Customer Reviews for U-Haul Moving & Storage of N Manchester

4,336 reviews

443 Hooksett Rd   Manchester, NH 03104
(I-93 & 3)

(603) 668-7520

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(603) 668-7520

443 Hooksett Rd
Manchester, NH 03104
(I-93 & 3)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Eugene C. 
Rating:
5.0

Riley was great

Edward C.  |  First Impressions 
Rating:
5.0

Riley was quick to answer all my questions and was notably efficient and informative. I couldn't have asked for a better experience, honestly.

Austin R. 
Rating:
5.0

I'm sorry I should've done this sooner but was getting settled into my new place. JOSE COTTO IS A AWESOME HUMAN who Uhaul should be grateful to have him representing your company! I went onto the Hooksett store and was immediately met with this amazing smile from Jose. He could tell I was having a hard day already and he turned it around immediately for me with his great customer service. He took care of my moving needs, gave me a link should I need additional help and provided me with materials for the move. I left feeling way better than when I walked in. Thank you U haul and especially thanks to Jose!

Karla D. 
Rating:
4.0

Customer did not leave a comment.

Stefanie D. 
Rating:
5.0

Customer did not leave a comment.

Eileen M. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Make sure there are rubber "locks" on all the ends of the safety chains. Excellent service and sparkling clean restroom!

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Samir M. 
Rating:
4.0

Would have liked to have seen your staff wear a mask or have plexiglass shield at counter. Had to go to a different location than originally reserved, but worked out fine. Corporate phone support really helped me out to adjust pickup and drop off times. Thanks

Thomas D. 
Rating:
5.0

Made my storage and moving process a lot easier than it could have went. I also am happy to say I ended up lucking out and got a 5x10 unit for free month because I rented a uhaul truck and got a deal with renting a unit. I only needed the unit for a few weeks so it worked out perfect and the employees were all very helpful and knowledgeable about their jobs. The closing of the unit went smooth and I am very happy.

Andrew H.  |  Overall Experience 
Rating:
5.0

N/A

Theodore Y. 
Rating:
4.0

I would recommend the location, they were able to accommodate us when there was a mix up online. It was one poor dude running the whole place. What I am not happy about is 2 days after I returned the truck I got a voicemail asking where it was. I called back and they said they would ask the location, I asked why they didn't check with them first before calling me and they said it was part of the process. This was after the website didn't save the changes I needed because my plans changed and I needed it a day later. The center the does the booking said I would be all set but when I got there the truck I needed wasn't there. Both of the guys at the location I picked the truck up were great, but by experience with the website and center that does the booking was awful. I really don't appreciate being called two days later asking where the truck I used for two hours wasn't returned.

Dalton M. 
Rating:
5.0

Facility Manager Jose Cotto helped me today and everything was fast and easy. I would highly recommend this location for truck rentals.

April K. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Excellent service. Very quick turn-in. Very professional.

William J. 
Rating:
5.0

Painless drop off procedure. Quick and easy!

CHERYL T. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
5.0

Quick in & out pickup of my car trailer. Trailer assistance for hoolkup was appreciated

RONALD O. 
Rating:
5.0

i feel i was overcharged, they said i went 51 miles and feel i went no more then 30 miles and i was told the total cost would be less than 65 dollars and it came to $85 dollars

Glenn A. 
Rating:
5.0

I used this location twice. The head Supervisor and everyone was Amazing! I will differently use this location again. Thank you. Gail

Gail C. 
Rating:
5.0

Nothing.. great service.. general manager Jose is the best....everything associated with my experience he handled professionally and I will always be back!

Tom S. 
Rating:
5.0

Jose Cotto was excellent! Polite, friendly and professional. Got us on our way with expediency.

Shawn M. 
Rating:
5.0

Nope

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

jan C. 
Rating:
4.0

Customer did not leave a comment.

DAWN T. 
Rating:
5.0

They are always helpful when I go to rent from them

John R. 
Rating:
3.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Jose helped me with my storage unit and was very kind and polite. The staff all seemed to be friendly and helpful. There was a miscommunication with my truck rental and had to be returned sooner than I thought and was behind with my move, but Jose helped me make my frustrating move a little smoother and was able to let me finish with what I was moving which was helpful. I would recommend them to anyone for storage or uhaul rentals.

