Excellent customer service. Quick and very helpful!
JOHN HCustomer Reviews for U-Haul Moving & Storage of Millard Stonybrook
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super easy and the guy helping me was so nice. All was great!
TAMARA BThe truck SMELLED so badly of SWEATY BODIES that I could barely stand to drive it. The back still had bits of stuff on the floor that was not properly cleaned out from the prior user. The ride was so jarring, I still hurt the next day. I rented a 10ft box truck. It says holds 'a studio apartment". We had to make 2 trips to haul a queen size bed, small dresser, 5 ft table and 6 chairs. When I called to book, I was told it can with 6 moving pads. He didn't mention that I would be charged $5 each. On the way out to the truck, I saw a package of what looked like 3 or 4 moving pads for $8.95. I was already running late so I did not go back to buy them. The manager was rude when I complained about not being previously told about the charge fir the pads. This low rate of $19.95 per day cost me almost $70 for just 30 miles at $1.29 per mile, plus the $10 of gas I had to put in it to bring it back to 1/2 full.
SUSAN CNicole, the driver/operator from the Omaha store, was awesome. She was flexible, professional, and showed excellent customer service skills.
Joel HAll is great In and out in 10 minuets 5*****
LON PEveryone was very helpful and friendly.
DUANE BVery impressive group of women working for U-Haul both in Omaha, NE and in The Dalles, OR. Extremely professional, responsive and dedicated. Got my box delivered a week earlier than expected.
Susan FHave the gas tank looked at because when filling it up gas was coming out of bottom of tru k. Also check front axle.
SANDRA AThe staff were friendly and prompt getting me the correct hitch and hooking up and disconnecting the trailer. I would come here again.
THOMAS BZach was the best person to work with in the world. He helped me out with my trailer lights. Great people person. He needs a raise.
DANIEL TI was charged for the safe tow coverage that I specifically declined when I rented via the app. The representative told me that there was nothing she could do and that I would have to speak with a manager to reverse the charge. I asked to speak with the manager immediately (Friday)and she stated that the manager would be back on Tuesday. This matter is still unresolved and I want the charge removed immediately.
Raymond CVery friendly staff who worked quickly to get me checked out. Well done!
RONALD SThis location was great, no concerns. However the pick up location for my truck was changed twice which would have been fine but I was NOT notified of the 2nd change so had to wait and drive around town to get the truck I was “guaranteed” by email. The staff at the first location was very helpful in finding me the truck I ordered but it was much less efficient than it could have been due to poor communication.
TUCKER VI recommend a repeat customer card. Would speed up check in and out. Maybe offer discounts to those card holders during slow seasons
ERIC SGreat facility. Outstanding location. Professional and friendly staff.
Nick K | Overall ExperienceAnswer Phone at the location during open hours. Getting transferred to an agent not local is not helpful.
PATRICK MDouble check to make sure customer receives all equipment rented! I paid for a utility cart ($8.00) that I didn’t receive.
Tina WEverything on this end went smoothly. Very helpful and friendly staff. The storage unit was clean.
Sara RThis move with Ubox from Schaumburg, IL to Omaha,NE was wonderful experience in each step of the move. Uhaul is the best moving company and everyone working there is very professional with and helpful above and beyond. They delivered the uboxes in Schaumburg without any hassle and took it the next day. I requested to hold the boxes for a few days and when I was ready to ship it, I had let them know. In Omaha, they delivered the boxes according to my schedule and picked it back up without my intervention. I will recommend Uboxes and I will them for my future moves. Thank you so much! You made this move way easier than I thought.
Balaji BWhen you want a great value and great service this is the place to come too. They are the best, timely check-ins and timely check-outs and outstanding customer service. They are always happy to lend and hand and the consistently provide prompt service and availability bar none. Hat's off to a great location and management.
