Parking lot for loading and unloading is chaotic and difficult to maneuver. There is not enough room for trucks.Kellie H. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Nashville
Nashville, TN 37210
(Customers can not leave vehicles on site)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Propane exchange
- 24 hour customer return
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very clean and secure facility. Staff very professional/friendly and helpful. Thank youSteve L. | Overall Experience
I was over charged. I was charged a fee that I shouldn't have been charged. I contacted Jonathan, the regional manager, but I have not heard from himALLISON B.
Customer did not leave a comment.donora B.
Customer did not leave a comment.ERIN K. | Overall Experience
Customer did not leave a comment.Steve L. | First Impressions
Customer did not leave a comment.Cristianna P.
I have been locked out of the building twice despite my payments being on time, and being there before the building is locked (10PM). I am paying almost $130 a month, I should expect to be able to get into my unit when needed.CAMERONALEXANDER T.
I had an accident and broke the mirror. I purchased the additional insurance. I notified uhaul when I turned truck in I contacted the insurance company and submitted the claim. No one returns my call from the insurer. Uhaul charged my credit card over 1000 dollarsJAMIE H.
Customer did not leave a comment.julius B.
Customer did not leave a comment.Adam H.
Customer did not leave a comment.TORY C.
The facility has been 150% improved since Khalil became general manager. We have been a customer there for a year and this is the cleanest, well managed and busy that it ever was. He takes time to personally handle anything that you bring to him. He works hard and is very calm and good at managing. You made a wonderful choice putting him in that position.Octavious H. | First Impressions
Customer did not leave a comment.michael M.
The attendant approached me, never asked my name, immediately came to my open door of truck, smoking right in my face, and told me I had to take the truck to a location 15 minutes away or he would charge me a fee. I showed him I was at correct location. He was rude. Then he never Looked at vehicle with me, went inside and proceeded to input fraudulent info into the computer/ that I owed money for gas. Though I had above the 1/4 tank that was recorded that I needed. Then I told him about how the pads were missing from pickup location and he still charge me. He was rude and it was uncalled forMary noller G.
Customer did not leave a comment.Adam H. | Overall Experience
Counter person said he would schedule a level 2 maintanence after i told him of the issues with the truckNEAL S.
Customer did not leave a comment.Charles W.
I will never use another storage unit service again! Super helpful employees and an immaculate facility made me feel like my stuff was safe from theft and bugsEmily C. | Overall Experience
Augustus helped me during the moving in process, very articulate and kind gentleman that also had a good sense of humor. There were a couple other employees there at the same time and although I did not interact with them as much, they were still helpful and seemed focused on their work.Chadwick L. | First Impressions
Great website and nice people.jana N.
Very Impressive Facility. This is an excellent location, and an excellent company to have storage with. It is managed very well; the people are always nice and helpful, the check-in is easy, and secure. It is obvious that belongings are safe and kept well. I would recommend U-Haul for all storage needs, be it small or large, we have been very happy doing business with them, and will look for U-Haul in the future for all our storage needs. Thank you for how clean and well kept the facility is, it was a pleasure to work in our unit.hollie g. | Overall Experience
Customer did not leave a comment.Patrick B.
Khalil Dodd was knowledgeable and helpful , great operational managerDerryl N. | First Impressions
Customer did not leave a comment.Erik W.
Customer did not leave a comment.ALEXIS M. | Overall Experience
Customer did not leave a comment.Alexa C. | Overall Experience
Customer did not leave a comment.DAWN N. | First Impressions
Customer did not leave a comment.JONATHAN T. | Overall Experience
Customer did not leave a comment.Dawn N.
Customer did not leave a comment.Sergio C. | First Impressions
Customer did not leave a comment.Sheteka Y. | First Impressions
The person who worked with me was very nice and professional. Because of him I will be using that location again. Thank you!Delores W.
