Customer Reviews for U-Haul Moving & Storage of Murrieta

5499 reviews

25086 Jefferson Av   Murrieta, CA 92562
(On the Corner of Jefferson and Los Alamos just south of Murrieta City Hall)

(951) 239-4648

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(951) 239-4648

25086 Jefferson Av
Murrieta, CA 92562
(On the Corner of Jefferson and Los Alamos just south of Murrieta City Hall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Saliha M. 
Rating:
5.0

Customer did not leave a comment.

BILLY L. 
Rating:
5.0

Nothing, just keep up the amazing customer service, thats why i am a repeat customer

Earlis G. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO M. 
Rating:
5.0

Customer did not leave a comment.

BAN S. 
Rating:
5.0

Yo, I appreciate yall so much, I explain why I was renting the enclosed 5x8 and was told it was supposed to be for one day. However I got it for the 4 days and thats really amazing. Walked in was greeted and helped asap.

Akash P. 
Rating:
3.0

Customer did not leave a comment.

PATRICIA R. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

All good. Thank you.

ANDREI M. 
Rating:
5.0

Customer did not leave a comment.

SACHIN D. 
Rating:
5.0

I was very satisfied with the service and with the gentleman who was helping me on front desk Thank you Thank you

MOHAMMAD A. 
Rating:
5.0

The team at this location is awesome. I will be back for future rentals.

JUAN R. 
Rating:
1.0

Sorry to say I had a horrible experience with the truck I rented. It was poorly maintained (4 quarts of oil low), the cab was dirty, the driver's door let in large amounts of outside air while on the road and the A/C did not work. When I returned the truck no attendant came outside to greet me to complete the check-in. After waiting 20 minutes I finally had to go inside the building to look for someone to help me. I was finally able to speak with an employee who later introduced me to the owner, Alex Moore. Alex patiently listened to my complaints. He and I inspected the truck together and afterwards he refunded the mileage fees and part of the rental fees. My experience with all of the employees I encountered at this U-Haul location was generally positive and I found them to be very courteous and helpful. Unfortunately, the truck I rented was in such poor condition that it never should have been allowed to leave the facility in the first place.

TERRENCE E. 
Rating:
5.0

Everything was excellent thanks

DEBORAH H. 
Rating:
5.0

Customer did not leave a comment.

Ellen B. 
Rating:
5.0

Get more associates like USMC Veteran Tim on your Team. He is the epitome of customer service and satisfaction.

JAMES B. 
Rating:
5.0

Nice guys!

NICOLAS G. 
Rating:
5.0

Customer did not leave a comment.

Clara C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICENTE C. 
Rating:
5.0

Customer did not leave a comment.

Shaun B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Excellent customer service. Always friendly and very helpful with patience.

Fernanda G. 
Rating:
5.0

Tim was extremely helpful as well as attentive. Great place.

DENNIS M. 
Rating:
5.0

Nothing, your staff is very professional and friendly. Great experience would come back again.

MAX M. 
Rating:
5.0

Customer did not leave a comment.

JOYCE H. 
Rating:
5.0

Customer did not leave a comment.

Johnna M. 
Rating:
5.0

Customer service and equipment is awesome! Keep up the good work.

Zyrus P. 
Rating:
4.0

Customer did not leave a comment.

ANGELA C. 
Rating:
5.0

very nice and convenient way to go

Mark P. 
Rating:
5.0

very good

JOEL T. 
Rating:
4.0

Employee that checked out vehicle did not walk us out to vehicle, mileage out on service contract was 68 compared to the 117 on the odometer. Fuel was inflated over what the true level was by 1/8 of a tank. Rear of vehicle had sawdust and wood chips and floorboards were dirty. Vehicles air conditioning is intermittent.

MICHAEL B. 
Rating:
3.0

Had to wait a while to check in vehicle

GUY F. 
Rating:
5.0

Rent all the time Always polite and great service

DOMENICK B. 
Rating:
5.0

The young lady that helped me was very helpful. She was able to help me decide what equipment I needed to do the job, very respectful, attentive and friendly.

JOSE G. 
Rating:
1.0

The young girl that helped me get my trailer was great. All the men working here have one speed extremely slow. There was a line all the way around the inside of the store when I returned the trailer. 2 employees helping people. They were not bothered by how busy it was and were moving at a snails pace then one of them goes on break. I finally got up to the counter after 35min. He sent me outside and said someone would be right out to check the trailer. Aftersitting outside for 20min I finally had to go inside and speak my mind to the guy. 50minutes to return a trailer. Ridiculous! These guys all hate their jobs and it shows

BRANDON B. 
Rating:
5.0

Customer did not leave a comment.