SAMUEL HGentleman wearing eye patch upon check in seemed lazy. When filling out rental online told me the dolly would be in the trailer waiting, It was not when I arrived. Instead of him bringing it out upon me receiving the trailer he asked me if I could grab it in my way. It was in opposite direction of my vehicle. I then said no as the bed of my pickup was full of boxes and asked if he could. He replied no just pull up and grab it after.
TUCKER GGood availability of equipment, good assortment of moving items inside the store, friendly staff, clean, neat appearance.
ERICX SVery well organized. The manager was top notch. She cancelled my reservation with the previous location and quickly set me up with the trailer and equipment I needed. Her store was clean. I was on my way in record time.
Ronald VThese guys are rock stars. Very nice staff. Competent. Clean location with lots of last-minute retail items for the self-mover's needs.
GARY CMy Uboxes arrived infested with mice.
bob bPeople at the store did a great job setting up all that was needed to get the job done ,was done in 1 hr perfect!
mark lVery helpful staff
Cynthia P | First ImpressionsEasy, fast and orofessionsl service
YOURI PInside the trailer was dirty and I had to sweep it out and the lights flickered all night on a long trip.
SEAN SChecking was easy. Personnel promptly met me at trailer and hooked it up.
CHRISTOPHER KSuper polite employee!! He was busy but you would’ve never known. Had only been there a couple months but was very knowledgeable.
BRENDA CNothing, the rep that helped check me in was great. I needed a new ball hitch and he found the correct size and installed it for me. I always rent from this location and have a small storage unit there as well, very happy with this U-Haul.
DEREK HWas perfect
THOMAS PYoung man at the counter was fast and very nice. Got me going in a hurry. Same person checked me back in and again, fast and nice.
PATRICK MEfficient process. Was in and out quickly for picking up and dropping off a trailer.
RONALD MThe purrrrrrrrrfect
BRENT KI don’t know why you need a scheduled pick up date to be listed when we have the container. Have an option to leave the pickup date blank and send reminder texts to reply with a pickup date when ready. A miscommunication where the day before pickup arrived, got the text, called the operator to push the pickup back a week, they came the next day to get the box anyway, and now they will have to bring it back and get it again when we are done.
Brandon BVery customer oriented, I will use again and recommend to others.
GARY PI don't think I could have had a better experience. Walked in to rent a trailer. Service rep was available to answer questions and get us setup promptly. Returned a few hours later and was helped by a second rep. He took care of us and helped fill a couple propane tanks too.
BRENT HGreat service easy to rent.
ROSS CEasy dropped off they checked the truck - didn’t even have to go back in - emailed our reciept
JERRY Gthe comunication was great and the staff was very helpful and friendly.
Chandra C | Overall ExperienceThe entire experience was perfect. I will use you again. Thank you!
Abra PBest group of employees around.
John B | Overall ExperienceExcellent processing rental agreement and processing out!
JEFFREY BVery fast, courteous and answered all my questions.
DONRAY WThe only issue I had had nothing to do with the pick up or the drop off location. Unfortunately, I had an issue with the vehicle specifically the drivers door mirror. Somehow the mirror came loose in the beginning of our trip and I was forced to find an auto parts store to get the proper tool to tighten the driver‘s door mirror, but other than that, the trip was OK.
DAVID CStaff was very polite even though I was running late and showed up close to closing time!
GALILEE GJust keep checking enough pads are available. You did for us. Thanks
marcy aReally appreciate the service.
GENENNE DGentleman who helped unhook trailer was great.
Nicholas KFriendly service, variety of trucks to choose from. The truck we used could definitely need service done it to. Pulled to the left.
JOAN PThe actual front door entrance was hard to find. I ended up wandering around the storage unit area looking for someone before I left and found the actual entrance.
Stacy KSo fast and efficient! I absolutely loved the drive thru return process! Great job, U-Haul! 👏🏼
BILLY YStop sending surveys. And figure out a way to quit sending me so many emails. I think this is the 6th.
BRIAN LI honestly can't think of anything. I've used this location multiple times because the experience is always great.