I said I got there at two minutes till closing and I just called and asked him please stay open so I can get my storage bin I only had help moving the furniture I only had help on Sunday I had he says I don't care I gotta go at 5 o'clock my daughter was on the phone with customer service I had a nice long wait 45 minute wait ridiculous in the long run I told him I was leaving until he gave me my storage bins so instead of arguing with me for 15 minutes because I got the storage bins done which she finally did I was quite upset about the fact that truck back clean but I guess you should've been no problems last time I ran in there I had to drop off my truck on a family because they didn't have anywhere for it to go Pretty upset I just don't understand it cost me $100 from 1995Candyce K.
Customer did not leave a comment.KATRINA M. | Overall Experience
Customer did not leave a comment.greg H.
Great service!MaKayla S. | Overall Experience
Customer did not leave a comment.hannah T.
I love this location. The staff is so helpful. And the 24/7 self check out is gives awesome access.Chris M.
Destiny Shults was a great help and very pleasant.DENNIS P.
Customer did not leave a comment.Boston C.
All of the staff were friendly and helpful. They have excellent customer service.Amanda J E. | Overall Experience
Customer did not leave a comment.Christopher R. | First Impressions
Wonderful workers and manager at the U- Haul location. Very friendly and helpful and professional. Facility was well kept and rules were explained very well at the beginning so I didn’t gave any difficulties later on.Jasmine S. | Overall Experience
Customer did not leave a comment.Patricia J.
Customer did not leave a comment.Gerald J.
Customer did not leave a comment.Carol J.
Khalil was extremely helpful and kind. He provided great service and would definitely recommend anyone to this facilityChassity C. | First Impressions
Customer did not leave a comment.John O. | First Impressions
Customer did not leave a comment.Marty B.
Your staff took real good care of my belongs. They went far beyond the call. I would just love to say Thank You from the bottom of my heart. Yours In Christ. Leslie Thompson. 😌😍Leslie T. | Overall Experience
Customer did not leave a comment.teddie f. | Overall Experience
Pretty sad that y'all charge people for a whole month but if they move out earlier nothing is pro-rated. Stealing peoples money is all y'all do.Timothy P. | Overall Experience
Very helpful and friendlyJoe S. | First Impressions
Customer did not leave a comment.Seniya M. | First Impressions
Customer did not leave a comment.Angie R. | Overall Experience
The driver's side door on the truck wasn't aligned properly so there was loud wind noise in the cabSamuel S.
Very conflicted on this rating. I had reservations for a truck and a storage unit. Everything with the truck went super smoothly, not really any issues at all. It was very convenient all the way through. The storage unit however is where things got rocky. Initially everything went well. We were even able to switch to a bigger unit after realizing the one we reserved was too small. The employee available during office hours was very friendly and helpful. After office hours however, things are kind of ridiculous. They shut the main loading doors (double wide sliding doors) and you only have the ability to load through a standard sized door on either side, so hopefully everything you need to store fits through a standard sized door. Then, when it came around time for access to end there was absolutely no warning for it whatsoever. Suddenly the elevator just stopped. We and several other folks trying to unload were not able to even go up and lock our units. Two of the groups including us had the door left wide open with the general instructions to “come back as close to 5 as you can”. There was no heads up. No conversation. And everything we owned that we just spend 12 hours moving across the country was now open and available in a unit for anyone who can access the building before we got there. We live an hour away now. So after driving all day and unloading all evening into the night, we had to get up at 4am to drive another hour and get there at 5 to close the unit. If we had just had a heads up, or a last call type thing. Something. Anything. They tell you the access hours of course but when you’re unloading, you’re not checking your phone every 5 or 10 minutes. You just try to get it done. It was honestly ridiculous. Hopefully there is some sort of remedy in the future for that kind of issue.Cidni W. | First Impressions
Just wish I hadn't lost my belongings. It added to my stress level tremendously.LAKESHIA P. | Overall Experience
Customer did not leave a comment.Courtney L.
Customer did not leave a comment.ALEXIS M. | First Impressions
Broken mirror made it very unsafe. They knew it was broken and thought it had been fixed. No one should drive this truck until the passenger mirror is fixed. You are driving blindmary M.
