recommend you to family & friends and use your services again!!!
RACHEL S
Rating:
5.0
Customer did not leave a comment.
JEMALL J
Rating:
5.0
I have always had great experiences there
Lynn M
Rating:
5.0
The LOCATION was excellent, no complaints at all. I highly recommend that. The truck was clean and serviceable however the windshield wipers were horrible. They literally fell apart halfway through our trip of 1400 miles. This is a huge safety issue. The dealer told me later that U-Haul does use the cheapest wipers. Make sure to have them replace the existing ones BEFORE you depart.
Joseph R
Rating:
4.0
Customer did not leave a comment.
VENESSA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NORBERTO G
Rating:
4.0
The movers aspect needs to be a bit more streamlined, for movers to come in and talk about they need more money up front was kind of weird. I paid for 5 hours they worked for 3.25, then wouldn't come back to the house load the truck so I could unload it myself the 2nd trip, even though there was nearly 2 hours remaining, so there's large items i still have to have moved, they also broke the dolly strip that was never used as we had our own dolly and cart to use, but they didn't use those either at all so not sure if they are encouraged to do so, so expect to have to pay for a dolly too when you book. Uhaul staff were all great & friendly, the movers were too but that payment thing needs to be configured differently if there is a way, because again, I paid for 5, was estimating 4 +1hr for stairs, so I truly expect that remaining time to be used to load the remaining bigger items.
MIRANDA P
Rating:
1.0
Customer did not leave a comment.
Jasmine W
Rating:
5.0
Customer did not leave a comment.
ROBERT C
Rating:
3.0
I got sick during my move.my friend delivered the truck to wrong location.they charged my card for 160$ .this is not fair.
TIMOTHY T
Rating:
3.0
Make sure to inspect all trucks thoroughly before issuing to customers. My issue very much caused a delay. At the end of it all the manager was very helpful in solving my problem.
Daria D
Rating:
5.0
Customer did not leave a comment.
DESMOND E
Rating:
4.0
Customer did not leave a comment.
JEFFREY C
Rating:
5.0
Customer did not leave a comment.
JOHN F
Rating:
3.0
Customer service was fine. I had my authorized driver pick up the vehicle. They were cleaning the van when he arrived. Unfortunately, I was the one that had to drive it throughout the day. The smell in there was horrid. It smelled as if someone defecated in there. Driving was tolerable as I drove with the window down, but I could not enter the back of the van. Whatever was used to clean the van, or mask whatever smell was in there just made it worse.
Thu C
Rating:
5.0
Fix the equipment and make sure the equipment has gas.
1. I received the truck on E.
2. It was very sluggish and took a long time to switch gears.
3. The tow continually turned on.
4. The steering wheel stayed to the left while going straight
ROSEMARY P
Rating:
5.0
Fgreat service
CHARLES R
Rating:
5.0
Nothing! Everything was excellent and in order.
Olibra M
Rating:
5.0
Just keep the young folks away from the front desk!! Ignorant
Nicole B
Rating:
3.0
The woman checking us was great. However, the day before we had tried to rent the trailer and did not have the proper light kit on my vehicle. I told them that I would reschedule the trailer for the next day after I purchased the light kit and installed it. I told them that I would go to AutoZone to purchase the kit. As I was leaving, I saw an entire wall of light kits in the garage area and asked if they sold them. They replied yes, so I went back in to see if you all carried the right one. And indeed, you did, and I bought it. The man that installs those kits was also there and did not inform us that that service was available. The manager was also on duty. I think it was a missed opportunity for your team to provide great customer service and increase the sale and service for your company, but they didn't seem to want to do the extra work or try to make the most of us as customers. My criticism is of the manger and the service person, not of the desk agent.
ELIZABETH S
Rating:
3.0
Customer did not leave a comment.
Julio M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Steven F
Rating:
5.0
Ty U Haul for being supported
Emma J
|
First Impressions
Rating:
5.0
Staff was so polite , patient and helpful
MARJORIE J
Rating:
5.0
Customer did not leave a comment.
DENISE W
Rating:
5.0
Customer did not leave a comment.
Amina N
|
First Impressions
Rating:
5.0
Could not have been easier. Staff member directed me to easy drop off spot and was friendly to boot!