Jammie HU-Haul is always efficient, clean, and provides good customer service. Will continue to use U-Haul for all of my moving and storage needs.
Caitlin K | Online Move InThank you.
Charles P | First ImpressionsAlways felt safe, temp control was perfect and it was a very convenient location for me. Everyone that helped me several times at this location were always nice and helpful. Wouldn’t store anywhere else.
Cori H | Overall ExperienceWill continue to use in the future!!
STEVEN A | Overall ExperienceThe entire staff i delta with were all very friendly, knowledgeable and caring. Thank you all very much
ANDREW E | Overall ExperiencePrices are good, its climate controlled you can get in after hours whats not to like
Jason P | Overall ExperienceThank you... now I am down to just one unit. You guys have been great.
James Z | Overall ExperienceNoticed like a homeless man ( of course I’m not sure ) but very suspicious character on Nov 27 around 9:30 or 9:45
Donna H | Overall ExperienceI would use the facility again. The price was good and it was close to home and easy to get to.
Kay H | Overall ExperienceI had no issues while I had a storage unit. The only thing I would recommend is fixing the door on the south side of the building for easier access for moving in or out if having a storage unit on that side
Charla L | Overall ExperienceStaff was wonderful! Made our move very easy! Appreciate them!
amy a | First ImpressionsYou do not prorate the month.
Brigid C | Overall ExperienceKay Lynn was amazing ans I did apply
Kelly b | First ImpressionsVery clean facility and helpful staff. Felt safe and secure. Definitely would recommend your facility to others.
Jennifer w | Overall ExperienceThe staff were very helpful polite and knowledgeable I thank you for the awesome staff at this facility
SYLVIA C | Overall ExperienceThe guy behind the counter clear hates his job and people and does not care at all about helping anyone. He just stared at me as I asked a question. It took me asking 3 more questions for him to say he didn’t know how to do that and he’d get someone. He said the same thing to the person in line behind me. He didn’t seem like he cared at all about learning his job.If it wasn’t for the woman that came out of the office I wouldn’t have stayed or rented from this place I’m not sure why they’re keeping this guy around.
Nicole K | Online Move InI was amazed after 3 1/2 years of my items in this storage unit there was minimal dust.
Pam K | Overall ExperienceAccess was easy and customer carts great
SAMUEL B | Overall ExperienceGreat place for storage clean well maintained and a hy-vee across tge street
John M | Overall ExperienceI’m not sure why the circular lock was required. I hate the lock that we bought from you, but eventually I figured out how to work it. Other than that, I loved everything about this experience. It couldn’t have been more convenient and safe.
Deanna D | Overall ExperienceGood job
Jeffrey S | Overall ExperienceThank you for all your help!
Patty F | First ImpressionsI would like to thank the friendly staff for all of their assisstance. It made moving that much LESS stressful for my family and i. My youngest son had fun everytime we went to get stuff from storage, he calls it "the tunnels". He will miss going to our storage unit, Thank you!!!
Heidi W | Overall ExperienceEvery single crew member was amazing. And they met all of my needs. I will definitely recommend their services, to all of my peers. They were very polite inclusive and always willing to help you with the smallest details too. Excellent team.
Magdiel S | Overall ExperienceOur experience with this UHaul location (and the location in Midlothian, TX where we moved from) was great! We used Uboxes to facilitate our move. The procedures and expectations were clearly explained and the staff were both friendly and helpful. I will use Uhaul in the future. I would suggest revamping your software (get input from your staff) because there were a few clunky moments due to some inconsistencies in how the software behaved. It didn't cause huge problems but could have. Fortunately, your staff are really smart and got it fiugred out!
Monica W | Overall ExperienceThe cleanliness and ease of access is amazing. The unit was spacious and everything about the entire process was wonderful.
Todd A | First ImpressionsThe young man was very helpful He had to explain everything He did a nice job
NANCY W | First ImpressionsGreat job...
kenesha M | First ImpressionsGood location and large clean environment.
