Customer Reviews for U-Haul Moving & Storage of N Vancouver

Rating:

3.0

The app is not working properly for return. Could not connect, lost 45 minutes trying.

Rating:

4.0

the app did not work so we tried to access the UHaul site on the web...it didn't work either so the system of having the customer upload photos does not work. Friendly helpful staff.

Rating:

5.0

The staff at this U-Haul location went above and beyond. They were welcoming, patient, and truly cared about providing great customer service. They answered all my questions, made the rental process smooth, and treated me with respect. It was one of the best customer service experiences I’ve had. Thank you!

Rating:

5.0

Every thing was good

Rating:

4.0

Was helped quickly and no problems

Rating:

1.0

Bait and switch on the prices, I was quoted around 30 dollars online and when I signed for the car I was told that it would actually be 80 dollars pre tax. Will not return

Rating:

1.0

Rented a 10' truck. Drove a block and the truck broke down and wouldn't start. The battery appeared to be dead. I called the Main Street branch where I rented the truck for help and they refused. Told me I had to contact Road Side Assistance through a QR code they provided. I told the lady on the phone I was on a schedule and couldn't wait 1-3 hours for road side to show up. I asked if a staff member could meet me to jump start the vehicle and they refused. Again I was only one block away. Zero customer service skills. Brutal experience with this location.

Rating:

5.0

EVERYTHING WAS GREAT!!

Rating:

5.0

Very helpful & friendly

Rating:

5.0

I was very happy with the service. I would always deal with U -Haul when I need something moved. Always receive.friendly and helpful service.

Rating:

4.0

They do need a much larger yard to manage the equipment. I used a 6x12 trailer to move out of province and the place I returned the unit to had plenty of room and check in was smooth.

Rating:

5.0

Quick and efficient

Rating:

3.0

The system that is used is old and needs replacing, takes way to long to input , authorization credit card , I have rented many times it takes 2 staff to complete the transaction, the lot is to small , the staff try hard update the system before it’s to late

Rating:

5.0

All good

Rating:

5.0

This location was excellent, the box truck I rented was in great shape and drove surprisingly well. Only complaint is that the uhaul app quoted less for the rental time than the bill was, not the fault of the location but it was frustrating and caused my experience to be sub-par.

Rating:

2.0

Rented a 15' truck that failed 100 miles into my journey. The whining noise I heard at pickup grew louder until the rear differential destroyed itself and left me stranded on the I5. Kudos to UHaul corporate for rescuing me and my load, I got to my destination about 6 hours later and the truck was retrieved by another flatbed after I emptied it. I'm sure this was an expensive rescue but it could have been prevented if the audible issue was flagged by maintenance techs and removed the truck from service. I don't think trucks are really checked between customers, at least at this location. The day I was actually due to return it I got a call from the destination agent wondering where the truck was, it was scheduled to be rented to another customer (!) I would have thought that UHaul HQ would have connected the dots and kept them in the loop. So, if you have ANY qualms about your vehicle (unexpected noises, engine or brake issues, etc.) then bring it back! Don't rely on the previous customers feedback (if any) to alert them that something is amiss.

Rating:

5.0

Nothing. Drop off using App was easy. High marks to the App.

Rating:

1.0

First, mention the windshield washer fluid being empty, the dirty windshield, and how that affected your trip. Then, highlight the high fuel consumption and the vehicle’s apparent condition, linking it to the cost impact. Finally, address the availability issue—explain that larger trucks suitable for bigger moves are often unavailable, and given local demand, expanding the fleet would be beneficial.

Rating:

4.0

Joseph is good guy easy to deal with Chris

Rating:

5.0

Your service is awesome couldn’t complain anything. Your staffs are very supportive and do their best to help from day one till I finished. Thank you very appreciate very excellent experience with U-Haul estate with this north van at Main Street location.

Rating:

5.0

Overall it was a ten

Rating:

5.0

Keep up the good work!

