Customer Reviews for U-Haul Moving & Storage of Malvern

This location is great!

Service is good and I believe management is doing a great job with customer service. I am impressed, Thank You

The entire experience was excellent from beginning to end. Thanks.

The guy there... last name Fredrickson Henry Fredrickson was miserable had an attitude and I did not trust him I truly believe he overcharge me.. My boyfriend and I are not at the same nationality and I could see that bothered him...He is a racist.

We reserved a 10x10 unit and unfortunately when we arrived with all of our things we were storing, we were told there was no 10x10 units available. We were not notified of this prior to arriving with our Uhaul truck full of items we planned to store in a 10x10, and we had to make multiple trips to take things back that could not fit in the 5x10 unit we were given. The staff was very friendly and accommodating - so no issues at all with the service.

I reservered on line and the website is awkward. Also had to add a LOT of detail only to have the same data requested of me at the counter when I arrived

I requested a hand truck and they did not have any when I arrived. Instead they try to off me one to buy. I had to go out of my way to go get one from a friend.

couldn't possibly improve, went very smoothly, guy at the desk was excellent.

The agent at the desk was efficient, polite, and fast. I was very impressed with how well the store was run. He explained everything in detail. I will definitely rent again at this location.

You changed my reservation location on the day of my move. I talked to a woman on the phone who did nothing and read me the fine print - didn't even offer to help me find a different equipment or even a “sorry for the inconvenience” or a little discount for ruining my day. Buyer beware, uhaul will change your reservation and act like it's normal. I'd recommend a friend with a pickup or a local moving company instead.

Everyone there is great to deal with!

I reserved a 5' x 8' trailer. After being bounced around to 3 different Uhaul locations I ended up with a 4' x 8' trailer six hours after my original reservation time. This caused my departure to be 5 hours late, and because of the smaller trailer we were unable to take a lot of our stuff on our 3 month extended stay. At all 3 Uhaul places everyone seemed indifferent in terms of helping. Overall a very poor experience.

this place friendly , fast and car is running good is the best ever

The original rental request was for the location in Horsham, PA. Their service was horrible! They lied to us and canceled our reservation on the day we scheduled and then tried to send us to NORRISTOWN, PA for a trailer that was not there! If not for your customer service representative, we would have been out of luck. I would NEVER recommend the HORSHAM, PA location to anyone! The Malvern location and employee were helpful and that was a good experience.

It would be nice if somebody would pick up the phone at the Malvern location. Uhaul over charged me for some service of $28.00 which I never agreed to.

The driver door of the truck did not close well unless you slammed it. Also, there was an empty pack Of cigarettes Marlboro on the floor of the cabin. The back was not that clean either. The representative was very nice though. That was the best part of the transaction. Very polite and attentive. However, there was no INE when I first came in. I had to wait a few minutes for the rep to come in from the lot when picking it up. Drop off was easy and quick.

I have always been satisfied with this location, they have always. been helpful. Angelo Owens is truly a blessing.

Angelo, I know we all can have a bad day, unfortunately for me your man seemed to be having a bad day while I myself was having one of the worst days of my year.

There was a charge on my electronic receipt for $6 and change with no explanation except “sales item. See below” (and nothing is below except an attestation that I guess I'm supposed to sign?). Charges should be clearly explained!!

There was no insight parking available. It makes no sense that someone who rents a truck wouldn't be able to leave their own vehicle at the location. A major inconvenience. Perhaps a very conspicuous note on the website about the fact that there is no parking would be helpful.

Excellent customer service and always there for you when you need help. Thank you Uhaul of Malvern

They never pick up the phone at this location. They never stay committed to their appointment times. They don't seem to have knowledge of the companies online reservation process.

Excellent experience. would rent again

Would use again . Would recommend

I ordered a 20 foot truck, but was given a 15 foot truck. I was told that the truck that was supposed to be given for me had a break down. Honestly I understood the circumstances...but the u-haul at Malvern had 2 other 20 foot truck sitting back. When I enquired, I was told it is not available for me...I was moving with lot of items which did not fit in a 15 form so I had to use my friends fan in addition to the 15 foot truck given to me by u-haul...

Requested a 26 ft truck but when I got there they told me my truck was in philly. I asked if they had a 20ft truck they did and let me get that right away. saved me a hour and a half driving back and forth.

Make the after hours online drop-off process a little more intuitive

We chose the online, contactless checkin. Upon arrival, we found that our reserved truck was covered in snow. Yes, there had been a storm 2 days prior, but all other vehicles were clean. Approached a staff who was outside who proceeded to ignore our request and do other things. Finally went inside to ask other staff to clean off truck. So much for a speedy check in!!

Everyone there is great! I've rented there twice in past couple of months and both times were excellent.

