Customer Reviews for U-Haul Moving & Storage of Malvern

6426 reviews

564 Lancaster Pike   Malvern, PA 19355
(@ Planebrook Rd)

(610) 647-7311

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(610) 647-7311

564 Lancaster Pike
Malvern, PA 19355
(@ Planebrook Rd)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I did the pick up completely thru the app on my phone...fast and user friendly..I was able to skip the long line of people

Tom B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

provide parking for those who can't get a ride there. Otherwise, good service and location.

PETER G. 
Rating:
2.0

The location was fine, it was the rest of my u-haul experience that was lacking. I was not contacted prior to rental day as stated, had to call the central scheduler myself where i learned my reservation had been moved to a different location. This increased mileage but the rate remained the same. The truck had less than 10 miles of fuel in it. The overall failure to communicate, changing reservation details without notice and failing to compensate for the additional time and expenses that were incurred because of these changes resulted in a frustrating experience. At least when you had the $50 refund for not getting preferred reservation details it took the sting out if having to re-adjust your schedule and the increased costs.

JAMES M. 
Rating:
4.0

The online checking was clunky and I still had to wait in line to get my key.

arthur V. 
Rating:
4.0

Customer did not leave a comment.

Darren W. 
Rating:
3.0

I requested a furniture dolly as well as a hand truck. When I asked about them, I was told they would see what they had. They piled up my blankets and hand truck outside the garage and never said anything esle. Online I was told by requesting it early, everything would be ready and loaded onto my truck waiting for me. The attendant most definitely was not interested in being bothered with getting me anything or providing any sort of positive customer service. Just wanted to get me out. Told me that the tank was full, but there was only 3/4 of a tank when I got in. I returned it full anyway. U-Haul has certainly lost a step from previous experiences I had years ago.

JOSEPH M. 
Rating:
4.0

Provide more staff.

John Y. 
Rating:
1.0

Not happy with money they charged for off office hours

YOGESH J. 
Rating:
5.0

Customer did not leave a comment.

Sara M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
4.0

A reservation that I had received a canceled notification on was still in the system as an active reservation. This caused confusion and added time to my pick up.

Keith D. 
Rating:
4.0

An easy, fast and all around good experience.

JEFFREY L