Rating:

2.0

The van was not ready for me what I. Arrived. The dolly that I had ordered was not in the van and the “rent me” sign was still in the window. The wan was parked very close to other vehicles so had to pull into the middle big the driveway to take photos to complete the check in process When I asked for the dolly, I was asked if I had the correct vehicle and where did I get the keys. They were exactly where the app told me they would be Check out was a disaster. I did not have a chance to check in the van on the app as an employee grabbed the keys from me as soon as I arrived and drove off with the van. I was understandably confused as nothing was explained and I was told that I could leave, without checking in the van and getting a receipt. Poorly run facility

Rating:

4.0

I hate that when I pick up I am expected to take all the photos. What is the staff doing?

Rating:

5.0

Fantastic experience! Friendly staff, clean equipment, and excellent customer service. Everything went smoothly from start to finish. Thank you for making the rental process easy and stress-free.

Rating:

1.0

This is the second time I have rented a truck from U-Haul, and unfortunately, on both occasions the fuel gauge was lower than the level that was indicated at pickup. I reported the issue to the staff before leaving, but it seemed that my concern was not taken seriously and no effort was made to correct the situation. The issue is not about a few extra dollars in fuel. What concerns me is that this has happened for a second time, and I feel that my concern as a customer has been ignored. When a customer raises an issue and provides evidence, it should be addressed properly. I have photos showing the fuel gauge at the time of pickup and can provide documentation if needed. I hope U-Haul takes these concerns more seriously in the future so that other customers do not have the same experience. Suggested Rating: 1 out of 5 stars.

Rating:

2.0

Had to wait to get vehicle as only one agent. Agent told me the person outside would take a picture of the roof with my phone. Once outside, the person refused to take the photo. Was short with me, and not helpful. Walked away before making sure all was well. I was not told I would need to do a vehicle check online, and that I was supposed to take photos of the vehicle. A very frustrating experience!

Rating:

2.0

The employee providing me with the truck literally left the car sitting in the middle of the parade with the keys. No walk through, didn’t even say anything to me. As I was leaving a lady was in need of help and the employee just walked away so I helped her figure out the basics of driving a truck. When I dropped the truck off the guy was incredibly rude about the gas, I had put in $25 and he immediately said I owed $50 because it was not perfectly in the middle. I respect you business policies but the manner your employees presented themselves on both sides of the experience need some serious review.

Rating:

5.0

Hard to say. Everything was very organized

Rating:

5.0

The technician connecting the trailer did not remind me to take photos of the trailer. That’s not his responsibility I avcceot yhat that was my responsibility but it would have been appreciated. Other than that I was very impressed with the efficiency and professionalism of this operation. Well done

Rating:

5.0

The people are helpful and location is good. The App and the website both do not work as intended. It took me 20 minutes struggling to be return online (I have all the error screenshots available) and eventually had to call 24/7 Customer service to report the issue. The invoice was correct.

Rating:

3.0

It’s not about the location, it’s about your advertising. 19.95 rental is at least 6 times too low. Why do it? Just be honest. It’s 19.95 if you rent, don’t insure and don’t drive. So rent and stay in our parking lot for 19.95. I figured it would be around 85 but what’s the point? So dumb.

Rating:

4.0

The van was super clean, the employees very welcoming. The rates of the km stay too high, even during week. That's really bad.

Rating:

5.0

I had an excellent experience with the team at U-Haul North Vancouver. Every staff member I interacted with was friendly, respectful, professional, and genuinely helpful. The entire process was handled quickly and efficiently, with no unnecessary delays or confusion. The team was organized, knowledgeable, and made everything easy from pickup to return. It is not often that you come across a group of people who are both highly professional and genuinely pleasant to deal with. Their positive attitude and outstanding customer service made a big difference. Thank you to the entire team for making my rental experience smooth and stress-free. I would be happy to recommend this location to anyone.

Rating:

5.0

Friendly people when renting. Excellent crew outside helped me hook it up

Rating:

3.0

this is where i wanted to also pick up from but because i wanter the van for 4 days i had to pick up at another location. Not a good look for uhaul.

Rating:

5.0

Pickup location was changed from my online booking. This location was further away and added an extra 10 km to my rental.

Rating:

2.0

Inspector try to charge me too much on gas price. He said I needed 30L when I only added 10L and it was fine. Rip off.

