Customer Reviews for U-Haul Moving & Storage of Lehi

1,738 reviews

219 E McKellips Rd   Mesa, AZ 85201
(On McKellips west of Mesa Dr)

(480) 834-4198

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(480) 834-4198

219 E McKellips Rd
Mesa, AZ 85201
(On McKellips west of Mesa Dr)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gerardo T. 
Rating:
5.0

Customer did not leave a comment.

Kelly G. 
Rating:
4.0

My truck had a very low oil life, along with a bad TPI sensor. There was also a cord that broke in the truck leaving me stranded in a gas station for almost two hours. The only resolution they had when I got to the store to drop off the truck was a savings of $23. After having to miss work, having a broken truck that was supposed to be safe and reliable, I won't be returning to this location.

Taylor F. 
Rating:
5.0

Angel assisted me and he was excellent! I found out that he is relatively new to his job yet I would not have guessed that based on his performance. He knew everything he needed to do and did it quickly, so I was not delayed at all.

Michelle H. 
Rating:
5.0

Excelente parking

Juan A.  |  Overall Experience 
Rating:
5.0

Nothing.

Tara R. 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  Overall Experience 
Rating:
5.0

Arizona was great!! It was hell in Minnesota with getting our pods

Jim T. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

Myrna B. 
Rating:
5.0

Stella staff, Stella performance and newer vehicles.

GREGORY R. 
Rating:
5.0

My initial drop off location was Rocky's Tire shop in Phoenix. I was not advised that it was a self service location. I rented a 20 foot truck and vehicle trailer. When I arrived at Rocky's, it was a small lot with broken down cars everywhere. The fenced lot where I needed to drop off truck/trailerwas blocked by multiple non Uhaul vehicles. The lot was so small and crowded with broken down cars that I would not be able to even drive in half of the equipment to return it. I called Uhaul customer service and they directed to a Uhaul dealer that was able to meet all my expectations.

JOE G. 
Rating:
5.0

Nothing

Greg M. 
Rating:
1.0

Assistant manager was very rude and not speaking to me like I was not smart. The lady on the phone who I called later was extremely sweet and helpful and I think that the location needs some retraining On how to help customers.

makenzie H. 
Rating:
4.0

Good service overall.

susie S. 
Rating:
5.0

front desk guy was very helpful.

Roberto R. 
Rating:
5.0

Customer did not leave a comment.

Antonio D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONEY R. 
Rating:
5.0

Customer did not leave a comment.

cheryl S. 
Rating:
5.0

Heather and Eric were great picking up and dropping off. I really like the new technology and process for checking in and drop off.

naomi G. 
Rating:
1.0

Lady at front desk rude! Very short with response to questions. This is not the first time I have expected this with this same person! It doesn’t seem like she enjoys her job or people at all.

Michelle V.  |  First Impressions 
Rating:
5.0

When I picked up the truck and drove the truck out of the parking lot at U-Haul, I noticed that the steering was pulling to the right. The whole trip from Arizona to Louisiana the steering was pulling to the right and made the drive hard.

Jerry M. 
Rating:
5.0

I could not figure out how to adjust the right side rear view mirror.

Mary P. 
Rating:
3.0

First of all I had my reservation and went in to pick up the truck. The lady tells me I have requested online pick up I tell her no i had said I'll come come in. She kept on repeating over and over again that I had online pick up.. i told her that I wouldn't even know. How to do an online pick up. She comes back with "well I guess it's time for me to learn" She says she had to. Well we finally got passed that than she says I only scanned the back pf my ID I said no when it asked me to scan my ID I had done both front and back she says I only scanned the back. She sends me a link to rescan I do it again just the front as she requested and I hit done and again she's telling I'm doing the back At this point I'm wanting to just leave and forget it all. Leaving me standing there she gets up and goes to the other end of the counter and begins putting brochures on the countets regarding uhaull. I ask her if she can help and she tells me to hold on. There was another lady there that is hearing all this and keeps looking at me like wow. I ask her is there any other way to get my ID in because the card reader says slide ID and she says we don't slide Id's Next she verified the return time of 4 o'clock and I said yes because the lady I had spoke to the day before told me that if I wasn't going to have the truck returned by 4 if I just call and let them know ill be ok with put being charged. She says no that's not true I'll be charged again so she extended it until 5. The girl that was on the phone and the one in the uhaul sounded to be the same person. They were both rude. She gives me the keys and says it's parked out front. I tell her there's a bunch of them which one. She points out the window and at the camera.. this is not acceptable customer service. I get the truck and the seat don't move forward and the whole truck just rattled like the doors were not closed all the way. When returning it the 2 guys that came out were great. Just not a satisfied customer

Janice C. 
Rating:
4.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

KEEP UP THE GOOD WORK.