Customer did not leave a comment.emily K.
Customer did not leave a comment.Joy B. | First Impressions
I was given a truck with less than 1/8 a tank of gas and the staff were rude and unhelpful after alerting them of the issue. I will not be returning and will be warning my friends to rent elsewhere.Allyson C.
Kahalil Dodd was helpful and informative for our equipment and the location he was maintaining. Out of all the Uhaul locations and staff I have dealt with he was the best. I would recommend this location to anyone especially if Khalil is there.Andrew T.
Need to work On the parking!Joseph B. | Overall Experience
Customer did not leave a comment.Princess D. | First Impressions
Customer did not leave a comment.Yabrell N.
My uhaul caused an accident . They towed my u haul to another city. For two days my stuff and then I was advised pay for another uhaul just to get my things when I got to Uhaul they said it didn't stop because it didn't have brake fluid and power steering fluid now I'm getting the run around about my 326 dollarsAlexandriah C.
Gentleman was knowledgeable and professionalDouglas B.
I was moved to an even further location about 15 miles away when there are dozens closer, like this one. I called and moved to this one. When I arrived, they didn't have my rental equipment and said I had to buy it or they can move me again to another U-Haul location, so I bought the stuff I needed to get on with my day. The truck had 66% a tank, not 75%. I also drove 3 miles per the odometer but was charged for 7.michael R.
Customer did not leave a comment.Garfield O. | Overall Experience
That cargo van was a piece of junk.PHILIP G.
Amazing staff and Amazing facility! Will highly recommend this location for self storage in Nashville.Jon L. | First Impressions
Khalil was very helpful and nice.Angie R. | First Impressions
HVAC unit condensate drain line up n room next to my locker leaked water into my unit. Other than that issue the team and facility was top notchDavid M. | Overall Experience
Hard to see say it was fairly clean for a moving company, staff was excellent and super friendly/helpful. Easy to return vehicle even after hours. Location isn't great but what can you do especially in Nashville. Probably the best U-Haul experience I've ever had about of the 2 other times using them in the past.Kyle I.
Great staff, excellent customer service experience. The General Manager will likely be a Uhaul Executive in the near future!Avi B. | Overall Experience
Customer did not leave a comment.Bernice b. | Overall Experience
Customer did not leave a comment.Steve S.
I wasn’t given accurate instructions from the beginning. I was not told about the free 30 day rental until I called to ask questions about extending my return date.KEWANEE D. | First Impressions
Your customer service reps are rude.. talking in personal phone while with customer and acts like we are inconvenience to themPatricia F.
This facility is very clean. Well kept!!staff was very professional. Friendly, will to help. I was very impressed with my whole experience.Angela P. | First Impressions
Customer did not leave a comment.CRYSTAL B. | Overall Experience
Customer did not leave a comment.nyajiok T.
Customer did not leave a comment.Dan M.
Customer did not leave a comment.Rebecca G. | First Impressions
Customer did not leave a comment.John B.
The only problem I have was, when I called I didn't realize it was the Layfette location. I called the 8th Avenue South location. When I got there in was charged for approximately 35 miles, I only used 24 miles. I should have received a refund for the unused miles or it could have went towards the gas. However, Iwas chargedmore moneies for the gas. I do know how to do math.Belinda P.
Customer did not leave a comment.hysica C.
Customer did not leave a comment.Pisith C. | First Impressions
Customer did not leave a comment.Christopher P. | Overall Experience
Thank you to Khalil and Destiny for being a big help to us yesterday!James S.
Customer did not leave a comment.Catherine A.
Customer did not leave a comment.Kenneth G. | Overall Experience
Customer did not leave a comment.Amanda J E. | First Impressions
The staff was amazing. Would give them ten stars if possible.Grace E. | Overall Experience
Customer did not leave a comment.WILLIAM T. | Overall Experience
The support staff was amazingly helpful, friendly, and knowledgeable.Jeffrey R.
