Customer Reviews for U-Haul Moving & Storage of Nashville

1,089 reviews

506 Fesslers Ln   Nashville, TN 37210
(Customers can not leave vehicles on site)

(615) 736-5231

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(615) 736-5231

506 Fesslers Ln
Nashville, TN 37210
(Customers can not leave vehicles on site)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Propane exchange
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

OLGA S.  |  Overall Experience 
Rating:
5.0

I'm sorry I forgot the name of the young guy at the desk.. He was very courteous and helpful.. always with great attitude and willing to help. I will use this facility again next time.

Jose M.  |  Overall Experience 
Rating:
5.0

Great caring staff!

Sharon B.  |  Overall Experience 
Rating:
5.0

Everything was great great customer service with the lady that took care of me thanks I will use this location again

Kenneth A. 
Rating:
4.0

I chose not to fill up the gas because I drove FIVE miles. I was charged for two gallons of gas. That is saying your trucks get less than 3 miles a gallon. I challenged the charge but she would not change it to one gallon.

Laurie M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel M. 
Rating:
5.0

The whole experience was efficient and effortless. Thank you.

CORY S. 
Rating:
5.0

Customer did not leave a comment.

Tyler P. 
Rating:
5.0

Customer did not leave a comment.

joseph n.  |  Overall Experience 
Rating:
2.0

Took an hour from when we got in line to when we got in our truck, and there were only two people in front of us. The key we were given didn't match our contract truck # and that further delayed things. We finally figured it out when the mileage on truck didn't match mileage in the U-Haul app as we were coming out pre trip inspection. Big problem: Noone can get cell phone reception in your facility, yet the transactions are supposed to be completed via customer cell phone. That's part of what delayed the first customer in front of us. We were only able to complete our transaction because of Xfinity Wifi we tapped into. Can customers use your wifi? That's a problem. Also, you needed more than one staff member. Two customers in front of us, and it taking an entire hour (not exaggerating- an actual hour) is terrible. The staff said there were multiple technical difficulties today. Not sure what else it was.

Julia S. 
Rating:
5.0

Very friendly staff. Helped me a lot with my storage needs.

JOSHUAALEXANDER S.  |  First Impressions 
Rating:
5.0

Staff was helpful. Good experience!

Deborah S.  |  Overall Experience 
Rating:
5.0

Keep up the good work.

Peter K. 
Rating:
5.0

Good job!

tanqiqua b.  |  Overall Experience 
Rating:
1.0

Very disappointed about the employees helpfulness and especially the extra fuel charge. I was very proud of the fact that I judged my gas consumption so well that I was bringing the truck back about exactly or maybe just a little more gas on the gauge than when I picked it up. Now I get the receipt and it shows it had only an 1/8 of a tank when I dropped it off, is total BS, I checked the gauge when I dropped it off and it was above a 1/4. So I will contest this extra charge on my card. Also the rudeness and ambivalence of the staff was pretty off-putting. When I walked into the store to drop off truck key, nobody spoke to me at all, a guy took the key didn't say a word, just went out and started the truck and sat in it, nobody in the office even acknowledged I was there, I wasn't sure if I was supposed to wait or not. When my ride showed up, I finally asked the guy in the truck who had been idling the truck for about 10 minutes, if I could leave and without saying a word give me a thumbs-up. So I left without getting a receipt, Now I get the electronic receipt and it wrongly shows that the gauge was at an 1/8 of a tank. I can see mistakenly saying it was a 1/4 ,although it was above a quarter, but to say it was an1/8 is way off the mark. I am not paying this extra fuel charge.

Bert M. 
Rating:
5.0

Customer did not leave a comment.

Doug E. 
Rating:
5.0

My only complaint is how expensive it cost for less than a 12-hour rental.

MATHEW R. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Scott C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chaz S. 
Rating:
5.0

Customer did not leave a comment.

Donnie M.  |  Overall Experience 
Rating:
1.0

The few months I was there, my locker was broken into by staff, I was mistreated and harassed be the staff (manager) overall. I was evicted from my parking space and threatened by the manager on a Sunday when no one else was even there. Sad.