Keith M | First ImpressionsVery nice staff. Very clean and well organized. I would definitely recommend to anyone
Jamie G | Overall ExperienceSo far so good.
Jessica O | Online Move InThe staff was so kind and helpful. The young man that helped me was so polite. He was patient with me and I really appreciated his help!
Shelly K | First ImpressionsThe staff at the front were so nice. Especially the gal with the green hair! Loved her. She was quirky and fun! This was my first time ever doing this and I was able to complete everything successfully with all the team's help and making me feel confident about what I was doing. The carts in the move in area were so nice and pulling the truck in the garage was helpful!! It was an amazing experience. I just wish there were trash cans around lol :) we had some stuff to throw away from dinner and couldn't find any in there! Other than that, it was great!!! I am thankful for the 1 month free storage we are getting, too!
Emma J | First ImpressionsGreat staff and always there to assist customers. Good location and clean facility.
Samuel H | Overall ExperienceI absolutely appreciate the help and advise. I have been recommending this spot to everyone! Thank you guys!!
Heidi W | Online Move InThis location is well maintained and customer service is above average. The climate controlled storage and pull up enclosed parking to load or unload is a real plus and overall availability of trucks and trailers and equipment is above average.
SAMUEL H | Overall ExperienceGood location and good customer service. Staff member assisting with reservation was patient, prompt, and professional. She offered additional services and products for my move-in, provided needed information for access and was respectful of my time by getting me in and out in a timely fashion. Only inconvenience is that 24-Hour access requires manager approval and access to manager may not be possible at the time of move-in.
Samuel H | First ImpressionsGreat
murriel c | Online Move InEverything was great. I did think for most of my time that I was able to stay in my unit as long as needed if I got in before 10pm (oops!). So one thing is I'd have liked 24 hour access so going there after my evening shift would fit my schedule.
Gina T | Overall ExperienceThe nicest cleanest storage facility. Inside drive in unloading is incredible! Staff is great to work with. Rented small truck as well. Excellent service and price
Kevin W | Online Move InAlways clean. Very secure and reasonably priced.
Dena D | Overall ExperienceVery nice place and friendly people easy to work with.
Gary V | First ImpressionsVery helpful staff
CYNTHIA P | First ImpressionsI only required the unit for a short period, but it fit all of my needs.
Adam H | Overall ExperienceMy storage experience was seamless from move in to move out. I encountered no problems during my time . Generally, U-Haul does a great job of keeping its customers happy.
Nana A | Overall ExperienceSaid there'd be a lock in there but there wasn't but other then that it's been great. Really like it. Door alarms are a little loud but I'm sure it's a safety thing.
Christin S | Online Move InI didn’t get the lock I was told I’d get. Fortunately I had one with me that I could use.
Paul H | Online Move InStaff always seemed irritated when i had questions Access was limited because of hours Unit leaked water inside
Jessica H | Overall ExperienceI was impressed by the kindness of the young man who assisted us. He was was kind and welcoming
LINDA C | First ImpressionsEveryone was so helpful. We rented equipment from there all the time. The staff is always so helpful. I hated to give up our storage unit but we're downsizing. Everyone there felt like family. But the kind of family you liked.
Deborah D | Overall ExperienceBeautiful facility! The unloading area is air conditioned and has dollies available. It is secure. It’s tricky backing out of there with a trailer, but it’s doable.
Deanna D | First ImpressionsThe perfect place for storage. Covered unloading and plenty of dollies.
Deborah M | Overall ExperienceI couldn’t have asked for better help yesterday!!!!! A task that I kept putting off..I thought would just be “Ugg” to say the least—turned in to a most helpful experience! Everyone at U-Haul just jumped right in-to help with their good expertise! Everything set up so efficiently & up to date. They really wanted to help!!!!! They were great at working with the movers. And the Movers helped me figure out a good way to go about all this!!! Like knowing how much stuff would fit where etc. & together we figured out a good plan. So my world feels better today! Because I had good help on this “Ugg-I don’t want to do this job” Thanks to all of you!
