Customer Reviews for U-Haul Moving & Storage of Lapalco Blvd

2,158 reviews

2340 Lapalco Blvd   Harvey, LA 70058
(Located at the corner of Lapalco and Brooklyn Ave)

(504) 368-7823

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(504) 368-7823

2340 Lapalco Blvd
Harvey, LA 70058
(Located at the corner of Lapalco and Brooklyn Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Deliver what was requested

JOHNNY W. 
Rating:
5.0

Customer did not leave a comment.

RENEE B. 
Rating:
5.0

Very nice customer service!!

VERNON D. 
Rating:
2.0

Got unit at 455 pm loaded truck returned around 600 pm no lights on around storage light in unit was busted but yet storage unit said good could have artless had a light in it

Shawn T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

GILROY S. 
Rating:
5.0

The staff is very welcoming and respectful and Helpful 😍😍

TACHICKA R. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
1.0

Tire light on Not friendly Needed oil change Employee couldn't even walk me to vehicle told me it was out front. It was in back of location. This is after I had an appointment at another location that couldn't be met. Said I would get $50 credit and I'm still waiting

Bobby O. 
Rating:
5.0

Customer did not leave a comment.

BILLY J. 
Rating:
5.0

Customer did not leave a comment.

CARY O. 
Rating:
2.0

The storage unit was rented to me dirty. So I cancellled the contract and went to public storage and rented the unit from them

laurie m.  |  First Impressions 
Rating:
1.0

was charge 45 miles when I only went 10.5 miles uhaul employee did not know what to do did not get a refund

JERRY G. 
Rating:
5.0

Customer did not leave a comment.

Quanika N.  |  Overall Experience 
Rating:
1.0

19.99 never be 19.99 tell to start is 60.00 from 0.00 mile

BERTHA L. 
Rating:
5.0

Customer did not leave a comment.

CRAIG L. 
Rating:
5.0

When I returned the vehicle at about 12:30, I was asked if I wanted a paper or email receipt. I choose the email version and was told I would be receiving it via email. I have yet to receive the completed statement yet. Other than that everything was great.

SAMUEL C. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA M. 
Rating:
5.0

The Manager Jordan was very courteous and helpful. Although the website reserved my uhaul, the store didn't have my reservation and Jordan did his best to ensure my needs were met.

TORREL B. 
Rating:
3.0

Nothing special here, I did not interact with anyone.

Christina M. 
Rating:
5.0

Everything was great 👍🏽

Robin M. 
Rating:
5.0

I wish I could remember the guys name that was at the front desk, but he was amazing!!!

STACEY R. 
Rating:
4.0

Customer did not leave a comment.

James D.  |  Overall Experience 
Rating:
3.0

Keep it going less time waiting

MARCUS J. 
Rating:
5.0

Customer did not leave a comment.

Francine M.  |  First Impressions 
Rating:
3.0

The light in our unit never did work......staff was ok at times.....couple of employees seemed distracted while attending us at times.

Michael V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISAIAS A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
1.0

Despite reserving for pickup at vehicle, I was forced to go inside with my credit card, was told there were no dollies that I rented but after insisting, they materialized. Then, the 1/2 dozen blankets we ordered were not there. When we asked for them, the guy said, we don't have any, "do you think I can just make some appear." Miraculously, he went in the back and came back with the blankets. He acted like we were a nuance and did not want to provide us with anything we ordered unless we fought with him for it. We had to pay for movers to wait 45 minutes for us to get there with the uhaul due to the delays, wasting our money. Horrible experience. Will never rent from that location again.

Warren C. 
Rating:
3.0

The truck was in poor condition. Right break light/turn signal did not work. Driver window crank was missing and therefore couldn't roll down window to adjust mirror. Could not adjust right mirror because it not rotate. Windshield wipers needed to be replaced — made for dangerous driving conditions in rainy weather. Shocks were bad and needs to be replace. The alignment bolt was missing on the passenger door making it almost impossible to close.

Samuel P. 
Rating:
5.0

Fast and efficient service.

HERBERT T. 
Rating:
5.0

Lower the price.

LANDON W. 
Rating:
5.0

I didn’t like there is no turn around in the facility but staff was nice and storage secure and clean had an issuer on billing originally but the manager corrected it.

