Customer Reviews for U-Haul Moving & Storage of London

Rating:

5.0

Easy to pick up and drop off

Rating:

4.0

Everything was great! However, I would have really appreciated getting a message much sooner about not being able to park there due to construction. I received the message at 9:13pm the night before needing to get the truck. This caused plenty of stress because I was driving two hours away and I had to be there at 7am. Thanks for your consideration.

Rating:

1.0

The costumer service was awful. The two women at the desk were rude and disrespectful. I asked some questions about the payment method. She answered me shortly. I couldn't understand what does she meant I said " I know it's the system and not you ma'am, but it doesn't make sense to me." She said next time I should go somewhere else. I asked: why would you say that? After this question she wanted to cancel my reservation. The other woman stepped there making false accusations like I'm yelling and don't let the other woman finish her sentences. It is a lie. Front of many people. I was respectful like with everyone else in life. Just because my voice is deeper I don't have to excuse myself. This is the second location in London and always with the female workers. Are they hate men there??? I'm a single father of two and the last thing I want this stress in my life. I have more than enough on my plate. In Toronto everybody was awesome, but here

Rating:

5.0

Fantastic staff. They definitely know how to treat their customers

Rating:

5.0

Check in and out were very quick. Staff were very friendly.

Rating:

1.0

Brutal experience, not only that there is major false advertising. You need to clean up the process. We waited one hour to get the truck and that was deducted from the time we were paying ridiculous.

Rating:

5.0

The trailer that I received shouldn't have been looked over before it next rental as it was dirty inside an 3 marker lights were burnt out, i mentioned it to the fellow that hooked it up an said don't worry you be fine

Rating:

3.0

Trailer had brake lights and signals but no night time running lights.

Rating:

5.0

Staff at this location are always very friendly and go above and beyond.. best location I've ever dealt with it's honestly the only one I go to now

Rating:

5.0

All great. Thanks much for the excellent cuatomer service by Miss Maricone

Rating:

5.0

I would like to thank the staff at the London (Clark Road) and Moncton (25 Trinity) branches. I had a great experience with them and I congratulate the employees of both franchises.

Rating:

3.0

To make sure there is more employees to assist especially for end of the month. Line up was to the door.And we had to wait for another employee to move the truck on front of our renter. The smell of the renter was gross. Management improvements.

Rating:

3.0

Fatima was amazing! I was originally with 477 Dundas Street (Henry) and the person that had the truck before neglected to return it on time. Henry assured me there was space for me at 112 Clarke, very from from the Oxford and Richmond area I reside in. I arrived, and Fatima checked my account and could see that Henry had double booked me, and obviously, she could not give me that slot. We worked something out and I was able to move and not have my things thrown out on the curb. Incredibly grateful to Fatima, and hope Henry does not make the same mistake again.

Rating:

5.0

My truck was great except the “service traction control” indicator would flash and ding at low speeds. Should be corrected for people to feel safe in the truck.

Rating:

5.0

FATIMA MARCIONE AND (CANT REMEMBER HER NAME BUT I LOVE HER TOO) ARE THE GREATEAT TO EVER BE. Love the Uhaul here.

Rating:

3.0

Great staff. Trailer was very good Yard needs some grading. Gravel Is a bumpy mess. You don’t charge enough! Have been watching your stock. You do so much very well.

Rating:

4.0

I wasn’t able to upload my driver’s licence before pickup or pictures of the rental truck before leaving the lot. Glitch in the app I think. Overall , good experience with the truck. It handled well. Thanks again to U-Haul!

Rating:

4.0

Yeah better than most of the Uhaul places, but they need to yap less and serve fast man, talking about unnecessary past life with the customer is bull shit. over all experience was good i highly recommend to do do self check in so that you don't have to wait for long time in a line listening their yapping.

Rating:

5.0

Finish the construction so I could leave a car instead of arranging a ride. Very inconvenient.

Rating:

3.0

The property is not large enough to accommodate the volume of traffic at this location and there is next to no customer parking

Rating:

5.0

Everything went well and was exactly as promised. Good work. I will definitely be back for my next rental needs.

Rating:

3.0

It was a little busy it took 20-30 minutes to get my truck past pick up time. Other then that no complaints.

Rating:

5.0

As always the staff at the London Clarke Road site were friendly, helpful and professional. Great customer service!

Rating:

1.0

I rented a truck for $19.99 and returned in 2 hours and drove 16kms. I also added $3 gas in it to bring it up where it was before returning the vehicle. Now They emailed me a receipt with additional fuel charge of $19. The fuel marking they showed in the receipt is also incorrect (or from a different vehicle) because I checked the fuel and mileage when dropping off the vehicle. This is probably the reason why they don’t give the receipt right away and say that it will be emailed so that the customer isn’t around to verify the discrepancies and address it right away.