Rating:

5.0

Being a weekend at the end of month, there was a lineup of customers out the door, waiting to see an agent. Also, only 2 agents were available. I checked in on line, thinking I would avoid the lineup, but not the case. Some customers took 10 or more minutes to get checked in. My wait in line was 20 minutes to see an agent, plus another 10 minutes to get the trailer hooked up. U Haul must have data for end of month rentals and should be staffed accordingly. Also, opening hours should be earlier than 9:00am to spread out and reduce the pickup wait.

Rating:

3.0

The fess for kilometers are not clear at all, I said that I have to go far without giving exact numbers and I am said that it doesn't matter. It tottally made a difference and I paid a lot for that. I feel so stuck in this situation...

Rating:

5.0

I have rented from this location many times and have always had a great experience. The staff are professional, friendly, and very helpful. They are always responsive and make the rental process smooth and easy. The equipment is clean, well maintained, and ready on time. I truly appreciate their excellent customer service and would highly recommend this location to anyone looking for a reliable U-Haul experience. Thank you to the entire team.

Rating:

5.0

I have rented from this location many times and have always had a great experience. The staff are professional, friendly, and very helpful. They are always responsive and make the rental process smooth and easy. The equipment is clean, well maintained, and ready on time. I truly appreciate their excellent customer service and would highly recommend this location to anyone looking for a reliable U-Haul experience. Thank you to the entire team.

Rating:

2.0

there was a very long line when we got to the site to pick up the truck. Our pickup time was 10am, we didn't get the truck until 10:45am. Even though I had already checked in using the app, I had to give all the same information to the staff member again. When we were dropping off there was another long line to just drop the truck off. At least 6 other people waiting for staff to help them with drop off.

Rating:

4.0

fewer steps in reservation process. All of the upsell screens were annoying. Would prefer to pick up a vehicle with gas tank full. I did appreciate the refueling estimated gas refill amounts though.

Rating:

5.0

Overall the service was excellent and the van was well maintained. The only confusing part was actually retrieving the van once we set up the info with the clerk inside who told us to go outside and see the guy. There were a few men working on the lot but it was confusing who to go up to to ask for our vehicle. Just a small observation. We stood there waiting for someone to come to us for a few minutes when we realized that we had to walk out to one of the crew cleaning a vehicle to ask which one was ours. Just an observation.

Rating:

3.0

The app didn’t work for some time there was no key in the lock box so this added unnecessary time.

Rating:

4.0

It wasn't possible to confirm my preferred reservation online and I had to pay for a more expensive trailer. Only one member of staff was available to process paperwork on arrival.

Rating:

5.0

Good excelent serves

Rating:

5.0

Staff always professional, friendly and helpful.

Rating:

5.0

The only challenge was finding parking for our vehicle while renting. It took almost a hour to find parking where we were not worried about being towed or ticketed.

Rating:

5.0

Very friendly stuff. Answered all my questions. I had a very good experience! Thank you!

Rating:

4.0

The truck’s door locking mechanism was difficult to use. Very hard to close it.

Rating:

2.0

Previous customer was several hours delayed in returning equipment. This was not staff's fault as they called the renter several times. I rent the 12' tandom trailer regularly (as does the tradesman who was late returning it). Staff informed me that North Van location only has one 12' trailer. It would be helpful to add a second trailer. On another note, I went online to reserve the trailer and when I arrived at 10 am was informed there was no reservation. Coincidentally the trailer was due back at 10am and I was able to make another reservation, but still waited almost 4 hours before the trailer was returned.

Rating:

3.0

These comments are about the Langford dropoff location (976 Goldstream ave). The person who received the vehicle did not check my contract. I had to explain that there was a dolly and furniture pads. I anticipated a receipt or proof or return saying that they received the rental equipment and no damage was reported. This didn't happen.

Rating:

5.0

Throughout the entire time, Hiran, Joseph, and Jerry were always helpful and attentive.

Rating:

4.0

The staff were always helpful, professional and kind. It is a very busy location that they manage well.

Rating:

3.0

It's hard to choose strictly yes or no for these questions. For question 5, it's a "yes" for the building in general, but "not really" for this particular unit (cheap/old floor, spiderwebs..)

Rating:

5.0

When i got there to drop off truck, it was very busy. Big line up. A bit of a wait but, the staff were very professional and friendly. They worked the big line and helped everyone out with their needs all while maintaining their composure.