Joel S. 
Rating:
5.0

Great

MIGUEL P. 
Rating:
5.0

Customer did not leave a comment.

Douglas Y. 
Rating:
5.0

Rented from this location several times. I've always had great service both when renting and returning. Equipment has always been in excellent condition.

Howard T. 
Rating:
4.0

Location is very convenient & we use often for business purposes. This time the 17' truck we rented was dirty on the inside, we wiped down with towels which were black (definitely did not seemed cleaned or vacuumed under the seats as there was crumbs). Considering extra precautions & cleanliness should be taken when cleaning because of COVID, this was not the case! Alignment was off & pulled right the entire time & hard to drive in windy climate. Cab was loud on this one & there was no AUX port.

Terry E. 
Rating:
1.0

I did online checkout, got a code and no key was in lockbox so had to wait in over an hour long line. The online process was bad, the in store process was bad. The only thing good was the drop off.

Dale and Erika B. 
Rating:
5.0

Customer did not leave a comment.

Javier G. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

Tyler P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
1.0

The personnel available and qualified to perform checking out previously made reservations was scarce. The front desk had NO ONE that could do check ins for atleast 25 minutes on Saturday.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Joyce A. 
Rating:
5.0

Seamless experience

Chinyera J. 
Rating:
4.0

The lady helping us seemed to hate her job... but other than that everything was great

Drisaan P. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Great service,would highly recommend them

LIAM S. 
Rating:
5.0

Everyone was awsome as always. Thank you again

COREY T. 
Rating:
5.0

This location is outstanding! Tim is awesome to work with. Keep up the good work!

Spencer H. 
Rating:
1.0

It was very frustrating dealing with this location. They wouldn't answer the phone, they then put all local calls on perpetual hold. We had to physically drive there to get any help with our reservation. We were met with eye rolls and oh well. We got lucky as one of the hitch installers finally got interested in helping us. After years of using uhaul this was the worst. This was the most frustrating

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

fredrick S. 
Rating:
5.0

Customer did not leave a comment.

VERNE L. 
Rating:
5.0

This location is alway great. We have used the location many times for pick up and drop off. They are always curious, friendly and professional. Facilities are always clean.

Mark M. 
Rating:
1.0

Greatly over charged my mileage, I rented a 15' box truck for 2.5 hours, drove a little under 20 miles and was charged for 93 miles?!

ZACHARY G. 
Rating:
5.0

Terrible vehicle. Sending unit stuck AND TPI turned on on my trip. Vehicle steered to the right. Something is definitely wrong with the truck. When I brought it back I told the employee about the issues and he stated that truck has been nothing but problems. I should have received the truck for free

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

FRANK M. 
Rating:
5.0

Great overall experience with this crew. Very impressed- I believe it was Tim - or Tom - sorry I'm moving and stressed to the hilt - was outstanding - have always had a pleasant experience here and never had difficulty booking rentals. Thanks so much

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Byron W. 
Rating:
5.0

Customer did not leave a comment.

Maria N. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn R.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
1.0

Well I never received a call confirming my reservation...staff was ok but not very professional...I can't recommend this location..poor service oriented. Very slow to help...

JOHN M. 
Rating:
2.0

Computer system outage was time consuming.

Armel D. 
Rating:
3.0

System was down and couldn't get a receipt today. Otherwise the young man was kind.

GEORGIA B. 
Rating:
5.0

Tim is great! Always on top of everything and very helpful to everyone!

KENNETH M. 
Rating:
4.0

Customer did not leave a comment.

CESIA P. 
Rating:
5.0

Customer did not leave a comment.

Precious E. 
Rating:
4.0

The ladies at the front desk were snotty and not very customer friendly!

PETE S. 
Rating:
5.0

Nothing thank you

RODNEY P. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Courteous staff easy to get what I needed and was asked multiple times if there was anything else they could do

Tommy T. 
Rating:
1.0

Guarantee the pick up location upon reservation without changes. It was a huge inconvenience having to drive out further and end up paying more in gas. Also, ensure that your trucks are properly maintained and without issue. The truck I drove had a misaligned steering wheel and the engine was extremely shaky when I drove above 50mph.

Duol N. 
Rating:
5.0

Customer did not leave a comment.

Pamela K. 
Rating:
5.0

Customer did not leave a comment.