Rating:

5.0

Have customer parking available

Rating:

5.0

Thank goodness keep up the good work!!!

Rating:

5.0

Great service, professional and friendly

Rating:

2.0

The location is currently under construction, with a large excavation near the entrance by the road. Parking is not permitted on-site, so you’ll need to find parking elsewhere. And the service was expensive

Rating:

2.0

The equipment was not well maintained at all, it was extremely loud. I'm usually a big fan of UHaul but this time the truck wasn't in good condition but we didn't have much of a choice due to lack of availability of trucks.

Rating:

5.0

U haul made it so easy to move.

Rating:

1.0

The staff do not know what they are doing. When the customer service produced the estimated invoice it indicated that there was a full tank of gas in the cargo van when there was not. We took pictures and then when we returned it and let the guy dealing with returns know that there was only about half tank. He said he will adjust our invoice. When I got the invoice this morning I am being charged for a full tank of gas. In addition, the cargo van was dusty and unclean and there was some weird noise in the back. I rented a u-haul at another location and did not experience this.

Rating:

5.0

Let ppl know that if you do everything online/phone you don't need to stand in line! I didn't realize that but will remember in the future!

Rating:

2.0

The rental agent was very rude. I have already submitted a complaint about her online. Basically, she dismissed my comment/observation that I was waiting very long for the contract to process in the system (4 other people were processed during my counter time). I was being patient and just comment and hoped that she would relay to upper management that "I hope you know that this processing time (over 30 mins, not including waiting in line for 25) in unacceptable", to which she commented that it's the system etc. and when the process finally completed she slapped down the contract and said "next in line" before I could even pick it up and when I said, "you know, I waited a long time for this, and I certainly don't need attitude with it", she loudly remarked "you can leave and take your own attitude with you!". The entire line up of >10 pers heard her and looked at me thinking that I caused the problem. It was uncalled for in customer service to treat me that way and was embarrassing!

Rating:

1.0

They did not have an appliance dolly OR regular dolly which I reserved and was directed to this exact location. This severly impacted my house moving day and made things much more difficult. Very dissatisfied

Rating:

2.0

I had a reservation but still had to wait in line for almost an hour to pick up the trailer. The trailer door latch was broken on one side

Rating:

4.0

Only issue is the kid with glasses and a massive attitude. He should be let go or trained to treat customers better. Other then him we will continue using thus location but this is strike one. Of we run into again and he has this god like complex and rude behavior, we will just go buy our own trailer to save on the be litting from a bit bull, put a leash on your workers.

Rating:

5.0

The women that help me was very friendly helpful and very efficient not just helping me but helping others at the same time. She does an excellent job

Rating:

4.0

Great customer service. Thank you 😊

Rating:

5.0

Excellent service. A long wait due to long lines but staff were efficient and knowledgeable. Location well stocked. Pot holes in the yard, but that’s the only opportunity for improvement

Rating:

5.0

Help the counter staff with more support with the rush time.

Rating:

5.0

Girls in the office where wonderful Knowledgeable Price was great

Rating:

5.0

Very seamless process!! Great prices and services!! I’ll be back..

Rating:

4.0

What amazing experience the best thing I did, renting a trailer and moving my grandson's stuff.

Rating:

4.0

no personnel there-after hours

Rating:

1.0

This location should be closed until renovation is completed. No parking for customers who rented vehicles. You can look at what I rented and there should have been space where this vehicle was parked.

Rating:

5.0

Parking lot is a mess should open other side where pylons are until lot is repaved

Rating:

5.0

Everything was perfect for the toy hauler trailer rental. Pick up was smooth and the return was seamless. In and out both times in 10 minutes.

Rating:

5.0

They talked to me about a rental said one price but cost me double

Rating:

3.0

need to fix the HUGE pothole in driveway. Signage says "wait in equipment" for check in but no staff to be seen for over 5 minutes. Eventually someone came by and was very friendly. Just a wave when I pulled up at such a busy location would have made a difference.

Rating:

5.0

My experience was excellent. I had an issue with the truck and it couldn't be fixed till the next day and I wasn't charged any extra for the rental. Excellent customer service.