Donald P. 
Rating:
5.0

Theresa/Maggie is the most awesome person I could have met!!! I was going through a rough patch in my life and she pored he heart out to me and relieved stress I had in every way. Just that support makes everything better. We need more people like her in this world and I think she should be recognized for it!!! Thank you so much and may god bless you triple the way you blessed me when I walked in your store. Marlo Robles

Marlo R.  |  Overall Experience 
Rating:
1.0

For a company I have used several times this was by far THE WORST EXPERIENCE EVER! From the initial call 4 days prior to scheduled pick up date advising me that they may not have my reserved truck available the day of my move...to the 2 day before my scheduled move date to advise they do have a truck but I had to drive 66 miles to pick it up instead of the 0.5 miles originally planned...to the awful experience at the pick up location where the customer service rep was a rude af and started raising her voice (for which she did apologize later), advising me that since someone else didn't return the truck they had reserved I was now going to have to drive another 2 hours to Tucson to get a truck, to the other woman who pointed at our truck in the lot, walked away and told us to use the app to start the check out process...I was fuming! In all honesty, in the end I got 2 days of the truck for free which greatly helped due to good ol monsoon weather in Arizona! So that was great! Upon return I used to app to check out...easy as pie and thankful I didn't have to deal with anyone from this location again. Recieved a disturbing call after we left the drop off location which the man simply hung up on me and didn't call back. Will never use this location nor U-Haul EVER AGAIN!

MONIQUE G. 
Rating:
5.0

Make the trucks free?

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Katharine S. 
Rating:
5.0

Customer did not leave a comment.

Brady M. 
Rating:
5.0

Fast and efficient

Ed B. 
Rating:
3.0

I ordered two furniture movers but when I checked in I was informed that there were not any. Even though there were two on the floor through sales associate told me that I could buy one but I couldn't rent one. Seems kind of dumb for a company to have things for sale, but not things for rent. Recommend you update your information on the web.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Don N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Terry J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Juanita C. 
Rating:
5.0

Customer did not leave a comment.

Dale C. 
Rating:
5.0

Customer did not leave a comment.

Juanita C. 
Rating:
1.0

Customer service was terrible. I called to make a reservation change and was done sucessfully. When I arrived they did not have the truck. The lady was extremly rude and had such poor customer service. English is my second language and she made it very clear she did not want to help me at all.

Jesus A. 
Rating:
5.0

Customer did not leave a comment.

gloria b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica M. 
Rating:
5.0

Customer did not leave a comment.

Charles O. 
Rating:
5.0

Customer did not leave a comment.

Kristi and bradley W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila F. 
Rating:
4.0

Everything worked great. The truck was very fuel economical, and the the tow dolly worked great. The only problem was the 24/7 return. I couldn't get anything to work on my phone, and it kept kicking me out to start over,and the signs said that I would be charged a fee if I didn't do this right. I'm still not sure I did it right. That part was a nightmare frankly.

Steve N. 
Rating:
5.0

The lady that checked me out was helpful and professional. Found and returned a hoodie that I had left behind the seat.

Steve C. 
Rating:
4.0

Customer did not leave a comment.

Chris B. 
Rating:
1.0

Rude people there

John S. 
Rating:
5.0

Customer did not leave a comment.

Adriana J. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Celina M. 
Rating:
5.0

Had some issues confirming my reservation online, but thankfully the gentleman at the store was very nice in assisting me, to quickly get me on the road. :)

Noni-Kai W. 
Rating:
5.0

Perhaps a little more info on the fact that you'll be asked to double check the condition of the truck from an unexpected text message with pictures that are small and unclear. I had not rented a truck in many years and could've used a bit more in depth explanation rather than being treated like I do this every week. JT was knowledgeable and helpful.

