Customer Reviews for U-Haul Moving & Storage of Norristown

6387 reviews

1305 W Main St   Norristown, PA 19401
(& Airy St W Of Forrest)

(610) 275-2470

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(610) 275-2470

1305 W Main St
Norristown, PA 19401
(& Airy St W Of Forrest)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Quick and easy process equipment cleaned ready to go.

Carol T. 
Rating:
5.0

Extremely helpful staff.

BB C. 
Rating:
5.0

Very busy location, service is excellent

John W. 
Rating:
5.0

Easy to drive into nice staff that returned my equipment quickly. Clean and organized is a big plus.

ERIC E. 
Rating:
5.0

Customer did not leave a comment.

Leonard B. 
Rating:
5.0

Customer did not leave a comment.

Nisha S. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

everyone was friendly and efficient

Carolyn P. 
Rating:
1.0

Service was horrible. Very unfriendly. Wouldn't answer basic questions. When I asked “if this truck was safe to drive all the way to Michigan” the response from the representative was “I don't know”. Very unprofessional. I would have left to go somewhere else if it wasn't close to the closing time.

Mohamed A. 
Rating:
5.0

Customer did not leave a comment.

Diep T. 
Rating:
5.0

Customer did not leave a comment.

marina F. 
Rating:
5.0

Service was beyond satisfactory. I would recommend that the same service is continued.

Andrea A. 
Rating:
5.0

Customer did not leave a comment.

ANDREW G. 
Rating:
3.0

Customer did not leave a comment.

Vivek M. 
Rating:
4.0

The pre registration process is not complete still require additional information and insurance information before completing the transaction

Edward D. 
Rating:
5.0

Nothing to do but you should have a reward program for Customers so they could come back to your company to rent the nice clean vehicles

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Whitney M. 
Rating:
5.0

Great job and nice experience

Durant K.  |  Overall Experience 
Rating:
5.0

The Team was very professional and Truck was clean, however my Truck operated horrible. The Alignment of the vehicle is way off. Because I'm an experienced driver, I was able to maintain. It kept swaying side to side on Road. Potential Car Accident with this Truck. Check front end on this specific truck.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Anjelica A. 
Rating:
5.0

Nothing. Everything was great and easy.

Charles C. 
Rating:
5.0

Major Improvement: - Figure out your reservation system. I tried to pick up my truck from Colmar, PA location. The Uhaul was not there due to the scheduling glitch. Someone else took my truck and I had to go to Norristown. And NO the reprasentive at Colmar only told me to call the 1-800 number. The 4th person I finally talked to on the 1-800 number finally gave me a solution.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

virginia J. 
Rating:
5.0

Can't think of anything.

Brian C. 
Rating:
1.0

I was scheduled to return my rental at 930 pm and I did so early and the next day I got a call asking why the return was late... Apparently they will check you out remotely but for a fee for which I wasn't told they send it via text message.. I was told to drop key in lock box which I did(overnight) and I assumed that was it...In my opinion a sneaky and clever way to increase the customers bill... I didn't ask for that option and my scheduled return was after business hours... I understand about reading fine print but $20 charge on top of inflated rates are ridiculous in my opinion and was definitely a marketing scheme but I guess Uhaul is another opportunistic company taking advantage of the pandemic and “so called” contactless checkout.... False!!

Sean S. 
Rating:
4.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Julie J. 
Rating:
5.0

Great location, great staff. I rented the van Saturday for a move and from the start of filling out the rental info online all the way to dropping it off was very easy, pricing was good. Van was very small. Hard to fit a queen mattress in there but other than that it was a very nice van. Very friendly staff

Daniel S. 
Rating:
5.0

i did the off hours pickup and dropoff fairly painlessly after a small learving curve. There was a discrepancy with the initial bill on pickup but the online chat person resolved it quickly. i stopped in the store the day before and the counter person was helpful in updating my reservation and walked me through the pickup process in a very pleasant manner.

Neil S. 
Rating:
4.0

Thanks

Darryl J. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
3.0

Customer did not leave a comment.

Melanie H. 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER N. 
Rating:
5.0

One of the computers at the check in desk is super slow and should be replaced.

