This is the usual store I rent from. Why do I make reservations here but can't ever get a trailer at this location? You guys don't know what you're doing.
KEVIN SCustomer Reviews for U-Haul Moving & Storage of Malvern
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was exception, fun and friendly! George was extremely professional and helpful!! Great service all around, thank you George!
Domenica HWas in/out in 10 minutes when I picked up the truck. Drop-off was straightforward. No issues or concerns. Another great experience.
Thomas KEveryone was very helpful and friendly. My experience could not have been better.
Edward PAll good, staff was accommodating
Susan LBoth check in and return were quick and efficient. When needed we will rent from UHaul at this location
Matthew HThe man George that works there is incredible, he’s very helpful and helped me out from the time I walked in the door til the time I had to drop off the truck. I couldn’t have been happier.
Dominic DParking at this location. NONE permitted now.
James MThe Friday day crew at this location needs to be fired. It took close to an hour to get help. Four customers left instead of waiting for service. One customer was told to leave. So, they got rid of four customers. I will never come back to this location.
TOM DThe guy made a comment about the cleanliness of the truck and I tried to explain to him how dirty it was when I picked it up but it seemed like he didn't believe me.
Hailey G/ Joseph Mertz was on point with quote an install ... Zack went over all the details with me again . They need help , short staffed . You dont want lose those fine men .... Hitch an wiring on 2019 Honda Passport / thank you . D M Castaldi 4 April 2024
DOUGLAS CI got charged for missing equipment that wasn’t missing
Lawrence BFirst our reservation was moved 90 min. Next, we waited 45 minutes to be waited on bc 2 agents were moving at a snail’s pace. 15 minutes to complete rental process despite having an account with info entered. Total of 2 1/2 hours wasted on a weekend that was already stressful and time sensitive. Ironically rented a truck from Norristown the day before for a one way to Marmora NJ & it was a very seamless process. Have used Malvern location many times & regret it EVERY SINGLE TIME! Poorly run and a complete waste of valuable time…..
Donald SBetter staff
Mark SGeorge was outstanding. I'd just had Budget completely fail me on a truck I reserved a month in advance and came down and got what I needed from George, who was the picture of professionalism and empathy, in just a few minutes. Completely saved the day. Best customer service experience I've had in years!
K ACustomer was very nice.Easy to communicate with.Excellent experience.
LEWIS BClerk INSISTEDthat the truck needed to be back by 6:15, no later. We were unable to complete our move in that time, but did get the truck back by then, only to realize that there were probably 20 more 15' trucks available. So why the deadline? We came back after 8 PM, as my phone had been left in the truck, and it was still there, parked where we left it.
Sandra FIt was a wonderful no hassle experience
PHANEENDRA KThe customer representative that assisted us was very friendly and helpful.
Maria Lthe truck i was given had a leak. Several of my things got soaked from rain that collected on the shelf above the cab.
Bruce KThis is the first time I rented here at the Malvern location. I am from Stroudsburg, Poconos Pa. When I called last week and ordered the 20 ft truck I spoke to a person on the phone and the ordering process was completed in a timely manner...no problems there. When I picked up the truck yesterday, I was in and out the door in a matter of minutes, great customer service. When I returned the truck the same day I was greeted by a man named John. He introduced himself to me and we chatted for a few minutes. He was very pleasant and customer service friendy. I would highly recommend thi U haul location to rent from in Malvern, Pa
Robert SGeorge was my sales representative. He did an excellent job with helping me find just the right sized vehicle for my move and was available to answer my many questions. He was busy, but never made me feel rushed. He is an expert in this field. Everything went smoothly for me. I highly recommend this business.
Suzanne B5x8 trailer rented. The right rear tire only had 25 lbs of pressure in it. I had to stop and fill it to 65 lbs.
Dale AThe trailer leaked and ruined bedding that was in the back of the trailer. Greene from the roof mixed with the rain and stained belonging in the trailer. Rented an enclosed trailer to avoid having to weather tight all belongings.
Gregory DThere was a wait of 45 minutes to get our truck, which I had pre-ordered on-line. The truck's driver side sun visor was broken and ducked taped, unusable, and the "tighten gas cap" came on as I was driving. The truck itself was clean on the interior.
Barbara SGeorge was very helpful and showed urgency in correcting a minor issue.
Zachary DGeorge was extremely helpful and professional
Sean SThe only negative about this location is that there is no parking. Otherwise the service was excellent.
