Customer Reviews for U-Haul Moving & Storage of Malvern

Rating:

5.0

I was charged for safe moving which i didnt ask for. I called to dispute and spent one hour holding and was disconnected after holding for one hour

Rating:

5.0

We have always had good service at u-haul , that's why we keep coming back.

Rating:

5.0

On site parking area

Rating:

5.0

I did the pick up completely thru the app on my phone...fast and user friendly..I was able to skip the long line of people

Rating:

4.0

provide parking for those who can't get a ride there. Otherwise, good service and location.

Rating:

2.0

The location was fine, it was the rest of my u-haul experience that was lacking. I was not contacted prior to rental day as stated, had to call the central scheduler myself where i learned my reservation had been moved to a different location. This increased mileage but the rate remained the same. The truck had less than 10 miles of fuel in it. The overall failure to communicate, changing reservation details without notice and failing to compensate for the additional time and expenses that were incurred because of these changes resulted in a frustrating experience. At least when you had the $50 refund for not getting preferred reservation details it took the sting out if having to re-adjust your schedule and the increased costs.

Rating:

4.0

The online checking was clunky and I still had to wait in line to get my key.

Rating:

3.0

I requested a furniture dolly as well as a hand truck. When I asked about them, I was told they would see what they had. They piled up my blankets and hand truck outside the garage and never said anything esle. Online I was told by requesting it early, everything would be ready and loaded onto my truck waiting for me. The attendant most definitely was not interested in being bothered with getting me anything or providing any sort of positive customer service. Just wanted to get me out. Told me that the tank was full, but there was only 3/4 of a tank when I got in. I returned it full anyway. U-Haul has certainly lost a step from previous experiences I had years ago.

Rating:

4.0

Provide more staff.

Rating:

1.0

Not happy with money they charged for off office hours

Rating:

4.0

A reservation that I had received a canceled notification on was still in the system as an active reservation. This caused confusion and added time to my pick up.

Rating:

4.0

An easy, fast and all around good experience.

Rating:

5.0

Don't change a thing! Great service!!!

Rating:

5.0

Pickup was easy. Drop off even easier.

Rating:

4.0

When I returned asked if the railing on the trailer could be welded. Was useable, but I snagged my coat on the loose bracket.

Rating:

5.0

Great location for me. The person who helped me get the truck was great—Nice fellow. I would go back next time I need a rental.

Rating:

4.0

Truck had brake issues and wasn't the cleanest. Back of the truck had a smell of paint or some kind of solvent.

Rating:

4.0

Steering wheel was sticky. Back of truck wasn't completely cleaned out. Check in / check out process was great!

Rating:

4.0

I did not have any problems with the location. My problem is that I reserved a truck for a different location and I was notified the day of that I would have to pick up and drop off the truck at a location much further away. If I would have know that, I would not have reserved. It was very disappointing and made my day way longer than it should have been and cost me more money than it should have.

Rating:

5.0

The staff made everything seamless and they were extremely kind!

Rating:

4.0

I was told the truck was 3/4 full. It was only1/2 full and filled to 5/8, but was charged for gas when I checked out.

Rating:

5.0

I want to thank the staff in Malvern. There were many issues with renting our pickup truck. The staff was professional and made sure that our experience was awesome. I don't often need to rent trucks but when I do I already know where I will go.

Rating:

1.0

Fuel Mark which I was given was recorded as wrong and I didn't notice while taking it, got charged for that extra fuel

Rating:

5.0

Great inventory and everything looked well maintained and clean. Young gentleman, Drew, was very courteous, friendly and helpful. Thank You!

Rating:

4.0

The truck that we rented was old and the gas mileage was horrendous. It appeared that we were only getting 3-4 mpg. We rented a different truck a day later that was newer and fabulous. Same size 26'. The gas mileage was remarkably better.

Rating:

5.0

Easy drop off and contact free -- just hand the keys and receive final invoice via email

Rating:

5.0

The first vehicle I was given had a nail/screw in on of the tires that was not seen by those who check the vehicles. Maybe a more thorough safety review would be helpful. I had to return shortly after I left when I realized the tire warning was lit. I was given another vehicle which was fine.

Rating:

4.0

Communicate upfront that there is no parking available if you need to leave a car

Rating:

2.0

Understaffed. Had to unhook myself, then find personal to tell them. Was called next day asking when I was going to return trailer.

Rating:

1.0

I did not purchase a UHaul. Please email me at Andy.person@liu.edu the details of the purchase. This sounds like someone used my credit card for fraud. My cell phone is 516-637-7278. Please contact me. Thank you, Andrew Person

Rating:

5.0

Joe was very helpful. I didn't have to do anything. I rented a trailer and joe did the complete hookup for me. A total smooth and seamless process.

Rating:

5.0

Very friendly staff. Clean, nice office with bathroom!

Rating:

5.0

when I arrived I was told that I could not leave my vehicle. Instead I was told to park my vehicle in the parking lot of an office building near by. Uhaul did not have arranagement with owner of the building for people to park, but instead people were directed to park there at own risk of towing and what not. Just crazy approach to business , and customers. John Lynch

Rating:

1.0

Very unorganized.

Rating:

5.0

Quick and easy return experience.