Andrew H.  |  First Impressions 
Rating:
5.0

Jose and Ben were both extremely friendly and helpful while checking out the vehicle.

Kelley N. 
Rating:
5.0

Customer did not leave a comment.

Faith K. 
Rating:
5.0

Customer did not leave a comment.

Rafik E. 
Rating:
5.0

Great service, great crew.

rick C. 
Rating:
3.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Made drop off super easy

Ernesto M. 
Rating:
5.0

Customer did not leave a comment.

RODNEY B. 
Rating:
5.0

Customer did not leave a comment.

YUANTONG C. 
Rating:
3.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Not improvement. Just want all to know that even with a difficult customer (me) they maintained professionalism in dealing with me. Management on site knows what they are doing. I am renting two more trucks over the next two weeks.

Anna W. 
Rating:
5.0

Very friendly and quick service!

Toni L. 
Rating:
5.0

Great service. Knowledgeable and friendly staff.

Jim C. 
Rating:
5.0

The U-Haul representative was outside when I pulled up and was helpful when unhooking the tow trailer.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Cristhian C. 
Rating:
5.0

Customer did not leave a comment.

Deirdre A. 
Rating:
5.0

These guys went above and beyond getting me taken care of and on the road. They were courteous and helpful. It was like they wanted to be there and liked what they were doing.

David L. 
Rating:
5.0

This facility is spectacular and so well maintained. Great staff very knowledgeable! Riley and Rob were so helpful with getting my truck and storage closed out. They went above and beyond to help me with whatever I needed. I will be recommending this location to everyone!

Gage P.  |  Overall Experience 
Rating:
5.0

The guy that checked me out when I picked up the trailer was fantastic. Based on other rentals I've had over the last few years, he deserves a raise. Especially in this economy.

William H. 
Rating:
5.0

Customer did not leave a comment.

Kalsang D. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
4.0

Customer did not leave a comment.

Anthony N. 
Rating:
5.0

Customer did not leave a comment.

Denis B. 
Rating:
5.0

The staff at the Hooksett Rd location was awesome on pickup and return. Fast, knowledgeable, and helpful. Made me feel welcome. The phone system needs improvement. Would have made everything much easier if I could have actually spoken to people at the locations. Was originally trying to reserve a pickup truck, but couldn't find info on their trailer hitches. The phone staff was nice, but couldn't tell me whether the locations had the right type of hitches on their trucks so I had to settle for waiting on a call back. Glad I didn't wait because I never got the return call.

Jon P. 
Rating:
4.0

Customer did not leave a comment.

Guy B. 
Rating:
5.0

Thanks for being flexible about our keeping the truck an extra day!

Margaret Y. 
Rating:
5.0

Jose was amazing! I was so impressed with his management style while watching him interact with a fellow employee. You have an amazing team! We are so grateful to U-Haul and all of your employees!

Stacy C. 
Rating:
5.0

Easy drop off as always.

Richard B. 
Rating:
5.0

Front window dirty

Alfred Karl S. 
Rating:
3.0

1. Mobile App is useless in the pick up of the truck. 2. I received a text to take pictures of my vehicle before I left the lot. I never saw it. It would make sense for you guys to mention that. 3. A quick review of the dashboard before the I left would add to your customer service.

Anna W. 
Rating:
4.0

Everything was great 👍🏻

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

Justin V. 
Rating:
4.0

Good customer service. Did a great job of explaining everything. Truck was well maintained and clean. Took a little while to get checked in but other than that, everything was great

Jared P. 
Rating:
5.0

Very friendly and knowledgeable.

William D. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Samantha L. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

The location looked nice. It was closed when we dropped off. We has no contact with personnel.

Cole C. 
Rating:
5.0

Customer did not leave a comment.

Christina L. 
Rating:
5.0

Not sure, maybe add staff during busy times. Jose is wonderful.

Joanne O. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Caroline L. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Lorraine W. 
Rating:
4.0

Those guys were harried with incoming calls. They handled it cleanly, but they needed to put everyone on hold.