EDWARD K
Rating:
5.0
I wouldn’t change anything . Thank you
MICHAEL W
Rating:
5.0
Customer did not leave a comment.
KWANZA W
Rating:
5.0
Customer did not leave a comment.
ANGEL T
Rating:
5.0
Customer did not leave a comment.
ANTHONY C
Rating:
4.0
The rates weren't properly explained. Rates quoted was very missleading. Felt taken advanrage of.
Overall I was very disappointed with the end result but Im just one customer.
LISA W
Rating:
5.0
Ebony was a wonderful and pleasant staff person and provided an exceptional service experience at this location.
Reginald T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tova w
Rating:
5.0
The staff was very much so courteous, considerate and compassionate toward me. In addition the manager especially and his staff as well is a complement to the U HAUL COMPANY because of their consciousness of the company policy and compassionate approach to their customers. Thank you please.
Nettie W
|
First Impressions
Rating:
5.0
The sales associate was very helpful and friendly and the vehicle return guy I was very very nice
Sabrina W
Rating:
5.0
Good service.. thank you
CARLOS V
Rating:
5.0
Customer did not leave a comment.
Kim B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WANNSHANNDA W
Rating:
5.0
Customer did not leave a comment.
JASMINE T
Rating:
4.0
The truck ran a little rough.
BILLY G
Rating:
5.0
I will alway send some one there
LINDA H
|
First Impressions
Rating:
5.0
Not a thing!!!
ELBERT J
Rating:
2.0
It wasn't no good experience for me because they didn't have the unit I needed and they asked me and I told him that the one that I wanted but then when I looked at it I need a bigger one and I couldn't get it and I had to stuff all my stuff up in the half of it didn't even fit this just wasn't no good experience
Olanda T
|
First Impressions
Rating:
1.0
Charged 230 dollars more because they couldn’t read an odometer or gas gage. Luckily I took pics but otherwise would have been screwed. Beware doing business here.
Grant H
Rating:
4.0
Just took longer to get checked out
Had to wait about a half our and I was the only truck waiting to be checked out. Other than that it was a pleasant experience.
Morris R
Rating:
5.0
Excellence service, every day I called for an extension the crew was very helpful.
STEPHANIE C
Rating:
5.0
I had a great experience with U-Haul! The sales representative was incredibly helpful and made the rental process smooth and easy. The truck was clean, well-maintained, and exactly what I needed for my move. I would definitely recommend U-Haul for reliable and convenient rentals. Thank you for the excellent service!
DAKOTA R
Rating:
5.0
Customer did not leave a comment.
IEISHA W
|
Overall Experience
Rating:
1.0
I was charged for a utility dolly that I didn’t get. I was charged for an extra day when I turned in the uhaul a day before I was actually suppose to. I wasn’t refunded the $15 for the utility that I was initial charged for it.
Tysheka W
Rating:
5.0
Customer did not leave a comment.
SHERMAN R
Rating:
5.0
Customer did not leave a comment.
Jamyra O
|
First Impressions
Rating:
5.0
No improvement needed here. Only praise! The manager that checked me in & out was excellent.
DARRL R
Rating:
5.0
Customer did not leave a comment.
jernika g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EDWARD F
Rating:
5.0
Customer did not leave a comment.
MICHAEL C
Rating:
5.0
Customer did not leave a comment.
Edward F
Rating:
5.0
Great customer service
SHERMAN R
Rating:
5.0
Very pleased, great staff.
Stephanie C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
PATRICIA A
Rating:
5.0
Customer did not leave a comment.
vanity v
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ann J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PHILIP P
Rating:
4.0
Tires on trailer need to be replaced. Dry rotted.
KEVIN M
Rating:
4.0
The manager talk down to me. Seemed I was bothering him. He also called one of his team members, “employee”. I never would have said that to someone in front of him. Call him by his name or use co-worker.
ROBERT D
Rating:
3.0
Why I was charged 8.79 after I left the truck was clean and gas back at a 1/4 of a tank.. just wondering
SAMUEL T
Rating:
4.0
Customer did not leave a comment.
ANN M
Rating:
5.0
Customer did not leave a comment.