James W.  |  Overall Experience 
Rating:
1.0

My card was charged an extra $116 for not bringing the truck back on FULL even thou I got it on ¼ tank and thats how it was brought back on ¼. Management hasn't not reached out even thou I called to asked about the extra charge. Will dispute transaction with my bank.

Tamara P. 
Rating:
5.0

I'm so grateful for this storage facility. Temperature controlled units will allow me to store my supplies that would otherwise dry out or get too hot. I also appreciate the security and easy access after business hours. I was surprised by how easy it was to transport my things to my storage unit with the carts provided and the elevator. Thanks for making my unexpected move much easier:)

barbara h.  |  First Impressions 
Rating:
5.0

Great customer service

ricara H. 
Rating:
3.0

Make reservation at Nolensville rd they switched with out letting me know, paid 30 rent with 46. Ripping off man. Will not use in future nor recommend. Poor service

Tariq M. 
Rating:
3.0

Customer did not leave a comment.

aretha a.  |  Overall Experience 
Rating:
5.0

I had a great experience and it’s going to be a great place

stephen m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULA W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

I have reached out to U-Haul regarding our original pick up location. Annex Ave in West Nashville. This location was only 1/2 a mile away from my apartment in West Nashville. Manager, LeRoy was RUDE, I had reserved the truck 2 months in advance and was basically told TOUGH LUCK. The alternate location was over 45 miles away, a major inconvenience with picking the truck up and taking time off work.

Michael L. 
Rating:
5.0

Can't think of a way you could improve. The employee who assisted me was fantastic. Very helpful.

Tanner M. 
Rating:
5.0

Customer did not leave a comment.

tanqiqua b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Efemena Michael D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolonda H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hing H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Vicky T. 
Rating:
3.0

Only go in person to set up and make sure the person you're talking to is experienced. In person they were very friendly but over the phone the newbie fucked everything up - set it for a round trip when it was one-way, left out the dolly I ordered, etc. - luckily this was caught and fixed by another location where I stopped in to have it checked because I could tell that the newbie over the phone at the above location was a moron.

bill D. 
Rating:
5.0

Customer did not leave a comment.

Jerry D.  |  Overall Experience 
Rating:
3.0

I can't Get anyone on the phone to ask about why I was charged so much

Phillip H. 
Rating:
4.0

Parking lot for loading and unloading is chaotic and difficult to maneuver. There is not enough room for trucks.

Kellie H.  |  First Impressions 
Rating:
5.0

Very clean and secure facility. Staff very professional/friendly and helpful. Thank you

Steve L.  |  Overall Experience 
Rating:
4.0

I was over charged. I was charged a fee that I shouldn't have been charged. I contacted Jonathan, the regional manager, but I have not heard from him

ALLISON B. 
Rating:
5.0

Customer did not leave a comment.

donora B. 
Rating:
5.0

Customer did not leave a comment.

ERIN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristianna P. 
Rating:
2.0

I have been locked out of the building twice despite my payments being on time, and being there before the building is locked (10PM). I am paying almost $130 a month, I should expect to be able to get into my unit when needed.

CAMERONALEXANDER T. 
Rating:
1.0

I had an accident and broke the mirror. I purchased the additional insurance. I notified uhaul when I turned truck in I contacted the insurance company and submitted the claim. No one returns my call from the insurer. Uhaul charged my credit card over 1000 dollars

JAMIE H. 
Rating:
5.0

Customer did not leave a comment.

julius B. 
Rating:
3.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

TORY C. 
Rating:
5.0

The facility has been 150% improved since Khalil became general manager. We have been a customer there for a year and this is the cleanest, well managed and busy that it ever was. He takes time to personally handle anything that you bring to him. He works hard and is very calm and good at managing. You made a wonderful choice putting him in that position.

Octavious H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
1.0

The attendant approached me, never asked my name, immediately came to my open door of truck, smoking right in my face, and told me I had to take the truck to a location 15 minutes away or he would charge me a fee. I showed him I was at correct location. He was rude. Then he never Looked at vehicle with me, went inside and proceeded to input fraudulent info into the computer/ that I owed money for gas. Though I had above the 1/4 tank that was recorded that I needed. Then I told him about how the pads were missing from pickup location and he still charge me. He was rude and it was uncalled for

Mary noller G. 
Rating:
3.0

Customer did not leave a comment.

