Customer did not leave a comment.Theodore C.
Customer Reviews for U-Haul Moving & Storage of Murrieta
Murrieta, CA 92562
(On the Corner of Jefferson and Los Alamos just south of Murrieta City Hall)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience at this location was really exemplary of efficient, responsive and on-time customer service, including very quick and convenient drop off.PETER H.
Customer did not leave a comment.Jennifer W.
I've rented a trailer 2-3 times. In/out faster than the industry's standard..... McDONALDS. HAHAHA Iealize in these economic times staffing can be an issue. That said....job well done. I think my service man was Tim.... I'm bad with names. But that doesn't reflect the outstanding work he performed. JonesMITCHELL J.
Customer did not leave a comment.David G.
Customer did not leave a comment.MARIA D.
Customer did not leave a comment.Michael B.
the truck was really dirty/muddy outside and inside the floors had candy wrapper, dead french fries under the seat, and lots of hair on the floor & seats (animal short hair). I hand washed the truck and cleaned the floors before I took it back; didn't want anyone else to get it that way. I've never rented anything before that was dirty but I was in a bind (another contract I had failed to provide a full-size pickup) and you guys were the closest location and had the full size bed i needed. Check in was great - super easy, and Tim helped me with rental, very courteous & professional. Next time, not messing with Enterprise! Going straight to you guys!LISA W.
Customer did not leave a comment.Sandy P.
Customer did not leave a comment.GREGORY M.
Customer did not leave a comment.Jimmy L.
easy and quick.Bonnie L.
Customer did not leave a comment.Algie P.
Customer did not leave a comment.MARIA S.
Everything was great from checkout to check-in. Very satisfied.JERRY S.
Customer did not leave a comment.Anthony D.
Have vehicles inspected regularlyADAM B.
Customer did not leave a comment.Marci T.
Customer did not leave a comment.Brandon F.
They need to wash the truck and clean the interior better than just wiping downChristopher F.
Customer did not leave a comment.Laurice W.
Staff seemed slow to recognize when customers were lined up at the counter. Maybe they were short-handed? Several of us were waiting over 10 minutes before we were acknowledged and helped.Brent S.
We loved it, great customer service and thank you for everything.LOUIS M.
Customer did not leave a comment.Ronald D.
Trailer was extremely dirtyDAVID L.
Inside of the storage unit smelled musty and faintly like dead critters. Other than that the facility was clean and niceBrent S. | First Impressions
Customer did not leave a comment.EDGARDO M.
Customer did not leave a comment.Henrietta G. | Overall Experience
I always have a pleasant experience with U-haul employees.RICARDO G. | Overall Experience
Customer did not leave a comment.TERRY W.
Keep up the good serviceGILBERTO G.
Great service every time I've come to this location! Thank you for being so awesome.SPENCER H.
When I went to pick up the trailer there was 1 person at the counter and so I had to wait a long time. He printed my contact and didn't ask me any questions about damage coverage. The trailer was not swept out. I swept it out before returning it. When I returned it there was not anyone checking in and so after waiting 15 minutes I drove it around and dropped it myself. When I went inside I explained what happened and they just said they were busy. Of course everyone there came in after I did. When the guy came to check the trailer he check the wrong one. I showed him the correct one. I did not receive my email receipt. I more than likely won't be renting there anymore.MICHAEL B.
Customer did not leave a comment.DANIEL C.
Customer did not leave a comment.DEMPSY C.
Very easy processAlbert H.
I'm very pleased. Keep up the good work.Patricia E.
Everything was great!RHONDA C.
Very helpful personal good experienceMichael B.
Everything went smoothly.Stanley C.
The ash tray had ash in it smelled like smoke in the cab even is said not smoking on the window. Also the listed price is not what you pay they add mileage in later so my rental for the day cost me $60.00 plus fuel.RUBEN A.
Overall the worst service ever ! Clueless, incompetent, and irritating. The staff needs to better understand how to use the computers. They also need someone to light a fire under their ass. It would be nice if the service counters were not hidden behind racks of impulse purchase items. It is obvious staff care about two things - payday and quitting time. It is a good thing you don't have a serious competitor. Your business is fat and lazy.Larry E.
Customer did not leave a comment.STEVEN G.
Can't think of anything. Thanks!BERNARD D.
Great customer serviceDEBRA T.
Customer did not leave a comment.Tyrone H.