Rating:

4.0

I rented a motorcycle trailer for the second time in a year. While the trailer is very solid and very well built, I find the suspension is too rigid and if the road you are travelling is rough the motorcycle seems at risk to bounce right off the trailer. Something that can't be changed I realize. The biggest problem and the reason I gave you a 4 instead of a 5 is because of how pitifully slow your system is. I sat at this location for close to 1/2 hour while your system kept restarting my invoice. This is a problem that I saw a year ago when I last rented from you. Luckily there wasn't a lineup or I would have been there much longer. With today's technology, there is really no excuse for the slowness of your system. A less patient person could have gotten very angry at the waste of time that your system causes. I have better things to do with my time than to wait for a system that clearly needs to be improved.

Rating:

4.0

My only concern was entering into the lot as the city had the road under construction for about 9 months. It was an inconvenience at times but not I-hail’s fault

Rating:

5.0

Fast friendly service

Rating:

4.0

Staff were all awesome. Many thanks

Rating:

5.0

The jack on the trailer is strange and didn't seem to work but the gal who helped us with it was absolutely great. Super helpful and friendly.

Rating:

5.0

Staff are very friendly and knowledgeable. They have saved me money and made the experience easy and enjoyable. They are patient with the customers not paying attention and are trust worthy. It is such a great experience being served by helpful people.

Rating:

5.0

Hi, thank you very much for the service. It was amazing, easy to rent, pick up, and drop off! There was just one issue, while I was uploading the photos, my session on the website expired. When I logged back in, I noticed that even though I hadn’t uploaded all the photos, the drop-off was already marked as complete. I’m a bit concerned whether this might cause any issues with the drop-off process. Please let me know if there’s anything else I need to provide from my end. Thank you!

Rating:

5.0

Thx so much

Rating:

5.0

Stella was amazing! She took the time to make sure everything was correctly done as I had problems with the booking phone aren’t making various mistakes. She called to get everything fixed. She gave us great customer service and had a very friendly demeanor even though she was working on a holiday. Best employee ever!

Rating:

5.0

Well Done ! I was in and out quick!! Very efficiently operated location. Impressive. Staff always a pleasure to deal with - Fatima = Epic Service always. Thank you!!

Rating:

5.0

Every interaction that I have had with the staff at the Clarke Road location has been friendly, professional and efficient. Great work!

Rating:

5.0

Staff was always super friendly and helpful.

Rating:

5.0

Fatima was very helpful and friendly all while juggling multiple customers on her own.

Rating:

5.0

My first time using U-Haul I will definitely use again

Rating:

5.0

The check-in experience was great!

Rating:

1.0

Every time we went to access our storage the doors were blocked with vechiles or trailer ridiculous and when you asked staff to move things so it was easier to access or load vechile they were rude and delayed in coming and making access easier.

Rating:

3.0

Backing up or pull up to the storage building is hard as the are many stored sitting in the way of easy pull up and exiting Perhaps just having a clear pull up lane for easy door loop access will certainly help

Rating:

5.0

Fatima and her crew at clarke rd are the best!

Rating:

4.0

The staff was very accommodating and I appreciated their assistance.

Rating:

5.0

The staff went above and beyond in assisting me. I appreciate their help and professionalism.

Rating:

4.0

Great stuff, helpful in store staff. Online order was a disaster and everything had to be redone in store anyway for both truck and storage unit. Issue with lock latch on storage door. Functional but looks damaged by a previous tenant. Great service from staff on site and they were eager to accomodate and make things go as smooth as possible.

Rating:

5.0

Fatima the manager was sooo nice and helpful , I would definitely be coming back next time

Rating:

5.0

The staff were very friendly and helpful.

Rating:

5.0

The staff were all amazing. They were friendly, efficient, and knowledgeable.

Rating:

3.0

Rented a 5x5 unit was great at 1st Until I noticed the top cage bent and pulled back and bolts removed indicating they shut cameras off and let people damage my stuff..... The purpose is to protect and secure with lock..this location was a different story. Cheers

Rating:

5.0

Helpful friendly and always willing to help

Rating:

4.0

Friendly staff and very nice

Rating:

5.0

Everybody seemed quite nice the one person stood out as incredibly helpful and kind. Her name was Fatima.

Rating:

5.0

Very helpful and friendly

Rating:

3.0

Little expensive but overall good and easy to use

Rating:

2.0

I moved my stuff out and gave 16 days notice and still had a payment cone out of my bank account which su ked as I was left with nothing in my account and a couple bills did not get paid due to insufficient funds ..then call and I get attitude because they were busy and probably forgot to finish closing out my account on the computer...but also they took out $171.79 and only refunded me $160.49... I guess I had to pay extra because I inconvenienced them ??... I have almost always used clarke road uhaul to rent trucks and first time renting a storage unit and now the last time ....usually a friendly place until you cancel when they are having a busy day...and they forget...my fault for giving them my business I guess

Rating:

5.0

Superb customer service!