Customer did not leave a comment.Drum P.
Great staff! Great price!!DANNETTE M.
Customer did not leave a comment.Wanda C.
Customer did not leave a comment.KIRROLOS I.
Everyone was extremely friendly and inviting making the whole moving process very smooth and easy.Meghan P.
Customer did not leave a comment.Joshua C.
Customer did not leave a comment.Jodee D.
Customer did not leave a comment.THOMAS K.
Customer did not leave a comment.DEBBIE B.
I was not informed about the "excess" mileage. I was shocked to see an additional charge for over $80! So I will make sure they tell me about ALL possible chsrges!Georgia T.
If a customer reserves a storage unit online, make sure that it's available when the customer comes to claim it!Danielle K.
The cargo van smelled of beer and now on my clothes and now the same in my house!!! The rep told me the customer before me had broken bottles of beer in the van and it was not cleaned!!!Fallon B.
I told the Uhaul employee who helped me rent the truck that I was using the truck to move appliances. I rented an appliance dolly with my truck rental and had the employee confirm that the location I picked the truck up from would have an appliance dolly for my rental. She confirmed that it did and would be included with the truck I rented. I showed up and the location did not have a single appliance dolly. The employee did not apologize and I was forced to go a different route to move the appliances. Horrible experience!Thompson G.
Nothing really, it would be nice if the sliding doors worked somehow with your access card/code after hours (not after access hours of course) but besides great location and cool, knowledgeable and helpful staffVince H.
Customer did not leave a comment.Catherine A.
I was unaware that I was charged a day rate for my cargo van. I anticipated a much smaller bill. I thought I would be charged the 19.95 plus miles driven. Not a $90 day fee plus miles driven.Ken T.
From the beginning of the pick up, until the truck was dropped off â€” there's simply enough words to describe the positive experience, which made a difficult day a lot easier. Thank you so much! If I were a bit younger, this is the type of company I would want to work for. You must do something right! This is where the saying, â€œIt's not what they say, it's how they make you feel!!â€ I was made to feel â€œimportant â€œ. Thank them (opener & closer) for me!don W.
I was charged for insurance that I asked to be waived. This seems to be common in Nashville I hope never to return to that city.reck C.
Customer did not leave a comment.SHERRI R.
The representative that was there when I picked it up was very rude to everyone. He told me that he didn't have the dolly that I reserved and then rented a dolly to someone else. He rented someone else a storage unit that still had someone else's stuff in it. Then when I refused to let him talk down to me he told me I needed to leave and rent a truck somewhere else. I have never been so disrespected than I was by this person! His response to it all was that he didn't care because it's not his store. If anyone asks I will tell them to nomevee go to this location.Nichole P.
I am a little upset with my U-Haul experience but cannot fault this specific location. We had a reservation at another Uhaul for a Cargo Van and dolly with a pickup time of 10am. They were not available and we were then sent to another location that didn't open for an hour. That location didn't have any cargo vans - although we were told they did. We then went to a 3rd location that ended up finding us this rental. We never got a dolly because no one had any. Overall, this set us back by 3 hours and was a very frustrating experience!Leah U.
Customer did not leave a comment.Natalie N.
I rented the storage unit site unseen from Chicago in the anticipation of our move to Nashville. I couldn’t be happier-it’s clean, the staff is friendly & efficient; it has good hours easy access good parking; I can’t say enough it is extremely nice and I’m very happy to be renting at U-Haul for my storage needs. Thank you UHaul!hollie g. | First Impressions
My reservation was moved around to 3 different stores. Then they didn't even have the truck I asked for. The cab smelled of smoke and was very dirty, even the back was full of dirt. After all of these issues they still charged me for fuel, even though I drove less than 40 miles and had it for 3 hours.Adam C.
Customer did not leave a comment.Molly S. | Online Move In
The manager there was really helpful to me I really appreciate him helping me because I had a experience at 1 of the other ones but I'm not even gonna go through that all I know is that I told him and he was willing to help me and then everything worked out OKDENISE C.