Rating:

2.0

The unit is not in good condition there is water entering through the roof and after one day of rain this is a serious problem

Rating:

5.0

The only issue I had was with the locks that U-haul provided which would rust and get jammed making it difficult to use. You need to consider alternate product

Rating:

1.0

Nice we’re running all over my stuff, poop everywhere. When the doors were changed I was only given one day notice. The new doors look flimsy and the installer broke the door jam. My concerns about the security of my locker were brushed off by the employees. Security was horrible, day one my scan card didn’t work and I was told not to use anymore, just go inside without checking in.

Rating:

5.0

Awesome thanks

Rating:

1.0

I had a break-in and stolen things.

Rating:

3.0

the walk areas always have rubbish blowing around. Its a good facility but fairly standard for self storage (I only have Australian self storage to compare to though).

Rating:

1.0

Very dirty and damp outdoor storage found bugs in my belongings after under 1 month of storage. Staff outside super rude and always seemed to find a way to block my truck in.

Rating:

4.0

No lock was inside the locker. I had to go to the desk to receive my lock.

Rating:

1.0

Stairs only, no elevator. The passcode I was emailed is incorrect and I was given a card and it doesn’t work. I was told on my second visit not to worry about the security code and just walk up the stairs . This gives me worries about how secure my belongings are going to be in this facility.

Rating:

1.0

When it comes to the actual check in for the storage unit, everything was fine. But the problem was that I also rented the uhaul van because I was moving. I was informed the morning of my move that the van is no longer available. They switched me to the pickup truck. I called uhaul and said that I can't use the pickup truck, as it's too small for some of my furniture and it was going to pour rain all afternoon. I canceled the pickup truck (and the rest of my day was a nightmare as I scrambled to find ways to move my things) and asked for the $50 I get if my rented vehicle isn't available. The woman on the phone said that I couldn't get the $50 because they're offering me the pickup. She was argumentative and dismissive. She eventually agreed that I should get the $50 but she was rude. If you look at my file, she's the one that canceled my rental of the pickup truck. I recommend you listen to that tape.

Rating:

5.0

Too many vehicles located in such a small space making it difficult to come & go.

Rating:

1.0

They have no respect for their storage at this facility. They literally BLOCK ACCESS to the storage by parking large trucks all around it!! There's ALWAYS a truck close to the storage where the staff is unloading stuff from it. Also on a side note, I once called this location from home. I was on hold for 20 minutes so I decided to drive up to the location... 15 mins later I get there, and I'm still on hold on the phone. There were no one in the office but the front desk person... he had the phone up so it doesn't ring... I'm like why don't u answer the phone... I've been on hold for like 35 mins. He's like this thing rings too much... I need a break from it... unbelievable how rude he was. I tell you, this is one of the worst managed uhaul locations U can ignore this, or do something about it. Go undercover if u have too... the level of crap your customers have to put up with in this location is unreal. Unprofessional. Do u want them carrying the uhaul name with such disrespect? How much do u respect and value ur company?

Rating:

5.0

The front desk staff and return staff were beyond kind and helpful. Everyone was very approachable and more than willing to do their best to accomodate! I can not say enough good about the experience!

Rating:

1.0

This Uhaul experience is the most unexpected in a negative way. Firstly, the Uhaul Manager requests me to pay a $710.11 towing fee that I never order, and I never observe the towing service. It was extortion. The towing fee bill the not bill to Uhaul or a bill to myself. It was billed to a non-related third party, except has the truck that I rented's information. Many people rent that truck from time to time. I never request a towing service or observe a towing service. A towing service during the rental period also covered under the insurance contract as well. Uhaul has its own towing service under the contract if towing required. The Uhaul store manager said he paid the towing fee to a third party, so he needed to be charged to my account. It is unreasonable. I suggest the manager. I am afraid a third party was playing the game behind the scene for the sole purpose of financial gain. The RCMP and related organizations needs to investigate this type of Economic crime that takes advantage of the business and innocent people for the sole purpose of organized crime's financial gain.

Rating:

5.0

I had an emergency to leave where I lived..I had looked for 4 hours for a rental van. I came upon Uhaul main st. They were so helpful and supportive. Immediately, I had a rental van and a locker. The person behind the desk walked me to the locker, insured I knew how to enter with the cardlock..the guys helped me understand the working of the van..I really appreciate all the support and kindness ..super people work here.

