Customer Reviews for U-Haul Moving & Storage of N Vancouver

Rating:

5.0

The people are helpful and location is good. The App and the website both do not work as intended. It took me 20 minutes struggling to be return online (I have all the error screenshots available) and eventually had to call 24/7 Customer service to report the issue. The invoice was correct.

Rating:

3.0

It’s not about the location, it’s about your advertising. 19.95 rental is at least 6 times too low. Why do it? Just be honest. It’s 19.95 if you rent, don’t insure and don’t drive. So rent and stay in our parking lot for 19.95. I figured it would be around 85 but what’s the point? So dumb.

Rating:

4.0

The van was super clean, the employees very welcoming. The rates of the km stay too high, even during week. That's really bad.

Rating:

5.0

I had an excellent experience with the team at U-Haul North Vancouver. Every staff member I interacted with was friendly, respectful, professional, and genuinely helpful. The entire process was handled quickly and efficiently, with no unnecessary delays or confusion. The team was organized, knowledgeable, and made everything easy from pickup to return. It is not often that you come across a group of people who are both highly professional and genuinely pleasant to deal with. Their positive attitude and outstanding customer service made a big difference. Thank you to the entire team for making my rental experience smooth and stress-free. I would be happy to recommend this location to anyone.

Rating:

5.0

Friendly people when renting. Excellent crew outside helped me hook it up

Rating:

3.0

this is where i wanted to also pick up from but because i wanter the van for 4 days i had to pick up at another location. Not a good look for uhaul.

Rating:

5.0

Pickup location was changed from my online booking. This location was further away and added an extra 10 km to my rental.

Rating:

2.0

Inspector try to charge me too much on gas price. He said I needed 30L when I only added 10L and it was fine. Rip off.

Rating:

5.0

Being a weekend at the end of month, there was a lineup of customers out the door, waiting to see an agent. Also, only 2 agents were available. I checked in on line, thinking I would avoid the lineup, but not the case. Some customers took 10 or more minutes to get checked in. My wait in line was 20 minutes to see an agent, plus another 10 minutes to get the trailer hooked up. U Haul must have data for end of month rentals and should be staffed accordingly. Also, opening hours should be earlier than 9:00am to spread out and reduce the pickup wait.

Rating:

3.0

The fess for kilometers are not clear at all, I said that I have to go far without giving exact numbers and I am said that it doesn't matter. It tottally made a difference and I paid a lot for that. I feel so stuck in this situation...

Rating:

5.0

I have rented from this location many times and have always had a great experience. The staff are professional, friendly, and very helpful. They are always responsive and make the rental process smooth and easy. The equipment is clean, well maintained, and ready on time. I truly appreciate their excellent customer service and would highly recommend this location to anyone looking for a reliable U-Haul experience. Thank you to the entire team.

Rating:

5.0

I have rented from this location many times and have always had a great experience. The staff are professional, friendly, and very helpful. They are always responsive and make the rental process smooth and easy. The equipment is clean, well maintained, and ready on time. I truly appreciate their excellent customer service and would highly recommend this location to anyone looking for a reliable U-Haul experience. Thank you to the entire team.

Rating:

2.0

there was a very long line when we got to the site to pick up the truck. Our pickup time was 10am, we didn't get the truck until 10:45am. Even though I had already checked in using the app, I had to give all the same information to the staff member again. When we were dropping off there was another long line to just drop the truck off. At least 6 other people waiting for staff to help them with drop off.

Rating:

4.0

fewer steps in reservation process. All of the upsell screens were annoying. Would prefer to pick up a vehicle with gas tank full. I did appreciate the refueling estimated gas refill amounts though.

Rating:

5.0

Overall the service was excellent and the van was well maintained. The only confusing part was actually retrieving the van once we set up the info with the clerk inside who told us to go outside and see the guy. There were a few men working on the lot but it was confusing who to go up to to ask for our vehicle. Just a small observation. We stood there waiting for someone to come to us for a few minutes when we realized that we had to walk out to one of the crew cleaning a vehicle to ask which one was ours. Just an observation.

Rating:

3.0

The app didn’t work for some time there was no key in the lock box so this added unnecessary time.

Rating:

4.0

It wasn't possible to confirm my preferred reservation online and I had to pay for a more expensive trailer. Only one member of staff was available to process paperwork on arrival.