Kelly T.  |  Overall Experience 
Rating:
3.0

Have my truck ready on time

ABE J. 
Rating:
5.0

Friendly, good costumer service,

Melvin h.  |  First Impressions 
Rating:
5.0

The manager was very helpful and I was out the door in no time at all

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

JOAN B. 
Rating:
3.0

We reserved a climate control large unit, when we arrived there was only one unit available which was not climate control and very small unit. i had to take it out of desperation for a move next day and no time to look elsewhere. Why reserve a space if it is going to be given away to someone else? The unit has no light, appears it was torn out.

Mary C.  |  First Impressions 
Rating:
5.0

Easy process, courteous and friendly experience

KENNETH L. 
Rating:
5.0

Jordan, the representative working when I checked out was so kind and knowledgeable and made everything so easy. I use U-Haul frequently and this is the first time in a while that the employee was happy to help me. Will definitely use this location again.

EMILY E. 
Rating:
5.0

Customer did not leave a comment.

Camaille W.  |  Overall Experience 
Rating:
5.0

Just make sure the rental has everything in it, other then that the service is great loved the warm family feeling, and smiling faces.

CHARLONDE W. 
Rating:
5.0

Thank y'all

JUNE H. 
Rating:
1.0

My reservation was changed from Kenner to Harvey without notice. I did not know it had changed until I arrived at the Kenner location and was told I had to drive 45 minutes through the city to the Harvey location. The workers at the Harvey location ignored my existing reservation and rang up each item again, which lost me about $200 and left me without a furniture dolly. The two workers were so busy with their personal conversation that they couldn't be bothered to show us how to use the equipment. Even when we asked very specific questions, we were brushed off and seemed to be bothering them. We had to figure out the workings of a 10' truck and a car transport, as well as how to connect the two and strap my car down, all on our own.

SYDNEY M. 
Rating:
5.0

My experience with Lapalco Uhaul was Extrodinary. The supervisor Mr. Jordan was very professional and patient my entire stay with Uhaul.

Jimmy L.  |  Overall Experience 
Rating:
5.0

Jonathan has the best sales person their is. Thanks Johnathan.

NYREE B. 
Rating:
5.0

Great staff! They were both friendly and efficient! My best Uhaul experience I've had in years!

ERNEST E. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL P. 
Rating:
5.0

Easy drop, all good

TOMMY H. 
Rating:
5.0

Customer did not leave a comment.

LINDA H. 
Rating:
3.0

The young girl in the morning needs more training. Also, focusing two workers on one customer with a line is not good customer service. Dropping off vehicle, service was excellent!

Samuel P. 
Rating:
5.0

Customer did not leave a comment.

ANDREW R. 
Rating:
3.0

Truck was dirty, brakes poor, side mirrors was broken.....right in my view, truck was so loud on the inside. Not a quiet ride at all! I picked up after hours and got the crap truck I would NEVER have accepted this truck of I was doing a live pick up, but circumstances dictated having to to an after hours pick up.....never again! This was a TERRIBLE TERRIBLE TERRIBLE experience with U-Haul! Absolutely horrible!

kathleen C. 
Rating:
5.0

Customer did not leave a comment.

HECTOR P. 
Rating:
3.0

Customer did not leave a comment.

SHANELL M. 
Rating:
5.0

Customer did not leave a comment.

Glorimar P. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA J. 
Rating:
5.0

Customer did not leave a comment.

Jordain F.  |  Overall Experience 
Rating:
5.0

On Thu, Nov 18, 9:01 PM, I emailed 747031_GM@uhaul.com: 1) We were overcharged. The mileage in the morning was 6138. See attached photo. 2) When I placed the order the location was 4 Westbank Expressway but when I got there at 8:30 she told me it was at 2340 Lapalco, 5 miles away (10 extra miles round trip). Nowhere on the order did it tell me that.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

JARRETT W. 
Rating:
3.0

Customer did not leave a comment.

ALBERT H. 
Rating:
5.0

Always the best...

JOHNNY M. 
Rating:
2.0

Males workers were very rude. very short toned and arrogant. I felt like I was not appreciated as a customer but instead they made me feel as if I needed them and their deliverance made that very clear. specifically from the manager ( young African American guy / slim build) I attempted to also deliver vehicle to tulane ave in NOLA location and the 2 men were also very rude there as well . and wanted to charge me 200.00 for a incorrect drop off fee.