Marcel B. 
Rating:
5.0

Very courteous clerk and quick equipment return.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

rick S. 
Rating:
4.0

Customer did not leave a comment.

Theodore C. 
Rating:
5.0

My experience at this location was really exemplary of efficient, responsive and on-time customer service, including very quick and convenient drop off.

PETER H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

I've rented a trailer 2-3 times. In/out faster than the industry's standard..... McDONALDS. HAHAHA Iealize in these economic times staffing can be an issue. That said....job well done. I think my service man was Tim.... I'm bad with names. But that doesn't reflect the outstanding work he performed. Jones

MITCHELL J. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

MARIA D. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

the truck was really dirty/muddy outside and inside the floors had candy wrapper, dead french fries under the seat, and lots of hair on the floor & seats (animal short hair). I hand washed the truck and cleaned the floors before I took it back; didn't want anyone else to get it that way. I've never rented anything before that was dirty but I was in a bind (another contract I had failed to provide a full-size pickup) and you guys were the closest location and had the full size bed i needed. Check in was great - super easy, and Tim helped me with rental, very courteous & professional. Next time, not messing with Enterprise! Going straight to you guys!

LISA W. 
Rating:
5.0

Customer did not leave a comment.

Sandy P. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

Jimmy L. 
Rating:
5.0

easy and quick.

Bonnie L. 
Rating:
5.0

Customer did not leave a comment.

Algie P. 
Rating:
5.0

Nothing

ADRIAN B. 
Rating:
5.0

Customer did not leave a comment.

MARIA S. 
Rating:
5.0

Everything was great from checkout to check-in. Very satisfied.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
1.0

Have vehicles inspected regularly

ADAM B. 
Rating:
5.0

Customer did not leave a comment.

Marci T. 
Rating:
4.0

Customer did not leave a comment.

Brandon F. 
Rating:
5.0

They need to wash the truck and clean the interior better than just wiping down

Christopher F. 
Rating:
4.0

Inside of the storage unit smelled musty and faintly like dead critters. Other than that the facility was clean and nice

Brent S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Henrietta G.  |  Overall Experience 
Rating:
5.0

I always have a pleasant experience with U-haul employees.

RICARDO G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA J.  |  Overall Experience 
Rating:
5.0

Great people at this facility. Of high praise, are Alex, and Tim. Alex makes me want to use no other company except U-haul.

Timothy I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHREE H.  |  Overall Experience 
Rating:
4.0

You need to take the staff to school… No one ever knows what’s going on or what they’re talking about. We were also Told that our moveout month would not be prorated… They ended up returning the last month

tyler l.  |  Overall Experience 
Rating:
5.0

Great service! Easy to get in and out.

Spencer H.  |  First Impressions 
Rating:
5.0

Thank you

Chris F.  |  First Impressions 
Rating:
5.0

I did not have any problems. Very happy. My contents in storage were kept nice. Absolutely no problems.

Gina F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S.  |  First Impressions 
Rating:
5.0

Very professional service

SHELDON W.  |  First Impressions 
Rating:
1.0

My rating is not about the people at the facility but rather that U-Haul overbooked the storage facility and our space was not available when we got there. We had helpers hired and were paying them while a resolution was sought. They called the next closest facility but the space wasn’t as large and we couldn’t fit all our items into it. They didn’t have a smaller unit so we had to rent another one elsewhere. We were late to an appointment because of all the extra travel time. Altogether a very bad experience

linda w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jason k.  |  Overall Experience 
Rating:
5.0

The staff is helpful and interactive. Sometimes there might not be enough staff but that is business. I always feel like I am important to the business/company so I keep going back. I will do so next weekend too. I wish there were more storage units available.

Diane D.  |  First Impressions 
Rating:
5.0

Thank you for your friendly help

CAMILO C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy T.  |  First Impressions 
Rating:
5.0

Outstanding location.

ALEXANDER M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harold E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eugina W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rhonda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICARDO G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sorothavy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy A.  |  First Impressions 
Rating:
5.0

I had my personal things stored at this U-Haul for over 2 years I was always able to go when I needed always felt safe and secure, if I need to store my belongings again I would choose this U-Haul. Thank you

Alice F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Watson A.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and accommodating. They were able to find storage for me and change yhd drop off site to the same location. I very much appreciated their effort and professionalism.

DOMINADOR J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bruce m.  |  Overall Experience 
Rating:
5.0

They were very helpful and had a very good service

lucila b.  |  First Impressions 
Rating:
5.0

Staff was courteous everything I needed was done

brian t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan R.  |  Overall Experience 
Rating:
5.0

The staff were friendly and helpful. The facility is clean and easily accessible. It would be more beneficial if the office remained opened for a couple more hours into the evening.