Adam H.  |  Overall Experience 
Rating:
5.0

Counter person said he would schedule a level 2 maintanence after i told him of the issues with the truck

NEAL S. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

I will never use another storage unit service again! Super helpful employees and an immaculate facility made me feel like my stuff was safe from theft and bugs

Emily C.  |  Overall Experience 
Rating:
5.0

Augustus helped me during the moving in process, very articulate and kind gentleman that also had a good sense of humor. There were a couple other employees there at the same time and although I did not interact with them as much, they were still helpful and seemed focused on their work.

Chadwick L.  |  First Impressions 
Rating:
4.0

Great website and nice people.

jana N. 
Rating:
5.0

Very Impressive Facility. This is an excellent location, and an excellent company to have storage with. It is managed very well; the people are always nice and helpful, the check-in is easy, and secure. It is obvious that belongings are safe and kept well. I would recommend U-Haul for all storage needs, be it small or large, we have been very happy doing business with them, and will look for U-Haul in the future for all our storage needs. Thank you for how clean and well kept the facility is, it was a pleasure to work in our unit.

hollie g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Khalil Dodd was knowledgeable and helpful , great operational manager

Derryl N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erik W. 
Rating:
4.0

Customer did not leave a comment.

ALEXIS M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JONATHAN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn N. 
Rating:
4.0

Customer did not leave a comment.

Sergio C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheteka Y.  |  First Impressions 
Rating:
5.0

The person who worked with me was very nice and professional. Because of him I will be using that location again. Thank you!

Delores W. 
Rating:
2.0

I said I got there at two minutes till closing and I just called and asked him please stay open so I can get my storage bin I only had help moving the furniture I only had help on Sunday I had he says I don't care I gotta go at 5 o'clock my daughter was on the phone with customer service I had a nice long wait 45 minute wait ridiculous in the long run I told him I was leaving until he gave me my storage bins so instead of arguing with me for 15 minutes because I got the storage bins done which she finally did I was quite upset about the fact that truck back clean but I guess you should've been no problems last time I ran in there I had to drop off my truck on a family because they didn't have anywhere for it to go Pretty upset I just don't understand it cost me $100 from 1995

Candyce K. 
Rating:
5.0

Customer did not leave a comment.

KATRINA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

greg H. 
Rating:
5.0

Great service!

MaKayla S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hannah T. 
Rating:
5.0

I love this location. The staff is so helpful. And the 24/7 self check out is gives awesome access.

Chris M. 
Rating:
5.0

Destiny Shults was a great help and very pleasant.

DENNIS P. 
Rating:
5.0

Customer did not leave a comment.

Boston C. 
Rating:
5.0

All of the staff were friendly and helpful. They have excellent customer service.

Amanda J E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher R.  |  First Impressions 
Rating:
4.0

Wonderful workers and manager at the U- Haul location. Very friendly and helpful and professional. Facility was well kept and rules were explained very well at the beginning so I didn’t gave any difficulties later on.

Jasmine S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patricia J. 
Rating:
5.0

Customer did not leave a comment.

Gerald J. 
Rating:
5.0

Customer did not leave a comment.

Carol J. 
Rating:
5.0

Khalil was extremely helpful and kind. He provided great service and would definitely recommend anyone to this facility

Chassity C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marty B. 
Rating:
5.0

Your staff took real good care of my belongs. They went far beyond the call. I would just love to say Thank You from the bottom of my heart. Yours In Christ. Leslie Thompson. 😌😍

Leslie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teddie f.  |  Overall Experience 
Rating:
3.0

Pretty sad that y'all charge people for a whole month but if they move out earlier nothing is pro-rated. Stealing peoples money is all y'all do.