LaNell W
|
First Impressions
Rating:
1.0
Fui a esa oficina para solicitar un camión para acá en baton rouge. Y en baton rouge me enviaron a otra oficina , yegue y ayi me dijeron que no. Luego llame atención al cliente. Y me dieron el carro el siguiente día. Yegue desde las 8 y 30 de la mañana y me lo dieron casi alas 12. Luego cuando yegue al stor no estaba mi reservacion aparte me cobraron otro día del carro y yo yegue ala hora que era a entregar el carro
Cenia L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rena C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAMETRICE B
|
Overall Experience
Rating:
5.0
i did not use it because it was to small
TAMMY N
|
Overall Experience
Rating:
5.0
Great service
SAUL N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Renata B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leon L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAMETRICE B
|
First Impressions
Rating:
5.0
The older guy who helped my was very polite and helpful. He also waked me through the steps and had no issues with accommodating me at the last minute. Best experience I’ve had with using Uhual services
Renata B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tim C
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Akeva J
|
First Impressions
Rating:
1.0
Second floor with no elevator. Extremely inconvenient to storage anything big.
Daniel A
|
Overall Experience
Rating:
2.0
Facility damaged my items from thier broken a/C unit leaking into my unit & because I didn't carry insurance they refused to pay for my property. They kept going up on their rates w/below average services. Moved out of 2 of their units.
Marjorie B
|
Overall Experience
Rating:
1.0
I did not have the option to pick what storage unit that I paid for...I was not giving the option to see where the unit will be located before purchasing it I had to purchase it first unprofessional the. I was giving a unit on the second floor I am in a wheelchair
Sabrina W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tamayra P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keywanda J
|
Overall Experience
Rating:
5.0
Quick in and out at facility. Will definitely use in the future for short term storage rentals when I leave town.
Andrew C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lavette B
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Baneisha C
|
Overall Experience
Rating:
5.0
No comments
Melanie A
|
Overall Experience
Rating:
4.0
Good customer service
SABRINA C
|
First Impressions
Rating:
4.0
When I moved my stuff out I had to throw most of my stuff away because of mold but other than that it was very secure
Cordaie J
|
Overall Experience
Rating:
5.0
Don was amazing! Great attitude and helpful. Will recommend to others.
Brandy L
|
Overall Experience
Rating:
3.0
My reservation was for a drive up unit, however, when I arrived, I was told my reserved unit was not available. I was given an unit on the second floor with no elevator nor dolly available for rental. This was very frustrating. If uhaul would have notified me of this, when I made the reservation, I could have made other arrangements. Don't wait until someone shows up, then inform them their previously reserved unit is not available.
ERIC F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharlene S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yasmin O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cassandra h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEXIS D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Travis E
|
Overall Experience
Rating:
1.0
My property was damaged by rodents. Rats or something ate holes in my sofa and loveseat set. I was told by the front desk they didn’t have that problem.
Angelica P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alicia P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Delores D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAITLIN E
|
Online Move In
Rating:
5.0
Their experience was great .
TAYHIKA M
|
First Impressions
Rating:
5.0
Thank you
Jerrieca H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Britney D
|
Overall Experience
Rating:
2.0
Storage units they assigned me were occupied! Had locks on them! Not very good accountability going on there! They don’t know which units are available to rent!
clayton c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brittany W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
mamadou g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deborah W
|
Overall Experience
Rating:
5.0
Very reasonable & respectable 💯
Linda R
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
john p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latasha M
|
Overall Experience
Rating:
3.0
Magee was very rude
nathalie a
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Iraeann D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Francine M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ann J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher S
|
Overall Experience
Rating:
1.0
During the time my belongings were stored with U-Haul, my rental rate went up six times with the following statement as an explanation for the increase: $1,990 in additional charges based on this statement in each letter notifying me of an increase:
“My staff and I pride ourselves on maintaining a clean, dry, and secure self-storage facility and are dedicated to improving your storage experience. We complete daily inspections of the property to proactively improve facility maintenance and security, as well as conduct a monthly pest control program to adhere to our superior cleanliness standards.”
