Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I came in Tuesday..to reserve a Truck for Friday and Saturday...I asked the young lady at the counter..could I get the truck for 2:00 Friday until 2::00 Sat...the price will not be an issue...well when I came in Fri.of course their was a different person I was dealing with..and she said you have until 10:00 Fri. night..I said I reserved it for 24 hrs...If I would have been told that I couldn't have it for that time period in the beginning..I would have been in as soon as you opened instead of waiting until 2:00..I don't know what I was charged...I really feel that I was cheated....So my Wife..my Son and myself had to damn near kill ourselves to bet the move completed in the time allotted...I think customer service..communication..and explaining everything un the beginning of renting the equipment is a major KEY..I Pray this is the last house I buy...The rating I would give this Lapalco store in Harvey would be a 3 or 4....
DAVID P.
Rating:
5.0
Customer did not leave a comment.
MCKINLEY G.
Rating:
5.0
Customer did not leave a comment.
HAMMAD H.
Rating:
5.0
Very friendly employees, both the customer service rep and individual who helped set up the trailer.
SCOTT W.
Rating:
3.0
The young lady at the check in was more concerned with texting on her personal cell phone than rendering customer service. Working seemed to be an inconvenience. Her overall nonchalant attitude was unwarranted.
PAMELA A.
Rating:
5.0
Schedule a one way rtn. at a lower rate. Example: If I rented a truck going one way to HARVEY, LA & a second person need a truck from Harvey, LA to Markham, IL. Have that person to bring the same truck back to Markham at a cheaper rate. This cut out the extra expense on the return & it want end up in Harvey,LA not being used or your supply want be limited in Markham, IL. Try this suggestion U-HAUL might like this idea.
Thanks Ms. Laura Jackson(sister of Ms. Patricia Williams/Mr. Walter Brown July 17th. one way renter).
Patricia W.
Rating:
5.0
All was good
HERMAN W.
Rating:
4.0
The agent that initially assisted me was on her cell phone and it was on speaker. I asked her to please end the call because I didn't want my conversation being listened to or recorded. She then started speaking in another language. I explained to her that she was making me uncomfortable. And, her reply was "I wasn't talking about you." Which then made me more uncomfortable because I didn't ask her what the nature of her conversation was.
After she got off the phone and started paying full attention to me she was helpful. After paying, she walked out to the front and was going to back our Cargo Van out and I told her that it was too small, that we wanted a larger unit that could hold a bed.
So, she came back and told the other agent that we had changed our minds and her body language suggested that she was a little upset with us. However, the other agent quickly asked us what was wrong. And, I said I called ahead and told them that we had and efficiency and they said that they had a $19.95 truck that could accommodate us. And he said, the %19.95 Cargo van was rated for our needs. And, I said are you sure. And he said yes, he said, lets go take a look at it. I will open it up for you and you will see that it is surprisingly roomy. So, we looked in it and I told him that I believed him now and that I thought he was right. Then I apologized and told him that I should have respected his product knowledge.
REGINALD W.
Rating:
5.0
Customer did not leave a comment.
MILLET W.
Rating:
5.0
Customer Service is like no other in the business AAA 100 satisfaction. Thanks Jamie PG
Jamie G.
|
First Impressions
Rating:
5.0
Easy to drop off.
Jennifer B.
Rating:
1.0
Customer did not leave a comment.
THOMAS C.
Rating:
5.0
The staff was very friendly and professional
ANTHONY L.
Rating:
5.0
make sure the equipment is clean.
JEROME S.
Rating:
1.0
Customer did not leave a comment.
Michael W.
Rating:
5.0
Customer did not leave a comment.
ANDREW G.
Rating:
5.0
I definitely would use your storage facility again, very efficient and well kept .
Hilda l.
|
Overall Experience
Rating:
3.0
It was ok besides when u reserve a unit on your card it does not mean rent to someone else I have been giving the run since I got the U-Haul and storage never again for me
ERNESTINE S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TRANELL J.
Rating:
5.0
Customer did not leave a comment.
HENRY M.
Rating:
5.0
The people who work here are very helpful:))
Mia K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SUSIE M.
Rating:
5.0
We really appreciate the service we received and the help on an extention you guy granted us thank for everything.
EMILE M.
Rating:
5.0
Customer did not leave a comment.
OMAR A.
Rating:
5.0
The employees here got me in and out in less minutes. I appreciate their effort in getting me my needs in a timely manner
JULIE T.
Rating:
5.0
The truck worked great. Thanks again
ELLEN A.
Rating:
5.0
I loved the customer service that I received from this location. Will definitely visit again soon
CASSANDRA H.
Rating:
5.0
Great customer service!
SAMUEL C.
