Customer Reviews for U-Haul Moving & Storage of Loves Park

3,374 reviews

6320 Forest Hills Rd   Loves Park, IL 61111

(815) 282-5504

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(815) 282-5504

6320 Forest Hills Rd
Loves Park, IL 61111

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Then best uhaul location to rent from

Jason A. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Never got a receipt and need one! Rockfalls@live.com

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

Keep up the good work.

SCOTT L. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY W. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Johnathon W. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Excellent customer service, provided great information.

EUGENE E. 
Rating:
5.0

Customer did not leave a comment.

Gloria M. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP D. 
Rating:
3.0

It was morning and the mirrors/windows were covered in dew. Couldn't see out or use mirrors. Went inside and asked for paper towels to clean them and they didn't have anything. It's dangerous to try and drive like that, especially in a 26ft.

JOSHUA P. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Equipment worked great, quick easy pick up and drop off!

ALLAN A. 
Rating:
4.0

Customer did not leave a comment.

LAURIE M. 
Rating:
5.0

I was skeptical of using the online/app system but was happy at the end. It's a little bit overwhelming but any future rental should be easier. The location was excellent. Only U-Haul related and not side business.

Pedro F. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

Customer did not leave a comment.

PETER B. 
Rating:
5.0

Customer did not leave a comment.

TERESE S. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

The two associates working that day were awesome. There's nowhere in the survey to mention them and I was really impressed with their friendliness and professionalism.

Patrick M. 
Rating:
4.0

Great service, friendly staff person, quick and efficient. Very happy with the service, equipment and cost.

SHELDON S. 
Rating:
2.0

I returned the trailer to the location & attempted to use the mobile app to check-in the equipment. The app kept returning to the upload screen after taking a picture of the trailer, & since the app was 'stuck', I called Uhaul customer service. They noted the problem & assured me that I would be charged the $20 drop fee. Well, someone lied to me; either the phone agent or the manager who says I 'was required' to charge the fee. This sure sounds like a cheap cash-grab by the location, or Uhaul corporate. How about Uhaul fixing the app, and not lying to customers??

WalterKelly C. 
Rating:
5.0

Customer did not leave a comment.

Ken H. 
Rating:
5.0

The young lady that help me got me in and out quick and was very friendly

CHRIS F. 
Rating:
3.0

Customer service was awful. Not polite at all.

Stacy M. 
Rating:
5.0

Customer did not leave a comment.

Tyson E. 
Rating:
5.0

Customer did not leave a comment.

Tyson E. 
Rating:
5.0

Try harder to accommodate closer pick up locations or if a larger size is available closer then offer it at same price as smaller trailer not our problem a size isn't available especially when reserved weeks in advance.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Renee S. 
Rating:
3.0

Stop being a government tool against freedom.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
1.0

The general manager created a damage claim that never happened. I've provided proof of this, and contacted customer service who were very polite in handling this. Executives are pursuing the fraudulent actions.

Harold W. 
Rating:
5.0

The folks here were professional and very kind....very impressed!

Colleen P. 
Rating:
5.0

Always great service 👍

ANTHONY L. 
Rating:
5.0

I was impressed, not only with the ease of online booking, but also the friendly staff working on a holiday. My experience was fantastic. The truck was clean and rode well. I am very pleased with my UHaul experience and have plans to do it again in about a year.

HEIDI R. 
Rating:
5.0

Customer did not leave a comment.

Erica S. 
Rating:
5.0

The truck I rented had a damaged driver's side door, causing significant wind noise while driving. Luckily, it didn't rain, as I am sure that door was not watertight.

Carl M. 
Rating:
5.0

Customer did not leave a comment.

Domingo D. 
Rating:
5.0

Customer did not leave a comment.

Manu C. 
Rating:
5.0

Customer did not leave a comment.

Theodore P. 
Rating:
5.0

App was difficult to use. Prefer to deal with people on site!

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Amish S. 
Rating:
5.0

Customer did not leave a comment.

Ab H. 
Rating:
5.0

Customer did not leave a comment.

Jonathon M. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Very easy and hassle free!

KRISTIN G. 
Rating:
5.0

Customer did not leave a comment.

STACY P. 
Rating:
5.0

Great experience Every-time!!

Meagan B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA H. 
Rating:
4.0

Customer did not leave a comment.

Charles A. 
Rating:
4.0

If U-Haul is going to take my reservation for a 26' truck weeks in advance, that truck should be available to me. I should NOT be getting a call the day before telling me I cannot have a 26', but I can have a 20' and a trailer. People make plans to include parking and TOLLS that have a huge impact on their move. SUCKS to arrive and see four 26' trucks parked in lot, but be told we cant use those. BULL SHIT. U-Haul Moving & Storage of Loves Park IS GREAT U-Haul as a company sucks balls.

Tara A. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
4.0

Customer did not leave a comment.

THERESA H. 
Rating:
3.0

Customer did not leave a comment.

QUINCY M. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Friendly staff and job done well and on time. Great!

Charles Z. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
5.0

Very professional and friendly employees. They're always happy to help the customers. I love renting from U-Haul.