Sharon C | First ImpressionsI’ve rented Uhaul trucks for several years now to pick up Girl Scout Cookies at the beginning of cookie season, this is the first year we took advantage of using a storage unit. I want to thank the cleaning lady, all my parents were very surprised on how clean the building was, she does a great job. It was very easy to get into the building for us to load and unload cookies into our unit, we liked having access to the carts and being inside out of the cold weather. After talking to other leaders and parents, we’ve all agreed to use Uhaul again next year during cookie season. Fingers crossed we can have the same unit. I also want to thank all the employees we encountered, they were all very helpful and always let us know they were locking the sliding door. Thank you for making our experience so easy.
KAREN S | Overall ExperienceMoved out early.. Then found out that you did not pro rate the rent paid. This mean you are in most cases double renting the units. In the future will not close rental unit until the last day.
Stephen M | Overall ExperienceWe should have 24/7 access to our unit
Jordan J | First ImpressionsThey made everything so much easier. Truck was ready and things went smooth.
STEVEN D | First ImpressionsZach & Bobbie very helpful, informative & friendly. If ever I need to store again, will use this particular facility. Thank you.
cori D | Overall ExperienceVery friendly every time I come in.
Jim m | First ImpressionsI thought i had completed my online reservation but when i had called on sunday to find out if theyd stay open til i got there and if she had my reservation (i found out at 435p they close at 5 and I was coming from Benson, my movers were late or we'd have been there by 430), the rep said she didn't have my reservation. She said she could get me the unit I was looking for but it had to be in person. I RUSHED to get there and missed by 2 minutes. When I got a 2nd arrangement for the movers to help on Monday, things settled and I tried again Sun night to reserve a unit online, it fully completed for a 10' by 10'. I got a text giving me 2 unit numbers and an access code. Why couldn't the representative have done it over the phone?? I had to pay movers again to help in the morning, I had to buy a lock for the truck overnight, i had to have my aunt drive back to Omaha again to help me return the truck to Maple st after the movers finished the Monday, and pay for the additional day with the truck. Not fun, but worse when ya have a 4 and 5 yr old with you too. Plus, when I scoped out the unit numbers to see why it gave me two, it was giving me two 5' units which was not what i requested. So when we got there Monday I had to talk to the front desk so he could correct it. The proper unit was available so why did it give me two wrong ones? Even if i had completed the online reservation for Sunday, we would have gotten there and not had the correct size unit , even though the lady working that day said there was one available. So while it's great to be able to do it outside office hours, if you arent given the unit you want when its actually available, its not great. And again, it appears the rep couldve helped me over the phone Sunday and spared a bunch of hassle. Otherwise, the facility is clean and welcoming, plenty of carts and entrypoints.
Gina T | Online Move InThis was my first experience in using a storage facility and I can honestly say that I am extremely pleased with the whole experience. I will certainly use U-Haul services again in the future if and when I should need to.
Rick B | Overall ExperienceWe had a great experience!
MARCELLA L | Overall ExperienceVery clean place
Massoud R | Overall ExperienceI'm really disappointed with the rodent poison that has leaked out of the container onto the floor of the storage unit. Also, if you're going to advertise this unit on-line for $44.95, then I shouldn't be shocked to discover it's $79.95 after I've signed the contract. That's not right.
Michael G | First ImpressionsYou woke me up at 7:30 about q place I haven't seen since I booked it on line. Don't you think you should give the renter a chance to actually use the facility BEFORE your survey. It's just like an app that wants you too rate your experience today when you signed in 10 seconds ago. I gave low ratings because I DON'T KNOW TYEY!
Susan C | Online Move InVery understanding, friendly and helpful. They make a stressful experience a little easier.