Rating:

5.0

I had issue with the trailer the door keeps opening I had to buy lock to close it

Rating:

5.0

Thank you to the staff Stella and Fatima. They made the process so easy

Rating:

5.0

Staff was great

Rating:

5.0

I was grateful to see Fatma, a supervisor and now Franchise manager of the Clark Road facility. The Only “Tripping-up” problem I experienced at U-Haul was the fact that it appears the truck I was first Offered showed overfilling in both the engine and transmission. This may not matter in a short local Trip 20 to 40 miles (at max rural road speed limits) within city limits, but could lead to compression ring problems in the engine and transmission seal leakage problems for distances in excess of 500 miles of highway driving. These two overfills could be resolved by carefully draining engine oil while checking the level and pumping some transmission fluid out using a ciphoning pump up through the filler neck then checking this level also. But then there is no comment blog for technicians or mechanics, so administration gets an A+.

Rating:

5.0

Every staff member helpful and professional.

Rating:

5.0

I will fully recommend this storage, it’s accomodating and staffs are approachable..

Rating:

5.0

U-Haul at Clarke rd attendants are always very helpful and friendly.

Rating:

5.0

Overall everything was good.

Rating:

5.0

The staff were accommodating...friendly.. I always felt safe when going in or out of my locker..that is important to me...I would use your facility again if needed...Thank you. .

Rating:

3.0

The Clarke Road location in London Ontario was the storage facility that I used for my temporary storage needs. The facility was clean, well lit and secure. There was always plenty of carts available. I felt comfortable going there by myself. There was always staff around during business hours. Changing lockers to a different size was very easy. The staff were friendly and efficient. They helped to make my experience a seamless one. I would not hesitate to use their services and storage facility again. Kathy V

Rating:

5.0

Amazing Staff, Very helpful

Rating:

2.0

The website indicates a dumpster use for a small fee. When I asked to purchase use of dumpster for 3 small storage totes, the employee said they had to check if it had room. On return she said I was lucky, as it was empty. Before I was able to purchase the use of it, the employee said she had to ask her manager (which seemed strange) who in return said no I could not purchase the use of the advertised dumpster, because she needed it. I would not recommend u-haul based upon the rude manager.

Rating:

5.0

Thanks my very good friend’s on Clark rd keep up the good work cool Running from Derrick.C

Rating:

5.0

Fatima and her staff were very helpful and the storage building is clean, well lit and ventilated as well as being secure.

Rating:

5.0

It has been a pleasure doing business with the team at Clarke Uhaul. Amazing team that worked well together. By far the best location and I have been to quite a few of your locations as this was my 11th time using Uhaul for trucks, storage and supplies. A very satisfied customer Renée Herglotz

Rating:

5.0

Simply super helpful and got me on track with the knowledge I need to maintain a storage unit.

Rating:

5.0

The best and friendliest staff I ever had to work with many thanks to you all.

Rating:

5.0

We did have a break into our unit, the team called us right away, let us know and were supportive with getting a new lock put on. The facility was clean and well lit. I would definitely use it again.

Rating:

5.0

The staff were very helpful. The map provided was helpful in locating the unit. The unit was clean and well kept. Only negative was that the lock was frozen and the lock that was sold to me did not fit on the side recommended for customers to use.

Rating:

5.0

Great Customer Service

Rating:

5.0

Excellent Customer Service !

Rating:

5.0

The staff at this facility were amazing and so helpful, made my move less stressful!

Rating:

5.0

I appreciated being given a personal guide to opening the storage building and being shown the locker and advice for locking it. Makes things very clear.

Rating:

5.0

The staff was amazing and sure did help to make the move to London much better!

Rating:

3.0

Some employees more so at the front desk exhibited rudeness. But there are those who are also nice. We have witnessed one employee dealing rudely with a black customer since there was a language barrier but her mode instantly changed on the next client who were white people. I felt bad for the black guy. For us we have a couple of times experienced being charge a penalty fee because we were late with the payment for a day or two and there wasn’t a notice sent to us. My card at that time was changed because It got scammed and because I was busy I forgot informing their office about my card change. But after a day I was already fined for overdue payment. And our unit was locked. Although as soon as I remembered, I called them and my call was directed to their main office and I was informed that a day delay won’t penalize me, that I’m still good until 5 days. But I paid the second day of my delay. And yet I was still penalized, without getting any notice for reason given by their staff that everything was in the contract. The other times I had to change my card but when I called the office to settle matter, the staff I’ve talk to was rude on the phone. I got annoyed that time with how the reception was talking to me and so I might have raised my voice a bit but she threatened to cut me off, that I got to apologize even though I know they shouldn’t be dealing with their clients that way. I work with clientele as well, so I maybe know proper and nice treatment, modesty aside. We loved the facility, it is clean and safe and a real nice storage, but client treatment and service was bad for us. My apology for these comments but clients have the right to be treated nicely since we deal with them nicely too and we are paying all our fees. I commend the lady (forgot to check her name) who checked out the unit when we did the return. Also the lady who gave us the tour when we first visited the facility. The only two nice people that we met at this storage. Thank you anyway U-haul for taking care of our needs.