So far I have only used then to drop off equipment after a move. Staff has always been friendly and easy to work with. Will be going there to get equipment to make up my next move

Gentlemen who was working on a very busy Sat morning was very nice and organized. It had just snowed a few days before & our truck got stuck and he quickly helped us shovel out. Easy pick up and easy drop off. Thanks.

The Malvern location is the only one near my friends and family so I would recommend with caution. Truck was not ready and I needed to put 38 psi in rear right tire. The light was on when they gave me the truck so the U-Haul team at Malvern was aware and left me to deal with it even with a gas station right across the street. Really poor.

These guys are always the best, the only glich was my pick up day did not get in the computer correctly but Harry went out of him way to get my equipment in a timely manner.

Whole different experience at this location - quick and friendly

Personnel were tops, everything couldn't have been better, THANK YOU!!

This was a very clean location. The people inside were extremely helpful.

The Indian man working there is insanely rude. We were told to bring it back by 6:30, at 5 he was calling yelling at me asking where his truck is repeatedly. When I dropped the truck off I expressed how I thought that was rude and he didn't even apologize or acknowledge his behavior

We rented a 6x12 cargo trailer on 12/6 along with a dozen blankets since we were moving bedroom furniture. The blankets that I rented were never placed in the trailer. I had to obtain different sheets and blankets to transport the furniture safely home. I spoke to Harry at Malvern and requested a percentage removed from my reservation since their service was well below average. He was supposed to speak with his manager and call me on 12/7. It is now 4:30pm on 12/7 and I have not received any phone calls. I am beyond disappointed and would not recommend this site.

Honestly I cannot think of much to improve upon. The service was excellent. The service worker at the desk was very considerate of my needs. Thanks!

Great customer service!

After hours return should be explained better at time of rental. I was only told that I would have to use my phone and had to go back to truck twice to take pictures etc.

The truck leaked from driver side front corner and a lot of our items got wet.

Great experience as always. We have used this location a number of times and we are never disappointed in the service or equipment.

Had a problem with the tire on trailer ( not u haul fault) the manager helped me out and all went well. Used this store several times in the past and highly recommend it to others. Great service and people.

I picked this truck up at a major uhaul service center with plenty of trucks, vans, etc.with that said you would think the equipment would be clean and ready for business. They just received it from the last renter and parked it.. too lazy to take time to clean it and make it ready for business. I CLEANED THE TRUCK, WAXED IT AND CLEANED UP THE ENGINE. . THAT IS THE WAY YOU SHOULD CONDUCT BUSINESS, ESPECIALLY WITH COVID-19

We rented a 10x10 unit. Staff was fantastic and explained everything in detail. Couldn’t ask for a better experience.

none

The 2 bearded men that were there were unpleasant! Arrogant almost condescending! Can someone in higher management teach them customer service please!! Good business is repeat business..

Easy. Nice. All employees were friendly and helpful.

Angelo made the entire experience difficult. Very bad experience. Would like to speak with district manager or higher. Cam Cloeter 9089-310-8680

Angelo and Harry were very nice and professional.

Storage unit was fine, but the commuication between the website and office does not exist. I spoke to two office staff two months in a row to put me on auto-billing --- I was charged later fees each time because they didn't do it. Then when I checked out, I used the website because clearly the office staff didn't follow-though. Guess what, my check out was not processed. I stopped into the office just to confirm, and he had to do it manually. Why waste my time.

Thank you

good experience; good staff.

Great location

Everything went Great, So helpful thank you..

The staff was friendly and nice. However, there was a ton of dust and insects all over the furniture and there was mold growing on a couch stored here... good storage for non-cloth items.

Thank you for taking care of my business quickly.

No complaints about this storage facility. Angelo and his crew were efficient and understanding of the twists and turns of my holiday weekend move. I recommend this business.

Clean Easy access

The staff were very helpful during our move!

The whole process was a mess

Large number of UHAUL trucks stored near units prevented being able to lock the main access gait. Other than this, no concerns.

The uhaul employees were kind, helpful, and sympathetic with us despite being extremely busy. We would definitely recommend this location to others.

Customer Service Agent was very professional throughout the process.

Efficient

The manager, I believe his name is Bill Fredericksen (sp?), was the rudest, most unprofessional person I have ever dealt with. I will NOT be returning

The manager Angelo and the woman showing was very professional and friendly. Amazing how much it has grown and changed over the last 20 yrs. Used to be poorly staffed with 1-2 people and unwelcoming.

I have rented trucks here a few times this was the first time I rented Storage space. Employees are very helpful and would recommend this place for storage also

Excellent team

Staff very helpful and courteous

Convenient and great experience

Reserved online, showed up & no units of that type available. 1 unit avail. Looked @ unit, already in use. Told to move into diff unit # & would update contract. NEVER DID, ended contract w/o notice.