LAURA E.  |  First Impressions 
Rating:
3.0

Store was understaffed and everyone that needed help had to wait a very long time. Phones rang with no one to answer. People (trying to get propane left and went elseware as we have done in the past at this location)

SHARALYN O.  |  Overall Experience 
Rating:
5.0

The staff at U-Haul In Murrieta are very very kind, helpful, and a joy to do business with.

Carolyn B.  |  Overall Experience 
Rating:
5.0

Great and very pleasant

Rudy M.  |  Overall Experience 
Rating:
5.0

A little surprised at the charges for returning the truck to the incorrect facility.

RAUL C.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Brett P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTICE O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nona N.  |  Overall Experience 
Rating:
5.0

Great to do business with a company who value customer satisfaction.

Sharon P.  |  Overall Experience 
Rating:
5.0

The only comment I can add is that the price is a little high and I feel that you should only pay for the time you use the unit. I would have preferred a pro rated money return on unused time in the rental.

Theresa W.  |  Overall Experience 
Rating:
3.0

Often times the staff at the desk were unprofessional and even rude at times and on two occasions refused to wear a mask during this Covid 19. To be clear; some members of the staff were concerned bract professional and helpful, but often times not.

CHRISTOPHER G.  |  Overall Experience 
Rating:
5.0

Fantastic! This place is absolutely amazing, and the staff was incredibly friendly and helpful. The facility is very convenient. The unloading area is shaded, and the facility itself is air conditioned. Dollies make taking boxes and heavy items to the storage locker a breeze, and the stairs to the second level are minimal. Returning the truck was painless and quick. I absolutely recommend this Uhaul.

CHRISITNA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark V.  |  First Impressions 
Rating:
3.0

Though the experience was pleasant enough in the beginning and the facilities were satisfactory other than the slightly-too-warm storage facilities; due to technical glitches in the system, interactions with certain employees and certain peculiar policies, I will not be a returning customer.

Amanda K.  |  Overall Experience 
Rating:
5.0

Thank you very much it has been a great experience best storage I have had yet

michael h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sally D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luvinia G.  |  Overall Experience 
Rating:
5.0

Thank you for your services.

Patrica L.  |  Overall Experience 
Rating:
5.0

Alex and his staff have helped me over the past year with a very difficult move across Country and back. I'm very thankful for all of their help!!!

Debbie H.  |  Overall Experience 
Rating:
5.0

Quick and easy! Amazing location.

jovita s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra h.  |  Overall Experience 
Rating:
1.0

They scammed me! Charged me for storage when I told them I did not want storage! Extra $129.95 and lied to me!!! I disputed the “extra charge” with my bank. Andrew at Murrieta,Ca location (Manager) Lied said he would not do a credit for it. Said he would send me to collections if I disputed it! Very horrible customer service!!!! I run a business and if Andrew worked for me he would be fired. Total charges one way trip 24 hrs. Just for a 10’ $19.95 truck they charged $330.00? Outrageous!!! I will never recommend them!! In fact the opposite! Thank you for your time.

Jill S.  |  First Impressions 
Rating:
4.0

Great experience. Employees were very helpful

Marvin R.  |  Overall Experience 
Rating:
5.0

The staff at this location was very professional.

James C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy W.  |  Overall Experience 
Rating:
5.0

Uhaul is always clean, staff is always friendly and helpful!

SARA H.  |  Overall Experience 
Rating:
5.0

Only issue was access. If there weren't any return rental vehicles blocking the main driveway, access would have been a bit easier to figure out. Unfortunately there wasn't any posted signage for the storage facility out back. Once I asked an employee it was explained how to get into the back lot.

William M.  |  Online Move In 
Rating:
3.0

Although it is a nice facility, the patrons pay through the nose for it. I was paying $65.00 a month for a 5x5 space and found a 8x10 space for the same price.

Sean O.  |  Overall Experience 
Rating:
4.0

The size of the storages are bit smaller than other storages nearby. The only reason I rented the storage the convince of dropping the U-Haul truck at the same location of the storage.

Fadia I.  |  First Impressions 
Rating:
5.0

A+++++++++++ for the staff and facility!!!

Alyssa H.  |  Overall Experience 
Rating:
5.0

Easy access to storage units and helpful staff.

Ronald M.  |  Overall Experience 
Rating:
5.0

Very convenient to get to . Always clean.

