Customer Reviews for U-Haul Moving & Storage of North Port

3,862 reviews

5055 Pan American Blvd   North Port, FL 34287
(Pan American & US 41)

(941) 426-6464

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(941) 426-6464

5055 Pan American Blvd
North Port, FL 34287
(Pan American & US 41)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The personnel as this location are always friendly, efficient, prompt and reliable. We have rented it from U-Haul many times over the years. Most of the time our service is good and the people are decent. This location however seems to be above and beyond many of the others

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Nothing, great service

THOMAS S. 
Rating:
5.0

The staff made renting a truck easy as pie.

JON M. 
Rating:
5.0

The lot was a little crowded due to the number of people picking up equipment. The lot could be a little bigger

James H. 
Rating:
5.0

Customer did not leave a comment.

Keith V. 
Rating:
5.0

the employees were very friendly and helpful.

RONALD B. 
Rating:
4.0

Need to mention Richard--he's a real gem.

MARK P. 
Rating:
5.0

The parking of trucks were a bit tricky at times and tough to get around.

Kathya S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Representatives were very polite, helpful, and customer oriented.

EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY C. 
Rating:
2.0

The app was not working at the time, gave me wrong phone number

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  First Impressions 
Rating:
5.0

Very Helpful, Great Service!!

RONALD R. 
Rating:
5.0

Great location. Lots of equipment available and the staff was great. Will definitely use this location again

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

JUDY T. 
Rating:
5.0

Customer did not leave a comment.

Justine B. 
Rating:
3.0

Customer did not leave a comment.

Benny C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DENISE B. 
Rating:
5.0

They have to many trailers ship them north

Ron K. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
4.0

My only issue is with UHaul and not the location I picked up and dropped off my rental. You advertise such great prices only to shock your customers with numerous other charges when they show up to pick up their reservation. Online tells me one total price and then when I get there the price has over doubled. Maybe you're in your legal rights and one can't get you for false advertising and and maybe you just bank on people not being able to afford to take you to court. Either way, it is deceitful and should not be allowed.

Jason M. 
Rating:
2.0

Customer did not leave a comment.

Dennis R.  |  First Impressions 
Rating:
5.0

This is best location for U-Haul rental !!!!

TIMOTHY B. 
Rating:
4.0

Customer did not leave a comment.

DELIA R. 
Rating:
4.0

They were very busy at 5:15pm....understandable...alot going on!! Lady was very nice when I returned the 15' truck..

Nancy K. 
Rating:
5.0

Customer did not leave a comment.

Darrell D. 
Rating:
5.0

The rep was pleasant and helped with all our needs and questions. I'm sorry we didn't get her name. She was older than the other rep. Both seemed pleasant.

STEVEN G. 
Rating:
3.0

Truck handled well. Horrible gas mileage! Averaged 7 miles.gal !!! Nice ride when loaded. Electric door locks and windows would have been nice.

ANDREW P. 
Rating:
5.0

Friendly service Great team

BRIANE M. 
Rating:
5.0

the men who packed the pod did an excellent job When I saw how small...but they were efficient and very good. we were scrambling to find things to add!

Linda R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Nice helpful crew

Vincent B. 
Rating:
5.0

Customer did not leave a comment.

LUIS T. 
Rating:
5.0

It was far away from where we were located, and drove by Uhaul places to get to this one to drop off our truck. We don't understand why we couldn't drop it off at a closer location.

Melody S. 
Rating:
1.0

I returned the trailer within an hour, I was charged for safe tow coverage and did NOT ask for it because I am fully covered under my vehicle insurance. I was also charged for 2 days of rental and spent 20 minutes on the phone getting it straightened out. I won't be using U-haul again since this is not the 1st time I have had problems with excessive charges. I will be sure to discourage any one I know not to do business with U-haul !!!

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

TRUMAN C. 
Rating:
5.0

Excellent experience! The checkout and check in was very efficient and friendly! The van was in great condition. Very well stocked location not only for trucks but also for moving supplies. I definitely will go back.

EDWARD S. 
Rating:
1.0

After calling the store and being left on hold for over 5 minutes, twice, I was charged an extra $60 for not dropping the truck off before 10 am on the day it was due. Normally I have no problem with a late fee when it was my fault. HOWEVER I was instructed by the pick up location to CALL BEFORE DROPPING OFF and noone was capable of answering the phone, I dont believe I should have to pay a late fee when I tried to bring it the day before and Uhaul decided they didnt want to use their phones.

John H. 
Rating:
4.0

Customer did not leave a comment.

George K. 
Rating:
2.0

They were having computer issues, not enough equipment available (maybe not their fault), didn't have the furniture dolly i reserved, so I had to go buy one at Lowe's. But I got my move finished.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

RANDALL P. 
Rating:
5.0

Customer did not leave a comment.