Jerard C. 
Rating:
5.0

Customer did not leave a comment.

Aleksandr M. 
Rating:
5.0

Quoted prices should include all taxes. Deceptive quotes. not an issue with the franchise-but issue is with U hall

Vijay S. 
Rating:
1.0

They didn't give me moving blankets but charged it. I booked a 17 feet truck but I got a 15 feet. I could not fit all my stuff. So inconvenient. Not helpful.

Victor K. 
Rating:
5.0

Customer did not leave a comment.

Marquetia B. 
Rating:
5.0

Staff was very friendly and helpful

juanita b.  |  First Impressions 
Rating:
1.0

The staff was rude. There was almost no gas on the truck that I got and they marked it incorrectly and then charged me extra. Very unprofessional staff.

Omar C. 
Rating:
1.0

This was the nastiest rat infested place I have ever seen

JOHNNIE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

peter S. 
Rating:
5.0

I appreciate the quick service provided by the staff.

Eider F. 
Rating:
5.0

This is my 4th time renting a UHAUL van/truck, but my first time at the Norristown location. The young lady at the desk was a great help processing my order. I like how everything was organized in the shop easy to find the packing supplies very clean. Even on my return of the UHAUL truck the young man Brandon was very quick and efficient and had me out in no time. Definitely will return there.

Sianna P. 
Rating:
3.0

Check your trucks before rental. Don't change pickup location last minute

MARK P. 
Rating:
5.0

Customer did not leave a comment.

Alexandra W. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Kristina P. 
Rating:
5.0

Customer did not leave a comment.

Nader T. 
Rating:
5.0

Ariah demonstrated exemplary customer service.

Conor S. 
Rating:
4.0

Customer did not leave a comment.

Conrad R. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
4.0

Customer did not leave a comment.

Sean B. 
Rating:
4.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
3.0

UHAUL systems were down. I attempted to use the buggy UHAUL app without success. I was finally able to complete the SHARE process on the Microsoft Edge browser. Images wouldn't complete upload using Chrome.

Ross C. 
Rating:
3.0

After breakdown the trailer , try to call local store more than an hour no one reply

Venugopal Reddy K. 
Rating:
5.0

Customer did not leave a comment.

Emily C. 
Rating:
4.0

Customer did not leave a comment.

Helen J. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Courteous and efficient were characteristic of all staff!! No improvement needed

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Bernice K. 
Rating:
5.0

The vehicle needs to be serviced transmission is slipping ,front end alignment, and brakes where very soft . (Hard to stop especially when loaded) save yourself the aggravation of an accident and service the is vehicle.

Anthony V. 
Rating:
5.0

Service was excellent!

John S. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
1.0

I was overcharged for fuel. Contract indicated tank was full when it was only 3/4 full. I brought it to the gage reading slightly under 3/4. I received my receipt via email. I was charged for15 gallons.

christopher M. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

Anice A. 
Rating:
5.0

Customer did not leave a comment.

Amber B. 
Rating:
5.0

Customer did not leave a comment.

david Z. 
Rating:
3.0

Online Check in would not work and had to stand in line for 15 minutes to get truck. The person at the counter tried to sign in Online as well and could not..

Lawrence O. 
Rating:
4.0

It would have been helpful to get a demonstration of hooking up the trailer to the hitch, and tips on the best way to load and unload with a trailer. Also, the stem coming from the trailer is too long, it results in not being able to back up for unloading. We had to unhook the trailer to load and when we were done, trying to hook the trailer back to the hitch was a nightmare. Almost resulted in a hernia!

Solace D. 
Rating:
5.0

Very friendly staff. Manager has been at this location for over 4 years. Very impressed! Thank uhaul

maryclaire F. 
Rating:
4.0

Three things happened with my reservation. 1) I have reserved the furniture dolly which wasn't available at time of my pick up. I have to buy brand new one to finish my move. 2) The gas was below the quarter tank but the reading said it is above the quarter tank. 3) Finally, this is most important thing. I rented the one way truck and I filled the full gas tank, just wanted to feel safe and not to stop in between and by the time I reach my destination the gas level is close to three quarters of tank. I lost close to 12 gallons of money. I Know it is written in the contract that UHAUL is not responsible for the extra gas but there is some clause for these kind of situations. I called customer service and they were not responsive as well as they were referring back to the contract. I feel if this is the case may be you should the low gas charge as well to make it right for the customers. Apart from the above three, every thing else went fine with my reservation and truck was good as well. I hope UHAUL will make some kind adjustments to the contract in future to help customers.

