Customer Reviews for U-Haul Moving & Storage of Nashville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Nashville

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NATHAN D. on

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Shana S. on

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Angela R. on

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John M. on

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Madison Dart is a must keep employee. she helped me so much. Where other would have just been robotic! Her knowledge and bed side manor is absolutely brilliant! First impressions make or break certain situations! Well she makes situations,problems, and anything in between a surprisingly lovely space between the mundane moments that come with paper work. She needs a raise and a promotion! Thank you John T. McGrady

Alexandra J. on

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Great experience. I'm a young woman and was going to the unit I was renting by myself quite often. Never once did I feel unsafe. Everyone I interacted with on the staff was helpful and friendly!

Dwight T. on

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??% grade A Service

Ryan T. on

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Awesome Service! Thank you!!!

Brandy W. on

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Great manager!

Corey G. on

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The front of the truck was covered with bugs. The personnel was very helpful when the mobile check in wouldn’t work.

Khaliss B. on

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Its was good but i basically had to attempt to return the truck to 3 different locations but everything is returned thank u

Frederick G. on

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Everything was perfect

John R. on

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Great experience - very professional - a high recommend - very impressive facility and Tiffany sure knows how to run it

Robert V. on

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Benjamin P. on

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Craig F. on

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I was told to fill the tank where it was when I picked it up. I did, but was charged 8.50 for gas. No big deal as I was very happy with the rental, but I didn’t understand.

Enrique M R. on

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I was very happy with the service from Tiffany the General Manager. She was very helpful.

Veronica R. on

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Staff was great and very easy move-in as well as checkout! Would definitely use this facility again.

Wilfido B. on

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good

Amanda C. on

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Staff is incredibly helpful!

Guelay E. on

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The outside mirrors of the Cargo van I rented were not automatic, meaning, I couldn't adjust the passenger side mirror when I was sitting in the driver seat. I ended up managing, but it was slightly unnerving.

Osilys G. on

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Mark B. on

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One of the best locations I've ever been to.

Christopher D. on

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Quick and easy!

Jill K. on

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Make sure to get your reservation complete and call the location to verify it is there before moving!!! If I am charged twoce for 2 different storage units I am going to be highly upset!!!

Wesley M. on

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Tiffany was very helpful and understanding of my storage situation. Thank you and highly recommend this location for those who want good customer service.

Clara B. on

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Front desk assistant was nice. However, she informed me that my pick up was from the Uhaul on 8th Ave which was incorrect. I think that was a technical error on Uhal's end and not the clerk.

Colin M. on

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John K. on

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Staff at this location were hands down the best most accommodating people . This experience was the most pleasant experience I’ve had and I’ve been renting U-Haul for decades

Silvia M. on

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Ryan T. on

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Thank you to Madison!!!! We came in with low spirits. We were put in a really bad situation with our new home. Madison helped us out and was wonderful. They recently dropped their prices!

alphonso m. on

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i have been to three locations in nashville in the last week the service has been above averagea at those locations

Ken S. on

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Just needed a storage space for about two weeks. Very friendly, helpful people. Top notch.

Sara P. on

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Y'all do an AMAZING AWESOME EXCELLENT job as always ?????? THANKS ??

Ansley M. on

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This U-Haul facility was very clean. The staff and owner were exceptionally helpful and kind. I used the 1 month of free storage after renting a truck, and it was well worth it. Thanks!

sandra b. on

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Very good service

Melissa M. on

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Djuana M. on

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Tiffany gets an A++, the smoothest return we have ever had. She was multi-tasking and still more efficient than any return location we have encountered, (and it was a crazy holiday weekend). Thank you Tiffany!

Joseph P. on

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William A. on

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Joshua W. on

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The company had great storage options, but lacked in the parking/load and unload zones.

Larry G. on

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Helpful cuerdeus.all good👍

Genevieve H. on

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sarah j. on

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Everything was amazing!

Otisdrevius R. on

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David H. on

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Thank you

Kaeli S. on

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Easiest and most low maintenance storage i've used. friendly and informative staff.

Margret G. on

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It took over an hour to set up storage due to the printer and cc reader not working on one of the computers. She moved the card machine and it deleted my information so we had to start over again.

Albert D. on

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Offer to adjust side mirrors on trucks. They cannot be adjusted because they were too tightly mounted and some kind of wrench was needed. This was a safety hazard... I could only see the side of the truck on the drivers side and 2 lanes to the right on the passenger side.

Calogero N. on

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Sally B. on

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Michael E. on

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They were the rental location I have ever dealt with. Professional, efficient, courteous, fast, accurate. Just the best and noticeably good.

Tammy S. on

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Patrick S. on

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Service provided by the employees at this uhaul location was excellent. They couldn't have been nicer. Service provided by uhaul corporate and the app experience are trash. Don't bother with the app or ever try to contact customer service, just go to this location and deal directly with their wonderful staff.

David H. on

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Skylar J. on

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My storage experience was easy and stress-free. Thanks U-Haul Moving & Storage!

Susan B. on

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Excellent storage experience!

Kameron S. on

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Tyler C. Was BEYOND excellent!

Amanda C. on

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Bianca (Saturday morning shift) was incredibly helpful and friendly. While the loading/unloading zone is very small, I am glad I chose this location

YoKasta L. on

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One suggestion: There should be a way for the person on duty to reset the elevators when the power goes out on the weekends - my husband and I were stuck in one on Sunday afternoon!

Janet T. on

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Tyler was extremely professional, communicated everything I needed to know clearly, and despite being the only staff on, managed to help multiple clients efficiently.

sarah j. on

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They were so pleasant and helpful. The facility is also new and very clean.

