Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to walk all over looking for someone to help me and they just seemed unhappy I was even there.
Kristen A.
Rating:
5.0
Customer did not leave a comment.
DAVID M.
Rating:
5.0
Customer did not leave a comment.
DAMIAN B.
Rating:
5.0
Customer did not leave a comment.
LOVELESS M.
Rating:
5.0
Customer did not leave a comment.
CARMELITA R.
Rating:
5.0
Customer did not leave a comment.
ERIC S.
Rating:
5.0
Customer did not leave a comment.
Renata C.
Rating:
5.0
excellent experience highly recommend
Antonio L.
Rating:
5.0
This location was fantastic. The manager was a calming and reassuring presence and I felt respected and valued as a customer. Waaaaaaaaaay better than the Tulane Ave. store. Worth the drive from Orleans parish.
EMILY L.
Rating:
5.0
Customer did not leave a comment.
Christy W.
Rating:
5.0
Customer did not leave a comment.
IESHA B.
Rating:
5.0
Customer did not leave a comment.
AMBIORIX N.
Rating:
5.0
Nothing...Everything were well in order.
CAPACINE Y.
Rating:
5.0
very good customer service both at pickup and drop-off
GERARD R.
Rating:
5.0
Nothing
Arden H.
Rating:
4.0
Customer did not leave a comment.
Teddi C.
Rating:
4.0
Customer did not leave a comment.
RODERICK H.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER K.
Rating:
4.0
Customer did not leave a comment.
Yolanda C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN P.
Rating:
1.0
My credit card was charged twice I called twice to speak to someone & was told someone would call me back never received a call
ALPHONSE H.
Rating:
1.0
Did not rate this as my pickup location changed to one in New Orleans which was an inconvenience.
Charles M.
Rating:
3.0
Customer did not leave a comment.
DAVID G.
Rating:
1.0
No elevator access to second floor units with steep, tight, long stairwell. Absolute deal breaker.
Mersini K.
|
Overall Experience
Rating:
3.0
Make sure everything works in the truck
YVETTE D.
Rating:
5.0
Very pleased with my overall rental experience
LYNDRELL G.
Rating:
5.0
Easy fast and efficient return and staff greeted with great service
ERSKINE B.
Rating:
5.0
Nothing everything was great
ANDREW B.
Rating:
5.0
Jordan is great!! Thanks
CHERIE D.
Rating:
5.0
Customer did not leave a comment.
Christy D.
Rating:
5.0
Customer did not leave a comment.
James P.
Rating:
5.0
Customer did not leave a comment.
Keisha W.
Rating:
5.0
Jordan was great.
Audrey B.
Rating:
5.0
I didn't like the personally taking pictures of my I D.
OSCAR C.
Rating:
2.0
Some staff members were great, but the store manager was horrible. I was charged for a storage space I did not have access to and I was accused of putting the wrong lock on my storage even though I bought the lock from their store. When I shared this information with an employee and the manager I was threatened by the manager that my lock would be cut off if I did not come to remove it. The lock was on the storage space they charged me for but I did not have access to it. Needless to say I will not do business with this facility again. Most of the staff members were truly great and helpful but that manager has got to go.
Chenice S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BARBARA G.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CAROL T.
Rating:
4.0
Customer did not leave a comment.
ULYSSES G.
Rating:
5.0
Wonderfully helpful staff.
TODD C.
Rating:
5.0
Customer did not leave a comment.
PAUL S.
Rating:
4.0
The service was great especially the lady who helped with the Van trailer. I commend her for hear assistance with check-in, Hook-up and check-out. Great Job!
HERBERT T.
Rating:
5.0
Mr Jordan is the best
RONNIE J.
Rating:
5.0
great service
george H.
Rating:
5.0
Customer did not leave a comment.
KEVIN D.
Rating:
5.0
Wonderful service. Thank you
JAMAL J.
Rating:
5.0
Customer did not leave a comment.
CHARLES W.
Rating:
5.0
Customer did not leave a comment.
DENISE S.
Rating:
5.0
Customer did not leave a comment.
LIKISHIA W.
Rating:
5.0
Great customer service.
RICHARD O.
Rating:
5.0
Customer did not leave a comment.
DAVID V.
Rating:
2.0
Reservation was made over the phone and done incorrectly. When I called to address the mistake i was told they didn't have the equipment for the time I needed it. I compromised. Called ahead to pick up equipment, was told it was there and ready. When I arrived I was told it was not there. I had to wait and take a shorter truck. Very disorganized employees. Very frustrating to customer
ALBERTO R.
Rating:
5.0
Excellent service. Truck runs great
Ronika M.
Rating:
5.0
Customer did not leave a comment.
Wayne R.
Rating:
3.0
Online check-in is pointless. You still have to go in and check in from scratch.
BEJIDE L.
Rating:
4.0
Customer did not leave a comment.
Gabrielle K.
Rating:
5.0
Customer did not leave a comment.
CASEY D.
Rating:
5.0
Customer did not leave a comment.
MIGUEL C.