Everything perfect.Alejandro H. | Overall Experience
Daniel was very nice and accommodating I would recommend this place over othersBilly B.
The staff was very helpful. And very patienceTonisha O. | First Impressions
Customer did not leave a comment.FRANCESCA C. | Overall Experience
The location, prices, and availability are great, but the parking area is a nightmare.Shelby P.
Customer did not leave a comment.Gwendolyn C.
Customer did not leave a comment.DANIELLE P. | Overall Experience
Honestly everything was excellent. I have no complaints at all. Thank you for the quality of service providedCharles H.
Customer did not leave a comment.Gabriel D. | First Impressions
Undesirable character was rude to me and my movers which made us feel very uncomfortable Found bugs crawling around on 3rd floor Other than that, the place seemed first classDavid M. | First Impressions
Thanks for the excellent experience everDENISE YA D.
I never had to worry about my furniture and stuff here. The price was right, the customer service was great. I be back again in the future if needed, and will recommend my family and friends.Phyllis W. | Overall Experience
Customer did not leave a comment.ERIC M.
Was told the gas was at half a tank, which it wasn't it was a bit under that, and that I would need to refill to that before returning. The paperwork I was given showed how many gallons to get to half a tank (14) so I filled it with that much from empty before returning and that gave it 3/4 of a tank. Kind of frustrating when I followed the directions provided and feel like I was cheated out of money with gas as expensive as it is right now.Emily M.
Customer did not leave a comment.Edward L. | Online Move In
Customer did not leave a comment.Nagarajan R.
Customer did not leave a comment.Lee B.
I never would've imagined that I was getting an 18ft tall unit, when I reserved a 10'×10'×18'. I'm not storing giraffes!Kathryn I. | First Impressions
It was wonderful. I just had a really bad rental experience at the last unit I had. UHaul was wonderful compared to that experience.DAVID J. | Overall Experience
Customer did not leave a comment.Toccaro D.
Don't change my 10 foot van for a 15. It cost me a lot of extra gas.Cole A.
Again perfect experience!!!!DAN O.
This location was so nice. The girl who helped me was extremely kind and even called to let me know I had left my sunglasses so that I could get themChristi F.
Customer did not leave a comment.felicia h. | First Impressions
I tried to turn my truck in a day early and half a tank of gas more than when I picked it up. The Hollywood location is around the block from where I live. I was threatened with a $50 fine if I didn't drive 20 miles to their preferred drop off. When I got there they charged me for going 15 miles over my limit. I hate UHaul now. Never again.ROY M.
GreatTerri M. | First Impressions
Customer did not leave a comment.LaQueshia B. | Overall Experience
Tonyâ€¦ A lady that works at the front desk was very unprofessional with us. She left a bad voicemail on my cell and I saved it for home office. We booked our truck for 1 day and she said at check out if we needed we could extend it after I said I might need it for 2. She said to call early if I decided to keep it. So, that's exactly what we did. We extended it. She was hateful about it for some reason. I'm assuming her day was going badly. She then out of nowhere says if y'all want this truck you need to bring it back by 10:30am then raised her voice and said no 10am & if you let late I'm going to charge you a $50 inconvenience fee because I have someone renting it at 11am. We rented the truck at 2:30 the 1st day. So no worries, I just ignored the attitude until the next day she calls me at 9am asking me in a rude voicemail are you on your way. You need to be here by 10. Just hateful. Especially when I told her I would be there before 10 the previous day. When we pulled up. She was smoking outside. A little blonde lady in her late 60s. As I got out of the car she said with a loud voice ARE YOU THE ZIMMERMAN's? It was so rude and bazaars behavior. My husband took the conversation over from there. We replayed the message to her on speakerphone & she said oh that's not bad and laughed it off. I just got in my Mercedes and was ready to go. It just goes to show that people don't have any respect anymoreâ€¦ It's just really sad. She needs to be wrote up or fired for her behavior . This is not what customer service is about. We are business owners here in nashville. It's not even close. Very disappointedâ€¦TIMBERLEY Z.