PRUDHVI C. 
Rating:
2.0

Customer did not leave a comment.

Gerald T. 
Rating:
1.0

I have been requesting a phone call sense yesterday was put on hold for over an hour to help with return now I have a late charge on my bill?

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Jay K. 
Rating:
4.0

I had a problem twice with the truck. It made a weird noise and had no brakes not sure what the problem was but it only happened twice but still a scary experience especially since I had my young son in the truck with me

Shawn W. 
Rating:
5.0

The customer service was amazing I will definitely be back!!

brian D. 
Rating:
5.0

Very professional and courteous

katy W. 
Rating:
5.0

Customer did not leave a comment.

Beth S. 
Rating:
5.0

Keep good work

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Chastity C. 
Rating:
4.0

Customer did not leave a comment.

Lawrence N. 
Rating:
3.0

Ensure all the items I ordered are presented to me— I was missing the moving pads and dolly.

Adam K. 
Rating:
4.0

Did a nice job.

THOMAS G. 
Rating:
4.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Thomas Z. 
Rating:
5.0

Nothing... Everything was Perfect!!! Thanks!!!

David S. 
Rating:
5.0

Customer did not leave a comment.

Nelson B. 
Rating:
1.0

Customer did not leave a comment.

Samik P. 
Rating:
4.0

Customer did not leave a comment.

susan J. 
Rating:
5.0

The experience could have not goon smoother. Hydraulic jacks on the 6x12 trailers would have been a nice to have.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Great staff made return a pleasure.

JAMES B. 
Rating:
5.0

Manager at the Norristown, W. Main St. location is extremely helpful, professional and goes above and beyond to make your experience with U-haul the best possible. I highly recommend!

Katie G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Haitham A. 
Rating:
5.0

Customer did not leave a comment.

Laura H. 
Rating:
5.0

The employee's at this location are always friendly and helpful. I've used them 4 times in the past 5 years and it's always quick and easy!

Bradley M. 
Rating:
5.0

Was skeptical about using UHaul but after signing up, was very much impressed

Adrian W.  |  First Impressions 
Rating:
5.0

Great customer service

claire e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna C.  |  Overall Experience 
Rating:
4.0

Good One !

theodore l.  |  Overall Experience 
Rating:
1.0

Rodent infestation, rodent feces all over our items, rodent damage (chewed through things) to items, lack of management concern. This place is the worst. Management doesn’t care about the infestation and does not care about customers.

Christa M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Valarie S.  |  Online Move In 
Rating:
5.0

I like it so much I have taken out a second locker for my daughter who is moving here shortly.

STEPHEN M.  |  First Impressions 
Rating:
5.0

Staff was helpful went to storage bin with me to show me how to work the door for access to the storage unit made sure I was satisfied with the unit check bout was just as good as the check in

Monica J.  |  Overall Experience 
Rating:
1.0

Person who get kyes from hi racist he throw the in my face

Khalid B.  |  Overall Experience 
Rating:
5.0

After having my furniture stored there for extended period I was worried that there would be some kind of damage...closed in smells, pest etc. My furniture and boxed items came out the same way they went in. Damage, odor and pest free.

Sharon A.  |  Overall Experience 
Rating:
1.0

We reserved a unit a month in advance and were told the day we were moving in that the unit we reserved doesn’t exist, despite us calling the day prior to confirm. Then the unit was not the size we wanted but had no choice but to move in anyway. We asked for the price we reserved but were told that we would have to pay more. Then I look online and it’s more than the price that was quoted to us for the unit we moved into. NOT HAPPY

Christa M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Julie M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julie M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rachael K.  |  Overall Experience 
Rating:
5.0

Pest control needed in storage area. I saw a mouse around my boxes. Other than that, everything was so smooth. Staff are so helpful.