Customer did not leave a comment.LINDA J. | Overall Experience
Great people at this facility. Of high praise, are Alex, and Tim. Alex makes me want to use no other company except U-haul.Timothy I. | Overall Experience
Customer did not leave a comment.John G.
Customer did not leave a comment.Timothy I.
Customer did not leave a comment.Diego J.
Manager and staff are always helpful and the storage facility is nice and clean and climate controlled. I had my things at another facility that was outdoors and the layers of dust that accumulated was awful.Linda J.
Customer did not leave a comment.THERESA V.
I ordered a trailer hitch on 2/22/21. i was told it would take three days to arrived i've called back a few times and keep getting the run around. as of today 3/19 my hitch still has not arrived to place on my vehicle.Almore C.
Customer did not leave a comment.Marc B.
Customer did not leave a comment.Eugene S.
The associate that helped me while returning the trailer admitted that the U-Haul was aware of the issue with the straps for the tires not fit many vehicles? Why is U-Haul not rectifying the situation?LESTER M.
The girl that helped us, you can tell she was not happy to be there and she was very monotone and dismissive.Ryan D.
Everybody was very friendly and helpfulEARL T.
Customer did not leave a comment.Maria F.
Waited 10 mins in line for service. Also, I still have a hold on my card when payment has already been processed and it's been 3 days now since payment cleared.Anthony H.
Customer did not leave a comment.david M.
Excellent service. I hope the Menifee location gets some kudos for always referring me to the Murrieta location!JONATHAN S.
The unit smelled of smoke and was dirty. As always the customer service was amazing.Shanequa M.
Greet customers as they walk in or at least acknowledge their presence as they are seen in lobby.laura A.
Customer did not leave a comment.Alan O.
Customer did not leave a comment.SEAN P.
PROFESSIONAL, FAST, ACCOMMODATING. THANK YOU!MICHAEL R.
Customer did not leave a comment.Raul C.
keep doing what you doing great service. mike tMichael T.
Customer did not leave a comment.TASHA H.
Customer did not leave a comment.James S. | Overall Experience
Service was excellent as alwaysMEREDITH C.
Customer did not leave a comment.CHREE H. | Overall Experience
You need to take the staff to school… No one ever knows what’s going on or what they’re talking about. We were also Told that our moveout month would not be prorated… They ended up returning the last monthtyler l. | Overall Experience
Great service! Easy to get in and out.Spencer H. | First Impressions
Thank you great service.LOUIS M.
Thank youChris F. | First Impressions
Customer did not leave a comment.JONATHAN M.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.DUSTIN H.
We're helpful and explain were to off load .Didn't Hav to do anything. Price was great for what I needed. Again thanks for your staff help.John O.
Customer did not leave a comment.JR F.
The employees at this location are top notice professionals. ThanksJeffrey P.
I did not have any problems. Very happy. My contents in storage were kept nice. Absolutely no problems.Gina F. | Overall Experience
Customer did not leave a comment.James S. | First Impressions
Have rented from this location several times over the years would highly recommend this facility!!!SUZETTE S.
Customer did not leave a comment.ROBERT W.
Very professional serviceSHELDON W. | First Impressions
Just provide good customer service and be patient with us RitaRITA P.
I was very happy with my experience. Quick easy. Accommodating. Everyone I spoke to was cery nice and efficient.Michelle M.
My rating is not about the people at the facility but rather that U-Haul overbooked the storage facility and our space was not available when we got there. We had helpers hired and were paying them while a resolution was sought. They called the next closest facility but the space wasn’t as large and we couldn’t fit all our items into it. They didn’t have a smaller unit so we had to rent another one elsewhere. We were late to an appointment because of all the extra travel time. Altogether a very bad experiencelinda w. | First Impressions
Customer did not leave a comment.jason k. | Overall Experience
Charged me .69 a mile. I was quoted. 39 if I drove over 100 miles. I drove over 105. I filled the tank to 1/8 under full because that's where it was when I picked up the van. I was over charged $ 61WENDY P.
It was greatThomas D.
The staff is helpful and interactive. Sometimes there might not be enough staff but that is business. I always feel like I am important to the business/company so I keep going back. I will do so next weekend too. I wish there were more storage units available.Diane D. | First Impressions
Customer did not leave a comment.Mandy E.
The truck we got Wasn't working properly The steering wheel looked on us so many times I had to return it earlier cause I was afraid to get stuck on a parking lot where I need to pick up my stuff I requested that a representative to contact me regarding the issues and nobody call meRAIMUNDO G.
Customer did not leave a comment.William A.