Customer did not leave a comment.Lqisha m. | Overall Experience
The staff are more than willing to help and assist when asked a question they did not have the answer to they were quick to find the answer or find someone who did knowedward h. | Overall Experience
Customer did not leave a comment.joyce f. | Overall Experience
Everyone I have worked has been extremely helpful. I have enjoyed knowing my belongings were safe while I used my unit.Heather S. | Overall Experience
Nothing it was perfect thanks againLAMONTEZ L.
Great staff. Gm was real informative. I would love to work for a guy like that!Elijah B. | First Impressions
Customer did not leave a comment.Pamela A.
Customer did not leave a comment.HEATHER S.
Very good safe place for storage!sandra b. | Overall Experience
The move-in and the move-out could not have gone better. Everything was excellent!!!!!david b. | Overall Experience
I dropped the truck off after the location closed. I received a call from them the following day. There was some confusion as to where the truck was supposed to be dropped off. I explained that I selected the location because it's close to the airport and I was flying out immediately afterwards. This resolved the issue and my rental was closed without any additional charges.Renee M.
The woman at the counter was very friendly and knowledgeable.TIMOTHY S.
He has great customer service storage were very clean & neat & he were very understanding about everything.Helen C. | First Impressions
Lady at front was helpfulJEFFREY W.
Customer did not leave a comment.Jessica K. | Overall Experience
Customer did not leave a comment.liliana a. | Overall Experience
Customer did not leave a comment.DON M.
I was moved from the location that I originally wanted and they didn't have all the moving equipment I had ordered online.KEVIN L.
Customer did not leave a comment.SHONDRA P.
Customer did not leave a comment.QUINCY T. | Overall Experience
So far so good!James F. | Online Move In
Customer did not leave a comment.LEAH R.
Toni was excellent. She made my move in process extremely easy and explained everything in detail. She walked me through the entire process and made sure our move in process was quick and understandable. Toni’s customer service was excellent and left us very happy with our choice on U-Haul storage.Richard B. | Online Move In
Customer did not leave a comment.THOMAS R.
Customer did not leave a comment.Renis B. | First Impressions
Customer did not leave a comment.Angela H. | First Impressions
Customer did not leave a comment.HEATHER S.
The one complaint I have, is that you have to buy a specific lock from Uhaul. I had to have my lock removed due to a lost key, and they charged me $50 dollars for the removal, that took less than a few minutes, and then buy another lock, from Uhaul. That's garbage!!!QUINCY T. | First Impressions
The parking lot is too small. Difficult to maneuver a 26’ UHaul truck with other parked vehicles in the way.Irene L. | First Impressions
Customer did not leave a comment.Jordan C. | Online Move In
The Team at the Uhaul Storage Facility on Fesslers Lane are FANTASTIC!! Everyone is helpful and very friendly. My overall experience was very positive as the faciility is very clean and very secure!TIM P. | Overall Experience
Customer did not leave a comment.SEAN M. | Overall Experience
Helpful and courteous staff!Richard C. | First Impressions
Customer did not leave a comment.Jennifer B. | Overall Experience
Customer did not leave a comment.William M. | First Impressions
Customer did not leave a comment.jennie n. | Overall Experience
Customer did not leave a comment.Lucas M. | Overall Experience
Customer did not leave a comment.Leanetta M. | Overall Experience
Customer did not leave a comment.John G. | Overall Experience
Customer did not leave a comment.GINA K. | Overall Experience
The Fesslers Lane location is nice, neat, and clean. The staff was friendly, knowledgeable, and professional.Janell G. | First Impressions
Customer did not leave a comment.Devin B. | First Impressions
They were very quick and helpfulAndrea C. | First Impressions
Clean, well organized move in process, agent is extremely helpful & knowledgeableDiane B. | First Impressions
Customer did not leave a comment.billy W. | First Impressions