Rating:
5.0
Business was well maintained, and the associate who helped me was very nice and kind. The van that I rented was in great shape, practically new.
CLAY R.
Rating:
5.0
Customer did not leave a comment.
MICHAEL R.
Rating:
2.0
My 5x8 trailer had a flat tire before leaving town and a slow leaking tire 24 hours later. Also the leaf springs have out 2 days after renting with the trailer only at half weight capacity. The roadside assistance takes forever to use and the companies they hire to do work are often sub par. The people working at the 55 E 3900 S, Salt Lake City, UT 84107 went above and beyond to help us though and highly recommend them just in customer support alone.
BENJAMIN R.
Rating:
2.0
We waited in line 15 minutes to be assisted with pickup, and then waited another 15 minutes trying to return it because there was only one employee in the store and she was assisting someone trying to rent a storage unit. There should be a streamlined process for returning vehicles, particularly considering all she did was take the receipt and keys and tell us we were good to go after we stood there, exhausted from a day of moving furniture, waiting to return the truck.
JASONPAUL ROBERT W.
Rating:
5.0
Customer did not leave a comment.
Sean L.
Rating:
5.0
Customer did not leave a comment.
scott A.
Rating:
3.0
Customer did not leave a comment.
Melanie V.
Rating:
5.0
Just continue doing a excellent job ðŸ‘
STEPHANIE N.
Rating:
5.0
Customer did not leave a comment.
Sonya S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary lou S.
Rating:
5.0
The rep was helpful, knowledgeable and customer friendly!!!
Ronald J.
Rating:
5.0
Great job from the contact on the phone to the return of the equipment. Keep up the good job!!!
ALICE T.
Rating:
5.0
Customer did not leave a comment.
Claudia N.
|
Overall Experience
Rating:
5.0
The manager Mr.Jordan and his staff is Awesome. Very conscientious and check everything. Friendly and respectful.
Ivy M.
|
Overall Experience
Rating:
5.0
Staff was friendly and professional.
Jackie W.
Rating:
5.0
Customer did not leave a comment.
Penny D.
Rating:
5.0
Daniel is awesome! During my visit, he was pleasant, knowledgeable, courteous, and went above and beyond to assist me with getting what I need for my move. He is a GREAT asset to your company.
LATOYA H.
Rating:
5.0
Customer did not leave a comment.
LESTER M.
Rating:
5.0
Customer did not leave a comment.
MILADY V.
Rating:
5.0
The truck was great
CLINT M.
Rating:
5.0
Light near storage unit should be fixed it made it difficult to see other than that I had an amazing experience with the storage facility
Timmona W.
|
First Impressions
Rating:
3.0
Change the attitudes of the staff
Denisia A.
Rating:
5.0
Customer did not leave a comment.
Crystal B.
Rating:
3.0
Customer did not leave a comment.
Renata W.
Rating:
5.0
Customer did not leave a comment.
MELISSA F.
Rating:
5.0
Customer did not leave a comment.
JOAN M.
Rating:
5.0
Customer did not leave a comment.
Terreyl M.
Rating:
4.0
Customer did not leave a comment.
PHILLIP B.
Rating:
2.0
Customer service and better communication needs to br improved
Latonya J.
|
Overall Experience
Rating:
4.0
Good customer service not GREAT.
Vernon L.
Rating:
4.0
Customer did not leave a comment.
Tracy H.
Rating:
5.0
The employees were knowledgeable on all aspects of truck and dolly towing and very helpful
CHRIS R.
Rating:
5.0
Customer did not leave a comment.
Jack T.
|
Overall Experience
Rating:
2.0
When I got to this unit I wanted a big unit. After applying for the unit I was given three separate small units which would have not fit any of my big furniture. The building was also unsecured and had a broken door.
andre l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK T.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jerrell M.
Rating:
5.0
Really nothing! Everything was good!
Ivan J.
Rating:
4.0
Customer did not leave a comment.
Matthew B.
Rating:
4.0
Customer did not leave a comment.
Willie K.
|
Overall Experience
Rating:
1.0
It was the worst. I used your 24/7 truck share book my truck for a 7am pick up just to be forced to wait til 9 because they never put the key where they should. Gave me a truck on half a tank. All around it was just simply horrible service will never use uhaul again
KOURTNEY M.
Rating:
5.0
NOTHING!
JACK T.
Rating:
5.0
Great customer service
Byron D.
Rating:
5.0
N/A
LACHELLE H.
Rating:
1.0
They took 100 of my card idk why. Told me from the start it was only gonna be 65 I'm filing a law sue against the store on lapelco Harvey LA
Delina P.
Rating:
5.0
Customer did not leave a comment.
Preston A.
Rating:
5.0
Customer did not leave a comment.
Jacob H.
Rating:
5.0
Customer did not leave a comment.
Timothy F.
Rating:
5.0
GREAT job to ALL!
PEGGYSUE C.
Rating:
5.0
Customer did not leave a comment.
PATRICIA F.
Rating:
5.0
They were great
Ryan P.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
3.0
Customer for over 6 years,staff very helpful.