Wilson V. on

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Nicest UHual storage facility that I have encountered. Exceptionally clean and easily accessible. Parking lot could be bigger through for turning around w/ trailers, etc...

Ryan T. on

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Ms. Terry (the local owner) is always there...and like any business big or small it shows. Not only in operations and facilities, but in a passion to obtain/retain your customers. Love it.

Janice H. on

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Convenient and staff was very accommodating!

Mark F. on

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The elevator at this facility is absolutely horrible to work with. Something needs to be done to make it easier for everyone to move stuff up and down.

Virginia C. on

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Fantastic facility!

Melissa W. on

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My rep was awesome. He really made my experience better

Sarah B. on

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This storage facility is easy to access from all neighborhoods around Nashville. The parking is somewhat tricky but no other complaints. The building is new and very clean and well-maintained.

Marisa P. on

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The facility is well taken care of and a pleasant atmosphere.

salar a. on

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The staff were so welcoming and acting professionally, and the place was very clean and well organized. Thanks a lot for everything.

STEVE M. on

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This place is top notch. Highly recommend!

Lena H. on

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Everyone was helpful!

Colin H. on

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Katrina was fantastic. She saved our bacon after we were unable to move into our new apartment and needed somewhere to store everything we owned. She was friendly and professional.

salar a. on

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The staff were respectful and professional and very helpful.

Skylar J. on

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Tiffany was so nice when I called from Virginia. She was very helpful and made reserving the right size unit from afar every easy.

jason a. on

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Tiffany and her crew are amazing!!! They offer the best customer service I have ever experienced in the past 15 years of dealing with uhaul! Best uhaul location ever!!!

Louis C. on

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Great

Joesph R. on

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Bianca was very friendly and helpful with all our needs. The rest of the staff was friendly as well. Great experience!

sallie w. on

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Staff was very helpful and professional.

jason a. on

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Amazing service! Tiffany provided is with great customer service!

Brian B. on

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It as great!

Andy V. on

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Would use again! Very Friendly

Katlyn V. on

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I mainly interacted with one of the managers, but she was absolutely lovely and helpful.

Sara P. on

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Everyone was very nice and always happy to help. Thanks 😊

willie c. on

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The young lady that helped me was very awesome had very good customer service would hire her in a heartbeat

Earl E. on

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Building was spotless. Staff was gracious and helpful. Thanks to Ms. Terry for all the help.

Katherine M. on

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Very professional and great customer service

ERIN O. on

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excellent customer service + very nice facility! Had issues w/ elevator freezing up. Get WiFi for online truck return- service is poor under the covered lot. Give units closer to elevator! Many open..

Nancy B. on

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Service was fast and employee was very nice and friendly plus helpful!

MARGARET G. on

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This was the best storage place. I wish they had one in Cali

matt G. on

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Great experience..thank you for the help getting settled here in Nashville

Haorld S. on

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Great service

Sara P. on

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Have had the most excellent service from this business. Extremely helpful and friendly ☺️

Yolanda G. on

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Pleasant experience and professional staff.

Mark C. on

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Great service!

michael h. on

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Employees were helpful and knowledgeable.

Christopher C. on

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Everyone here was extremely helpful and the facilities were very clean and state-of-the-art.

Katherine M. on

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She was cry informative professional and polite. Left me with no questions to ask .

Rukiya B. on

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Uhaul made it a very smooth transition for me.the storage facility is immaculate, clean, well lit & safe! Tyler customer service was excellent! He was very knowledgeable, nice & never put me in a rush

Julianna T. on

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I was amazed at how clean, how modern, how organized the place was. The manager Tiffany is awesome.

Lon C. on

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It would be nice if they prorated a refund when you get out before the deadline because, let's face it, storage is expensive.

Andrea P. on

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Tyler and the rest of the staff we're awesome but if you have to talk with the over flow people then they do not know what they are talking about

marita G. on

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Outstanding customer service!😊

Scott T. on

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I definitely would recommend your storage facility to anyone I know who needs your services. The location was easy to access, the covered loading/unloading area was great, and the operation was aweso.

James A. on

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Excellent facility. Nice people. Convenient to the 40

Michael B. on

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Literally do not know what I would do without this specific place. I have nothing but the best to say.

sharon m. on

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They lie, cheat, steal. I would NEVER EVER EVER recommend to anyone.

sharon m. on

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They lied and claimed things were broke and it was not. Charged more for gas, but I filled it back up to where it was when I rented it. They had rental time wrong. They spelled my name wrong as well.

julia S. on

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Really a fantastic facility, and they were on top of looking after my unit. I would absolutely use this location again for storage. The staff went above and beyond.

tonya y. on

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This was our first time using a storage. And the employees made us feel like family. Keep up the good work.😁

Brandon B. on

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I don't have my papwerwork but the gentleman that helped, Tyler?, was awesome. He explained everything effectively and helped us get a location that would help with our short term situation.

Dail W. on

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Everything was great

Anthony W. on

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Wonderful move - in experience !!!

julia S. on

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A beautiful facility, Tyler was so helpful. Made it all so very easy and stress free! Thank you -

Ticoria W. on

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Taylor was amazing and totally patient with me. Thank you for a great experience for my first time in Nashville, Tennessee!

TONY L. on

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TIffany did a great job

NSILO T. on

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Great place, only left due to finding a unit closer to my job and a bit cheaper.

STACEY K. on

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Thank you for helping me.

SHERRI ANN M. on

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I will always use U Haul services. Staff very helpful and knowledgeable about their equipment.

Lawrence S. on

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This was clean, well-lit, and secure. The thing that stands out is the friendliness and helpfulness of the staff.