Edward G | Overall ExperienceI dealt with all the staff there and they were all exceptional. Very helpful and very friendly. The only reason I had to cancel my locker was because I moved out of the State. Even Denise who maintains the lockers offered to help me pack my items and Jeff Manages the place perfectly. Mike
Michael M | Overall ExperienceNeat, clean and convenient. Thanks
richard o | Overall ExperienceThe service was great there was no aux cord portal in the uhaul to listen to the gps loudly so you constantly have to look down at your phone and that could cause a potential accident i just wish the dash had a screen for the gps map its one thing to worry about the care and safety of the uhaul but to keep taking your eyes off the road to look down at your map this could be made easier
Marcus H | First ImpressionsI moved from Colorado to Nebraska ,Made a reservation for U-Haul truck and storage. Pick up the truck on July 22 , Call on July 21 to confirm to move my stuffs in the storage between July 24 and July 25 , Customer Service say OK and on the website say it will hold my reservation for seven days but when I get there on July 25 my storages reservation was all been canceled.
Alexander C | First ImpressionsI was upset to learn that the size of unit I reserved online was not available when I came in on the correct day to retrieve it. It is not fair to tell a customer that they will have a 10x15 unit, and then day of it not be available and have to combine other units to get the same square footage. When I reserved it online, I expected it to be available. The attendant was not very empathetic, and blamed corporate that they don’t check if it’s available. He said it’s only square footage they could guarantee, not the exact unit. It felt like this happens frequently. I feel like that is a poor business model, what is reserved should be what is gotten. I was in immediate need of the unit that day as I needed to be out of my house and had all my family lined up to help, so I had no choice but to move forward. If I had more time, I would have taken my business elsewhere. Very unprofessional and with low integrity.
Amanda J | First ImpressionsThe worst experience I have ever had. We are brand new to this state and never done a Uhaul storage before and I would never do it again especially at this location. ABSOLUTELY HORRIBLE customer service and the personnel was so beyond rude. At one point the worker (Mr. Large and in charge) picked up the phone and pressed 3 buttons and faked that he called a different Uhaul location for us. We ended up not using this location and losing out on our free month of storage and spending $250 on a different storage unit. So disgusted with this place!!!
Lauren L | Overall ExperienceGreat staff
Nosawema I | Overall ExperienceStaff was helpful but rushed, didn't do facility tour as mentioned, had to go back to ask for a second card which was mentioned but not provided, and agent didn't inform us about the different types of locks available for purchase. We paid using a prepaid card, and the transaction had to be canceled out to switch to a different lock...which has now tied up funds waiting on that to be refunded
Tammy D | First ImpressionsExcellent staff
Chad T | Online Move InClean, friendly & fast.
DAVID P | First ImpressionsI explained that I was in a tough spot with needing to move items due to a fire at my previous storage facility. The associate was so understanding and friendly. The staff seems so happy to help.
Tonya A | First ImpressionsOur only issue was the garage door opener broke and we had to leave the truck in it, thankfully we had another vehicle there with us to get out and get home.
Amanda H | First ImpressionsThis is a very well maintained facility. As a woman, I had no fears in entering the facility at any time of day to take care of business as I knew it was secure. The ease of being able to load, store and maintain my belongings was wonderful. I will recommend your facility to anyone needing such accommodations in the future.
Teresa W | Overall ExperienceThe person who helped me was extremely helpful and very knowlegable. It was a great experience.
Roxanne m | First ImpressionsFlawless experience
Robert R | Overall ExperienceVery nice facility!
BRENDA S | Overall ExperienceFriendly and professional staff
Kathy M | First ImpressionsThe customer service at this location is excellent! We have recently rented a truck and just finished up with 2 storage units. The staff was always helpful, very friendly, and patient with my questions. The storage units were immaculate and well lit, the drive in area is a great option during rainy/cold weather. I will always be a U-Haul customer!
