Customer Reviews for U-Haul Moving & Storage of Millard Stonybrook

Rating:

4.0

The truck I rented smelled like smoke

Rating:

5.0

Nothing. Great experience. Team was very friendly.

Rating:

5.0

Quick and efficient return.

Rating:

5.0

The service was really great!!

Rating:

1.0

As I was pulling into my 11 am reservation at 86th and L st, I got a call saying the truck's power steering was down and they had a truck waiting for me at a different location across town. Being that this was already an inconvenience because I was on a very tight time schedule, the guy could tell I was frustrated and offered to discount the daily rate and the mileage. We get to the other location and when I try to get the truck they tell me I'm scheduled for 11 PM! The guy then spent 15+ minutes on the computer just to tell me I'm basically SOL, and he was not very nice about it. As I'm walking out the door, heated, he says Oh hold on I'm getting a call from my manager, oh it looks like we got one for you, then he proceeds to take me out to the truck that was sitting in the parking lot the whole time. The truck was great and I was able to get done what I needed to do, however I never ended up receiving the discounts as promised.

Rating:

1.0

Truck was very dirty ..pop bottles ,cigarette butts and lighter. Smelled horrible. Filled truck with fuel and hyvee and still got charged for fuel

Rating:

5.0

The trailer rental experience was good! Thanks!

Rating:

5.0

Last august and September we frequented this location and almost always left disappointed in the poor customer service. What a remarkable turnaround! Friendly and efficient!

Rating:

5.0

Everyone was professional, friendly and the process was quick and very efficient.

Rating:

5.0

You guys were great easiest and best more ever from start to finish

Rating:

1.0

Absolute horrible service, None of the employees knew how to communicate with each other. I got a call almost every morning asking if I was stealing the truck that I had rented even though I called and extended my rental the night before. Never will I ever use you all again. 10 out of 10 would not recommend to anyone especially this location in particular. Advertised as $20 a day ends up being $60 a day

Rating:

5.0

Every employee was friendly, professional and extremely helpful. Highly recommend!

Rating:

5.0

When picking up ubox one of the boxes latches was damaged and my lock wasn't on. Missing some items in ubox. Was charged storage fees when Ubox was emptied and returned. And was still charged late fees for storage fees when they did a reverse charge.

Rating:

5.0

I was in and out super fast, everyone was very polite.

Rating:

5.0

Excellent service

Rating:

5.0

Just keep doing a great job!

Rating:

5.0

You have a very helpful and cheerful staff at this location. This was my first rental and it went very smoothly. Thank you!

Rating:

5.0

Everything was in excellent condition. The staff was very friendly and helpful.

Rating:

5.0

Very easy to work with even from a distance.

Rating:

5.0

It was easy to get started and was in and out in less than 10 minutes getting my storage unit. The staff showed me how to access everything and pleased with how clean, easy and convenient everything was.

Rating:

5.0

VERY easy to work with. Price was perfect as this was for our Girl Scout cookies and taken out of troop funds. So having it affordable was also key. They made the whole process simple and efficient. Thank you.

Rating:

5.0

Great service

Rating:

5.0

The store is clean and organized and the young man who hooked up my trailer did an excellent job and was quite professional in appearance and attitude. Also, thank you for wearing a mask.

Rating:

4.0

Drop off was handled quickly and easily.

Rating:

5.0

I also had a very nice experience with the women on the phone who helped set up my rental. That was the best part for me. I was having trouble on line called and she was kind and helpful. So pleased!! Thanks !!

Rating:

5.0

Keep up the good work.

Rating:

5.0

The app sucks. Thankfully you were open when we picked up uhaul to get us going.

Rating:

5.0

Very courteous employees. They were helpful with pick up and return. Very accommodating to our needs.

Rating:

5.0

This is a great storage facility. I would have loved to continue renting but I had a previous unit at another facility that was closer to my current location so I combined the 2 our of convenience. The staff was friendly and always helpful.