In the end, I paid an additional $1,990.00 for this promise of cleanliness and pest control. But when I came with movers to clear out my storage unit on 7/24/23, I discovered that every piece of upholstered furniture, carpets, wooden items, art, and some clothing had all been destroyed by vermin. While the staff was friendly and helpful and the insurance I'd paid for covered most of the damage, I am angry that I paid $1,990.00 for enhanced cleanliness and pest control under completely false pretenses; if the management at that time had actually done what they promised in exchange for higher rent, my belongings wouldn't have been destroyed. I feel ripped off, and I certainly would not recommend this facility to anyone.
STEPHEN L
|
Overall Experience
Rating:
1.0
Spoke on the phone with one of your representatives was clear about my concern that uhaul had sent me a message saying I’ve been moved out of my unit without my knowledge when I’ve only had it for a week. The representative continued to speak to me with an attitude and stated “call back when the manager is in”
Deyounte J
|
Overall Experience
Rating:
2.0
Second story Storage with no elevator was the reason I went elsewhere.
JAMES C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
janice a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donald C
|
Overall Experience
Rating:
5.0
I will always come to this location for all of my moving and storage needs.
KELLY T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Wayne R
|
Overall Experience
Rating:
1.0
This location needs better workers. These employees are lazy af
Sam F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wayne R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Valera H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pho T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LaNell W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lamount L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CALVIN W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lyntrell T
|
Overall Experience
Rating:
2.0
The light doesn't work. There was no lock in the unit like my correspondence told me there would be - had to talk to associate, it was in my truck. The door is rusty & I believe it's undersized.
Kelly M
|
Online Move In
Rating:
1.0
There was an a very obvious rodent problem…all my person belongings were either eaten up by or pooped on by rats. Literally paid almost $200 a month for my stuff to be destroyed
Amjad K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANIELLE F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trishine M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lavette B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carolyn R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rose H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARCUS D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trenice H
|
First Impressions
Rating:
5.0
Only improvement would be some sort of elevator system to access 2nd floor. If this location wasn’t so conveniently located, I would have definitely chosen somewhere else that didn’t have stairs.
John N
|
First Impressions
Rating:
5.0
Very friendly helpful staff
Lisa B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trenice H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VALERIE s
|
First Impressions
Rating:
5.0
Very excellent supportive staff. I felt like family after a while.
JOYCE F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chanita R
|
First Impressions
Rating:
5.0
Staff are helpful and friendly. Environment control was effective. Affordable.
Louis L
|
Overall Experience
Rating:
5.0
Been a customer for almost 10 years, awesome place , clean and we'll maintained.
FRANCISCO A
|
Overall Experience
Rating:
5.0
The guys in the office were always so nice and helpful.
shannon T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
terrel f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chasity b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tynicqua H
|
Online Move In
Rating:
2.0
Customer did not leave a comment.
Tremael D
|
Overall Experience
Rating:
2.0
I said below Average and the only reason why is because they staff was rude and on top of that they did not have any camera and there was a guy in side the guy at night was following me so I stay in my car and oh most hit him trying to get away
Isiah T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROALIND M
|
First Impressions
Rating:
1.0
I was looking to rent a concealed unit to store a car. The information provided was not clear. It sold me a outdoor parking spot instead of what I was looking for.
Lottie B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
patrice t
|
Overall Experience
Rating:
5.0
The two young men that helped me did a fantastic job
Tyris T
|
First Impressions
Rating:
1.0
Attitude at counter. Guy helping me was also on a personal phone call at same time with his ear buds in.
I got a quick refund on unit.
Mykle B
|
Online Move In
Rating:
5.0
Great customer service from Mr. Jordan Hayes and his staff!!
Valerie D
|
Overall Experience
Rating:
5.0
General Manager and staff was very friendly and helpful! I would definitely come back again
Rose H
|
First Impressions
Rating:
3.0
I got my things out of my storage and in one of my bens there was a dead mouse I was very upset
Michelle M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shannon T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
wendy w
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LaNell W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Noemi C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keiana S
|
Overall Experience
Rating:
3.0
Storage unit was not I-315 climate control . Some wood pieces had mold, the rats were horrible they pee, poo,chewed clothing etc. Just had I did not have to leave merchandise any longer…When speaking to a worker they mentioned he do not go in the units. Well it’s over and glad to return home in Alabama…Would recommend but tell them to check storage periodically.