CHARLES G.
Rating:
1.0
very bad attention there the people who work are racist
FRANKLIN C.
Rating:
4.0
Customer did not leave a comment.
Kelton G.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
melyssa g.
|
First Impressions
Rating:
4.0
When I first got the unit I had problems but once the young guy Jordan took over I had no problem after he even gave me the option to choose a buzzer are a card to get in and out the gate due to me have a problem with the card that I was provided but he said they been had the buzzer I would recommend dealing with this guy any day.
Brian B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERRANCE M.
|
First Impressions
Rating:
5.0
No management fee
No hassle
Tha.k you
mary w.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Raquel R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wanda R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Toni p.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
alfred h.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
lisa l.
|
First Impressions
Rating:
5.0
Great and amazing help from the staff!!
Eliseo C.
|
First Impressions
Rating:
5.0
Awesome service very helpful
Brandi M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALTHEA P.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LAQUINTA W.
|
Overall Experience
Rating:
1.0
Payments was not clear card kept getting charges to days after moving no one could tell me why gave me the run around
Keonta S.
|
Overall Experience
Rating:
1.0
Our truck was not available and it took three different places to get a truck. Waste of a lot of our time. we also have storage unit problems
susan n.
|
First Impressions
Rating:
4.0
The Manager was very friendly, polite and very professional.
Karen R.
|
Overall Experience
Rating:
1.0
The manager had to be the laziest person ever. We did everything online and still had to come in a do everything in person. The worst part was he saw all the online information.
Bayinnah S.
|
First Impressions
Rating:
5.0
Everything was as it should be.
JAYSON N.
|
Overall Experience
Rating:
4.0
I was good place to storage but they was no light in the unitbsobit was difficult to see inside at night
Chantrell T.
|
Overall Experience
Rating:
5.0
Jordan was very accommodating
Minerva H.
|
First Impressions
Rating:
5.0
Great management.
Wilson Q.
|
Overall Experience
Rating:
5.0
Customer service was excellent.
Ciyauina B.
|
First Impressions
Rating:
5.0
GREAT CUSTOMER SERVICE!
Tiasha B.
|
First Impressions
Rating:
5.0
The manager Jordan was especially wonderful and really delivered the epitome of customer service.
Tracey R.
|
Overall Experience
Rating:
5.0
Excellent
Willie G.
|
First Impressions
Rating:
5.0
Good
ricardo b.
|
First Impressions
Rating:
5.0
The team was very helpful.
Michael V.
|
First Impressions
Rating:
5.0
One of the employees at this location went out of his way to assist me. I really appreciated that.
DONNA M.
|
First Impressions
Rating:
5.0
Words cannot Express how much I appreciated the quality of service I received today. He helped me more than he knows. THANK YOU
SHAE B.
|
First Impressions
Rating:
4.0
So/So
Customers have to be very patient when dealing with personnel .
JERRY L.
|
Overall Experience
Rating:
5.0
I will make sure to tell my family an Friends about uhaul storage
Monique Y.
|
Overall Experience
Rating:
5.0
It was extremely busy with only two people working but they were friendly and made the wait pleasant by acknowledging our presence and reminding us that they will be with us soon.
Ursula D.
|
First Impressions
Rating:
5.0
The manager was professional, personable, and courteous. I really enjoyed speaking and interacting with him. Unfortunately, I forgot his name but I know he recently relocated to New Orleans.
Willie Y.
|
Reservation
Rating:
1.0
Somehow All of MY BELONGINGS WERE STOLEN. AND YALL ALLOWED EDWARD PRESTON JOSEPH to have someone pose as with WITHOUT CONTACTING ME OR ASKING FOR IDENTIFICATION. WHEN I'M ASKED EVERY TIME!!
corlissa d.
|
Overall Experience
Rating:
5.0
Jayson & the Team were very professional and most helpful. I would highly recommend the location and company! The facility is also very clean.
Denise F.
|
Reservation
Rating:
5.0
Rental was problem free from making reservations through returning truck. Agents at check in was warm!
Doris P.
|
Reservation
Rating:
5.0
Very good customer service
nichele d.
|
Reservation
Rating:
4.0
Very helpful lady
Brian B.
|
Reservation
Rating:
4.0
Not sure of her name but was very helpful to me.
Brian B.
|
Reservation
Rating:
5.0
Mr. Alvin was great to do business with and made sure we were taken care of.
wilferd h.
|
Overall Experience
Rating:
3.0
I had a little trouble with the representative when I was trying to change a reservation.
nichele d.
|
Reservation
Rating:
5.0
The staff was SO accommodating, even short notice, and was able to help me with everything I needed for my move. I wish I could give them 10/5 stars. I recommend these guys to everyone.
Rachel G.
|
Overall Experience
Rating:
5.0
Everything was great and the staff was wonderful; they were helpful, respectful, and sometimes very funny.
Karyn W.
|
Overall Experience
Rating:
4.0
Buildings are a little crowded together but very well maintained and a great staff.