Timothy P.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly

Joe S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seniya M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angie R.  |  Overall Experience 
Rating:
5.0

The driver's side door on the truck wasn't aligned properly so there was loud wind noise in the cab

Samuel S. 
Rating:
3.0

Very conflicted on this rating. I had reservations for a truck and a storage unit. Everything with the truck went super smoothly, not really any issues at all. It was very convenient all the way through. The storage unit however is where things got rocky. Initially everything went well. We were even able to switch to a bigger unit after realizing the one we reserved was too small. The employee available during office hours was very friendly and helpful. After office hours however, things are kind of ridiculous. They shut the main loading doors (double wide sliding doors) and you only have the ability to load through a standard sized door on either side, so hopefully everything you need to store fits through a standard sized door. Then, when it came around time for access to end there was absolutely no warning for it whatsoever. Suddenly the elevator just stopped. We and several other folks trying to unload were not able to even go up and lock our units. Two of the groups including us had the door left wide open with the general instructions to “come back as close to 5 as you can”. There was no heads up. No conversation. And everything we owned that we just spend 12 hours moving across the country was now open and available in a unit for anyone who can access the building before we got there. We live an hour away now. So after driving all day and unloading all evening into the night, we had to get up at 4am to drive another hour and get there at 5 to close the unit. If we had just had a heads up, or a last call type thing. Something. Anything. They tell you the access hours of course but when you’re unloading, you’re not checking your phone every 5 or 10 minutes. You just try to get it done. It was honestly ridiculous. Hopefully there is some sort of remedy in the future for that kind of issue.

Cidni W.  |  First Impressions 
Rating:
5.0

Just wish I hadn't lost my belongings. It added to my stress level tremendously.

LAKESHIA P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Courtney L. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS M.  |  First Impressions 
Rating:
5.0

Broken mirror made it very unsafe. They knew it was broken and thought it had been fixed. No one should drive this truck until the passenger mirror is fixed. You are driving blind

mary M. 
Rating:
5.0

Customer did not leave a comment.

emily K. 
Rating:
5.0

Customer did not leave a comment.

Joy B.  |  First Impressions 
Rating:
1.0

I was given a truck with less than 1/8 a tank of gas and the staff were rude and unhelpful after alerting them of the issue. I will not be returning and will be warning my friends to rent elsewhere.

Allyson C. 
Rating:
5.0

Kahalil Dodd was helpful and informative for our equipment and the location he was maintaining. Out of all the Uhaul locations and staff I have dealt with he was the best. I would recommend this location to anyone especially if Khalil is there.

Andrew T. 
Rating:
4.0

Need to work On the parking!

Joseph B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Princess D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yabrell N. 
Rating:
3.0

My uhaul caused an accident . They towed my u haul to another city. For two days my stuff and then I was advised pay for another uhaul just to get my things when I got to Uhaul they said it didn't stop because it didn't have brake fluid and power steering fluid now I'm getting the run around about my 326 dollars

Alexandriah C. 
Rating:
5.0

Gentleman was knowledgeable and professional

Douglas B. 
Rating:
2.0

I was moved to an even further location about 15 miles away when there are dozens closer, like this one. I called and moved to this one. When I arrived, they didn't have my rental equipment and said I had to buy it or they can move me again to another U-Haul location, so I bought the stuff I needed to get on with my day. The truck had 66% a tank, not 75%. I also drove 3 miles per the odometer but was charged for 7.

michael R. 
Rating:
2.0

Customer did not leave a comment.

Garfield O.  |  Overall Experience 
Rating:
3.0

That cargo van was a piece of junk.

PHILIP G. 
Rating:
5.0

Amazing staff and Amazing facility! Will highly recommend this location for self storage in Nashville.

Jon L.  |  First Impressions 
Rating:
5.0

Khalil was very helpful and nice.

Angie R.  |  First Impressions 
Rating:
5.0

HVAC unit condensate drain line up n room next to my locker leaked water into my unit. Other than that issue the team and facility was top notch

David M.  |  Overall Experience 
Rating:
4.0

Hard to see say it was fairly clean for a moving company, staff was excellent and super friendly/helpful. Easy to return vehicle even after hours. Location isn't great but what can you do especially in Nashville. Probably the best U-Haul experience I've ever had about of the 2 other times using them in the past.