Cerise L
|
Overall Experience
Rating:
3.0
I didn't really use it for I realized I made a mistake in size and that facility didn't have a larger one
No one answers the phone so I had no choice but use the move out option. Just wish I could had gotten my money back but guess that was my fault
Kristofo C
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
SHARON S
|
Overall Experience
Rating:
5.0
Joseph be attendant at the store in Lapalco where I decided to do my business was very carefully listening and understanding of my needs)) For this is the reason I gave these rating to U-Haul.
Christina H
|
First Impressions
Rating:
5.0
I recommend this location. I've had my storage almost a year and staff was always nice and extremely helpful. Shoutout Jordan manager and staff.
Strateshia A
|
Overall Experience
Rating:
5.0
Great customer service
Marlene J
|
First Impressions
Rating:
2.0
Walk up into the office too many times with no help insight, always no employees to help
Richard C
|
Overall Experience
Rating:
5.0
I'm thankful
MICHAEL G
|
First Impressions
Rating:
5.0
The store manager Jeremy was an attentive and courteous young man. When there were any issues or concerns, he was very understanding, respectful and responsive.
Lachelle H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Oviun D
|
First Impressions
Rating:
5.0
Young Man Who Help Me Was Very Kool
RONALD P
|
First Impressions
Rating:
3.0
It was ok
IESHA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lavette B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Edward W
|
Overall Experience
Rating:
2.0
Got unit at 455 pm loaded truck returned around 600 pm no lights on around storage light in unit was busted but yet storage unit said good could have artless had a light in it
Shawn T
|
First Impressions
Rating:
2.0
The storage unit was rented to me dirty. So I cancellled the contract and went to public storage and rented the unit from them
laurie m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Quanika N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
James D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Francine M
|
First Impressions
Rating:
3.0
The light in our unit never did work......staff was ok at times.....couple of employees seemed distracted while attending us at times.
Michael V
|
Overall Experience
Rating:
5.0
I didn’t like there is no turn around in the facility but staff was nice and storage secure and clean had an issuer on billing originally but the manager corrected it.
Kelly T
|
Overall Experience
Rating:
5.0
Friendly, good costumer service,
Melvin h
|
First Impressions
Rating:
3.0
We reserved a climate control large unit, when we arrived there was only one unit available which was not climate control and very small unit. i had to take it out of desperation for a move next day and no time to look elsewhere. Why reserve a space if it is going to be given away to someone else? The unit has no light, appears it was torn out.
Mary C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Camaille W
|
Overall Experience
Rating:
5.0
My experience with Lapalco Uhaul was Extrodinary. The supervisor Mr. Jordan was very professional and patient my entire stay with Uhaul.
Jimmy L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jordain F
|
Overall Experience
Rating:
5.0
Awesome!!
Sheila V
|
Overall Experience
Rating:
5.0
Thanks for everything it was excellent and Convenient.
Sheila V
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Robin P
|
Overall Experience
Rating:
5.0
The staff are always helpful, professional and friendly. Definitely, would recommend to friends and family.
Eliseo C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ernando S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kirsten B
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Paula M
|
First Impressions
Rating:
5.0
The manager went above and beyond to ensure I could get my stuff into storage and even helped back out the truck for me.
Marlene W
|
First Impressions
Rating:
2.0
Customer service was complicated. Each time I called to get clarity on anything, I was placed on hold for more than 10 minutes and the disposition of the rep was nasty. This was a common thing at the Lapalco in Harvey business.
Each time I entered the building, it was quite junky. It looks like they're going out of business.
Yvette J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shalacia C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alex M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
patrice t
|
First Impressions
Rating:
1.0
This will be the last time we use uhaul. Experience was horrible from start to finish especially the Harvey location. We pulled in and walked in the building and where told I'm on the phone with my momma you have to wait. 4 minutes later is when we finally started getting help if you want to call it that. We where eligible for a free month storage in a climate controlled unit when we arrive thats not the case. They tryed to charge us for the month and then it wasn't even a controlled unit. After getting 2 managers they finally agreed to hold up to the offer. Not a climate controlled unit. We where then displaced because of hurricane Ida. We called to see if they could pro rate a few days because we where not in the area where told no very rudely. Told us that if we didn't have the stuff out by thrusday the 16 by 4 we would be charged again. We dropped everything and came to get the stuff out when I went to check out I was again almost charged for somthing that was agreed apon. After 20 minutes waiting for a manager to come assist me to figure it out and talk about the damage to my materials in the unit was rudely told nothing we can do here have to claim online. Horrible customer service no one I know will be renting from your company.