Thank you for your friendly helpCAMILO C. | First Impressions
Customer did not leave a comment.WALTER B.
Customer did not leave a comment.Jennifer R.
Customer did not leave a comment.Timothy L.
Always greatDOMENICK B.
A little more explanation of the truck and where things are in it.Zelta M.
The pickup and drop-off are so easy at this location. Customer service is great and get you on your way quickly. Thank you!NICHOLAS A.
Customer did not leave a comment.Raynaldo D.
Customer did not leave a comment.LUIS R.
Customer did not leave a comment.CHRISTOPHER K.
Thank you, see you again!DON B.
Customer did not leave a comment.Kathy T. | First Impressions
Customer did not leave a comment.Cydne H.
Customer did not leave a comment.CHANTHANI K.
Customer did not leave a comment.John S.
The manager (Aiex) and crew working for him are among the best U-Haul people I've dealt with. Everyone is professional in this location. I like doing business there when I have a rental need.David M.
Customer did not leave a comment.BRIEN S.
We purchased a lot of moving supplies and two moving trucks. This location made our move less stressful. Thank you for being there for usJeffrey P.
Outstanding location.ALEXANDER M. | First Impressions
Customer did not leave a comment.Harold E. | Overall Experience
Customer did not leave a comment.michael s. | Overall Experience
Customer did not leave a comment.Eugina W. | First Impressions
Customer did not leave a comment.Rhonda M. | First Impressions
Customer did not leave a comment.RICARDO G. | First Impressions
Customer did not leave a comment.Sorothavy S. | Overall Experience
Customer did not leave a comment.Timothy A. | First Impressions
I had my personal things stored at this U-Haul for over 2 years I was always able to go when I needed always felt safe and secure, if I need to store my belongings again I would choose this U-Haul. Thank youAlice F. | Overall Experience
Customer did not leave a comment.Watson A. | Overall Experience
Staff was very friendly and accommodating. They were able to find storage for me and change yhd drop off site to the same location. I very much appreciated their effort and professionalism.DOMINADOR J. | First Impressions
Customer did not leave a comment.Linda M. | First Impressions
Customer did not leave a comment.bruce m. | Overall Experience
They were very helpful and had a very good servicelucila b. | First Impressions
Staff was courteous everything I needed was donebrian t. | First Impressions
Customer did not leave a comment.Juan R. | Overall Experience
The staff were friendly and helpful. The facility is clean and easily accessible. It would be more beneficial if the office remained opened for a couple more hours into the evening.LAURA E. | First Impressions
Store was understaffed and everyone that needed help had to wait a very long time. Phones rang with no one to answer. People (trying to get propane left and went elseware as we have done in the past at this location)SHARALYN O. | Overall Experience
The staff at U-Haul In Murrieta are very very kind, helpful, and a joy to do business with.Carolyn B. | Overall Experience
Great and very pleasantRudy M. | Overall Experience
A little surprised at the charges for returning the truck to the incorrect facility.RAUL C. | First Impressions
Customer did not leave a comment.Brett P. | Overall Experience
Customer did not leave a comment.JUSTICE O. | Overall Experience
Customer did not leave a comment.Nona N. | Overall Experience
Great to do business with a company who value customer satisfaction.Sharon P. | Overall Experience
The only comment I can add is that the price is a little high and I feel that you should only pay for the time you use the unit. I would have preferred a pro rated money return on unused time in the rental.Theresa W. | Overall Experience
Often times the staff at the desk were unprofessional and even rude at times and on two occasions refused to wear a mask during this Covid 19. To be clear; some members of the staff were concerned bract professional and helpful, but often times not.CHRISTOPHER G. | Overall Experience
Fantastic! This place is absolutely amazing, and the staff was incredibly friendly and helpful. The facility is very convenient. The unloading area is shaded, and the facility itself is air conditioned. Dollies make taking boxes and heavy items to the storage locker a breeze, and the stairs to the second level are minimal. Returning the truck was painless and quick. I absolutely recommend this Uhaul.CHRISITNA W. | First Impressions
Customer did not leave a comment.Mark V. | First Impressions
Though the experience was pleasant enough in the beginning and the facilities were satisfactory other than the slightly-too-warm storage facilities; due to technical glitches in the system, interactions with certain employees and certain peculiar policies, I will not be a returning customer.Amanda K. | Overall Experience
Thank you very much it has been a great experience best storage I have had yetmichael h. | Overall Experience
Customer did not leave a comment.Sally D. | First Impressions
Customer did not leave a comment.Luvinia G. | Overall Experience
