My friend and I picked this storage because we were supposed to have access to our separate units until 10pm (after office hours). We planned to make several trips in the evening while actively packing our stuff only to find that the storage space id card reader to let us in was not working. We were told to just come back the next day (which we couldn’t) and finally after insisting we need to get in, they had someone open the facility for us… but the person could not stay and we could only keep the doors open ourselves by keeping one of us in there at all times.. we both had our own packing to do. This wasted a lot of time, money, and resources on our ends and we had to let go of some items altogether due to lack of access before 10pm as we had flights to catch. Difficult and stressful move in experience, I can only hope the card reader works for our move out. I called today to explain the situation but it doesn’t seem they are willing to do anything for us. The only shining light at this place is the friendly woman at the front who really welcomed us when we first signed the lease, Vina.
BRANDON SEDAGHAT | First ImpressionsSelf Storage Units in Libertyville, IL, 60048
U-Haul Moving & Storage of Libertyville
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Always friendly and helpful.
william sally | Overall ExperienceExceptionally positive experience in every aspect. Location, convenience, facility and communication are all excellent, at a fair price.
BILL CAMPBELL | Overall ExperienceBobby was very nice and answered all my questions. Great experience and great facility. Very convenient
iqbal hossain | First ImpressionsI didn’t catch the employees name that assisted me with my rental and move out but he was incredibly helpful and very nice! He made the entire process easy and straightforward. Thank you!
Dryden Brooks | Overall ExperienceTodd Anderson was polite and respectful. He honored an online discount that was not immediately available at the store. This helped smooth the process and make it a pleasant rental experience.
susan rider | First ImpressionsIt was an excellent experience.
JAMES DAVIS | Overall ExperienceVery helpful staff and great location!
DEAN REILY | Overall ExperienceVery helpful staff! Thank you!
DONNA ELLIOTT | Overall ExperienceThe agent was so helpful and accommodating
carrol stovold | First ImpressionsYour Mgr Ms triva is amazing great customer service and a pleasure to meet. The staff who helped.me.was.amazing and I recommend recognition for their amazing job well done. That Libertyville location was absolutely a delight. Entire staff crew way to go!!!!!
falana thornes | Overall ExperienceI had made a reservation online. Came in to do the paperwork and was told that size unit was not available even though my reservation was confirmed. I was able to get a larger unit with the first month free. But then I am stuck paying the higher unit price. Because of this snafu I cannot recommend the facility be booked online.
Lois Bornemeier | First ImpressionsI have used U-Haul in Menomonee Falls, WI., and Libertyville, both experiences were great. Very clean and well maintained facilities at both locations. I would definitely recommend U-Haul for moving and storage.
CHARLES RICHMOND | Overall Experience