DANA E. 
Rating:
5.0

Keep up the Great Service

RONALD R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS F. 
Rating:
5.0

Great service, nice folks!

Judy T.  |  First Impressions 
Rating:
4.0

Management was really helpful Richard issued a reference # 3545974 Hopefully Management reads this. I would like a response. Thanks

SCOTT G. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Shut down the location at El Jobean as they are failing in so many ways , send everyone to Pan American way , very professional!

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

ROSS S. 
Rating:
5.0

Customer did not leave a comment.

Ross S. 
Rating:
1.0

When I reserved my truck from you, I asked for 24/7. This was so I could get truck and go. This place doesn't do that and there is no where that tells you that until you get there and the rude guy lets you know this.

kelly M. 
Rating:
5.0

Customer did not leave a comment.

Iris C. 
Rating:
4.0

Windshield was dirty inside and out but this is common

Robert M. 
Rating:
3.0

Chose 24/7 acres to a truck and it wasn't available. Had to wait to store opened and they were other customers in the same situation.

James R. 
Rating:
3.0

Customer did not leave a comment.

Rigo L. 
Rating:
1.0

My uhaul had a leak In roof unfortunately it rained and ruined my mattresses

BARRY J. 
Rating:
5.0

Customer did not leave a comment.

Chuck F. 
Rating:
5.0

The locations were both good snd helpful, The truck was old, couldn't find a gear, was atrocious for gas as compared with the many other moves I have done. It had terrible brakes the windshield wipers needed to be replaced. Your customer service over the phone and trying to make minor changes was utterly appalling. Over fifty calls, no resolution no one that could reach local locations with easy questions. I will never use Uhaul again.

SIOBHAN R. 
Rating:
4.0

Customer did not leave a comment.

PETER T. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Simple and countable good

LUIS S. 
Rating:
3.0

Customer did not leave a comment.

CAREY L. 
Rating:
5.0

Customer did not leave a comment.

RANDY ELLIS W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH N. 
Rating:
5.0

Customer did not leave a comment.

Booth H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO F. 
Rating:
5.0

Customer did not leave a comment.

Damarie B. 
Rating:
5.0

Very organized and fast

THOMAS LEE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SERGEY K. 
Rating:
5.0

Perfect end to a very frustrating rental.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

DAVIDKEMP J. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

FREAL P. 
Rating:
4.0

Customer did not leave a comment.

GERALD L. 
Rating:
5.0

Customer did not leave a comment.

Beth W. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Dominic D. 
Rating:
4.0

Customer did not leave a comment.

Jennifer P.  |  First Impressions 
Rating:
5.0

GOOD PEOPLE

THOMAS H. 
Rating:
4.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Bill B.  |  Online Move In 
Rating:
5.0

Communication was excellent , great customer service , friendly atmosphere . Would recommend and will use again.

PAUL P. 
Rating:
3.0

i was upset that i made a reservation om line Oct.29th to get the truck at the pntau gorda fl. location for a reason and 2 days on Dec3rd. i got a text stating i had to pick it up father away in punta gorda and thats why i made the reservation that far in advice so to make sure they had one for me. So if i need to rent again i will make it even farther out then. But nice truck and very friendly assoc. that helped us at pickup and drop off.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
2.0

Jeffrey was generally unpleasant to interact with. There is almost never someone at the location to speak with over the phone. The call center tries their best to answer questions but without knowledge of the exact location it never pans out. Will not be returning.

Brittney B.  |  Overall Experience 
Rating:
1.0

Manager sucked

RAMIRO B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES STEVEN D. 
Rating:
5.0

Friendly and helpful staff

Tammy T. 
Rating:
5.0

Customer did not leave a comment.

GEORGE P. 
Rating:
5.0

Excellet

JOHNNY H. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

On-site staff were great. The person I called on the phone for assistance was abrupt and rude.

David A. 
Rating:
5.0

Customer did not leave a comment.

Al E. 
Rating:
2.0

very disorganized and very difficult to get into the facility because trucks are always blocking the very narrow drive

Timothy T.  |  Overall Experience 
Rating:
5.0

Too many furniture pads. North Port by far is the best. Glad the have a direct number. Hire more customer service reps. Anyways. Carmen, Very nice to deal with. Kodos for having so many female drivers. Richard is fantastic also. We had s billing issue he handled ASAP. And hopefully tomorrow he will be able to retrieve the 3 futon slats we think got placed right by the door of last box that was picked up today.

tanya J. 
Rating:
4.0

Customer did not leave a comment.

leon Z. 
Rating:
3.0

Stop your deceptive price advertising. The addition of the $1 environmental fee to the daily rental is petty.

TERRY LEE L. 
Rating:
4.0

The gentleman behind the counter was the most helpful I could imagine.

BIAGIO L. 
Rating:
5.0

I was surprised they actually charged me the full $10 for use of a dolly for 15 minutes.