Rating:

5.0

The loading video was very helpful and the trailer fully loaded pulled very smoothly

Rating:

5.0

We had great customer service!

Rating:

5.0

The staff at this location are friendly and quick to get the needs of customers met. I walked in the same day I needed a truck and I was able to get one without any issues. The truck was clean and much better maintained than one I rented (from a different location) a few weeks ago. There was a sticky spill mess in the cup holders but the seats and the back of the truck were in nice shape and the truck was easy to drive and maneuver and I felt safe in the vehicle. The men were quick to meet me when I returned the vehicle. Thank you to the staff at this location for being nice to work with and for being available when this customer needed assistance!

Rating:

5.0

Professional and friendly helped me with all aspect of the rental process

Rating:

1.0

We were locked out of the store and therefore unable to retrieve our key from the clerk at the front desk. However, he was present to watch us stand outside and freeze while trying to get him to come and talk to us. When he finally did unlock the door to assist us we were harassed for Uhaul having given us a truck that required him to move a vehicle in front of it. Not happy and will never rent from this location again.

Rating:

5.0

Been great both times we rented a trailer

Rating:

5.0

Very friendly helpful process was easy and fast. Fair price.

Rating:

5.0

Jeff was very kind and professional!

Rating:

5.0

Everything was as expected each and every time. Customer service is excellent as always. Had a truck and returned it the same day. Thank You U-Haul for the rental, again. I recommend this location to anyone that needs a rental.

Rating:

5.0

At this time I have nothing to add for making my experience any better than what I encountered.

Rating:

3.0

Switched storage units to a new company that is $45 less than yours for the same size and features. Its 6 blocks away so the same area. They also offer free first month and free moving truck. Consider lowering prices to get more business

Rating:

5.0

My only issue/inconvenience was that the trucks gas gauge was off, showing 3/4 tank at pick up, iI went to gas up, and gas went everywhere, still at 3/4 tank when full.

Rating:

5.0

Thanks you were wonderful. Very pleased with truck and performance of the Uhaul brand. Move is over and you helped us a bunch.

Rating:

5.0

One evening I spent an hour or more talking with a rep and getting my hitch appointment set up. It was long, I thought, but I understood under the circumstances. We weren't sure my particular hitch was even going to come in, but the manager did all he could to fit the job in my tight schedule.

Rating:

5.0

Good customer service and nice equipment

Rating:

5.0

Better telephone access to this branch. If no answer goes to national reservation queue and hold tome is 10-15 minutes. I'd rather leave local message and call back. Pretty frustrating to call and get national call center

Rating:

5.0

Not one thing... I rent from this location several times a year... I always leave pleased with your people, prices, and product...

Rating:

5.0

The young man that checked me was really nice and friendly, he even helped me unload an item from the truck and didn't hesitate when I asked him if he could help me. I'm not sure if he realizes how much I appreciated that, I was almost done and was running out of steam.

Rating:

4.0

Computer system slowed the check in process.

Rating:

5.0

Nothing Excellent service! This is the place to for storage in Omaha.

Rating:

5.0

6x12 trailer hitch leaked fluid all over my driveway overnight

Rating:

5.0

Ensure everything is working properly even though you rely on the previous customer to let you know when something isn't working properly maybe take a drive to check the truck out

Rating:

5.0

Problem with dropping off the truck using the uhaul site. Continued to not be able to see my location and would not allow me to proceed with the after hours return. Recommend you have the option to enter the location if your site is not working. I did confirm my phone was enabled to share my location

Rating:

5.0

This location was very helpful in my initial request and answering questions.

Rating:

5.0

Check engine light was on. Vehicle ran great. Otherwise no problems

Rating:

5.0

Really nice people to work with and rates are really fair..

Rating:

5.0

Everyone I had contact with at this location were fast and very friendly! Thanks for the excellent service!

Rating:

5.0

Great building, friendly staff.

Rating:

5.0

convenient automatic door access. plenty of carts available. ample inside parking yesterday as others were using facility.