Rating:
3.0
Have better customer service, the two Female employees that were there when I return the truck never went to expect the truck when I return, they said please give me key and we will send you a receipt later on. Now I thought that was fishy. I felt like they were able to charge me what ever they want. Which the bill did seem kinda of high when I received it. Just bad customer service
Derrick D.
Rating:
3.0
Same as above
Raymond R.
Rating:
2.0
Everything went well until I returned the Truck. The Store manager came outside to check the mileage and complete the return. I ask him if I was charged for the dolly which I did not ask for, but was in the truck. He immediately chuckled as if it were some kind of joke. He went to the rear and asked me " You mean to say that the dolly disconnected from the spot it was in and now it's at the back of the truck"?? He said; " that in 7 years he had not had anyone say something like this." The hand truck was never connected to anything. He continued to chuckling while behaving unprofessional in his actions and appearance with his wrinkled shirt and pants. I wasn't trying to get out of paying $7.00, for a hand truck that I didn't ask for. A MANAGER behaving in this condescending way, tarnishes the great service that I received during the rental. I have been a business owner for many years. This individual needs additional customer service training. The two stars is for the corporate reservation, and the super nice employee that handled the paperwork at this location. Corporate will also be advised. If it were my business, I would want to know the poor behavior of an individual labeled manager.
ISIDRO C.
Rating:
1.0
Customer did not leave a comment.
Johnny B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mariana F.
Rating:
5.0
Jordan runs a smooth operation. His customer service is A1. We use U-Haul monthly.
MICHAEL R.
Rating:
5.0
Customer did not leave a comment.
CRYSTAL F.
Rating:
5.0
We were waited on quickly. I had to call twice to delay our pick up time. They promptly answered the phone each time!!!
Margaret K.
Rating:
1.0
Customer did not leave a comment.
CATHERINE S.
Rating:
5.0
Customer did not leave a comment.
tajuanjanae r.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicky J.
Rating:
1.0
Customer did not leave a comment.
MATTHEW H.
Rating:
3.0
Out of 5 employees only 1 was assisting customers until there was a long line and the service was labored and joyless
RITA N.
Rating:
5.0
Sabrina was great
BRITTANY L.
Rating:
5.0
Personnel is very courteous and professional. Very easy to work with.
Jason H.
Rating:
5.0
Excellent service
INGRID T.
Rating:
5.0
Customer did not leave a comment.
SILVERINE M.
Rating:
1.0
When I arrived to get the vehicle the agent was an hour late making me late for my event. The truck smelled of gasoline like it spilled and was never cleaned up. No one told me I would be charged for mileage. I went to uhaul bc I rented trucks before where I wasn't charged. I did self checkin and it didn't even ask me to put the mileage in and when I returned it the agent was rude like I was lying or something and proceeded to tell me I had to pay an additional $40 something making the van rental over $80 for less than a day. I am livid still. I reached out to the manager who never returned my call and then charged my card. I do a lot of events and arrange service for a lot of events. I use to always recommend uhaul but not anymore. Very disappointed with my treatment and how you choose to do business.
Sible L.
Rating:
5.0
Jordon is a great manager , very knowledgeable and helpful.
RUSSELL R.
Rating:
4.0
I had a great experience with that location
Fred G.
|
Overall Experience
Rating:
4.0
Well I had to wait awhile for them to inspect the truck. I left the keys in the truck and the worker said that they were not there. After 15 minutes, he helped someone else and then he said that he never looked for the keys in the truck.
CHERYL G.
Rating:
2.0
Trailer was dirty, staff seemed as though they were unhappy they had to do their jobs
Michael E.
Rating:
3.0
Customer did not leave a comment.
MARY E.
Rating:
4.0
NA
CAROLYN W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DANNIE C.
Rating:
3.0
The dolly I paid for was not there
CRYSTAL P.
Rating:
5.0
Customer did not leave a comment.
KARI T.
Rating:
1.0
This whole experience was the worst. I picked my pickup location and drove there that morning and they moved my pickup location 30 minutes away so now I have to waste time and gas for my vehicle and uhual. Once I get to the location the sales representative was very rude and the manager had to come and when he came he was rude but not only that while he was trying to take care of my stuff he gets a call from someone and when he hangs up he started cursing like we wasn't standing right there. Very unprofessional never again! I won't ever use uhual again!
NICOLE G.
Rating:
5.0
Always good service
MARTIKA M.
Rating:
2.0
Customer did not leave a comment.
Francisco P.
Rating:
5.0
Customer did not leave a comment.
Hannah M.
Rating:
5.0
Great experience. The guy who checked the truck in on return was a pleasure to deal with.
RYAN M.
Rating:
5.0
Great guys nice help
OMAR A.