Rating:

5.0

It’s been a pleasure dealing with the staff. They are all amazing, helpful and knowledgeable. The front office staff definitely has a great connection with one another always upbeat, positive, friendly and professional. I would definitely refer any business to Uhaul as I really enjoyed my experience. Thank u for making my stressful situation manageable. Kind regards, Bonnie Stevens

Rating:

2.0

Unit had a roof leak and door was badly worn and damaged allowing bugs and water to enter unit.

Rating:

1.0

Assistant Manager I spoke with in person was extremely unprofessional and rude. For that reason I would not recommend this specific location. I am using it for the bare minimum needed. I would recommend other U-Haul locations that take customer service seriously though.

Rating:

1.0

A employee by the name of Stella greeted me upon arrival the first day I arrived at the premises. She was friendly and helpful. I explained to her I was there to clean out my deceased mothers storage locker and this was a very hard day for me. We chatted and bonded over the fact both of our moms had passed away from COPD. Stella was extremely friendly with me which initially made me feel very comfortable. She walked me all the way to my unit and stood outside to chat with me for a little. She showed me one of her tattoos which I resonated with. Over all I thought it was a very positive experience, and even mentioned how friendly she was to me to one of the staff upon my last visit. Only to find out this exact same employee later told the management she “no longer wanted to deal with me and that I licked her tattoo” They then told this story to my father who had called the location to discuss the outstanding payment for the month of June11th-July 11th. He messaged me saying UHAUL had video footage of me licking a staff members tattoo. And accused me of being an alcoholic and drug addict. My father is a master manipulator and has been making multiple attempts at sabotaging me since my mother passed. I had cleaned the locker out and made a promise to pay over the phone. This was accepted. Until I got a text message from my father who told me that management no longer wanted to “deal with me” When I called to inquire I was told by Fatima that STELLA of all people had made these accusations against me and I found it extremely hurtful and confusing as to why someone who made me feel comfortable, heard and understood, and also made reference to her own personal business in front of me, would ever have something bad to say about me. I was was nothing but friendly with all staff anytime I was there and was under the impression my experience was positive over all. Until I was told by Fatima that after my father had called there I was no longer allowed on the premises and would be charged with trespassing if i ever came back I requested the video footage but was denied. I also requested an in person meeting with the manager and the employee who made the accusations. Which they also refused. I then let Fatima the manager know that my encounter with Stella was indeed very strange after all as she was super friendly AT THE TIME even mentioning in front of me that she was very happy as she just received a text message that she had sold all of her percosettes. Then later upon my move had completely changed her tune. I find this over all to be an extremely unprofessional location. The way the matter was handled is hurtful and appalling.

Rating:

5.0

Excellent, excellent, excellent

Rating:

1.0

I was prompted to select this service for the free month just to find out that was false advertising. Never going to recommend and second I do not need the services I will close and never use Uhaul again. False advertising is false advertising.

Rating:

5.0

Great smooth process.

Rating:

3.0

1) Door was damaged right from day one, and initially staff couldn't even open out assigned unit. They then tried to move us to two other units but both were even in worse condition - one the handle ripped off and left a hole, the other the door was jammed. They eventually got our unit open and working. Didn't inspire our confidence. 2) The area where the outdoor units are is "u" shaped, however the south entrance/exit was often blocked. With the bottom of the u being used for parking it made it hard to turn around to get out. Both north and south ways into/out of the storage area should be kept clear if trucks, trailers etc. 3) Staff was always friendly and helpful

Rating:

5.0

Hands down the best ladies I've ever had to deal with won't deal with any other U-Haul except for the one on Clark road

Rating:

5.0

Very happy and welcoming crew at the Clark Uhaul. They met all my storage and moving needs. The Facility is top notch maintained. Lots of Trucks, Vans and equipment. Down the road this location will be my first go to. -Thanks for being awsome!

Rating:

5.0

The girls were very helpful and friendly. In general the service was fast convenient and pleasant And I appreciate the cart Use for no fee.