William B. 
Rating:
5.0

Clean the windshield

Joanne O. 
Rating:
1.0

The van kept breaking down on me just turning off randomly

Jeffrey P. 
Rating:
5.0

the experience was good had a little trouble relying on the timely return of a previous customer but the van came back and I was on my way I was offered an alternative but a van was all I needed the staff was very helpful and my wait was fairly short the van was new (6000 miles) and nice to drive

Joseph R. 
Rating:
5.0

It was a quick and easy pick up and return. No hassle at all

Robert C. 
Rating:
5.0

Customer did not leave a comment.

TODD H. 
Rating:
5.0

Very nice helpful worker

Steven M. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

The only thing that I can say is a shuttle service would outstanding. The pickup truck was new, modern, and comfortably appointed. Thanks

JESSE M. 
Rating:
5.0

Customer did not leave a comment.

Frederick B. 
Rating:
5.0

Nice people

Vasiliy P. 
Rating:
5.0

Nothing, great experience!

Paul M. 
Rating:
2.0

My experience was good, it was a simple process to pick up my rental and the counter associate went over the process for me and all my options. He convinced me to drop off back in Manchester to save some money. After bringing my rental to my moving location I found that there was a drop off location right near me and called to determine if I could drop off there. This is where my frustration and disappointment begins. I was assured on the phone that I could update my drop off location no problem and would just pay the difference. I was told that my total would be $132 which matched what I saw online when mocking up quotes. This was no problem for me and I decided to drop off at the below mentioned location. Upon receiving my receipt I was charged $99.71 which is more than my original charge for the actual rental at pick up! I was appalled that I was charged a gas fee and a wrong drop off fee when none of this was disclosed. When picking up the rental I was told that the tank needed to be returned with 3/4 tank of gas and in fact it was returned nearly full. I have been calling and chatting with Uhaul to figure this miscommunication out and get it amended but am not receiving any follow up. The Manchester location told me to contact my drop of location because there was nothing he could do for me and when I called the drop off location they entered a dispute. It has been 3 days since I was told I would hear back and still nothing. I am not one to complain but that charge is significantly more than I was expecting. I did my part and specifically called to make sure I could return at a new location. Had I known about all of the extra charges, I would have brought it back to Manchester. I am not a happy customer.

Hannah O. 
Rating:
5.0

Jose was terrific. Friendly, knowledgeable and such a great guy. It was a pleasure doing business there. I'd always gone to the south willow location - not any more! Thanks so much for making it so easy.

LORETTA W. 
Rating:
1.0

The vehicle drives terrible. I should be reimbursed for this rental. I can't believe that you rent a vehicle that drives like that.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

quick and easy service.

VASILIY I P. 
Rating:
3.0

your timeline of giving away trucks after 1 hours late is bad. There should be more leeway

Chris B. 
Rating:
5.0

Everything was great, pick up and drop off was quick and professional. Vehicle was in excellent condition.

Kyle C. 
Rating:
5.0

The person that attended me was so kind and professional.

David R. 
Rating:
5.0

Such an amazing staff and experience! Especially Gage!!! He is beyond FANTASTIC! His customer service skills are top notch! Such a cool, kind, genuine person! He definitely made this such an easy and awesome experience. I will tell everyone to go to this location! And hopefully Gage is there to help them and make their day too!!!!

Rachel R. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Staff was amazing!!

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

The man that helped me was friendly and courteous.

Joseph Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Brenda L. 
Rating:
5.0

Drop off was quick and easy! The attendant was friendly and courteous

Christi J. 
Rating:
3.0

Had difficulty returning vehicle using app. Called 800 number in am and spoke with Kevin. Very pleasant and helpful!

JENNIFER H. 
Rating:
5.0

This is the best UHaul location I have ever visited, and I have rented all over the country. José runs a great shop. The staff is friendly, the vans were immaculate and the store was well stocked with everything you could need. I rented twice this week and I will definitely be back again!

Florence M. 
Rating:
5.0

Customer did not leave a comment.

Shandra P. 
Rating:
5.0

Quick and easy service

Vasiliy P. 
Rating:
4.0

Customer did not leave a comment.

Patrick K. 
Rating:
2.0

No elevator and the garage doors locked before I could get my stuff unloaded. If I had known it was second floor and no elevator I would not have leased this space

Robin L.  |  First Impressions 
No reviews have been submitted for this location.

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