Barbara B. 
Rating:
5.0

Would recommend this place to anyone. However, they didn't have a truck so had to get that from another u-haul location that I would never recommend to anyone. Infact, I plan on spreading the word about this far less then good service I received. Sorry about that.

Gordon T.  |  Overall Experience 
Rating:
1.0

Staff was rude and inconsiderate. Blocked our unit with trailers along with trucks which made it hard to access our unit. Automatic payment setup did not work for over 6 months causing a fault in my contract and staff didn't notify me pertaining the issue from June all the way till the middle of November.... 6 MONTHS!!!!! THEN GAVE ME A HARD TIME when I wanted to get me stuff and move it to one of my other three units I have elsewhere. I will never use Uhaul company or recommend them to friends or family. This was the Pan American facility in Northport FL. 100 PERCERNT DISSATISFIED!!!!!!! Vincent

Vincent D.  |  Overall Experience 
Rating:
4.0

A little tough to get someone to answer the phone

Michael T.  |  Overall Experience 
Rating:
3.0

Late fees are outrageous. Not calling customer to inquire about payment that did not go through on auto-drafts before charging a late fee. Calling customers saying items are going up for auction if account is not brought current when the reason the balance is so high is because of fees.

Rueben R.  |  First Impressions 
Rating:
5.0

The staff at North Port U-Haul on Pan American in Florida were always helpful and professional. I would recommend them to anyone.

Mary P.  |  Overall Experience 
Rating:
5.0

Staff members were friendly and helpful, units were clean and easy to get to.

Danielle R.  |  First Impressions 
Rating:
3.0

Access to storage unit communication was poor. Was texted 2 gate codes that did not work for after office hours access.

Adam H.  |  Online Move In 
Rating:
2.0

Had to throw away quite a bit of things due to mold and mouse:rat droppings and things being chewed threw and chewed on. Dirt and grim all over everything, the storage units do not seal good when the door is shut. Rodents are bad and I’m assuming the place does not control pest and rodents up to par. We won’t ever use a uhaul storage unit like this again

Jonathan C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joseph r.  |  Overall Experience 
Rating:
1.0

Horrible never got help and paid extra for hours and climate control that I never received worst place ever I moved to life storage

Thomas M.  |  Overall Experience 
Rating:
5.0

They were great

Monica D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marjorie B.  |  First Impressions 
Rating:
1.0

Two days in a row I can not get into the facilty to get to my unit. The gate code sent does not work then they give me a card to use and that does not work. This has been the worst experience

TALESHA K.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Don G.  |  First Impressions 
Rating:
2.0

We had a confirmed reservation (Reservation #:830027-00107295) for a 10 x 20 unit. The reservation was made almost a month in advance for a cross country move. When we arrived we were casually told there was no 10 x 20 units available as if it was no problem! The best they could do was 2 - 10 x 10 separate units. And to add insult to injury we are now going to be charged $129.99 a month for each ($259.98 total) rather than the $179.99 for the same amount of space. But standing at the counter with a full truck and movers on the way, what choice did we have? Doesn't seem fair we pay more every month for inconvenient, separated, spaces due to U-Haul not being able to honor their commitment. Felt like a classic Bait and Switch.

Tad J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine B.  |  First Impressions 
Rating:
5.0

The GM Richard and his staff were extremely friendly and helpful!

Louise P.  |  First Impressions 
Rating:
2.0

I had no windshield wiper on driver side and my truck smells like pee

Lisa L.  |  First Impressions 
Rating:
5.0

It's very nice to know my belongings are safe and secure and close enough l can walk there.

Paige F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

mark b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alena T.  |  First Impressions 
Rating:
4.0

Only thing to note is that some of the buildings have restricted access during office hours only.

Mark R.  |  First Impressions 
Rating:
5.0

U-Haul was great. I would definitely recommend them. Very polite and helpful.

Kelly M.  |  First Impressions 
Rating:
5.0

Friendly and professional. It was a quick process.

Eugene b.  |  First Impressions 
Rating:
4.0

Slow drive but great trailer

Nathalie R.  |  First Impressions 
Rating:
1.0

I was very upset by the experience with the clerk at the North Port UHaul. I also blame corporate UHaul call center for not letting me call the North Port facility directly for the delays & confusion

Kathy K.  |  First Impressions 
Rating:
5.0

Went out of your way to help me find the correct storage size from your Available selection. I really appreciated the extra help that you gave me

Karen B.  |  First Impressions 
Rating:
4.0

My clerk Alanee made it best experience ever at a uhaul

sandra m.  |  First Impressions 
Rating:
5.0

There needs to be a step a little closer to the ground for us short people. At least supply us with a fold up step. It really hurts our legs, back and arms getting in and out of the truck.

Ben H.  |  Reservation 
No reviews have been submitted for this location.

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