Rating:
5.0
The manager Jordan was amazing and very helpful
TERRI S.
|
First Impressions
Rating:
5.0
This was such a pleasant and easy experience! The truck was clean and ready on time, and we didn't have to wait. I highly recommend this location!
KRISTIN M.
Rating:
5.0
Customer did not leave a comment.
OREAL J.
Rating:
5.0
Customer did not leave a comment.
DANYA D.
Rating:
2.0
The associate did not know about options and did charge double on my rent.
When I returned I spoke with another associate that understood the mistake that told me that will talk with the manager for return the extra charge.
WALBERT R.
Rating:
5.0
Customer did not leave a comment.
BARBARA S.
Rating:
4.0
Nothing I can think of.
ARTHUR M.
Rating:
5.0
Customer did not leave a comment.
Paul M.
Rating:
5.0
Customer did not leave a comment.
MARTIKA M.
Rating:
5.0
N/A
Excellent services !!!
ISIDRO C.
Rating:
5.0
Keep the good work up
STAFFON T.
Rating:
5.0
Customer did not leave a comment.
MOLLY B.
Rating:
5.0
Professional staff and very clean facilities. Keep up the good work.
KEVIN A.
Rating:
5.0
No improvement. I reserved a truck and went in the store and was asked upon entering how can I be helped , Thank you Uhaul for your excellent service and clean vehicle
SIMONE S.
Rating:
5.0
I Lapalco location is by far the best I've been to. The gentleman that got me hooked up is very professional. He has helped me in the past, and every time it goes smooth. This is the only location I deal with mostly because of him 5 to 10 minutes and I'm out of there. Other locations (Oakwood) have taken over an hour.
MICHAEL C.
Rating:
5.0
Jordan Hayes is a great guys with an excellent customer service skills. Very well deserved U-Haul employee.
Devendra P.
Rating:
5.0
Customer did not leave a comment.
Karen C.
Rating:
4.0
Customer did not leave a comment.
Yolanda L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSHUA S.
Rating:
4.0
Customer did not leave a comment.
Shaneaka H.
Rating:
3.0
Jordan he is so sweet ❤️
Shantrell L.
|
First Impressions
Rating:
5.0
Always professional and helpful...
JOHNNY M.
Rating:
5.0
Customer did not leave a comment.
MICHEAL T.
Rating:
5.0
Young man that assisted me was really good nice great customer service.
JAMES W.
Rating:
5.0
The general manager Jordan was beyond awesome. Highly recommended..
Strateshia A.
|
First Impressions
Rating:
5.0
Nothing service was great
JEROME A.
Rating:
5.0
All was very well thank them very much.
JOHNNY M.
Rating:
4.0
Trailer was not even swept out. We had to clean it before we could use it.
Shannon L.
Rating:
3.0
Customer did not leave a comment.
Steven B.
Rating:
5.0
Customer did not leave a comment.
CHANTELLE J.
Rating:
1.0
Be prompt with customer service complaints and hire friendlier attendants. I'm still waiting on resultsfrom the manager.
FELICIA E.
Rating:
1.0
Have someone sitting at the front to help customers, better communication overall, no attitude with customers, better work ethic.
JADA H.
Rating:
1.0
Horrible to say the least. Almost a week waiting to hear from a customer service representative. Faulty equipment. Lack of facilitation. No communication on processes and alternative processes. Lost a sale on furniture that I had advertised. Couldn't get into the building using access card. Had to return the truck before being able to use it. Only truly helpful person was Travis in Roadside Assistance. I can keep going... next time I will rent a truck from Home Depot and a unit elsewhere. Worse $200 spent.
LUIS W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christina F.
Rating:
5.0
Customer did not leave a comment.
PERRY B.
Rating:
5.0
Customer did not leave a comment.
ROBIE A.
Rating:
4.0
Customer did not leave a comment.
Eileen M.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LEONNA G.
Rating:
4.0
Customer did not leave a comment.
Keith P.
Rating:
3.0
I had to walk all over looking for someone to help me and they just seemed unhappy I was even there.
Kristen A.
Rating:
5.0
Customer did not leave a comment.
DAVID M.
Rating:
5.0
Customer did not leave a comment.
DAMIAN B.
Rating:
5.0
Customer did not leave a comment.
LOVELESS M.
Rating:
5.0
Customer did not leave a comment.
CARMELITA R.
Rating:
5.0
Customer did not leave a comment.
ERIC S.
Rating:
5.0
Customer did not leave a comment.
Renata C.
Rating:
5.0
excellent experience highly recommend
Antonio L.
Rating:
5.0
This location was fantastic. The manager was a calming and reassuring presence and I felt respected and valued as a customer. Waaaaaaaaaay better than the Tulane Ave. store. Worth the drive from Orleans parish.