Rating:

5.0

Good excelent serves

Rating:

5.0

Staff always professional, friendly and helpful.

Rating:

5.0

The only challenge was finding parking for our vehicle while renting. It took almost a hour to find parking where we were not worried about being towed or ticketed.

Rating:

5.0

Very friendly stuff. Answered all my questions. I had a very good experience! Thank you!

Rating:

4.0

The truck’s door locking mechanism was difficult to use. Very hard to close it.

Rating:

2.0

Previous customer was several hours delayed in returning equipment. This was not staff's fault as they called the renter several times. I rent the 12' tandom trailer regularly (as does the tradesman who was late returning it). Staff informed me that North Van location only has one 12' trailer. It would be helpful to add a second trailer. On another note, I went online to reserve the trailer and when I arrived at 10 am was informed there was no reservation. Coincidentally the trailer was due back at 10am and I was able to make another reservation, but still waited almost 4 hours before the trailer was returned.

Rating:

3.0

These comments are about the Langford dropoff location (976 Goldstream ave). The person who received the vehicle did not check my contract. I had to explain that there was a dolly and furniture pads. I anticipated a receipt or proof or return saying that they received the rental equipment and no damage was reported. This didn't happen.

Rating:

5.0

Nothing I can think of. My rental went very smooth.

Rating:

3.0

Very limited support in terms of explaining how to capture current truck condition. They just showed me the truck and I was on my own.

Rating:

4.0

Had to wait for attendant to fill tire pressure on 3 tires before he acknowledged me or came to inspect vehicle. I feel prioritizing customers waiting should be done instantly.

Rating:

3.0

I requested pick up at a different location, that was much more convenient for me. Told the day before, I needed to go to this one. Was OK, as someone gave me a ride, but not ideal. Truck was not ready when I arrived, despite having phoned to confirm before I headed there. (It was parked behind numerous others, requiring lots of moving around by worker. (Who squealed the wheels multiple times, just backing it back and forth out of the spot.) Had to wait about 1/2 hour before it was available for me to check over. One thing I did much appreciate. They changed the drop off location to one in my neighbourhood which was much better for drop off. Meant I could walk home. I tried to chose that location when booking, but it would not let me. I appreciated the chart given regarding how much gas would be needed to get back to my 3/4 tank starting point. However, it was not very accurate. I initially put in 10 litres less than it said, thinking I would check level at that point. I was already well over my starting point. (About 1/8 more.) So beware.

Rating:

2.0

Outside of the car was dirty, I got overcharged for 1/8 gas tank which is equal to about 30 CAD

Rating:

5.0

AAA - nothing Uhaul is amazing! i am very pleased with uhaul. i have been using uhaul for decades

Rating:

4.0

Schedule time spots for doing the administrative work. There was a line up when I arrived.

Rating:

1.0

Only used the 10' small truck for an hour and 14 km. Decided it was not worth it stopping by a gas station to put what surely would be less then a couple of liters back in. How much extra could it be, right? The needle barely moved. Well, somehow it was decided it moved 8 liters worth: $18.47 What a rip off.

Rating:

1.0

Called to rent a specific trailer. Was told no problem. When I showed up, wasn’t the trailer I needed.

Rating:

1.0

system was down with no adequate backup. Staff did the best they could but the experience was extremely slow and frustrating.

Rating:

4.0

I have corporate account and all booking are under the corporate but every time I am charged for personal and need to call and follow up, This is frustration.

Rating:

4.0

No wait time, just park truck and agent took over immediately. Pretty quick in and out service.

Rating:

3.0

Van needs some work. Everytime the gears shifted there was a clank noise

Rating:

5.0

I use U-Haul very often for my moving jobs, and I’ve been to many different locations. Most of them are good, but this location honestly stands out to me. The staff here are always kind, respectful, and very fast at helping customers. Every time I come here, the process is smooth and stress-free. I’ve never had any problems with them, and they consistently make the experience easy and professional. From my personal experience, this is one of the best U-Haul locations I’ve worked with. Highly recommended.

Rating:

4.0

Let people know in advance of US spec vehicles

Rating:

5.0

Everything went smooth. Great service.