Kathleen PGuys working there were great, equipment was perfect (clean, worked properly).
Dan LJoe & George are the best!
Carole CGreat customer service
Jonathan DGeorge was a great help
Renee PCurrently in dispute with Repwest regarding this unit. All of my items were water/mold/mildew damaged due to storm water entering the unit. Also, unit had a rodent problem. Dead mice, droppings, and tons of acorns/ food brought in. 3 couches (trashed), upright kawai piano moisture damaged (trashed),mid century desk water damaged (trashed), two full sized oriental rugs, mildewed and rodent damaged(trashed). Spent a lot of money storing items with value for resale, only to have it all damaged. Waste of time/money/and effort, all to be strung along by Repwest insurance. Issue is still not resolved.
Tron M | Overall ExperienceThe people were very helpful. George and the outside guy (I forgot his name) were very very helpful. Great Team !!
charlie cBoth during the pick up and drop off, both sales / service reps were outstanding.
Mike MGeorge and this location provided excellent service. However my experience was poor to start. I used 24/7 to rent a truck and showed up 30 minutes early as suggested by the website. When attempting to use the service I was instructed to call U-Haul. When I called I was initially helped then transferred to “trucks”. The transfer was never answered. George at the location ended up helping me and we had to set up a second reservation. It took over an hour to get a truck. Again George was excellent but the overall experience was disappointing.
Rich GService was excellent and shout out to Joseph for going above and beyond to help me keep my moving schedule!
WILLIAM NRented a van to move furniture. Thr entire bed and rear bumper had dry dirt throughout the back area. It should have bedn delivered clean
Bruce PGreat staff
GUY KNothing, facilities are clean & efficient, and the two guys there are thorough, helpful, & equally efficient…
RUSSELL LExcellent service.
JEFFREY MThe team there was very helpful and kind
Martin DGeorge and Gabriel were awesome. Made my first U-Haul experience so easy.
Nik PThe gentleman who checked me in and out was friendly and very proficient, he had me in and out in no time!
Jeffrey SWe have used this U-Haul location many times, and the personnel have always been very nice and effective. Excellent folks to do business with.
Evan DOutstanding on both ends! Well done.
David BNo customer parking How you expect to purchase stuff?? There could be a 15 or 30 minutes limited parking
Himanshu PExcellence service. Communicated well from the initial inquiry to final payment. Great crew at the Malvern site.
martin dcheckin was a bit redundant. scanning a qrcode generated after my online reservation would have made things easier at the pickup location
bryan sUHaul makes the process so easy. I was able to reserve the truck online.i was on my way with the truck within 10 minutes of arriving at the location. Customer service associate was friendly and helpful. it’s a busy place so sometimes you may have to wait while they help other customers but overall very good rental place.
Jill WHave rented many times and always good service!
Robert MEven though the place where I ultimately dropped the truck off was not the intended spot. They made it as easy as possible.
Teri RGeorge was wonderful and very accommodating. He was able to change my reservation last minute to avoid unfriendly moving weather and very friendly
Ryan NI would like a verbal explanation of toll policy at the time of rental. I didn't have an EZPass transponder and incurred a plate by picture fee which will be sent to UHaul, and then passed on to me. I don't mind paying the toll, but you should rent transponders or find a way to make toll payments easier.
Cynthia SGreat service
TERREL JI rented an enclosed trailer I misjudged what I could put in there. I took it right back, picked up the other trailer and they still charged me for both trailers. He said he could’ve rented it out within that hour. There were still two on the lot not acceptable.
mark aNeed to work on customer parking
JEFFREY SI had my storage unit for over 6 years and was very pleased with the service and staff.,
Mary D | Overall ExperienceThe management and representatiives was always very helpful and attentive.
Veronica S | Overall ExperienceThanks all the people who works there. They were very helpful.
Martha A | Overall ExperienceHelpful staff and also as above is question one
Lawerence n | First ImpressionsEveryone was very professional and polite.
Vincent W | Overall ExperienceOverall good experience. Some issues with insects/beetles
DANIEL P | Overall ExperienceTo many trucks there is literally no access for you storage all the time because there is always a truck park in front on the unit. Gate wouldn’t open after office hours even tho it says that the gate are open before and close after office hours.
DANA D | Overall ExperienceEasy in and out. Staff quickly moved trucks that were staged/parked in front of my unit when asked.
tim h | Overall ExperienceI've used this location several times and always have a good experience.