Robert K
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Jessica N
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ERNESTINE S
|
Overall Experience
Rating:
5.0
Staff was awesome.
JOYCE F
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Bryant D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
navitidad m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lavera P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Timmona W
|
Overall Experience
Rating:
5.0
Customer Service is like no other in the business AAA 100 satisfaction. Thanks Jamie PG
Jamie G
|
First Impressions
Rating:
5.0
I definitely would use your storage facility again, very efficient and well kept .
Hilda l
|
Overall Experience
Rating:
3.0
It was ok besides when u reserve a unit on your card it does not mean rent to someone else I have been giving the run since I got the U-Haul and storage never again for me
ERNESTINE S
|
First Impressions
Rating:
5.0
The people who work here are very helpful:))
Mia K
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Johnny B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tajuanjanae r
|
Overall Experience
Rating:
4.0
I had a great experience with that location
Fred G
|
Overall Experience
Rating:
4.0
NA
CAROLYN W
|
First Impressions
Rating:
5.0
The manager Jordan was amazing and very helpful
TERRI S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Yolanda L
|
Overall Experience
Rating:
3.0
Jordan he is so sweet ❤️
Shantrell L
|
First Impressions
Rating:
5.0
The general manager Jordan was beyond awesome. Highly recommended..
Strateshia A
|
First Impressions
Rating:
1.0
Horrible to say the least. Almost a week waiting to hear from a customer service representative. Faulty equipment. Lack of facilitation. No communication on processes and alternative processes. Lost a sale on furniture that I had advertised. Couldn't get into the building using access card. Had to return the truck before being able to use it. Only truly helpful person was Travis in Roadside Assistance. I can keep going... next time I will rent a truck from Home Depot and a unit elsewhere. Worse $200 spent.
LUIS W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Eileen M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Yolanda C
|
Overall Experience
Rating:
1.0
No elevator access to second floor units with steep, tight, long stairwell. Absolute deal breaker.
Mersini K
|
Overall Experience
Rating:
2.0
Some staff members were great, but the store manager was horrible. I was charged for a storage space I did not have access to and I was accused of putting the wrong lock on my storage even though I bought the lock from their store. When I shared this information with an employee and the manager I was threatened by the manager that my lock would be cut off if I did not come to remove it. The lock was on the storage space they charged me for but I did not have access to it. Needless to say I will not do business with this facility again. Most of the staff members were truly great and helpful but that manager has got to go.
Chenice S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BARBARA G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sonya S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Claudia N
|
Overall Experience
Rating:
5.0
The manager Mr.Jordan and his staff is Awesome. Very conscientious and check everything. Friendly and respectful.
Ivy M
|
Overall Experience
Rating:
5.0
Light near storage unit should be fixed it made it difficult to see other than that I had an amazing experience with the storage facility
Timmona W
|
First Impressions
Rating:
2.0
Customer service and better communication needs to br improved
Latonya J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jack T
|
Overall Experience
Rating:
2.0
When I got to this unit I wanted a big unit. After applying for the unit I was given three separate small units which would have not fit any of my big furniture. The building was also unsecured and had a broken door.
andre l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Willie K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kelton G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
melyssa g
|
First Impressions
Rating:
4.0
When I first got the unit I had problems but once the young guy Jordan took over I had no problem after he even gave me the option to choose a buzzer are a card to get in and out the gate due to me have a problem with the card that I was provided but he said they been had the buzzer I would recommend dealing with this guy any day.
Brian B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERRANCE M
|
First Impressions
Rating:
5.0
No management fee
No hassle
Tha.k you
mary w
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Raquel R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wanda R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Toni p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
alfred h
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
lisa l
|
First Impressions
Rating:
5.0
Great and amazing help from the staff!!