Kyle I. 
Rating:
5.0

Great staff, excellent customer service experience. The General Manager will likely be a Uhaul Executive in the near future!

Avi B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernice b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Steve S. 
Rating:
4.0

I wasn’t given accurate instructions from the beginning. I was not told about the free 30 day rental until I called to ask questions about extending my return date.

KEWANEE D.  |  First Impressions 
Rating:
1.0

Your customer service reps are rude.. talking in personal phone while with customer and acts like we are inconvenience to them

Patricia F. 
Rating:
5.0

This facility is very clean. Well kept!!staff was very professional. Friendly, will to help. I was very impressed with my whole experience.

Angela P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nyajiok T. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

The only problem I have was, when I called I didn't realize it was the Layfette location. I called the 8th Avenue South location. When I got there in was charged for approximately 35 miles, I only used 24 miles. I should have received a refund for the unused miles or it could have went towards the gas. However, Iwas chargedmore moneies for the gas. I do know how to do math.

Belinda P. 
Rating:
5.0

Customer did not leave a comment.

hysica C. 
Rating:
5.0

Customer did not leave a comment.

Pisith C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher P.  |  Overall Experience 
Rating:
5.0

Thank you to Khalil and Destiny for being a big help to us yesterday!

James S. 
Rating:
5.0

Customer did not leave a comment.

Catherine A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda J E.  |  First Impressions 
Rating:
5.0

The staff was amazing. Would give them ten stars if possible.

Grace E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T.  |  Overall Experience 
Rating:
5.0

The support staff was amazingly helpful, friendly, and knowledgeable.

Jeffrey R. 
Rating:
4.0

Customer did not leave a comment.

Drum P. 
Rating:
5.0

Great staff! Great price!!

DANNETTE M. 
Rating:
5.0

Customer did not leave a comment.

Wanda C. 
Rating:
4.0

Customer did not leave a comment.

KIRROLOS I. 
Rating:
5.0

Everyone was extremely friendly and inviting making the whole moving process very smooth and easy.

Meghan P. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Jodee D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE B. 
Rating:
4.0

I was not informed about the "excess" mileage. I was shocked to see an additional charge for over $80! So I will make sure they tell me about ALL possible chsrges!

Georgia T. 
Rating:
3.0

If a customer reserves a storage unit online, make sure that it's available when the customer comes to claim it!

Danielle K. 
Rating:
1.0

The cargo van smelled of beer and now on my clothes and now the same in my house!!! The rep told me the customer before me had broken bottles of beer in the van and it was not cleaned!!!

Fallon B. 
Rating:
1.0

I told the Uhaul employee who helped me rent the truck that I was using the truck to move appliances. I rented an appliance dolly with my truck rental and had the employee confirm that the location I picked the truck up from would have an appliance dolly for my rental. She confirmed that it did and would be included with the truck I rented. I showed up and the location did not have a single appliance dolly. The employee did not apologize and I was forced to go a different route to move the appliances. Horrible experience!

Thompson G. 
Rating:
5.0

Nothing really, it would be nice if the sliding doors worked somehow with your access card/code after hours (not after access hours of course) but besides great location and cool, knowledgeable and helpful staff

Vince H. 
Rating:
5.0

Customer did not leave a comment.

Catherine A. 
Rating:
5.0

I was unaware that I was charged a day rate for my cargo van. I anticipated a much smaller bill. I thought I would be charged the 19.95 plus miles driven. Not a $90 day fee plus miles driven.

Ken T. 
Rating:
5.0

From the beginning of the pick up, until the truck was dropped off — there's simply enough words to describe the positive experience, which made a difficult day a lot easier. Thank you so much! If I were a bit younger, this is the type of company I would want to work for. You must do something right! This is where the saying, “It's not what they say, it's how they make you feel!!” I was made to feel “important “. Thank them (opener & closer) for me!

don W. 
Rating:
4.0

I was charged for insurance that I asked to be waived. This seems to be common in Nashville I hope never to return to that city.

reck C. 
Rating:
5.0

Customer did not leave a comment.