Rating:

4.0

My truck was very clean it smelled clean it was just as I was expecting for filling out paperwork and Available when I was ready for it Very friendly staff we definitely rent again if needed

Rating:

3.0

Hi, I went this evening to look at my unit and the alarm wouldn’t accept the security code provided to me.

Rating:

1.0

The one manager there was ignorant and very unprofessional. She would not make any kind of accommodation for my situation of being a Cross Border worker and not being able to empty my unit out till a day after my renewal was suppose to be. I explained everything thing to her and she continued to tell me I’d have to pay for a full month even tho I’d be moved out one day in to it. I feel as if I was essentially being scam for a month of rent for a day. I need up calling back and getting someone different who was more than accommodating of my situation and willing to help me out. So I thank her for being a good person! But that manager need to understand that the world doesn’t revolve around her schedule.

Rating:

1.0

I paid $200 a month for 6 months to store my furniture and all my belongings in a climate control. The roof leaked, my things suffered damage and I was only given $1000 for my loss and I feel this is wrong. This was of no fault of my own. I also believe that they should have reimbursed me for my total rental.

Rating:

5.0

Feel comfortable using this facility- also staff were kind to my little grandchildren on a cold, rainy day when they needed washroom facilities- that really matters in these times

Rating:

5.0

Clone that entire staff and put the copies at every facility and you are guaranteed unparalleled success. The same cannot be said about UHaul's 25 hour helpline.

Rating:

1.0

I was 3 days over due with my payment and I was taking my stuff out of storage but was still made to pay the full month even though it is now empty and lock is off!!! Was not happy at all that I had to pay in full for a whole month when I do not need it anymore and have removed all my belongings!!!! Would like some compensation and money returned to me for that or I will not be a returning customer!!! Rented a truck as well and had problems with a truck and was not compensated for that either!!!

Rating:

5.0

The lady was very polite with me and customer service was great

Rating:

5.0

We appreciate having a storage place for this time with uhaul we feel safe and hopefully no trouble or we don’t get stolen our belongings lol. 🤪 it was just the right size. Thank you Fatima !!!! You are very kind and helpful Denise seguin

Rating:

4.0

Thé truck doesn’t lock in back very hard to drive

Rating:

5.0

Overall wonderful experience no extra hidden charges everything upfront and easy

Rating:

5.0

Great service

Rating:

5.0

It would be worthwhile to try to improve the online experience, as there are several bugs on the website. This has to do with booking as well as modifying reservations. It was acknowledged to me by staff members that it's not working well.

Rating:

4.0

Except for a bit of a hiccup in being registered on the system, everything was quick and easy. Good space, clean, well maintained.

Rating:

1.0

Incredibly rude morning service, manager is horrible to. She needs to be fired. Put a bad note on my account, I had someone read it to me and it’s not even what happened. Between me, my husband and my late father in law, we have been with uhaul for well over 30 years and everyone liked us, but now because of bad morning service, and some old uhaul guy yelled at us to try to get my ptsd angry even after I asked him to leave us alone and that my husband is mentally ill. I’m banned from uhaul. Horrible manager, horrible experience.

Rating:

4.0

Very polite and knowledgeable staff always nice and showed me where and how to come in and out where to park. Plus I would recommend this place anytime

Rating:

4.0

The unit is great, only downside is being climate controlled and it being on the second level your having to walk up stairs to move your heavy boxes is the only downside. Having a ramp or elevator would be convenient.

Rating:

5.0

If you need it packaged and transported, U-Haul would be the one to choose.

Rating:

5.0

The unit I had was excellent. It was climate controlled, clean and easy to access. Any issues or questions I had Fatima gave them prompt attention. I would definitely use their facility again if needed.

Rating:

4.0

Our family have been using U Haul storage for years, off and on, with various members of family moving to and around London and away as well. One of the main reasons I have depended on this particular storage U Haul is due to Fatima. Some time ago I ran into issues and complications from booking via phone and Fatima resolved the issue with excellent Management and Customer Service skills. this is something that has always played a role in our family's decision making when having to choose a merchant or dealer. Hopefully prices will not go too high as the need to find storage, at times in life, is difficult enough as it is but the added expense can be difficult for many to afford. Thank you, especially to Fatima, for your help when we needed it and hopefully all your staff will blossom under your influence and customer service. That is something people are truly becoming more reliant on now. Thanks for your service --until we use it again. Nanette Lloyd as well as Jeremy Lloyd and Chantelle Lloyd

Rating:

5.0

Fatima is my favorite by far. Talk about creating the best customer experiences. Thank you so much to all the staff for creating a professional space, providing security & being extra helpful & kind. Confident this won't be the last you see of me & I look forward to seeing you & dealing with you all in future.