Rating:

2.0

The customer service was not great. The only reason I would refer someone is because there are no other options

Rating:

5.0

Weekends are Always busy, you need to reserve a trailer to finish your projects on time, it's easy and quick. Have fun! Thanks

Rating:

5.0

Quick and convenient

Rating:

5.0

If you dedicate a spot for vehicles of the people who take a truck, that would be amazing

Rating:

3.0

I put gas in the truck and yet when I received my emailed receipt I saw that I was charged a fuel surcharge, despite the fact that the gas gauge was at the same level as when I picked up the truck. The person checking in the truck did not tell me this. I won't be renting from this location again.

Rating:

5.0

Yes, I'm really upset with your organization. Not the main St. N. Vancouver, BC location. They are great. BUT when I tried to book a truck online they were not included as an option. What game are you playing?? If this is some kind of internal business decision it's a bad one because you've made a customer mad. Hey you guys, the customer comes first!!!

Rating:

5.0

Windshield wipers needed replacement

Rating:

4.0

Install rear view cameras in trucks

Rating:

4.0

Thought I’ll be having a $25 discount if I tidy up the back of the truck with no mess which I did before dropping the key. There’s a sticker in the back about it. But I didn’t get the discount when I got my receipt thru email. This is not good. If it’s not valid anymore, then they should’ve removed that sticker. I should have left the mess inside if only I knew that I’m not getting any discount.

Rating:

5.0

Throughout the entire time, Hiran, Joseph, and Jerry were always helpful and attentive.

Rating:

5.0

North Vancouver was outstanding experience

Rating:

3.0

I did an online check-in as the lineup at the office was quite long. We had trouble finding our track because it was parked at a clean up station? A spot that was not where we were looking. A staff member outside was friendly and supportive. When we checked the track, the blankets I ordered were not in the track... so I had to grab the same staff again to ask. He said the ground crew won't get notified of this kind of order, which I found something your company should look at. I booked my truck weeks before and my order details could have easily shared and communicated among the staff.

Rating:

5.0

great deal, great service, thank you

Rating:

3.0

The truck was dirty. I was charged $40 for being 2 hours late even though I was told it would be $19.

Rating:

5.0

DRIVERS DOOR IS NOT FULLY CLOSING ON MOVERATE CLOSING AVTIVATION. AIR QUALITY IN CAB MAYBE A CONCERN ON EXTENDED TRAVEL TIME AT HIGHWAY SPEEDS. OVERALL IT RAN EXCELLENT!! THANK YOU !!

Rating:

4.0

The van wasn't very clean. The app to take photos of the vehicle was temperamental

Rating:

5.0

We dropped the trailer off in West Kelowna location.

Rating:

4.0

Take a few minutes to orient the driver with the important features of the truck.

Rating:

5.0

Service was great on both pick up and drop off.

Rating:

5.0

Great service as always, thank you!

Rating:

5.0

Thank you for another stress free rental experience.

Rating:

5.0

Service was great. It was a Saturday morning at the beginning of the month so there was a bit of a line for pickup, but I’d provided all my info on line and things moved pretty quickly. Truck was in great shape and exactly what we needed. Drop off took about 5 minutes and the location has a conveniently close gas station to refill at before dropping off the rental. Overall excellent experience.

Rating:

2.0

English was a second language for the two men hooking up the trailer. Communicating with them both was difficult. With the four pin connection, the right turn signal did not work on the trailer. When they plugged into my 7 pin connection, they said the the right turn signal worked. They told me to buy an adaptor - 7 to 4pin. With the adaptor installed, I drove away. Once at home and with the 4way flashers on, my 32 year old son told me that the right turn signal on the trailer was not working. After fixing the broken wire on the trailer.... Yeah let that sink in.... The right turn signal worked. Not only did they let me leave with out proper turn signals, they up sold me an adaptor that I did not need. Now on to the other issue. I booked pick up near my home at the SW Marine Street location. Not North Vancouver a 40 minute drive from home. the booking was made well enough in advance to have moved the trailer. BAD FORM U-HAUL......

Rating:

1.0

You motherfuckers changed the pick up location and cost me 50 dollars to get to the pick up when the original location i chose was walking distance.shame.

Rating:

4.0

The staff were always helpful, professional and kind. It is a very busy location that they manage well.

Rating:

3.0

It's hard to choose strictly yes or no for these questions. For question 5, it's a "yes" for the building in general, but "not really" for this particular unit (cheap/old floor, spiderwebs..)