Rating:

5.0

Thank you very much for making my storage experience as good as it can get.

Rating:

5.0

MANAGER,WAS SUPER HELPFUL,NICE GUY,VERY PROFESSIONAL,AWESOME PERSON,DEAN BARNES

Rating:

4.0

Was disappointed that the space I was told was available was in fact already occupied and we didn’t find that out until we got to the storage. Also, I felt as though other matters were more important than finishing my checking process - he was more concerned about helping another employee who was on the phone with a customer looking for mattress covers- he then got side tracked talking to a different employee about something out back. I was tired and hot and just wanted to move my stuff in

Rating:

5.0

I will tell everyone I know of the great experience and staff you have at the Stonybrook facility !

Rating:

5.0

The workers behind the counter made this experience outstanding. Sharp, attentive, and fast. This was my second experience here - no need to look anywhere else.

Rating:

5.0

Jeffrey the manager, Andrew one of his helpers and a woman, whose name I did not get, were all very efficient, knowledgeable, and eager to help. Really good experience and I’m sure I will use this U-Haul facility again.

Rating:

5.0

I wish I knew the names of all the people involved, but the manager and the two front desk women at the Stony Brook U-Haul have been outstanding. Helpful, considerate and very easy to work with. I will need another storage facility this late summer, and I will definitely use the U-Haul facility at Stony Brook in Omaha again

Rating:

5.0

I was given great instructions, shown where my lockers were, my truck rental was in great shape, the lockers were spotless.

Rating:

5.0

Jerry was so helpful and kind. We showed up with a nail in our tire and he coordinated to have it resolved right away. I definitely recommend.

Rating:

5.0

Very clean units. Staff very friendly and accommodating.

Rating:

5.0

Correction to Previous Review: I was mistaken in previously stating that 24 Hour Access was not available at this location. It is for an very reasonable monthly fee. I have always experienced exceptional and professional customer service, equipment rental, and moving supplies at this location. Great staff and the management has always been helpful and available to address any concerns, questions, or modifications when needed and their time and efforts are greatly appreciated.

Rating:

5.0

Danielle, the girl working at this location was extremely nice, helpful and personable.

Rating:

5.0

The only thing that didn't go well, was when the clerk demonstrated how to disarm the alarm I assumed that is was disarmed, however, when I opened the unit the alarm went off.

Rating:

5.0

This location would benefit from having 24 hour access to units.

Rating:

5.0

I feel bad because I dont remember her name But the lady yesterday who helped us out was super friendly and welcoming!! Super sweet gal.

Rating:

1.0

I didn’t sign a contract for a storage unite... why am I receiving this? I will never recommend uhaul to anyone ever again... pensky here I come!

Rating:

5.0

Secured, indoor storage at a great rate! Love the first month free promotion!

Rating:

4.0

The young lady (Danielle) who checked me in was very pleasant and professional.

Rating:

1.0

Old man with a grey beard is very disrespectful and rude. I was there twice and each time I seen his yell at customers. If He was my employee I would of fired him. His wife seems nice but he has to go

Rating:

5.0

Great staff, and clean storage units

Rating:

5.0

Really great facility and super friendly staff.

Rating:

5.0

Thank you! Remack’s

Rating:

5.0

Great customer service!!

Rating:

5.0

Very friendly, good experience.

Rating:

4.0

The staff is friendly and helpful. The only issue I have is pulling up to the loading door. It always has cones or cleaning supplies in the way which I have to move. Unit is clean and great, love it.

Rating:

5.0

They are new to this business, and still learning. But they were pleasant, helpful, professional and quickly worked through any issues.

Rating:

5.0

Facility is brand new and super clean. Employees were friendly and helpful. Glad we chose this facility vs any other!

Rating:

5.0

The staff was very helpful!

Rating:

5.0

Staff was very helpful!

Rating:

5.0

Jim is a great Manager to run the Stonybrook Facility. Make sure you keep him!