Rating:

5.0

In the limited contact that I had with the staff, they were efficient and friendly.

Rating:

5.0

U-Haul is the company you want if you need to move.

Rating:

5.0

As usual I was treated with respect. Staff are the best.

Rating:

4.0

Thank you for a good experience. The staff was friendly and helpful.

Rating:

3.0

Support staff member was trying to register my room request. She tried several times to complete the move in request. Unable to because of a computer system issue. The store manager Fatima was great by securing the room which I wanted until the system issue was resolved. My only issue of concern was that I was not made aware of the insurance information which is required to rent a storage unit. This caused a further delay. All ended great. Got my rental. Rating would have been higher if the system malfunction did not cause the delay .Thank you staff at 112 Clarke Rd in London Ontario for your excellent support and understanding.

Rating:

5.0

A unique situation arose and they were very helpful and accommodating. Great staff who are well trained on customer service. Would recommend this facility if you need storage.

Rating:

5.0

Inside my storage unit there was a mousetrap, and I was assured that the facility was regularly sprayed against insect pests. Was pleased with secure and clean indoor storage, because I had stored several rare books. At another storage facility in another city, my indoor storage unit had flooded because of a heavy rain.

Rating:

5.0

The unit was great but the prices went up and I shopped around and found the same size for less than half of what I was paying. So I moved

Rating:

4.0

I didn't like that I was charged 15 dollars late fee. When u ha e my credit card on file and was not informed that I was supposed to tell u to use it..

Rating:

5.0

My only complaint is there is no pro rate. I moved out 3 days after my billing and was charged another month. I don’t think this is fair.

Rating:

4.0

The line up and wait times were not reasonable. You need more staff

Rating:

5.0

We will miss all the staff at U-haul Clarke Rd they felt like friends, in a world so far from being friendly nowadays.

Rating:

4.0

Very nice staff

Rating:

5.0

The are always great at 112 Clarke Road London, ON. I choose to use this location for all of my UHAUL needs because they know what they are doing and are always very helpful.

Rating:

5.0

A great experience all around! Moving is stressful, but our storage experience wasn’t stressful at all. Thank you!

Rating:

5.0

Staff helpful friendly even when extremely busy staff were calm and tried their best to move everyone quickly and efficiently.

Rating:

5.0

Parking was a problem. I believe people other than customers who were renting a unit were parking their cars in front of the storage building leaving me with no place to park except for the disabled parking spot which is considered illegal parking. Without a parking spot, I didn't have access to my storage locker and had to return at another time which was inconvenient for me.

Rating:

5.0

Staff were friendly and helpful and were very busy.

Rating:

5.0

Found out after renting the unit on 2nd floor and arriving in London with my things there's no elevator on the premises and had to pay extra for a unit on the ground as stairs would have been a problem. Site should be more specific. The staff was very friendly and accommodating.

Rating:

1.0

Terrible customer service! We cancelled storage before actually renting a “container”. U haul still charged us a full month rent. We never occupied it at any time! (check your cameras) We received threatening emails we owed money, from this Fatima women, who also called our daughter, breached our Confidential personal information, defaming us & insisting it was “fishy” (in her jargon)! Good thing....this phone conversation was Recorded. This woman, Fatima was very unprofessional & rude! This woman needs to be REPRIMANDED or you will lose customers. We will be pursuing this further with our Attorney & have contacted The Canadian Consumer Protection Act! Never ever we will utilize this business again & will be informing others of this type of corrupt service‼️

Rating:

5.0

The blonde haired young lady on Clarke street facility in London on was fantastic and so accommodating and helpful.

Rating:

1.0

My experience from the day I arrived until I moved out was horrible. When I arrived they didn't have the size storage I reserved so they gave me a bigger one at the same price. Then a month later they called and said I had to move my things to a different unit or I would have to pay more. I live out of town so I couldn't do that and it was COVID The manager insisted that it be moved so we did. Then they tried to charge me more that the price I was quoted every month. I could never get someone to call me back to discuss it. I would never use a Uhaul storage again.

Rating:

4.0

Only complaint is very hard to get through to someone on the phone if needed.

Rating:

5.0

The people at uhaul are awsome espeacally there manager fatima . I have been renting from uhaul for years and she has been super helpful and very professional. I am very happy with all my experiences and the employees and equipment . Fatima needs a raise and made district manager if you want somebody to represent your company she is the person that that people should deal with

Rating:

1.0

The storage unit was very professional....the person who presented as the owner I found

Rating:

3.0

The facility was very clean. Our check-in code didn't work initially and the alarm triggered several times, as a result. The unit smelled of cigarette smoke, something I hadn't thought to ask about.