MERCEDES C. 
Rating:
5.0

Customer did not leave a comment.

KIM S. 
Rating:
5.0

Awesome!!

Sheila V.  |  Overall Experience 
Rating:
5.0

Thanks for everything it was excellent and Convenient.

Sheila V.  |  Overall Experience 
Rating:
1.0

Charged me for more days then I had the vehicle because they had poor procedures on checking in and checking out

ETHAN M. 
Rating:
4.0

Customer did not leave a comment.

CHANELL B. 
Rating:
1.0

Customer did not leave a comment.

JEFFERY L. 
Rating:
5.0

Customer did not leave a comment.

JOAN A. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY S. 
Rating:
3.0

Customer did not leave a comment.

Robin P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TAMIKO H. 
Rating:
5.0

Customer did not leave a comment.

ANGEL T. 
Rating:
5.0

The staff are always helpful, professional and friendly. Definitely, would recommend to friends and family.

Eliseo C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Shakema S. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA T. 
Rating:
5.0

Location was great but overall service I got from other uhaul dealers were terrible. I had a reservation they made me drive 111 miles to get and then bumped back in time twice before cancelling it all together 30 minutes before scheduled pick up. Then proceeded to tell me how they had no trucks for that day and would not have anything available till the middle of the following week. What's the point of having a reservation just for a truck not to be reserved and leave you scrambling the same day as a move.

ZACHARY B. 
Rating:
5.0

Customer did not leave a comment.

Ernando S.  |  Overall Experience 
Rating:
5.0

Met me outside, friendly, fast and pleasant

Danielle M. 
Rating:
2.0

Customer did not leave a comment.

RICHARD G. 
Rating:
3.0

Customer did not leave a comment.

Kirsten B.  |  First Impressions 
Rating:
1.0

You gave me a truck with no gas, you didn't include the dolly that I paid for, and no one notified me that I would have to return the car with more gas than I put in it. I had to go back, pick up the truck, and put gas in it. Ridiculous!

RENE B. 
Rating:
3.0

Service was great but storage has limited turn around area

HELEN T. 
Rating:
5.0

Customer did not leave a comment.

CALVIN S. 
Rating:
5.0

The manager smiled through the ENTIRE rental process.

JARED B. 
Rating:
5.0

They answered every trailer question I could imagine

LUCERNE S. 
Rating:
5.0

Customer did not leave a comment.

KRISTIE H. 
Rating:
5.0

This is the only location I could find with a pickup truck. The gentleman that helped me was friendly and got me a truck before I could blink my eyes! I highly recommend this location

SHANTELLE M. 
Rating:
5.0

I enjoyed the hospitality from the general manager and his crew!! Will come again

TINA T. 
Rating:
1.0

I reserved a reservation a week in advance and I requested a dolly to be reserved as well, however, the General Manager who assisted me stated that he didn't have a dolly and never bothered to show any kind of empathy for not having one due to me reserving one in advance when scheduling rental reservation. The General Manager is very unprofessional, he asked me how long was I going to need the U-Haul and I stated they should have had that I was going to need it all day and I would return U-Haul back before the closing day, the general manager replies you sure you need it all day, and why would you need it all day, to me that's very unprofessional, I work in management for 19 years now, and whoever hired him and promoted him need to be ashamed of themselves, because he's very incompetent and he has no people skills whatsoever. Also there were roaches inside the U-Haul and it was notice as I was driving by my 15 old son who pointed them out. I told him and he never once apologized for the roaches or my experience with renting a U-Haul from his location which has been the far most worse experience that I have ever experience with any company. Therefore; I have taken pictures and I will be moving forward by taking other actions.

STEPHANIE R. 
Rating:
1.0

Customer did not leave a comment.

COURTNEY J. 
Rating:
5.0

Customer did not leave a comment.

RUDDY C. 
Rating:
5.0

Customer did not leave a comment.

MELISSA B. 
Rating:
5.0

Everyone was extremely courteous & Professional, the location was clean & well organized. We Called - "U-Haul"!!!

STEVEN H. 
Rating:
1.0

Customer did not leave a comment.

MICHELE J. 
Rating:
5.0

Mr. Hayes was the person who helped me and he was FABULOUS! The store was wonderful and the truck was amazing....very nice interior, easy to drive, not bad on mileage. I am renting again in a few weeks!