Emanuel G. 
Rating:
3.0

Customer did not leave a comment.

Heather W. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Can't think of anything. It was a good and professional experience.

Timothy M. 
Rating:
5.0

Pulled in, was approached, asked what needed, employee unhooked vehicle, checked in equipment, took payment and was done. Employee was courteous and professional.

DIRK R. 
Rating:
4.0

$19.95 + milage turned into $79 plus milage real fast, i endedup paying $118 for 5 hours and 140 some miles, i feel cheated.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

HEIDI B. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

RODNEY H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

SENECA M. 
Rating:
5.0

Customer did not leave a comment.

TOMMY S. 
Rating:
5.0

Great location. We were given a van that was very low on oil. The change oil light was flashing the entire trip. We paid $119 to use the van to drive to Milwaukee and back…….we should never have been given a van with low oil, desperately needing an oil change.

Lawrence F. 
Rating:
5.0

Service was fast and painless!!! Great customer service!

DULCIE L. 
Rating:
5.0

Very easy procedure for drop off, it took all of two minutes. Outstanding! Nothing to improve on.

PAUL M. 
Rating:
1.0

Cup holders sticky drove like crap forgot to put my dolly in and shouldn't have to pay for a whole day if you don't rent for awhile day

Kayla W. 
Rating:
5.0

Customer did not leave a comment.

JON J. 
Rating:
5.0

Customer did not leave a comment.

JOEL M. 
Rating:
5.0

Maybe some coffee🤭 anyway the employees were awesome had smiles and in great moods!!!

RHONDA P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN D. 
Rating:
4.0

Get all the equipment requested in the same location instead of scattered across the state. I scheduled the rentals near my house, but had drive over a hundred miles to get the equipment together and back to my house.

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

Tami R. 
Rating:
5.0

I was amazed at how easy it was to rent a small trailer. Employee hooked me up, check lights, and I was on my way. In and out quickly. Will use again when needed.

JUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

PAMELA H. 
Rating:
4.0

Customer did not leave a comment.

Nathan T. 
Rating:
5.0

Customer did not leave a comment.

JEREMY S. 
Rating:
2.0

Originally reserved a medium sized trailer, then received a call from the location stating they didn't have the equipment and instead of offering a different size trailer with a ramp they sent me to a different location which was only open until noon so i missed the pickup, I called the original location again and they finally offered a different size trailer with a ramp. Why did they not recommend the different size trailer with a ramp in the first place before sending me on a goose chase?

ARTURO A. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Everything was great. Your employee offered to and did back truck up and headed me in the correct direction!

MARY M. 
Rating:
5.0

Great service and rental selection. We have used this location for many years. Always very satisfied with our rentals. Also had a good quality hitch installed on our van. We would highly recommend this location.

DIETMAR P. 
Rating:
5.0

Nothing...awesome customer service!!!

Tammie P. 
Rating:
5.0

I can't think of anything.

BARBARA C. 
Rating:
2.0

We did online check in. Our Reservation was still canceled tho. I also inform as I make reservations that we hire drivers and sometimes they'll be early sometimes a little late and was told that was ok. My Reservation was 69 cents a gallon got charged 99 And we had to use our mileage and pay for it to go back to have fluids put into our truck for it stalked and check engine light came on. RPMs raced and shut the vehicle down. It leaked fluids at the event I was getting ready to vend at leaving a huge spot that patrons walked through! We called for Services The Smart Move Road Side you pay extra for and got no where. Calling Corporate today because I don't get far calling the store I rent from. Oh and applying for Business accounts are a hoot too! Uhaul you're slacking! Another company will take your place one day! Maintain your vehicles and check in system!

Eric A. 
Rating:
5.0

Great service, even though I messed up the time, they were still able to accommodate me.

AMY A. 
Rating:
5.0

Customer did not leave a comment.

Warren S. 
Rating:
5.0

Customer did not leave a comment.

Dianna H.  |  First Impressions 
Rating:
5.0

This location and the staff on hand were a god send when I had a terrible experience trying to pick up an auto transport at a UHaul location in Davis Junction. I arrived there to find an open door, lights on, and no one around. I also want to give a shout-out to the staff at the UHaul location in DeKalb, Illinois who helped me locate and book an auto transport at the last minute when our travel plans for a move to NH were impacted by a health emergency. And also to the staff member on the phone out of Green Bay who helped redirect my reservation when I could not get the equipment reserved at Davis Junction. Apart from the awol situation there, EVERYONE at UHaul treated me with kindness, professionalism, respect, empathy, and courteousness.

DENNIS L. 
Rating:
5.0

Customer did not leave a comment.

Slone M. 
Rating:
5.0

Five Star

David E.  |  Overall Experience 
Rating:
1.0

Bunch of kids running a s**t show. Restrooms are filthy, facility is grossly under maintained, yet fees increase regularly. Should replace hand towels as often as increasing rent. Not gonna miss anything, will do my best to spread the word.

DEAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

China W.  |  Overall Experience 
No reviews have been submitted for this location.

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