Customer Reviews for U-Haul Moving & Storage of Libertyville

525 reviews

14045 W Rockland Rd   Libertyville, IL 60048

(224) 433-5122

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(224) 433-5122

14045 W Rockland Rd
Libertyville, IL 60048

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mohaned M. 
Rating:
5.0

Very quick, less than 5mins from parking to driving off w my truck.

Eric C. 
Rating:
5.0

Be consistent with drop of location. If there has to be a change, point it out ahead of time to the customer.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

This is my favorite UHaul rental location; my trucks are always ready and clean; the staff is courteous and helpful. Love this place!!

Patricia H. 
Rating:
5.0

The team at this location was amazing every step of the way!

Michele K.  |  First Impressions 
Rating:
5.0

Always great service. Greg manages this location very well and treats the customers with the utmost respect. Would recommend to anyone.

William L. 
Rating:
5.0

Fantastic! Really cannot imagine a better storage unit situation!!! 5 STAR!

Amy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julia P. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Great price and good vehicle selection!!

richard K. 
Rating:
5.0

Customer did not leave a comment.

Gerald V. 
Rating:
5.0

Customer did not leave a comment.

JUAN DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Great customer service. I will definitely come here again.

ADAM F. 
Rating:
5.0

Customer did not leave a comment.

Theresa C. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Theresa A. 
Rating:
5.0

The guy in charge was amazing with the customer service

Jacqueline R. 
Rating:
4.0

Stop Price gouging. What goes around comes around .

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Great service and truck ran very good. I will be renting alot in future

Robert S. 
Rating:
5.0

At this location, the customer service was incredible. Both at the time of pick up and drop off. The employees at both parts of the process made the experience effortless. I showed up, and they walked me through the whole process. I hope each location operates like the Libertyville location.

Christopher E. 
Rating:
4.0

Confusion about lock / girl was new and tried to sell me one but online said came work one and then when o opened unit there was a nice letter with a new lock. She was new / maybe more training? Nice facility

Shari W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
4.0

The email with the drop-off information contained a link that was non functional. Otherwise all was well.

DONALD C. 
Rating:
5.0

This store and the two employees we've dealt with have been so nice and helpful and quick and have made our moving experience much easier. We've been in and out of the store for supplies and vehicles for many weeks and they've been great every time.

Carrie S. 
Rating:
5.0

Customer did not leave a comment.

Deneen C. 
Rating:
5.0

Very helpful employee and very fair price:uhaul is the best place to rent and pay and leave with big smiles 😃😊🙂😀😄😁. Thanks uhaul

Chamoun T. 
Rating:
5.0

Customer did not leave a comment.

Selina C. 
Rating:
5.0

Great customer service

Suzanna L. 
Rating:
5.0

I need a 5×10 or 10x10 storage space. Thanks

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

deneen c.  |  First Impressions 
Rating:
5.0

Friendly and helpful staff. Well done!

GARY J. 
Rating:
5.0

Wish there had been more visible instructions on how to access unit without setting off the alarm. Everytime I open my unit the alarm goes off. This is why I answered no to question 3.

Robyn K.  |  Online Move In 
Rating:
5.0

Most highly recommended this facility and all th staff!

Christopher H.  |  Overall Experience 
Rating:
5.0

All good very friendly and helpful.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Eileen D. 
Rating:
5.0

The price to rent was extremely competitive and the staff was excellent

David H. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

If disc shaped locks are required Uhaul should provide them as part of the storage rental cost. Customers shouldn’t be forced to buy them at Uhaul when they already have a good lock.

Daniel S.  |  First Impressions 
Rating:
5.0

Very professional and helpful

MICHAEL B. 
Rating:
1.0

I had to pick up my truck at a further location then they charged me for miles. When I was promised a set rate. Nope I will not use or refer haul to anyone. I will no longer use I haul as moving transportation. The person who I spoke to was rude and disrespectful. Very disappointed In Uhaul.

Gloria V. 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jill B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
4.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Gene R. 
Rating:
5.0

All was excellent!

Linda A. 
Rating:
5.0

Customer did not leave a comment.

Ryszard K. 
Rating:
5.0

Customer did not leave a comment.

Mary Rose S. 
Rating:
5.0

Customer service at this location is very good. Was in and out in no time, will go here again when have to rent another uhaul.