Phil C | Overall ExperienceI had reserved with another company, showed up at the other storage location, during business hours, and couldn't get in. It was 3 pm, the office door was locked with a sign that said retuning at 9:30. Made several calls, went to voice mail every time. I was making a long distance move, drive most if the night and the very last thing I needed was the other storage company to be a no show during their own business hours. The moving crew showed up at 4 (found via uhaul, btw) and I called Uhaul. Got a live person, made the reservation, and high tailed it over to Uhaul. Got the unit and everything unloaded in less than 2 hours. Bonus points, was also able to change the drop off location of the truck at no additional charge. On move-in and drop off, great service all round!
Jeanne V | First ImpressionsThe representative was fast, knowledgeable and a great attitude.
Mark L | First ImpressionsJeff and Mark did an excellent job of making the move in process efficient and convenient. 5 stars!
Jared S | First ImpressionsLoved using Uhaul so much better than the other storage place we used. Couldn’t be happier with the place.
Cathy M | Overall ExperienceThis facility is BEAUTIFUL, extremely clean and the staff is so helpful. I will definitely be recommending it to friends and family
THERESA F | Overall ExperienceI made a reservation for a particular size of trailer and storage unit, but both were unavailable.
Tyler M | First ImpressionsThe young lady who helped me at the Millard Stonybrook location was wonderful. She was extremely patient with all my questions, showed me our unit, and explained everything in great detail. She was helpful, patient, and kind. On a related note, the facility is clean and well cared for.
Phil C | First ImpressionsIt was a great storage facility with easy access. The employees that I dealt with were very helpful and friendly. If I have a need for a storage facility again, you would be at the top of my list.
RODNEY B | Overall ExperienceSuper, easy, clean and efficient service.
Tina W | Overall ExperienceVery helpful staff, great layout options for storage, convenient, very reasonably priced. Love the ability to unload inside
Tamara L | First ImpressionsI was supposed to use the 135th and Millard avenue location but was sent to your location because the 135th location did not have a storage unit and couldn't find my reservation. The person at your location found my reservation immediately and was able to help me out which I very much appreciated.
RODNEY B | First ImpressionsEnjoyed my experience with this facility and staff. Thanks
GREGORY D | Overall ExperienceCan’t really rate much yet, have not moved anything in yet
Beth H | First ImpressionsVery kind answered all questions
BROOKE A | Online Move InMy unit was not ready for move in. I had to go to the front desk to get lock and card.
Shannon H | Online Move InVery easy to work with even from a distance.
John M | Overall ExperienceIt was easy to get started and was in and out in less than 10 minutes getting my storage unit. The staff showed me how to access everything and pleased with how clean, easy and convenient everything was.
austin b | First ImpressionsThis is a great storage facility. I would have loved to continue renting but I had a previous unit at another facility that was closer to my current location so I combined the 2 our of convenience. The staff was friendly and always helpful.
Dawn H | Overall ExperienceSwitched storage units to a new company that is $45 less than yours for the same size and features. Its 6 blocks away so the same area. They also offer free first month and free moving truck. Consider lowering prices to get more business
KAREENA T | Overall ExperienceThe young man that checked me was really nice and friendly, he even helped me unload an item from the truck and didn't hesitate when I asked him if he could help me. I'm not sure if he realizes how much I appreciated that, I was almost done and was running out of steam.
Dawn H | First ImpressionsGreat building, friendly staff.
Paul S | First Impressionsconvenient automatic door access. plenty of carts available. ample inside parking yesterday as others were using facility.
Steven C | First ImpressionsThank you very much for making my storage experience as good as it can get.
Kendan G | Overall ExperienceMANAGER,WAS SUPER HELPFUL,NICE GUY,VERY PROFESSIONAL,AWESOME PERSON,DEAN BARNES
Dean B | Overall ExperienceWas disappointed that the space I was told was available was in fact already occupied and we didn’t find that out until we got to the storage. Also, I felt as though other matters were more important than finishing my checking process - he was more concerned about helping another employee who was on the phone with a customer looking for mattress covers- he then got side tracked talking to a different employee about something out back. I was tired and hot and just wanted to move my stuff in
Maria S | First ImpressionsI will tell everyone I know of the great experience and staff you have at the Stonybrook facility !
paul h | Overall ExperienceThe workers behind the counter made this experience outstanding. Sharp, attentive, and fast. This was my second experience here - no need to look anywhere else.