Cooki w.  |  Overall Experience 
Rating:
5.0

The service representative was knowledgeable and helpful.

PAUL W.  |  First Impressions 
Rating:
5.0

My experience was awesome.

Mack L.  |  Overall Experience 
Rating:
5.0

Very nice experience

Anthony M.  |  Overall Experience 
Rating:
5.0

Amazing

William G.  |  First Impressions 
Rating:
5.0

Real friendly always there 2 help u very with our needes

Steve L.  |  Overall Experience 
Rating:
5.0

The Customer service employees were very amicable and accommodating. This is a plus to the company.

Mack L.  |  First Impressions 
Rating:
5.0

The rental facilities are clean as well as the trucks. Staff are helpful and the price is reasonable.

Obrian M.  |  First Impressions 
Rating:
5.0

Great experience

Danny U.  |  First Impressions 
Rating:
5.0

Excellent service, clean, and secure.

Wayne N.  |  First Impressions 
Rating:
5.0

Our experience was helpful and professional from start to finish.

Jacqueline B.  |  Overall Experience 
Rating:
5.0

Great professional staff, knowledgeable, and helpful. Thank you.

Eileen B.  |  First Impressions 
Rating:
4.0

The inside was kept clean but the out side was trashed by my building, I guess from the homeless.

robert m.  |  Overall Experience 
Rating:
5.0

Eva and crew were very helpful, recognizing how exhausted our group already was and expediting our unloading the 26' truck's contents into our storage unit. Hot day, holiday weekend...

Daniel L.  |  First Impressions 
Rating:
5.0

Very friendly staff. Great experience considering I found new muscles I didnt know I had! Thank God its done!!

Marilynn T.  |  Overall Experience 
Rating:
2.0

Staff was overwhelmed with customers, waited in line 30 min to rent my uhaul and during check out waited in line another 30 to 45 min just to tell them I moved out of storage. Also Was overcharged.

Gilberto C.  |  Overall Experience 
Rating:
5.0

good service

Timothy B.  |  Overall Experience 
Rating:
1.0

Literally took my 3 weeks to get a hold of someone at the location, maybe give the cal center employees the cell phone number of retail employees or something

Momo J.  |  Overall Experience 
Rating:
5.0

Exceeded all expectations!

Robert T.  |  First Impressions 
Rating:
1.0

I was sold an unavailable storage unit. This resulted in a waste of time of having to “hope” a similar unit was available. There were multiple charges and reversals on my CC. The employee did not know

steven v.  |  First Impressions 
Rating:
5.0

Thank you for your providing this service.

James J.  |  Overall Experience 
Rating:
2.0

1) This is a very busy location- the management should ensure adequate staffing at the check in/out desk on the weekends 2) staff doesn’t seem to adequately understand your policies; ... more- call

Barbra D.  |  First Impressions 
Rating:
3.0

A lot of time was wasted trying to get two keys coded for my storage unit, it was found to be an error on the system side for not being updated. ROUTINELY UPDATE YOUR SYSTEM for time and safety.

Allen M.  |  First Impressions 
Rating:
5.0

Really clean and convenient! Even have little drinking fountains in the storage facility that really helped when I was thirsty from moving all day

Lauren D.  |  Overall Experience 
Rating:
4.0

when checking out there were snags. Left on hold for over thirty minutes on the phone, didn’t get a return call as promised as they were supposed verify empty unit, had to repeatedly call them.

justine c.  |  Overall Experience 
Rating:
5.0

Super nice facility. Knowledgeable helpful staff. Highly recommended if you are considering moving or storage.

Rick K.  |  Overall Experience 
Rating:
5.0

Too much money for the few things I had but the place is very nice

Mike A.  |  Overall Experience 
Rating:
5.0

Great service.

amrik t.  |  Overall Experience 
Rating:
5.0

This company U-Haul is a very good I will recomend to all my friends and family. Thank you for your service. Loida and God bless.

Loida Q.  |  Overall Experience 
Rating:
5.0

They are great

Angelina R.  |  Overall Experience 
Rating:
5.0

This place was spectacular-helpful and quick in/out. The fellow that checked me in remembered me by name 5 days later after I checked in. Need storage, hauling or moving, use UHaul and this facility.

TIM B.  |  Overall Experience 
Rating:
5.0

Very clean and secure facility. Lawrence was very helpful and friendly, as well.

Kevin T.  |  First Impressions 
Rating:
5.0

Check in help was excellent, personable, accommodating. Other rep who showed me the storage I rented was also friendly, efficient, thorough and made sure all went well Both responded quickly.