Gretchen L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN F. 
Rating:
1.0

be a little more educated in what you do ,

Frank M. 
Rating:
3.0

I’m a lil worried there is dead bugs and rat poop everywhere, and even a rat trap in my unit. Which makes me nervous that my belongings are going to get ruined by rats. The overall building is nice and the staff is amazing! But I feel like someone should be cleaning up all the dead bugs and rat poop that’s down every hallway

Lindsey P.  |  Online Move In 
Rating:
4.0

Drop off key box

thomas F. 
Rating:
5.0

Customer did not leave a comment.

Mitchell J. 
Rating:
4.0

Great job with all the staff that helped me. Cost was also not super high. Will go to this location again.

Courtney M. 
Rating:
5.0

Maggie is amazing. She worked with us on several occasions when we needed it. I really can't say enough about her. Thank you Maggie, your a real asset to this company .

dawna l.  |  Overall Experience 
Rating:
1.0

I reserved my van rental 2 weeks before my pick up date and selected the 24 hour pickup as I needed it at 5:30 in the morning. When I got there, I was not able to pick up the can and was told I had to wait until the location opened. I called customer service and was on the phone for an hour. They blamed the location for forgetting the keys. When the location opened, they blamed the company / website for advertising the vans as being able to be picked up outside of the location hours. I was late to work and lost 2 hours with my van rental. I will not be paying full price for this and I will be reaching out to Eric Gronning on this issue.

Clayton D. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
1.0

Customer did not leave a comment.

TRACY D. 
Rating:
1.0

Customer did not leave a comment.

Jelithza V. 
Rating:
4.0

Customer did not leave a comment.

Nina M. 
Rating:
5.0

My experience with U-Haul was excellent.

Gloria W. 
Rating:
5.0

Everything was great

Jose L. 
Rating:
3.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
4.0

Helped out a lot! Contract was wrong when I left though

Andrew R. 
Rating:
3.0

Customer did not leave a comment.

Daniel O. 
Rating:
3.0

Customer did not leave a comment.

Dwight A. 
Rating:
5.0

Customer did not leave a comment.

Addison L. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Paula L. 
Rating:
4.0

Very professional and clean.

Shawn L. 
Rating:
5.0

Customer did not leave a comment.

Delinda P. 
Rating:
5.0

Just plain great customer service.

Tim R. 
Rating:
5.0

Customer did not leave a comment.

Shelliann M. 
Rating:
5.0

Customer did not leave a comment.

Nathan P. 
Rating:
5.0

Customer did not leave a comment.

BONITA C. 
Rating:
5.0

Pick up location was excellent!

Keith D. 
Rating:
3.0

Customer did not leave a comment.

adrian R. 
Rating:
5.0

Customer did not leave a comment.

Milton P. 
Rating:
3.0

We were told we could drop off the tow dolly before the truck, but the staff said they had no idea how to handle that.

Emily G. 
Rating:
5.0

Customer did not leave a comment.

Maria T. 
Rating:
1.0

I was rerouted to 3 different locations. After I was told one thing. It caused me to drive further away, and rent for 2 days. As they charged me so. Was contacted thne After 10 am, the next day. Customer service was rude. Telling me I owe them, card declined? They had issued with thst machine, when I was in the store. I spoke to him and told him about extended trip. Then told him I would pay that dsy. And did. I have had issues with uhaul before. Time to try penske...

MARK M. 
Rating:
1.0

Customer did not leave a comment.

Paul T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mariajuanita W. 
Rating:
5.0

Customer did not leave a comment.

Lequica H. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G. 
Rating:
4.0

Trucks uncomfortable and EXTREMELY NOISY! Could not hear radio, phone calls and every bump was a "rude" awakening!

Glenn M. 
Rating:
4.0

I was very satisfied with my service at Mesa, Riverview U-Haul.

Aaron J.  |  Overall Experience 
Rating:
5.0

The manager was great, caring ki d. I stopped using U Haul a few years ago after a bad experience. If the manager remains a peop.e person I will definitely use U Haul in the future.

Rose L. 
Rating:
5.0

Customer did not leave a comment.