Laura H. 
Rating:
5.0

Customer did not leave a comment.

ANISSA J. 
Rating:
1.0

Customer did not leave a comment.

jezreel P. 
Rating:
1.0

Next time don't steal my money payment of 164 was not authorized

MARY C. 
Rating:
5.0

The Store manager was super helpful and went above and beyond to help me find a storage unit at another Uhaul store location when one wasn't available at his location. Thank You for your help and dedication to ensure that I was a satisfied customer!

YMONIA G. 
Rating:
3.0

Customer did not leave a comment.

BONNIE R. 
Rating:
2.0

Customer did not leave a comment.

Paula M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

EDWARD R. 
Rating:
3.0

The UHaul van was not very clean and smelled. Other than that is was fine.

SYDNEY P. 
Rating:
3.0

I know because of Covid-19, most businesses are short employees, but one employee to all those customers was horrible. I waited 45 minutes to get my tow dolly and another 30 minutes to get it installed. U-Haul. Com lost my business after screwing up my loaders. I will never use them again.

Angel B. 
Rating:
5.0

The manager went above and beyond to ensure I could get my stuff into storage and even helped back out the truck for me.

Marlene W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DELMONS W. 
Rating:
5.0

Customer did not leave a comment.

Shalacia C.  |  First Impressions 
Rating:
5.0

Good staff. Friendly

JONATHAN T. 
Rating:
1.0

Customer did not leave a comment.

TOINETTE H. 
Rating:
1.0

I had a flat on my trailer after my sons filled it I was 7 minutes from the uhaul never got a chance to hit the road I called she kept giving me a number online was giving me so I pulled up she did not know how to show me how to do roadside assistance and I had been on hold my friend offered to change the tire we can see you have more insisted I n me waiting on hold until I ask for a manager and when he arrived he changed the tire so simple she wasted a hour in half all because she had no common since sorry but she need to be trained again

KEVA W. 
Rating:
5.0

Customer did not leave a comment.

ROSE K. 
Rating:
4.0

Customer did not leave a comment.

CREYON M. 
Rating:
5.0

Always an easy place to rent. The manager is friendly and knowledgeable. Definitely will rent from him again

GARY H. 
Rating:
3.0

I don't understand how at $19.95 a day for six days and 750 miles how the bill was over $500.00

Michael M. 
Rating:
5.0

Happily I only live a mile from drop off location and manager came by to assist with trailer tongue issue. Thank you Jordan at the Lapalco store in Harvey, LA

Silas S. 
Rating:
5.0

Everything was good fro renting the cleaniless to return

JEROME A. 
Rating:
5.0

Customer did not leave a comment.

Francis W. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

Customer did not leave a comment.

patrice t.  |  First Impressions 
Rating:
5.0

Staff was awesome.

JOYCE F.  |  First Impressions 
Rating:
5.0

Customer Service is like no other in the business AAA 100 satisfaction. Thanks Jamie PG

Jamie G.  |  First Impressions 
Rating:
5.0

The people who work here are very helpful:))

Mia K.  |  First Impressions 
Rating:
4.0

NA

CAROLYN W.  |  First Impressions 
Rating:
5.0

The general manager Jordan was beyond awesome. Highly recommended..

Strateshia A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kelton G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

melyssa g.  |  First Impressions 
Rating:
5.0

No management fee No hassle Tha.k you

mary w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raquel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Toni p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alfred h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lisa l.  |  First Impressions 
Rating:
5.0

Great and amazing help from the staff!!

Eliseo C.  |  First Impressions 
Rating:
1.0

Our truck was not available and it took three different places to get a truck. Waste of a lot of our time. we also have storage unit problems

susan n.  |  First Impressions 
Rating:
5.0

Jordan was very accommodating

Minerva H.  |  First Impressions 
Rating:
5.0

The team was very helpful.

Michael V.  |  First Impressions 
Rating:
5.0

One of the employees at this location went out of his way to assist me. I really appreciated that.

DONNA M.  |  First Impressions 
Rating:
5.0

Words cannot Express how much I appreciated the quality of service I received today. He helped me more than he knows. THANK YOU

SHAE B.  |  First Impressions 
No reviews have been submitted for this location.

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