EMILY L.
Rating:
5.0
Customer did not leave a comment.
Christy W.
Rating:
5.0
Customer did not leave a comment.
IESHA B.
Rating:
5.0
Customer did not leave a comment.
AMBIORIX N.
Rating:
5.0
Nothing...Everything were well in order.
CAPACINE Y.
Rating:
5.0
very good customer service both at pickup and drop-off
GERARD R.
Rating:
4.0
Customer did not leave a comment.
Yolanda C.
|
Overall Experience
Rating:
1.0
No elevator access to second floor units with steep, tight, long stairwell. Absolute deal breaker.
Mersini K.
|
Overall Experience
Rating:
2.0
Some staff members were great, but the store manager was horrible. I was charged for a storage space I did not have access to and I was accused of putting the wrong lock on my storage even though I bought the lock from their store. When I shared this information with an employee and the manager I was threatened by the manager that my lock would be cut off if I did not come to remove it. The lock was on the storage space they charged me for but I did not have access to it. Needless to say I will not do business with this facility again. Most of the staff members were truly great and helpful but that manager has got to go.
Chenice S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BARBARA G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sonya S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Claudia N.
|
Overall Experience
Rating:
5.0
The manager Mr.Jordan and his staff is Awesome. Very conscientious and check everything. Friendly and respectful.
Ivy M.
|
Overall Experience
Rating:
5.0
Light near storage unit should be fixed it made it difficult to see other than that I had an amazing experience with the storage facility
Timmona W.
|
First Impressions
Rating:
2.0
Customer service and better communication needs to br improved
Latonya J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jack T.
|
Overall Experience
Rating:
2.0
When I got to this unit I wanted a big unit. After applying for the unit I was given three separate small units which would have not fit any of my big furniture. The building was also unsecured and had a broken door.
andre l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK T.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Willie K.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kelton G.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
melyssa g.
|
First Impressions
Rating:
4.0
When I first got the unit I had problems but once the young guy Jordan took over I had no problem after he even gave me the option to choose a buzzer are a card to get in and out the gate due to me have a problem with the card that I was provided but he said they been had the buzzer I would recommend dealing with this guy any day.
Brian B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERRANCE M.
|
First Impressions
Rating:
5.0
No management fee
No hassle
Tha.k you
mary w.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Raquel R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wanda R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Toni p.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
alfred h.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
lisa l.
|
First Impressions
Rating:
5.0
Great and amazing help from the staff!!
Eliseo C.
|
First Impressions
Rating:
5.0
Awesome service very helpful
Brandi M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALTHEA P.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LAQUINTA W.
|
Overall Experience
Rating:
1.0
Payments was not clear card kept getting charges to days after moving no one could tell me why gave me the run around
Keonta S.
|
Overall Experience
Rating:
1.0
Our truck was not available and it took three different places to get a truck. Waste of a lot of our time. we also have storage unit problems
susan n.
|
First Impressions
Rating:
4.0
The Manager was very friendly, polite and very professional.
Karen R.
|
Overall Experience
Rating:
1.0
The manager had to be the laziest person ever. We did everything online and still had to come in a do everything in person. The worst part was he saw all the online information.
Bayinnah S.
|
First Impressions
Rating:
5.0
Everything was as it should be.
JAYSON N.
|
Overall Experience
Rating:
4.0
I was good place to storage but they was no light in the unitbsobit was difficult to see inside at night
Chantrell T.
|
Overall Experience
Rating:
5.0
Jordan was very accommodating
Minerva H.
|
First Impressions
Rating:
5.0
Great management.
Wilson Q.
|
Overall Experience
Rating:
5.0
Customer service was excellent.
Ciyauina B.
|
First Impressions
Rating:
5.0
GREAT CUSTOMER SERVICE!
Tiasha B.
|
First Impressions
Rating:
5.0
The manager Jordan was especially wonderful and really delivered the epitome of customer service.
Tracey R.
|
Overall Experience
Rating:
5.0
Excellent
Willie G.
|
First Impressions
Rating:
5.0
Good
ricardo b.
|
First Impressions
Rating:
5.0
The team was very helpful.
Michael V.
|
First Impressions
Rating:
5.0
One of the employees at this location went out of his way to assist me. I really appreciated that.
DONNA M.
|
First Impressions
Rating:
5.0
Words cannot Express how much I appreciated the quality of service I received today. He helped me more than he knows. THANK YOU
SHAE B.
|
First Impressions
Rating:
5.0
It was extremely busy with only two people working but they were friendly and made the wait pleasant by acknowledging our presence and reminding us that they will be with us soon.