Rating:

5.0

When i got there to drop off truck, it was very busy. Big line up. A bit of a wait but, the staff were very professional and friendly. They worked the big line and helped everyone out with their needs all while maintaining their composure.

Rating:

2.0

The unit is not in good condition there is water entering through the roof and after one day of rain this is a serious problem

Rating:

5.0

The only issue I had was with the locks that U-haul provided which would rust and get jammed making it difficult to use. You need to consider alternate product

Rating:

1.0

Nice we’re running all over my stuff, poop everywhere. When the doors were changed I was only given one day notice. The new doors look flimsy and the installer broke the door jam. My concerns about the security of my locker were brushed off by the employees. Security was horrible, day one my scan card didn’t work and I was told not to use anymore, just go inside without checking in.

Rating:

5.0

Awesome thanks

Rating:

1.0

I had a break-in and stolen things.

Rating:

3.0

the walk areas always have rubbish blowing around. Its a good facility but fairly standard for self storage (I only have Australian self storage to compare to though).

Rating:

1.0

Very dirty and damp outdoor storage found bugs in my belongings after under 1 month of storage. Staff outside super rude and always seemed to find a way to block my truck in.

Rating:

4.0

No lock was inside the locker. I had to go to the desk to receive my lock.

Rating:

1.0

Stairs only, no elevator. The passcode I was emailed is incorrect and I was given a card and it doesn’t work. I was told on my second visit not to worry about the security code and just walk up the stairs . This gives me worries about how secure my belongings are going to be in this facility.

Rating:

1.0

When it comes to the actual check in for the storage unit, everything was fine. But the problem was that I also rented the uhaul van because I was moving. I was informed the morning of my move that the van is no longer available. They switched me to the pickup truck. I called uhaul and said that I can't use the pickup truck, as it's too small for some of my furniture and it was going to pour rain all afternoon. I canceled the pickup truck (and the rest of my day was a nightmare as I scrambled to find ways to move my things) and asked for the $50 I get if my rented vehicle isn't available. The woman on the phone said that I couldn't get the $50 because they're offering me the pickup. She was argumentative and dismissive. She eventually agreed that I should get the $50 but she was rude. If you look at my file, she's the one that canceled my rental of the pickup truck. I recommend you listen to that tape.

Rating:

5.0

Too many vehicles located in such a small space making it difficult to come & go.

Rating:

1.0

They have no respect for their storage at this facility. They literally BLOCK ACCESS to the storage by parking large trucks all around it!! There's ALWAYS a truck close to the storage where the staff is unloading stuff from it. Also on a side note, I once called this location from home. I was on hold for 20 minutes so I decided to drive up to the location... 15 mins later I get there, and I'm still on hold on the phone. There were no one in the office but the front desk person... he had the phone up so it doesn't ring... I'm like why don't u answer the phone... I've been on hold for like 35 mins. He's like this thing rings too much... I need a break from it... unbelievable how rude he was. I tell you, this is one of the worst managed uhaul locations U can ignore this, or do something about it. Go undercover if u have too... the level of crap your customers have to put up with in this location is unreal. Unprofessional. Do u want them carrying the uhaul name with such disrespect? How much do u respect and value ur company?

Rating:

5.0

The front desk staff and return staff were beyond kind and helpful. Everyone was very approachable and more than willing to do their best to accomodate! I can not say enough good about the experience!

Rating:

1.0

This Uhaul experience is the most unexpected in a negative way. Firstly, the Uhaul Manager requests me to pay a $710.11 towing fee that I never order, and I never observe the towing service. It was extortion. The towing fee bill the not bill to Uhaul or a bill to myself. It was billed to a non-related third party, except has the truck that I rented's information. Many people rent that truck from time to time. I never request a towing service or observe a towing service. A towing service during the rental period also covered under the insurance contract as well. Uhaul has its own towing service under the contract if towing required. The Uhaul store manager said he paid the towing fee to a third party, so he needed to be charged to my account. It is unreasonable. I suggest the manager. I am afraid a third party was playing the game behind the scene for the sole purpose of financial gain. The RCMP and related organizations needs to investigate this type of Economic crime that takes advantage of the business and innocent people for the sole purpose of organized crime's financial gain.