Archiejohn O. 
Rating:
5.0

I love this UHaul facility! The trucks are always in good shape and the customer service people are always helpful and courteous. This is my go-to place whenever I need to rent a truck.

Patricia H. 
Rating:
5.0

Absolutely nothing - yall were terrific!

Amy E. 
Rating:
5.0

Cade (I believe was his name) went ABOVE and BEYOND to make my experience painless and easy. I had never hitched something to my car before so he taught me how to do it! Will definitely be back for any further needs.

Benjamin B. 
Rating:
5.0

Gary was SUPER helpful and friendly. Absolutely the quintessential retail experience. I wish everyone I deal with while out in town was like him.

Douglas S. 
Rating:
5.0

The Uhaul man is always so helpful. The equipment was clean and brand new. Thank you for a very nice truck.

Susan K. 
Rating:
5.0

Easy pickup/dropoff!

Terin I. 
Rating:
5.0

Drop off was easy and quick, thank you.

Judith M. 
Rating:
5.0

Customer did not leave a comment.

Howard F. 
Rating:
4.0

Customer did not leave a comment.

John T. 
Rating:
5.0

This is my go to place whenever I need to rent a truck. Staff and equipment are great! Would definitely recommend this location if you need a truck!

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Lora K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Everything was excellent, the move went "without a hitch".

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Chang C. 
Rating:
5.0

Excellent customer service. Owner/manager very knowledgeable and extremely helpful Well run shop too. Very clean and presentable

Marlene H. 
Rating:
5.0

Greg and the other folks were very nice and helpful. -Andrew

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Just to clean the back deck because I was moving a white couch! Otherwise very easy service

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

Richard N. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Stacey S. 
Rating:
1.0

Have trailers with working lights

CALEB E. 
Rating:
5.0

Customer did not leave a comment.

JASON T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon U. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

For me personally, the location alone makes this a winner. It's across the street from the starting point or destination of my twice annual snow thrower move. But, having said that, the staff is exceptional, and the selection of equipment is outstanding. I'll continue to use this U-Haul as long as I'm still an Illinoisan, which may not be much longer given the woeful governance. But when I do finally leave, I'll move my stuff with U-Haul. Highly recommended.

Peter A. 
Rating:
5.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Don't add a charge of Safe Trip unless informed and agreed by customer

Atin W. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Krista R.  |  First Impressions 
Rating:
5.0

This is a great location. Greg does a great job making sure his customers are satisfied and happy. Greg is an excellent example of Uhaul.

William L. 
Rating:
5.0

Customer did not leave a comment.

lyudmila E. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL T. 
Rating:
5.0

Staff went above and beyond to help me. Very kind and attentive. Would recommend 100%!!!

Paola R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George K.  |  Overall Experience 
Rating:
5.0

Amazing experience. SUGGESTION: For loading and unloading support, U-haul might need to consider providing 'Automatic conveyor belt' facility (in the ladder provided with steps need to have conveyor belt ramp on one side and steps on the other side) to move goods to Upper level storage units for convenience.

Suresh R.  |  First Impressions 
Rating:
5.0

New lockers were behind schedule and had to move into two separate units as a result. I could not wait.

Bill A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cyrena R. 
Rating:
5.0

This is a main U-Haul hub, not a satellite drop off. Quickly returned and on my way. A+

Michael B. 
Rating:
5.0

Customer did not leave a comment.

JOHN T.  |  Overall Experience 
Rating:
5.0

The online process when picking up a van takes considerably longer than in person. I was left in 20F temperatures watching a screen refreshing for 7 minutes. It wasn't until I started trying to chat through my phone that anything happened.

Sean G. 
Rating:
5.0

Nothing, a fantastic center.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

all was good

clark Y. 
Rating:
3.0

The pickup location was not the problem. The man at the pickup location was very helpful. However, we had a reservation at 8am to pickup our uhaul on Fullerton. We get to Fullerton and they tell us they can not get us our uhaul until the trailer is returned from another customer, which they said was supposed to be returned at 10am. So we drove back to our place to wait. Before heading back to Uhaul we call to confirm that the Uhaul is there. Their response is “Yes I was just about to call you. It was just dropped off” when we get there the Uhaul is apparently not available and they would not allow us to take any of the other trailers even though there were several. By this time it is 11. The manager, Mike, at this location was very rude and said that there was nothing he could do for us and walked away. Then they tell us the only way we can get a Uhaul is if we drive 45 minutes out of our way there and back. The only discount that I was given was $50 which seems way too low considering all of the hassle and rude workers that we had to deal with. This was a horrible experience.