Rating:

5.0

Their the best storage so far that I in counted I will fully recommend to my family and friends.

Rating:

3.0

I moved out because there was mouse poop all over my unit and stuff with absolutely no food or traces of food anywhere in my unit. It didn’t get into any of my stuff after inspection, but poop was everywhere. I spoke with the manager and he didn’t really have anything to say about it, very much a “what do you want me to do about it” mentality. I asked for help cleaning it up as I didn’t have proper cleaning supplies and mouse poop is really dangerous for women to clean without proper protection, and the person he sent just wiped it off with a rag onto other stuff in my unit. One blanket needed to be thrown out because it was coated too much for me to feel comfortable to get it home to wash it. One lady, who was wonderful, apologized several times for it, but the manager didn’t seem bothered. I moved my stuff out the next day because I had some very expensive books, furniture and linens that I cannot risk vermin ruining. The manager telling me that he’ll clean the floors with peppermint oil more frequently to keep them away wasn’t comforting and clearly not working.

Rating:

4.0

Good prices that are published online and the access to account online is Beverly convenient.

Rating:

1.0

Unit dirty and smelled strongly of mold. Access to the unit for moving in/out blocked by rental equipment and very difficult to access. Rental staff could not find my reservation so created a new one, leaving my existing one open. Rental agent seemed poorly trained and not helpful.

Rating:

3.0

I had a storage space at this location for about five years. In that time my monthly rent rose by more than 20%, which seems rather steep. My biggest issue is getting access onsite with a vehicle. Beings as it is a truck rental location the lot is very congested and it became highly inconvenient to gain access to the storage entry. The people onsite are very friendly but the experience became too much of a hassle to take things in and out, which I have to do from time to time. Just my experience.

Rating:

2.0

Unfortunately there were so many U-Haul trucks on the forecourt that I couldn’t park anywhere near the storage locker. The staff did everything they could to help, but the lot was too full.

Rating:

1.0

There were so many U-Haul vehicles on the lot that I couldn’t park anywhere near the storage and had to dolly everything over to it. The employee was great and tried to help but was unable to.

Rating:

2.0

We got blocked in when we were unloading and am supposed to drop off truck in maple ridge?? Not a good end to our day.

Rating:

5.0

I was very happy with my storage unit, it was easy to access and the right size. Staff were very helpful when I had to rent vehicles or buy supplies.

Rating:

5.0

Thank you guys

Rating:

5.0

..

Rating:

4.0

The only negative issue was trying to close the storage unit and being transferred to multiple people over the phone. Some of the people sounded quite perturbed to be dealing with me.

Rating:

3.0

I was only able to get outside storage. There was a leak in the roof of my unit. Access was difficult as there are so many trucks close by. Staff were friendly but understaffed.

Rating:

5.0

Thank you!

Rating:

5.0

Good service

Rating:

1.0

Poor lighting. The outdoor storage is not convenient for unloading and loading . The employees are rude.

Rating:

4.0

Would recommend Ubox to anyone moving .....

Rating:

5.0

Excellent service, both in St. Catharines and North Vancouver.

Rating:

4.0

In Edmonton the staff were friendly and helpful. I would mention that my U-box itself had issues (for example the latch wasn’t aligned, and had to be hammered shut each time I closed it).

Rating:

1.0

My worst experience ever! Never had access as always was blocked with trucks. The unit size is not as they are advertising and not sealed as water gone through inside. Never use U Haul or recommended.

Rating:

2.0

The computer system makes any interaction far too lengthy. The inability to get ahold of the right people to have Ubox sent to the right place or accessed is exhausting.

Rating:

4.0

Well organized & helpful

Rating:

1.0

Unorganized and poorly trained employees. (Probably not their fault) All dealings over 18 months was challenging.

Rating:

3.0

Staff charged a 120.00 plus tax for storage when it's supposed to be free if we rented a truck. Explaination was only eligible if from out of town ! not true in advertisement/reversed not profesionsal

Rating:

1.0

Worst experience I've ever had, staff very unhelpful and rude, to many hidden costs and fees that should be covered by uhaul especially insurance on your own properties no end of trouble for me. Fail!