SHERRI R. 
Rating:
1.0

The representative that was there when I picked it up was very rude to everyone. He told me that he didn't have the dolly that I reserved and then rented a dolly to someone else. He rented someone else a storage unit that still had someone else's stuff in it. Then when I refused to let him talk down to me he told me I needed to leave and rent a truck somewhere else. I have never been so disrespected than I was by this person! His response to it all was that he didn't care because it's not his store. If anyone asks I will tell them to nomevee go to this location.

Nichole P. 
Rating:
4.0

I am a little upset with my U-Haul experience but cannot fault this specific location. We had a reservation at another Uhaul for a Cargo Van and dolly with a pickup time of 10am. They were not available and we were then sent to another location that didn't open for an hour. That location didn't have any cargo vans - although we were told they did. We then went to a 3rd location that ended up finding us this rental. We never got a dolly because no one had any. Overall, this set us back by 3 hours and was a very frustrating experience!

Leah U. 
Rating:
5.0

Customer did not leave a comment.

Natalie N. 
Rating:
5.0

I rented the storage unit site unseen from Chicago in the anticipation of our move to Nashville. I couldn’t be happier-it’s clean, the staff is friendly & efficient; it has good hours easy access good parking; I can’t say enough it is extremely nice and I’m very happy to be renting at U-Haul for my storage needs. Thank you UHaul!

hollie g.  |  First Impressions 
Rating:
4.0

My reservation was moved around to 3 different stores. Then they didn't even have the truck I asked for. The cab smelled of smoke and was very dirty, even the back was full of dirt. After all of these issues they still charged me for fuel, even though I drove less than 40 miles and had it for 3 hours.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Molly S.  |  Online Move In 
Rating:
5.0

The manager there was really helpful to me I really appreciate him helping me because I had a experience at 1 of the other ones but I'm not even gonna go through that all I know is that I told him and he was willing to help me and then everything worked out OK

DENISE C. 
Rating:
5.0

Everything perfect.

Alejandro H.  |  Overall Experience 
Rating:
5.0

Daniel was very nice and accommodating I would recommend this place over others

Billy B. 
Rating:
5.0

The staff was very helpful. And very patience

Tonisha O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCESCA C.  |  Overall Experience 
Rating:
3.0

The location, prices, and availability are great, but the parking area is a nightmare.

Shelby P. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn C. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE P.  |  Overall Experience 
Rating:
5.0

Honestly everything was excellent. I have no complaints at all. Thank you for the quality of service provided

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Gabriel D.  |  First Impressions 
Rating:
3.0

Undesirable character was rude to me and my movers which made us feel very uncomfortable Found bugs crawling around on 3rd floor Other than that, the place seemed first class

David M.  |  First Impressions 
Rating:
5.0

I never had to worry about my furniture and stuff here. The price was right, the customer service was great. I be back again in the future if needed, and will recommend my family and friends.

Phyllis W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward L.  |  Online Move In 
Rating:
5.0

I never would've imagined that I was getting an 18ft tall unit, when I reserved a 10'×10'×18'. I'm not storing giraffes!

Kathryn I.  |  First Impressions 
Rating:
4.0

It was wonderful. I just had a really bad rental experience at the last unit I had. UHaul was wonderful compared to that experience.

DAVID J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

felicia h.  |  First Impressions 
Rating:
5.0

Great

Terri M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaQueshia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lqisha m.  |  Overall Experience 
Rating:
5.0

The staff are more than willing to help and assist when asked a question they did not have the answer to they were quick to find the answer or find someone who did know

edward h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joyce f.  |  Overall Experience 
Rating:
5.0

Everyone I have worked has been extremely helpful. I have enjoyed knowing my belongings were safe while I used my unit.

Heather S.  |  Overall Experience 
Rating:
5.0

Great staff. Gm was real informative. I would love to work for a guy like that!

Elijah B.  |  First Impressions 
Rating:
5.0

Very good safe place for storage!

sandra b.  |  Overall Experience 
Rating:
5.0

The move-in and the move-out could not have gone better. Everything was excellent!!!!!

david b.  |  Overall Experience 
Rating:
5.0

He has great customer service storage were very clean & neat & he were very understanding about everything.

Helen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

liliana a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.