Saldiray S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KYENDAH G.  |  First Impressions 
Rating:
5.0

All good!! 😁

Thomas T.  |  First Impressions 
Rating:
5.0

Glad to do business with Uhaul Storage.

Thomas T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose M.  |  Overall Experience 
Rating:
4.0

Everything was excellent, except for the toilet. Someone had put faeces on the toilet bowl by the toilet tank .

Diane M.  |  First Impressions 
Rating:
5.0

No complaints, well run

David G.  |  Overall Experience 
Rating:
1.0

Sign up process is slow. ain door of facility is broken. Move in process through one of the side doors, which was clearly not made to be a meaningful route of transport, took an eternity.

Shua-Kym M.  |  First Impressions 
Rating:
5.0

Except for high storage rates nice facilities

joseph p.  |  Overall Experience 
Rating:
5.0

Stephanie was terrific.

STEVEN S.  |  First Impressions 
Rating:
5.0

Prompt service and nice storage room

Lubna I.  |  First Impressions 
Rating:
3.0

Storage needs to be remodeled and upgraded.

Kevin I.  |  Overall Experience 
Rating:
5.0

The staff were extremely professional and courteous! Both the young man who helped look over the truck return and the young woman who helped us with the storage unit were outstanding! Thank you!

Christine C.  |  First Impressions 
Rating:
5.0

Received our two uboxes just fine. Helped locate our uboxes for unloading, and then the next day for storage.

David G.  |  First Impressions 
Rating:
2.0

Customer service wasn’t very good and after 2 months I was charged an extra $5 on my bill without any notice

Jalessa S.  |  Overall Experience 
Rating:
3.0

I was trying to tell them I moved out but there was only one person working and couldn’t wait as I had movers waiting

Maggie B.  |  Overall Experience 
Rating:
5.0

The woman who was working last night (I am so mad I can't remember her name) was WONDERFUL! She was fast, helpful and had a huge smile! She is definitely an asset to your company!

Sarah P.  |  Overall Experience 
Rating:
4.0

Staff was friendly, respectful and helpful and quickly unhooked car trailer and was shown sample and actual storage unit that was in convenient spot and right size for was I had to store.

SHAWN D.  |  First Impressions 
Rating:
5.0

Great service! Thank you

Catherine S.  |  Overall Experience 
Rating:
5.0

Young Lady was very helpful and answered all of my questions

anatoliy l.  |  Reservation 
Rating:
5.0

It was great experience and my goods were safe. They delivered as promissed and i would recommend to any one.

Ramakoti K.  |  Overall Experience 
Rating:
4.0

Accommodating staff.

Fiona E.  |  Overall Experience 
Rating:
5.0

Fast and efficient. Thank you.

Bill T.  |  Reservation 
Rating:
4.0

The owner was friendly and helpful and he and his staff made my moving day much easier.

Ralph G.  |  Overall Experience 
Rating:
1.0

Uhaul is the worst moving company . They took my truck reservation a month ago, I spent a lot of time on the phone , pick up, drop off location.. 2 days before I get the truck, No TRUCK AVAILABLE!!

diane p.  |  Reservation 
Rating:
5.0

Great experience!

rose m.  |  Overall Experience 
Rating:
5.0

Went above and beyond to make sure my rental needs were met.

Shaunice H.  |  Overall Experience 
Rating:
5.0

Staff in Norristown, PA location made everything easy and hassle free!

Cheryl K B.  |  Reservation 
Rating:
5.0

If I had to do it again I will

donald h.  |  Overall Experience 
Rating:
5.0

Kelley (the facility manager) was outstanding, as was Frank, his colleague. They made my move-out simple and stress-free. Kelley could not have been more helpful or friendly, he deserves recognition!

Romanelli P.  |  Overall Experience 
Rating:
1.0

I had such a terrible experience that ended up costing me $300+ and HOURS of inconvenience!!! I still don't know if the entire situation has been settled because no one is responding to my inquiries.

Joel a.  |  Overall Experience 
No reviews have been submitted for this location.

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