Rating:

5.0

Parking

Rating:

1.0

The entire process was simply terrible. When I ordered my van online at a specific location, they changed the location and NEVER notified me of the change, nor asked for my confirmation. Additionally, it was clearly not the "closest" location to my original order. Next, I was told by customer service that since I checked in on the app, that I would just need to find the outdoor bin to locate my keys. This was completely false. I checked in on the app, but still had to go inside. I checked-in upon my arrival and located the van that I reserved. A few minutes later, I went inside to confirm and obtain my keys, but they literally gave away the van that I reserved/confirmed on the app. Then, they gave me another van that was wedged in between two other vehicles, and did not bother to help, so I was forced to a 22-point turn without bumping into the other vehicles. Not to mention, the passenger side mirror was cracked and then I had to manually adjust the gas/mileage on the app, because they gave me the wrong van. From start to finish, the process was backwards and it's clear that they have no systems in place. From booking, to the app, to the customer service, and to the overall experience, it was dreadful.

Rating:

4.0

Very nice people to deal with.Angelo deserves a raise!

Rating:

2.0

The employees were nice but they were an hour late. This was a real problem since my job requires to be on time.

Rating:

4.0

It was a night drop and they were closed.

Rating:

2.0

Store was supposed to open at 7am--manager didn't show up until 8:30 putting us way behind schedule I didn't get a final invoice e-mailed to me johnr@sterlingkitchens.com

Rating:

5.0

Easy to sign in, easy to access. Clear communication. I wasn’t happy about the overcharge for paying one or two days late when there was no invoice sent.

Rating:

2.0

When I arrived at 7:20am to pick up my truck the truck was parked in by other trucks. I had to wait about an hour before someone showed up and moved trucks. The condition of the truck was nasty. Dirty cab, spilled coffee everywhere. Front wheels wobbled back and forth. Wipers need to be replaced.

Rating:

5.0

Efficient and accurate. I was appreciative of how easy it was.

Rating:

2.0

Truck was dirty and wipers needed replacement

Rating:

4.0

Truck was beat but with the snow storm, it was good to not be charged for the extra days. But there wasn't communication of that until i called multiple times. The scheduler was rude about the snowstorm and told me “too bad” when asked about returning late. Two customer service reps were very very helpful but I only remember Jasmine.

Rating:

5.0

Streamlined procedures make for ease of use.

Rating:

5.0

UHaul of Malvern was able to accommodate me with both truck and storage rental in the midst of a very urgent move. They were even able to help me with a last minute change in the rental details. The entire staff was helpful and made themselves available to assist when needed. Thank you UHaul of Malvern!!!!

Rating:

3.0

We reserved a 10x10 unit and unfortunately when we arrived with all of our things we were storing, we were told there was no 10x10 units available. We were not notified of this prior to arriving with our Uhaul truck full of items we planned to store in a 10x10, and we had to make multiple trips to take things back that could not fit in the 5x10 unit we were given. The staff was very friendly and accommodating - so no issues at all with the service.

Rating:

3.0

Angelo, I know we all can have a bad day, unfortunately for me your man seemed to be having a bad day while I myself was having one of the worst days of my year.

Rating:

5.0

We rented a 10x10 unit. Staff was fantastic and explained everything in detail. Couldn’t ask for a better experience.

Rating:

4.0

none

Rating:

3.0

The 2 bearded men that were there were unpleasant! Arrogant almost condescending! Can someone in higher management teach them customer service please!! Good business is repeat business..

Rating:

5.0

Easy. Nice. All employees were friendly and helpful.

Rating:

1.0

Angelo made the entire experience difficult. Very bad experience. Would like to speak with district manager or higher. Cam Cloeter 9089-310-8680

Rating:

5.0

Angelo and Harry were very nice and professional.

Rating:

2.0

Storage unit was fine, but the commuication between the website and office does not exist. I spoke to two office staff two months in a row to put me on auto-billing --- I was charged later fees each time because they didn't do it. Then when I checked out, I used the website because clearly the office staff didn't follow-though. Guess what, my check out was not processed. I stopped into the office just to confirm, and he had to do it manually. Why waste my time.

Rating:

5.0

Thank you

Rating:

4.0

good experience; good staff.

Rating:

4.0

Great location

Rating:

5.0

Everything went Great, So helpful thank you..

Rating:

2.0

The staff was friendly and nice. However, there was a ton of dust and insects all over the furniture and there was mold growing on a couch stored here... good storage for non-cloth items.

Rating:

5.0

Thank you for taking care of my business quickly.

Rating:

5.0

No complaints about this storage facility. Angelo and his crew were efficient and understanding of the twists and turns of my holiday weekend move. I recommend this business.

Rating:

4.0

Clean Easy access

Rating:

4.0

The staff were very helpful during our move!

Rating:

1.0

The whole process was a mess

Rating:

4.0

Large number of UHAUL trucks stored near units prevented being able to lock the main access gait. Other than this, no concerns.

Rating:

5.0

The uhaul employees were kind, helpful, and sympathetic with us despite being extremely busy. We would definitely recommend this location to others.

Rating:

5.0

Customer Service Agent was very professional throughout the process.

Rating:

4.0

Efficient

Rating:

1.0

The manager, I believe his name is Bill Fredericksen (sp?), was the rudest, most unprofessional person I have ever dealt with. I will NOT be returning

Rating:

5.0

The manager Angelo and the woman showing was very professional and friendly. Amazing how much it has grown and changed over the last 20 yrs. Used to be poorly staffed with 1-2 people and unwelcoming.

Rating:

5.0

I have rented trucks here a few times this was the first time I rented Storage space. Employees are very helpful and would recommend this place for storage also

Rating:

4.0

Excellent team

Rating:

5.0

Staff very helpful and courteous

Rating:

5.0

Convenient and great experience