Rating:

1.0

0 percent worth going to this location

Rating:

5.0

I'd say that I personally feel like a crumb on the earth until I came across your customer service crew in the London Ontario location. Along with the inbound phone center rep. Thanks for the help :)

Rating:

5.0

With all do respect, having to be involved in the telephone failure issue across Canada communication network. Being teleported to a call center that is based in the United State. Manage to delivery.

Rating:

5.0

I found the staff to be so polite and very friendly! I rented a smaller unit then realized I would need something bigger, the staff was great and helped me switch units easily!

Rating:

2.0

I paid $20 to enter the building after hours. Multiple times I came and they had locked my unit even though I had paid. I had paid people to bring my stuff and couldn’t get in my unit with my stuff.

Rating:

5.0

Thanks

Rating:

5.0

The Clark Rd, London Ontario site has the best staff that I have come with Uhaul. They are friendly and helpful. I have seen them deal with horrific customers and keep their composure. Thank you

Rating:

2.0

I had set up the order and was sent an email with the wrong information. I had to call several times to confirm the reservation and make sure it was correct.

Rating:

5.0

Young lady at counter was fantastic, unfortunately some of the gentlemen on the counter could take lessons from her. She knew her job and product and was always very nice and knowlegable.

Rating:

5.0

All good, no complaints. Easy and convenient to work with

Rating:

5.0

These was perfect for what I needed for the time I had to have it.

Rating:

5.0

We have used this facility a number of times, as well as rental trucks. Only problem I ever had was trying to reach a person "at" the office. Wish it was more direct. Otherwise-great.

Rating:

5.0

You Guys are the best in this business because you have an excellent costumer services and very nice employee.

Rating:

5.0

Staff was super nice and so helpful

Rating:

4.0

Excellent service and very friendly staff.

Rating:

5.0

The person who help me was very nice lady. She really deserve to be the manager. I think that is the way to treat the customers. Nice people get more clients and more business of course.

Rating:

5.0

Varry friendly

Rating:

1.0

Our two uboxes are supposed to be picked up on April 11th at 10pm, but they are still in our driveway the next morning. I called U-Haul and was promised they will be picked up in 20 mins. After 1 hou

Rating:

2.0

My belongings were about 2 weeks later than expected, I had to call 3 or 4 times before they actually dropped my u box off. Very bad service and unprofessional.

Rating:

1.0

Embarrassingly poor. Screwed my reservations more times than I thought possible. this was so bad they should have paid me for emotional damages.

Rating:

3.0

Smooth check in. Had to provide emerg contact name & addrs that's not my own. This would have been good to know when I called to make my reservation. Also, why is this necessary?

Rating:

5.0

I had such a fantastic experience at this Uhal. It definitely exceeded my expectations. Thank you to the manager Fatima and her staff for the warm welcome to London. They made my day yesterday.

Rating:

5.0

The hours of operation are great. Busy people there that do a great job and are very friendly and helpful.

Rating:

5.0

Awesome.

Rating:

4.0

This location is in the South East corner of the city and felt far from the location that I had to move my goods. I would have preferred a pick up location in North London ON

Rating:

5.0

Very helpful and efficient

Rating:

5.0

Excellent service

Rating:

5.0

I want to thank all team members at this Location especially MIKE, he was so helpful and friendly

Rating:

5.0

Great experience

Rating:

1.0

This ratin reflects my experiences with PHONE ORDERS, 2 occasions.|Not enough character allowance to explain. BUT staff all your locations better so people can speak to a PERSON AT LOCATION desisred

Rating:

4.0

Great location

Rating:

4.0

Very good experience.

Rating:

5.0

The staff was excellent and very helpful and the facility was well maintained.

Rating:

4.0

We rented a storage unit for almost two years and had rented a few trucks before we finally did the big move and left ON for BC. Then we find out they give a military discount! Thanks UHAUL! 😡

Rating:

5.0

The staff at both ends of our move were very friendly and helpful. Some were not familiar with the ubox process but that was not a major issue. I would like the boxes to be a little larger inside.

Rating:

5.0

Staff were excellent. I was very pleased with U-haul on Clarke St in London. I rented three units for eight months. The units and the buildings were well maintained.

Rating:

5.0

Great facility 👍

Rating:

4.0

Fatima the manager, went over and above customer service. We had a lot of stressful days before the move and she did everything in her power to reduce that. Would recommend that site 100%.

Rating:

5.0

I will definately use this facility for future needs.

Rating:

5.0

The Manager Fatima was awesome. She can handle any large lineup that comes through the doors. Was great in handling all my storage needs.