Thank you for your services.Patrica L. | Overall Experience
Alex and his staff have helped me over the past year with a very difficult move across Country and back. I'm very thankful for all of their help!!!Debbie H. | Overall Experience
Quick and easy! Amazing location.jovita s. | First Impressions
Customer did not leave a comment.sandra h. | Overall Experience
They scammed me! Charged me for storage when I told them I did not want storage! Extra $129.95 and lied to me!!! I disputed the “extra charge” with my bank. Andrew at Murrieta,Ca location (Manager) Lied said he would not do a credit for it. Said he would send me to collections if I disputed it! Very horrible customer service!!!! I run a business and if Andrew worked for me he would be fired. Total charges one way trip 24 hrs. Just for a 10’ $19.95 truck they charged $330.00? Outrageous!!! I will never recommend them!! In fact the opposite! Thank you for your time.Jill S. | First Impressions
Great experience. Employees were very helpfulMarvin R. | Overall Experience
The staff at this location was very professional.James C. | Overall Experience
Customer did not leave a comment.Wendy W. | Overall Experience
Uhaul is always clean, staff is always friendly and helpful!SARA H. | Overall Experience
Only issue was access. If there weren't any return rental vehicles blocking the main driveway, access would have been a bit easier to figure out. Unfortunately there wasn't any posted signage for the storage facility out back. Once I asked an employee it was explained how to get into the back lot.William M. | Online Move In
Although it is a nice facility, the patrons pay through the nose for it. I was paying $65.00 a month for a 5x5 space and found a 8x10 space for the same price.Sean O. | Overall Experience
The size of the storages are bit smaller than other storages nearby. The only reason I rented the storage the convince of dropping the U-Haul truck at the same location of the storage.Fadia I. | First Impressions
A+++++++++++ for the staff and facility!!!Alyssa H. | Overall Experience
Easy access to storage units and helpful staff.Ronald M. | Overall Experience
Very convenient to get to . Always clean.Cooki w. | Overall Experience
The service representative was knowledgeable and helpful.PAUL W. | First Impressions
My experience was awesome.Mack L. | Overall Experience
Very nice experienceAnthony M. | Overall Experience
AmazingWilliam G. | First Impressions
Real friendly always there 2 help u very with our needesSteve L. | Overall Experience
The Customer service employees were very amicable and accommodating. This is a plus to the company.Mack L. | First Impressions
The rental facilities are clean as well as the trucks. Staff are helpful and the price is reasonable.Obrian M. | First Impressions
Great experienceDanny U. | First Impressions
Excellent service, clean, and secure.Wayne N. | First Impressions
Our experience was helpful and professional from start to finish.Jacqueline B. | Overall Experience
Great professional staff, knowledgeable, and helpful. Thank you.Eileen B. | First Impressions
The inside was kept clean but the out side was trashed by my building, I guess from the homeless.robert m. | Overall Experience
Eva and crew were very helpful, recognizing how exhausted our group already was and expediting our unloading the 26' truck's contents into our storage unit. Hot day, holiday weekend...Daniel L. | First Impressions
Very friendly staff. Great experience considering I found new muscles I didnt know I had! Thank God its done!!Marilynn T. | Overall Experience
Staff was overwhelmed with customers, waited in line 30 min to rent my uhaul and during check out waited in line another 30 to 45 min just to tell them I moved out of storage. Also Was overcharged.Gilberto C. | Overall Experience
good serviceTimothy B. | Overall Experience
Literally took my 3 weeks to get a hold of someone at the location, maybe give the cal center employees the cell phone number of retail employees or somethingMomo J. | Overall Experience
Exceeded all expectations!Robert T. | First Impressions
I was sold an unavailable storage unit. This resulted in a waste of time of having to “hope” a similar unit was available. There were multiple charges and reversals on my CC. The employee did not knowsteven v. | First Impressions
Thank you for your providing this service.James J. | Overall Experience
1) This is a very busy location- the management should ensure adequate staffing at the check in/out desk on the weekends 2) staff doesn’t seem to adequately understand your policies; ... more- callBarbra D. | First Impressions
A lot of time was wasted trying to get two keys coded for my storage unit, it was found to be an error on the system side for not being updated. ROUTINELY UPDATE YOUR SYSTEM for time and safety.Allen M. | First Impressions
Really clean and convenient! Even have little drinking fountains in the storage facility that really helped when I was thirsty from moving all dayLauren D. | Overall Experience