Brian O | First ImpressionsHaving a month of free storage makes all the difference. I love that UHaul offers that. Well done
Terence A | First ImpressionsI left my change at Uhaul and also left my key with the manager so that when the moving company picked it up they could use the key, however on the day of the move the employees could not find my key and they even charged $50 dollars to break my lock, that is it's an absurd!
Alexandre C | Overall ExperienceVery polite and knowledgeable.
Vincent W | Online Move InAll the employees at this location went above and beyond to help when assistance was needed. Would recommend this location.
Ray B | Overall ExperienceNo comment
reknan o | Overall ExperienceQuickly addressed issues with storage unit.
rebecca b | First ImpressionsRates go up every year to help maintain and keep pests under control. Facility stayed the same, did not see any improvements over the past 3 years. Gate access never worked until recently, and is down again. Would use to transport, but not storage.
jesse b | Overall ExperienceI was having a rough time personally and couldn't communicate my needs effectively. I can remember their names, but the woman and man that helped me were so kind. They asked me where I was moving to and showed me what my options were. I'm truly satisfied with their customer service. I recommend that future customers to store items in plastic/rubber containers if you're using an outdoor storage.
ERICA C | Overall ExperienceThe people you have working at this facility are very nice and accommodating.Nothing was ever a problem.Always said Hi and left you alone to do your business. Great experience
Charles C | Overall ExperienceFirstly I called to reserve and the CIS didn't inform me I would be needing alternative contacts so I was unprepared. I also suggest U-haul should have a drivers database, movers for hire within and outside the facility.
reknan o | First ImpressionsGreat staff and customer service.
JUAN V | First ImpressionsThe staff is awesome and we had a great experience!
Brian K | Overall ExperienceYou systems suck. Your people are awesome.
John B | First ImpressionsThe reason I booked with this specific unit was because I was supposed to get my first month free. Of course telling the manager he didn’t do anything, said something about only renting a truck for a one way. Of course this isn’t specified.
Shakale M | Overall ExperienceReally helpful, quick, way polite! Mike, Tom, and Francisco were the best!!! 👍👍👍 5 ⭐️⭐️⭐️⭐️⭐️ ‘s!
Thomas Q | First ImpressionsThe 2 guys working there were very helpful and friendly. And nice, I think the 1 guys name was Joe he has only been there for 3/4 months great guy. Walked me through everything. Very helpful
Charles C | First ImpressionsThe Frazer staff members were very helpful and responsive to my questions, and closing my contract (after emptying my storage locker) was a breeze thanks to them. Thanks!
Matthew T | Overall ExperienceHorrible
Jessica S | First ImpressionsVery helpful’s staff at pick up Location and drop off location as well as storage facilities thank you for your service very kind people
Norman T | First ImpressionsNo issues. This is a flagship location for U-Haul.
BRIAN U | First ImpressionsEveryone working that day was very helpful and professional - not only to me but other customers. One man said that they strive for perfection. I got a giggle out of that. I forgot their names, though.
ERICA C | First ImpressionsWhen I arrived to get my keys the customer service person was very rude and refused to help me stating there were no storage facilities left. I went out and asked my father to speak to him. He told him the same thing. After he explained several times we had a reservation the man went to get someone else to help us. The customer service person who completed my transaction was very friendly and helpful.
Nukeyshia V | First ImpressionsHad problems receiving a 'receipt' monthly for auto-pay. Would receive notice via email, but not a receipt. Was a corporate account and I needed one, had to jump through hoops.
walter t | Overall ExperienceThe unit had some mildew and pieces of insulation hanging down. The most difficult part was closing out the contract, I got everything out one evening after hours and then couldn’t get in touch with the facility because they don’t answer the phone. It took 2 days of calls because when it passed through to the central number they told me I could only handle it with the local office, so I spent 2 days calling until someone finally answered.
Julie M | Overall ExperienceI would rent it again.
TINASHE M | Overall ExperienceEasy move in and out. Access was easy as well. Friendly staff. Convenient with lots of U-Haul trucks and supplies.
Brian S | Overall ExperienceStaff was great and easy to work with.
NELLO D | First ImpressionsVery hard to reach out management for any concern whatsoever. In my last experience I had to escalate all the way to the regional VP to get my situation sorted.
miguel V | Overall ExperienceNice!!!
patrick n | First ImpressionsHard to navigate 26ft truck in storage area with all the trucks parks around the edges.