Melissa V.  |  Overall Experience 
Rating:
1.0

Nothing wrong with this location except that I didn't choose this drop off. I told them drop off in Gilbert AZ one block from my sister. And was forced to drop off 20 minutes away in Mesa AZ. Really pissed me off when I saw the uhaul business as I was leaving her neighborhood to drive 20 minutes away than 20 minutes back

Ernie A. 
Rating:
1.0

Zero issues with the actual building and my storage unit. Where you failed me was using common sense when I checked out this week. I understand the policy to not refund a remaining balance if the customer elects to move their items out before the 30-day rental period has expired. I was not expecting a refund, even though I had paid for a full month and still had half remaining. I know the climate today, house prices are high, storage units are hard to find, and you probably have a waiting list. So, essentially, you get my full month rental, and you can turn right around and fill it right away. BUT, when I asked if I could have a couple of boxes to pad a delicate piece of furniture, YOUR employee charged me $6.00. It's not about the six dollars, it is about common sense. You already have my money for a full month rent, yet now can double your money for half a month with another renter. Common sense says, thanks for your business, here are a couple of boxes. Seems greedy and poor adaption to the situation to charge me six dollars. And it's not about the money, it's about using your head.

Brett M.  |  Overall Experience 
Rating:
5.0

There's nothing that could be done to improve excellent customer service

Ozella T. 
Rating:
5.0

For me there were too many furniture pads. I used most of them as fillers so that items wouldn't shift. It would have been nice if there was an option to choose how many bundles I wanted. The pick up location changed from what I was told when I been booked the box. I found out when the box arrived in Massachusetts. But the staff at the pick up location was great and I really appreciated being able to unload inside a cool building on a relatively hot and humid day. Overall a great experience. Thank you.

Tammy O. 
Rating:
1.0

I ordered two uboxes. Only one arrived at destination. When I called to see where the other one was, they couldn't find it. Someone had deleted it from my contract. I gave them the box number and they found it still in storage at original site. They promised to ship it out. No other word from them for ten days. I call back asking where it was. It still hasn't shipped out. They promised to get it on a truck asap. I asked for a discount for the trouble. They promised I would not be charged. It finally arrived 10 days after the guaranteed delivery date. Uhaul in Kent WA call me to come pick it up and say it's ready. I show up and they don't have a trailer for me to do self delivery. They make me go to Auburn WA to pick up a trailer and come back. I finally get it unloaded and return the ubox. I still get charged for it at the full price. I had to call and get them to reimburse me. They had promised there would be no charge. Because the stupid automated system charged me it made my rent check bounce. Reimbursement did not come fast enough. I'm done with uhaul I think forever.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Employee went out of his way to help me!! Thank you.

Melanie A. 
Rating:
5.0

Customer did not leave a comment.

JohnPaul B. 
Rating:
5.0

The lady was so awsome that helped me I'm bringing coffee n doughnuts on Tuesday!!!! Thank you for all your help and catching my storage lol 😆

Erin R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESLIE A. 
Rating:
4.0

If furniture pads are not needed, you should be able to turn them in or not use them. I wasted a lot of space filling my container with them.

Steven U. 
Rating:
5.0

Check the bed of all your trucks ours was extremely dirty we had to wash the bed and sweep all the rocks and sand out. Other than that service lady was great and we are pleased.

ray M. 
Rating:
5.0

Customer did not leave a comment.

marine V. 
Rating:
5.0

Customer did not leave a comment.

Kelsey T. 
Rating:
5.0

Best service I've literally ever experienced!!!!

Jessica A. 
Rating:
5.0

none. Maggie was very helpful n we enjoyed her company ; despite the work we had to do ... she is an asset. thank you

Carrie T. 
Rating:
4.0

if you want to get over on uhaul go here the guy in charge says he takes it. shrugs it off. doesn't care about loss. take returns here

AL L. 
Rating:
5.0

Y'all at this location are awesome but Higley and Broadway not so much

Warbucks J. 
Rating:
5.0

Workers were helpful and very friendly

MARYJANE G. 
Rating:
2.0

Check in process is overly complicated and the employee was rude and not helpful. Returning the truck was equally complicated and the employees never offered any assistance.