Michael V. 
Rating:
5.0

This location is the bar for the other locations. Great job.

Mary K. 
Rating:
5.0

Customer did not leave a comment.

Eileen D. 
Rating:
5.0

Customer did not leave a comment.

Jean-Luc M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanluc M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Nadine S. 
Rating:
5.0

Clean and easy to use facility

Peter B.  |  Overall Experience 
Rating:
5.0

The cargo van operated as though it does not have 'All Weather' tires on it. It's terrible on ice....absolutely no traction. Had to be pulled off by a tow truck, from a slight incline that was ice covered.

Cynthia P. 
Rating:
2.0

Better customer service is the key, and always insure that the correct equipment, requested truck is provided, and not force customer into a much larger truck at their cost., due to employee mistakes.

Carla V. 
Rating:
5.0

Great experience. This will be my first location choice going forward. Had been using the location in town, but the extra drive for this location was well worth it.

Steven B. 
Rating:
3.0

Make sure gas is filled.

David W. 
Rating:
5.0

Customer did not leave a comment.

Andrew E. 
Rating:
4.0

Customer did not leave a comment.

FERNANDO L. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

They were good.

JASMINE B. 
Rating:
5.0

Everything was easy and convenient. Easy access and the facility was always clean. Everyone we dealt with at the facility was very helpful and friendly.

Peter J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEATHER L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Erin P.  |  First Impressions 
Rating:
5.0

we had been using a storage space at a different company. After seeing your facility we checked and found that we would pay less for a climate controlled space ! Moving in was wonderful! We were able to pull inside and unload, and they offered carts to facilitate moving large items. The spaces are all well lit and exceptionally clean and well maintained. So glad we found this place!

Patricia H.  |  First Impressions 
Rating:
5.0

I could not be happier with the move in experience. Courtney was very helpful and made sure we got into our unit. She also made sure I received credit for my free month for renting the UHaul trailer. The facility was very clean and well lit. Even the bathrooms were nice. I would highly recommend this facility for storing your extra stuff!

Scott K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
3.0

My initial experience with checking in to my new unit left a bad taste in my mouth. The staff member assisting me was very friendly and helpful. Things started off a a bad foot with the master online reservation system allowing me to reserve a unit that was not physically available at the location I chose, more or less forcing me to accept a bigger unit for a higher cost. The attendant did not express a particularly high degree of confidence in the electronic capabilities of the security access card nor in the sturdiness of the individual alarm on the unit itself. There was also a conflict of what the unit access hours were, with the paper I was handed stating until 10 p.m. but the staff member saying only 7 p.m. There was also a mention of a $10 charge for after hours access, but that is listed nowhere in the contract. I was underwhelmed to say the least.

Timothy A.  |  First Impressions 
Rating:
5.0

I'm very happy with the accommodations, conditions and location.

Ronald G.  |  First Impressions 
Rating:
5.0

The staff is extremely knowledgeable and helpful!

Denise G.  |  First Impressions 
Rating:
5.0

Greg was awesome. The truck rental went great and moving into this beautiful new facility was easy. Thanks.

Steve C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David G.  |  First Impressions 
Rating:
5.0

This was an excellent facility, five stars. great help and would highly recommend.

George K.  |  First Impressions 
Rating:
5.0

very clean and accessible location.

Carl S.  |  First Impressions 
Rating:
2.0

Paid for the 24 hour access but the card they gave me to get in didn't work. They also didn't hive me a code to get in during regular hours. Took me 2 hours of phone calls to get a temporary pass code.

michael a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nick C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne K.  |  First Impressions 
Rating:
5.0

This place is by far the best Moving and Storage experience I ever had. The team is absolutely wonderful and they consider your request and work to satisfy them. I recommend this location and the team for a good experience with move and storage. THANK YOU !!!

Ashwini S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miles F.  |  First Impressions 
Rating:
4.0

Great experience with the team at this location. They were very helpful. It was a bummer that they were not open on a Sunday, when we needed to have movers unload our U-boxes.

Chloe S.  |  Overall Experience 
No reviews have been submitted for this location.

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