Brian S | First ImpressionsHelpful and friendly. No issues at all and very flexible
Justin T | First ImpressionsJoe meets was great
joseph g | First ImpressionsEasy to sign in, easy to access. Clear communication. I wasn’t happy about the overcharge for paying one or two days late when there was no invoice sent.
Ovidiu M | Overall ExperienceStreamlined procedures make for ease of use.
diane w | Overall ExperienceUHaul of Malvern was able to accommodate me with both truck and storage rental in the midst of a very urgent move. They were even able to help me with a last minute change in the rental details. The entire staff was helpful and made themselves available to assist when needed. Thank you UHaul of Malvern!!!!
Lisana A | Overall ExperienceWe reserved a 10x10 unit and unfortunately when we arrived with all of our things we were storing, we were told there was no 10x10 units available. We were not notified of this prior to arriving with our Uhaul truck full of items we planned to store in a 10x10, and we had to make multiple trips to take things back that could not fit in the 5x10 unit we were given. The staff was very friendly and accommodating - so no issues at all with the service.
Caitlin D | First ImpressionsAngelo, I know we all can have a bad day, unfortunately for me your man seemed to be having a bad day while I myself was having one of the worst days of my year.
Karen I | First ImpressionsWe rented a 10x10 unit. Staff was fantastic and explained everything in detail. Couldn’t ask for a better experience.
Doug F | First Impressionsnone
Thomas W | First ImpressionsThe 2 bearded men that were there were unpleasant! Arrogant almost condescending! Can someone in higher management teach them customer service please!! Good business is repeat business..
Hassan J | Overall ExperienceEasy. Nice. All employees were friendly and helpful.
Chris O | Overall ExperienceAngelo made the entire experience difficult. Very bad experience. Would like to speak with district manager or higher. Cam Cloeter 9089-310-8680
Cameron C | First ImpressionsAngelo and Harry were very nice and professional.
Chris O | First ImpressionsStorage unit was fine, but the commuication between the website and office does not exist. I spoke to two office staff two months in a row to put me on auto-billing --- I was charged later fees each time because they didn't do it. Then when I checked out, I used the website because clearly the office staff didn't follow-though. Guess what, my check out was not processed. I stopped into the office just to confirm, and he had to do it manually. Why waste my time.
Cathy L | Overall ExperienceThank you
Thomas S | Overall Experiencegood experience; good staff.
michael c | Overall ExperienceGreat location
Phillip M | Overall ExperienceEverything went Great, So helpful thank you..
Thomas S | First ImpressionsThe staff was friendly and nice. However, there was a ton of dust and insects all over the furniture and there was mold growing on a couch stored here... good storage for non-cloth items.
Edward O | Overall ExperienceThank you for taking care of my business quickly.
Homayoun N | First ImpressionsNo complaints about this storage facility. Angelo and his crew were efficient and understanding of the twists and turns of my holiday weekend move. I recommend this business.
ELIZABETH D | Overall ExperienceClean Easy access
brigitte b | Overall ExperienceThe staff were very helpful during our move!
Erica B | Overall ExperienceThe whole process was a mess
Harrison C | First ImpressionsLarge number of UHAUL trucks stored near units prevented being able to lock the main access gait. Other than this, no concerns.
Christian W | Overall ExperienceThe uhaul employees were kind, helpful, and sympathetic with us despite being extremely busy. We would definitely recommend this location to others.
Erica B | First ImpressionsCustomer Service Agent was very professional throughout the process.
Cenobia A | First ImpressionsEfficient
christine p | First ImpressionsThe manager, I believe his name is Bill Fredericksen (sp?), was the rudest, most unprofessional person I have ever dealt with. I will NOT be returning
Matthew S | Overall ExperienceThe manager Angelo and the woman showing was very professional and friendly. Amazing how much it has grown and changed over the last 20 yrs. Used to be poorly staffed with 1-2 people and unwelcoming.
christopher h | First ImpressionsI have rented trucks here a few times this was the first time I rented Storage space. Employees are very helpful and would recommend this place for storage also
thomas a | Overall ExperienceExcellent team
RONNIE W | Overall ExperienceStaff very helpful and courteous
Debra E | Overall ExperienceConvenient and great experience
Mary H | Overall ExperienceReserved online, showed up & no units of that type available. 1 unit avail. Looked @ unit, already in use. Told to move into diff unit # & would update contract. NEVER DID, ended contract w/o notice.
Alexandra W | Reservation