Vicky M | Overall ExperienceJeffrey the manager, Andrew one of his helpers and a woman, whose name I did not get, were all very efficient, knowledgeable, and eager to help. Really good experience and I’m sure I will use this U-Haul facility again.
Vicky M | First ImpressionsI wish I knew the names of all the people involved, but the manager and the two front desk women at the Stony Brook U-Haul have been outstanding. Helpful, considerate and very easy to work with. I will need another storage facility this late summer, and I will definitely use the U-Haul facility at Stony Brook in Omaha again
Vicky M | Overall ExperienceI was given great instructions, shown where my lockers were, my truck rental was in great shape, the lockers were spotless.
Jason M | First ImpressionsJerry was so helpful and kind. We showed up with a nail in our tire and he coordinated to have it resolved right away. I definitely recommend.
Bonnie S | Overall ExperienceVery clean units. Staff very friendly and accommodating.
Jon M | First ImpressionsCorrection to Previous Review: I was mistaken in previously stating that 24 Hour Access was not available at this location. It is for an very reasonable monthly fee. I have always experienced exceptional and professional customer service, equipment rental, and moving supplies at this location. Great staff and the management has always been helpful and available to address any concerns, questions, or modifications when needed and their time and efforts are greatly appreciated.
Samuel H | Overall ExperienceDanielle, the girl working at this location was extremely nice, helpful and personable.
John R | First ImpressionsThe only thing that didn't go well, was when the clerk demonstrated how to disarm the alarm I assumed that is was disarmed, however, when I opened the unit the alarm went off.
Christopher S | First ImpressionsThis location would benefit from having 24 hour access to units.
Samuel H | First ImpressionsI feel bad because I dont remember her name But the lady yesterday who helped us out was super friendly and welcoming!! Super sweet gal.
Tatyana T | First ImpressionsI didn’t sign a contract for a storage unite... why am I receiving this? I will never recommend uhaul to anyone ever again... pensky here I come!
Matthew F | Overall ExperienceSecured, indoor storage at a great rate! Love the first month free promotion!
morgan h | First ImpressionsThe young lady (Danielle) who checked me in was very pleasant and professional.
Skye B | First ImpressionsOld man with a grey beard is very disrespectful and rude. I was there twice and each time I seen his yell at customers. If He was my employee I would of fired him. His wife seems nice but he has to go
Oscar D | Overall ExperienceGreat staff, and clean storage units
Allison P | Overall ExperienceReally great facility and super friendly staff.
Travis F | First ImpressionsThank you! Remack’s
Robert R | First ImpressionsGreat customer service!!
Allison P | First ImpressionsVery friendly, good experience.
Bryon H | First ImpressionsThe staff is friendly and helpful. The only issue I have is pulling up to the loading door. It always has cones or cleaning supplies in the way which I have to move. Unit is clean and great, love it.
Cathy M | First ImpressionsThey are new to this business, and still learning. But they were pleasant, helpful, professional and quickly worked through any issues.
Allen G | First ImpressionsFacility is brand new and super clean. Employees were friendly and helpful. Glad we chose this facility vs any other!
emily d | First ImpressionsThe staff was very helpful!
Richard W | Overall ExperienceStaff was very helpful!
Richard W | Overall ExperienceJim is a great Manager to run the Stonybrook Facility. Make sure you keep him!
Robyn T | Overall ExperienceI was greeted and helped by Angel, she was AMAZING!!! Her customer service skills, proactivity, friendliness, and knowledge makes me want to be permanently a UHAUL customer. Thank you!
Maria R | Overall Experience