TIM B.  |  First Impressions 
Rating:
4.0

All employees were very helpful and courteous

rita w.  |  First Impressions 
Rating:
5.0

You made my life so easy, everything I needed in one location you are the best Go team Murrieta

Sam J.  |  First Impressions 
Rating:
5.0

This is a very well run establishment. Kudos to all the managers and their teams. It was a great experience. All of the equipment for storage was well thought out and all very handy. Thanks.

Ronald T.  |  Overall Experience 
Rating:
5.0

The storage facility is clean and very well maintained.

Michelle G.  |  Overall Experience 
Rating:
5.0

Outstanding!

Michael S.  |  Overall Experience 
Rating:
5.0

The woman that helped me at the front dest was very helpful and nice !

Eric A.  |  First Impressions 
Rating:
4.0

The only thing that I didn't appreciate was there was not enough trash bins an establishment of this size should have more than one trash bin, it would make it easier for the customers and the staff.

Floyd W.  |  Overall Experience 
Rating:
5.0

My experience was great as well as the interaction with staff. All were amicable.

Mack L.  |  Overall Experience 
Rating:
5.0

The lady heard my concern about tow dolley and initiated a complaint to address my concern.

Nel Hexner J.  |  Reservation 
Rating:
5.0

Great service.

Joe H.  |  Overall Experience 
Rating:
5.0

Great service would recommend to others.

cooki w.  |  Reservation 
Rating:
5.0

Great customer service! And thank you 😊

Ben M.  |  Overall Experience 
Rating:
5.0

Great location, friendly and knowledgeable staff. Definitely use again and recommend to friends.

Caesar B.  |  Overall Experience 
Rating:
5.0

Great service ❤️

Benjamin M.  |  Reservation 
Rating:
5.0

I was leery to use this location because of current ratings/comments. However because I had to return specific equipment I was left to choose this location. No issues. Great service.

CHRISTY F.  |  Reservation 
Rating:
3.0

Employees are lazy, unprofessional & seems they work faster to put a lock on your unit than to take it off when you pay your bill in full a DAY late. Not impressed. My business will go to Life Storage

Brandie B.  |  Overall Experience 
Rating:
5.0

Great service.

DOUGLAS B.  |  Overall Experience 
Rating:
1.0

Terrible experience. Terrible customer service.

pouya r.  |  Overall Experience 
Rating:
5.0

The carts in the indoor storage are really useful.

Andrew J.  |  Overall Experience 
Rating:
5.0

Excellent facility, great staff💯.

Laneal B.  |  Overall Experience 
Rating:
5.0

Personnel are very attentive and courteous. Helpful knowledgeable. I will definitely use these services again

florina c.  |  Reservation 
Rating:
5.0

Everyone one there was great! In particular a girl who might be a manager (played soccer).

Judith R.  |  Overall Experience 
Rating:
5.0

Ray was a big help she did an excellent job and thank you .

Mike A.  |  Reservation 
Rating:
5.0

The staff is professional, and the facility is clean.

julie l.  |  Reservation 
Rating:
5.0

Uhaul is the absolute best storage facility anywhere!

Jennifer B.  |  Reservation 
Rating:
5.0

Your delivery driver Ross was great!!!

Julia M.  |  Overall Experience 
Rating:
1.0

We were charged for an extra day even though we were told we wouldn’t be by the front counter associate John. I called to disputed the additional $59 charge and was left on hold for an hour by Brianna

Robert E.  |  Reservation 
Rating:
5.0

The Card Key Acess provided a level of addition security that made you feel safe everytime we visited your storage locker. Also the beathroom was always clean. Thank You

Sharon B.  |  Overall Experience 
Rating:
5.0

Entire staff ws very friendly and helpful. Thank You

Frank C.  |  Overall Experience 
Rating:
4.0

Cleanest facility I’ve ever seen. AC worked awesome. Staff might need a better training program. Always someone new taking our payment and it seemed to always be complicated.

Cari F.  |  Overall Experience 
Rating:
5.0

thank you very much that helped me to move from city to city. I liked the company's service. I was satisfied.

alexander f.  |  Overall Experience 
Rating:
2.0

The staff could never answer questions, we had our initial reservation messed up and then they charged us after we moved out.

christy j.  |  Overall Experience 
Rating:
4.0

Everyone was very friendly iam happy eith the service i received.

Gregory D.  |  Overall Experience 
Rating:
3.0

Need lights in the units. Hours not long enough and way too expensive.

Mike R.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top