when checking out there were snags. Left on hold for over thirty minutes on the phone, didn’t get a return call as promised as they were supposed verify empty unit, had to repeatedly call them.justine c. | Overall Experience
Super nice facility. Knowledgeable helpful staff. Highly recommended if you are considering moving or storage.Rick K. | Overall Experience
Too much money for the few things I had but the place is very niceMike A. | Overall Experience
Great service.amrik t. | Overall Experience
This company U-Haul is a very good I will recomend to all my friends and family. Thank you for your service. Loida and God bless.Loida Q. | Overall Experience
They are greatAngelina R. | Overall Experience
This place was spectacular-helpful and quick in/out. The fellow that checked me in remembered me by name 5 days later after I checked in. Need storage, hauling or moving, use UHaul and this facility.TIM B. | Overall Experience
Very clean and secure facility. Lawrence was very helpful and friendly, as well.Kevin T. | First Impressions
Check in help was excellent, personable, accommodating. Other rep who showed me the storage I rented was also friendly, efficient, thorough and made sure all went well Both responded quickly.TIM B. | First Impressions
All employees were very helpful and courteousrita w. | First Impressions
You made my life so easy, everything I needed in one location you are the best Go team MurrietaSam J. | First Impressions
This is a very well run establishment. Kudos to all the managers and their teams. It was a great experience. All of the equipment for storage was well thought out and all very handy. Thanks.Ronald T. | Overall Experience
The storage facility is clean and very well maintained.Michelle G. | Overall Experience
Outstanding!Michael S. | Overall Experience
The woman that helped me at the front dest was very helpful and nice !Eric A. | First Impressions
The only thing that I didn't appreciate was there was not enough trash bins an establishment of this size should have more than one trash bin, it would make it easier for the customers and the staff.Floyd W. | Overall Experience
My experience was great as well as the interaction with staff. All were amicable.Mack L. | Overall Experience
The lady heard my concern about tow dolley and initiated a complaint to address my concern.Nel Hexner J. | Reservation
Great service.Joe H. | Overall Experience
Great service would recommend to others.cooki w. | Reservation
Great customer service! And thank you 😊Ben M. | Overall Experience
Great location, friendly and knowledgeable staff. Definitely use again and recommend to friends.Caesar B. | Overall Experience
Great service ❤️Benjamin M. | Reservation
I was leery to use this location because of current ratings/comments. However because I had to return specific equipment I was left to choose this location. No issues. Great service.CHRISTY F. | Reservation
Employees are lazy, unprofessional & seems they work faster to put a lock on your unit than to take it off when you pay your bill in full a DAY late. Not impressed. My business will go to Life StorageBrandie B. | Overall Experience
Great service.DOUGLAS B. | Overall Experience
Terrible experience. Terrible customer service.pouya r. | Overall Experience
The carts in the indoor storage are really useful.Andrew J. | Overall Experience
Excellent facility, great staff💯.Laneal B. | Overall Experience
Personnel are very attentive and courteous. Helpful knowledgeable. I will definitely use these services againflorina c. | Reservation
Everyone one there was great! In particular a girl who might be a manager (played soccer).Judith R. | Overall Experience
Ray was a big help she did an excellent job and thank you .Mike A. | Reservation
The staff is professional, and the facility is clean.julie l. | Reservation
Uhaul is the absolute best storage facility anywhere!Jennifer B. | Reservation
Your delivery driver Ross was great!!!Julia M. | Overall Experience
We were charged for an extra day even though we were told we wouldn’t be by the front counter associate John. I called to disputed the additional $59 charge and was left on hold for an hour by BriannaRobert E. | Reservation
The Card Key Acess provided a level of addition security that made you feel safe everytime we visited your storage locker. Also the beathroom was always clean. Thank YouSharon B. | Overall Experience
Entire staff ws very friendly and helpful. Thank YouFrank C. | Overall Experience
Cleanest facility I’ve ever seen. AC worked awesome. Staff might need a better training program. Always someone new taking our payment and it seemed to always be complicated.Cari F. | Overall Experience
thank you very much that helped me to move from city to city. I liked the company's service. I was satisfied.alexander f. | Overall Experience
The staff could never answer questions, we had our initial reservation messed up and then they charged us after we moved out.christy j. | Overall Experience
Everyone was very friendly iam happy eith the service i received.Gregory D. | Overall Experience
Need lights in the units. Hours not long enough and way too expensive.Mike R. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!