Rating:

5.0

I had an emergency to leave where I lived..I had looked for 4 hours for a rental van. I came upon Uhaul main st. They were so helpful and supportive. Immediately, I had a rental van and a locker. The person behind the desk walked me to the locker, insured I knew how to enter with the cardlock..the guys helped me understand the working of the van..I really appreciate all the support and kindness ..super people work here.

Rating:

5.0

Their the best storage so far that I in counted I will fully recommend to my family and friends.

Rating:

3.0

I moved out because there was mouse poop all over my unit and stuff with absolutely no food or traces of food anywhere in my unit. It didn’t get into any of my stuff after inspection, but poop was everywhere. I spoke with the manager and he didn’t really have anything to say about it, very much a “what do you want me to do about it” mentality. I asked for help cleaning it up as I didn’t have proper cleaning supplies and mouse poop is really dangerous for women to clean without proper protection, and the person he sent just wiped it off with a rag onto other stuff in my unit. One blanket needed to be thrown out because it was coated too much for me to feel comfortable to get it home to wash it. One lady, who was wonderful, apologized several times for it, but the manager didn’t seem bothered. I moved my stuff out the next day because I had some very expensive books, furniture and linens that I cannot risk vermin ruining. The manager telling me that he’ll clean the floors with peppermint oil more frequently to keep them away wasn’t comforting and clearly not working.

Rating:

4.0

Good prices that are published online and the access to account online is Beverly convenient.

Rating:

1.0

Unit dirty and smelled strongly of mold. Access to the unit for moving in/out blocked by rental equipment and very difficult to access. Rental staff could not find my reservation so created a new one, leaving my existing one open. Rental agent seemed poorly trained and not helpful.

Rating:

3.0

I had a storage space at this location for about five years. In that time my monthly rent rose by more than 20%, which seems rather steep. My biggest issue is getting access onsite with a vehicle. Beings as it is a truck rental location the lot is very congested and it became highly inconvenient to gain access to the storage entry. The people onsite are very friendly but the experience became too much of a hassle to take things in and out, which I have to do from time to time. Just my experience.

Rating:

2.0

Unfortunately there were so many U-Haul trucks on the forecourt that I couldn’t park anywhere near the storage locker. The staff did everything they could to help, but the lot was too full.

Rating:

1.0

There were so many U-Haul vehicles on the lot that I couldn’t park anywhere near the storage and had to dolly everything over to it. The employee was great and tried to help but was unable to.

Rating:

2.0

We got blocked in when we were unloading and am supposed to drop off truck in maple ridge?? Not a good end to our day.

Rating:

5.0

I was very happy with my storage unit, it was easy to access and the right size. Staff were very helpful when I had to rent vehicles or buy supplies.

Rating:

5.0

Thank you guys

Rating:

5.0

..

Rating:

4.0

The only negative issue was trying to close the storage unit and being transferred to multiple people over the phone. Some of the people sounded quite perturbed to be dealing with me.

Rating:

3.0

I was only able to get outside storage. There was a leak in the roof of my unit. Access was difficult as there are so many trucks close by. Staff were friendly but understaffed.

Rating:

5.0

Thank you!

Rating:

5.0

Good service

Rating:

1.0

Poor lighting. The outdoor storage is not convenient for unloading and loading . The employees are rude.

Rating:

4.0

Would recommend Ubox to anyone moving .....

Rating:

5.0

Excellent service, both in St. Catharines and North Vancouver.

Rating:

4.0

In Edmonton the staff were friendly and helpful. I would mention that my U-box itself had issues (for example the latch wasn’t aligned, and had to be hammered shut each time I closed it).

Rating:

1.0

My worst experience ever! Never had access as always was blocked with trucks. The unit size is not as they are advertising and not sealed as water gone through inside. Never use U Haul or recommended.

Rating:

2.0

The computer system makes any interaction far too lengthy. The inability to get ahold of the right people to have Ubox sent to the right place or accessed is exhausting.

Rating:

4.0

Well organized & helpful

Rating:

1.0

Unorganized and poorly trained employees. (Probably not their fault) All dealings over 18 months was challenging.

Rating:

3.0

Staff charged a 120.00 plus tax for storage when it's supposed to be free if we rented a truck. Explaination was only eligible if from out of town ! not true in advertisement/reversed not profesionsal

Rating:

1.0

Worst experience I've ever had, staff very unhelpful and rude, to many hidden costs and fees that should be covered by uhaul especially insurance on your own properties no end of trouble for me. Fail!