Eliseo C
|
First Impressions
Rating:
5.0
Awesome service very helpful
Brandi M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALTHEA P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LAQUINTA W
|
Overall Experience
Rating:
1.0
Payments was not clear card kept getting charges to days after moving no one could tell me why gave me the run around
KEONTA S
|
Overall Experience
Rating:
1.0
Our truck was not available and it took three different places to get a truck. Waste of a lot of our time. we also have storage unit problems
susan n
|
First Impressions
Rating:
4.0
The Manager was very friendly, polite and very professional.
Karen R
|
Overall Experience
Rating:
1.0
The manager had to be the laziest person ever. We did everything online and still had to come in a do everything in person. The worst part was he saw all the online information.
Bayinnah S
|
First Impressions
Rating:
5.0
Everything was as it should be.
JAYSON N
|
Overall Experience
Rating:
4.0
I was good place to storage but they was no light in the unitbsobit was difficult to see inside at night
Chantrell T
|
Overall Experience
Rating:
5.0
Jordan was very accommodating
Minerva H
|
First Impressions
Rating:
5.0
Great management.
Wilson Q
|
Overall Experience
Rating:
5.0
Customer service was excellent.
Ciyauina B
|
First Impressions
Rating:
5.0
GREAT CUSTOMER SERVICE!
MARCUS B
|
First Impressions
Rating:
5.0
The manager Jordan was especially wonderful and really delivered the epitome of customer service.
Tracey R
|
Overall Experience
Rating:
5.0
Excellent
Willie G
|
First Impressions
Rating:
5.0
Good
ricardo b
|
First Impressions
Rating:
5.0
The team was very helpful.
Michael V
|
First Impressions
Rating:
5.0
One of the employees at this location went out of his way to assist me. I really appreciated that.
DONNA M
|
First Impressions
Rating:
5.0
Words cannot Express how much I appreciated the quality of service I received today. He helped me more than he knows. THANK YOU
SHAE B
|
First Impressions
Rating:
4.0
So/So
Customers have to be very patient when dealing with personnel .
JERRY L
|
Overall Experience
Rating:
5.0
I will make sure to tell my family an Friends about uhaul storage
Freddie Y
|
Overall Experience
Rating:
5.0
It was extremely busy with only two people working but they were friendly and made the wait pleasant by acknowledging our presence and reminding us that they will be with us soon.
Ursula D
|
First Impressions
Rating:
5.0
The manager was professional, personable, and courteous. I really enjoyed speaking and interacting with him. Unfortunately, I forgot his name but I know he recently relocated to New Orleans.
Willie Y
|
Reservation
Rating:
1.0
Somehow All of MY BELONGINGS WERE STOLEN. AND YALL ALLOWED EDWARD PRESTON JOSEPH to have someone pose as with WITHOUT CONTACTING ME OR ASKING FOR IDENTIFICATION. WHEN I'M ASKED EVERY TIME!!
corlissa d
|
Overall Experience
Rating:
5.0
Jayson & the Team were very professional and most helpful. I would highly recommend the location and company! The facility is also very clean.
Denise F
|
Reservation
Rating:
5.0
Rental was problem free from making reservations through returning truck. Agents at check in was warm!
Doris P
|
Reservation
Rating:
5.0
Very good customer service
nichele d
|
Reservation
Rating:
4.0
Very helpful lady
Brian B
|
Reservation
Rating:
4.0
Not sure of her name but was very helpful to me.
Brian B
|
Reservation
Rating:
5.0
Mr. Alvin was great to do business with and made sure we were taken care of.
wilferd h
|
Overall Experience
Rating:
3.0
I had a little trouble with the representative when I was trying to change a reservation.
nichele d
|
Reservation
Rating:
5.0
The staff was SO accommodating, even short notice, and was able to help me with everything I needed for my move. I wish I could give them 10/5 stars. I recommend these guys to everyone.
Rachel G
|
Overall Experience
Rating:
5.0
Everything was great and the staff was wonderful; they were helpful, respectful, and sometimes very funny.
Karyn W
|
Overall Experience
Rating:
4.0
Buildings are a little crowded together but very well maintained and a great staff.