Jeffrey R. 
Rating:
5.0

I’ve told all my family members that got storage units in the visit in the area about this storage facility the manager the staff that’s there is awesome they’ve helped me out so much but one in particular that’s there is mags , she is phenomenal you guys are so lucky to have her

Charles L.  |  First Impressions 
Rating:
5.0

The Manager and staff where very nice and helpful.

Tarraice B.  |  First Impressions 
Rating:
5.0

I had been trying to get a unit at this facility for months. I have 2 others are a location in Tempe. I'm moving everything to your location. I love the efficiency, cleanliness and the exceptional service I received from Margaret.

DawnAngela W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Randy S.  |  Overall Experience 
Rating:
2.0

I was a tenant for over 10 years and the way I was treated left me with a lasting impression that is not at all flattering to the Uhaul employees

SHERI L.  |  Overall Experience 
Rating:
5.0

Great place

Quin B.  |  Overall Experience 
Rating:
4.0

The facility was clean but the staff needs a little work. Be more friendlier, it’s your job it’s not that bad.

Kee J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrea m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrea m.  |  First Impressions 
Rating:
5.0

My experience was awesome .The staff was very friendly, Was always quick in-and-out. Most certainly would rent from you again and would also recommend Friends and strangers

THOMAS C.  |  Overall Experience 
Rating:
4.0

There was a mixed up but fortunately was fixed speedy.

Annie or Arthur M.  |  First Impressions 
Rating:
1.0

My furniture is in a storage unit. When I went today, (1/31/2022), I was told in another name . They were not able to find me in the system. Awaiting call from manager.

Annie OR Arthur R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ginger W.  |  First Impressions 
Rating:
3.0

I had a storage unit for 7 years down in CG and the price never went up, I haven’t been her but two years and the unit price went up three times, the price hike ran me right out!!!!

REGINA P.  |  Overall Experience 
Rating:
2.0

— The code we received to open the gate was invalid. — The 10x15 has three small doors on it which means I will be unable to get exercise equipment in there — There is dirt all over the floor of the unit — The doors are dirty and squeaky — There are rat traps on the floor (not a good sign) — You can’t call the people on the front desk without going through a centralized location with a long wait time

James N.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Diane B.  |  First Impressions 
Rating:
5.0

Clean and well lit area to store our RV. Gated RV storage provided peace of mind. Close to home for easy access when preparing for our roadtrips. Dump station and electricity provided to RV storage clients. Plus, friendly staff made our experience a great one! Have recommended to family and friends.

Colette or Jim T.  |  Overall Experience 
Rating:
5.0

Thank you

Sean S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry S.  |  First Impressions 
Rating:
5.0

Keep up the great work.

RATTLEKAN K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maegen C.  |  First Impressions 
Rating:
3.0

Everything went well until they charged me for the next month when I had called and informed them I removed my belongings from the storage. I was suppose to receive a callback in regards to getting my refund they haven’t called.

Yestena S.  |  Overall Experience 
Rating:
5.0

great customer service- all staff was helpfull

elizabeth g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristy D.  |  Online Move In 
Rating:
5.0

Very helpful and friendly staff. Made experience easy and they answered all questions.

Aida R.  |  Online Move In 
Rating:
2.0

Had my items there less than a month and were stolen. Office saying I didn't have a lock on. In which I bought the lock there when I rented it.

Armando or Myana G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donovan Z.  |  First Impressions 
Rating:
5.0

a++

Joshua T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John OR Kimberly P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Damari v.  |  Overall Experience 
Rating:
3.0

The staff wasn’t very welcoming.

Jim V.  |  First Impressions 
Rating:
5.0

I always recommend u-haul to friends and family. Thank you for being there for me.

Rosalinda E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myron J.  |  Overall Experience 
Rating:
2.0

The price kept getting more expensive the longer i was here. When it rained some things got wet didnt look like it leaked just accumulated condensation in the unit.i had to throw a few dressers away because of rats. Customer service was always availible.

Jared G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle S.  |  First Impressions 
Rating:
5.0

Gina was awesome!!!

Joseph A.  |  First Impressions 
Rating:
5.0

I had my unit since 2017 and here it is 2021. No problem ever 💯💯 I would definitely recommend!!

Pamila G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margot S.  |  First Impressions 
Rating:
5.0

The staff was very friendly and accommodating

Francine M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delia R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARSHALL R. J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alyssa b.  |  Overall Experience 
Rating:
5.0

Sinjin Kirkpatrick is a great employee

Paula C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark K.  |  Overall Experience 
Rating:
5.0

Tyco and the staff were friendly and helpful, despite arriving 15min before close. They were very helpful with the drop off process, thank you!

ALEXANDER L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas M.  |  First Impressions 
Rating:
4.0

Rent payment went up, but was great overall.

charlotte b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathaniel H.  |  First Impressions 
Rating:
5.0

Thursday morning the trainee and his supervisor were patient and helpful. She was good to others in line as well. A class act. Many thanks!

BRYAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary G.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Nicolas G.  |  Overall Experience 
Rating:
4.0

I went to return my two storage units. Rep told me they were too busy to come over to do final check out. He said come back before 5 pm even if we are closed we can do the paperwork. I was there 5:03 they close & refuse to talk to me. Thanks to CS I was able to returned them.

Adrian F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald B.  |  Overall Experience 
Rating:
2.0

I had submitted a reservation for a 5 x 10 and when I went to get the unit on 6/29/2021, I was advised the unit was sold, leaving me with no unit. I had no choice but to take the 10x 20 at twice the cost. They never offered to reduce the price nor did off any other solutions. I was very disappointed that it was rented without my knowledge. What’s the point of a reservation?

Ronald S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamar C.  |  Overall Experience 
Rating:
5.0

From the moment we came in to inquire about a unit, to yesterday when we moved out, the crew at Lehi went above and beyond to answer our questions related to their facility, as well as moving questions in general. They were always willing to lend a hand out to my car with big boxes purchased, and gave great advice on products they carry, as well as corporate things like the upods. I will always recommend this location. Thank you!

krissy or dan h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darrell d.  |  First Impressions 
Rating:
5.0

The manager was awesome I loved her a lot

THOMAS C.  |  First Impressions 
Rating:
4.0

Everything was easy and smooth booking the room and getting the access codes. However, it stated online that I would be provided a free lock for the unit and it would be inside the unit. It wasn’t there and I had to go back home to get a lock which wasted some much needed time.

Michael M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Mary L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maurice g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nick P.  |  First Impressions 
Rating:
5.0

Sean Jaggers referred me to Eric Gronning. Eric was extremely helpful and informative in helping me set up my account. The parking area is very clean and secure. I am very comfortable in leaving my RV in their care and look forward to keeping it there for years to come. I would highly recommend working with the U-Haul crew at this location.

Jim l.  |  First Impressions 
Rating:
4.0

David Hudson passed away September 2020 of Covid-19. We are just maintaining the storage for his estate.

DAVID L H.  |  First Impressions 
Rating:
3.0

I understand climate control but the temperatures never changed during the day and were around 85/90 which caused warping to my antique dresser and one of my brand new bookshelves.

Jazmyne C.  |  Overall Experience 
Rating:
5.0

Your rate was raised twice in less than a year

Monette V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manlio G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B.  |  Overall Experience 
Rating:
3.0

The facilities were clean. The staff however were rude anytime I spoke with them at my location. If I was 1 day late they locked me out and called my friends non stop almost to the point of harassment. When I called the facility the person that answered says hi I’m going to put you on hold. So, I always remained on hold no matter when I called. I’m sure other stores are fine but the people at my store were rude

Vicky W.  |  Overall Experience 
Rating:
5.0

Squeaky clean facility!

Greta C.  |  Overall Experience 
Rating:
2.0

Well one thing I was upset about is I had a reservation for a 5 x 10 x8 climate control and got there and was told first come first serve. So I had no unit then was told they had a10x20 and it was outside now I would have to pay 163 a month not happy at all. All of my families stuff fill a corner of the unit. I would love a Unit inside and some kind of discount cause that’s what I reserved and was told was waiting for me. We drove down here all the way from Maine to help my mother out cause she is ill. So money for us is tight and to jump from 78 and change to 163 is going to hurt us. So if it can be fixed we greatly appreciate it. Thank you so much. Paul M.

Paul M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean M.  |  Online Move In 
Rating:
2.0

They don’t call you back, they don’t work with you when you’re not able to pay or lose your job.

Kelli Z.  |  Overall Experience 
Rating: